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you for calling MMC Australia. For maintenance and deliveries, press 1. For labor hire, press 2. For accounts, press 3. For estimating and engineering, press 4.\n\nFor recruitment, press 5. For administration, press 6. To hear these options again, press the hash You've reached administration. Please hold while we connect you to the next available team member. Thank you for calling MMC.\n\nThis is. Yeah. Who's speaking? From Vigilance AI? Okay.\n\nGive me a second. I'll just see if he's available for you. You're welcome. Sorry. He's at a conference for so he was there yesterday, today, and tomorrow's Thursday.\n\nYep. So yeah. Okay. You're welcome. See you later.","paragraphs":[{"sentences":[{"text":"Thank you for calling MMC Australia.","start":0.64,"end":2.98,"sentiment":"positive","sentiment_score":0.46197886268297833},{"text":"For maintenance and deliveries, press 1.","start":3.04,"end":5.2,"sentiment":"neutral","sentiment_score":0.1691342294216156},{"text":"For labor hire, press 2.","start":5.2,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.13077270239591599},{"text":"For accounts, press 3.","start":6.8799996,"end":8.32,"sentiment":"neutral","sentiment_score":0.07991695590317249},{"text":"For estimating and engineering, press 4.","start":8.32,"end":10.719999,"sentiment":"neutral","sentiment_score":0.06455810119708379}],"sentiment":"neutral","sentiment_score":0.19065031464453097,"num_words":27,"start":0.64,"end":10.719999},{"sentences":[{"text":"For recruitment, press 5.","start":10.719999,"end":12.4,"sentiment":"neutral","sentiment_score":0.04994765482842922},{"text":"For administration, press 6.","start":12.4,"end":14.325,"sentiment":"neutral","sentiment_score":0.0392806651070714},{"text":"To hear these options again, press the hash You've reached administration.","start":14.405,"end":19.785,"sentiment":"neutral","sentiment_score":0.029755596071481705},{"text":"Please hold while we connect you to the next available team member.","start":20.325,"end":23.625,"sentiment":"neutral","sentiment_score":0.010500366644312939},{"text":"Thank you for calling MMC.","start":34.5,"end":35.88,"sentiment":"neutral","sentiment_score":0.2034009277820587}],"sentiment":"neutral","sentiment_score":0.05075649653250972,"num_words":36,"start":10.719999,"end":35.88},{"sentences":[{"text":"This is.","start":36.02,"end":36.760002,"sentiment":"neutral","sentiment_score":0.06325660645961761},{"text":"Yeah.","start":41.684998,"end":41.925,"sentiment":"neutral","sentiment_score":0.016955973580479622},{"text":"Who's speaking?","start":41.925,"end":42.745,"sentiment":"neutral","sentiment_score":0.013792367652058601},{"text":"From Vigilance AI?","start":49.844997,"end":51.385,"sentiment":"neutral","sentiment_score":0.021273065358400345},{"text":"Okay.","start":53.524998,"end":53.91,"sentiment":"neutral","sentiment_score":0.05786209553480148}],"sentiment":"neutral","sentiment_score":0.0325261348237594,"num_words":9,"start":36.02,"end":53.91},{"sentences":[{"text":"Give me a second.","start":53.99,"end":54.79,"sentiment":"neutral","sentiment_score":0.05337650328874588},{"text":"I'll just see if he's available for you.","start":54.79,"end":56.97,"sentiment":"neutral","sentiment_score":0.08006715215742588},{"text":"You're welcome.","start":58.79,"end":59.69,"sentiment":"neutral","sentiment_score":0.21670785546302795},{"text":"Sorry.","start":102.415,"end":102.735,"sentiment":"neutral","sentiment_score":-0.055421486496925354},{"text":"He's at a conference for so he was there yesterday, today, and tomorrow's Thursday.","start":102.735,"end":108.755005,"sentiment":"neutral","sentiment_score":-0.07175672905785697}],"sentiment":"neutral","sentiment_score":0.00784287062184564,"num_words":29,"start":53.99,"end":108.755005},{"sentences":[{"text":"Yep.","start":108.895004,"end":109.295,"sentiment":"neutral","sentiment_score":0.060956649482250214},{"text":"So yeah.","start":109.295,"end":112.285,"sentiment":"neutral","sentiment_score":0.15832243859767914},{"text":"Okay.","start":116.46088,"end":116.96088,"sentiment":"neutral","sentiment_score":0.2178081572055817},{"text":"You're welcome.","start":117.020874,"end":117.84087,"sentiment":"positive","sentiment_score":0.33344000577926636},{"text":"See you later.","start":118.780876,"end":119.600876,"sentiment":"neutral","sentiment_score":0.1390223652124405}],"sentiment":"neutral","sentiment_score":0.18659519900878271,"num_words":9,"start":108.895004,"end":119.600876}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling MMC Australia. For maintenance and deliveries, press 1. For labor hire, press 2. For accounts, press 3. For estimating and engineering, press 4.\n\nFor recruitment, press 5. For administration, press 6. To hear these options again, press the hash You've reached administration. Please hold while we connect you to the next available team member. Thank you for calling\n\nChannel 0: Hello?\n\nChannel 1: MMC. This is.\n\nChannel 0: Yes, dear. Good afternoon. I'm looking for Owen.\n\nChannel 1: Yeah. Who's speaking?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: From Vigilance AI?\n\nChannel 0: Yes.\n\nChannel 1: Okay. Give me a second. I'll just see if he's available for you.\n\nChannel 0: Thank you.\n\nChannel 1: You're welcome. Sorry. He's at a conference for so he was there yesterday, today, and tomorrow's Thursday.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. So\n\nChannel 0: Thank you.\n\nChannel 1: yeah.\n\nChannel 0: That's fine, dear. Maybe I'll just drop an email to him. Thank you.\n\nChannel 1: Okay. You're welcome.\n\nChannel 0: Welcome. Mhmm.\n\nChannel 1: See\n\nChannel 0: Bye.\n\nChannel 1: you later.","paragraphs":[{"sentences":[{"text":"Thank you for calling MMC Australia.","start":0.64,"end":2.98,"sentiment":"positive","sentiment_score":0.46197886268297833},{"text":"For maintenance and deliveries, press 1.","start":3.04,"end":5.2,"sentiment":"neutral","sentiment_score":0.1691342294216156},{"text":"For labor hire, press 2.","start":5.2,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.13077270239591599},{"text":"For accounts, press 3.","start":6.8799996,"end":8.32,"sentiment":"neutral","sentiment_score":0.07991695590317249},{"text":"For estimating and engineering, press 4.","start":8.32,"end":10.719999,"sentiment":"neutral","sentiment_score":0.06455810119708379}],"sentiment":"neutral","sentiment_score":0.19065031464453097,"channel":1,"num_words":27,"start":0.64,"end":10.719999},{"sentences":[{"text":"For recruitment, press 5.","start":10.719999,"end":12.4,"sentiment":"neutral","sentiment_score":0.04994765482842922},{"text":"For administration, press 6.","start":12.4,"end":14.325,"sentiment":"neutral","sentiment_score":0.0392806651070714},{"text":"To hear these options again, press the hash You've reached administration.","start":14.405,"end":19.785,"sentiment":"neutral","sentiment_score":0.029755596071481705},{"text":"Please hold while we connect you to the next available team member.","start":20.325,"end":23.625,"sentiment":"neutral","sentiment_score":0.010500366644312939},{"text":"Thank you for calling","start":34.5,"end":35.38,"sentiment":"neutral","sentiment_score":0.2348790019750595}],"sentiment":"neutral","sentiment_score":0.0499927212617227,"channel":1,"num_words":35,"start":10.719999,"end":35.38},{"sentences":[{"text":"Hello?","start":35.36,"end":35.86,"sentiment":"neutral","sentiment_score":0.1881723403930664}],"sentiment":"neutral","sentiment_score":0.1881723403930664,"channel":0,"num_words":1,"start":35.36,"end":35.86},{"sentences":[{"text":"MMC.","start":35.38,"end":35.88,"sentiment":"neutral","sentiment_score":0.07748863101005554},{"text":"This is.","start":36.02,"end":36.760002,"sentiment":"neutral","sentiment_score":0.06325660645961761}],"sentiment":"neutral","sentiment_score":0.06800061464309692,"channel":1,"num_words":3,"start":35.38,"end":36.760002},{"sentences":[{"text":"Yes, dear.","start":37.440002,"end":38.16,"sentiment":"neutral","sentiment_score":0.17217043042182922},{"text":"Good afternoon.","start":38.16,"end":38.82,"sentiment":"neutral","sentiment_score":0.2830941081047058},{"text":"I'm looking for Owen.","start":38.88,"end":40.260002,"sentiment":"neutral","sentiment_score":0.06020260229706764}],"sentiment":"neutral","sentiment_score":0.14391743578016758,"channel":0,"num_words":8,"start":37.440002,"end":40.260002},{"sentences":[{"text":"Yeah.","start":41.684998,"end":41.925,"sentiment":"neutral","sentiment_score":0.016955973580479622},{"text":"Who's speaking?","start":41.925,"end":42.745,"sentiment":"neutral","sentiment_score":0.013792367652058601}],"sentiment":"neutral","sentiment_score":0.014846902961532274,"channel":1,"num_words":3,"start":41.684998,"end":42.745},{"sentences":[{"text":"Mary from Vigilance AI.","start":43.525,"end":46.345,"sentiment":"neutral","sentiment_score":0.032793933525681496}],"sentiment":"neutral","sentiment_score":0.032793933525681496,"channel":0,"num_words":4,"start":43.525,"end":46.345},{"sentences":[{"text":"From Vigilance AI?","start":49.844997,"end":51.385,"sentiment":"neutral","sentiment_score":0.021273065358400345}],"sentiment":"neutral","sentiment_score":0.021273065358400345,"channel":1,"num_words":3,"start":49.844997,"end":51.385},{"sentences":[{"text":"Yes.","start":52.325,"end":52.825,"sentiment":"neutral","sentiment_score":0.0446004718542099}],"sentiment":"neutral","sentiment_score":0.0446004718542099,"channel":0,"num_words":1,"start":52.325,"end":52.825},{"sentences":[{"text":"Okay.","start":53.524998,"end":53.91,"sentiment":"neutral","sentiment_score":0.05786209553480148},{"text":"Give me a second.","start":53.99,"end":54.79,"sentiment":"neutral","sentiment_score":0.05337650328874588},{"text":"I'll just see if he's available for you.","start":54.79,"end":56.97,"sentiment":"neutral","sentiment_score":0.08006715215742588}],"sentiment":"neutral","sentiment_score":0.07014656353455323,"channel":1,"num_words":13,"start":53.524998,"end":56.97},{"sentences":[{"text":"Thank you.","start":57.48,"end":58.379997,"sentiment":"neutral","sentiment_score":0.32415302097797394}],"sentiment":"neutral","sentiment_score":0.32415302097797394,"channel":0,"num_words":2,"start":57.48,"end":58.379997},{"sentences":[{"text":"You're welcome.","start":58.79,"end":59.69,"sentiment":"neutral","sentiment_score":0.21670785546302795},{"text":"Sorry.","start":102.415,"end":102.735,"sentiment":"neutral","sentiment_score":-0.055421486496925354},{"text":"He's at a conference for so he was there yesterday, today, and tomorrow's Thursday.","start":102.735,"end":108.755005,"sentiment":"neutral","sentiment_score":-0.07175672905785697}],"sentiment":"neutral","sentiment_score":-0.036858822492992174,"channel":1,"num_words":17,"start":58.79,"end":108.755005},{"sentences":[{"text":"Mhmm.","start":108.83,"end":109.33,"sentiment":"neutral","sentiment_score":0.019931919872760773}],"sentiment":"neutral","sentiment_score":0.019931919872760773,"channel":0,"num_words":1,"start":108.83,"end":109.33},{"sentences":[{"text":"Yep.","start":108.895004,"end":109.295,"sentiment":"neutral","sentiment_score":0.060956649482250214},{"text":"So","start":109.295,"end":109.795,"sentiment":"neutral","sentiment_score":0.1324540078639984}],"sentiment":"neutral","sentiment_score":0.09670532867312431,"channel":1,"num_words":2,"start":108.895004,"end":109.795},{"sentences":[{"text":"Thank you.","start":110.43,"end":111.33,"sentiment":"neutral","sentiment_score":0.3083438277244568}],"sentiment":"neutral","sentiment_score":0.3083438277244568,"channel":0,"num_words":2,"start":110.43,"end":111.33},{"sentences":[{"text":"yeah.","start":111.785,"end":112.285,"sentiment":"neutral","sentiment_score":0.18419086933135984}],"sentiment":"neutral","sentiment_score":0.18419086933135984,"channel":1,"num_words":1,"start":111.785,"end":112.285},{"sentences":[{"text":"That's fine, dear.","start":113.310005,"end":114.19,"sentiment":"neutral","sentiment_score":0.2838010291258494},{"text":"Maybe I'll just drop an email to him.","start":114.19,"end":116.03,"sentiment":"neutral","sentiment_score":0.13282833714038134},{"text":"Thank you.","start":116.03,"end":116.770004,"sentiment":"positive","sentiment_score":0.37000493705272675}],"sentiment":"neutral","sentiment_score":0.2041568968158502,"channel":0,"num_words":13,"start":113.310005,"end":116.770004},{"sentences":[{"text":"Okay.","start":116.46088,"end":116.96088,"sentiment":"neutral","sentiment_score":0.2178081572055817},{"text":"You're welcome.","start":117.020874,"end":117.84087,"sentiment":"positive","sentiment_score":0.33344000577926636}],"sentiment":"neutral","sentiment_score":0.2948960562547048,"channel":1,"num_words":3,"start":116.46088,"end":117.84087},{"sentences":[{"text":"Welcome.","start":117.87,"end":118.37,"sentiment":"neutral","sentiment_score":0.26882636547088623},{"text":"Mhmm.","start":118.51,"end":118.91,"sentiment":"neutral","sentiment_score":0.17216846346855164}],"sentiment":"neutral","sentiment_score":0.22049741446971893,"channel":0,"num_words":2,"start":117.87,"end":118.91},{"sentences":[{"text":"See","start":118.780876,"end":119.020874,"sentiment":"neutral","sentiment_score":0.1886778324842453}],"sentiment":"neutral","sentiment_score":0.1886778324842453,"channel":1,"num_words":1,"start":118.780876,"end":119.020874},{"sentences":[{"text":"Bye.","start":118.91,"end":119.41,"sentiment":"neutral","sentiment_score":0.16444307565689087}],"sentiment":"neutral","sentiment_score":0.16444307565689087,"channel":0,"num_words":1,"start":118.91,"end":119.41},{"sentences":[{"text":"you later.","start":119.020874,"end":119.600876,"sentiment":"neutral","sentiment_score":0.11419463157653809}],"sentiment":"neutral","sentiment_score":0.11419463157653809,"channel":1,"num_words":2,"start":119.020874,"end":119.600876}]},"summary":{"result":"success","short":"The customer calls MMC Australia and is directed to various options. They are eventually connected to administration where they speak to someone named Owen. The customer decides to send an email instead and thanks the recipient before ending the call."},"intents":{"segments":[{"text":"Please hold while we connect you to the next available team member. Thank you for calling Hello?","start_word":46,"end_word":62,"intents":[{"intent":"Connect callers with teams","confidence_score":0.0012579337}]}]},"sentiments":{"segments":[{"text":"Thank you for calling MMC Australia.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.45751798152923584},{"text":"For maintenance and deliveries, press 1. For labor hire, press 2. For accounts, press 3. For estimating and engineering, press 4. For recruitment, press 5. For administration, press 6. To hear these options again, press the hash You've reached administration. Please hold while we connect you to the next available team member. Thank you for calling Hello? MMC. This is. Yes, dear. Good afternoon. I'm looking for Owen. Yeah. Who's speaking? Mary from Vigilance AI. From Vigilance AI? Yes. Okay. Give me a second. I'll just see if he's available for you. Thank you. You're welcome. Sorry. He's at a conference for so he was there yesterday, today, and tomorrow's Thursday. Mhmm. Yep. So Thank you. yeah. That's fine, dear. Maybe I'll just drop an email to him.","start_word":6,"end_word":133,"sentiment":"neutral","sentiment_score":0.07641582936048508},{"text":"Thank you.","start_word":134,"end_word":135,"sentiment":"positive","sentiment_score":0.35272690653800964},{"text":"Okay. You're welcome. Welcome. Mhmm. See Bye. you later.","start_word":136,"end_word":144,"sentiment":"neutral","sentiment_score":0.2198300808668137}],"average":{"sentiment":"neutral","sentiment_score":0.10561945531275366}}}}