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Please note, this call might be recorded for coaching and quality purposes. So I can find the right account, please just say or enter a phone number that's linked to the account you're calling about. One moment. To make sure I'm helping the right person, I need to confirm your date of birth.\n\nPlease enter the day, the month, and the last two digits of the year followed by the hash key. Please wait a moment while I verify your date of birth. I can see both personal and business accounts on this number. Are you calling about your personal account? Please say yes or no.\n\nSorry. I didn't get that. Is your call today about","paragraphs":[{"sentences":[{"text":"Thanks for calling Telstra.","start":0.64,"end":2.1,"sentiment":"positive","sentiment_score":0.5624821409583092},{"text":"Please note, this call might be recorded for coaching and quality purposes.","start":2.6399999,"end":6.42,"sentiment":"neutral","sentiment_score":-0.006116490035007398},{"text":"So I can find the right account, please just say or enter a phone number that's linked to the account you're calling about.","start":7.68,"end":13.7,"sentiment":"neutral","sentiment_score":0.10553770852477654},{"text":"One moment.","start":21.965,"end":22.785,"sentiment":"neutral","sentiment_score":0.072908915579319},{"text":"To make sure I'm helping the right person, I need to confirm your date of birth.","start":23.885,"end":27.985,"sentiment":"neutral","sentiment_score":0.08778372663073242}],"sentiment":"neutral","sentiment_score":0.10796939362690114,"num_words":57,"start":0.64,"end":27.985},{"sentences":[{"text":"Please enter the day, the month, and the last two digits of the year followed by the hash key.","start":28.52,"end":33.420002,"sentiment":"neutral","sentiment_score":0.04090092929178163},{"text":"Please wait a moment while I verify your date of birth.","start":39.32,"end":42.3,"sentiment":"neutral","sentiment_score":0.047160404310985046},{"text":"I can see both personal and business accounts on this number.","start":43.745,"end":46.805,"sentiment":"neutral","sentiment_score":0.1034203205596317},{"text":"Are you calling about your personal account?","start":47.185,"end":49.285,"sentiment":"neutral","sentiment_score":-0.0076570625283888406},{"text":"Please say yes or no.","start":49.906937,"end":51.446938,"sentiment":"neutral","sentiment_score":-0.13090984672307968}],"sentiment":"neutral","sentiment_score":0.03255390488314179,"num_words":53,"start":28.52,"end":51.446938},{"sentences":[{"text":"Sorry.","start":58.546936,"end":58.866936,"sentiment":"negative","sentiment_score":-0.4539411664009094},{"text":"I didn't get that.","start":58.866936,"end":59.98694,"sentiment":"negative","sentiment_score":-0.47711700201034546},{"text":"Is your call today about","start":59.98694,"end":61.27194,"sentiment":"neutral","sentiment_score":-0.08501851260662079}],"sentiment":"neutral","sentiment_score":-0.2787501737475395,"num_words":10,"start":58.546936,"end":61.27194}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for calling Telstra. Please note, this call might be recorded for coaching and quality purposes. So I can find the right account, please just say or enter a phone number that's linked to the account you're calling about. One moment. To make sure I'm helping the right person, I need to confirm your date of birth.\n\nPlease enter the day, the month, and the last two digits of the year followed by the hash key. Please wait a moment while I verify your date of birth. I can see both personal and business accounts on this number. Are you calling about your personal account? Please say yes or no.\n\nChannel 0: Maybe.\n\nChannel 1: Sorry. I didn't get that. Is your call today about","paragraphs":[{"sentences":[{"text":"Thanks for calling Telstra.","start":0.64,"end":2.1,"sentiment":"positive","sentiment_score":0.5624821409583092},{"text":"Please note, this call might be recorded for coaching and quality purposes.","start":2.6399999,"end":6.42,"sentiment":"neutral","sentiment_score":-0.006116490035007398},{"text":"So I can find the right account, please just say or enter a phone number that's linked to the account you're calling about.","start":7.68,"end":13.7,"sentiment":"neutral","sentiment_score":0.10553770852477654},{"text":"One moment.","start":21.965,"end":22.785,"sentiment":"neutral","sentiment_score":0.072908915579319},{"text":"To make sure I'm helping the right person, I need to confirm your date of birth.","start":23.885,"end":27.985,"sentiment":"neutral","sentiment_score":0.08778372663073242}],"sentiment":"neutral","sentiment_score":0.10796939362690114,"channel":1,"num_words":57,"start":0.64,"end":27.985},{"sentences":[{"text":"Please enter the day, the month, and the last two digits of the year followed by the hash key.","start":28.52,"end":33.420002,"sentiment":"neutral","sentiment_score":0.04090092929178163},{"text":"Please wait a moment while I verify your date of birth.","start":39.32,"end":42.3,"sentiment":"neutral","sentiment_score":0.047160404310985046},{"text":"I can see both personal and business accounts on this number.","start":43.745,"end":46.805,"sentiment":"neutral","sentiment_score":0.1034203205596317},{"text":"Are you calling about your personal account?","start":47.185,"end":49.285,"sentiment":"neutral","sentiment_score":-0.0076570625283888406},{"text":"Please say yes or no.","start":49.906937,"end":51.446938,"sentiment":"neutral","sentiment_score":-0.13090984672307968}],"sentiment":"neutral","sentiment_score":0.03255390488314179,"channel":1,"num_words":53,"start":28.52,"end":51.446938},{"sentences":[{"text":"Maybe.","start":53.046875,"end":53.546875,"sentiment":"neutral","sentiment_score":-0.23877398669719696}],"sentiment":"neutral","sentiment_score":-0.23877398669719696,"channel":0,"num_words":1,"start":53.046875,"end":53.546875},{"sentences":[{"text":"Sorry.","start":58.546936,"end":58.866936,"sentiment":"negative","sentiment_score":-0.4539411664009094},{"text":"I didn't get that.","start":58.866936,"end":59.98694,"sentiment":"negative","sentiment_score":-0.47711700201034546},{"text":"Is your call today about","start":59.98694,"end":61.27194,"sentiment":"neutral","sentiment_score":-0.08501851260662079}],"sentiment":"neutral","sentiment_score":-0.2787501737475395,"channel":1,"num_words":10,"start":58.546936,"end":61.27194}]},"summary":{"result":"success","short":"The customer called Telstra and was prompted to enter a phone number linked to their account. The agent confirmed the customer's date of birth and asked if they were calling about their personal or business account. The customer chose personal account and the agent informed them that the call might be recorded for coaching and quality purposes."},"intents":{"segments":[{"text":"To make sure I'm helping the right person, I need to confirm your date of birth.","start_word":41,"end_word":56,"intents":[{"intent":"Verify identity","confidence_score":0.030212728}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Telstra.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.5613721013069153},{"text":"Please note, this call might be recorded for coaching and quality purposes. So I can find the right account, please just say or enter a phone number that's linked to the account you're calling about. One moment. To make sure I'm helping the right person, I need to confirm your date of birth. Please enter the day, the month, and the last two digits of the year followed by the hash key. Please wait a moment while I verify your date of birth. I can see both personal and business accounts on this number. Are you calling about your personal account? Please say yes or no. Maybe.","start_word":4,"end_word":110,"sentiment":"neutral","sentiment_score":0.05001698434352875},{"text":"Sorry. I didn't get that.","start_word":111,"end_word":115,"sentiment":"negative","sentiment_score":-0.470100611448288},{"text":"Is your call today about","start_word":116,"end_word":120,"sentiment":"neutral","sentiment_score":-0.10217320173978806}],"average":{"sentiment":"neutral","sentiment_score":0.03361393569351791}}}}