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you for calling RB Sellers. For all customer inquiries, please press 1. For all b to b and uniform inquiries, please press 2. For all marketing inquiries, please email marketing@rbsellers.com.au. For accounts and finance, please press 3.\n\nFor all HR inquiries, please press 4. If you like to hear these prompts again, please press 5. Thank you for calling RB Sellers. All our operators are on other calls at the moment. Please call back another time or leave a voice mail after the tone, and we will get back to you as soon as possible.","paragraphs":[{"sentences":[{"text":"Thank you for calling RB Sellers.","start":0.08,"end":2.1799998,"sentiment":"positive","sentiment_score":0.537096286813418},{"text":"For all customer inquiries, please press 1.","start":2.6399999,"end":6.02,"sentiment":"neutral","sentiment_score":0.13458063559872763},{"text":"For all b to b and uniform inquiries, please press 2.","start":6.96,"end":12.099999,"sentiment":"neutral","sentiment_score":0.06267455660484055},{"text":"For all marketing inquiries, please email marketing@rbsellers.com.au.","start":13.045,"end":21.945,"sentiment":"neutral","sentiment_score":0.03917587548494339},{"text":"For accounts and finance, please press 3.","start":22.725,"end":26.265,"sentiment":"neutral","sentiment_score":0.02671076756502901}],"sentiment":"neutral","sentiment_score":0.13987549458091197,"num_words":38,"start":0.08,"end":26.265},{"sentences":[{"text":"For all HR inquiries, please press 4.","start":27.15,"end":31.01,"sentiment":"neutral","sentiment_score":0.01739417269293751},{"text":"If you like to hear these prompts again, please press 5.","start":31.55,"end":35.41,"sentiment":"neutral","sentiment_score":-0.007425897670063106},{"text":"Thank you for calling RB Sellers.","start":39.245,"end":41.344997,"sentiment":"positive","sentiment_score":0.34296928346157074},{"text":"All our operators are on other calls at the moment.","start":41.885,"end":44.785,"sentiment":"negative","sentiment_score":-0.35492320656776427},{"text":"Please call back another time or leave a voice mail after the tone, and we will get back to you as soon as possible.","start":45.165,"end":52.065,"sentiment":"neutral","sentiment_score":-0.15597540636857352}],"sentiment":"neutral","sentiment_score":-0.08956468591851921,"num_words":58,"start":27.15,"end":52.065}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling RB Sellers. For all customer inquiries, please press 1. For all b to b and uniform inquiries, please press 2. For all marketing inquiries, please email marketing@rbsellers.com.au. For accounts and finance, please press 3.\n\nFor all HR inquiries, please press 4. If you like to hear these prompts again, please press 5. Thank you for calling RB Sellers. All our operators are on other calls at the moment. Please call back another time or leave a voice mail after the tone, and we will get back to you as soon as possible.","paragraphs":[{"sentences":[{"text":"Thank you for calling RB Sellers.","start":0.08,"end":2.1799998,"sentiment":"positive","sentiment_score":0.537096286813418},{"text":"For all customer inquiries, please press 1.","start":2.6399999,"end":6.02,"sentiment":"neutral","sentiment_score":0.13458063559872763},{"text":"For all b to b and uniform inquiries, please press 2.","start":6.96,"end":12.099999,"sentiment":"neutral","sentiment_score":0.06267455660484055},{"text":"For all marketing inquiries, please email marketing@rbsellers.com.au.","start":13.045,"end":21.945,"sentiment":"neutral","sentiment_score":0.03917587548494339},{"text":"For accounts and finance, please press 3.","start":22.725,"end":26.265,"sentiment":"neutral","sentiment_score":0.02671076756502901}],"sentiment":"neutral","sentiment_score":0.13987549458091197,"channel":1,"num_words":38,"start":0.08,"end":26.265},{"sentences":[{"text":"For all HR inquiries, please press 4.","start":27.15,"end":31.01,"sentiment":"neutral","sentiment_score":0.01739417269293751},{"text":"If you like to hear these prompts again, please press 5.","start":31.55,"end":35.41,"sentiment":"neutral","sentiment_score":-0.007425897670063106},{"text":"Thank you for calling RB Sellers.","start":39.245,"end":41.344997,"sentiment":"positive","sentiment_score":0.34296928346157074},{"text":"All our operators are on other calls at the moment.","start":41.885,"end":44.785,"sentiment":"negative","sentiment_score":-0.35492320656776427},{"text":"Please call back another time or leave a voice mail after the tone, and we will get back to you as soon as possible.","start":45.165,"end":52.065,"sentiment":"neutral","sentiment_score":-0.15597540636857352}],"sentiment":"neutral","sentiment_score":-0.08956468591851921,"channel":1,"num_words":58,"start":27.15,"end":52.065}]},"summary":{"result":"success","short":"The caller reaches RB Sellers and is given a menu of options to choose from, including customer inquiries, b to b and uniform inquiries, marketing inquiries, accounts and finance, and HR inquiries. They are also instructed to press a number if they would like to hear the prompts again or leave a voice mail after the tone. All operators are currently busy, so the caller is advised to call back at a later time or leave a voicemail."},"intents":{"segments":[{"text":"All our operators are on other calls at the moment. Please call back another time or leave a voice mail after the tone, and we will get back to you as soon as possible.","start_word":62,"end_word":95,"intents":[{"intent":"Direct calls","confidence_score":0.038417738}]}]},"sentiments":{"segments":[{"text":"Thank you for calling RB Sellers.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.5458517074584961},{"text":"For all customer inquiries, please press 1. For all b to b and uniform inquiries, please press 2. For all marketing inquiries, please email marketing@rbsellers.com.au. For accounts and finance, please press 3. For all HR inquiries, please press 4. 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