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Umeh?","start":8.32,"end":9.059999,"sentiment":"neutral","sentiment_score":0.03753533586859703},{"text":"Yeah.","start":9.2,"end":9.7,"sentiment":"neutral","sentiment_score":0.054361313581466675}],"sentiment":"neutral","sentiment_score":0.043143995106220245,"channel":0,"num_words":3,"start":8.32,"end":9.7},{"sentences":[{"text":"yeah.","start":10.08,"end":10.48,"sentiment":"neutral","sentiment_score":0.07306841760873795},{"text":"Yeah.","start":10.48,"end":10.98,"sentiment":"neutral","sentiment_score":0.09902513027191162},{"text":"I successfully connected it.","start":11.44,"end":13.299999,"sentiment":"neutral","sentiment_score":0.15709399804472923},{"text":"I got your old email how 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customer named Umeh called Airtel tech support and spoke with Maureen. Maureen successfully connected Umeh's internet connection and advised him to call if he has further issues. The call ended with Maureen thanking Umeh and saying goodbye."},"intents":{"segments":[{"text":"I successfully connected it. I got your old email how to Okay. connect to the Internet. I tried it, and it got connected. Okay. So it's all it's not working? It's not working. Thanks a lot. Okay. So if you run into any issues or have more questions, feel free to give us a call anytime. Sure.","start_word":22,"end_word":78,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.049911674}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I Yeah. speaking Just with Umeh? Yeah. yeah. Yeah. I successfully connected it. I got your old email how to Okay. connect to the Internet. I tried it, and it got connected. Okay. So it's all it's not working?","start_word":0,"end_word":51,"sentiment":"neutral","sentiment_score":0.04213768616318703},{"text":"It's not working.","start_word":52,"end_word":54,"sentiment":"negative","sentiment_score":-0.41314563155174255},{"text":"Thanks a lot. Okay. So if you run into any issues or have more questions, feel free to give us a call anytime. Sure. Sure. Okay.","start_word":55,"end_word":80,"sentiment":"neutral","sentiment_score":0.1102684885263443},{"text":"Thank you.","start_word":81,"end_word":82,"sentiment":"positive","sentiment_score":0.4360813796520233},{"text":"Yeah. Bye.","start_word":83,"end_word":84,"sentiment":"neutral","sentiment_score":0.27469393610954285},{"text":"Thank Have a you. great day.","start_word":85,"end_word":90,"sentiment":"positive","sentiment_score":0.5285490155220032},{"text":"Bye.","start_word":91,"end_word":91,"sentiment":"neutral","sentiment_score":0.22945952415466309}],"average":{"sentiment":"neutral","sentiment_score":0.09217547007969448}}}}