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It's Tommy here from Oakview. How are you doing? I'm living the dream so far. It's freezing in these Queensland homes, but it's sunny outside.\n\nWhat about your end? Absolutely, mate. I've got an updated advice document here for you. Do you have a bit of time for me today? Yeah.\n\nNo. That's cool. Let me just have a squeeze. I've got a bit of time about the oh, actually, your WA. Let me just double check the old first time for a quick second.\n\nDo our diff. I've got 08:30 or 08:30 in the morning tomorrow or potentially 09:30. Ah, cool. Okay. Well, just to make it a bit easier then, do you wanna do maybe a little bit after that, like, eleven?\n\nYep. Perfect. Okay. So 09:30 tomorrow. I'll basically just pop this off with three d tomorrow, run through about 10:15 flat, and we should be good to go.\n\nYeah. No. That's no worries at all. I'll pop something through to your email. Are you okay for it to be your Gmail?\n\nNo worries. I will definitely thanks, Leah. 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Millie speaking. Well, and tell me how are you? Same. It's freezing here, but it's nice outside.\n\nNot today. I'm just quickly eating in between five minutes of meetings, but I'm around tomorrow. Yeah. 09:30 is probably better. I do have one appointment tomorrow, and it's at 08:30.\n\nNo. No. No. No. I'm no.\n\nI said it's fine. My appointment only gets off now. Okay. Can you email me a calendar invite so I don't miss these? Because that happens a lot.\n\nYeah. Yeah. No problem. Alright. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.07110865414142609},{"text":"Millie speaking.","start":1.92,"end":2.74,"sentiment":"neutral","sentiment_score":0.06353490054607391},{"text":"Well, and tell me how are you?","start":6.56,"end":8.18,"sentiment":"neutral","sentiment_score":0.2585135464157377},{"text":"Same.","start":14.555,"end":14.795,"sentiment":"neutral","sentiment_score":0.13875363767147064},{"text":"It's freezing here, but it's nice outside.","start":14.795,"end":16.735,"sentiment":"neutral","sentiment_score":0.32494868125234333}],"sentiment":"neutral","sentiment_score":0.24562042703231177,"num_words":18,"start":1.4399999,"end":16.735},{"sentences":[{"text":"Not today.","start":25.355,"end":25.915,"sentiment":"neutral","sentiment_score":-0.07116186246275902},{"text":"I'm just quickly eating in between five minutes of meetings, but I'm around tomorrow.","start":25.915,"end":29.855,"sentiment":"neutral","sentiment_score":-0.0600095179730228},{"text":"Yeah.","start":40.15,"end":40.65,"sentiment":"neutral","sentiment_score":0.02314594015479088},{"text":"09:30 is probably better.","start":60.98,"end":62.18,"sentiment":"neutral","sentiment_score":0.04355707950890064},{"text":"I do have one appointment tomorrow, and it's at 08:30.","start":62.18,"end":64.759995,"sentiment":"neutral","sentiment_score":0.07110987231135368}],"sentiment":"neutral","sentiment_score":-0.002386580491738935,"num_words":31,"start":25.355,"end":64.759995},{"sentences":[{"text":"No.","start":74.485,"end":74.725006,"sentiment":"neutral","sentiment_score":-0.09699547290802002},{"text":"No.","start":74.725006,"end":74.965004,"sentiment":"neutral","sentiment_score":-0.10717076063156128},{"text":"No.","start":74.965004,"end":75.045006,"sentiment":"neutral","sentiment_score":-0.13150782883167267},{"text":"No.","start":75.045006,"end":75.245,"sentiment":"neutral","sentiment_score":-0.1813189387321472},{"text":"I'm no.","start":75.245,"end":75.765,"sentiment":"neutral","sentiment_score":-0.1251337043941021}],"sentiment":"neutral","sentiment_score":-0.12787673498193422,"num_words":6,"start":74.485,"end":75.765},{"sentences":[{"text":"I said it's fine.","start":75.765,"end":76.725006,"sentiment":"neutral","sentiment_score":-0.02246225066483021},{"text":"My appointment only gets off now.","start":76.725006,"end":78.425,"sentiment":"neutral","sentiment_score":-0.006938109174370766},{"text":"Okay.","start":88.82,"end":89.22,"sentiment":"neutral","sentiment_score":0.13738968968391418},{"text":"Can you email me a calendar invite so I don't miss these?","start":89.22,"end":92.340004,"sentiment":"neutral","sentiment_score":0.1319536156952381},{"text":"Because that happens a lot.","start":92.340004,"end":93.875,"sentiment":"neutral","sentiment_score":0.11308044642210006}],"sentiment":"neutral","sentiment_score":0.07695563044399023,"num_words":28,"start":75.765,"end":93.875},{"sentences":[{"text":"Yeah.","start":100.255,"end":100.41499,"sentiment":"neutral","sentiment_score":0.08312897384166718},{"text":"Yeah.","start":100.41499,"end":100.655,"sentiment":"neutral","sentiment_score":0.11372103542089462},{"text":"No problem.","start":100.655,"end":101.395,"sentiment":"neutral","sentiment_score":0.2406167834997177},{"text":"Alright.","start":104.74094,"end":105.24094,"sentiment":"positive","sentiment_score":0.4339374303817749},{"text":"Thank you.","start":105.30094,"end":106.04094,"sentiment":"positive","sentiment_score":0.6437788605690002}],"sentiment":"positive","sentiment_score":0.3427969611116818,"num_words":7,"start":100.255,"end":106.04094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Millie speaking.\n\nChannel 0: Hey, Amelia. It's Tommy here from Oakview. How are you doing?\n\nChannel 1: Well, and tell me how are you?\n\nChannel 0: I'm living the dream so far. It's freezing in these Queensland homes, but it's sunny outside. What about your end?\n\nChannel 1: Same. It's freezing here, but it's nice outside.\n\nChannel 0: Absolutely, mate. I've got an updated advice document here for you. Do you have a bit of time for me today?\n\nChannel 1: Not today. I'm just quickly eating in between five minutes of meetings, but I'm around tomorrow.\n\nChannel 0: Yeah. No. That's cool. Let me just have a squeeze. I've got a bit of time about the oh, actually, your WA.\n\nLet me just\n\nChannel 1: Yeah.\n\nChannel 0: double check the old first time for a quick second. Do our diff. I've got 08:30 or 08:30 in the morning tomorrow or potentially 09:30.\n\nChannel 1: 09:30 is probably better. I do have one appointment tomorrow, and it's at 08:30.\n\nChannel 0: Ah, cool. Okay. Well, just to make it a bit easier then, do you wanna do maybe a little bit after that, like, eleven?\n\nChannel 1: No. No. No. No. I'm no.\n\nI said it's fine. My appointment only gets off now.\n\nChannel 0: Yep. Perfect. Okay. So 09:30 tomorrow. I'll basically just pop this off with three d tomorrow, run through about 10:15 flat, and we should be good to go.\n\nChannel 1: Okay. Can you email me a calendar invite so I don't miss these? Because that happens a lot.\n\nChannel 0: Yeah. No. That's no worries at all. I'll pop something through to your email. Are you okay for it to be your Gmail?\n\nChannel 1: Yeah. Yeah. No problem.\n\nChannel 0: No worries. I will definitely\n\nChannel 1: Alright. Thank you.\n\nChannel 0: thanks, Leah. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.07110865414142609},{"text":"Millie speaking.","start":1.92,"end":2.74,"sentiment":"neutral","sentiment_score":0.06353490054607391}],"sentiment":"neutral","sentiment_score":0.06605948507785797,"channel":1,"num_words":3,"start":1.4399999,"end":2.74},{"sentences":[{"text":"Hey, Amelia.","start":3.6,"end":4.24,"sentiment":"neutral","sentiment_score":0.2131703794002533},{"text":"It's Tommy here from Oakview.","start":4.24,"end":5.44,"sentiment":"neutral","sentiment_score":0.23801690936088563},{"text":"How are you doing?","start":5.44,"end":6.2599998,"sentiment":"neutral","sentiment_score":0.30612586438655853}],"sentiment":"neutral","sentiment_score":0.2582662511955608,"channel":0,"num_words":11,"start":3.6,"end":6.2599998},{"sentences":[{"text":"Well, and tell me how are you?","start":6.56,"end":8.18,"sentiment":"neutral","sentiment_score":0.2585135464157377}],"sentiment":"neutral","sentiment_score":0.2585135464157377,"channel":1,"num_words":7,"start":6.56,"end":8.18},{"sentences":[{"text":"I'm living the dream so far.","start":8.639999,"end":10.0,"sentiment":"positive","sentiment_score":0.5202006896336874},{"text":"It's freezing in these Queensland homes, but it's sunny outside.","start":10.0,"end":12.799999,"sentiment":"neutral","sentiment_score":0.12406889162957668},{"text":"What about your end?","start":12.799999,"end":13.94,"sentiment":"neutral","sentiment_score":0.06124398112297058}],"sentiment":"neutral","sentiment_score":0.23034344892948866,"channel":0,"num_words":20,"start":8.639999,"end":13.94},{"sentences":[{"text":"Same.","start":14.555,"end":14.795,"sentiment":"neutral","sentiment_score":0.13875363767147064},{"text":"It's freezing here, but it's nice outside.","start":14.795,"end":16.735,"sentiment":"neutral","sentiment_score":0.32494868125234333}],"sentiment":"neutral","sentiment_score":0.30167430080473423,"channel":1,"num_words":8,"start":14.555,"end":16.735},{"sentences":[{"text":"Absolutely, mate.","start":17.885,"end":18.765,"sentiment":"positive","sentiment_score":0.5073613822460175},{"text":"I've got an updated advice document here for you.","start":18.765,"end":21.325,"sentiment":"neutral","sentiment_score":0.27029120590951705},{"text":"Do you have a bit of time for me today?","start":21.325,"end":23.025,"sentiment":"neutral","sentiment_score":0.07176931351423263}],"sentiment":"neutral","sentiment_score":0.19833508346761977,"channel":0,"num_words":21,"start":17.885,"end":23.025},{"sentences":[{"text":"Not today.","start":25.355,"end":25.915,"sentiment":"neutral","sentiment_score":-0.07116186246275902},{"text":"I'm just quickly eating in between five minutes of meetings, but I'm around 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just","start":39.71,"end":40.27,"sentiment":"neutral","sentiment_score":0.025937100872397423}],"sentiment":"neutral","sentiment_score":0.025937100872397423,"channel":0,"num_words":3,"start":39.71,"end":40.27},{"sentences":[{"text":"Yeah.","start":40.15,"end":40.65,"sentiment":"neutral","sentiment_score":0.02314594015479088}],"sentiment":"neutral","sentiment_score":0.02314594015479088,"channel":1,"num_words":1,"start":40.15,"end":40.65},{"sentences":[{"text":"double check the old first time for a quick second.","start":40.27,"end":44.645,"sentiment":"neutral","sentiment_score":0.011153576523065567},{"text":"Do our diff.","start":45.265,"end":46.565002,"sentiment":"neutral","sentiment_score":0.009393184911459684},{"text":"I've got 08:30 or 08:30 in the morning tomorrow or potentially 09:30.","start":47.745,"end":60.08,"sentiment":"neutral","sentiment_score":0.016121587638432782}],"sentiment":"neutral","sentiment_score":0.013326974865049124,"channel":0,"num_words":25,"start":40.27,"end":60.08},{"sentences":[{"text":"09:30 is probably better.","start":60.98,"end":62.18,"sentiment":"neutral","sentiment_score":0.04355707950890064},{"text":"I do have one appointment tomorrow, and it's at 08:30.","start":62.18,"end":64.759995,"sentiment":"neutral","sentiment_score":0.07110987231135368}],"sentiment":"neutral","sentiment_score":0.0632376457963671,"channel":1,"num_words":14,"start":60.98,"end":64.759995},{"sentences":[{"text":"Ah, cool.","start":65.74,"end":66.22,"sentiment":"neutral","sentiment_score":0.2302442193031311},{"text":"Okay.","start":66.22,"end":66.54,"sentiment":"neutral","sentiment_score":0.10772275179624556},{"text":"Well, just to make it a bit easier then, do you wanna do maybe a little bit after that, like, eleven?","start":66.54,"end":73.175,"sentiment":"neutral","sentiment_score":0.06685181228177887}],"sentiment":"neutral","sentiment_score":0.08217080201332767,"channel":0,"num_words":24,"start":65.74,"end":73.175},{"sentences":[{"text":"No.","start":74.485,"end":74.725006,"sentiment":"neutral","sentiment_score":-0.09699547290802002},{"text":"No.","start":74.725006,"end":74.965004,"sentiment":"neutral","sentiment_score":-0.10717076063156128},{"text":"No.","start":74.965004,"end":75.045006,"sentiment":"neutral","sentiment_score":-0.13150782883167267},{"text":"No.","start":75.045006,"end":75.245,"sentiment":"neutral","sentiment_score":-0.1813189387321472},{"text":"I'm no.","start":75.245,"end":75.765,"sentiment":"neutral","sentiment_score":-0.1251337043941021}],"sentiment":"neutral","sentiment_score":-0.12787673498193422,"channel":1,"num_words":6,"start":74.485,"end":75.765},{"sentences":[{"text":"I said it's fine.","start":75.765,"end":76.725006,"sentiment":"neutral","sentiment_score":-0.02246225066483021},{"text":"My appointment only gets off now.","start":76.725006,"end":78.425,"sentiment":"neutral","sentiment_score":-0.006938109174370766}],"sentiment":"neutral","sentiment_score":-0.013147765770554543,"channel":1,"num_words":10,"start":75.765,"end":78.425},{"sentences":[{"text":"Yep.","start":79.395004,"end":79.795,"sentiment":"neutral","sentiment_score":0.2184331715106964},{"text":"Perfect.","start":79.795,"end":80.275,"sentiment":"positive","sentiment_score":0.3732674717903137},{"text":"Okay.","start":80.275,"end":80.595,"sentiment":"neutral","sentiment_score":0.21785730123519895},{"text":"So 09:30 tomorrow.","start":80.595,"end":82.055,"sentiment":"neutral","sentiment_score":0.19010390837987265},{"text":"I'll basically just pop this off with three d tomorrow, run through about 10:15 flat, and we should be good to go.","start":83.090004,"end":88.55,"sentiment":"neutral","sentiment_score":0.2732960717244582}],"sentiment":"neutral","sentiment_score":0.26401368741478237,"channel":0,"num_words":28,"start":79.395004,"end":88.55},{"sentences":[{"text":"Okay.","start":88.82,"end":89.22,"sentiment":"neutral","sentiment_score":0.13738968968391418},{"text":"Can you email me a calendar invite so I don't miss these?","start":89.22,"end":92.340004,"sentiment":"neutral","sentiment_score":0.1319536156952381},{"text":"Because that happens a lot.","start":92.340004,"end":93.875,"sentiment":"neutral","sentiment_score":0.11308044642210006}],"sentiment":"neutral","sentiment_score":0.127013072785404,"channel":1,"num_words":18,"start":88.82,"end":93.875},{"sentences":[{"text":"Yeah.","start":94.795006,"end":94.955,"sentiment":"neutral","sentiment_score":0.10640290379524232},{"text":"No.","start":94.955,"end":95.115005,"sentiment":"neutral","sentiment_score":0.1613146811723709},{"text":"That's no worries at 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worries.","start":102.155,"end":102.795,"sentiment":"neutral","sentiment_score":0.3070259690284729},{"text":"I will definitely","start":102.795,"end":103.775,"sentiment":"positive","sentiment_score":0.41835107405980426}],"sentiment":"positive","sentiment_score":0.37382103204727174,"channel":0,"num_words":5,"start":102.155,"end":103.775},{"sentences":[{"text":"Alright.","start":104.74094,"end":105.24094,"sentiment":"positive","sentiment_score":0.4339374303817749},{"text":"Thank you.","start":105.30094,"end":106.04094,"sentiment":"positive","sentiment_score":0.6437788605690002}],"sentiment":"positive","sentiment_score":0.5738317171732584,"channel":1,"num_words":3,"start":104.74094,"end":106.04094},{"sentences":[{"text":"thanks, Leah.","start":106.635,"end":107.355,"sentiment":"positive","sentiment_score":0.47856901586055756},{"text":"Bye.","start":107.355,"end":107.855,"sentiment":"neutral","sentiment_score":0.20670893788337708}],"sentiment":"positive","sentiment_score":0.38794898986816406,"channel":0,"num_words":3,"start":106.635,"end":107.855}]},"summary":{"result":"success","short":"A representative from Oakview named Tommy calls a customer named Amelia to discuss her living dream and advise her on a new home. They briefly chat about their weather and schedule an appointment for the next day. Tommy requests that Amelia email him a calendar invite for the appointment."},"intents":{"segments":[{"text":"I do have one appointment tomorrow, and it's at 08:30. Ah, cool.","start_word":141,"end_word":152,"intents":[{"intent":"Schedule appointment","confidence_score":0.65043396}]}]},"sentiments":{"segments":[{"text":"Hello. Millie speaking. Hey, Amelia. It's Tommy here from Oakview. How are you doing? Well, and tell me how are you?","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.2149958163499832},{"text":"I'm living the dream so far.","start_word":21,"end_word":26,"sentiment":"positive","sentiment_score":0.4929653704166413},{"text":"It's freezing in these Queensland homes, but it's sunny outside. What about your end? Same. It's freezing here, but it's nice outside.","start_word":27,"end_word":48,"sentiment":"neutral","sentiment_score":0.1915458142757416},{"text":"Absolutely, mate.","start_word":49,"end_word":50,"sentiment":"positive","sentiment_score":0.5054986476898193},{"text":"I've got an updated advice document here for you. Do you have a bit of time for me today? Not today. I'm just quickly eating in between five minutes of meetings, but I'm around tomorrow. Yeah. No. That's cool. Let me just have a squeeze. I've got a bit of time about the oh, actually, your WA. Let me just Yeah. double check the old first time for a quick second. Do our diff. I've got 08:30 or 08:30 in the morning tomorrow or potentially 09:30. 09:30 is probably better. I do have one appointment tomorrow, and it's at 08:30. Ah, cool. Okay. Well, just to make it a bit easier then, do you wanna do maybe a little bit after that, like, eleven? No. No. No. No. I'm no. I said it's fine. My appointment only gets off now. Yep.","start_word":51,"end_word":191,"sentiment":"neutral","sentiment_score":0.04463992640376091},{"text":"Perfect.","start_word":192,"end_word":192,"sentiment":"positive","sentiment_score":0.3732674717903137},{"text":"Okay. So 09:30 tomorrow. I'll basically just pop this off with three d tomorrow, run through about 10:15 flat, and we should be good to go. Okay. Can you email me a calendar invite so I don't miss these? Because that happens a lot. Yeah. No. That's no worries at all. I'll pop something through to your email. Are you okay for it to be your Gmail? Yeah. Yeah. No problem. No worries.","start_word":193,"end_word":265,"sentiment":"neutral","sentiment_score":0.18817828595638275},{"text":"I will definitely Alright. Thank you. thanks, Leah.","start_word":266,"end_word":273,"sentiment":"positive","sentiment_score":0.4799054265022278},{"text":"Bye.","start_word":274,"end_word":274,"sentiment":"neutral","sentiment_score":0.2746630311012268}],"average":{"sentiment":"neutral","sentiment_score":0.1403614896886489}}}}