{"metadata":{"transaction_key":"deprecated","request_id":"01a0c7b2-9cf6-7521-aa2d-57465eb95c6c","sha256":"94f5f0a536f457d38dc583b29b9090135e0fa23dfc31a29928d5538f41c3470c","created":"2026-09-22T05:59:28.391Z","duration":66.23994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":75,"output_tokens":47},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":76,"output_tokens":76},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":76,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Assalamu alaikum, and welcome to School Greenacre. All calls are recorded for training and quality purposes. For high school, press 1. For primary, press 2. For enrollment, press 3. For primary canteen, press 4. For IT, press 5. For general inquiries, Record your message and press hash, or press star to contact the 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alaikum, and welcome to School Greenacre. All calls are recorded for training and quality purposes. For high school, press 1. For primary, press 2. For enrollment, press 3.\n\nFor primary canteen, press 4. For IT, press 5. For general inquiries, Record your message and press hash, or press star to contact the operator.","paragraphs":[{"sentences":[{"text":"Assalamu alaikum, and welcome to School Greenacre.","start":0.16,"end":5.38,"sentiment":"positive","sentiment_score":0.5344126863139016},{"text":"All calls are recorded for training and quality purposes.","start":5.92,"end":8.9,"sentiment":"neutral","sentiment_score":0.022616943551434412},{"text":"For high school, press 1.","start":9.5199995,"end":11.219999,"sentiment":"neutral","sentiment_score":0.014077714830636977},{"text":"For primary, press 2.","start":11.679999,"end":13.225,"sentiment":"neutral","sentiment_score":0.010654037818312645},{"text":"For enrollment, press 3.","start":13.6050005,"end":15.225,"sentiment":"neutral","sentiment_score":0.009496439713984728}],"sentiment":"neutral","sentiment_score":0.14122178553250328,"num_words":29,"start":0.16,"end":15.225},{"sentences":[{"text":"For primary canteen, press 4.","start":15.6050005,"end":18.105,"sentiment":"neutral","sentiment_score":0.025459957122802735},{"text":"For IT, press 5.","start":18.565,"end":20.345001,"sentiment":"neutral","sentiment_score":0.019083639606833458},{"text":"For general inquiries, Record your message and press hash, or press star to contact the operator.","start":20.485,"end":60.364937,"sentiment":"neutral","sentiment_score":-0.04125162470154464}],"sentiment":"neutral","sentiment_score":-0.01825566604733467,"num_words":25,"start":15.6050005,"end":60.364937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Assalamu alaikum, and welcome to School Greenacre. All calls are recorded for training and quality purposes. For high school, press 1. For primary, press 2. For enrollment, press 3.\n\nFor primary canteen, press 4. For IT, press 5. For general inquiries, Record your message and press hash, or press star to contact the operator.","paragraphs":[{"sentences":[{"text":"Assalamu alaikum, and welcome to School Greenacre.","start":0.16,"end":5.38,"sentiment":"positive","sentiment_score":0.5344126863139016},{"text":"All calls are recorded for training and quality purposes.","start":5.92,"end":8.9,"sentiment":"neutral","sentiment_score":0.022616943551434412},{"text":"For high school, press 1.","start":9.5199995,"end":11.219999,"sentiment":"neutral","sentiment_score":0.014077714830636977},{"text":"For primary, press 2.","start":11.679999,"end":13.225,"sentiment":"neutral","sentiment_score":0.010654037818312645},{"text":"For enrollment, press 3.","start":13.6050005,"end":15.225,"sentiment":"neutral","sentiment_score":0.009496439713984728}],"sentiment":"neutral","sentiment_score":0.14122178553250328,"channel":1,"num_words":29,"start":0.16,"end":15.225},{"sentences":[{"text":"For primary canteen, press 4.","start":15.6050005,"end":18.105,"sentiment":"neutral","sentiment_score":0.025459957122802735},{"text":"For IT, press 5.","start":18.565,"end":20.345001,"sentiment":"neutral","sentiment_score":0.019083639606833458},{"text":"For general inquiries, Record your message and press hash, or press star to contact the operator.","start":20.485,"end":60.364937,"sentiment":"neutral","sentiment_score":-0.04125162470154464}],"sentiment":"neutral","sentiment_score":-0.01825566604733467,"channel":1,"num_words":25,"start":15.6050005,"end":60.364937}]},"summary":{"result":"success","short":"The representative from School Green engines greets callers and provides options for different departments. Callers can press various numbers for specific inquiries and can contact the operator if they require assistance. All calls are recorded for training and quality purposes."},"intents":{"segments":[{"text":"For high school, press 1. For primary, press 2. For enrollment, press 3. For primary canteen, press 4. For IT, press 5. For general inquiries, Record your message and press hash, or press star to contact the operator.","start_word":16,"end_word":53,"intents":[{"intent":"Guide callers","confidence_score":0.69157904}]}]},"sentiments":{"segments":[{"text":"Assalamu alaikum, and welcome to School Greenacre.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.4779566824436188},{"text":"All calls are recorded for training and quality purposes. For high school, press 1. For primary, press 2. For enrollment, press 3. For primary canteen, press 4. For IT, press 5. For general inquiries, Record your message and press hash, or press star to contact the operator.","start_word":7,"end_word":53,"sentiment":"neutral","sentiment_score":-0.00004595800783135928}],"average":{"sentiment":"neutral","sentiment_score":0.11316520289370888}}}}