{"metadata":{"transaction_key":"deprecated","request_id":"019f596a-39f7-7540-bf8d-6d16784cf76d","sha256":"6bc7b4fb49663fd5b5780df16e6ef492f73b2979b22d328a270bd5e9c8eefd95","created":"2026-07-13T02:59:22.700Z","duration":11.303938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":41},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Nick. I'm not available at the moment. Please leave a name and number, and I'll get back to you as soon as I can. Thanks.","confidence":0.99902344,"words":[{"word":"hi","start":1.28,"end":1.5999999,"confidence":0.9970703,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.04787641018629074},{"word":"you've","start":1.5999999,"end":1.76,"confidence":0.97314453,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.03127118572592735},{"word":"reached","start":1.76,"end":2.0,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.0305434949696064},{"word":"nick","start":2.0,"end":2.5,"confidence":0.60095215,"punctuated_word":"Nick.","sentiment":"neutral","sentiment_score":0.021585818380117416},{"word":"i'm","start":2.56,"end":2.72,"confidence":0.97802734,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.30122068524360657},{"word":"not","start":2.72,"end":2.8799999,"confidence":0.9970703,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3981162905693054},{"word":"available","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.3898517787456513},{"word":"at","start":3.04,"end":3.1999998,"confidence":0.99902344,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.36126625537872314},{"word":"the","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.36148276925086975},{"word":"moment","start":3.36,"end":3.6799998,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.33759933710098267},{"word":"please","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.18976835906505585},{"word":"leave","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.10302164405584335},{"word":"a","start":4.0,"end":4.08,"confidence":0.5654297,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10572090744972228},{"word":"name","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.08496751636266708},{"word":"and","start":4.3199997,"end":4.4,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.040731072425842285},{"word":"number","start":4.4,"end":4.64,"confidence":0.9838867,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.0007600709795951843},{"word":"and","start":4.64,"end":4.72,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04938401281833649},{"word":"i'll","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.047445859760046005},{"word":"get","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.01078467071056366},{"word":"back","start":5.04,"end":5.12,"confidence":0.9970703,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.007968589663505554},{"word":"to","start":5.12,"end":5.2,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04663984477519989},{"word":"you","start":5.2,"end":5.3599997,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.050038158893585205},{"word":"as","start":5.3599997,"end":5.44,"confidence":0.79003906,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.009448200464248655},{"word":"soon","start":5.44,"end":5.6,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.004631549119949341},{"word":"as","start":5.6,"end":5.7599998,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.03486800193786621},{"word":"i","start":5.7599998,"end":5.8399997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04538816213607788},{"word":"can","start":5.8399997,"end":6.16,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.003451719880104065},{"word":"thanks","start":6.16,"end":6.66,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.43803977966308594}],"paragraphs":{"transcript":"\nHi. You've reached Nick. I'm not available at the moment. Please leave a name and number, and I'll get back to you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.04787641018629074},{"text":"You've reached Nick.","start":1.5999999,"end":2.5,"sentiment":"neutral","sentiment_score":0.02780016635855039},{"text":"I'm not available at the moment.","start":2.56,"end":3.6799998,"sentiment":"negative","sentiment_score":-0.3582561860481898},{"text":"Please leave a name and number, and I'll get back to you as soon as I can.","start":3.6799998,"end":6.16,"sentiment":"neutral","sentiment_score":-0.017592578907223308},{"text":"Thanks.","start":6.16,"end":6.66,"sentiment":"positive","sentiment_score":0.43803977966308594}],"sentiment":"neutral","sentiment_score":-0.06711765245667525,"num_words":28,"start":1.28,"end":6.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Nick. I'm not available at the moment. Please leave a name and number, and I'll get back to you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.04787641018629074},{"text":"You've reached Nick.","start":1.5999999,"end":2.5,"sentiment":"neutral","sentiment_score":0.02780016635855039},{"text":"I'm not available at the moment.","start":2.56,"end":3.6799998,"sentiment":"negative","sentiment_score":-0.3582561860481898},{"text":"Please leave a name and number, and I'll get back to you as soon as I can.","start":3.6799998,"end":6.16,"sentiment":"neutral","sentiment_score":-0.017592578907223308},{"text":"Thanks.","start":6.16,"end":6.66,"sentiment":"positive","sentiment_score":0.43803977966308594}],"sentiment":"neutral","sentiment_score":-0.06711765245667525,"channel":1,"num_words":28,"start":1.28,"end":6.66}]},"summary":{"result":"success","short":"Hi. You've reached Nick. I'm not available at the moment. Please leave a name and number, and I'll get back to you as soon as I can. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":27,"end_word":27,"intents":[{"intent":"Request callback","confidence_score":0.050252333}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Nick.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.032910190522670746},{"text":"I'm not available at the moment.","start_word":4,"end_word":9,"sentiment":"negative","sentiment_score":-0.3432864248752594},{"text":"Please leave a name and number, and I'll get back to you as soon as I can.","start_word":10,"end_word":26,"sentiment":"neutral","sentiment_score":-0.013895057141780852},{"text":"Thanks.","start_word":27,"end_word":27,"sentiment":"positive","sentiment_score":0.6579009890556335}],"average":{"sentiment":"neutral","sentiment_score":-0.04429720669257932}}}}