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you record your name and reason for calling, I'll see if this person is available. Thanks, Jamie. Please stay on the line. Hello? No.\n\nThis is not Bongman. This is her ex husband. Can I can I just ask you a question? She doesn't want you to have her number or she would have given it to you. This is about five years old.\n\nOkay? So take that as a understanding. Thank you.","paragraphs":[{"sentences":[{"text":"After you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.34,"sentiment":"neutral","sentiment_score":0.01676075457362458},{"text":"Thanks, Jamie.","start":13.36,"end":14.259999,"sentiment":"positive","sentiment_score":0.5408143401145935},{"text":"Please stay on the line.","start":14.32,"end":15.62,"sentiment":"positive","sentiment_score":0.33738918900489806},{"text":"Hello?","start":25.355,"end":25.855,"sentiment":"neutral","sentiment_score":0.1364022046327591},{"text":"No.","start":33.79,"end":34.11,"sentiment":"neutral","sentiment_score":-0.33165162801742554}],"sentiment":"neutral","sentiment_score":0.11365989100188018,"num_words":25,"start":0.16,"end":34.11},{"sentences":[{"text":"This is not Bongman.","start":34.11,"end":34.989998,"sentiment":"negative","sentiment_score":-0.3556496202945709},{"text":"This is her ex husband.","start":34.989998,"end":36.29,"sentiment":"negative","sentiment_score":-0.36384372115135194},{"text":"Can I can I just ask you a question?","start":40.43,"end":43.73,"sentiment":"neutral","sentiment_score":0.06996241191195117},{"text":"She doesn't want you to have her number or she would have given it to you.","start":47.065,"end":50.265,"sentiment":"negative","sentiment_score":-0.36538333259522915},{"text":"This is about five years old.","start":50.265,"end":51.704998,"sentiment":"neutral","sentiment_score":-0.2576399544874827}],"sentiment":"neutral","sentiment_score":-0.2501032107044011,"num_words":40,"start":34.11,"end":51.704998},{"sentences":[{"text":"Okay?","start":51.704998,"end":52.105,"sentiment":"neutral","sentiment_score":-0.14643126726150513},{"text":"So take that as a understanding.","start":52.105,"end":54.684998,"sentiment":"neutral","sentiment_score":-0.1835546170671781},{"text":"Thank you.","start":56.985,"end":57.805,"sentiment":"positive","sentiment_score":0.390405535697937}],"sentiment":"neutral","sentiment_score":-0.051883099807633296,"num_words":9,"start":51.704998,"end":57.805}]}}]}],"paragraphs":{"transcript":"\nChannel 1: After you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Jamie from Cloud Solution IT.\n\nChannel 1: Thanks, Jamie. Please stay on the line. Hello?\n\nChannel 0: Oh, hi, Bronwyn. This is Jamie from Cloud Solution IT. How are you doing today?\n\nChannel 1: No. This is not Bongman. This is her ex husband.\n\nChannel 0: Oh, I feel okay. Well, so sorry about that. Well,\n\nChannel 1: Can\n\nChannel 0: thank\n\nChannel 1: I\n\nChannel 0: you so much for answering.\n\nChannel 1: can I\n\nChannel 0: Okay?\n\nChannel 1: just ask you a question?\n\nChannel 0: Yeah. Sure.\n\nChannel 1: She doesn't want you to have her number or she would have given it to you. This is about five years old. Okay? So take that as a understanding.\n\nChannel 0: Yep. No worries. Well,\n\nChannel 1: Thank\n\nChannel 0: thank you\n\nChannel 1: you.\n\nChannel 0: so much for answering. We'll just remove our phone number","paragraphs":[{"sentences":[{"text":"After you record your name and reason for calling, I'll see if this person is available.","start":0.16,"end":4.34,"sentiment":"neutral","sentiment_score":0.01676075457362458}],"sentiment":"neutral","sentiment_score":0.01676075457362458,"channel":1,"num_words":16,"start":0.16,"end":4.34},{"sentences":[{"text":"Jamie from Cloud Solution IT.","start":5.7599998,"end":8.18,"sentiment":"neutral","sentiment_score":0.0780382476747036}],"sentiment":"neutral","sentiment_score":0.0780382476747036,"channel":0,"num_words":5,"start":5.7599998,"end":8.18},{"sentences":[{"text":"Thanks, Jamie.","start":13.36,"end":14.259999,"sentiment":"positive","sentiment_score":0.5408143401145935},{"text":"Please stay on the 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Bongman.","start":34.11,"end":34.989998,"sentiment":"negative","sentiment_score":-0.3556496202945709},{"text":"This is her ex husband.","start":34.989998,"end":36.29,"sentiment":"negative","sentiment_score":-0.36384372115135194}],"sentiment":"negative","sentiment_score":-0.3573468714952469,"channel":1,"num_words":10,"start":33.79,"end":36.29},{"sentences":[{"text":"Oh, I feel okay.","start":37.46,"end":38.82,"sentiment":"neutral","sentiment_score":-0.22075630351901054},{"text":"Well, so sorry about 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so much for answering.","start":40.725,"end":42.024998,"sentiment":"neutral","sentiment_score":0.3299891471862793}],"sentiment":"neutral","sentiment_score":0.3299891471862793,"channel":0,"num_words":5,"start":40.725,"end":42.024998},{"sentences":[{"text":"can I","start":41.87,"end":42.35,"sentiment":"neutral","sentiment_score":0.10032517090439796}],"sentiment":"neutral","sentiment_score":0.10032517090439796,"channel":1,"num_words":2,"start":41.87,"end":42.35},{"sentences":[{"text":"Okay?","start":42.164997,"end":42.664997,"sentiment":"neutral","sentiment_score":0.0781632512807846}],"sentiment":"neutral","sentiment_score":0.0781632512807846,"channel":0,"num_words":1,"start":42.164997,"end":42.664997},{"sentences":[{"text":"just ask you a question?","start":42.35,"end":43.73,"sentiment":"neutral","sentiment_score":0.008012006804347039}],"sentiment":"neutral","sentiment_score":0.008012006804347039,"channel":1,"num_words":5,"start":42.35,"end":43.73},{"sentences":[{"text":"Yeah.","start":44.485,"end":44.805,"sentiment":"neutral","sentiment_score":-0.02548530325293541},{"text":"Sure.","start":44.805,"end":45.305,"sentiment":"neutral","sentiment_score":-0.057386480271816254}],"sentiment":"neutral","sentiment_score":-0.04143589176237583,"channel":0,"num_words":2,"start":44.485,"end":45.305},{"sentences":[{"text":"She doesn't want you to have her number or she would have given it to you.","start":47.065,"end":50.265,"sentiment":"negative","sentiment_score":-0.36538333259522915},{"text":"This is about five years old.","start":50.265,"end":51.704998,"sentiment":"neutral","sentiment_score":-0.2576399544874827},{"text":"Okay?","start":51.704998,"end":52.105,"sentiment":"neutral","sentiment_score":-0.14643126726150513},{"text":"So take that as a understanding.","start":52.105,"end":54.684998,"sentiment":"neutral","sentiment_score":-0.1835546170671781}],"sentiment":"neutral","sentiment_score":-0.2979217937280392,"channel":1,"num_words":29,"start":47.065,"end":54.684998},{"sentences":[{"text":"Yep.","start":55.866936,"end":56.186935,"sentiment":"neutral","sentiment_score":0.023889973759651184},{"text":"No worries.","start":56.186935,"end":56.746937,"sentiment":"neutral","sentiment_score":0.08945982903242111},{"text":"Well,","start":56.746937,"end":56.986935,"sentiment":"neutral","sentiment_score":0.14587578177452087}],"sentiment":"neutral","sentiment_score":0.08717135339975357,"channel":0,"num_words":4,"start":55.866936,"end":56.986935},{"sentences":[{"text":"Thank","start":56.985,"end":57.305,"sentiment":"positive","sentiment_score":0.3809118866920471}],"sentiment":"positive","sentiment_score":0.3809118866920471,"channel":1,"num_words":1,"start":56.985,"end":57.305},{"sentences":[{"text":"thank you","start":56.986935,"end":57.306934,"sentiment":"positive","sentiment_score":0.4512047618627548}],"sentiment":"positive","sentiment_score":0.4512047618627548,"channel":0,"num_words":2,"start":56.986935,"end":57.306934},{"sentences":[{"text":"you.","start":57.305,"end":57.805,"sentiment":"positive","sentiment_score":0.3998991847038269}],"sentiment":"positive","sentiment_score":0.3998991847038269,"channel":1,"num_words":1,"start":57.305,"end":57.805},{"sentences":[{"text":"so much for answering.","start":57.306934,"end":58.366936,"sentiment":"neutral","sentiment_score":0.26988301426172256},{"text":"We'll just remove our phone number","start":58.506935,"end":60.191936,"sentiment":"neutral","sentiment_score":-0.039667755675812565}],"sentiment":"neutral","sentiment_score":0.08415255229920149,"channel":0,"num_words":10,"start":57.306934,"end":60.191936}]},"summary":{"result":"success","short":"A customer named Jamie from Cloud Solution IT calls and asks for Jamie's ex-husband, Bronwyn, but realizes they have the wrong number. Jamie apologizes and explains that they have five years old and do not want the number removed. Bronwyn agrees and the call ends."},"intents":{"segments":[{"text":"After you record your name and reason for calling, I'll see if this person is available. Jamie from Cloud Solution IT.","start_word":1,"end_word":21,"intents":[{"intent":"Record caller details","confidence_score":0.009087557}]}]},"sentiments":{"segments":[{"text":"After you record your name and reason for calling, I'll see if this person is available. Jamie from Cloud Solution IT.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.03176267445087433},{"text":"Thanks, Jamie.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.5408143401145935},{"text":"Please stay on the line. Hello? Oh, hi, Bronwyn. This is Jamie from Cloud Solution IT. How are you doing today? No.","start_word":23,"end_word":44,"sentiment":"neutral","sentiment_score":0.2503267526626587},{"text":"This is not Bongman. This is her ex husband.","start_word":45,"end_word":53,"sentiment":"negative","sentiment_score":-0.3734062314033508},{"text":"Oh, I feel okay.","start_word":54,"end_word":57,"sentiment":"neutral","sentiment_score":-0.221134752035141},{"text":"Well, so sorry about that.","start_word":58,"end_word":62,"sentiment":"negative","sentiment_score":-0.370188444852829},{"text":"Well, Can thank I you so much for answering. can I Okay? just ask you a question? Yeah. Sure.","start_word":63,"end_word":81,"sentiment":"neutral","sentiment_score":0.11567454785108566},{"text":"She doesn't want you to have her number or she would have given it to you.","start_word":82,"end_word":97,"sentiment":"negative","sentiment_score":-0.3609263002872467},{"text":"This is about five years old. Okay? So take that as a understanding. Yep. No worries.","start_word":98,"end_word":113,"sentiment":"neutral","sentiment_score":-0.1384250968694687},{"text":"Well, Thank thank you you.","start_word":114,"end_word":118,"sentiment":"positive","sentiment_score":0.339267373085022},{"text":"so much for answering. We'll just remove our phone number","start_word":119,"end_word":128,"sentiment":"neutral","sentiment_score":0.07840772718191147}],"average":{"sentiment":"neutral","sentiment_score":-0.00780095353638385}}}}