{"metadata":{"transaction_key":"deprecated","request_id":"019edd4b-ec22-7281-9937-976b8fcf9ccd","sha256":"a652aa92bfbd10850e3d31c591cbcf8ec729ffc232104d264d43cd7823123512","created":"2026-06-19T00:33:21.995Z","duration":23.327938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":30},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.7434082,"words":[{"word":"ronald","start":5.92,"end":6.42,"confidence":0.7434082,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.09338979423046112}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.09338979423046112}],"sentiment":"neutral","sentiment_score":0.09338979423046112,"num_words":1,"start":5.92,"end":6.42}]}}]},{"alternatives":[{"transcript":"I record your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"i","start":0.24,"end":0.32,"confidence":0.5473633,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0002782568335533142},{"word":"record","start":0.32,"end":0.71999997,"confidence":0.39379883,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.01664748787879944},{"word":"your","start":0.71999997,"end":0.88,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0006916485726833344},{"word":"name","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.012436624616384506},{"word":"and","start":1.12,"end":1.36,"confidence":0.9902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.020038828253746033},{"word":"reason","start":1.36,"end":1.68,"confidence":0.9980469,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.03241337463259697},{"word":"for","start":1.68,"end":1.92,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0027281716465950012},{"word":"calling","start":1.92,"end":2.32,"confidence":0.98999023,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.017715714871883392},{"word":"i'll","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.004019297659397125},{"word":"see","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.0028263628482818604},{"word":"if","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0009356196969747544},{"word":"this","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.00269269198179245},{"word":"person","start":3.1999998,"end":3.52,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.0005206465721130371},{"word":"is","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.001424059271812439},{"word":"available","start":3.6799998,"end":4.18,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.012323111295700072},{"word":"thanks","start":12.639999,"end":13.139999,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6506704092025757},{"word":"please","start":13.412937,"end":13.652937,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.08776241540908813},{"word":"stay","start":13.652937,"end":13.892937,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.07786357402801514},{"word":"on","start":13.892937,"end":14.132937,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.10956160724163055},{"word":"the","start":14.132937,"end":14.292937,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.24898214638233185},{"word":"line","start":14.292937,"end":14.792937,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.11163991689682008}],"paragraphs":{"transcript":"\nI record your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"I record your name and reason for calling.","start":0.24,"end":2.32,"sentiment":"neutral","sentiment_score":-0.012626287061721087},{"text":"I'll see if this person is available.","start":2.32,"end":4.18,"sentiment":"neutral","sentiment_score":-0.0013113184166806083},{"text":"Thanks.","start":12.639999,"end":13.139999,"sentiment":"positive","sentiment_score":0.6506704092025757},{"text":"Please stay on the line.","start":13.412937,"end":14.792937,"sentiment":"neutral","sentiment_score":0.0920569658279419}],"sentiment":"neutral","sentiment_score":0.04765551013960725,"num_words":21,"start":0.24,"end":14.792937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"I record your name and reason for calling.","start":0.24,"end":2.32,"sentiment":"neutral","sentiment_score":-0.012626287061721087},{"text":"I'll see if this person is available.","start":2.32,"end":4.18,"sentiment":"neutral","sentiment_score":-0.0013113184166806083}],"sentiment":"neutral","sentiment_score":-0.007345968360702197,"channel":1,"num_words":15,"start":0.24,"end":4.18},{"sentences":[{"text":"Ronald.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.09338979423046112}],"sentiment":"neutral","sentiment_score":0.09338979423046112,"channel":0,"num_words":1,"start":5.92,"end":6.42},{"sentences":[{"text":"Thanks.","start":12.639999,"end":13.139999,"sentiment":"positive","sentiment_score":0.6506704092025757},{"text":"Please stay on the line.","start":13.412937,"end":14.792937,"sentiment":"neutral","sentiment_score":0.0920569658279419}],"sentiment":"neutral","sentiment_score":0.18515920639038086,"channel":1,"num_words":6,"start":12.639999,"end":14.792937}]},"summary":{"result":"success","short":"I record your name and reason for calling. I'll see if this person is available. Ronald. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Thanks. Please stay on the line.","start_word":16,"end_word":21,"intents":[{"intent":"Record name and reason","confidence_score":0.037316576}]},{"text":"Please stay on the line.","start_word":17,"end_word":21,"intents":[{"intent":"Stay on the line","confidence_score":0.81757337}]}]},"sentiments":{"segments":[{"text":"I record your name and reason for calling. I'll see if this person is available. Ronald.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.0025238841772079468},{"text":"Thanks.","start_word":16,"end_word":16,"sentiment":"positive","sentiment_score":0.6506704092025757},{"text":"Please stay on the line.","start_word":17,"end_word":21,"sentiment":"neutral","sentiment_score":0.11533842980861664}],"average":{"sentiment":"neutral","sentiment_score":0.0682965596516927}}}}