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It's Craig Lee speaking. I'm returning your call. Hello? Can you hear me? Good. Good. Are you in Shepparton? Are you the guy from Shepparton? Oh, you're the one in Blackburn. Right. Okay. Yep. Uh-huh. Yep. Yeah. No. I haven't quite I'm getting closer, but I haven't actually it's not linked in yet. So I'm actually gonna be down in Melbourne next next Monday. Right? Yeah. I think I'm gonna be next Monday. So if I wanna do something, I might give you a call and arrange to come and see you in Blackburn. Yeah. Because it's one of those things that if I show you, you'll understand exactly what I'm talking about, but it's hard to do it. Like because I've got two like, I'm just updating your phone. My old phone works perfectly. My new phone, I seem to have all the same detail, but when you're under the telephone section, the contacts aren't showing up. You know? They come up and yeah. I can go to Outlook and make a phone call, but it doesn't show who the people was. 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It's\n\nChannel 0: Hello?\n\nChannel 1: Craig Lee speaking. I'm returning your call. Hello?\n\nChannel 0: Hi, Craig.\n\nChannel 1: Can you\n\nChannel 0: It's\n\nChannel 1: hear me?\n\nChannel 0: Ross. Yep. I can hear you. This is Ross from Techcom. How's it going over there?\n\nChannel 1: Good. Good. Are you in Shepparton? Are you the guy from Shepparton?\n\nChannel 0: Now we're based in Blackburn.\n\nChannel 1: Oh, you're the one in Blackburn. Right. Okay.\n\nChannel 0: Yep.\n\nChannel 1: Yep. Uh-huh. Yep.\n\nChannel 0: Yeah. So was Craig, actually, I was just checking in, like, have you got resolved your problem about the Microsoft three sixty five login?\n\nChannel 1: Yeah. No. I haven't quite I'm getting closer, but I haven't actually it's not linked in yet. So I'm actually gonna be down in Melbourne next next Monday. Right?\n\nChannel 0: Okay.\n\nChannel 1: Yeah. I think I'm gonna be next Monday. So if I wanna do something, I might\n\nChannel 0: Mhmm.\n\nChannel 1: give you a call and arrange to come and see you in Blackburn.\n\nChannel 0: Yeah. Sure. No worries.\n\nChannel 1: Yeah. Because it's one of those things that if I show you, you'll understand exactly what I'm talking about, but it's hard to do it. Like because I've got two like, I'm just updating your phone. My old phone works perfectly. My new phone,\n\nChannel 0: Yep.\n\nChannel 1: I seem to have all the same detail, but when you're under the telephone section, the contacts aren't showing up. You know? They\n\nChannel 0: Okay.\n\nChannel 1: come up and yeah. I can go to Outlook and make a phone call, but it doesn't show who the people was. I rang it, and he has their phone number. So it's\n\nChannel 0: Oh,\n\nChannel 1: just not\n\nChannel 0: okay.\n\nChannel 1: blinking. And the other phone's working fine. So yeah. So because I got two phones that, yeah, it's just that this one's not blinking the same. It's almost there, but not quite.\n\nSo if I get stuck, I'll give you a call and probably pop\n\nChannel 0: Alright.\n\nChannel 1: in.\n\nChannel 0: No worries.\n\nChannel 1: Okay. Thank you\n\nChannel 0: We can\n\nChannel 1: for the\n\nChannel 0: do\n\nChannel 1: call.\n\nChannel 0: it next Monday. Yep. That's\n\nChannel 1: Yep.\n\nChannel 0: it.\n\nChannel 1: Okay.\n\nChannel 0: No worries. Goodbye.\n\nChannel 1: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.005314450711011887}],"sentiment":"neutral","sentiment_score":0.005314450711011887,"channel":0,"num_words":1,"start":6.3999996,"end":6.8999996},{"sentences":[{"text":"Hello?","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.008988481014966965},{"text":"It's","start":9.28,"end":9.679999,"sentiment":"neutral","sentiment_score":0.01733604446053505}],"sentiment":"neutral","sentiment_score":0.013162262737751007,"channel":1,"num_words":2,"start":7.52,"end":9.679999},{"sentences":[{"text":"Hello?","start":9.44,"end":9.94,"sentiment":"neutral","sentiment_score":0.012854784727096558}],"sentiment":"neutral","sentiment_score":0.012854784727096558,"channel":0,"num_words":1,"start":9.44,"end":9.94},{"sentences":[{"text":"Craig Lee speaking.","start":9.679999,"end":10.559999,"sentiment":"neutral","sentiment_score":0.011140544898808002},{"text":"I'm 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Ross explains that he is updating the customer's phone and will call him to arrange a visit in Blackburn. They discuss the issue of the blinking contacts not appearing on the new phone and the representative suggests calling the customer to arrange a visit if needed."},"intents":{"segments":[{"text":"I'm returning your call. Hello? Hi, Craig.","start_word":7,"end_word":13,"intents":[{"intent":"Return call","confidence_score":0.43885717}]},{"text":"So was Craig, actually, I was just checking in, like, have you got resolved your problem about the Microsoft three sixty five login? Yeah.","start_word":65,"end_word":88,"intents":[{"intent":"Resolve login issue","confidence_score":0.2449024}]},{"text":"I think I'm gonna be next Monday. So if I wanna do something, I might Mhmm. give you a call and arrange to come and see you in Blackburn. Yeah.","start_word":119,"end_word":148,"intents":[{"intent":"Schedule appointment","confidence_score":0.092817396}]},{"text":"I seem to have all the same detail, but when you're under the telephone section, the contacts aren't showing up. You know?","start_word":197,"end_word":218,"intents":[{"intent":"Resolve contacts issue","confidence_score":0.0007849877}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? It's Hello? Craig Lee speaking. I'm returning your call. Hello? Hi, Craig. Can you It's hear me? Ross. Yep. I can hear you. This is Ross from Techcom. How's it going over there?","start_word":0,"end_word":34,"sentiment":"neutral","sentiment_score":0.0737721249461174},{"text":"Good. Good.","start_word":35,"end_word":36,"sentiment":"positive","sentiment_score":0.5056322813034058},{"text":"Are you in Shepparton? Are you the guy from Shepparton? Now we're based in Blackburn. Oh, you're the one in Blackburn. Right. Okay. Yep. Yep. Uh-huh. Yep. Yeah. So was Craig, actually, I was just checking in, like, have you got resolved your problem about the Microsoft three sixty five login? Yeah. No. I haven't quite I'm getting closer, but I haven't actually it's not linked in yet. So I'm actually gonna be down in Melbourne next next Monday. Right? Okay. Yeah. I think I'm gonna be next Monday. So if I wanna do something, I might Mhmm. give you a call and arrange to come and see you in Blackburn. Yeah. Sure. No worries. Yeah. Because it's one of those things that if I show you, you'll understand exactly what I'm talking about, but it's hard to do it. Like because I've got two like, I'm just updating your phone. My old phone works perfectly. My new phone, Yep. I seem to have all the same detail, but when you're under the telephone section, the contacts aren't showing up. You know? They Okay. come up and yeah. I can go to Outlook and make a phone call, but it doesn't show who the people was. I rang it, and he has their phone number. So it's Oh, just not okay. blinking. And the other phone's working fine. So yeah. So because I got two phones that, yeah, it's just that this one's not blinking the same. It's almost there, but not quite. So if I get stuck, I'll give you a call and probably pop Alright. in. No worries. Okay.","start_word":37,"end_word":307,"sentiment":"neutral","sentiment_score":-0.0690357974177137},{"text":"Thank you We can for the do call.","start_word":308,"end_word":315,"sentiment":"positive","sentiment_score":0.36645641922950745},{"text":"it next Monday. Yep. That's Yep. it. Okay. No worries.","start_word":316,"end_word":325,"sentiment":"neutral","sentiment_score":0.13525459170341492},{"text":"Goodbye. Thank you. Bye bye.","start_word":326,"end_word":330,"sentiment":"positive","sentiment_score":0.4859856963157654}],"average":{"sentiment":"neutral","sentiment_score":-0.01771805354527065}}}}