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Please advise if you do not wish to be recorded. Tyler and Scott. How can I help you?\n\nChannel 0: Yeah. Good morning. May I speak with Narendra?\n\nChannel 1: May I ask who's calling, please?\n\nChannel 0: Yeah. My name is Ronald from Cloud Solution IT.\n\nChannel 1: From from where? Sorry?\n\nChannel 0: Yeah. Cloud Cloud Solution\n\nChannel 1: Cloud\n\nChannel 0: IT.\n\nChannel 1: solution. I'll take one moment.\n\nChannel 0: Thank you.\n\nChannel 1: Ask at the moment. If you give him a call a bit later, he should be there.\n\nChannel 0: Alright. Okay. I'll call back later. Thank you.\n\nChannel 1: Thank you, mate. 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Narendra?","start":20.814999,"end":22.355,"sentiment":"neutral","sentiment_score":0.11149465143680573}],"sentiment":"neutral","sentiment_score":0.13914621528238058,"channel":0,"num_words":8,"start":19.695,"end":22.355},{"sentences":[{"text":"May I ask who's calling, please?","start":23.845001,"end":25.305,"sentiment":"neutral","sentiment_score":-0.003681748639792204}],"sentiment":"neutral","sentiment_score":-0.003681748639792204,"channel":1,"num_words":6,"start":23.845001,"end":25.305},{"sentences":[{"text":"Yeah.","start":26.09,"end":26.41,"sentiment":"neutral","sentiment_score":0.014121845364570618},{"text":"My name is Ronald from Cloud Solution IT.","start":26.41,"end":29.470001,"sentiment":"neutral","sentiment_score":0.0209908583201468}],"sentiment":"neutral","sentiment_score":0.02022763465841611,"channel":0,"num_words":9,"start":26.09,"end":29.470001},{"sentences":[{"text":"From from 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They confirm their identity and the nature of their call before saying they will call back later. The call is being recorded for quality assurance purposes and training only."},"intents":{"segments":[{"text":"How can I help you? Yeah.","start_word":25,"end_word":30,"intents":[{"intent":"Assist caller","confidence_score":0.0042190556}]},{"text":"May I ask who's calling, please? Yeah.","start_word":38,"end_word":44,"intents":[{"intent":"Ask about caller","confidence_score":0.064295806}]},{"text":"My name is Ronald from Cloud Solution IT. From from where? Sorry?","start_word":45,"end_word":56,"intents":[{"intent":"Provide caller's name","confidence_score":0.006816596}]},{"text":"Thank you, mate. Bye. Alright.","start_word":95,"end_word":99,"intents":[{"intent":"Say goodbye","confidence_score":0.0051476536}]}]},"sentiments":{"segments":[{"text":"This call is being recorded for quality assurance purposes and training only. Please advise if you do not wish to be recorded. Tyler and Scott. How can I help you? Yeah. Good morning. May I speak with Narendra? May I ask who's calling, please? Yeah. My name is Ronald from Cloud Solution IT. From from where? Sorry? Yeah. Cloud Cloud Solution Cloud IT. solution. I'll take one moment.","start_word":0,"end_word":67,"sentiment":"neutral","sentiment_score":-0.005769687704741955},{"text":"Thank you.","start_word":68,"end_word":69,"sentiment":"positive","sentiment_score":0.3568725287914276},{"text":"Ask at the moment. If you give him a call a bit later, he should be there. Alright. Okay. I'll call back later.","start_word":70,"end_word":92,"sentiment":"neutral","sentiment_score":0.08114901185035706},{"text":"Thank you. Thank you, mate. Bye.","start_word":93,"end_word":98,"sentiment":"positive","sentiment_score":0.4974091053009033},{"text":"Alright.","start_word":99,"end_word":99,"sentiment":"neutral","sentiment_score":0.16692781448364258}],"average":{"sentiment":"neutral","sentiment_score":0.06844086117214626}}}}