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This is just quick follow-up in reference to your current invoice. It's still showing unpaid, and we sent you an email with the details where to process the payment. So we're just wondering if you need any help to do the payment since it's the first time. Yeah. It's not yet set up because this will be your first payment. But if you would like to set this up, I can go ahead and do so for you. Okay. Sure. Okay. Alright. Sure. Are you going to use your Visa or your Mastercard? A Visa card. Okay. A Mastercard. And at the same time, we're going to process your current invoice, which is only $5.33. Yes. Because you have a upfront payment, so we credited the you made thirty days, and then we provided you one month preservice. The reason why your first invoice this month is only $5.33, but onwards by May onwards, it will be $79.95. A Visa card. Okay. That's perfect. Let me just select Visa here. Bear with me. And may I have the card number, please? Okay. 401795416620 1047. Thank you. Expiration date, please? Okay. Thank you. I'm sorry. You caught up. 07/27. Okay. Thank you. Let me just put here 072027. Security code, please? 541. Thank you. And it's the same name as the person on your card, Gazi Selihan? Okay. Thank you. Let me just indicate here. Okay. So a text message has been sent to your phone number. Once you got it, you will see a one time code. Please share it to me so I can enter on the system, then you can authorize the payment. Thank you. 617425. Oh, sorry. 435. Thank you so much. It's accepting right now. And there we go, mister Cassie. The payment has been successfully processed. So, again, moving forward, it will be automatically processed on this card for the amount of $79.95 for your service plan. Okay? Alright. Thank you so much for your time, and please do have a wonderful day ahead, and be safe always. Thank you. 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Good afternoon. This is Airtel accounts. Am I speaking to Gazi Zalehin? Hi.\n\nHow are you today? That's great to hear. Thank you so much for answering my phone call. This is just quick follow-up in reference to your current invoice. It's still showing unpaid, and we sent you an email with the details where to process the payment.\n\nSo we're just wondering if you need any help to do the payment since it's the first time. Yeah. It's not yet set up because this will be your first payment. But if you would like to set this up, I can go ahead and do so for you. Okay.\n\nSure. Okay. Alright. Sure. Are you going to use your Visa or your Mastercard?\n\nA Visa card. Okay. A Mastercard. And at the same time, we're going to process your current invoice, which is only $5.33. Yes.\n\nBecause you have a upfront payment, so we credited the you made thirty days, and then we provided you one month preservice. The reason why your first invoice this month is only $5.33, but onwards by May onwards, it will be $79.95. A Visa card. Okay. That's perfect.\n\nLet me just select Visa here. Bear with me. And may I have the card number, please? Okay. 401795416620 1047.\n\nThank you. Expiration date, please? Okay. Thank you. I'm sorry.\n\nYou caught up. 07/27. Okay. Thank you. Let me just put here 072027.\n\nSecurity code, please? 541. Thank you. And it's the same name as the person on your card, Gazi Selihan? Okay.\n\nThank you. Let me just indicate here. Okay. So a text message has been sent to your phone number. Once you got it, you will see a one time code.\n\nPlease share it to me so I can enter on the system, then you can authorize the payment. Thank you. 617425. Oh, sorry. 435.\n\nThank you so much. It's accepting right now. And there we go, mister Cassie. The payment has been successfully processed. So, again, moving forward, it will be automatically processed on this card for the amount of $79.95 for your service plan.\n\nOkay? Alright. Thank you so much for your time, and please do have a wonderful day ahead, and be safe always. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.08633194863796234},{"text":"Good afternoon.","start":2.8,"end":3.62,"sentiment":"neutral","sentiment_score":0.22094495594501495},{"text":"This is Airtel accounts.","start":3.6799998,"end":5.2,"sentiment":"neutral","sentiment_score":0.11277382634580135},{"text":"Am I speaking to Gazi Zalehin?","start":5.2,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.06450088197986285},{"text":"Hi.","start":8.96,"end":9.28,"sentiment":"neutral","sentiment_score":0.2045666128396988}],"sentiment":"neutral","sentiment_score":0.1122063621878624,"num_words":14,"start":2.48,"end":9.28},{"sentences":[{"text":"How are you today?","start":9.28,"end":10.26,"sentiment":"neutral","sentiment_score":0.3021484762430191},{"text":"That's great to hear.","start":12.08,"end":12.96,"sentiment":"positive","sentiment_score":0.7375987619161606},{"text":"Thank you so much for answering my phone 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Hello? Yes. Yes. I'm good. Thanks. So it was not Direct debit was not set up for the Can you tell me? Actually, I, yeah, I want it to be set up. I do have four minutes before I go to my next meeting. So can it do it in by four minutes? Or probably it is a Visa card. Yeah. How come no. It's just a Mastercard. Current invoice is only $5. Yep. Okay. Sorry. It is a Visa card. I I just sort of Yes. 4017. Nine five four one six six two zero one zero four seven. It's 07/27. Yeah. 541. Yeah. That's correct. Okay. 617435. 35. 617435. Okay. Yep. You too. Thank you. 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Hello?\n\nChannel 0: Hi. Good afternoon. This is Airtel accounts. Am I speaking to Gazi Zalehin?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: I'm good. Thanks.\n\nChannel 0: That's great to hear. Thank you so much for answering my phone call. This is just quick follow-up in reference to your current invoice. It's still showing unpaid, and we sent you an email with the details where to process the payment. So we're just wondering if you need any help to do the payment\n\nChannel 1: So it\n\nChannel 0: since\n\nChannel 1: was\n\nChannel 0: it's\n\nChannel 1: not\n\nChannel 0: the first time.\n\nChannel 1: Direct debit was not set up for the\n\nChannel 0: Yeah. It's not yet set up because\n\nChannel 1: Can\n\nChannel 0: this\n\nChannel 1: you tell\n\nChannel 0: will\n\nChannel 1: me?\n\nChannel 0: be your first payment. But if you would like to set this up, I can go ahead and do so for you.\n\nChannel 1: Actually, I, yeah, I want it to be set up. I do have\n\nChannel 0: Okay.\n\nChannel 1: four\n\nChannel 0: Sure.\n\nChannel 1: minutes before I go to my next meeting. So can it do it\n\nChannel 0: Okay.\n\nChannel 1: in by four minutes? Or\n\nChannel 0: Alright. Sure. Are you going to use your Visa or your Mastercard?\n\nChannel 1: probably it is a Visa card.\n\nChannel 0: A Visa card. Okay.\n\nChannel 1: Yeah. How come no. It's just a Mastercard.\n\nChannel 0: A Mastercard. And at the same time, we're going to process your current invoice, which is only $5.33.\n\nChannel 1: Current invoice is only $5.\n\nChannel 0: Yes. Because you have a upfront payment, so we credited the you made thirty days, and then we provided you one month preservice. The reason why your first invoice this month is only $5.33, but onwards by May onwards,\n\nChannel 1: Yep.\n\nChannel 0: it will be $79.95.\n\nChannel 1: Okay. Sorry. It is a Visa card. I I just sort of\n\nChannel 0: A Visa card. Okay.\n\nChannel 1: Yes.\n\nChannel 0: That's perfect. Let me just select Visa here. Bear with me. And may I have the card number, please?\n\nChannel 1: 4017.\n\nChannel 0: Okay. 401795416620\n\nChannel 1: Nine five four one six six two zero one zero four seven.\n\nChannel 0: 1047. Thank you. Expiration date, please?\n\nChannel 1: It's 07/27.\n\nChannel 0: Okay. Thank you. I'm sorry. You caught up. 07/27.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Thank you. Let me just put here 072027. Security code, please?\n\nChannel 1: 541.\n\nChannel 0: 541. Thank you. And it's the same name as the person on your card, Gazi Selihan?\n\nChannel 1: Yeah. That's correct.\n\nChannel 0: Okay. Thank you. Let me just indicate here. Okay. So a text message has been sent to your phone number.\n\nOnce you got it, you will see a one time code. Please share it to me so I can enter on the system, then you can authorize the payment.\n\nChannel 1: Okay. 617435.\n\nChannel 0: Thank you. 617425.\n\nChannel 1: 35. 617435.\n\nChannel 0: Oh, sorry. 435. Thank you so much. It's accepting right now. And there we go, mister Cassie.\n\nThe payment has been successfully processed. So, again, moving forward, it will be automatically processed on this card for the amount of $79.95 for your service plan. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Alright. Thank you so much for your time, and please do have a wonderful day ahead, and be safe always.\n\nChannel 1: Yep. You too.\n\nChannel 0: Thank you. Bye bye.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.010501976124942304},{"text":"Hello?","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.01807170733809471}],"sentiment":"neutral","sentiment_score":0.014286841731518507,"channel":1,"num_words":2,"start":0.56,"end":1.86},{"sentences":[{"text":"Hi.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.08633194863796234},{"text":"Good afternoon.","start":2.8,"end":3.62,"sentiment":"neutral","sentiment_score":0.22094495594501495},{"text":"This is Airtel accounts.","start":3.6799998,"end":5.2,"sentiment":"neutral","sentiment_score":0.11277382634580135},{"text":"Am I speaking to Gazi 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please?","start":162.635,"end":164.015,"sentiment":"neutral","sentiment_score":0.01846042461693287}],"sentiment":"neutral","sentiment_score":0.06940326886251569,"channel":0,"num_words":12,"start":156.075,"end":164.015},{"sentences":[{"text":"541.","start":164.525,"end":165.58499,"sentiment":"neutral","sentiment_score":0.010161924175918102}],"sentiment":"neutral","sentiment_score":0.010161924175918102,"channel":1,"num_words":1,"start":164.525,"end":165.58499},{"sentences":[{"text":"541.","start":165.995,"end":167.115,"sentiment":"neutral","sentiment_score":0.02269580587744713},{"text":"Thank you.","start":167.115,"end":167.675,"sentiment":"neutral","sentiment_score":0.1888013780117035},{"text":"And it's the same name as the person on your card, Gazi Selihan?","start":167.675,"end":172.92,"sentiment":"neutral","sentiment_score":0.08061648303499588}],"sentiment":"neutral","sentiment_score":0.09051955258473754,"channel":0,"num_words":16,"start":165.995,"end":172.92},{"sentences":[{"text":"Yeah.","start":173.53,"end":173.77,"sentiment":"neutral","sentiment_score":0.07114478945732117},{"text":"That's correct.","start":173.77,"end":174.51001,"sentiment":"neutral","sentiment_score":0.11605125293135643}],"sentiment":"neutral","sentiment_score":0.10108243177334468,"channel":1,"num_words":3,"start":173.53,"end":174.51001},{"sentences":[{"text":"Okay.","start":175.14,"end":175.62001,"sentiment":"neutral","sentiment_score":0.211312472820282},{"text":"Thank you.","start":175.62001,"end":176.34,"sentiment":"positive","sentiment_score":0.34717221558094025},{"text":"Let me just indicate here.","start":176.34,"end":178.44,"sentiment":"neutral","sentiment_score":0.1419917106628418},{"text":"Okay.","start":191.245,"end":191.72499,"sentiment":"neutral","sentiment_score":0.12060199677944183},{"text":"So a text message has been sent to your phone number.","start":191.72499,"end":194.86499,"sentiment":"neutral","sentiment_score":0.11883926052938808}],"sentiment":"neutral","sentiment_score":0.1521724659949541,"channel":0,"num_words":20,"start":175.14,"end":194.86499},{"sentences":[{"text":"Once you got it, you will see a one time code.","start":195.325,"end":199.105,"sentiment":"neutral","sentiment_score":0.11584756658835844},{"text":"Please share it to me so I can enter on the system, then you can authorize the payment.","start":199.35,"end":204.09,"sentiment":"neutral","sentiment_score":0.11400681568516625}],"sentiment":"neutral","sentiment_score":0.11470503154499777,"channel":0,"num_words":29,"start":195.325,"end":204.09},{"sentences":[{"text":"Okay.","start":204.84,"end":205.34,"sentiment":"neutral","sentiment_score":0.06080280616879463},{"text":"617435.","start":212.955,"end":214.975,"sentiment":"neutral","sentiment_score":0.05967983230948448}],"sentiment":"neutral","sentiment_score":0.06024131923913956,"channel":1,"num_words":2,"start":204.84,"end":214.975},{"sentences":[{"text":"Thank you.","start":216.185,"end":216.825,"sentiment":"neutral","sentiment_score":0.1504160761833191},{"text":"617425.","start":216.825,"end":219.165,"sentiment":"neutral","sentiment_score":0.05846061557531357}],"sentiment":"neutral","sentiment_score":0.11976425598065059,"channel":0,"num_words":3,"start":216.185,"end":219.165},{"sentences":[{"text":"35.","start":221.675,"end":222.415,"sentiment":"neutral","sentiment_score":0.028330203145742416},{"text":"617435.","start":223.81,"end":225.75,"sentiment":"neutral","sentiment_score":0.0265479888767004}],"sentiment":"neutral","sentiment_score":0.02743909601122141,"channel":1,"num_words":2,"start":221.675,"end":225.75},{"sentences":[{"text":"Oh, sorry.","start":226.08,"end":227.29999,"sentiment":"neutral","sentiment_score":0.056685417890548706},{"text":"435.","start":227.44,"end":228.64,"sentiment":"neutral","sentiment_score":0.08105602115392685},{"text":"Thank you so much.","start":228.64,"end":229.86,"sentiment":"positive","sentiment_score":0.5270949006080627},{"text":"It's accepting right now.","start":231.92,"end":233.12,"sentiment":"positive","sentiment_score":0.36491304636001587},{"text":"And there we go, mister Cassie.","start":233.12,"end":234.64,"sentiment":"neutral","sentiment_score":0.3080044041077296}],"sentiment":"neutral","sentiment_score":0.33002853349727745,"channel":0,"num_words":17,"start":226.08,"end":234.64},{"sentences":[{"text":"The payment has been successfully processed.","start":234.64,"end":236.64,"sentiment":"positive","sentiment_score":0.43316714962323505},{"text":"So, again, moving forward, it will be automatically processed on this card for the amount of $79.95 for your service plan.","start":236.64,"end":247.47499,"sentiment":"neutral","sentiment_score":0.2791390610592706},{"text":"Okay?","start":247.47499,"end":247.97499,"sentiment":"neutral","sentiment_score":0.17082220315933228}],"sentiment":"neutral","sentiment_score":0.3082766208265509,"channel":0,"num_words":28,"start":234.64,"end":247.97499},{"sentences":[{"text":"Okay.","start":248.47499,"end":248.97499,"sentiment":"neutral","sentiment_score":0.20387189090251925}],"sentiment":"neutral","sentiment_score":0.20387189090251925,"channel":1,"num_words":1,"start":248.47499,"end":248.97499},{"sentences":[{"text":"Alright.","start":249.46495,"end":249.86494,"sentiment":"positive","sentiment_score":0.36810168623924255},{"text":"Thank you so much for your time, and please do have a wonderful day ahead, and be safe always.","start":249.86494,"end":255.00494,"sentiment":"positive","sentiment_score":0.6682320676351848}],"sentiment":"positive","sentiment_score":0.6532255485653877,"channel":0,"num_words":20,"start":249.46495,"end":255.00494},{"sentences":[{"text":"Yep.","start":255.35493,"end":255.83495,"sentiment":"neutral","sentiment_score":0.18932339549064636},{"text":"You too.","start":255.83495,"end":256.57495,"sentiment":"neutral","sentiment_score":0.23599055409431458}],"sentiment":"neutral","sentiment_score":0.2204348345597585,"channel":1,"num_words":3,"start":255.35493,"end":256.57495},{"sentences":[{"text":"Thank you.","start":256.34494,"end":256.98495,"sentiment":"positive","sentiment_score":0.35072021186351776},{"text":"Bye bye.","start":256.98495,"end":257.64496,"sentiment":"neutral","sentiment_score":0.19556162506341934}],"sentiment":"neutral","sentiment_score":0.27314091846346855,"channel":0,"num_words":4,"start":256.34494,"end":257.64496},{"sentences":[{"text":"Thank you.","start":257.83493,"end":258.47495,"sentiment":"positive","sentiment_score":0.8016427159309387},{"text":"Bye.","start":258.47495,"end":258.97495,"sentiment":"neutral","sentiment_score":-0.08204378932714462}],"sentiment":"positive","sentiment_score":0.5070805475115776,"channel":1,"num_words":3,"start":257.83493,"end":258.97495}]},"summary":{"result":"success","short":"A representative from Airtel accounts calls Gazi Zalehin to follow up on an unpaid invoice and offers to set up a direct debit payment. The representative confirms Gazi's payment method and provides a one-time code to authorize the payment. The payment is successfully processed and automatically sent to Gazi's phone for future use."},"intents":{"segments":[{"text":"This is Airtel accounts. Am I speaking to Gazi Zalehin? Yes. Yes. Hi.","start_word":5,"end_word":17,"intents":[{"intent":"Provide information","confidence_score":0.031881083},{"intent":"Provide information","confidence_score":0.016307974}]},{"text":"That's great to hear. Thank you so much for answering my phone call.","start_word":25,"end_word":37,"intents":[{"intent":"Express gratitude","confidence_score":0.0046030697}]},{"text":"Thank you so much for answering my phone call. This is just quick follow-up in reference to your current invoice. It's still showing unpaid, and we sent you an email with the details where to process the payment. So we're just wondering if you need any help to do the payment So it since was it's not the first time.","start_word":29,"end_word":88,"intents":[{"intent":"Request assistance","confidence_score":0.15185216}]},{"text":"This is just quick follow-up in reference to your current invoice. It's still showing unpaid, and we sent you an email with the details where to process the payment. So we're just wondering if you need any help to do the payment So it since was it's not the first time.","start_word":38,"end_word":88,"intents":[{"intent":"Relay misunderstanding","confidence_score":0.00003823633}]},{"text":"Direct debit was not set up for the Yeah.","start_word":89,"end_word":97,"intents":[{"intent":"Set up location","confidence_score":0.000019967765}]},{"text":"Are you going to use your Visa or your Mastercard?","start_word":169,"end_word":178,"intents":[{"intent":"Explain payment method","confidence_score":0.006381329}]},{"text":"Because you have a upfront payment, so we credited the you made thirty days, and then we provided you one month preservice. The reason why your first invoice this month is only $5.33, but onwards by May onwards, Yep.","start_word":221,"end_word":259,"intents":[{"intent":"Provide clarification","confidence_score":0.003363342}]},{"text":"The payment has been successfully processed. So, again, moving forward, it will be automatically processed on this card for the amount of $79.95 for your service plan. Okay? Okay.","start_word":438,"end_word":466,"intents":[{"intent":"Assist payment processing","confidence_score":0.00014951426}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi. Good afternoon. This is Airtel accounts. Am I speaking to Gazi Zalehin? Yes. Yes. Hi. How are you today?","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.12915754318237305},{"text":"I'm good. Thanks. That's great to hear. Thank you so much for answering my phone call.","start_word":22,"end_word":37,"sentiment":"positive","sentiment_score":0.6161742210388184},{"text":"This is just quick follow-up in reference to your current invoice. It's still showing unpaid, and we sent you an email with the details where to process the payment. So we're just wondering if you need any help to do the payment So it since was it's not the first time. Direct debit was not set up for the Yeah. It's not yet set up because Can this you tell will me? be your first payment. But if you would like to set this up, I can go ahead and do so for you. Actually, I, yeah, I want it to be set up. I do Okay. have four Sure. minutes before I go to my next meeting. So can it do Okay. it in by four minutes? Or Alright. Sure. Are you going to use your Visa or your Mastercard? probably it is a Visa card. A Visa card. Okay. Yeah. How come no. It's just a Mastercard. A Mastercard. And at the same time, we're going to process your current invoice, which is only $5.33. Current invoice is only $5. Yes. Because you have a upfront payment, so we credited the you made thirty days, and then we provided you one month preservice. The reason why your first invoice this month is only $5.33, but onwards by May onwards, Yep. it will be $79.95. Okay. Sorry. It is a Visa card. I I just sort of A Visa card. Okay.","start_word":38,"end_word":279,"sentiment":"neutral","sentiment_score":0.007856416512157552},{"text":"Yes. That's perfect.","start_word":280,"end_word":282,"sentiment":"positive","sentiment_score":0.5990374088287354},{"text":"Let me just select Visa here. Bear with me. And may I have the card number, please? 4017. Okay. 401795416620 Nine five four one six six two zero one zero four seven. 1047. Thank you. Expiration date, please? It's 07/27. Okay. Thank you. I'm sorry. You caught up. 07/27. Yeah. Okay. Thank you. Let me just put here 072027. Security code, please? 541. 541. Thank you. And it's the same name as the person on your card, Gazi Selihan? Yeah. That's correct. Okay. Thank you. Let me just indicate here. Okay. So a text message has been sent to your phone number. Once you got it, you will see a one time code. Please share it to me so I can enter on the system, then you can authorize the payment. Okay. 617435. Thank you. 617425. 35. 617435. Oh, sorry. 435.","start_word":283,"end_word":423,"sentiment":"neutral","sentiment_score":0.07380621880292892},{"text":"Thank you so much. It's accepting right now.","start_word":424,"end_word":431,"sentiment":"positive","sentiment_score":0.4286656379699707},{"text":"And there we go, mister Cassie.","start_word":432,"end_word":437,"sentiment":"neutral","sentiment_score":0.3103358745574951},{"text":"The payment has been successfully processed.","start_word":438,"end_word":443,"sentiment":"positive","sentiment_score":0.4288272261619568},{"text":"So, again, moving forward, it will be automatically processed on this card for the amount of $79.95 for your service plan. Okay? Okay.","start_word":444,"end_word":466,"sentiment":"neutral","sentiment_score":0.26687923073768616},{"text":"Alright. Thank you so much for your time, and please do have a wonderful day ahead, and be safe always.","start_word":467,"end_word":486,"sentiment":"positive","sentiment_score":0.6323736906051636},{"text":"Yep. You too.","start_word":487,"end_word":489,"sentiment":"neutral","sentiment_score":0.21281573176383972},{"text":"Thank you.","start_word":490,"end_word":491,"sentiment":"positive","sentiment_score":0.3465346097946167},{"text":"Bye bye.","start_word":492,"end_word":493,"sentiment":"neutral","sentiment_score":0.22110776603221893},{"text":"Thank you. Bye.","start_word":494,"end_word":496,"sentiment":"positive","sentiment_score":0.6413186192512512}],"average":{"sentiment":"neutral","sentiment_score":0.11860937432464558}}}}