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We understand. But may I know how much? Okay. May I know where when did you receive that invoice? Okay. Is it okay if I check this with our accounts department? Because upon checking here, your account is already canceled. So I think that invoice is just I think that invoice is incorrect. But I'll get back to you. I'll just confirm this with our accounts department then. Okay? Okay. Is it okay if I give this number a call again shortly? Okay then. Mhmm. Okay. Then I'll I'll coordinate this with their accounts department for them to check, then I'll get back to you. That is her yeah. That is my colleague. She's on their account. Mhmm. Okay. Sure. I'll inform Melissa regarding this. Then probably, she'll the one who will call you instead of me. Is that okay? No. I'll inform Melissa because she's under accounts department. She's the one handling the accounts. So, yeah, I'll inform her, then I'll give I'll give you a callback or she'll give you a callback. Mhmm. Yeah. Yeah. We'll give you a callback. Mhmm. Yeah. Okay. Just keep your lines open, please. Okay. Thank you. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you? Mhmm.\n\nMhmm. Okay. Mhmm. Mhmm. You received an invoice?\n\nNew invoice, you mean? May I know how much is that? Yeah. We understand. But may I know how much?\n\nOkay. May I know where when did you receive that invoice? Okay. Is it okay if I check this with our accounts department? Because upon checking here, your account is already canceled.\n\nSo I think that invoice is just I think that invoice is incorrect. But I'll get back to you. I'll just confirm this with our accounts department then. Okay? Okay.\n\nIs it okay if I give this number a call again shortly? Okay then. Mhmm. Okay. Then I'll I'll coordinate this with their accounts department for them to check, then I'll get back to you.\n\nThat is her yeah. That is my colleague. She's on their account. Mhmm. Okay.\n\nSure. I'll inform Melissa regarding this. Then probably, she'll the one who will call you instead of me. Is that okay? No.\n\nI'll inform Melissa because she's under accounts department. She's the one handling the accounts. So, yeah, I'll inform her, then I'll give I'll give you a callback or she'll give you a callback. Mhmm. Yeah.\n\nYeah. We'll give you a callback. Mhmm. Yeah. Okay.\n\nJust keep your lines open, please. Okay. Thank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.10998120903968812},{"text":"Good afternoon.","start":2.48,"end":3.28,"sentiment":"neutral","sentiment_score":0.3136461526155472},{"text":"This is Maureen from Airtel tech support.","start":3.28,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.27375281708581106},{"text":"How can I assist 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Hello. This is. Yeah. Talking. Yeah. I yeah. I received your company email. Keep asking me the share me the invoice for my sales list. I don't know what's wrong. What's the problem? The don't ask me to call your guys to cancel that to stop sending them kind information to me. Actually, this is two months ago. I already talked to you guys. We stopped the lie. But yeah, keep thinking. Yeah. Yeah. Right. I don't know what's wrong. I'm so tired to to contact with your company. Yeah. I'm really, really tired. 8 7 8768. This invoice, I just earlier earlier this morning, 03:30. Yep. Yeah. Yeah. Sure. Sure. Yeah. Actually, I'm yeah. And, actually, I'm so tired about this this this thing. It's already I think you can see in your system, it's already being canceled two months, but I still keep receiving the invoice from your company. It's really annoying. Yeah. Okay. Who is Melissa? Melisa@airtel.net.ou. Do you know the Melissa? Yeah. I also when I received this email, I also forward to her and to your company that she replied to me. Yeah, did apologize. But I don't like this apologize because this is second time. Yeah. So what's wrong? Why it's not you? Okay. Sure. Sure. Sure. It's up to you. I want to resolve the problem. No. Yeah. What whatever hold for me, if I'm gonna okay. Yeah. Sure. Thank you. Yeah. You too, please. Bye. 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Hello. This is. Yeah. Talking.\n\nYeah. I yeah. I received your company email. Keep asking me the share me the invoice for my sales list. I don't know what's wrong.\n\nWhat's the problem? The don't ask me to call your guys to cancel that to stop sending them kind information to me. Actually, this is two months ago. I already talked to you guys. We stopped the lie.\n\nBut yeah, keep thinking. Yeah. Yeah. Right. I don't know what's wrong.\n\nI'm so tired to to contact with your company. Yeah. I'm really, really tired. 8 7 8768. This invoice, I just earlier earlier this morning, 03:30.\n\nYep. Yeah. Yeah. Sure. Sure.\n\nYeah. Actually, I'm yeah. And, actually, I'm so tired about this this this thing. It's already I think you can see in your system, it's already being canceled two months, but I still keep receiving the invoice from your company. It's really annoying.\n\nYeah. Okay. Who is Melissa? Melisa@airtel.net.ou. Do you know the Melissa?\n\nYeah. 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Good afternoon. This is Maureen from Airtel tech support. How can\n\nChannel 1: Hello?\n\nChannel 0: I assist you? Mhmm.\n\nChannel 1: Hello. This is. Yeah. Talking.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: I yeah. I received your company email. Keep asking me the share me the invoice for my sales list. I don't know what's wrong. What's the problem?\n\nThe don't ask me to call your guys to cancel that to stop sending them kind information to me. Actually,\n\nChannel 0: Mhmm.\n\nChannel 1: this is two months ago. I already talked to you guys. We stopped the lie. But yeah, keep\n\nChannel 0: Mhmm.\n\nChannel 1: thinking.\n\nChannel 0: You received an invoice? New invoice, you mean?\n\nChannel 1: Yeah. Yeah. Right. I don't know what's wrong.\n\nChannel 0: May I know how much is that?\n\nChannel 1: I'm so tired to to contact with your company. Yeah. I'm really, really tired.\n\nChannel 0: Yeah. We understand. But\n\nChannel 1: 8\n\nChannel 0: may I know how\n\nChannel 1: 7\n\nChannel 0: much?\n\nChannel 1: 8768.\n\nChannel 0: Okay. May I know where when did you receive that invoice?\n\nChannel 1: This invoice, I just earlier earlier this morning, 03:30. Yep.\n\nChannel 0: Okay. Is it okay if I check this with our accounts department? Because upon checking here, your account is already canceled. So I think that invoice is just I think that invoice is incorrect. But I'll get back to you.\n\nI'll just confirm this with our accounts department then.\n\nChannel 1: Yeah.\n\nChannel 0: Okay? Okay. Is it okay if I give this number a call again shortly?\n\nChannel 1: Yeah. Sure. Sure. Yeah.\n\nChannel 0: Okay\n\nChannel 1: Actually,\n\nChannel 0: then.\n\nChannel 1: I'm\n\nChannel 0: Mhmm.\n\nChannel 1: yeah. And, actually, I'm so tired about this this this thing. It's already I think you can see in your system, it's already being canceled two months, but I still keep receiving the invoice from your company. It's really annoying. Yeah.\n\nChannel 0: Okay. Then I'll I'll coordinate this with their accounts department for them to check, then I'll get back to you.\n\nChannel 1: Okay. Who is Melissa? Melisa@airtel.net.ou. Do you know the\n\nChannel 0: That is her yeah. That is my colleague.\n\nChannel 1: Melissa? Yeah.\n\nChannel 0: She's on\n\nChannel 1: I\n\nChannel 0: their\n\nChannel 1: also\n\nChannel 0: account. Mhmm.\n\nChannel 1: when I received this email, I also forward to her and to your company that she replied to me. Yeah, did apologize. But I don't like this apologize because this is second time. Yeah.\n\nChannel 0: Okay. Sure. I'll inform Melissa regarding this. Then probably, she'll the one who will call you instead of me.\n\nChannel 1: So what's wrong?\n\nChannel 0: Is that\n\nChannel 1: Why\n\nChannel 0: okay?\n\nChannel 1: it's not you?\n\nChannel 0: No. I'll inform Melissa because she's under accounts department. She's the one handling the accounts. So,\n\nChannel 1: Okay. Sure.\n\nChannel 0: yeah, I'll\n\nChannel 1: Sure.\n\nChannel 0: inform\n\nChannel 1: Sure.\n\nChannel 0: her, then I'll give I'll give you a callback or she'll give you a callback.\n\nChannel 1: It's up to you. I want to resolve\n\nChannel 0: Mhmm.\n\nChannel 1: the\n\nChannel 0: Yeah.\n\nChannel 1: problem.\n\nChannel 0: Yeah.\n\nChannel 1: No. Yeah. What whatever\n\nChannel 0: We'll give\n\nChannel 1: hold\n\nChannel 0: you\n\nChannel 1: for\n\nChannel 0: a\n\nChannel 1: me,\n\nChannel 0: callback.\n\nChannel 1: if I'm gonna\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: okay. Yeah. Sure.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Just keep your lines open, please.\n\nChannel 1: Yeah. You too,\n\nChannel 0: Okay.\n\nChannel 1: please.\n\nChannel 0: Thank you. Bye for now.\n\nChannel 1: Bye. So what how when","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.10998120903968812},{"text":"Good afternoon.","start":2.48,"end":3.28,"sentiment":"neutral","sentiment_score":0.3136461526155472},{"text":"This is Maureen from Airtel tech support.","start":3.28,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.27375281708581106},{"text":"How can","start":6.3999996,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.24095392227172852}],"sentiment":"neutral","sentiment_score":0.26128758986790973,"channel":0,"num_words":12,"start":1.76,"end":6.7999997},{"sentences":[{"text":"Hello?","start":6.72,"end":7.22,"sentiment":"neutral","sentiment_score":0.17214471101760864}],"sentiment":"neutral","sentiment_score":0.17214471101760864,"channel":1,"num_words":1,"start":6.72,"end":7.22},{"sentences":[{"text":"I assist 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The customer is frustrated because they have already talked to the company and cancelled their account, and they keep receiving invoices. The agent promises to check with their accounts department and inform Melissa about the issue."},"intents":{"segments":[{"text":"You received an invoice? New invoice, you mean? Yeah. Yeah.","start_word":93,"end_word":102,"intents":[{"intent":"Confirm invoice","confidence_score":0.06539599}]},{"text":"I'm so tired to to contact with your company. Yeah.","start_word":116,"end_word":125,"intents":[{"intent":"Contact company","confidence_score":0.06939991}]},{"text":"It's already I think you can see in your system, it's already being canceled two months, but I still keep receiving the invoice from your company. 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May I know how much is that?","start_word":71,"end_word":115,"sentiment":"neutral","sentiment_score":-0.1449359953403473},{"text":"I'm so tired to to contact with your company.","start_word":116,"end_word":124,"sentiment":"negative","sentiment_score":-0.5867661833763123},{"text":"Yeah.","start_word":125,"end_word":125,"sentiment":"neutral","sentiment_score":-0.3285892605781555},{"text":"I'm really, really tired.","start_word":126,"end_word":129,"sentiment":"negative","sentiment_score":-0.5200955867767334},{"text":"Yeah. We understand. But 8 may I know how 7 much? 8768. Okay. May I know where when did you receive that invoice? This invoice, I just earlier earlier this morning, 03:30. Yep. Okay. Is it okay if I check this with our accounts department? Because upon checking here, your account is already canceled. So I think that invoice is just I think that invoice is incorrect. But I'll get back to you. I'll just confirm this with our accounts department then. Yeah. Okay? Okay. Is it okay if I give this number a call again shortly? Yeah. Sure. Sure. Yeah. Okay Actually, then. I'm Mhmm. yeah.","start_word":130,"end_word":236,"sentiment":"neutral","sentiment_score":-0.045694537460803986},{"text":"And, actually, I'm so tired about this this this thing. It's already I think you can see in your system, it's already being canceled two months, but I still keep receiving the invoice from your company. It's really annoying.","start_word":237,"end_word":275,"sentiment":"negative","sentiment_score":-0.5686469154480176},{"text":"Yeah. Okay. Then I'll I'll coordinate this with their accounts department for them to check, then I'll get back to you. Okay. Who is Melissa? Melisa@airtel.net.ou. Do you know the That is her yeah. That is my colleague. Melissa? Yeah. She's on I their also account. Mhmm. when I received this email, I also forward to her and to your company that she replied to me. 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