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Good afternoon. This is Lorraine from Ertow tech support. How can I assist you today? Yeah.\n\nOkay. I see. Let me just check. Am I speaking with Otto? Yeah.\n\nBecause we have checked the delivery of your router, and it's saying it's now awaiting for collection. Just wanted to confirm if have you get the router or not yet? Have you got it? Sorry? Sorry.\n\nYour line is breaking up. Hello? Can you hear me? Yes. Okay.\n\nI see. So may I know when can you pick up the router for us to assist you on setting it up? Mhmm. Okay. Okay.\n\nSure. So if you run into any issues by tomorrow, you just give us a callback so we can assist you on connecting it. Yeah. That's correct. Okay.\n\nYou're welcome. Bye. 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Yes. I I just got a missed call from this number. That's right. Yes.\n\nOkay. Hello. Yes. Can you hear me? Yep.\n\nI I haven't been I I haven't picked up the the router that's provided yet, but I have my own that I've been using. Yep. Probably oh, it probably won't be till tomorrow from the post office. Perfect. Just on this number.\n\nIs that correct? Alright. Thank you so much. Thank you. Okay.\n\nBye. 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Good afternoon. This is Lorraine from Ertow tech support.\n\nChannel 1: Hi.\n\nChannel 0: How can\n\nChannel 1: Yes.\n\nChannel 0: I assist you today? Yeah.\n\nChannel 1: I I just got a missed call from this number.\n\nChannel 0: Okay. I see. Let me just check. Am I speaking with Otto?\n\nChannel 1: That's right. Yes.\n\nChannel 0: Yeah. Because we have checked the delivery of your router, and it's saying it's now awaiting for collection. Just wanted\n\nChannel 1: Okay.\n\nChannel 0: to confirm if have you get the router or not yet? Have you got it? Sorry? Sorry. Your line is breaking up.\n\nHello? Can you hear me?\n\nChannel 1: Hello. Yes. Can you hear me?\n\nChannel 0: Yes.\n\nChannel 1: Yep. I I haven't been I I haven't picked up the the router that's provided yet, but I have my own that I've been using.\n\nChannel 0: Okay. I see. So may I know when can you pick up the router for us to assist you on setting it up?\n\nChannel 1: Yep. 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The customer had been waiting for a collection and Lorraine checked to confirm if they had received the router. Lorraine informed the customer that they would need to wait until the post office office to assist with setting up the router and informed them to call back if they had any issues by tomorrow."},"intents":{"segments":[{"text":"Because we have checked the delivery of your router, and it's saying it's now awaiting for collection. Just wanted Okay. to confirm if have you get the router or not yet? Have you got it?","start_word":45,"end_word":79,"intents":[{"intent":"Confirm router delivery","confidence_score":0.059446346}]},{"text":"to confirm if have you get the router or not yet? Have you got it? Sorry?","start_word":65,"end_word":80,"intents":[{"intent":"Connect router","confidence_score":0.15587224}]},{"text":"So may I know when can you pick up the router for us to assist you on setting it up? Yep.","start_word":127,"end_word":147,"intents":[{"intent":"Set up router","confidence_score":0.4838488}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.13893184065818787},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.35584306716918945},{"text":"This is Lorraine from Ertow tech support. How Hi. can Yes. I assist you today? Yeah. I I just got a missed call from this number. Okay. I see. Let me just check. Am I speaking with Otto? That's right. Yes. Yeah. Because we have checked the delivery of your router, and it's saying it's now awaiting for collection. Just wanted Okay. to confirm if have you get the router or not yet? Have you got it? Sorry? Sorry. Your line is breaking up. Hello? Can you hear me? Hello. Yes. Can you hear me? Yes. Yep. I I haven't been I I haven't picked up the the router that's provided yet, but I have my own that I've been using. Okay. I see. So may I know when can you pick up the router for us to assist you on setting it up? Yep. Probably oh, it probably won't be till tomorrow from the post Mhmm. office. Okay. Okay. Sure. So if you run into any issues by tomorrow, you just give us a callback so we can assist you on connecting it.","start_word":3,"end_word":186,"sentiment":"neutral","sentiment_score":0.025105394423007965},{"text":"Perfect.","start_word":187,"end_word":187,"sentiment":"positive","sentiment_score":0.3660638630390167},{"text":"Just on this number. Is that correct? Yeah. That's correct.","start_word":188,"end_word":197,"sentiment":"neutral","sentiment_score":0.1716115176677704},{"text":"Alright. Thank you so much. Okay. You're welcome. Bye. Have a great Thank day. you.","start_word":198,"end_word":212,"sentiment":"positive","sentiment_score":0.4980696737766266},{"text":"Okay. Bye. 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