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You've reached the voice mail of Ultimate Steel Roofing. Please leave a message. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.01573496311903},{"text":"You've reached the voice mail of Ultimate Steel Roofing.","start":1.04,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.012582756682402559},{"text":"Please leave a message.","start":3.1999998,"end":4.16,"sentiment":"neutral","sentiment_score":-0.004779529292136431},{"text":"Thank you.","start":4.16,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.26666446030139923}],"sentiment":"neutral","sentiment_score":0.04019941104343161,"num_words":16,"start":0.79999995,"end":4.8199997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached the voice mail of Ultimate Steel Roofing. Please leave a message. Thank you.\n\nChannel 0: Hey, James. Webster from LR Energy. I spoke to you a week and a half ago in regards to one of the clients in Montreal, and I'm still waiting for them to send the photos. It's just unwanted basically, unwanted delays which is happening. I need you a favor.\n\nI'll send you the address in next five minutes. Would you be able to pop in there and fix whatever needed to be fixed? It'd be a great help. Give me a call when you get a chance. My number is 0420488889.\n\nCheers, mate. Speak soon. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.01573496311903},{"text":"You've reached the voice mail of Ultimate Steel Roofing.","start":1.04,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.012582756682402559},{"text":"Please leave a message.","start":3.1999998,"end":4.16,"sentiment":"neutral","sentiment_score":-0.004779529292136431},{"text":"Thank you.","start":4.16,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.26666446030139923}],"sentiment":"neutral","sentiment_score":0.04019941104343161,"channel":1,"num_words":16,"start":0.79999995,"end":4.8199997},{"sentences":[{"text":"Hey, James.","start":6.16,"end":6.96,"sentiment":"neutral","sentiment_score":0.027619442902505398},{"text":"Webster from LR Energy.","start":7.12,"end":9.12,"sentiment":"neutral","sentiment_score":0.02287627663463354},{"text":"I spoke to you a week and a half ago in regards to one of the clients in Montreal, and I'm still waiting for them to send the photos.","start":9.12,"end":16.485,"sentiment":"neutral","sentiment_score":-0.06841067526617954},{"text":"It's just unwanted basically, unwanted delays which is happening.","start":16.545,"end":22.005,"sentiment":"negative","sentiment_score":-0.5861193206575182},{"text":"I need you a favor.","start":22.145,"end":23.285,"sentiment":"neutral","sentiment_score":-0.32222690284252165}],"sentiment":"neutral","sentiment_score":-0.17802804062257008,"channel":0,"num_words":49,"start":6.16,"end":23.285},{"sentences":[{"text":"I'll send you the address in next five minutes.","start":23.985,"end":27.125,"sentiment":"neutral","sentiment_score":-0.004277265837623013},{"text":"Would you be able to pop in there and fix whatever needed to be fixed?","start":27.43,"end":32.65,"sentiment":"neutral","sentiment_score":-0.07192001814643542},{"text":"It'd be a great help.","start":32.87,"end":34.17,"sentiment":"positive","sentiment_score":0.5800833821296691},{"text":"Give me a call when you get a chance.","start":34.71,"end":36.15,"sentiment":"neutral","sentiment_score":0.17277358803484175},{"text":"My number is 0420488889.","start":36.15,"end":39.29,"sentiment":"neutral","sentiment_score":0.06351839285343885}],"sentiment":"neutral","sentiment_score":0.08552755022953663,"channel":0,"num_words":42,"start":23.985,"end":39.29},{"sentences":[{"text":"Cheers, mate.","start":39.43,"end":39.91,"sentiment":"positive","sentiment_score":0.37812232971191406},{"text":"Speak soon.","start":39.91,"end":40.55,"sentiment":"neutral","sentiment_score":0.17980410158634186},{"text":"Bye.","start":40.55,"end":41.05,"sentiment":"neutral","sentiment_score":0.08578205108642578}],"sentiment":"neutral","sentiment_score":0.24032698273658754,"channel":0,"num_words":5,"start":39.43,"end":41.05}]},"summary":{"result":"success","short":"A representative from honor Steel Roofing calls a customer named James to follow up on a client in Montreal. The representative asks James to send photos of the client's damage and requests that he fix something as soon as possible. The representative provides his phone number and asks James to call back."},"intents":{"segments":[{"text":"Give me a call when you get a chance.","start_word":94,"end_word":102,"intents":[{"intent":"Request call back","confidence_score":0.35214564}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached the voice mail of Ultimate Steel Roofing. Please leave a message. Thank you. Hey, James. Webster from LR Energy. I spoke to you a week and a half ago in regards to one of the clients in Montreal, and I'm still waiting for them to send the photos.","start_word":0,"end_word":50,"sentiment":"neutral","sentiment_score":-0.019496478140354156},{"text":"It's just unwanted basically, unwanted delays which is happening.","start_word":51,"end_word":59,"sentiment":"negative","sentiment_score":-0.5817728042602539},{"text":"I need you a favor. I'll send you the address in next five minutes. Would you be able to pop in there and fix whatever needed to be fixed?","start_word":60,"end_word":88,"sentiment":"neutral","sentiment_score":-0.09407826513051988},{"text":"It'd be a great help.","start_word":89,"end_word":93,"sentiment":"positive","sentiment_score":0.5725890398025513},{"text":"Give me a call when you get a chance. My number is 0420488889.","start_word":94,"end_word":106,"sentiment":"neutral","sentiment_score":0.13709181547164917},{"text":"Cheers, mate.","start_word":107,"end_word":108,"sentiment":"positive","sentiment_score":0.37812232971191406},{"text":"Speak soon. Bye.","start_word":109,"end_word":111,"sentiment":"neutral","sentiment_score":0.15215417742729187}],"average":{"sentiment":"neutral","sentiment_score":-0.006743274120070179}}}}