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Good morning.\n\nChannel 1: Good morning.\n\nChannel 0: Yotep, it's, Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. Good. How are you?\n\nChannel 0: I'm doing wonderful. Thank you for asking. Joseph, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the\n\nChannel 1: We're we're okay, though.\n\nChannel 0: it's all\n\nChannel 1: Thank\n\nChannel 0: good.\n\nChannel 1: you, mate. Yeah. No worries. Take care.\n\nChannel 0: Alright.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.76,"sentiment":"neutral","sentiment_score":0.20521754026412964},{"text":"Good morning.","start":3.76,"end":4.5,"sentiment":"positive","sentiment_score":0.3826335668563843}],"sentiment":"neutral","sentiment_score":0.32349489132563275,"channel":0,"num_words":3,"start":3.4399998,"end":4.5},{"sentences":[{"text":"Good morning.","start":5.12,"end":5.7799997,"sentiment":"positive","sentiment_score":0.39923347532749176}],"sentiment":"positive","sentiment_score":0.39923347532749176,"channel":1,"num_words":2,"start":5.12,"end":5.7799997},{"sentences":[{"text":"Yotep, it's, Ronald from Cloud Solution IT.","start":5.68,"end":9.46,"sentiment":"neutral","sentiment_score":0.24487072229385376},{"text":"How are you doing today?","start":10.16,"end":11.38,"sentiment":"neutral","sentiment_score":0.27482097744941714}],"sentiment":"neutral","sentiment_score":0.2573499952753385,"channel":0,"num_words":12,"start":5.68,"end":11.38},{"sentences":[{"text":"Yeah.","start":12.16,"end":12.48,"sentiment":"neutral","sentiment_score":0.23063331842422485},{"text":"Good.","start":12.48,"end":12.719999,"sentiment":"positive","sentiment_score":0.4132260978221894},{"text":"How are you?","start":12.719999,"end":13.215,"sentiment":"neutral","sentiment_score":0.2917674978574117}],"sentiment":"neutral","sentiment_score":0.30383238196372986,"channel":1,"num_words":5,"start":12.16,"end":13.215},{"sentences":[{"text":"I'm doing wonderful.","start":13.759999,"end":15.059999,"sentiment":"positive","sentiment_score":0.752675453821818},{"text":"Thank you for asking.","start":15.225,"end":16.125,"sentiment":"positive","sentiment_score":0.656827449798584},{"text":"Joseph, I hope you still remember the company because the last time that we touched base with you, it was October of last year.","start":16.905,"end":23.485,"sentiment":"neutral","sentiment_score":0.0469180999789387},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":23.945,"end":34.239998,"sentiment":"neutral","sentiment_score":0.05661345093890473},{"text":"Name of the","start":35.18,"end":35.82,"sentiment":"neutral","sentiment_score":0.005532785008351008}],"sentiment":"neutral","sentiment_score":0.12387757525458688,"channel":0,"num_words":61,"start":13.759999,"end":35.82},{"sentences":[{"text":"We're we're okay, though.","start":36.43,"end":37.47,"sentiment":"neutral","sentiment_score":0.06694549275562167}],"sentiment":"neutral","sentiment_score":0.06694549275562167,"channel":1,"num_words":4,"start":36.43,"end":37.47},{"sentences":[{"text":"it's all","start":37.26,"end":37.579998,"sentiment":"neutral","sentiment_score":0.11902051419019699}],"sentiment":"neutral","sentiment_score":0.11902051419019699,"channel":0,"num_words":2,"start":37.26,"end":37.579998},{"sentences":[{"text":"Thank","start":37.47,"end":37.71,"sentiment":"positive","sentiment_score":0.5142360925674438}],"sentiment":"positive","sentiment_score":0.5142360925674438,"channel":1,"num_words":1,"start":37.47,"end":37.71},{"sentences":[{"text":"good.","start":37.579998,"end":38.079998,"sentiment":"positive","sentiment_score":0.5880889892578125}],"sentiment":"positive","sentiment_score":0.5880889892578125,"channel":0,"num_words":1,"start":37.579998,"end":38.079998},{"sentences":[{"text":"you, mate.","start":37.71,"end":38.27,"sentiment":"positive","sentiment_score":0.4616275429725647},{"text":"Yeah.","start":38.27,"end":38.59,"sentiment":"neutral","sentiment_score":0.15575116872787476},{"text":"No worries.","start":38.59,"end":39.248936,"sentiment":"neutral","sentiment_score":0.16693326085805893},{"text":"Take care.","start":39.408936,"end":40.228935,"sentiment":"neutral","sentiment_score":0.18760664761066437}],"sentiment":"neutral","sentiment_score":0.25544086737292154,"channel":1,"num_words":7,"start":37.71,"end":40.228935},{"sentences":[{"text":"Alright.","start":41.019997,"end":41.519997,"sentiment":"neutral","sentiment_score":0.08537542819976807}],"sentiment":"neutral","sentiment_score":0.08537542819976807,"channel":0,"num_words":1,"start":41.019997,"end":41.519997}]},"summary":{"result":"success","short":"The customer, Ronald, greets the agent, Yotep, and introduces himself as Joseph from Cloud Solution IT. He reminds Yotep that they had previously spoken on October 2018 and that they were trying to introduce their services together. Yotep thanks him and the call ends."},"intents":{"segments":[{"text":"Joseph, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start_word":29,"end_word":79,"intents":[{"intent":"Introduce company and services","confidence_score":0.277525}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20521754026412964},{"text":"Good morning. Good morning.","start_word":1,"end_word":4,"sentiment":"positive","sentiment_score":0.3780291676521301},{"text":"Yotep, it's, Ronald from Cloud Solution IT. How are you doing today? 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