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For New South Wales and ACT underwriting, press 2. For Queensland underwriting, press 3. For Western Australia underwriting, press Welcome to TEL. Please note that all our calls are monitored or recorded for training, quality assurance, and verification purposes. Welcome to Towel Underwriting. This is Lee. Hi. Hey. Good. How are you? Yep. I I know what you mean. Yep. Yep. Yeah. How long sorry. Did you say six month duration? Three. Okay. Okay. So if we're looking at Annabelle steroids last year, so greater than one year, looks like it's oh, yep. Yep. Yeah. It's standard. Yeah. That's, yeah, 2022. Yeah. So definitely standard. The gynecomastia, pretty sure we don't rate for that, but let me have a look. Yeah. Years since diagnosed great greater than one year standard as well, and the cause is known. So, yeah, standard for everything. Yes. That's right. Yeah. Onshore rigger under 10 meters, wasn't it? Let me have a look. Okay. So we've got mining above ground heights over 10 meters. 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retail underwriting in Victoria and Tasmania, press 1. For New South Wales and ACT underwriting, press 2. For Queensland underwriting, press 3. For Western Australia underwriting, press Welcome to TEL. Please note that all our calls are monitored or recorded for training, quality assurance, and verification purposes.\n\nWelcome to Towel Underwriting. This is Lee. Hi. Hey. Good.\n\nHow are you? Yep. I I know what you mean. Yep. Yep.\n\nYeah. How long sorry. Did you say six month duration? Three. Okay.\n\nOkay. So if we're looking at Annabelle steroids last year, so greater than one year, looks like it's oh, yep. Yep. Yeah. It's standard.\n\nYeah. That's, yeah, 2022. Yeah. So definitely standard. The gynecomastia, pretty sure we don't rate for that, but let me have a look.\n\nYeah. Years since diagnosed great greater than one year standard as well, and the cause is known. So, yeah, standard for everything. Yes. That's right.\n\nYeah. Onshore rigger under 10 meters, wasn't it? Let me have a look. Okay. So we've got mining above ground heights over 10 meters.\n\nHeights up to 10 meters. Yep. Bang on. Yep. B three.\n\nYou're right. There you go. No worries. Have a good day. Bye.","paragraphs":[{"sentences":[{"text":"For retail underwriting in Victoria and Tasmania, press 1.","start":0.64,"end":4.5,"sentiment":"neutral","sentiment_score":0.0031259176450678045},{"text":"For New South Wales and ACT underwriting, press 2.","start":4.56,"end":8.18,"sentiment":"neutral","sentiment_score":0.005170325127740701},{"text":"For Queensland underwriting, press 3.","start":8.32,"end":10.74,"sentiment":"neutral","sentiment_score":0.00426051914691925},{"text":"For Western Australia underwriting, press Welcome to TEL.","start":10.88,"end":15.219999,"sentiment":"neutral","sentiment_score":0.010768939915578812},{"text":"Please note that all our calls are monitored or recorded for training, quality assurance, and verification purposes.","start":15.794999,"end":21.735,"sentiment":"neutral","sentiment_score":-0.004345349611385781}],"sentiment":"neutral","sentiment_score":0.0022551949296030216,"num_words":48,"start":0.64,"end":21.735},{"sentences":[{"text":"Welcome to Towel Underwriting.","start":35.16,"end":36.52,"sentiment":"neutral","sentiment_score":0.047669509425759315},{"text":"This is Lee.","start":36.52,"end":37.420002,"sentiment":"neutral","sentiment_score":0.05758740877111753},{"text":"Hi.","start":38.52,"end":39.02,"sentiment":"neutral","sentiment_score":0.1210508942604065},{"text":"Hey.","start":41.88,"end":42.2,"sentiment":"neutral","sentiment_score":0.16192272305488586},{"text":"Good.","start":42.2,"end":42.52,"sentiment":"neutral","sentiment_score":0.2416609525680542}],"sentiment":"neutral","sentiment_score":0.08880748338997364,"num_words":10,"start":35.16,"end":42.52},{"sentences":[{"text":"How are you?","start":42.52,"end":43.34,"sentiment":"neutral","sentiment_score":0.1773680845896403},{"text":"Yep.","start":77.315,"end":77.815,"sentiment":"neutral","sentiment_score":-0.03052518330514431},{"text":"I I know what you 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duration?","start":87.53,"end":89.23,"sentiment":"neutral","sentiment_score":-0.02266088097045819},{"text":"Three.","start":91.29,"end":91.79,"sentiment":"neutral","sentiment_score":-0.001401625107973814},{"text":"Okay.","start":91.85,"end":92.35,"sentiment":"neutral","sentiment_score":0.007115982938557863}],"sentiment":"neutral","sentiment_score":-0.015474412435044846,"num_words":12,"start":86.25,"end":92.35},{"sentences":[{"text":"Okay.","start":106.744995,"end":107.145,"sentiment":"neutral","sentiment_score":0.004420837387442589},{"text":"So if we're looking at Annabelle steroids last year, so greater than one year, looks like it's oh, yep.","start":107.145,"end":114.51,"sentiment":"neutral","sentiment_score":-0.0063888500444591045},{"text":"Yep.","start":114.51,"end":114.83,"sentiment":"neutral","sentiment_score":0.020393379032611847},{"text":"Yeah.","start":114.83,"end":115.229996,"sentiment":"neutral","sentiment_score":0.027921225875616074},{"text":"It's standard.","start":115.229996,"end":116.049995,"sentiment":"neutral","sentiment_score":0.015882405918091536}],"sentiment":"neutral","sentiment_score":-0.0015369956963695586,"num_words":24,"start":106.744995,"end":116.049995},{"sentences":[{"text":"Yeah.","start":116.99,"end":117.47,"sentiment":"neutral","sentiment_score":0.011863731779158115},{"text":"That's, yeah, 2022.","start":117.47,"end":119.229996,"sentiment":"neutral","sentiment_score":0.0030804554310937724},{"text":"Yeah.","start":119.229996,"end":119.47,"sentiment":"neutral","sentiment_score":0.02921384572982788},{"text":"So definitely standard.","start":119.47,"end":120.77,"sentiment":"neutral","sentiment_score":0.029362890248497326},{"text":"The gynecomastia, pretty sure we don't rate for that, but let me have a look.","start":121.47,"end":126.825005,"sentiment":"neutral","sentiment_score":-0.04291600659489632}],"sentiment":"neutral","sentiment_score":-0.021970977581551542,"num_words":23,"start":116.99,"end":126.825005},{"sentences":[{"text":"Yeah.","start":141.34,"end":141.73999,"sentiment":"neutral","sentiment_score":-0.006547851487994194},{"text":"Years since diagnosed great greater than one year standard as well, and the cause is known.","start":141.73999,"end":148.06,"sentiment":"neutral","sentiment_score":-0.033567800652235746},{"text":"So, yeah, standard for everything.","start":148.06,"end":149.59999,"sentiment":"neutral","sentiment_score":0.03306906260550022},{"text":"Yes.","start":153.00499,"end":153.245,"sentiment":"neutral","sentiment_score":0.04129811003804207},{"text":"That's right.","start":153.245,"end":153.805,"sentiment":"neutral","sentiment_score":0.049625214189291}],"sentiment":"neutral","sentiment_score":-0.009509552419185639,"num_words":25,"start":141.34,"end":153.805},{"sentences":[{"text":"Yeah.","start":153.805,"end":154.305,"sentiment":"neutral","sentiment_score":0.023495202884078022},{"text":"Onshore rigger under 10 meters, wasn't it?","start":154.44499,"end":156.94499,"sentiment":"neutral","sentiment_score":0.010494521020778589},{"text":"Let me have a look.","start":157.245,"end":158.86499,"sentiment":"neutral","sentiment_score":0.012714535929262638},{"text":"Okay.","start":168.63,"end":168.87001,"sentiment":"neutral","sentiment_score":0.005355984438210726},{"text":"So we've got mining above ground heights over 10 meters.","start":168.87001,"end":172.89,"sentiment":"neutral","sentiment_score":0.0022952496394282205}],"sentiment":"neutral","sentiment_score":0.00786825043784726,"num_words":24,"start":153.805,"end":172.89},{"sentences":[{"text":"Heights up to 10 meters.","start":177.59001,"end":178.71,"sentiment":"neutral","sentiment_score":0.009203105047345162},{"text":"Yep.","start":178.71,"end":178.95001,"sentiment":"neutral","sentiment_score":0.02621742896735668},{"text":"Bang on.","start":178.95001,"end":179.35,"sentiment":"neutral","sentiment_score":0.03398735448718071},{"text":"Yep.","start":179.35,"end":179.67001,"sentiment":"neutral","sentiment_score":0.03601343184709549},{"text":"B three.","start":179.67001,"end":180.47,"sentiment":"neutral","sentiment_score":0.04545463249087334}],"sentiment":"neutral","sentiment_score":0.024284578182480553,"num_words":11,"start":177.59001,"end":180.47},{"sentences":[{"text":"You're right.","start":180.47,"end":181.29001,"sentiment":"neutral","sentiment_score":0.14821825176477432},{"text":"There you go.","start":185.065,"end":185.725,"sentiment":"neutral","sentiment_score":0.15348155548175177},{"text":"No worries.","start":189.38501,"end":190.02501,"sentiment":"neutral","sentiment_score":0.29129235446453094},{"text":"Have a good day.","start":190.02501,"end":190.985,"sentiment":"positive","sentiment_score":0.3596848398447037},{"text":"Bye.","start":190.985,"end":191.485,"sentiment":"neutral","sentiment_score":0.2017384022474289}],"sentiment":"neutral","sentiment_score":0.24832863671084246,"num_words":12,"start":180.47,"end":191.485}]}}]}],"paragraphs":{"transcript":"\nChannel 1: For retail underwriting in Victoria and Tasmania, press 1. For New South Wales and ACT underwriting, press 2. For Queensland underwriting, press 3. For Western Australia underwriting, press Welcome to TEL. Please note that all our calls are monitored\n\nChannel 0: Sorry.\n\nChannel 1: or recorded\n\nChannel 0: Code.\n\nChannel 1: for training, quality assurance, and verification purposes. Welcome to Towel Underwriting. This is Lee.\n\nChannel 0: Hi, Lee.\n\nChannel 1: Hi.\n\nChannel 0: It's Larissa from Oaktree Financial. How are you going?\n\nChannel 1: Hey. Good. How are you?\n\nChannel 0: Yeah. Good. Thank you, darling. I have a quick question. I have a 31 year old onshore rigger under 10 meters.\n\nHe did anabolic steroids for three months back in, like, ceasing in March 2022. So we're basically four years since use. No complications apart from gynecomastacia. I pronounced it wrong, but, hopefully,\n\nChannel 1: Yep.\n\nChannel 0: you understand what\n\nChannel 1: I\n\nChannel 0: I'm\n\nChannel 1: I\n\nChannel 0: saying.\n\nChannel 1: know what you mean. Yep. Yep.\n\nChannel 0: Fantastic. Life and TPD only. Is it possible?\n\nChannel 1: Yeah. How long sorry. Did you say six month duration?\n\nChannel 0: Three.\n\nChannel 1: Three. Okay. Okay. So if we're looking at Annabelle steroids last year, so greater than one year, looks like it's oh, yep. Yep.\n\nYeah. It's standard. Yeah. That's, yeah, 2022. Yeah.\n\nSo definitely standard. The gynecomastia, pretty sure we don't rate for that, but let me have a look. Yeah. Years since diagnosed great greater than one year standard as well, and the cause is known. So, yeah, standard for everything.\n\nChannel 0: Cool. And you guys will offer life and TPD for occupation?\n\nChannel 1: Yes. That's right. Yeah. Onshore rigger under 10 meters, wasn't it? Let\n\nChannel 0: Yes.\n\nChannel 1: me have\n\nChannel 0: Yeah.\n\nChannel 1: a look.\n\nChannel 0: Three. Question\n\nChannel 1: Okay. So we've got mining above ground heights over\n\nChannel 0: mark.\n\nChannel 1: 10 meters. Heights up to 10 meters. Yep. Bang on. Yep.\n\nB three. You're right.\n\nChannel 0: Fantastic. Look at me go. I still know a thing or two.\n\nChannel 1: There you go.\n\nChannel 0: Thank you so much. I appreciate your assistance.\n\nChannel 1: No worries. Have a good day. Bye.\n\nChannel 0: You too. Bye.","paragraphs":[{"sentences":[{"text":"For retail underwriting in Victoria and Tasmania, press 1.","start":0.64,"end":4.5,"sentiment":"neutral","sentiment_score":0.0031259176450678045},{"text":"For New South Wales and ACT underwriting, press 2.","start":4.56,"end":8.18,"sentiment":"neutral","sentiment_score":0.005170325127740701},{"text":"For Queensland underwriting, press 3.","start":8.32,"end":10.74,"sentiment":"neutral","sentiment_score":0.00426051914691925},{"text":"For Western Australia underwriting, press Welcome to TEL.","start":10.88,"end":15.219999,"sentiment":"neutral","sentiment_score":0.010768939915578812},{"text":"Please note that all our calls are 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assurance, and verification purposes.","start":18.595,"end":21.735,"sentiment":"neutral","sentiment_score":0.003488723920392139},{"text":"Welcome to Towel Underwriting.","start":35.16,"end":36.52,"sentiment":"neutral","sentiment_score":0.047669509425759315},{"text":"This is Lee.","start":36.52,"end":37.420002,"sentiment":"neutral","sentiment_score":0.05758740877111753}],"sentiment":"neutral","sentiment_score":0.02770438081850963,"channel":1,"num_words":14,"start":18.595,"end":37.420002},{"sentences":[{"text":"Hi, Lee.","start":38.285,"end":38.945,"sentiment":"neutral","sentiment_score":0.07806704193353653}],"sentiment":"neutral","sentiment_score":0.07806704193353653,"channel":0,"num_words":2,"start":38.285,"end":38.945},{"sentences":[{"text":"Hi.","start":38.52,"end":39.02,"sentiment":"neutral","sentiment_score":0.1210508942604065}],"sentiment":"neutral","sentiment_score":0.1210508942604065,"channel":1,"num_words":1,"start":38.52,"end":39.02},{"sentences":[{"text":"It's Larissa from Oaktree Financial.","start":39.324997,"end":41.085,"sentiment":"neutral","sentiment_score":0.15100032687187195},{"text":"How are you going?","start":41.085,"end":41.905,"sentiment":"neutral","sentiment_score":0.17586541548371315}],"sentiment":"neutral","sentiment_score":0.1620514773660236,"channel":0,"num_words":9,"start":39.324997,"end":41.905},{"sentences":[{"text":"Hey.","start":41.88,"end":42.2,"sentiment":"neutral","sentiment_score":0.16192272305488586},{"text":"Good.","start":42.2,"end":42.52,"sentiment":"neutral","sentiment_score":0.2416609525680542},{"text":"How are 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steroids for three months back in, like, ceasing in March 2022.","start":53.29,"end":63.629997,"sentiment":"neutral","sentiment_score":0.00021873772077794586},{"text":"So we're basically four years since use.","start":64.01,"end":67.08501,"sentiment":"neutral","sentiment_score":-0.013826532422431878},{"text":"No complications apart from gynecomastacia.","start":68.825005,"end":71.485,"sentiment":"neutral","sentiment_score":-0.042836327105760574},{"text":"I pronounced it wrong, but, hopefully,","start":74.345,"end":77.545006,"sentiment":"neutral","sentiment_score":-0.06813219375908375}],"sentiment":"neutral","sentiment_score":-0.022396818654669914,"channel":0,"num_words":32,"start":53.29,"end":77.545006},{"sentences":[{"text":"Yep.","start":77.315,"end":77.815,"sentiment":"neutral","sentiment_score":-0.03052518330514431}],"sentiment":"neutral","sentiment_score":-0.03052518330514431,"channel":1,"num_words":1,"start":77.315,"end":77.815},{"sentences":[{"text":"you understand 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what you mean.","start":78.675,"end":79.395004,"sentiment":"neutral","sentiment_score":-0.05351221188902855},{"text":"Yep.","start":79.395004,"end":79.875,"sentiment":"neutral","sentiment_score":0.02108975499868393},{"text":"Yep.","start":79.875,"end":80.375,"sentiment":"neutral","sentiment_score":0.09274019300937653}],"sentiment":"neutral","sentiment_score":-0.016703149924675625,"channel":1,"num_words":6,"start":78.675,"end":80.375},{"sentences":[{"text":"Fantastic.","start":80.100006,"end":80.600006,"sentiment":"positive","sentiment_score":0.3932794332504273},{"text":"Life and TPD only.","start":82.66,"end":83.880005,"sentiment":"positive","sentiment_score":0.3539371117949486},{"text":"Is it 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yep.","start":107.145,"end":114.51,"sentiment":"neutral","sentiment_score":-0.0063888500444591045},{"text":"Yep.","start":114.51,"end":114.83,"sentiment":"neutral","sentiment_score":0.020393379032611847}],"sentiment":"neutral","sentiment_score":-0.003950416373655848,"channel":1,"num_words":23,"start":91.29,"end":114.83},{"sentences":[{"text":"Yeah.","start":114.83,"end":115.229996,"sentiment":"neutral","sentiment_score":0.027921225875616074},{"text":"It's standard.","start":115.229996,"end":116.049995,"sentiment":"neutral","sentiment_score":0.015882405918091536},{"text":"Yeah.","start":116.99,"end":117.47,"sentiment":"neutral","sentiment_score":0.011863731779158115},{"text":"That's, yeah, 2022.","start":117.47,"end":119.229996,"sentiment":"neutral","sentiment_score":0.0030804554310937724},{"text":"Yeah.","start":119.229996,"end":119.47,"sentiment":"neutral","sentiment_score":0.02921384572982788}],"sentiment":"neutral","sentiment_score":0.013750622689258307,"channel":1,"num_words":8,"start":114.83,"end":119.47},{"sentences":[{"text":"So definitely standard.","start":119.47,"end":120.77,"sentiment":"neutral","sentiment_score":0.029362890248497326},{"text":"The gynecomastia, pretty sure we don't rate for that, but let me have a look.","start":121.47,"end":126.825005,"sentiment":"neutral","sentiment_score":-0.04291600659489632},{"text":"Yeah.","start":141.34,"end":141.73999,"sentiment":"neutral","sentiment_score":-0.006547851487994194},{"text":"Years since diagnosed great greater than one year standard as well, and the cause is known.","start":141.73999,"end":148.06,"sentiment":"neutral","sentiment_score":-0.033567800652235746},{"text":"So, yeah, standard for 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10 meters, wasn't it?","start":154.44499,"end":156.94499,"sentiment":"neutral","sentiment_score":0.010494521020778589},{"text":"Let","start":157.245,"end":157.485,"sentiment":"neutral","sentiment_score":0.014144235290586948}],"sentiment":"neutral","sentiment_score":0.020970801978061598,"channel":1,"num_words":12,"start":153.00499,"end":157.485},{"sentences":[{"text":"Yes.","start":157.44,"end":157.76,"sentiment":"neutral","sentiment_score":0.01795639470219612}],"sentiment":"neutral","sentiment_score":0.01795639470219612,"channel":0,"num_words":1,"start":157.44,"end":157.76},{"sentences":[{"text":"me have","start":157.485,"end":157.885,"sentiment":"neutral","sentiment_score":0.011044921819120646}],"sentiment":"neutral","sentiment_score":0.011044921819120646,"channel":1,"num_words":2,"start":157.485,"end":157.885},{"sentences":[{"text":"Yeah.","start":157.76,"end":158.26,"sentiment":"neutral","sentiment_score":0.016747677698731422}],"sentiment":"neutral","sentiment_score":0.016747677698731422,"channel":0,"num_words":1,"start":157.76,"end":158.26},{"sentences":[{"text":"a look.","start":157.885,"end":158.86499,"sentiment":"neutral","sentiment_score":0.013669300358742476}],"sentiment":"neutral","sentiment_score":0.013669300358742476,"channel":1,"num_words":2,"start":157.885,"end":158.86499},{"sentences":[{"text":"Three.","start":160.95999,"end":161.45999,"sentiment":"neutral","sentiment_score":0.00801486149430275},{"text":"Question","start":165.615,"end":166.115,"sentiment":"neutral","sentiment_score":0.006414903327822685}],"sentiment":"neutral","sentiment_score":0.0072148824110627174,"channel":0,"num_words":2,"start":160.95999,"end":166.115},{"sentences":[{"text":"Okay.","start":168.63,"end":168.87001,"sentiment":"neutral","sentiment_score":0.005355984438210726},{"text":"So we've got mining above ground heights over","start":168.87001,"end":172.07,"sentiment":"neutral","sentiment_score":0.0011518511273607146}],"sentiment":"neutral","sentiment_score":0.0016189770507884936,"channel":1,"num_words":9,"start":168.63,"end":172.07},{"sentences":[{"text":"mark.","start":172.015,"end":172.515,"sentiment":"neutral","sentiment_score":0.0002586282789707184}],"sentiment":"neutral","sentiment_score":0.0002586282789707184,"channel":0,"num_words":1,"start":172.015,"end":172.515},{"sentences":[{"text":"10 meters.","start":172.07,"end":172.89,"sentiment":"neutral","sentiment_score":0.006868843687698245},{"text":"Heights up to 10 meters.","start":177.59001,"end":178.71,"sentiment":"neutral","sentiment_score":0.009203105047345162},{"text":"Yep.","start":178.71,"end":178.95001,"sentiment":"neutral","sentiment_score":0.02621742896735668},{"text":"Bang on.","start":178.95001,"end":179.35,"sentiment":"neutral","sentiment_score":0.03398735448718071},{"text":"Yep.","start":179.35,"end":179.67001,"sentiment":"neutral","sentiment_score":0.03601343184709549}],"sentiment":"neutral","sentiment_score":0.017268980218266897,"channel":1,"num_words":11,"start":172.07,"end":179.67001},{"sentences":[{"text":"B three.","start":179.67001,"end":180.47,"sentiment":"neutral","sentiment_score":0.04545463249087334},{"text":"You're right.","start":180.47,"end":181.29001,"sentiment":"neutral","sentiment_score":0.14821825176477432}],"sentiment":"neutral","sentiment_score":0.09683644212782383,"channel":1,"num_words":4,"start":179.67001,"end":181.29001},{"sentences":[{"text":"Fantastic.","start":182.07094,"end":182.57094,"sentiment":"neutral","sentiment_score":0.3202323913574219},{"text":"Look at me go.","start":182.63094,"end":183.15094,"sentiment":"neutral","sentiment_score":0.19096877425909042},{"text":"I still know a thing or two.","start":183.15094,"end":184.57094,"sentiment":"neutral","sentiment_score":0.095498545893601}],"sentiment":"neutral","sentiment_score":0.14604977580408254,"channel":0,"num_words":12,"start":182.07094,"end":184.57094},{"sentences":[{"text":"There you go.","start":185.065,"end":185.725,"sentiment":"neutral","sentiment_score":0.15348155548175177}],"sentiment":"neutral","sentiment_score":0.15348155548175177,"channel":1,"num_words":3,"start":185.065,"end":185.725},{"sentences":[{"text":"Thank you so much.","start":187.19093,"end":188.07094,"sentiment":"positive","sentiment_score":0.4807637631893158},{"text":"I appreciate your assistance.","start":188.07094,"end":189.13094,"sentiment":"positive","sentiment_score":0.4721282422542572}],"sentiment":"positive","sentiment_score":0.4764460027217865,"channel":0,"num_words":8,"start":187.19093,"end":189.13094},{"sentences":[{"text":"No worries.","start":189.38501,"end":190.02501,"sentiment":"neutral","sentiment_score":0.29129235446453094},{"text":"Have a good day.","start":190.02501,"end":190.985,"sentiment":"positive","sentiment_score":0.3596848398447037},{"text":"Bye.","start":190.985,"end":191.485,"sentiment":"neutral","sentiment_score":0.2017384022474289}],"sentiment":"neutral","sentiment_score":0.3175803529364722,"channel":1,"num_words":7,"start":189.38501,"end":191.485},{"sentences":[{"text":"You too.","start":191.11093,"end":191.83093,"sentiment":"neutral","sentiment_score":0.1652413085103035},{"text":"Bye.","start":191.83093,"end":192.33093,"sentiment":"neutral","sentiment_score":0.08248502761125565}],"sentiment":"neutral","sentiment_score":0.13765588154395422,"channel":0,"num_words":3,"start":191.11093,"end":192.33093}]},"summary":{"result":"success","short":"The caller, identified as Larissa from Oaktree Financial, asks the representative at TEL about their underwriting services. The representative confirms that they only offer underwriting for retail and that the call is being recorded for training and verification purposes. Larissa then asks about a 31-year-old onshore rigger's use of steroids and is informed that it is standard for a year. The representative also confirms that the caller will receive information about their occupation and life and TPD."},"intents":{"segments":[{"text":"For retail underwriting in Victoria and Tasmania, press 1. For New South Wales and ACT underwriting, press 2. For Queensland underwriting, press 3. For Western Australia underwriting, press Welcome to TEL. Please note that all our calls are monitored Sorry. or recorded Code. for training, quality assurance, and verification purposes. Welcome to Towel Underwriting. This is Lee. Hi, Lee.","start_word":1,"end_word":59,"intents":[{"intent":"Verify underwriting application","confidence_score":0.000010921091}]}]},"sentiments":{"segments":[{"text":"For retail underwriting in Victoria and Tasmania, press 1. For New South Wales and ACT underwriting, press 2. For Queensland underwriting, press 3. For Western Australia underwriting, press Welcome to TEL. Please note that all our calls are monitored Sorry. or recorded Code. for training, quality assurance, and verification purposes. Welcome to Towel Underwriting. This is Lee. Hi, Lee. Hi. It's Larissa from Oaktree Financial. How are you going? Hey. Good. How are you? Yeah. Good.","start_word":0,"end_word":75,"sentiment":"neutral","sentiment_score":0.05540695041418075},{"text":"Thank you, darling.","start_word":76,"end_word":78,"sentiment":"positive","sentiment_score":0.4557363986968994},{"text":"I have a quick question. I have a 31 year old onshore rigger under 10 meters. He did anabolic steroids for three months back in, like, ceasing in March 2022. So we're basically four years since use. No complications apart from gynecomastacia. I pronounced it wrong, but, hopefully, Yep. you understand what I I'm I saying. know what you mean. Yep. Yep.","start_word":79,"end_word":140,"sentiment":"neutral","sentiment_score":-0.013933678157627584},{"text":"Fantastic. Life and TPD only.","start_word":141,"end_word":145,"sentiment":"positive","sentiment_score":0.35631439089775085},{"text":"Is it possible? Yeah. How long sorry. Did you say six month duration? Three. Three. Okay. Okay. So if we're looking at Annabelle steroids last year, so greater than one year, looks like it's oh, yep. Yep. Yeah. It's standard. Yeah. That's, yeah, 2022. Yeah. So definitely standard. The gynecomastia, pretty sure we don't rate for that, but let me have a look. Yeah. Years since diagnosed great greater than one year standard as well, and the cause is known. So, yeah, standard for everything. Cool. And you guys will offer life and TPD for occupation? Yes. That's right. Yeah. Onshore rigger under 10 meters, wasn't it? Let Yes. me have Yeah. a look. Three. Question Okay. So we've got mining above ground heights over mark. 10 meters. Heights up to 10 meters. Yep. Bang on. Yep. B three. You're right. Fantastic. Look at me go. I still know a thing or two. There you go.","start_word":146,"end_word":301,"sentiment":"neutral","sentiment_score":0.019670812413096428},{"text":"Thank you so much. I appreciate your assistance.","start_word":302,"end_word":309,"sentiment":"positive","sentiment_score":0.4760775566101074},{"text":"No worries.","start_word":310,"end_word":311,"sentiment":"neutral","sentiment_score":0.2955209016799927},{"text":"Have a good day.","start_word":312,"end_word":315,"sentiment":"positive","sentiment_score":0.3658357560634613},{"text":"Bye. You too. Bye.","start_word":316,"end_word":319,"sentiment":"neutral","sentiment_score":0.15860708057880402}],"average":{"sentiment":"neutral","sentiment_score":0.04812321066856384}}}}