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Did you follow the the sample download Excel file? Okay. So everything was at right. Okay. That's strange because I thought it would yeah. Because it's probably okay. Yep. Because from memory, like, there was only, like, maybe first name, last name, or or phone number. Right? Was the main three fields correct. So what you would do is you would create a member group first manually, and then you would import the CSV file into that member group so they exist as contact. And and it doesn't create them as actually individual. Okay. Yeah. Of course. Right. Yeah. Yep. Yep. We can select everyone's. Yeah. Yeah. Like, ideally, it should have you should have a list of first name, last name, mobile phone numbers. And then when you add those contacts to a group, they should appear as individual contacts with mobile phone numbers, first name, last name. Unless there's white spaces in your okay. You might need to make oh, hang on. Yep. Okay. Maybe maybe I'm misinterpreting it a bit. So you want the ability to it's working. Okay. It's working as a main thing. But you want the ability to add members sorry, contacts to individual groups. You might have to manually create different groups and re add them as a contact. Yes. Yep. As an individual singular contact. I don't know if that works. Yeah. No. I'm not sure if that logically works because each contact is its own person. Correct? Yeah. But yep. Yep. But I get I get that part. Yes. Yeah. Can I just give you a callback in, like, five minutes? I just gotta go through McDonald's drive through. I'll give you a callback. Alright. Thanks. K. Thank you. 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Laura. How are you? Good. Thank you. So this importing of contacts, it does not add the actual members or, I mean, the the actual contacts until the the members group.\n\nDid you follow the the sample download Excel file? Okay. So everything was at right. Okay. That's strange because I thought it would yeah.\n\nBecause it's probably okay. Yep. Because from memory, like, there was only, like, maybe first name, last name, or or phone number. Right? Was the main three fields correct.\n\nSo what you would do is you would create a member group first manually, and then you would import the CSV file into that member group so they exist as contact. And and it doesn't create them as actually individual. Okay. Yeah. Of course.\n\nRight. Yeah. Yep. Yep. We can select everyone's.\n\nYeah. Yeah. Like, ideally, it should have you should have a list of first name, last name, mobile phone numbers. And then when you add those contacts to a group, they should appear as individual contacts with mobile phone numbers, first name, last name. Unless there's white spaces in your okay.\n\nYou might need to make oh, hang on. Yep. Okay. Maybe maybe I'm misinterpreting it a bit. So you want the ability to it's working.\n\nOkay. It's working as a main thing. But you want the ability to add members sorry, contacts to individual groups. You might have to manually create different groups and re add them as a contact. Yes.\n\nYep. As an individual singular contact. I don't know if that works. Yeah. No.\n\nI'm not sure if that logically works because each contact is its own person. Correct? Yeah. But yep. Yep.\n\nBut I get I get that part. Yes. Yeah. Can I just give you a callback in, like, five minutes? I just gotta go through McDonald's drive through.\n\nI'll give you a callback. Alright. Thanks. K. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hey, Laura.","start":12.695001,"end":13.415,"sentiment":"neutral","sentiment_score":0.24375173449516296},{"text":"How are you?","start":13.415,"end":14.155001,"sentiment":"neutral","sentiment_score":0.28220800558725995},{"text":"Good.","start":16.055,"end":16.375,"sentiment":"positive","sentiment_score":0.5461492538452148},{"text":"Thank you.","start":16.375,"end":17.115,"sentiment":"positive","sentiment_score":0.5755171179771423},{"text":"So this importing of contacts, it does not add the actual members or, I mean, the the actual contacts until the the members group.","start":17.975,"end":25.994999,"sentiment":"neutral","sentiment_score":-0.03731335901344816}],"sentiment":"neutral","sentiment_score":0.06674344872590154,"num_words":32,"start":12.695001,"end":25.994999},{"sentences":[{"text":"Did you follow the the sample download Excel 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Please note that calls are recorded for quality assurance purposes. Hey, Sean. I'm good. How are you? Good. Mhmm. No. No. So yes. So it does create the group, and it creates the member within that group, but it doesn't create that member as a contact. So there's no way yeah. So did I. So I can send you screenshots so you can see the group and you can see the member that was in my sample that I uploaded, but that member does not exist as a contact. Yeah. Yes. Yeah. Yes. Okay. Yeah. Mhmm. But they don't exist as contacts. Yeah. Yeah. So but we want them to. So, like, they might create a group, like, you know, I don't know, whatever. But if they want if they don't because I can see when you create when you send a message, you can send a contact and then obviously you can pick your contacts. But if you send to a group, like someone might be part of a group, but we also yeah. Yep. So Well, it's no. So it it is creating that so the what I upload works. It just doesn't create it as a contact, as an individual contact. I can only see that contact as a member of a group. And we don't always want it to be a yeah. And I can't like, when I look at it, I can't there's nothing to edit to say, you know, make a contact or remove from this group so it's no longer assigned to any group and just becomes an individual contact, but there is no such option. Yeah. So it's all working. Yeah. It's working, but they're just yep. Well, yes. Yeah. So that's fine. But what we wanna do is, like, create upload contacts. Like, if you've got a thousand people in your CRM, you wanna be able to upload all thousand as an individual contact, not put them in any group. So, yeah, that's that's basically what we want. Yes. Correct. Yes. So if you've got a thousand customers and you wanna be able to text all thousand of your customers, but you don't wanna text them as a group, you might want to text one to say you've got an appointment next Friday morning. You don't want that to go to all thousand people and write yeah. Yeah. No. No worries. Alright. 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you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. Hey, Sean. I'm good. How are you?\n\nGood. Mhmm. No. No. So yes.\n\nSo it does create the group, and it creates the member within that group, but it doesn't create that member as a contact. So there's no way yeah. So did I. So I can send you screenshots so you can see the group and you can see the member that was in my sample that I uploaded, but that member does not exist as a contact. Yeah.\n\nYes. Yeah. Yes. Okay. Yeah.\n\nMhmm. But they don't exist as contacts. Yeah. Yeah. So but we want them to.\n\nSo, like, they might create a group, like, you know, I don't know, whatever. But if they want if they don't because I can see when you create when you send a message, you can send a contact and then obviously you can pick your contacts. But if you send to a group, like someone might be part of a group, but we also yeah. Yep. So Well, it's no.\n\nSo it it is creating that so the what I upload works. It just doesn't create it as a contact, as an individual contact. I can only see that contact as a member of a group. And we don't always want it to be a yeah. And I can't like, when I look at it, I can't there's nothing to edit to say, you know, make a contact or remove from this group so it's no longer assigned to any group and just becomes an individual contact, but there is no such option.\n\nYeah. So it's all working. Yeah. It's working, but they're just yep. Well, yes.\n\nYeah. So that's fine. But what we wanna do is, like, create upload contacts. Like, if you've got a thousand people in your CRM, you wanna be able to upload all thousand as an individual contact, not put them in any group. So, yeah, that's that's basically what we want.\n\nYes. Correct. Yes. So if you've got a thousand customers and you wanna be able to text all thousand of your customers, but you don't wanna text them as a group, you might want to text one to say you've got an appointment next Friday morning. You don't want that to go to all thousand people and write yeah.\n\nYeah. No. No worries. Alright. Thanks.","paragraphs":[{"sentences":[{"text":"Thank you for calling Cybertel Telecom.","start":0.08,"end":2.02,"sentiment":"positive","sentiment_score":0.4671140064795812},{"text":"Please note that calls are recorded for quality assurance purposes.","start":2.56,"end":5.7,"sentiment":"neutral","sentiment_score":0.03608262836933136},{"text":"Hey, Sean.","start":11.04,"end":11.86,"sentiment":"neutral","sentiment_score":0.14156728982925415},{"text":"I'm good.","start":14.305,"end":14.705,"sentiment":"positive","sentiment_score":0.5261437892913818},{"text":"How are you?","start":14.705,"end":15.445,"sentiment":"positive","sentiment_score":0.35516513387362164}],"sentiment":"neutral","sentiment_score":0.24193164706230164,"num_words":23,"start":0.08,"end":15.445},{"sentences":[{"text":"Good.","start":17.505001,"end":18.005001,"sentiment":"neutral","sentiment_score":0.33299118280410767},{"text":"Mhmm.","start":21.185,"end":21.685,"sentiment":"neutral","sentiment_score":-0.04854412376880646},{"text":"No.","start":26.465,"end":26.965,"sentiment":"neutral","sentiment_score":-0.09690718352794649},{"text":"No.","start":27.449999,"end":27.949999,"sentiment":"neutral","sentiment_score":-0.08854074031114578},{"text":"So yes.","start":29.13,"end":31.789999,"sentiment":"neutral","sentiment_score":-0.03753179311752319}],"sentiment":"neutral","sentiment_score":0.003989258160193761,"num_words":6,"start":17.505001,"end":31.789999},{"sentences":[{"text":"So it does create the group, and it creates the member within that group, but it doesn't create that member as a contact.","start":32.329998,"end":42.415,"sentiment":"neutral","sentiment_score":-0.08697481485812561},{"text":"So there's no way yeah.","start":43.195,"end":45.535,"sentiment":"neutral","sentiment_score":-0.26462218165397644},{"text":"So did I.","start":45.595,"end":46.495,"sentiment":"neutral","sentiment_score":-0.08298412710428238},{"text":"So I can send you screenshots so you can see the group and you can see the member that was in my sample that I uploaded, but that member does not exist as a contact.","start":48.475,"end":58.43,"sentiment":"neutral","sentiment_score":-0.08762076938790934},{"text":"Yeah.","start":58.43,"end":58.93,"sentiment":"neutral","sentiment_score":-0.05318329483270645}],"sentiment":"neutral","sentiment_score":-0.09988648141386794,"num_words":67,"start":32.329998,"end":58.93},{"sentences":[{"text":"Yes.","start":65.39,"end":65.89,"sentiment":"neutral","sentiment_score":-0.010630864650011064},{"text":"Yeah.","start":66.75,"end":67.005,"sentiment":"neutral","sentiment_score":0.0010297680273652077},{"text":"Yes.","start":68.284996,"end":68.784996,"sentiment":"neutral","sentiment_score":0.01898727566003799},{"text":"Okay.","start":73.965,"end":74.465,"sentiment":"neutral","sentiment_score":0.015121516771614552},{"text":"Yeah.","start":77.645,"end":78.145,"sentiment":"neutral","sentiment_score":-0.005149927921593189}],"sentiment":"neutral","sentiment_score":0.003871553577482699,"num_words":5,"start":65.39,"end":78.145},{"sentences":[{"text":"Mhmm.","start":78.924995,"end":79.424995,"sentiment":"neutral","sentiment_score":-0.04622071236371994},{"text":"But they don't exist as contacts.","start":80.604996,"end":82.47,"sentiment":"neutral","sentiment_score":-0.12068635101119678},{"text":"Yeah.","start":83.729996,"end":84.21,"sentiment":"neutral","sentiment_score":-0.0007482990622520447},{"text":"Yeah.","start":84.21,"end":84.53,"sentiment":"neutral","sentiment_score":-0.001444078050553799},{"text":"So but we want them to.","start":84.53,"end":85.97,"sentiment":"neutral","sentiment_score":-0.011047562739501396}],"sentiment":"neutral","sentiment_score":-0.05592110479871432,"num_words":15,"start":78.924995,"end":85.97},{"sentences":[{"text":"So, like, they might create a group, like, you know, I don't know, whatever.","start":85.97,"end":91.25,"sentiment":"neutral","sentiment_score":-0.03344886823158179},{"text":"But if they want if they don't because I can see when you create when you send a message, you can send a contact and then obviously you can pick your contacts.","start":91.25,"end":99.755,"sentiment":"neutral","sentiment_score":0.050226776977069676},{"text":"But if you send to a group, like someone might be part of a group, but we also yeah.","start":99.755,"end":106.095,"sentiment":"neutral","sentiment_score":0.03386325938136954},{"text":"Yep.","start":106.635,"end":107.135,"sentiment":"neutral","sentiment_score":0.08584564924240112},{"text":"So Well, it's no.","start":108.555,"end":127.245,"sentiment":"neutral","sentiment_score":-0.14634588733315468}],"sentiment":"neutral","sentiment_score":0.018326239088284117,"num_words":70,"start":85.97,"end":127.245},{"sentences":[{"text":"So it it is creating that so the what I upload works.","start":127.245,"end":130.945,"sentiment":"neutral","sentiment_score":-0.1853313154230515},{"text":"It just doesn't create it as a contact, as an individual contact.","start":131.16501,"end":135.565,"sentiment":"neutral","sentiment_score":-0.26084498936931294},{"text":"I can only see that contact as a member of a group.","start":135.565,"end":139.36,"sentiment":"neutral","sentiment_score":-0.09820473690827687},{"text":"And we don't always want it to be a yeah.","start":141.34,"end":144.78,"sentiment":"neutral","sentiment_score":-0.19874498806893826},{"text":"And I can't like, when I look at it, I can't there's nothing to edit to say, you know, make a contact or remove from this group so it's no longer assigned to any group and just becomes an individual contact, but there is no such option.","start":144.78,"end":160.315,"sentiment":"neutral","sentiment_score":-0.2874129040444151}],"sentiment":"neutral","sentiment_score":-0.2368648265718773,"num_words":93,"start":127.245,"end":160.315},{"sentences":[{"text":"Yeah.","start":168.88,"end":169.2,"sentiment":"neutral","sentiment_score":-0.1053890585899353},{"text":"So it's all working.","start":169.2,"end":170.5,"sentiment":"neutral","sentiment_score":-0.027522184886038303},{"text":"Yeah.","start":171.92,"end":172.42,"sentiment":"neutral","sentiment_score":0.024311907589435577},{"text":"It's working, but they're just yep.","start":174.31999,"end":179.64499,"sentiment":"neutral","sentiment_score":0.05072745680809021},{"text":"Well, yes.","start":181.14499,"end":182.845,"sentiment":"neutral","sentiment_score":0.03052547201514244}],"sentiment":"neutral","sentiment_score":0.012446413881012372,"num_words":14,"start":168.88,"end":182.845},{"sentences":[{"text":"Yeah.","start":184.745,"end":185.22499,"sentiment":"neutral","sentiment_score":0.052890047430992126},{"text":"So that's fine.","start":185.22499,"end":186.185,"sentiment":"neutral","sentiment_score":0.15343029548724493},{"text":"But what we wanna do is, like, create upload contacts.","start":186.185,"end":191.48999,"sentiment":"neutral","sentiment_score":0.09245018064975738},{"text":"Like, if you've got a thousand people in your CRM, you wanna be able to upload all thousand as an individual contact, not put them in any group.","start":191.48999,"end":201.375,"sentiment":"neutral","sentiment_score":0.05395599228463003},{"text":"So, yeah, that's that's basically what we want.","start":201.375,"end":203.715,"sentiment":"neutral","sentiment_score":0.04018376301974058}],"sentiment":"neutral","sentiment_score":0.06539841257035732,"num_words":50,"start":184.745,"end":203.715},{"sentences":[{"text":"Yes.","start":206.575,"end":207.075,"sentiment":"neutral","sentiment_score":0.002842746675014496},{"text":"Correct.","start":220.5,"end":220.98,"sentiment":"neutral","sentiment_score":0.02850556932389736},{"text":"Yes.","start":220.98,"end":221.3,"sentiment":"neutral","sentiment_score":0.03370068222284317},{"text":"So if you've got a thousand customers and you wanna be able to text all thousand of your customers, but you don't wanna text them as a group, you might want to text one to say you've got an appointment next Friday morning.","start":221.3,"end":233.075,"sentiment":"neutral","sentiment_score":0.024663092322149423},{"text":"You don't want that to go to all thousand people and write yeah.","start":233.295,"end":238.275,"sentiment":"neutral","sentiment_score":-0.044022018233170875}],"sentiment":"neutral","sentiment_score":0.00937755476343998,"num_words":59,"start":206.575,"end":238.275},{"sentences":[{"text":"Yeah.","start":238.735,"end":239.235,"sentiment":"neutral","sentiment_score":0.07893578708171844},{"text":"No.","start":245.80293,"end":246.30293,"sentiment":"neutral","sentiment_score":0.1011153608560562},{"text":"No worries.","start":246.76294,"end":247.58293,"sentiment":"neutral","sentiment_score":0.15117312967777252},{"text":"Alright.","start":248.60294,"end":249.08293,"sentiment":"neutral","sentiment_score":0.23876997828483584},{"text":"Thanks.","start":249.08293,"end":249.58293,"sentiment":"positive","sentiment_score":0.3655568957328797}],"sentiment":"neutral","sentiment_score":0.1811207135518392,"num_words":6,"start":238.735,"end":249.58293}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. Hey, Sean.\n\nChannel 0: Hey, Laura. How are you?\n\nChannel 1: I'm good. How are you?\n\nChannel 0: Good. Thank you.\n\nChannel 1: Good.\n\nChannel 0: So this importing of contacts, it does not\n\nChannel 1: Mhmm.\n\nChannel 0: add the actual members or, I mean, the the actual contacts until the the members group.\n\nChannel 1: No. No.\n\nChannel 0: Did you follow the\n\nChannel 1: So\n\nChannel 0: the sample download Excel\n\nChannel 1: yes.\n\nChannel 0: file?\n\nChannel 1: So it\n\nChannel 0: Okay.\n\nChannel 1: does\n\nChannel 0: So\n\nChannel 1: create\n\nChannel 0: everything was\n\nChannel 1: the group,\n\nChannel 0: at\n\nChannel 1: and it creates\n\nChannel 0: right.\n\nChannel 1: the member within that group, but it doesn't create that member as a contact.\n\nChannel 0: Okay. That's strange\n\nChannel 1: So\n\nChannel 0: because\n\nChannel 1: there's\n\nChannel 0: I thought\n\nChannel 1: no\n\nChannel 0: it would\n\nChannel 1: way yeah. So did I. So I can send\n\nChannel 0: yeah.\n\nChannel 1: you\n\nChannel 0: Because\n\nChannel 1: screenshots\n\nChannel 0: it's probably\n\nChannel 1: so you can see the group and you can see\n\nChannel 0: okay.\n\nChannel 1: the member that was in my sample that I\n\nChannel 0: Yep.\n\nChannel 1: uploaded, but that member does not exist as a contact. Yeah.\n\nChannel 0: Because from memory, like, there was only, like, maybe first name, last name, or or\n\nChannel 1: Yes.\n\nChannel 0: phone number. Right? Was the main\n\nChannel 1: Yeah.\n\nChannel 0: three fields correct.\n\nChannel 1: Yes.\n\nChannel 0: So what you would do is you would create a member group first manually, and then\n\nChannel 1: Okay.\n\nChannel 0: you would import the CSV file into that\n\nChannel 1: Yeah.\n\nChannel 0: member group so they exist\n\nChannel 1: Mhmm.\n\nChannel 0: as contact.\n\nChannel 1: But\n\nChannel 0: And\n\nChannel 1: they\n\nChannel 0: and\n\nChannel 1: don't\n\nChannel 0: it\n\nChannel 1: exist\n\nChannel 0: doesn't create\n\nChannel 1: as\n\nChannel 0: them as\n\nChannel 1: contacts.\n\nChannel 0: actually individual.\n\nChannel 1: Yeah. Yeah. So but\n\nChannel 0: Okay.\n\nChannel 1: we want them to. So, like, they might create\n\nChannel 0: Yeah.\n\nChannel 1: a group,\n\nChannel 0: Of course.\n\nChannel 1: like, you know,\n\nChannel 0: Right. Yeah.\n\nChannel 1: I don't know, whatever. But if they want if they don't because I can see when you create when you send a message, you can send a contact and\n\nChannel 0: Yep.\n\nChannel 1: then obviously you can pick your contacts. But if you send to a group,\n\nChannel 0: Yep.\n\nChannel 1: like someone might be part\n\nChannel 0: We\n\nChannel 1: of\n\nChannel 0: can\n\nChannel 1: a group,\n\nChannel 0: select\n\nChannel 1: but\n\nChannel 0: everyone's.\n\nChannel 1: we also yeah. Yep.\n\nChannel 0: Yeah. Yeah. Like,\n\nChannel 1: So\n\nChannel 0: ideally, it should have you should have a list of first name, last name, mobile phone numbers. And then when you add those contacts to a group, they should appear as individual contacts with mobile phone numbers, first name, last name. Unless there's white spaces in your\n\nChannel 1: Well, it's no. So it it is creating that so the what I upload works. It just doesn't create it\n\nChannel 0: okay.\n\nChannel 1: as a contact, as an individual contact. I can only see that contact as a member of a group. And we\n\nChannel 0: You\n\nChannel 1: don't\n\nChannel 0: might\n\nChannel 1: always\n\nChannel 0: need\n\nChannel 1: want it\n\nChannel 0: to\n\nChannel 1: to\n\nChannel 0: make\n\nChannel 1: be a yeah. And I can't\n\nChannel 0: oh,\n\nChannel 1: like, when I\n\nChannel 0: hang\n\nChannel 1: look at\n\nChannel 0: on.\n\nChannel 1: it, I can't there's\n\nChannel 0: Yep.\n\nChannel 1: nothing to edit to say, you know, make a contact or remove from this group so it's no longer assigned to any group and just becomes an individual contact, but there is no such option.\n\nChannel 0: Okay. Maybe maybe I'm misinterpreting it a bit. So\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: So it's\n\nChannel 0: want\n\nChannel 1: all\n\nChannel 0: the\n\nChannel 1: working.\n\nChannel 0: ability to it's\n\nChannel 1: Yeah.\n\nChannel 0: working. Okay. It's working as a main thing. But you\n\nChannel 1: It's\n\nChannel 0: want\n\nChannel 1: working,\n\nChannel 0: the\n\nChannel 1: but\n\nChannel 0: ability\n\nChannel 1: they're\n\nChannel 0: to\n\nChannel 1: just\n\nChannel 0: add members sorry, contacts to individual\n\nChannel 1: yep.\n\nChannel 0: groups.\n\nChannel 1: Well,\n\nChannel 0: You might have to\n\nChannel 1: yes.\n\nChannel 0: manually create different groups and re add\n\nChannel 1: Yeah.\n\nChannel 0: them\n\nChannel 1: So that's\n\nChannel 0: as a\n\nChannel 1: fine.\n\nChannel 0: contact.\n\nChannel 1: But what we wanna do is, like, create upload contacts. Like, if you've got a thousand people in your CRM, you wanna be able\n\nChannel 0: Yes.\n\nChannel 1: to upload all thousand as an individual contact,\n\nChannel 0: Yep.\n\nChannel 1: not put them in any group. So, yeah, that's that's basically\n\nChannel 0: As\n\nChannel 1: what\n\nChannel 0: an\n\nChannel 1: we want.\n\nChannel 0: individual singular contact.\n\nChannel 1: Yes.\n\nChannel 0: I don't know if that works. Yeah. No. I'm not sure if that logically works because each contact is its own person. Correct?\n\nChannel 1: Correct. Yes. So if you've got a thousand\n\nChannel 0: Yeah.\n\nChannel 1: customers and you wanna be able to\n\nChannel 0: But\n\nChannel 1: text\n\nChannel 0: yep.\n\nChannel 1: all thousand of your customers, but you don't wanna text them as a group, you might want to text one to say you've got an appointment next Friday morning. You don't want that to go to all thousand people\n\nChannel 0: Yep. But I get I\n\nChannel 1: and\n\nChannel 0: get that\n\nChannel 1: write\n\nChannel 0: part. Yes.\n\nChannel 1: yeah. Yeah.\n\nChannel 0: Yeah. Can I just give you a callback in, like, five minutes? I just gotta go through McDonald's drive through. I'll give you a callback.\n\nChannel 1: No. No worries.\n\nChannel 0: Alright. Thanks.\n\nChannel 1: Alright.\n\nChannel 0: K. Thank\n\nChannel 1: Thanks.\n\nChannel 0: you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Cybertel Telecom.","start":0.08,"end":2.02,"sentiment":"positive","sentiment_score":0.4671140064795812},{"text":"Please note that calls are recorded for quality assurance purposes.","start":2.56,"end":5.7,"sentiment":"neutral","sentiment_score":0.03608262836933136},{"text":"Hey, Sean.","start":11.04,"end":11.86,"sentiment":"neutral","sentiment_score":0.14156728982925415}],"sentiment":"neutral","sentiment_score":0.19148027234607273,"channel":1,"num_words":18,"start":0.08,"end":11.86},{"sentences":[{"text":"Hey, Laura.","start":12.695001,"end":13.415,"sentiment":"neutral","sentiment_score":0.24375173449516296},{"text":"How are you?","start":13.415,"end":14.155001,"sentiment":"neutral","sentiment_score":0.28220800558725995}],"sentiment":"neutral","sentiment_score":0.26682549715042114,"channel":0,"num_words":5,"start":12.695001,"end":14.155001},{"sentences":[{"text":"I'm good.","start":14.305,"end":14.705,"sentiment":"positive","sentiment_score":0.5261437892913818},{"text":"How are you?","start":14.705,"end":15.445,"sentiment":"positive","sentiment_score":0.35516513387362164}],"sentiment":"positive","sentiment_score":0.4235565960407257,"channel":1,"num_words":5,"start":14.305,"end":15.445},{"sentences":[{"text":"Good.","start":16.055,"end":16.375,"sentiment":"positive","sentiment_score":0.5461492538452148},{"text":"Thank you.","start":16.375,"end":17.115,"sentiment":"positive","sentiment_score":0.5755171179771423}],"sentiment":"positive","sentiment_score":0.5657278299331665,"channel":0,"num_words":3,"start":16.055,"end":17.115},{"sentences":[{"text":"Good.","start":17.505001,"end":18.005001,"sentiment":"neutral","sentiment_score":0.33299118280410767}],"sentiment":"neutral","sentiment_score":0.33299118280410767,"channel":1,"num_words":1,"start":17.505001,"end":18.005001},{"sentences":[{"text":"So this importing of contacts, it does not","start":17.975,"end":21.335,"sentiment":"neutral","sentiment_score":-0.03136652265675366}],"sentiment":"neutral","sentiment_score":-0.03136652265675366,"channel":0,"num_words":8,"start":17.975,"end":21.335},{"sentences":[{"text":"Mhmm.","start":21.185,"end":21.685,"sentiment":"neutral","sentiment_score":-0.04854412376880646}],"sentiment":"neutral","sentiment_score":-0.04854412376880646,"channel":1,"num_words":1,"start":21.185,"end":21.685},{"sentences":[{"text":"add the actual members or, I mean, the the actual contacts until the the members group.","start":21.335,"end":25.994999,"sentiment":"neutral","sentiment_score":-0.04028677719179541}],"sentiment":"neutral","sentiment_score":-0.04028677719179541,"channel":0,"num_words":16,"start":21.335,"end":25.994999},{"sentences":[{"text":"No.","start":26.465,"end":26.965,"sentiment":"neutral","sentiment_score":-0.09690718352794649},{"text":"No.","start":27.449999,"end":27.949999,"sentiment":"neutral","sentiment_score":-0.08854074031114578}],"sentiment":"neutral","sentiment_score":-0.09272396191954613,"channel":1,"num_words":2,"start":26.465,"end":27.949999},{"sentences":[{"text":"Did you follow the","start":27.880001,"end":29.24,"sentiment":"neutral","sentiment_score":-0.06011847406625748}],"sentiment":"neutral","sentiment_score":-0.06011847406625748,"channel":0,"num_words":4,"start":27.880001,"end":29.24},{"sentences":[{"text":"So","start":29.13,"end":29.63,"sentiment":"neutral","sentiment_score":-0.039609551429748535}],"sentiment":"neutral","sentiment_score":-0.039609551429748535,"channel":1,"num_words":1,"start":29.13,"end":29.63},{"sentences":[{"text":"the sample download Excel","start":29.24,"end":31.64,"sentiment":"neutral","sentiment_score":-0.045679415576159954}],"sentiment":"neutral","sentiment_score":-0.045679415576159954,"channel":0,"num_words":4,"start":29.24,"end":31.64},{"sentences":[{"text":"yes.","start":31.289999,"end":31.789999,"sentiment":"neutral","sentiment_score":-0.03545403480529785}],"sentiment":"neutral","sentiment_score":-0.03545403480529785,"channel":1,"num_words":1,"start":31.289999,"end":31.789999},{"sentences":[{"text":"file?","start":31.64,"end":32.14,"sentiment":"neutral","sentiment_score":-0.04300083965063095}],"sentiment":"neutral","sentiment_score":-0.04300083965063095,"channel":0,"num_words":1,"start":31.64,"end":32.14},{"sentences":[{"text":"So 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wanna text them as a group, you might want to text one to say you've got an appointment next Friday morning.","start":224.9,"end":233.075,"sentiment":"neutral","sentiment_score":0.01661809156889674},{"text":"You don't want that to go to all thousand people","start":233.295,"end":235.635,"sentiment":"neutral","sentiment_score":-0.062057586014270784}],"sentiment":"neutral","sentiment_score":-0.003555159093453907,"channel":1,"num_words":39,"start":224.9,"end":235.635},{"sentences":[{"text":"Yep.","start":236.06999,"end":236.31,"sentiment":"neutral","sentiment_score":-0.0007961541414260864},{"text":"But I get 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that","start":237.03,"end":237.43,"sentiment":"neutral","sentiment_score":-0.018459422513842583}],"sentiment":"neutral","sentiment_score":-0.018459422513842583,"channel":0,"num_words":2,"start":237.03,"end":237.43},{"sentences":[{"text":"write","start":237.215,"end":237.535,"sentiment":"neutral","sentiment_score":-0.0130624920129776}],"sentiment":"neutral","sentiment_score":-0.0130624920129776,"channel":1,"num_words":1,"start":237.215,"end":237.535},{"sentences":[{"text":"part.","start":237.43,"end":237.67,"sentiment":"neutral","sentiment_score":0.005820343270897865},{"text":"Yes.","start":237.67,"end":237.975,"sentiment":"neutral","sentiment_score":0.06427176296710968}],"sentiment":"neutral","sentiment_score":0.03504605311900377,"channel":0,"num_words":2,"start":237.43,"end":237.975},{"sentences":[{"text":"yeah.","start":237.775,"end":238.275,"sentiment":"neutral","sentiment_score":0.06999287009239197},{"text":"Yeah.","start":238.735,"end":239.235,"sentiment":"neutral","sentiment_score":0.07893578708171844}],"sentiment":"neutral","sentiment_score":0.0744643285870552,"channel":1,"num_words":2,"start":237.775,"end":239.235},{"sentences":[{"text":"Yeah.","start":239.815,"end":240.05501,"sentiment":"neutral","sentiment_score":0.08423620462417603},{"text":"Can I just give you a callback in, like, five minutes?","start":240.05501,"end":242.85501,"sentiment":"neutral","sentiment_score":0.07868900420990857},{"text":"I just gotta go through McDonald's drive through.","start":242.85501,"end":244.955,"sentiment":"neutral","sentiment_score":0.04410647926852107},{"text":"I'll give you a callback.","start":245.015,"end":246.155,"sentiment":"neutral","sentiment_score":0.06633611768484116}],"sentiment":"neutral","sentiment_score":0.06537390694022178,"channel":0,"num_words":25,"start":239.815,"end":246.155},{"sentences":[{"text":"No.","start":245.80293,"end":246.30293,"sentiment":"neutral","sentiment_score":0.1011153608560562},{"text":"No worries.","start":246.76294,"end":247.58293,"sentiment":"neutral","sentiment_score":0.15117312967777252}],"sentiment":"neutral","sentiment_score":0.1344872067372004,"channel":1,"num_words":3,"start":245.80293,"end":247.58293},{"sentences":[{"text":"Alright.","start":247.57501,"end":247.975,"sentiment":"neutral","sentiment_score":0.2526245415210724},{"text":"Thanks.","start":247.975,"end":248.475,"sentiment":"positive","sentiment_score":0.4141537547111511}],"sentiment":"positive","sentiment_score":0.33338914811611176,"channel":0,"num_words":2,"start":247.57501,"end":248.475},{"sentences":[{"text":"Alright.","start":248.60294,"end":249.08293,"sentiment":"neutral","sentiment_score":0.23876997828483584}],"sentiment":"neutral","sentiment_score":0.23876997828483584,"channel":1,"num_words":1,"start":248.60294,"end":249.08293},{"sentences":[{"text":"K.","start":248.77501,"end":249.015,"sentiment":"neutral","sentiment_score":0.24808259308338165},{"text":"Thank","start":249.015,"end":249.255,"sentiment":"positive","sentiment_score":0.5608050227165222}],"sentiment":"positive","sentiment_score":0.40444380789995193,"channel":0,"num_words":2,"start":248.77501,"end":249.255},{"sentences":[{"text":"Thanks.","start":249.08293,"end":249.58293,"sentiment":"positive","sentiment_score":0.3655568957328797}],"sentiment":"positive","sentiment_score":0.3655568957328797,"channel":1,"num_words":1,"start":249.08293,"end":249.58293},{"sentences":[{"text":"you.","start":249.255,"end":249.41501,"sentiment":"neutral","sentiment_score":0.17453359067440033},{"text":"Bye.","start":249.41501,"end":249.91501,"sentiment":"neutral","sentiment_score":-0.0877794697880745}],"sentiment":"neutral","sentiment_score":0.04337706044316292,"channel":0,"num_words":2,"start":249.255,"end":249.91501}]},"summary":{"result":"success","short":"The customer is trying to import contacts from their CRM and is having trouble. The agent explains that each contact is its own individual person and suggests uploading contacts to individual groups. The customer asks if they can call back in five minutes and the agent agrees."},"intents":{"segments":[{"text":"So this importing of contacts, it does not Mhmm. add the actual members or, I mean, the the actual contacts until the the members group. No. No.","start_word":32,"end_word":58,"intents":[{"intent":"Clarify contacts","confidence_score":0.0033503142}]},{"text":"But if they want if they don't because I can see when you create when you send a message, you can send a contact and Yep. then obviously you can pick your contacts.","start_word":261,"end_word":293,"intents":[{"intent":"Create contacts","confidence_score":0.15441048}]},{"text":"Well, You might have to yes. manually create different groups and re add Yeah. them So that's as a fine. contact. But what we wanna do is, like, create upload contacts. Like, if you've got a thousand people in your CRM, you wanna be able Yes. to upload all thousand as an individual contact, Yep. not put them in any group.","start_word":524,"end_word":584,"intents":[{"intent":"Create contact groups","confidence_score":0.007933989}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Cybertel Telecom.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.47516918182373047},{"text":"Please note that calls are recorded for quality assurance purposes. Hey, Sean. Hey, Laura. How are you?","start_word":6,"end_word":22,"sentiment":"neutral","sentiment_score":0.13473139703273773},{"text":"I'm good. How are you? Good. Thank you.","start_word":23,"end_word":30,"sentiment":"positive","sentiment_score":0.4929817318916321},{"text":"Good. So this importing of contacts, it does not Mhmm. add the actual members or, I mean, the the actual contacts until the the members group. No. No. Did you follow the So the sample download Excel yes. file? So it Okay. does So create everything was the group, at and it creates right. the member within that group, but it doesn't create that member as a contact. Okay. That's strange So because there's I thought no it would way yeah. So did I. So I can send yeah. you Because screenshots it's probably so you can see the group and you can see okay. the member that was in my sample that I Yep. uploaded, but that member does not exist as a contact. Yeah. Because from memory, like, there was only, like, maybe first name, last name, or or Yes. phone number. Right? Was the main Yeah. three fields correct. Yes. So what you would do is you would create a member group first manually, and then Okay. you would import the CSV file into that Yeah. member group so they exist Mhmm. as contact. But And they and don't it exist doesn't create as them as contacts. actually individual. Yeah. Yeah. So but Okay. we want them to. So, like, they might create Yeah. a group, Of course. like, you know, Right. Yeah. I don't know, whatever. But if they want if they don't because I can see when you create when you send a message, you can send a contact and Yep. then obviously you can pick your contacts. But if you send to a group, Yep. like someone might be part We of can a group, select but everyone's. we also yeah. Yep. Yeah. Yeah. Like, So ideally, it should have you should have a list of first name, last name, mobile phone numbers. And then when you add those contacts to a group, they should appear as individual contacts with mobile phone numbers, first name, last name. Unless there's white spaces in your Well, it's no. So it it is creating that so the what I upload works. It just doesn't create it okay. as a contact, as an individual contact. I can only see that contact as a member of a group. And we You don't might always need want it to to make be a yeah. And I can't oh, like, when I hang look at on. it, I can't there's Yep. nothing to edit to say, you know, make a contact or remove from this group so it's no longer assigned to any group and just becomes an individual contact, but there is no such option. Okay.","start_word":31,"end_word":476,"sentiment":"neutral","sentiment_score":-0.06959115774809245},{"text":"Maybe maybe I'm misinterpreting it a bit.","start_word":477,"end_word":483,"sentiment":"negative","sentiment_score":-0.3748231828212738},{"text":"So Yeah. you So it's want all the ability working. to it's Yeah. working. Okay. It's working as a main thing. But you It's want working, the ability but they're to just add members sorry, contacts to individual yep. groups. Well, You might have to yes. manually create different groups and re add Yeah. them So that's as a fine. contact. But what we wanna do is, like, create upload contacts. Like, if you've got a thousand people in your CRM, you wanna be able Yes. to upload all thousand as an individual contact, Yep. not put them in any group. So, yeah, that's that's basically As what an we want. individual singular contact. Yes. I don't know if that works. Yeah. No. I'm not sure if that logically works because each contact is its own person. Correct? Correct. Yes. So if you've got a thousand Yeah. customers and you wanna be able to But text yep. all thousand of your customers, but you don't wanna text them as a group, you might want to text one to say you've got an appointment next Friday morning. You don't want that to go to all thousand people Yep. But I get I and get that write part. Yes. yeah. Yeah. Yeah. Can I just give you a callback in, like, five minutes? I just gotta go through McDonald's drive through. I'll give you a callback. No. No worries. Alright.","start_word":484,"end_word":721,"sentiment":"neutral","sentiment_score":0.032620897845310325},{"text":"Thanks.","start_word":722,"end_word":722,"sentiment":"positive","sentiment_score":0.4141537547111511},{"text":"Alright. K.","start_word":723,"end_word":724,"sentiment":"neutral","sentiment_score":0.24249501526355743},{"text":"Thank Thanks.","start_word":725,"end_word":726,"sentiment":"positive","sentiment_score":0.5518288612365723},{"text":"you. Bye.","start_word":727,"end_word":728,"sentiment":"neutral","sentiment_score":0.17430199682712555}],"average":{"sentiment":"neutral","sentiment_score":-0.015888764798983105}}}}