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Sanesh. My name is Mary, and I'm calling from Airtel. I am just calling regarding with the status of your router, and I'm glad to inform you that your router is currently waiting for collection at Sangreana Distribution Center last Thursday, September 24. So we, please advise you to collect the router or pick up the router at your earliest convenience so that, you can get connected to the service. If, you received this email and I mean, message and need further questions, please don't hesitate to call us, and we'll be more than happy to assist.\n\nThank you, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hello, Sanesh.","start":10.639999,"end":11.599999,"sentiment":"neutral","sentiment_score":0.0638478733599186},{"text":"My name is Mary, and I'm calling from Airtel.","start":11.599999,"end":13.94,"sentiment":"neutral","sentiment_score":0.05113942838377423},{"text":"I am just calling regarding with the status of your router, and I'm glad to inform you that your router is currently waiting for collection at Sangreana Distribution Center last Thursday, September 24.","start":14.465,"end":28.085,"sentiment":"neutral","sentiment_score":0.20465530127738463},{"text":"So we, please advise you to collect the router or pick up the router at your earliest convenience so that, you can get connected to the service.","start":28.38,"end":37.199997,"sentiment":"neutral","sentiment_score":0.16334818055232367},{"text":"If, you received this email and I mean, message and need further questions, please don't hesitate to call us, and we'll be more than happy to assist.","start":37.82,"end":46.418873,"sentiment":"neutral","sentiment_score":0.17868182849552897}],"sentiment":"neutral","sentiment_score":0.16914679376142366,"num_words":98,"start":10.639999,"end":46.418873},{"sentences":[{"text":"Thank you, and have a great day.","start":46.718872,"end":47.918873,"sentiment":"positive","sentiment_score":0.6666956969669887},{"text":"Goodbye for now.","start":47.918873,"end":49.058876,"sentiment":"neutral","sentiment_score":0.06530130157868068}],"sentiment":"positive","sentiment_score":0.4862773783504963,"num_words":10,"start":46.718872,"end":49.058876}]}}]},{"alternatives":[{"transcript":"You have reached the message bank of 0420474673.","confidence":1.0,"words":[{"word":"you","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.014407088980078695},{"word":"have","start":1.1999999,"end":1.4399999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.013487289659678936},{"word":"reached","start":1.4399999,"end":1.68,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.011453792452812197},{"word":"the","start":1.68,"end":1.92,"confidence":0.97509766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0068876356817781925},{"word":"message","start":1.92,"end":2.24,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.005080807022750378},{"word":"bank","start":2.24,"end":2.56,"confidence":0.99609375,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":-0.0045312512665987015},{"word":"of","start":2.56,"end":3.06,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.006513987667858601},{"word":"0420474673","start":3.1999998,"end":9.059999,"confidence":0.99960935,"punctuated_word":"0420474673.","sentiment":"neutral","sentiment_score":-0.0017190130893141031}],"paragraphs":{"transcript":"\nYou have reached the message bank of 0420474673.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0420474673.","start":0.96,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.008010108227608725}],"sentiment":"neutral","sentiment_score":-0.008010108227608725,"num_words":8,"start":0.96,"end":9.059999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached the message bank of 0420474673.\n\nChannel 0: Hello, Sanesh. My name is Mary, and I'm calling from Airtel. I am just calling regarding with the status of your router, and I'm glad to inform you that your router is currently waiting for collection at Sangreana Distribution Center last Thursday, September 24. So we, please advise you to collect the router or pick up the router at your earliest convenience so that, you can get connected to the service. If, you received this email and I mean, message and need further questions, please don't hesitate to call us, and we'll be more than happy to assist.\n\nThank you, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0420474673.","start":0.96,"end":9.059999,"sentiment":"neutral","sentiment_score":-0.008010108227608725}],"sentiment":"neutral","sentiment_score":-0.008010108227608725,"channel":1,"num_words":8,"start":0.96,"end":9.059999},{"sentences":[{"text":"Hello, Sanesh.","start":10.639999,"end":11.599999,"sentiment":"neutral","sentiment_score":0.0638478733599186},{"text":"My name is Mary, and I'm calling from Airtel.","start":11.599999,"end":13.94,"sentiment":"neutral","sentiment_score":0.05113942838377423},{"text":"I am just calling regarding with the status of your router, and I'm glad to inform you that your router is currently waiting for collection at Sangreana Distribution Center last Thursday, September 24.","start":14.465,"end":28.085,"sentiment":"neutral","sentiment_score":0.20465530127738463},{"text":"So we, please advise you to collect the router or pick up the router at your earliest convenience so that, you can get connected to the service.","start":28.38,"end":37.199997,"sentiment":"neutral","sentiment_score":0.16334818055232367},{"text":"If, you received this email and I mean, message and need further questions, please don't hesitate to call us, and we'll be more than happy to assist.","start":37.82,"end":46.418873,"sentiment":"neutral","sentiment_score":0.17868182849552897}],"sentiment":"neutral","sentiment_score":0.16914679376142366,"channel":0,"num_words":98,"start":10.639999,"end":46.418873},{"sentences":[{"text":"Thank you, and have a great day.","start":46.718872,"end":47.918873,"sentiment":"positive","sentiment_score":0.6666956969669887},{"text":"Goodbye for now.","start":47.918873,"end":49.058876,"sentiment":"neutral","sentiment_score":0.06530130157868068}],"sentiment":"positive","sentiment_score":0.4862773783504963,"channel":0,"num_words":10,"start":46.718872,"end":49.058876}]},"summary":{"result":"success","short":"A representative from Airtel calls Sanesh to inform him that his router is waiting for collection atholder distribution center. The representative advises Sanesh to either collect the router or pick it up when he arrives to get connected to the service. The representative also offers further assistance if needed."},"intents":{"segments":[{"text":"I am just calling regarding with the status of your router, and I'm glad to inform you that your router is currently waiting for collection at Sangreana Distribution Center last Thursday, September 24. So we, please advise you to collect the router or pick up the router at your earliest convenience so that, you can get connected to the service.","start_word":19,"end_word":78,"intents":[{"intent":"Request router collection","confidence_score":0.114044465}]}]},"sentiments":{"segments":[{"text":"You have reached the message bank of 0420474673. Hello, Sanesh. My name is Mary, and I'm calling from Airtel. I am just calling regarding with the status of your router, and I'm glad to inform you that your router is currently waiting for collection at Sangreana Distribution Center last Thursday, September 24. So we, please advise you to collect the router or pick up the router at your earliest convenience so that, you can get connected to the service. If, you received this email and I mean, message and need further questions, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":0,"end_word":105,"sentiment":"neutral","sentiment_score":0.1511956751346588},{"text":"Thank you, and have a great day.","start_word":106,"end_word":112,"sentiment":"positive","sentiment_score":0.6679057478904724},{"text":"Goodbye for now.","start_word":113,"end_word":115,"sentiment":"neutral","sentiment_score":0.07580363005399704}],"average":{"sentiment":"neutral","sentiment_score":0.18122591638261343}}}}