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Before I go any further, I just wanted to let you know that our calls are recorded recorded, sorry, for quality and coaching purposes. Is that okay with you? Oakview Financial, we look after your super and yep. And just before we go any further, can I just get you to confirm your full name, date of birth, and your address, please? Beautiful. Thanks for that, Michael. I appreciate that. I was just phoning today to hopefully schedule a meeting for your annual review that's due. You know? Yes. I was just wondering, is there a specific day of the week that suits you better for those? Fridays? No worries at all. Let me just jump Yep. Okay. Let me just jump in the calendar. I'm gonna just have a look at what I've got here. I can do 02:30 on the eleventh if that works for you, the September 11. That's a Friday. Yeah. That's on a Friday. Yes? September 11. Beautiful. And with that, did you want me to send a calendar invite for your appointment to your email address? Like a yes. Yep. Okay. Beautiful. And That was all, actually. Sorry. I was just gonna say, did you wanna remind a text message? Sorry about that. Given that it's so far out. Yeah. Alright. Beautiful. I will no. That's fine. I'll make sure that that's scheduled to send out to you. Fantastic. Thanks, Michael. I appreciate your time. Enjoy your afternoon. Thanks. 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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi. It's Jenna from Oakview Financial. Just phoning regarding booking in your annual review.\n\nChannel 1: Thanks, Jenna. Please stay on the line.\n\nChannel 0: Hi, Michael. It's Jenna here from Oakview Financial. How are you today?\n\nChannel 1: Hey. Good. Thanks.\n\nChannel 0: That's good. That's good. Before I go any further, I just wanted to let you know that our calls are recorded recorded, sorry, for quality and coaching purposes. Is that okay with you?\n\nChannel 1: Yeah. Where are you from? Sorry?\n\nChannel 0: Oakview Financial, we\n\nChannel 1: Oh,\n\nChannel 0: look\n\nChannel 1: yep.\n\nChannel 0: after\n\nChannel 1: Yep. Yep.\n\nChannel 0: your\n\nChannel 1: Yep.\n\nChannel 0: super\n\nChannel 1: Cool.\n\nChannel 0: and yep.\n\nChannel 1: Yep.\n\nChannel 0: And just before we go any further, can I just get you to confirm your full name, date of birth, and your address, please?\n\nChannel 1: Marco Cosvides. 5 Steckane Street, LOI, 14th 11th 74.\n\nChannel 0: Beautiful. Thanks for that, Michael. I appreciate that.\n\nChannel 1: Correct.\n\nChannel 0: I was just phoning today to hopefully schedule a meeting for your annual review that's due.\n\nChannel 1: Oh, okay. Yep.\n\nChannel 0: You know? Yes. I was just wondering, is there a specific day of the week that suits you better for those?\n\nChannel 1: Friday would be great.\n\nChannel 0: Fridays? No worries at all. Let me just\n\nChannel 1: I finished\n\nChannel 0: jump\n\nChannel 1: at I finished at 02:30, so anytime after that.\n\nChannel 0: Yep. Okay. Let me just jump in the calendar. I'm gonna just have a look at what I've got here. 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Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":1.04,"sentiment":"neutral","sentiment_score":0.029230520129203796},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":1.04,"end":5.38,"sentiment":"neutral","sentiment_score":0.012776874878909439}],"sentiment":"neutral","sentiment_score":0.013744736364220871,"channel":1,"num_words":17,"start":0.64,"end":5.38},{"sentences":[{"text":"Hi.","start":10.0,"end":10.32,"sentiment":"neutral","sentiment_score":0.04768473654985428},{"text":"It's Jenna from Oakview Financial.","start":10.32,"end":12.66,"sentiment":"neutral","sentiment_score":0.06204588413238525},{"text":"Just phoning regarding booking in your annual review.","start":13.214999,"end":16.195,"sentiment":"neutral","sentiment_score":0.10141657665371895}],"sentiment":"neutral","sentiment_score":0.08351762646010943,"channel":0,"num_words":14,"start":10.0,"end":16.195},{"sentences":[{"text":"Thanks, 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The representative confirms Michael's personal information and asks about his preferred date and time for the review. The representative also offers to send a calendar invite and reminds Michael to text if he needs to."},"intents":{"segments":[{"text":"Hi. It's Jenna from Oakview Financial. Just phoning regarding booking in your annual review. Thanks, Jenna.","start_word":17,"end_word":32,"intents":[{"intent":"Book annual review","confidence_score":0.08726258}]},{"text":"And just before we go any further, can I just get you to confirm your full name, date of birth, and your address, please? Marco Cosvides.","start_word":108,"end_word":133,"intents":[{"intent":"Confirm identity","confidence_score":0.42481345}]},{"text":"I was just phoning today to hopefully schedule a meeting for your annual review that's due. Oh, okay.","start_word":150,"end_word":167,"intents":[{"intent":"Schedule meeting","confidence_score":0.5046045}]},{"text":"I can do 02:30 on the eleventh if that works for you, the September 11. What day is it? Is that on a Friday? That's a Friday. Yeah. Yeah. That's Cool. on a Friday. No problem. Yes? Yep. September 11. Beautiful. And with that, did you want me to send a calendar invite for your appointment to your email address? Yeah.","start_word":234,"end_word":294,"intents":[{"intent":"Schedule appointment","confidence_score":0.87756175}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi. It's Jenna from Oakview Financial. 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Yep. your Yep.","start_word":57,"end_word":102,"sentiment":"neutral","sentiment_score":0.016644446179270744},{"text":"super Cool.","start_word":103,"end_word":104,"sentiment":"positive","sentiment_score":0.39201876521110535},{"text":"and yep. Yep. And just before we go any further, can I just get you to confirm your full name, date of birth, and your address, please? Marco Cosvides. 5 Steckane Street, LOI, 14th 11th 74.","start_word":105,"end_word":140,"sentiment":"neutral","sentiment_score":0.04115134850144386},{"text":"Beautiful. Thanks for that, Michael. I appreciate that.","start_word":141,"end_word":148,"sentiment":"positive","sentiment_score":0.6384527683258057},{"text":"Correct. I was just phoning today to hopefully schedule a meeting for your annual review that's due. Oh, okay. Yep. You know? Yes. 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