{"metadata":{"transaction_key":"deprecated","request_id":"019f025e-3f29-7973-92ca-64238fb2c6a9","sha256":"8c9615d8d360266327c20adbd9fda8b80b7f3f13e5188372c070941786f03a15","created":"2026-06-26T05:19:19.687Z","duration":15.3359375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":53},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":16}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. Thanks for calling. Sorry I missed your call. Please leave your name and number. I'll get back to you. Sorry. This mailbox is full and cannot accept any more recordings. Thank you for using the voice mail system. Goodbye.","confidence":1.0,"words":[{"word":"hi","start":1.1999999,"end":1.52,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.166069358587265},{"word":"thanks","start":1.52,"end":1.8399999,"confidence":0.99902344,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.3657004237174988},{"word":"for","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.3054303228855133},{"word":"calling","start":2.0,"end":2.5,"confidence":1.0,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":0.27742505073547363},{"word":"sorry","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.11890339851379396},{"word":"i","start":2.8,"end":2.96,"confidence":0.66259766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1408413052558899},{"word":"missed","start":2.96,"end":3.1999998,"confidence":0.9970703,"punctuated_word":"missed","sentiment":"neutral","sentiment_score":-0.15773940086364746},{"word":"your","start":3.1999998,"end":3.36,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.16147062182426453},{"word":"call","start":3.36,"end":3.76,"confidence":1.0,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.1650598645210266},{"word":"please","start":3.76,"end":4.08,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.09865273535251616},{"word":"leave","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.059512920677661896},{"word":"your","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.04227714240550995},{"word":"name","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.01200895756483078},{"word":"and","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.041712965816259384},{"word":"number","start":4.88,"end":5.2,"confidence":0.97021484,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.027907051146030423},{"word":"i'll","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.021838054060935978},{"word":"get","start":5.3599997,"end":5.52,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.024308785796165463},{"word":"back","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.013424336910247804},{"word":"to","start":5.7599998,"end":5.8399997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01073116809129715},{"word":"you","start":5.8399997,"end":6.3399997,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.03277598321437836},{"word":"sorry","start":6.8799996,"end":7.3799996,"confidence":0.99365234,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.4276515245437622},{"word":"this","start":7.52,"end":7.8399997,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.823060929775238},{"word":"mailbox","start":7.8399997,"end":8.32,"confidence":0.9326172,"punctuated_word":"mailbox","sentiment":"negative","sentiment_score":-0.7974952459335327},{"word":"is","start":8.32,"end":8.639999,"confidence":0.99902344,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8530330061912537},{"word":"full","start":8.639999,"end":9.139999,"confidence":1.0,"punctuated_word":"full","sentiment":"negative","sentiment_score":-0.8713304400444031},{"word":"and","start":9.28,"end":9.599999,"confidence":0.97802734,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.8681721091270447},{"word":"cannot","start":9.599999,"end":10.08,"confidence":1.0,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.9009013772010804},{"word":"accept","start":10.08,"end":10.58,"confidence":1.0,"punctuated_word":"accept","sentiment":"negative","sentiment_score":-0.8998234272003174},{"word":"any","start":10.639999,"end":10.88,"confidence":0.9375,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.8922816514968872},{"word":"more","start":10.88,"end":11.12,"confidence":1.0,"punctuated_word":"more","sentiment":"negative","sentiment_score":-0.880501389503479},{"word":"recordings","start":11.12,"end":11.62,"confidence":0.9975586,"punctuated_word":"recordings.","sentiment":"negative","sentiment_score":-0.8189432621002197},{"word":"thank","start":12.0,"end":12.24,"confidence":1.0,"punctuated_word":"Thank","sentiment":"negative","sentiment_score":-0.41690558195114136},{"word":"you","start":12.24,"end":12.4,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.45754194259643555},{"word":"for","start":12.4,"end":12.639999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.21757610142230988},{"word":"using","start":12.639999,"end":13.12,"confidence":1.0,"punctuated_word":"using","sentiment":"negative","sentiment_score":-0.4430605173110962},{"word":"the","start":13.12,"end":13.28,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4979630410671234},{"word":"voice","start":13.28,"end":13.599999,"confidence":0.9863281,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":-0.27070000767707825},{"word":"mail","start":13.599999,"end":14.0,"confidence":1.0,"punctuated_word":"mail","sentiment":"neutral","sentiment_score":-0.3024933636188507},{"word":"system","start":14.0,"end":14.5,"confidence":1.0,"punctuated_word":"system.","sentiment":"negative","sentiment_score":-0.4667177200317383},{"word":"goodbye","start":14.719999,"end":15.219999,"confidence":0.99853516,"punctuated_word":"Goodbye.","sentiment":"negative","sentiment_score":-0.34824854135513306}],"paragraphs":{"transcript":"\nHi. Thanks for calling. Sorry I missed your call. Please leave your name and number. I'll get back to you.\n\nSorry. This mailbox is full and cannot accept any more recordings. Thank you for using the voice mail system. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.166069358587265},{"text":"Thanks for calling.","start":1.52,"end":2.5,"sentiment":"neutral","sentiment_score":0.31618526577949524},{"text":"Sorry I missed your call.","start":2.56,"end":3.76,"sentiment":"neutral","sentiment_score":-0.1488029181957245},{"text":"Please leave your name and number.","start":3.76,"end":5.2,"sentiment":"neutral","sentiment_score":-0.0470119621604681},{"text":"I'll get back to you.","start":5.2,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.0032128050923347475}],"sentiment":"neutral","sentiment_score":0.005230140872299671,"num_words":20,"start":1.1999999,"end":6.3399997},{"sentences":[{"text":"Sorry.","start":6.8799996,"end":7.3799996,"sentiment":"negative","sentiment_score":-0.4276515245437622},{"text":"This mailbox is full and cannot accept any more recordings.","start":7.52,"end":11.62,"sentiment":"negative","sentiment_score":-0.8605542838573456},{"text":"Thank you for using the voice mail system.","start":12.0,"end":14.5,"sentiment":"negative","sentiment_score":-0.3841197844594717},{"text":"Goodbye.","start":14.719999,"end":15.219999,"sentiment":"negative","sentiment_score":-0.34824854135513306}],"sentiment":"negative","sentiment_score":-0.6227200590074062,"num_words":20,"start":6.8799996,"end":15.219999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Thanks for calling. Sorry I missed your call. Please leave your name and number. I'll get back to you.\n\nSorry. This mailbox is full and cannot accept any more recordings. Thank you for using the voice mail system. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.166069358587265},{"text":"Thanks for calling.","start":1.52,"end":2.5,"sentiment":"neutral","sentiment_score":0.31618526577949524},{"text":"Sorry I missed your call.","start":2.56,"end":3.76,"sentiment":"neutral","sentiment_score":-0.1488029181957245},{"text":"Please leave your name and number.","start":3.76,"end":5.2,"sentiment":"neutral","sentiment_score":-0.0470119621604681},{"text":"I'll get back to you.","start":5.2,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.0032128050923347475}],"sentiment":"neutral","sentiment_score":0.005230140872299671,"channel":1,"num_words":20,"start":1.1999999,"end":6.3399997},{"sentences":[{"text":"Sorry.","start":6.8799996,"end":7.3799996,"sentiment":"negative","sentiment_score":-0.4276515245437622},{"text":"This mailbox is full and cannot accept any more recordings.","start":7.52,"end":11.62,"sentiment":"negative","sentiment_score":-0.8605542838573456},{"text":"Thank you for using the voice mail system.","start":12.0,"end":14.5,"sentiment":"negative","sentiment_score":-0.3841197844594717},{"text":"Goodbye.","start":14.719999,"end":15.219999,"sentiment":"negative","sentiment_score":-0.34824854135513306}],"sentiment":"negative","sentiment_score":-0.6227200590074062,"channel":1,"num_words":20,"start":6.8799996,"end":15.219999}]},"summary":{"result":"success","short":"Hi. Thanks for calling. Sorry I missed your call. Please leave your name and number. I'll get back to you. Sorry. This mailbox is full and cannot accept any more recordings. Thank you for using the voice mail system. Goodbye."},"intents":{"segments":[{"text":"Thank you for using the voice mail system. Goodbye.","start_word":31,"end_word":39,"intents":[{"intent":"Provide information","confidence_score":0.0027807106},{"intent":"Apologize for missing call","confidence_score":0.092748284}]},{"text":"Goodbye.","start_word":39,"end_word":39,"intents":[{"intent":"Inform about full mailbox","confidence_score":0.07248684}]}]},"sentiments":{"segments":[{"text":"Hi. Thanks for calling. Sorry I missed your call. Please leave your name and number. I'll get back to you.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.01355668157339096},{"text":"Sorry. This mailbox is full and cannot accept any more recordings. Thank you for using the voice mail system. Goodbye.","start_word":20,"end_word":39,"sentiment":"negative","sentiment_score":-0.5980087518692017}],"average":{"sentiment":"neutral","sentiment_score":-0.28645652195192733}}}}