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To make an instant booking, view our menus and wine lists, or submit an inquiry, please visit our website at www.birdcagebar.com.au. If you are calling during business hours regarding a reservation, please press 1 now, and we will be with you shortly. For To make a booking, please visit our website for live availability at www.birdcagedining.com.au where you can book a table with just a few clicks. If you're calling during business hours regarding a reservation, please press 1 now, and we'll be with you shortly. For group dining and function inquiries, please visit our website at www.birdcagedining.com.au where you'll find everything you need, including floor plans, menus, and beverage packages to suit your special event. Or if you'd like to speak to our events team, please press 2 now. Hello. Deckers Dining. Cameron speaking. That's alright. Is it is it Savania? Saviano. Yep. It's alright, mate. I hate picking up the phone as well. It's when people keep battering on and on and on as well. It's like yep. I feel your I feel your pain there, brother. When would you like to reschedule for? On you wanna do next Tuesday? So two two people for lunch at the same time, half twelve. You want five? We can do five. No worries. 12:30. It's okay. Hang on. I'm just letting you go There you go. It's done. All sorted for you. Five people five people next week on Tuesday. No worries, sir. We'll see you next week. Okay? Thanks. 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and thank you for calling Birdcage. To make an instant booking, view our menus and wine lists, or submit an inquiry, please visit our website at www.birdcagebar.com.au. If you are calling during business hours regarding a reservation, please press 1 now, and we will be with you shortly. For To make a booking, please visit our website for live availability at www.birdcagedining.com.au where you can book a table with just a few clicks. If you're calling during business hours regarding a reservation, please press 1 now, and we'll be with you shortly.\n\nFor group dining and function inquiries, please visit our website at www.birdcagedining.com.au where you'll find everything you need, including floor plans, menus, and beverage packages to suit your special event. Or if you'd like to speak to our events team, please press 2 now. Hello. Deckers Dining. Cameron speaking.\n\nThat's alright. Is it is it Savania? Saviano. Yep. It's alright, mate.\n\nI hate picking up the phone as well. It's when people keep battering on and on and on as well. It's like yep. I feel your I feel your pain there, brother. When would you like to reschedule for?\n\nOn you wanna do next Tuesday? So two two people for lunch at the same time, half twelve. You want five? We can do five. No worries.\n\n12:30. It's okay. Hang on. I'm just letting you go There you go. It's done.\n\nAll sorted for you. Five people five people next week on Tuesday. No worries, sir. We'll see you next week. Okay?\n\nThanks. 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To make an instant booking, view our menus and wine lists, or submit an inquiry, please visit our website at www.birdcagebar.com.au. If you are calling during business hours regarding a reservation, please press 1 now, and we will be with you shortly. For To make a booking, please visit our website for live availability at www.birdcagedining.com.au where you can book a table with just a few clicks. If you're calling during business hours regarding a reservation, please press 1 now, and we'll be with you shortly.\n\nFor group dining and function inquiries, please visit our website at www.birdcagedining.com.au where you'll find everything you need, including floor plans, menus, and beverage packages to suit your special event. Or if you'd like to speak to our events team, please press 2 now. Hello. Deckers Dining. Cameron\n\nChannel 0: Hey there, Cameron. My name is Sevi Zothern. I had an a booking scheduled for 12:30 this afternoon, which I was caught on the phone to a client who did not\n\nChannel 1: speaking.\n\nChannel 0: finish talking. And\n\nChannel 1: That's\n\nChannel 0: I\n\nChannel 1: alright.\n\nChannel 0: do apologize. I'm wondering if I can reschedule or, you know, book\n\nChannel 1: Is\n\nChannel 0: in some time.\n\nChannel 1: it is it Savania?\n\nChannel 0: Severiano. Severiano. See. Yeah.\n\nChannel 1: Saviano.\n\nChannel 0: That's me. Mate,\n\nChannel 1: Yep.\n\nChannel 0: I've literally just got off the phone then.\n\nChannel 1: It's alright, mate. I hate picking up the phone as well.\n\nChannel 0: Oh, so it's absolute nightmare. I just don't understand why it keeps happening to me. I was really looking forward to that.\n\nChannel 1: It's when people keep battering on and on and on as well.\n\nChannel 0: Yeah.\n\nChannel 1: It's like\n\nChannel 0: Yeah. You know\n\nChannel 1: yep.\n\nChannel 0: what I'm saying? 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Please, if I can.\n\nChannel 1: No worries.\n\nChannel 0: Yeah.\n\nChannel 1: 12:30.\n\nChannel 0: Sorry about that, man. I hate I hate I hate doing that.\n\nChannel 1: It's okay. Hang on. I'm just letting you go There you go. It's done. All sorted for you.\n\nFive\n\nChannel 0: You\n\nChannel 1: people five people next week on Tuesday.\n\nChannel 0: are you are the man. Thank you, Cameron. I really appreciate your time.\n\nChannel 1: No worries, sir. We'll see you next week. Okay?\n\nChannel 0: Thank you, mate. See\n\nChannel 1: Thanks.\n\nChannel 0: you see you then.\n\nChannel 1: Bye bye.\n\nChannel 0: Bye. Bye. 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can.","start":134.57,"end":135.71,"sentiment":"neutral","sentiment_score":0.05688989255577326}],"sentiment":"neutral","sentiment_score":0.04641552595421672,"channel":0,"num_words":8,"start":133.53,"end":135.71},{"sentences":[{"text":"No worries.","start":136.675,"end":137.335,"sentiment":"neutral","sentiment_score":0.042344288900494576}],"sentiment":"neutral","sentiment_score":0.042344288900494576,"channel":1,"num_words":2,"start":136.675,"end":137.335},{"sentences":[{"text":"Yeah.","start":137.37,"end":137.87,"sentiment":"neutral","sentiment_score":0.03151508420705795}],"sentiment":"neutral","sentiment_score":0.03151508420705795,"channel":0,"num_words":1,"start":137.37,"end":137.87},{"sentences":[{"text":"12:30.","start":138.835,"end":139.735,"sentiment":"neutral","sentiment_score":0.024419762194156647}],"sentiment":"neutral","sentiment_score":0.024419762194156647,"channel":1,"num_words":1,"start":138.835,"end":139.735},{"sentences":[{"text":"Sorry about that, man.","start":140.49,"end":141.61,"sentiment":"neutral","sentiment_score":-0.11500831693410873},{"text":"I hate I hate I hate doing that.","start":141.61,"end":143.63,"sentiment":"negative","sentiment_score":-0.39522483199834824}],"sentiment":"neutral","sentiment_score":-0.3018193269769351,"channel":0,"num_words":12,"start":140.49,"end":143.63},{"sentences":[{"text":"It's okay.","start":143.63501,"end":144.195,"sentiment":"neutral","sentiment_score":-0.011499632149934769},{"text":"Hang on.","start":144.195,"end":144.755,"sentiment":"neutral","sentiment_score":-0.0016244156286120415},{"text":"I'm just letting you go There you go.","start":144.755,"end":153.05,"sentiment":"neutral","sentiment_score":0.04179667681455612},{"text":"It's done.","start":153.05,"end":153.45,"sentiment":"neutral","sentiment_score":0.10343975573778152},{"text":"All sorted for you.","start":153.45,"end":155.20999,"sentiment":"neutral","sentiment_score":0.12548021599650383}],"sentiment":"neutral","sentiment_score":0.05649587191227409,"channel":1,"num_words":18,"start":143.63501,"end":155.20999},{"sentences":[{"text":"Five","start":155.20999,"end":155.61,"sentiment":"neutral","sentiment_score":0.051572129130363464}],"sentiment":"neutral","sentiment_score":0.051572129130363464,"channel":1,"num_words":1,"start":155.20999,"end":155.61},{"sentences":[{"text":"You","start":155.585,"end":156.085,"sentiment":"neutral","sentiment_score":0.05837353691458702}],"sentiment":"neutral","sentiment_score":0.05837353691458702,"channel":0,"num_words":1,"start":155.585,"end":156.085},{"sentences":[{"text":"people five people next week on Tuesday.","start":155.61,"end":158.26999,"sentiment":"neutral","sentiment_score":0.07235299104026385}],"sentiment":"neutral","sentiment_score":0.07235299104026385,"channel":1,"num_words":7,"start":155.61,"end":158.26999},{"sentences":[{"text":"are you are the man.","start":157.985,"end":160.145,"sentiment":"neutral","sentiment_score":0.09159293547272682},{"text":"Thank you, Cameron.","start":160.145,"end":160.945,"sentiment":"positive","sentiment_score":0.4962064226468404},{"text":"I really appreciate your time.","start":160.945,"end":162.20094,"sentiment":"positive","sentiment_score":0.5918328642845154}],"sentiment":"positive","sentiment_score":0.3773652512866717,"channel":0,"num_words":13,"start":157.985,"end":162.20094},{"sentences":[{"text":"No worries, sir.","start":162.16093,"end":162.88094,"sentiment":"neutral","sentiment_score":0.2785610208908717},{"text":"We'll see you next week.","start":162.88094,"end":163.76094,"sentiment":"neutral","sentiment_score":0.2724922448396683},{"text":"Okay?","start":163.76094,"end":164.26094,"sentiment":"neutral","sentiment_score":0.202092245221138}],"sentiment":"neutral","sentiment_score":0.2666929480102327,"channel":1,"num_words":9,"start":162.16093,"end":164.26094},{"sentences":[{"text":"Thank you, mate.","start":164.12094,"end":164.84094,"sentiment":"positive","sentiment_score":0.3854970733324687},{"text":"See","start":164.84094,"end":165.24094,"sentiment":"neutral","sentiment_score":0.3087862432003021}],"sentiment":"positive","sentiment_score":0.36631936579942703,"channel":0,"num_words":4,"start":164.12094,"end":165.24094},{"sentences":[{"text":"Thanks.","start":165.04094,"end":165.54094,"sentiment":"positive","sentiment_score":0.3758605718612671}],"sentiment":"positive","sentiment_score":0.3758605718612671,"channel":1,"num_words":1,"start":165.04094,"end":165.54094},{"sentences":[{"text":"you see you then.","start":165.24094,"end":165.88094,"sentiment":"neutral","sentiment_score":0.26281004026532173}],"sentiment":"neutral","sentiment_score":0.26281004026532173,"channel":0,"num_words":4,"start":165.24094,"end":165.88094},{"sentences":[{"text":"Bye bye.","start":165.68094,"end":166.34093,"sentiment":"neutral","sentiment_score":0.18719453364610672}],"sentiment":"neutral","sentiment_score":0.18719453364610672,"channel":1,"num_words":2,"start":165.68094,"end":166.34093},{"sentences":[{"text":"Bye.","start":165.88094,"end":166.28094,"sentiment":"neutral","sentiment_score":0.10729029774665833},{"text":"Bye.","start":166.28094,"end":166.44095,"sentiment":"neutral","sentiment_score":0.14022277295589447},{"text":"Bye.","start":166.44095,"end":166.94095,"sentiment":"neutral","sentiment_score":-0.08956430107355118}],"sentiment":"neutral","sentiment_score":0.05264958987633387,"channel":0,"num_words":3,"start":165.88094,"end":166.94095}]},"summary":{"result":"success","short":"A customer calls Birdcage and is directed to various options, including making an instant booking and accessing live reservations. The customer is interrupted by a phone call from someone trying to book an appointment, but eventually agrees to a new appointment for five people on Tuesday at 5 pm. The customer apologizes for the interruption and thanks the representative for their help."},"intents":{"segments":[{"text":"To make an instant booking, view our menus and wine lists, or submit an inquiry, please visit our website at www.birdcagebar.com.au.","start_word":7,"end_word":27,"intents":[{"intent":"Make booking","confidence_score":0.27417627}]},{"text":"If you are calling during business hours regarding a reservation, please press 1 now, and we will be with you shortly.","start_word":28,"end_word":48,"intents":[{"intent":"Make a reservation","confidence_score":0.07867541}]},{"text":"Should we just go same time next week? Is that okay?","start_word":296,"end_word":306,"intents":[{"intent":"Reschedule appointment","confidence_score":0.10125883}]}]},"sentiments":{"segments":[{"text":"Hello, and thank you for calling Birdcage. To make an instant booking, view our menus and wine lists, or submit an inquiry, please visit our website at www.","start_word":0,"end_word":27,"sentiment":"positive","sentiment_score":0.4522634148597718},{"text":"birdcagebar.com.au. If you are calling during business hours regarding a reservation, please press 1 now, and we will be with you shortly. For To make a booking, please visit our website for live availability at www.birdcagedining.com.au where you can book a table with just a few clicks. If you're calling during business hours regarding a reservation, please press 1 now, and we'll be with you shortly. For group dining and function inquiries, please visit our website at www.birdcagedining.com.au where you'll find everything you need, including floor plans, menus, and beverage packages to suit your special event. Or if you'd like to speak to our events team, please press 2 now. Hello. Deckers Dining. Cameron Hey there, Cameron. My name is Sevi Zothern. I had an a booking scheduled for 12:30 this afternoon, which I was caught on the phone to a client who did not speaking. finish talking. And That's I alright.","start_word":27,"end_word":178,"sentiment":"neutral","sentiment_score":0.07413598150014877},{"text":"do apologize.","start_word":179,"end_word":180,"sentiment":"negative","sentiment_score":-0.4186510443687439},{"text":"I'm wondering if I can reschedule or, you know, book Is in some time. it is it Savania? Severiano. Severiano. See. Yeah. Saviano. That's me. Mate, Yep.","start_word":181,"end_word":207,"sentiment":"neutral","sentiment_score":-0.14493587613105774},{"text":"I've literally just got off the phone then.","start_word":208,"end_word":215,"sentiment":"negative","sentiment_score":-0.40874290466308594},{"text":"It's alright, mate.","start_word":216,"end_word":218,"sentiment":"neutral","sentiment_score":-0.18386071920394895},{"text":"I hate picking up the phone as well. Oh, so it's absolute nightmare. I just don't understand why it keeps happening to me.","start_word":219,"end_word":241,"sentiment":"negative","sentiment_score":-0.5473424196243286},{"text":"I was really looking forward to that. It's when people keep battering on and on and on as well. Yeah. It's like Yeah. You know yep. what I'm saying?","start_word":242,"end_word":270,"sentiment":"neutral","sentiment_score":-0.1302020698785782},{"text":"And I and feel I'm your I feel your pain there, brother.","start_word":271,"end_word":282,"sentiment":"negative","sentiment_score":-0.441974937915802},{"text":"When yeah. would you Well, like thank to you reschedule for understanding. for? Should we just go same time next week? Is that okay? I'm really sorry about On that. you wanna do next Tuesday? Yeah. If you can. If So if two that's possible. two people for lunch at the same time, half You twelve. know what? To make it up to you, if we can if we can make it for five of us, that'll be even better. You want five? We can do Yeah. five. Let's go five. Yeah. Please, if I can. No worries. Yeah. 12:30. Sorry about that, man.","start_word":283,"end_word":386,"sentiment":"neutral","sentiment_score":0.031000835821032524},{"text":"I hate I hate I hate doing that.","start_word":387,"end_word":394,"sentiment":"negative","sentiment_score":-0.39428630471229553},{"text":"It's okay. Hang on. I'm just letting you go There you go. It's done. All sorted for you. Five You people five people next week on Tuesday. are you are the man.","start_word":395,"end_word":426,"sentiment":"neutral","sentiment_score":0.062402281910181046},{"text":"Thank you, Cameron. I really appreciate your time.","start_word":427,"end_word":434,"sentiment":"positive","sentiment_score":0.5488089323043823},{"text":"No worries, sir. We'll see you next week. Okay?","start_word":435,"end_word":443,"sentiment":"neutral","sentiment_score":0.27212703227996826},{"text":"Thank you, mate. See Thanks.","start_word":444,"end_word":448,"sentiment":"positive","sentiment_score":0.37177732586860657},{"text":"you see you then. Bye bye. Bye. Bye. Bye.","start_word":449,"end_word":457,"sentiment":"neutral","sentiment_score":0.18735598027706143}],"average":{"sentiment":"neutral","sentiment_score":0.013023037890227882}}}}