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Just before I go any further, I just wanted to let you know that our calls are recorded for quality and coaching purposes. Is that okay with you? Yes. Fantastic. And while I have you, just quickly, can I get you to confirm your full name, date of birth, and address, address, please? Fantastic. Thank you for that, Sean. I'm phoning today just to see if you have a few moments to book in your annual review that's due for your super insurances. So do you have a few moments to do that? Sure. At the moment, we're looking at the week starting the September 7, which is about two weeks away. Is there any day of the week that works best for you? Oh, sorry. That's Monday the seventh. So that's my when my availability starts that week. I'm booked up until then. So if there's a day of the week that you prefer, I can see what I can move around to get that booked in for you. Nope. Okay. Is there a time of day? Middle of the day? Yeah. Of course. Of course. What about I'm just checking. The Thursday, the tenth at 12:00. Does that sound okay? Beautiful. Did you want me to send you through a calendar invitation so that's in your emails for you? Fantastic. No worries at all. Well, thanks so much for your time, Sean. I'll send that through, and I look forward to speaking with you more then. Thanks. Bye. 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Sean. This is Jenniferning from Oakview Financial. How are you today? I'm well. Thank you.\n\nJust before I go any further, I just wanted to let you know that our calls are recorded for quality and coaching purposes. Is that okay with you? Yes. Fantastic. And while I have you, just quickly, can I get you to confirm your full name, date of birth, and address, address, please?\n\nFantastic. Thank you for that, Sean. I'm phoning today just to see if you have a few moments to book in your annual review that's due for your super insurances. So do you have a few moments to do that? Sure.\n\nAt the moment, we're looking at the week starting the September 7, which is about two weeks away. Is there any day of the week that works best for you? Oh, sorry. That's Monday the seventh. So that's my when my availability starts that week.\n\nI'm booked up until then. So if there's a day of the week that you prefer, I can see what I can move around to get that booked in for you. Nope. Okay. Is there a time of day?\n\nMiddle of the day? Yeah. Of course. Of course. What about I'm just checking.\n\nThe Thursday, the tenth at 12:00. Does that sound okay? Beautiful. Did you want me to send you through a calendar invitation so that's in your emails for you? Fantastic.\n\nNo worries at all. Well, thanks so much for your time, Sean. I'll send that through, and I look forward to speaking with you more then. Thanks. 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Sean speaking. Yeah. Not too bad. Yourself?\n\nYep. Sean Christopher Braxton. 01/25/1990. 638 Beechmont Road. Long Beachmont.\n\nYep. Yeah. Sure. Mhmm. Oh, so you wanna do it on Tuesday, the seventh?\n\nOkay. No. Not really a day that I prefer. Probably probably sort of middle of the day or early afternoon. Yeah.\n\nYep. Sounds good. Yep. Yeah. That'd be good.\n\nThen I wanted to get. No worries. It's okay. See you. 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Sean speaking.\n\nChannel 0: Hi, Sean. This is Jenniferning from Oakview Financial. How are you today?\n\nChannel 1: Yeah. Not too bad. Yourself?\n\nChannel 0: I'm well. Thank you. Just before I go any further, I just wanted to let you know that our calls are recorded for quality and coaching purposes. Is that okay with you?\n\nChannel 1: Yep.\n\nChannel 0: Yes. Fantastic. And while I have you, just quickly, can I get you to confirm your full name, date of birth, and address, address,\n\nChannel 1: Sean\n\nChannel 0: please?\n\nChannel 1: Christopher Braxton. 01/25/1990. 638 Beechmont Road. Long Beachmont.\n\nChannel 0: Fantastic. Thank you for that, Sean. I'm phoning today just to see if you have a few moments to book in your annual review that's due\n\nChannel 1: Yep.\n\nChannel 0: for your super insurances. So do you have a few moments to do that?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Sure. At the moment, we're looking at the week starting the September 7, which is about two weeks away. Is there any day of the week that works best for you?\n\nChannel 1: Mhmm. Oh, so you wanna do it on Tuesday, the seventh?\n\nChannel 0: Oh, sorry. That's Monday the seventh. So that's my when my availability starts that week. I'm booked up until then. So\n\nChannel 1: Okay.\n\nChannel 0: if there's a day of the week that you prefer, I can see what I can move around to get that booked in for you.\n\nChannel 1: No. Not really a day that I prefer.\n\nChannel 0: Nope. Okay. Is there a time of day?\n\nChannel 1: Probably probably sort of middle of the day or early\n\nChannel 0: Middle\n\nChannel 1: afternoon.\n\nChannel 0: of the day? Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Of course. Of course. What about I'm just checking. The Thursday, the tenth at 12:00.\n\nChannel 1: Yep. Sounds good.\n\nChannel 0: Does that sound okay? Beautiful.\n\nChannel 1: Yep.\n\nChannel 0: Did you want me to send you through a calendar invitation so that's in your emails for you?\n\nChannel 1: Yeah. That'd be good. Then I wanted to get.\n\nChannel 0: Fantastic. No worries at all. Well, thanks so much for your time, Sean. I'll send that through, and I look forward to speaking with you more then.\n\nChannel 1: No worries. It's okay.\n\nChannel 0: Thanks. Bye.\n\nChannel 1: See you. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.36,"sentiment":"neutral","sentiment_score":0.02584144286811352},{"text":"Sean speaking.","start":3.36,"end":4.18,"sentiment":"neutral","sentiment_score":0.04543318413197994}],"sentiment":"neutral","sentiment_score":0.03890260371069113,"channel":1,"num_words":3,"start":2.8799999,"end":4.18},{"sentences":[{"text":"Hi, Sean.","start":3.6799998,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.08406466618180275},{"text":"This is Jenniferning from Oakview Financial.","start":5.3599997,"end":7.52,"sentiment":"neutral","sentiment_score":0.14665455371141434},{"text":"How are you 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you.","start":137.61494,"end":138.01494,"sentiment":"neutral","sentiment_score":0.23471691459417343},{"text":"Bye.","start":138.01494,"end":138.51494,"sentiment":"neutral","sentiment_score":0.14690417051315308}],"sentiment":"neutral","sentiment_score":0.20544599990049997,"channel":1,"num_words":3,"start":137.61494,"end":138.51494},{"sentences":[{"text":"Bye.","start":138.79488,"end":139.29488,"sentiment":"neutral","sentiment_score":0.08986689150333405}],"sentiment":"neutral","sentiment_score":0.08986689150333405,"channel":0,"num_words":1,"start":138.79488,"end":139.29488}]},"summary":{"result":"success","short":"A representative from Oakview Financial calls a customer named Christopher Braxton to schedule an annual review. The representative confirms his personal information and asks about his availability for the review. The customer requests an early Middle afternoon on Thursday, and the representative agrees to send a calendar invitation via email."},"intents":{"segments":[{"text":"Just before I go any further, I just wanted to let you know that our calls are recorded for quality and coaching purposes. Is that okay with you? Yep.","start_word":24,"end_word":52,"intents":[{"intent":"Confirm call recording","confidence_score":0.008671149}]},{"text":"Thank you for that, Sean. I'm phoning today just to see if you have a few moments to book in your annual review that's due Yep.","start_word":88,"end_word":113,"intents":[{"intent":"Book annual review","confidence_score":0.50976646}]}]},"sentiments":{"segments":[{"text":"Hello? Sean Hi, speaking. Sean. This is Jenniferning from Oakview Financial. How are you today? Yeah. Not too bad. Yourself?","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.14131081104278564},{"text":"I'm well. Thank you.","start_word":20,"end_word":23,"sentiment":"positive","sentiment_score":0.4650158882141114},{"text":"Just before I go any further, I just wanted to let you know that our calls are recorded for quality and coaching purposes. Is that okay with you? Yep. Yes.","start_word":24,"end_word":53,"sentiment":"neutral","sentiment_score":0.1305881291627884},{"text":"Fantastic.","start_word":54,"end_word":54,"sentiment":"positive","sentiment_score":0.5140883326530457},{"text":"And while I have you, just quickly, can I get you to confirm your full name, date of birth, and address, address, Sean please? Christopher Braxton. 01/25/1990. 638 Beechmont Road. Long Beachmont.","start_word":55,"end_word":86,"sentiment":"neutral","sentiment_score":0.11458471417427064},{"text":"Fantastic. Thank you for that, Sean. I'm phoning today just to see if you have a few moments to book in your annual review that's due Yep.","start_word":87,"end_word":113,"sentiment":"positive","sentiment_score":0.4107755124568939},{"text":"for your super insurances. So do you have a few moments to do that? Yeah. Sure. Sure. At the moment, we're looking at the week starting the September 7, which is about two weeks away. Is there any day of the week that works best for you? Mhmm. Oh, so you wanna do it on Tuesday, the seventh? Oh, sorry. That's Monday the seventh. So that's my when my availability starts that week. I'm booked up until then. So Okay. if there's a day of the week that you prefer, I can see what I can move around to get that booked in for you. No. Not really a day that I prefer. Nope. Okay. Is there a time of day? Probably probably sort of middle of the day or early Middle afternoon. of the day? Yeah. Yeah. Of course. Of course. What about I'm just checking. The Thursday, the tenth at 12:00. Yep. Sounds good. Does that sound okay? Beautiful. Yep. Did you want me to send you through a calendar invitation so that's in your emails for you? Yeah. That'd be good. Then I wanted to get.","start_word":114,"end_word":302,"sentiment":"neutral","sentiment_score":0.05843266099691391},{"text":"Fantastic.","start_word":303,"end_word":303,"sentiment":"positive","sentiment_score":0.4151119291782379},{"text":"No worries at all.","start_word":304,"end_word":307,"sentiment":"neutral","sentiment_score":0.32005128264427185},{"text":"Well, thanks so much for your time, Sean. I'll send that through, and I look forward to speaking with you more then.","start_word":308,"end_word":329,"sentiment":"positive","sentiment_score":0.5518410205841064},{"text":"No worries. It's okay. Thanks. Bye. See you. Bye. Bye.","start_word":330,"end_word":339,"sentiment":"neutral","sentiment_score":0.2101931273937225}],"average":{"sentiment":"neutral","sentiment_score":0.1514937402736733}}}}