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We have successfully activated the service and the address. And you already have your router? Mhmm. Mhmm. Yeah. Can I have the make and model, please, for me to check if it's compatible? Mhmm. TP Link v x two two zero g two z. Dual band router or Wi Fi six router? Does it says as well? Does it has a one port, w a n port? Okay. Hang on. Let me just check the compatibility of the router. Okay. It says here that the router is compatible. Is that a brand new? Okay. Okay. I see. Upon checking, it is a VDSL router. Is that correct? Can you check if there's a, like, a phone port as well. Yeah. So that means it's a VDSL router. So this router is not compatible with Optic Fiber pre connection, but we can still check if you if you still want. But we do encounter this before that this router is not compatible. So I suggest you just wait for the new router that we're going to provide because that's also preconfigured. So no extra step needed on your end. You just need to plug it into the NTD box. Should be working fine after that. Wall. Yeah. On the first port on your wall. The is that a block box? Yeah. That one. We're also going to provide you the cable that you will be using. First, Abel's again. Okay then. Mhmm. We'll just update you once we have sent the router. We're just confirming the upfront payment. Mhmm. Okay. Thank you. Mhmm. Yeah. That's correct. So standard postage, that usually takes three to five business days to arrive at the address. Mhmm. Okay. Thank you. Bye. Bye. 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Good morning. This is Marie from Ertle tech support. How can I assist you today? Mhmm.\n\nYeah. Can I have your full name, please, for me to verify the account? Mhmm. Yes. We have successfully activated the service and the address.\n\nAnd you already have your router? Mhmm. Mhmm. Yeah. Can I have the make and model, please, for me to check if it's compatible?\n\nMhmm. TP Link v x two two zero g two z. Dual band router or Wi Fi six router? Does it says as well? Does it has a one port, w a n port?\n\nOkay. Hang on. Let me just check the compatibility of the router. Okay. It says here that the router is compatible.\n\nIs that a brand new? Okay. Okay. I see. Upon checking, it is a VDSL router.\n\nIs that correct? Can you check if there's a, like, a phone port as well. Yeah. So that means it's a VDSL router. So this router is not compatible with Optic Fiber pre connection, but we can still check if you if you still want.\n\nBut we do encounter this before that this router is not compatible. So I suggest you just wait for the new router that we're going to provide because that's also preconfigured. So no extra step needed on your end. You just need to plug it into the NTD box. Should be working fine after that.\n\nWall. Yeah. On the first port on your wall. The is that a block box? Yeah.\n\nThat one. We're also going to provide you the cable that you will be using. First, Abel's again. Okay then. Mhmm.\n\nWe'll just update you once we have sent the router. We're just confirming the upfront payment. Mhmm. Okay. Thank you.\n\nMhmm. Yeah. That's correct. So standard postage, that usually takes three to five business days to arrive at the address. Mhmm.\n\nOkay. Thank you. Bye. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.20753464102745056},{"text":"Good morning.","start":1.52,"end":2.08,"sentiment":"positive","sentiment_score":0.5120926797389984},{"text":"This is Marie from Ertle tech support.","start":2.08,"end":4.66,"sentiment":"positive","sentiment_score":0.4744756136621748},{"text":"How can I assist you today?","start":5.3599997,"end":6.74,"sentiment":"positive","sentiment_score":0.47157059113184613},{"text":"Mhmm.","start":14.945,"end":15.445,"sentiment":"neutral","sentiment_score":-0.16968238353729248}],"sentiment":"positive","sentiment_score":0.4242817917290856,"num_words":17,"start":0.96,"end":15.445},{"sentences":[{"text":"Yeah.","start":26.865,"end":27.365,"sentiment":"neutral","sentiment_score":0.05314015597105026},{"text":"Can I have your full name, please, for me to verify the 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router?","start":47.844997,"end":49.864998,"sentiment":"neutral","sentiment_score":0.018747757499416668},{"text":"Mhmm.","start":50.324997,"end":50.824997,"sentiment":"neutral","sentiment_score":-0.006032764445990324},{"text":"Mhmm.","start":54.964996,"end":55.464996,"sentiment":"neutral","sentiment_score":-0.03653273731470108},{"text":"Yeah.","start":58.670002,"end":59.07,"sentiment":"neutral","sentiment_score":-0.00914913509041071},{"text":"Can I have the make and model, please, for me to check if it's compatible?","start":59.07,"end":62.93,"sentiment":"neutral","sentiment_score":0.0010893111117184161}],"sentiment":"neutral","sentiment_score":0.0032129822842155895,"num_words":24,"start":47.844997,"end":62.93},{"sentences":[{"text":"Mhmm.","start":66.590004,"end":67.07,"sentiment":"neutral","sentiment_score":0.06881487369537354},{"text":"TP Link v x two two zero g two z.","start":67.07,"end":80.655,"sentiment":"neutral","sentiment_score":0.05467958897352219},{"text":"Dual band router or Wi Fi six router?","start":81.675,"end":84.799995,"sentiment":"neutral","sentiment_score":0.05595125211402774},{"text":"Does it says as well?","start":89.659996,"end":92.159996,"sentiment":"neutral","sentiment_score":0.0471330925822258},{"text":"Does it has a one port, w a n port?","start":103.805,"end":107.825005,"sentiment":"neutral","sentiment_score":0.00683494359254837}],"sentiment":"neutral","sentiment_score":0.04021281409351265,"num_words":34,"start":66.590004,"end":107.825005},{"sentences":[{"text":"Okay.","start":112.159996,"end":112.479996,"sentiment":"neutral","sentiment_score":0.0430300310254097},{"text":"Hang on.","start":112.479996,"end":112.799995,"sentiment":"neutral","sentiment_score":0.02589988335967064},{"text":"Let me just check the compatibility of the router.","start":112.799995,"end":115.54,"sentiment":"neutral","sentiment_score":0.05060460584031211},{"text":"Okay.","start":125.735,"end":126.235,"sentiment":"neutral","sentiment_score":0.07229077816009521},{"text":"It says here that the router is compatible.","start":130.77501,"end":133.335,"sentiment":"neutral","sentiment_score":0.05760968150570989}],"sentiment":"neutral","sentiment_score":0.05159235621492068,"num_words":21,"start":112.159996,"end":133.335},{"sentences":[{"text":"Is that a brand new?","start":133.335,"end":134.715,"sentiment":"neutral","sentiment_score":-0.05187683403491974},{"text":"Okay.","start":138.375,"end":138.66,"sentiment":"neutral","sentiment_score":0.045546598732471466},{"text":"Okay.","start":141.14,"end":141.38,"sentiment":"neutral","sentiment_score":0.04602724686264992},{"text":"I see.","start":141.38,"end":142.2,"sentiment":"neutral","sentiment_score":0.04646071791648865},{"text":"Upon checking, it is a VDSL router.","start":142.42,"end":146.44,"sentiment":"neutral","sentiment_score":0.057379083441836495}],"sentiment":"neutral","sentiment_score":0.020422793459147215,"num_words":16,"start":133.335,"end":146.44},{"sentences":[{"text":"Is that correct?","start":150.26001,"end":151.16,"sentiment":"neutral","sentiment_score":0.04667777940630913},{"text":"Can you check if there's a, like, a phone port as well.","start":159.745,"end":165.42001,"sentiment":"neutral","sentiment_score":-0.03191938158124685},{"text":"Yeah.","start":165.42001,"end":165.82,"sentiment":"neutral","sentiment_score":0.028576845303177834},{"text":"So that means it's a VDSL router.","start":165.82,"end":168.56001,"sentiment":"neutral","sentiment_score":0.01169210100280387},{"text":"So this router is not compatible with Optic Fiber pre connection, but we can still check if you if you still want.","start":169.1,"end":182.71501,"sentiment":"neutral","sentiment_score":-0.16151424311101437}],"sentiment":"neutral","sentiment_score":-0.08190868970834547,"num_words":45,"start":150.26001,"end":182.71501},{"sentences":[{"text":"But we do encounter this before that this router is not compatible.","start":183.095,"end":188.63501,"sentiment":"neutral","sentiment_score":-0.23515628091990948},{"text":"So I suggest you just wait for the new router that we're going to provide because that's also preconfigured.","start":189.895,"end":197.76,"sentiment":"neutral","sentiment_score":0.10321343768584101},{"text":"So no extra step needed on your end.","start":198.3,"end":201.02,"sentiment":"neutral","sentiment_score":0.22784260287880898},{"text":"You just need to plug it into the NTD box.","start":201.02,"end":204.16,"sentiment":"neutral","sentiment_score":0.1659620225429535},{"text":"Should be working fine after 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one.","start":221.815,"end":222.55501,"sentiment":"neutral","sentiment_score":0.05931580252945423},{"text":"We're also going to provide you the cable that you will be using.","start":222.94,"end":226.48,"sentiment":"neutral","sentiment_score":0.07726760237262799},{"text":"First, Abel's again.","start":229.58,"end":230.94,"sentiment":"neutral","sentiment_score":0.04428355395793915},{"text":"Okay then.","start":230.94,"end":231.76,"sentiment":"neutral","sentiment_score":0.028986116871237755},{"text":"Mhmm.","start":232.06,"end":232.56,"sentiment":"neutral","sentiment_score":0.051802411675453186}],"sentiment":"neutral","sentiment_score":0.06503503539022945,"num_words":21,"start":221.815,"end":232.56},{"sentences":[{"text":"We'll just update you once we have sent the router.","start":232.62,"end":235.66,"sentiment":"neutral","sentiment_score":0.11650777980685234},{"text":"We're just confirming the upfront 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address.","start":248.045,"end":255.33,"sentiment":"neutral","sentiment_score":0.05922205885872245},{"text":"Mhmm.","start":257.71,"end":258.21,"sentiment":"neutral","sentiment_score":0.1347944289445877}],"sentiment":"neutral","sentiment_score":0.06337594028030123,"num_words":21,"start":245.325,"end":258.21},{"sentences":[{"text":"Okay.","start":258.51,"end":259.01,"sentiment":"neutral","sentiment_score":0.25227200984954834},{"text":"Thank you.","start":259.31,"end":260.13,"sentiment":"positive","sentiment_score":0.457969069480896},{"text":"Bye.","start":260.35,"end":260.85,"sentiment":"neutral","sentiment_score":0.29045814275741577},{"text":"Bye.","start":260.99,"end":261.31,"sentiment":"neutral","sentiment_score":0.09627477079629898},{"text":"Have a great 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Will that take time or is that instantly done? Because I got an SMS saying it's been connected now. Yep. My name is Atarva Mokay. Do you need my phone number? Okay. So I need to connect the router to Ethernet one. No. I don't have the Airtel router which will be here, but I have a router at my place, which is yeah. Sure. It's a TP Link router, model v x two two zero, that's g two v. No. It doesn't say anything. But I checked and this has that blue WAN port. So this should be compatible with the fiber WAN. Right? Yes. Sure. No. Okay. I'm not sure. Yeah. That is. Okay. I need to plug it into the Ethernet one port, right, on the n two d box? Yeah. Black box. Yeah. Yeah. No worries. I'll wait for it. Yeah. Okay. That will be my Australian divorce. Right? Yep. No worries. Thank 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Will that take time or is that instantly done? Because I got an SMS saying it's been connected now. Yep. My name is Atarva Mokay.\n\nDo you need my phone number? Okay. So I need to connect the router to Ethernet one. No. I don't have the Airtel router which will be here, but I have a router at my place, which is yeah.\n\nSure. It's a TP Link router, model v x two two zero, that's g two v. No. It doesn't say anything. But I checked and this has that blue WAN port.\n\nSo this should be compatible with the fiber WAN. Right? Yes. Sure. No.\n\nOkay. I'm not sure. Yeah. That is. Okay.\n\nI need to plug it into the Ethernet one port, right, on the n two d box? Yeah. Black box. Yeah. Yeah.\n\nNo worries. I'll wait for it. Yeah. Okay. That will be my Australian divorce.\n\nRight? Yep. No worries. Thank you.","paragraphs":[{"sentences":[{"text":"I just got my Internet connected, and I have a router at my place, but it doesn't recognize the Internet service yet.","start":7.6,"end":17.695,"sentiment":"neutral","sentiment_score":-0.09317762726409869},{"text":"Will that take time or is that instantly done?","start":17.914999,"end":20.955,"sentiment":"neutral","sentiment_score":-0.09914793488052157},{"text":"Because I got an SMS saying it's been connected now.","start":20.955,"end":25.375,"sentiment":"neutral","sentiment_score":-0.0444748391630128},{"text":"Yep.","start":33.1,"end":33.5,"sentiment":"neutral","sentiment_score":0.07262489199638367},{"text":"My name is Atarva Mokay.","start":33.5,"end":35.2,"sentiment":"neutral","sentiment_score":0.0684568777680397}],"sentiment":"neutral","sentiment_score":-0.06323570903251938,"num_words":47,"start":7.6,"end":35.2},{"sentences":[{"text":"Do you need my phone 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Good morning. This is Marie from Ertle tech support. How can I assist you today?\n\nChannel 1: I just got my Internet connected, and I have a router at my place, but it doesn't\n\nChannel 0: Mhmm.\n\nChannel 1: recognize the Internet service yet. Will that take time or is that instantly done? Because I got an SMS saying it's been connected now.\n\nChannel 0: Yeah. Can I have your full name, please, for me to verify the account?\n\nChannel 1: Yep. My name is Atarva Mokay.\n\nChannel 0: Mhmm. Yes.\n\nChannel 1: Do you need my\n\nChannel 0: We\n\nChannel 1: phone\n\nChannel 0: have\n\nChannel 1: number?\n\nChannel 0: successfully activated the service and the address.\n\nChannel 1: Okay. So I need to connect the\n\nChannel 0: And\n\nChannel 1: router\n\nChannel 0: you already\n\nChannel 1: to Ethernet\n\nChannel 0: have your\n\nChannel 1: one.\n\nChannel 0: router? Mhmm.\n\nChannel 1: No. I don't have the Airtel router which will be here, but I have a router\n\nChannel 0: Mhmm.\n\nChannel 1: at my place, which is\n\nChannel 0: Yeah. Can I have the make and model, please, for me to check if it's compatible?\n\nChannel 1: yeah. Sure. It's a TP Link router,\n\nChannel 0: Mhmm. TP Link\n\nChannel 1: model v x two\n\nChannel 0: v\n\nChannel 1: two\n\nChannel 0: x\n\nChannel 1: zero,\n\nChannel 0: two two zero\n\nChannel 1: that's g two v.\n\nChannel 0: g two z. Dual band router or Wi Fi six router? Does it says as well?\n\nChannel 1: No. It doesn't say anything. But I checked and this has that blue WAN port. So this should be compatible with the fiber\n\nChannel 0: Does\n\nChannel 1: WAN.\n\nChannel 0: it\n\nChannel 1: Right?\n\nChannel 0: has a one port, w a n port?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Hang on. Let me just check the compatibility of the router.\n\nChannel 1: Sure.\n\nChannel 0: Okay. It says here that the router is compatible. Is that a brand new?\n\nChannel 1: No.\n\nChannel 0: Okay. Okay. I see. Upon checking, it is a VDSL router. Is that correct?\n\nChannel 1: Okay. I'm not sure.\n\nChannel 0: Can you check if there's a, like, a phone port\n\nChannel 1: Yeah. That\n\nChannel 0: as\n\nChannel 1: is.\n\nChannel 0: well. Yeah. So that means it's a VDSL router. So this router is not compatible with Optic Fiber pre connection, but we can still check if you if you still want. But we do encounter this before that this router is not compatible.\n\nSo I suggest you just wait for the new router that we're going to provide because that's also preconfigured. So no extra step needed on your end. You just need to plug it into the NTD box. Should be working fine after\n\nChannel 1: Okay.\n\nChannel 0: that.\n\nChannel 1: I need to plug it into the Ethernet one port, right, on the n two d box?\n\nChannel 0: Wall. Yeah. On the first port on your wall. The is that a block box?\n\nChannel 1: Yeah. Black box.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: That one. We're also going to provide you the cable that you will be using.\n\nChannel 1: Yeah. No worries.\n\nChannel 0: First, Abel's again.\n\nChannel 1: I'll wait\n\nChannel 0: Okay\n\nChannel 1: for\n\nChannel 0: then.\n\nChannel 1: it.\n\nChannel 0: Mhmm. We'll just update you once we have sent the router. We're just confirming the upfront payment.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: That will be\n\nChannel 0: Thank\n\nChannel 1: my\n\nChannel 0: you.\n\nChannel 1: Australian\n\nChannel 0: Mhmm.\n\nChannel 1: divorce. Right?\n\nChannel 0: Yeah. That's correct. So standard postage, that usually takes three to five business days to arrive at the address.\n\nChannel 1: Yep. No worries.\n\nChannel 0: Mhmm. Okay. Thank you.\n\nChannel 1: Thank you.\n\nChannel 0: Bye. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.46,"sentiment":"neutral","sentiment_score":0.20753464102745056},{"text":"Good morning.","start":1.52,"end":2.08,"sentiment":"positive","sentiment_score":0.5120926797389984},{"text":"This is Marie from Ertle tech support.","start":2.08,"end":4.66,"sentiment":"positive","sentiment_score":0.4744756136621748},{"text":"How can I assist you today?","start":5.3599997,"end":6.74,"sentiment":"positive","sentiment_score":0.47157059113184613}],"sentiment":"positive","sentiment_score":0.4614045526832342,"channel":0,"num_words":16,"start":0.96,"end":6.74},{"sentences":[{"text":"I just got my Internet connected, and I have a router at my place, but it 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inquire about the compatibility of her internet service with her TP Link router. The agent asks for her full name and the make and model of the router, and confirms that it is compatible with the new VDSL router. The agent also provides the customer with a new cable to plug into her new router and confirms the upfront payment. The customer is informed that the service will arrive within three to five business days."},"intents":{"segments":[{"text":"I just got my Internet connected, and I have a router at my place, but it doesn't Mhmm. recognize the Internet service yet. Will that take time or is that instantly done? Because I got an SMS saying it's been connected now. Yeah.","start_word":16,"end_word":58,"intents":[{"intent":"Connect internet service","confidence_score":0.20406204}]},{"text":"Upon checking, it is a VDSL router. Is that correct? Okay.","start_word":260,"end_word":270,"intents":[{"intent":"Check router compatibility","confidence_score":0.24232}]},{"text":"So I suggest you just wait for the new router that we're going to provide because that's also preconfigured. So no extra step needed on your end. You just need to plug it into the NTD box. Should be working fine after Okay.","start_word":331,"end_word":373,"intents":[{"intent":"Provide new router","confidence_score":0.31454688}]},{"text":"We're also going to provide you the cable that you will be using. Yeah. No worries.","start_word":414,"end_word":429,"intents":[{"intent":"Update carrier","confidence_score":0.000055728564}]},{"text":"So standard postage, that usually takes three to five business days to arrive at the address. Yep.","start_word":473,"end_word":489,"intents":[{"intent":"Confirm delivery timeframe","confidence_score":0.00008758509}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20753464102745056},{"text":"Good morning. This is Marie from Ertle tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.4730423390865326},{"text":"I just got my Internet connected, and I have a router at my place, but it doesn't Mhmm. recognize the Internet service yet. Will that take time or is that instantly done? Because I got an SMS saying it's been connected now. Yeah. Can I have your full name, please, for me to verify the account? Yep. My name is Atarva Mokay. Mhmm. Yes. Do you need my We phone have number? successfully activated the service and the address. Okay. So I need to connect the And router you already to Ethernet have your one. router? Mhmm. No. I don't have the Airtel router which will be here, but I have a router Mhmm. at my place, which is Yeah. Can I have the make and model, please, for me to check if it's compatible? yeah. Sure. It's a TP Link router, Mhmm. TP Link model v x two v two x zero, two two zero that's g two v. g two z. Dual band router or Wi Fi six router? Does it says as well? No. It doesn't say anything. But I checked and this has that blue WAN port. So this should be compatible with the fiber Does WAN. it Right? has a one port, w a n port? Yes. Okay. Hang on. Let me just check the compatibility of the router. Sure. Okay. It says here that the router is compatible. Is that a brand new? No. Okay. Okay. I see. Upon checking, it is a VDSL router. Is that correct? Okay. I'm not sure. Can you check if there's a, like, a phone port Yeah. That as is. well. Yeah. So that means it's a VDSL router. So this router is not compatible with Optic Fiber pre connection, but we can still check if you if you still want. But we do encounter this before that this router is not compatible. So I suggest you just wait for the new router that we're going to provide because that's also preconfigured. So no extra step needed on your end. You just need to plug it into the NTD box. Should be working fine after Okay. that. I need to plug it into the Ethernet one port, right, on the n two d box? Wall. Yeah. On the first port on your wall. The is that a block box? Yeah. Black box. Yeah. Yeah. That one. We're also going to provide you the cable that you will be using. Yeah. No worries. First, Abel's again. I'll wait Okay for then. it. Mhmm. We'll just update you once we have sent the router. We're just confirming the upfront payment. Yeah. Okay. Mhmm. Okay. That will be Thank my you. Australian Mhmm. divorce. Right? Yeah. That's correct. So standard postage, that usually takes three to five business days to arrive at the address. Yep. No worries. Mhmm. Okay.","start_word":16,"end_word":493,"sentiment":"neutral","sentiment_score":0.024695636774705543},{"text":"Thank you. Thank you.","start_word":494,"end_word":497,"sentiment":"positive","sentiment_score":0.4664776921272278},{"text":"Bye. Bye.","start_word":498,"end_word":499,"sentiment":"neutral","sentiment_score":0.2380343526601791},{"text":"Have a great day.","start_word":500,"end_word":503,"sentiment":"positive","sentiment_score":0.7881932258605957}],"average":{"sentiment":"neutral","sentiment_score":0.04893764439221175}}}}