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And can I have your address, please? Yep. Okay. You you're on a Linham network. Is that right? Yeah. Yeah. Linham. Yeah. Same. Yeah. Same way. Alright. Okay. No worries. Do you have WhatsApp by any chance? Okay. Beautiful. I'm just gonna text you in WhatsApp while I talk to you because I'll pop in and I need some photos from you. So it's 0410099460. Yep. I got it. Is that the one that's got the the sunshine at the background? Yeah. I see you got a photo of the sunshine in the background on your alright. So I've just text you, hello, Bianca. Yeah. I'm just gonna pull out your details. So, Bianca. Okay. So we've got the username and password. Did you receive a text? Yep. Okay. Cool. Can you just send me a quick photo of the router that you're using? The back of the router where the the the all the cables plug into the back of it. And just underneath, there's a sticker as well. So I just need those two photos. Okay. Yeah. That's not a router. That's the NTD box. So you need a router that you could connect to that little black box. And where are you located? Hang on a sec. K. South Melbourne. We can have a router out to you sometime today. That's on our weapon, and the router will come completely provisioned. So we'll have a technician to come in and just install it for you. So we just need one. Yes. That's what I'm look that's what I'm just gonna look at. Hang on a sec. So you're on. Yeah. Because these routers, they are specifically made for the Linux or fast in broadband, and you need a specific Wi Fi six. Because now with all these boost upgrades and all that, all the all the older routers that people used to use on the NBN won't work. Yep. Okay. So we got Linux. Okay. And no. It's Starlink. Well, now forget about Starlink. That doesn't there's a lot of there's a lot of things that's been advertised with that. Okay. So you're on twelve months contract, which you signed up for a little bit in twelve months. You paid 40 5 dollars. Let's just see. Alright. So with that one there, we have oh, yeah. No. That's alright. It's got nothing to do with us. That's got to do with yeah. So you've got you paid for the the basic plan, which is a 25 MBPS. Well, that's alright. Twelve months contract. Now because you're on a twelve months, what we can do is give you 50% off the actual price of the router. The router is running about $219. So we're doing it at a 110, which includes provisioning and free installation. So if I just send out a technician to install a router, it normally costs around about $300. Alright? So that that is it. So if you're happy with that, I'll I'll have to send you out an invoice. Okay. Schedule will be probably after 01:00. Oh, no. Hang on a sec. No. After 01:00. No. No. No. No. It'll you because you're in South Melbourne. Right? So that's not really far from our office. So we could probably have somebody out then in the hour. So probably about 10:30, 11:00. A 100 and $110,000,000. No. Just just a 110. Look. If you had to go and buy if you had to go to JB Hi Fi and buy one, you'd be paying about 200 and something dollars for a Wi Fi six. Between 180, $200 for a good one. But giving you a good one yeah. Have you got a TP Link one with you? Okay. Well, yeah, that's that's the thing. You know? The thing is with us, you get a Wi Fi six. It's compatible. It'll work. You get a free installation. I mean, it's up to you. No. We don't we don't come and install other router. We can only install our ones for free in Victoria. With that one there, what we can do is help you to provision your router. So you gotta go through a few steps. You've already got the credentials that were sent to you via the text on how you log in to the router. You find the triple POE and provision, and that's it. It should work. But if it doesn't work, we can't guarantee those routers. They're not ours. We don't know how old the router is, if it's compatible. If it's a VDSL router, it's not gonna work. So just if it's an AC router, it won't work. It's gotta be a Wi Fi six. Minimum. You got Wi Fi six, Wi Fi sevens, just depending on on the speeds. The Wi Fi six is yeah. They're funny. Yeah. Just text it just text the system to that to the WhatsApp. Alright? Dom, d o m. No worries. Thank you, Bianca. You too. Bye bye. 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need to tell tech support. Hello? Yes. Good morning. Okay.\n\nOkay. Let me just pull out your account. Hang on one second. So the name is Bianca, b I a n c a? And the surname?\n\nOkay. And can I have your address, please? Yep. Okay. You you're on a Linham network.\n\nIs that right? Yeah. Yeah. Linham. Yeah.\n\nSame. Yeah. Same way. Alright. Okay.\n\nNo worries. Do you have WhatsApp by any chance? Okay. Beautiful. I'm just gonna text you in WhatsApp while I talk to you because I'll pop in and I need some photos from you.\n\nSo it's 0410099460. Yep. I got it. Is that the one that's got the the sunshine at the background? Yeah.\n\nI see you got a photo of the sunshine in the background on your alright. So I've just text you, hello, Bianca. Yeah. I'm just gonna pull out your details. So, Bianca.\n\nOkay. So we've got the username and password. Did you receive a text? Yep. Okay.\n\nCool. Can you just send me a quick photo of the router that you're using? The back of the router where the the the all the cables plug into the back of it. And just underneath, there's a sticker as well. So I just need those two photos.\n\nOkay. Yeah. That's not a router. That's the NTD box. So you need a router that you could connect to that little black box.\n\nAnd where are you located? Hang on a sec. K. South Melbourne. We can have a router out to you sometime today.\n\nThat's on our weapon, and the router will come completely provisioned. So we'll have a technician to come in and just install it for you. So we just need one. Yes. That's what I'm look that's what I'm just gonna look at.\n\nHang on a sec. So you're on. Yeah. Because these routers, they are specifically made for the Linux or fast in broadband, and you need a specific Wi Fi six. Because now with all these boost upgrades and all that, all the all the older routers that people used to use on the NBN won't work.\n\nYep. Okay. So we got Linux. Okay. And no.\n\nIt's Starlink. Well, now forget about Starlink. That doesn't there's a lot of there's a lot of things that's been advertised with that. Okay. So you're on twelve months contract, which you signed up for a little bit in twelve months.\n\nYou paid 40 5 dollars. Let's just see. Alright. So with that one there, we have oh, yeah. No.\n\nThat's alright. It's got nothing to do with us. That's got to do with yeah. So you've got you paid for the the basic plan, which is a 25 MBPS. Well, that's alright.\n\nTwelve months contract. Now because you're on a twelve months, what we can do is give you 50% off the actual price of the router. The router is running about $219. So we're doing it at a 110, which includes provisioning and free installation. So if I just send out a technician to install a router, it normally costs around about $300.\n\nAlright? So that that is it. So if you're happy with that, I'll I'll have to send you out an invoice. Okay. Schedule will be probably after 01:00.\n\nOh, no. Hang on a sec. No. After 01:00. No.\n\nNo. No. No. It'll you because you're in South Melbourne. Right?\n\nSo that's not really far from our office. So we could probably have somebody out then in the hour. So probably about 10:30, 11:00. A 100 and $110,000,000. No.\n\nJust just a 110. Look. If you had to go and buy if you had to go to JB Hi Fi and buy one, you'd be paying about 200 and something dollars for a Wi Fi six. Between 180, $200 for a good one. But giving you a good one yeah.\n\nHave you got a TP Link one with you? Okay. Well, yeah, that's that's the thing. You know? The thing is with us, you get a Wi Fi six.\n\nIt's compatible. It'll work. You get a free installation. I mean, it's up to you. No.\n\nWe don't we don't come and install other router. We can only install our ones for free in Victoria. With that one there, what we can do is help you to provision your router. So you gotta go through a few steps. You've already got the credentials that were sent to you via the text on how you log in to the router.\n\nYou find the triple POE and provision, and that's it. It should work. But if it doesn't work, we can't guarantee those routers. They're not ours. We don't know how old the router is, if it's compatible.\n\nIf it's a VDSL router, it's not gonna work. So just if it's an AC router, it won't work. It's gotta be a Wi Fi six. Minimum. You got Wi Fi six, Wi Fi sevens, just depending on on the speeds.\n\nThe Wi Fi six is yeah. They're funny. Yeah. Just text it just text the system to that to the WhatsApp. Alright?\n\nDom, d o m. No worries. Thank you, Bianca. You too. Bye bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"We need to tell tech support.","start":0.08,"end":1.46,"sentiment":"neutral","sentiment_score":-0.030126226445039112},{"text":"Hello?","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.01623689755797386},{"text":"Yes.","start":5.8399997,"end":6.08,"sentiment":"positive","sentiment_score":0.37235307693481445},{"text":"Good morning.","start":6.08,"end":6.8199997,"sentiment":"positive","sentiment_score":0.4492652714252472},{"text":"Okay.","start":13.924999,"end":14.424999,"sentiment":"neutral","sentiment_score":0.13693329691886902}],"sentiment":"neutral","sentiment_score":0.1130269505083561,"num_words":11,"start":0.08,"end":14.424999},{"sentences":[{"text":"Okay.","start":19.605,"end":19.925,"sentiment":"neutral","sentiment_score":0.10836635529994965},{"text":"Let me just pull out your account.","start":19.925,"end":21.605,"sentiment":"neutral","sentiment_score":0.08433863733495985},{"text":"Hang on one second.","start":21.605,"end":22.825,"sentiment":"neutral","sentiment_score":0.055191981606185436},{"text":"So the name is Bianca, b I a n c a?","start":22.884998,"end":26.025,"sentiment":"neutral","sentiment_score":0.12832861935550516},{"text":"And the surname?","start":27.845,"end":28.744999,"sentiment":"neutral","sentiment_score":0.03690033654371897}],"sentiment":"neutral","sentiment_score":0.09391617560042785,"num_words":26,"start":19.605,"end":28.744999},{"sentences":[{"text":"Okay.","start":38.37,"end":38.87,"sentiment":"neutral","sentiment_score":0.03257576376199722},{"text":"And can I have your address, please?","start":39.73,"end":41.989998,"sentiment":"neutral","sentiment_score":0.02293859368988446},{"text":"Yep.","start":47.305,"end":47.805,"sentiment":"neutral","sentiment_score":0.009721007198095322},{"text":"Okay.","start":48.745003,"end":49.225002,"sentiment":"neutral","sentiment_score":0.012482481077313423},{"text":"You you're on a Linham network.","start":49.225002,"end":50.985,"sentiment":"neutral","sentiment_score":0.010148204397410154}],"sentiment":"neutral","sentiment_score":0.01726491464069113,"num_words":16,"start":38.37,"end":50.985},{"sentences":[{"text":"Is that right?","start":50.985,"end":51.805,"sentiment":"neutral","sentiment_score":0.020570723960796993},{"text":"Yeah.","start":56.120003,"end":56.36,"sentiment":"neutral","sentiment_score":0.004448735620826483},{"text":"Yeah.","start":56.36,"end":56.68,"sentiment":"neutral","sentiment_score":-0.014316251501441002},{"text":"Linham.","start":56.68,"end":57.160004,"sentiment":"neutral","sentiment_score":-0.02139323577284813},{"text":"Yeah.","start":57.160004,"end":57.4,"sentiment":"neutral","sentiment_score":-0.0027545513585209846}],"sentiment":"neutral","sentiment_score":0.003956695552915335,"num_words":7,"start":50.985,"end":57.4},{"sentences":[{"text":"Same.","start":57.4,"end":57.88,"sentiment":"neutral","sentiment_score":0.015922848135232925},{"text":"Yeah.","start":57.88,"end":58.120003,"sentiment":"neutral","sentiment_score":0.03681035339832306},{"text":"Same way.","start":58.120003,"end":58.780003,"sentiment":"neutral","sentiment_score":0.09158589132130146},{"text":"Alright.","start":59.4,"end":59.9,"sentiment":"neutral","sentiment_score":0.11335252225399016},{"text":"Okay.","start":60.280003,"end":60.760002,"sentiment":"neutral","sentiment_score":0.0732773095369339}],"sentiment":"neutral","sentiment_score":0.07042246932784717,"num_words":6,"start":57.4,"end":60.760002},{"sentences":[{"text":"No worries.","start":60.760002,"end":61.5,"sentiment":"neutral","sentiment_score":0.04656084068119526},{"text":"Do you have WhatsApp by any chance?","start":61.72,"end":64.14,"sentiment":"neutral","sentiment_score":0.024689903216702596},{"text":"Okay.","start":65.56,"end":66.04,"sentiment":"neutral","sentiment_score":0.22006915509700775},{"text":"Beautiful.","start":66.04,"end":66.54,"sentiment":"positive","sentiment_score":0.4159722924232483},{"text":"I'm just gonna text you in WhatsApp while I talk to you because I'll pop in and I need some photos from you.","start":67.095,"end":73.355,"sentiment":"neutral","sentiment_score":0.11074044069518214}],"sentiment":"neutral","sentiment_score":0.10144184080555159,"num_words":34,"start":60.760002,"end":73.355},{"sentences":[{"text":"So it's 0410099460.","start":74.855,"end":80.955,"sentiment":"neutral","sentiment_score":0.014912725115815798},{"text":"Yep.","start":83.65,"end":83.97,"sentiment":"neutral","sentiment_score":0.0359162762761116},{"text":"I got it.","start":83.97,"end":84.95,"sentiment":"neutral","sentiment_score":0.047593301783005394},{"text":"Is that the one that's got the the sunshine at the background?","start":85.57,"end":88.39,"sentiment":"neutral","sentiment_score":0.020968382557233173},{"text":"Yeah.","start":92.049995,"end":92.29,"sentiment":"neutral","sentiment_score":0.021611977368593216}],"sentiment":"neutral","sentiment_score":0.024833346251398325,"num_words":20,"start":74.855,"end":92.29},{"sentences":[{"text":"I see you got a photo of the sunshine in the background on your alright.","start":92.29,"end":97.985,"sentiment":"neutral","sentiment_score":0.037383672098318735},{"text":"So I've just text you, hello, Bianca.","start":97.985,"end":100.565,"sentiment":"neutral","sentiment_score":0.07568545054112162},{"text":"Yeah.","start":101.985,"end":102.225,"sentiment":"neutral","sentiment_score":0.06689156591892242},{"text":"I'm just gonna pull out your details.","start":102.225,"end":104.405,"sentiment":"neutral","sentiment_score":0.13014243756021773},{"text":"So, Bianca.","start":104.705,"end":105.445,"sentiment":"neutral","sentiment_score":0.08723870664834976}],"sentiment":"neutral","sentiment_score":0.07009122741874307,"num_words":32,"start":92.29,"end":105.445},{"sentences":[{"text":"Okay.","start":105.825,"end":106.065,"sentiment":"neutral","sentiment_score":0.05835309997200966},{"text":"So we've got the username and password.","start":106.065,"end":107.845,"sentiment":"neutral","sentiment_score":0.06898686076913561},{"text":"Did you receive a text?","start":108.225,"end":109.425,"sentiment":"neutral","sentiment_score":0.050652316957712176},{"text":"Yep.","start":109.425,"end":109.665,"sentiment":"neutral","sentiment_score":0.06566651165485382},{"text":"Okay.","start":109.665,"end":109.985,"sentiment":"neutral","sentiment_score":0.1609514057636261}],"sentiment":"neutral","sentiment_score":0.06807604183753331,"num_words":15,"start":105.825,"end":109.985},{"sentences":[{"text":"Cool.","start":109.985,"end":110.485,"sentiment":"neutral","sentiment_score":0.21861055493354797},{"text":"Can you just send me a quick photo of the router that you're using?","start":110.6,"end":114.46,"sentiment":"neutral","sentiment_score":0.09777258921946798},{"text":"The back of the router where the the the all the cables plug into the back of it.","start":115.24,"end":121.479996,"sentiment":"neutral","sentiment_score":0.04924081710891591},{"text":"And just underneath, there's a sticker as well.","start":121.479996,"end":123.399994,"sentiment":"neutral","sentiment_score":0.05823210161179304},{"text":"So I just need those two photos.","start":123.399994,"end":125.1,"sentiment":"neutral","sentiment_score":0.06280156970024109}],"sentiment":"neutral","sentiment_score":0.07040061068255454,"num_words":48,"start":109.985,"end":125.1},{"sentences":[{"text":"Okay.","start":134.22499,"end":134.72499,"sentiment":"neutral","sentiment_score":-0.014464079402387142},{"text":"Yeah.","start":135.825,"end":136.065,"sentiment":"neutral","sentiment_score":-0.02695978432893753},{"text":"That's not a router.","start":136.065,"end":137.105,"sentiment":"neutral","sentiment_score":-0.11519547738134861},{"text":"That's the NTD box.","start":137.105,"end":138.805,"sentiment":"neutral","sentiment_score":-0.0642835944890976},{"text":"So you need a router that you could connect to that little black box.","start":140.68999,"end":145.17,"sentiment":"neutral","sentiment_score":0.04206340653555734}],"sentiment":"neutral","sentiment_score":-0.007102185821471115,"num_words":24,"start":134.22499,"end":145.17},{"sentences":[{"text":"And where are you located?","start":145.17,"end":146.54999,"sentiment":"neutral","sentiment_score":0.0063863473013043405},{"text":"Hang on a sec.","start":146.61,"end":147.56999,"sentiment":"neutral","sentiment_score":0.006370343035086989},{"text":"K.","start":147.56999,"end":148.06999,"sentiment":"neutral","sentiment_score":0.011455284431576729},{"text":"South Melbourne.","start":149.48999,"end":150.20999,"sentiment":"neutral","sentiment_score":0.026608411222696304},{"text":"We can have a router out to you sometime today.","start":150.20999,"end":155.41501,"sentiment":"neutral","sentiment_score":0.13561375215649604}],"sentiment":"neutral","sentiment_score":0.06719194259494543,"num_words":22,"start":145.17,"end":155.41501},{"sentences":[{"text":"That's on our weapon, and the router will come completely provisioned.","start":158.835,"end":163.41501,"sentiment":"positive","sentiment_score":0.4452470541000366},{"text":"So we'll have a technician to come in and just install it for you.","start":163.475,"end":169.54999,"sentiment":"neutral","sentiment_score":0.3324060706155641},{"text":"So we just need one.","start":171.45,"end":172.98999,"sentiment":"neutral","sentiment_score":0.011271876096725465},{"text":"Yes.","start":178.17,"end":178.56999,"sentiment":"neutral","sentiment_score":0.02794037200510502},{"text":"That's what I'm look that's what I'm just gonna look at.","start":178.56999,"end":180.33,"sentiment":"neutral","sentiment_score":0.015616817061196674}],"sentiment":"neutral","sentiment_score":0.23351160294952847,"num_words":42,"start":158.835,"end":180.33},{"sentences":[{"text":"Hang on a sec.","start":180.33,"end":181.12999,"sentiment":"neutral","sentiment_score":0.01412656158208847},{"text":"So you're on.","start":181.12999,"end":182.19,"sentiment":"neutral","sentiment_score":0.05358642836411794},{"text":"Yeah.","start":184.41501,"end":184.575,"sentiment":"neutral","sentiment_score":0.05593082308769226},{"text":"Because these routers, they are specifically made for the Linux or fast in broadband, and you need a specific Wi Fi six.","start":184.575,"end":194.755,"sentiment":"neutral","sentiment_score":-0.006371936676177112},{"text":"Because now with all these boost upgrades and all that, all the all the older routers that people used to use on the NBN won't work.","start":196.5,"end":203.64,"sentiment":"neutral","sentiment_score":-0.25066479553396886}],"sentiment":"neutral","sentiment_score":-0.11400483814733368,"num_words":56,"start":180.33,"end":203.64},{"sentences":[{"text":"Yep.","start":205.21999,"end":205.62,"sentiment":"neutral","sentiment_score":-0.02600038051605225},{"text":"Okay.","start":205.62,"end":205.85999,"sentiment":"neutral","sentiment_score":-0.02468036115169525},{"text":"So we got Linux.","start":205.85999,"end":207.0,"sentiment":"neutral","sentiment_score":-0.03506308887153864},{"text":"Okay.","start":210.41501,"end":210.895,"sentiment":"neutral","sentiment_score":-0.023327626287937164},{"text":"And no.","start":210.895,"end":214.335,"sentiment":"neutral","sentiment_score":-0.06871973723173141}],"sentiment":"neutral","sentiment_score":-0.03907779976725578,"num_words":9,"start":205.21999,"end":214.335},{"sentences":[{"text":"It's Starlink.","start":214.335,"end":214.975,"sentiment":"neutral","sentiment_score":-0.06560999155044556},{"text":"Well, now forget about Starlink.","start":214.975,"end":216.41501,"sentiment":"neutral","sentiment_score":-0.12427046597003936},{"text":"That doesn't there's a lot of there's a lot of things that's been advertised with that.","start":216.41501,"end":222.255,"sentiment":"neutral","sentiment_score":-0.1465956517495215},{"text":"Okay.","start":222.255,"end":222.575,"sentiment":"neutral","sentiment_score":-0.01809023693203926},{"text":"So you're on twelve months contract, which you signed up for a little bit in twelve months.","start":222.575,"end":229.82999,"sentiment":"neutral","sentiment_score":-0.026517358060707066}],"sentiment":"neutral","sentiment_score":-0.08699970890018272,"num_words":41,"start":214.335,"end":229.82999},{"sentences":[{"text":"You paid 40 5 dollars.","start":229.82999,"end":231.29,"sentiment":"neutral","sentiment_score":-0.02214328832924366},{"text":"Let's just see.","start":231.43,"end":232.32999,"sentiment":"neutral","sentiment_score":-4.67329906920592e-7},{"text":"Alright.","start":232.47,"end":232.95,"sentiment":"neutral","sentiment_score":0.01881353184580803},{"text":"So with that one there, we have oh, yeah.","start":232.95,"end":242.565,"sentiment":"neutral","sentiment_score":-0.019284880409638088},{"text":"No.","start":242.565,"end":242.64499,"sentiment":"neutral","sentiment_score":-0.20573702454566956}],"sentiment":"neutral","sentiment_score":-0.024800276843291755,"num_words":19,"start":229.82999,"end":242.64499},{"sentences":[{"text":"That's alright.","start":242.64499,"end":243.045,"sentiment":"neutral","sentiment_score":-0.17178352177143097},{"text":"It's got nothing to do with us.","start":243.045,"end":244.58499,"sentiment":"neutral","sentiment_score":-0.19340970473630087},{"text":"That's got to do with yeah.","start":245.125,"end":246.565,"sentiment":"neutral","sentiment_score":0.1970568293084701},{"text":"So you've got you paid for the the basic plan, which is a 25 MBPS.","start":246.565,"end":251.78499,"sentiment":"neutral","sentiment_score":0.14579308678706487},{"text":"Well, that's alright.","start":251.92499,"end":252.905,"sentiment":"neutral","sentiment_score":0.2108475218216578}],"sentiment":"neutral","sentiment_score":0.069828632315903,"num_words":33,"start":242.64499,"end":252.905},{"sentences":[{"text":"Twelve months contract.","start":253.36,"end":254.34,"sentiment":"neutral","sentiment_score":0.13192114482323328},{"text":"Now because you're on a twelve months, what we can do is give you 50% off the actual price of the router.","start":255.28,"end":260.88,"sentiment":"neutral","sentiment_score":0.27469034222039307},{"text":"The router is running about $219.","start":260.88,"end":263.22,"sentiment":"neutral","sentiment_score":0.17585171510775885},{"text":"So we're doing it at a 110, which includes provisioning and free installation.","start":264.08,"end":270.92502,"sentiment":"neutral","sentiment_score":0.23609079535190874},{"text":"So if I just send out a technician to install a router, it normally costs around about $300.","start":271.065,"end":276.285,"sentiment":"neutral","sentiment_score":0.13480025405685106}],"sentiment":"neutral","sentiment_score":0.20951042204133927,"num_words":62,"start":253.36,"end":276.285},{"sentences":[{"text":"Alright?","start":277.545,"end":278.045,"sentiment":"neutral","sentiment_score":0.12742893397808075},{"text":"So that that is it.","start":278.505,"end":280.79,"sentiment":"neutral","sentiment_score":0.19429533779621125},{"text":"So if you're happy with that, I'll I'll have to send you out an invoice.","start":280.79,"end":286.89,"sentiment":"neutral","sentiment_score":0.27648696303367615},{"text":"Okay.","start":294.58502,"end":295.065,"sentiment":"neutral","sentiment_score":0.04319872707128525},{"text":"Schedule will be probably after 01:00.","start":295.065,"end":298.045,"sentiment":"neutral","sentiment_score":0.0189035936879615}],"sentiment":"neutral","sentiment_score":0.19295822705940477,"num_words":28,"start":277.545,"end":298.045},{"sentences":[{"text":"Oh, no.","start":300.265,"end":300.58502,"sentiment":"neutral","sentiment_score":-0.043864186853170395},{"text":"Hang on a sec.","start":300.58502,"end":301.385,"sentiment":"neutral","sentiment_score":-0.06346069648861885},{"text":"No.","start":301.385,"end":301.625,"sentiment":"neutral","sentiment_score":-0.10207681357860564},{"text":"After 01:00.","start":301.625,"end":302.58502,"sentiment":"neutral","sentiment_score":-0.07479570060968399},{"text":"No.","start":302.58502,"end":302.745,"sentiment":"neutral","sentiment_score":-0.1583123505115509}],"sentiment":"neutral","sentiment_score":-0.07515517249703407,"num_words":10,"start":300.265,"end":302.745},{"sentences":[{"text":"No.","start":302.745,"end":302.825,"sentiment":"neutral","sentiment_score":-0.1926889568567276},{"text":"No.","start":302.825,"end":303.065,"sentiment":"neutral","sentiment_score":-0.21393325924873352},{"text":"No.","start":303.065,"end":303.565,"sentiment":"neutral","sentiment_score":-0.22046901285648343},{"text":"It'll you because you're in South Melbourne.","start":303.86502,"end":305.785,"sentiment":"neutral","sentiment_score":-0.13117286669356482},{"text":"Right?","start":305.785,"end":305.945,"sentiment":"neutral","sentiment_score":-0.06556631624698639}],"sentiment":"neutral","sentiment_score":-0.14644251018762589,"num_words":11,"start":302.745,"end":305.945},{"sentences":[{"text":"So that's not really far from our office.","start":305.945,"end":307.92,"sentiment":"neutral","sentiment_score":-0.10675228200852871},{"text":"So we could probably have somebody out then in the hour.","start":308.40002,"end":311.46002,"sentiment":"neutral","sentiment_score":-0.024325017732652752},{"text":"So probably about 10:30, 11:00.","start":313.36002,"end":315.78,"sentiment":"neutral","sentiment_score":-0.02040240466594696},{"text":"A 100 and $110,000,000.","start":320.01498,"end":322.355,"sentiment":"neutral","sentiment_score":-0.12250038795173168},{"text":"No.","start":326.815,"end":327.135,"sentiment":"neutral","sentiment_score":-0.21235910058021543}],"sentiment":"neutral","sentiment_score":-0.0664126250635961,"num_words":29,"start":305.945,"end":327.135},{"sentences":[{"text":"Just just a 110.","start":327.135,"end":328.575,"sentiment":"neutral","sentiment_score":-0.1570498999208212},{"text":"Look.","start":328.575,"end":328.815,"sentiment":"neutral","sentiment_score":-0.08588185906410217},{"text":"If you had to go and buy if you had to go to JB Hi Fi and buy one, you'd be paying about 200 and something dollars for a Wi Fi six.","start":328.815,"end":334.41,"sentiment":"neutral","sentiment_score":-0.08130944904405624},{"text":"Between 180, $200 for a good one.","start":334.57,"end":336.99,"sentiment":"neutral","sentiment_score":-0.01028907884444509},{"text":"But giving you a good one yeah.","start":338.01,"end":342.19,"sentiment":"neutral","sentiment_score":-0.2798940645796912}],"sentiment":"neutral","sentiment_score":-0.10484834964953217,"num_words":51,"start":327.135,"end":342.19},{"sentences":[{"text":"Have you got a TP Link one with you?","start":344.17,"end":346.27,"sentiment":"neutral","sentiment_score":-0.0587855763733387},{"text":"Okay.","start":355.955,"end":356.35498,"sentiment":"neutral","sentiment_score":0.08558418601751328},{"text":"Well, yeah, that's that's the thing.","start":356.35498,"end":360.16,"sentiment":"neutral","sentiment_score":-0.09589108638465405},{"text":"You know?","start":360.16,"end":360.9,"sentiment":"neutral","sentiment_score":0.029116999357938766},{"text":"The thing is with us, you get a Wi Fi six.","start":360.96,"end":363.19998,"sentiment":"neutral","sentiment_score":0.22950817780061203}],"sentiment":"neutral","sentiment_score":0.05393073913352243,"num_words":29,"start":344.17,"end":363.19998},{"sentences":[{"text":"It's compatible.","start":363.19998,"end":363.94,"sentiment":"neutral","sentiment_score":0.30754099786281586},{"text":"It'll work.","start":364.08,"end":364.9,"sentiment":"positive","sentiment_score":0.39170753955841064},{"text":"You get a free installation.","start":365.03998,"end":366.34,"sentiment":"positive","sentiment_score":0.35257951617240907},{"text":"I mean, it's up to you.","start":366.96,"end":368.18,"sentiment":"neutral","sentiment_score":0.23688535392284393},{"text":"No.","start":373.355,"end":373.515,"sentiment":"neutral","sentiment_score":-0.18291011452674863}],"sentiment":"neutral","sentiment_score":0.2749872915446758,"num_words":16,"start":363.19998,"end":373.515},{"sentences":[{"text":"We don't we don't come and install other router.","start":373.515,"end":375.835,"sentiment":"neutral","sentiment_score":-0.22116605937480927},{"text":"We can only install our ones for free in Victoria.","start":375.835,"end":378.415,"sentiment":"neutral","sentiment_score":-0.046347230672836304},{"text":"With that one there, what we can do is help you to provision your router.","start":379.515,"end":383.035,"sentiment":"neutral","sentiment_score":0.2691608160734177},{"text":"So you gotta go through a few steps.","start":383.035,"end":385.45502,"sentiment":"neutral","sentiment_score":0.21067632548511028},{"text":"You've already got the credentials that were sent to you via the text on how you log in to the router.","start":385.96,"end":392.69998,"sentiment":"neutral","sentiment_score":0.10270089407761891}],"sentiment":"neutral","sentiment_score":0.08612023459540473,"num_words":63,"start":373.515,"end":392.69998},{"sentences":[{"text":"You find the triple POE and provision, and that's it.","start":392.84,"end":397.31998,"sentiment":"neutral","sentiment_score":0.11784201636910438},{"text":"It should work.","start":397.31998,"end":397.87997,"sentiment":"neutral","sentiment_score":0.2306125263373057},{"text":"But if it doesn't work, we can't guarantee those routers.","start":397.87997,"end":400.36,"sentiment":"neutral","sentiment_score":-0.22532738633453847},{"text":"They're not ours.","start":400.36,"end":401.25998,"sentiment":"neutral","sentiment_score":-0.331819623708725},{"text":"We don't know how old the router is, if it's compatible.","start":401.355,"end":404.17502,"sentiment":"neutral","sentiment_score":-0.14393628524108368}],"sentiment":"neutral","sentiment_score":-0.08004794944379781,"num_words":37,"start":392.84,"end":404.17502},{"sentences":[{"text":"If it's a VDSL router, it's not gonna work.","start":404.795,"end":407.27502,"sentiment":"neutral","sentiment_score":-0.22129512164327833},{"text":"So just if it's an AC router, it won't work.","start":407.27502,"end":409.755,"sentiment":"neutral","sentiment_score":-0.2091970592737198},{"text":"It's gotta be a Wi Fi 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WhatsApp.","start":424.57,"end":430.98502,"sentiment":"neutral","sentiment_score":0.07585980991522472},{"text":"Alright?","start":433.125,"end":433.625,"sentiment":"neutral","sentiment_score":0.0977959856390953}],"sentiment":"neutral","sentiment_score":0.057245785455134784,"num_words":22,"start":416.97,"end":433.625},{"sentences":[{"text":"Dom, d o m.","start":435.045,"end":436.42502,"sentiment":"neutral","sentiment_score":0.01797997672110796},{"text":"No worries.","start":439.125,"end":439.865,"sentiment":"neutral","sentiment_score":0.08559994399547577},{"text":"Thank you, Bianca.","start":440.965,"end":441.945,"sentiment":"positive","sentiment_score":0.7871642311414083},{"text":"You too.","start":442.005,"end":442.325,"sentiment":"positive","sentiment_score":0.4013650715351105},{"text":"Bye 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Good morning. Hi. This is Bianca calling. I'm just calling to get some help setting up my Internet because I've just signed up last night, and I've received the activation confirmation. Thank you. Yes. That's right. Sondak, s o n d a k h. 1507 Slash 259 Normanby Road, The Lightning Wholesale. Is that sorry. I just moved him. Yeah. Okay. Thank you. Yes. I do. I do. Yep. Thank you. Yep. Sorry? Yes. Yes. Received that. Thank you. Yep. Yeah. I don't think I have a router. I don't know. I'm I'm I'm sending you a photo. You can have a look. This is what I have at the moment. Okay. I'm in South Melbourne. Yep. Oh, perfect. Okay. Is that an extra cost on top of what I've paid? Thank you. Okay. Yeah. I have Starlink, but it didn't connect when I tried. What contract? Yeah. Yeah. That's the one. Yep. And I've I've also paid for the installation fee. Oh, okay. Okay. Yep. Yep. Yep. Okay. And what time are you available? Because I need to check both with my partner, like, the cost and then also the schedule for you to come here today because we're just mid morning. Okay. Yep. Yeah. It is. Okay. Yeah. So I'm trying yeah. Yep. And sorry. And how much was it again? Sorry. $110,000,000. I won't be able to afford that. Oh, okay. So it it cannot it has to be a specific router. It cannot be the TP Link one? Yeah. I've got it because it's on my I can ask my siblings to bring it because we just moved in, and then they're coming today as well. But I don't know if it's gonna be compatible. I don't know. I do. So if I get my own router, how is the installation gonna work? Yep. Okay. Yep. Okay. Five five six. Okay. Five five six. Okay. Can can I get back to you in, like, thirty minutes? I just need to confirm with my partner. Oh, WhatsApp. Okay. Alright. I can do that. Sorry. What was your name? D o d o n. Okay. Thank you very much. Have a nice day. 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Good morning. Hi. This is Bianca calling. I'm just calling to get some help setting up my Internet because I've just signed up last night, and I've received the activation confirmation.\n\nThank you. Yes. That's right. Sondak, s o n d a k h. 1507 Slash 259 Normanby Road, The Lightning Wholesale.\n\nIs that sorry. I just moved him. Yeah. Okay. Thank you.\n\nYes. I do. I do. Yep. Thank you.\n\nYep. Sorry? Yes. Yes. Received that.\n\nThank you. Yep. Yeah. I don't think I have a router. I don't know.\n\nI'm I'm I'm sending you a photo. You can have a look. This is what I have at the moment. Okay. I'm in South Melbourne.\n\nYep. Oh, perfect. Okay. Is that an extra cost on top of what I've paid? Thank you.\n\nOkay. Yeah. I have Starlink, but it didn't connect when I tried. What contract? Yeah.\n\nYeah. That's the one. Yep. And I've I've also paid for the installation fee. Oh, okay.\n\nOkay. Yep. Yep. Yep. Okay.\n\nAnd what time are you available? Because I need to check both with my partner, like, the cost and then also the schedule for you to come here today because we're just mid morning. Okay. Yep. Yeah.\n\nIt is. Okay. Yeah. So I'm trying yeah. Yep.\n\nAnd sorry. And how much was it again? Sorry. $110,000,000. I won't be able to afford that.\n\nOh, okay. So it it cannot it has to be a specific router. It cannot be the TP Link one? Yeah. I've got it because it's on my I can ask my siblings to bring it because we just moved in, and then they're coming today as well.\n\nBut I don't know if it's gonna be compatible. I don't know. I do. So if I get my own router, how is the installation gonna work? Yep.\n\nOkay. Yep. Okay. Five five six. Okay.\n\nFive five six. Okay. Can can I get back to you in, like, thirty minutes? I just need to confirm with my partner. Oh, WhatsApp.\n\nOkay. Alright. I can do that. Sorry. What was your name?\n\nD o d o n. Okay. Thank you very much. Have a nice day. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.3199997,"end":4.48,"sentiment":"neutral","sentiment_score":0.2139945924282074},{"text":"Good morning.","start":4.48,"end":5.2999997,"sentiment":"positive","sentiment_score":0.38392069935798645},{"text":"Hi.","start":7.04,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.19979575276374817},{"text":"This is Bianca calling.","start":7.2799997,"end":8.74,"sentiment":"neutral","sentiment_score":0.1559634692966938},{"text":"I'm just calling to get some help setting up my Internet because I've just signed up last night, and I've received the activation confirmation.","start":8.96,"end":18.255,"sentiment":"neutral","sentiment_score":0.17869703192263842}],"sentiment":"neutral","sentiment_score":0.1904441996011883,"num_words":32,"start":4.3199997,"end":18.255},{"sentences":[{"text":"Thank you.","start":23.355,"end":24.095,"sentiment":"neutral","sentiment_score":0.19898933172225952},{"text":"Yes.","start":26.314999,"end":26.634998,"sentiment":"neutral","sentiment_score":0.05625807866454125},{"text":"That's right.","start":26.634998,"end":27.375,"sentiment":"neutral","sentiment_score":0.06540166214108467},{"text":"Sondak, s o n d a k h.","start":29.9,"end":32.64,"sentiment":"neutral","sentiment_score":0.03393924981355667},{"text":"1507 Slash 259 Normanby Road, The Lightning Wholesale.","start":43.015,"end":55.85,"sentiment":"neutral","sentiment_score":0.0063159692217595875}],"sentiment":"neutral","sentiment_score":0.04319437231779808,"num_words":21,"start":23.355,"end":55.85},{"sentences":[{"text":"Is that sorry.","start":55.99,"end":56.71,"sentiment":"neutral","sentiment_score":-0.010346222203224897},{"text":"I just moved 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you.","start":70.875,"end":71.775,"sentiment":"neutral","sentiment_score":0.20151353627443314}],"sentiment":"neutral","sentiment_score":0.10948629956692457,"num_words":8,"start":64.39,"end":71.775},{"sentences":[{"text":"Yep.","start":73.915,"end":74.415,"sentiment":"neutral","sentiment_score":0.019284872338175777},{"text":"Sorry?","start":90.69,"end":91.19,"sentiment":"neutral","sentiment_score":-0.004817094653844833},{"text":"Yes.","start":95.41,"end":95.91,"sentiment":"neutral","sentiment_score":0.0513913668692112},{"text":"Yes.","start":101.065,"end":101.565,"sentiment":"neutral","sentiment_score":0.06653983891010284},{"text":"Received that.","start":101.625,"end":102.505005,"sentiment":"neutral","sentiment_score":0.07363497465848923}],"sentiment":"neutral","sentiment_score":0.04661148879677057,"num_words":6,"start":73.915,"end":102.505005},{"sentences":[{"text":"Thank you.","start":102.505005,"end":103.245,"sentiment":"neutral","sentiment_score":0.17388292402029037},{"text":"Yep.","start":108.825005,"end":109.325005,"sentiment":"neutral","sentiment_score":0.04423955082893371},{"text":"Yeah.","start":115.65,"end":116.15,"sentiment":"neutral","sentiment_score":0.03801069036126137},{"text":"I don't think I have a router.","start":126.095,"end":128.195,"sentiment":"neutral","sentiment_score":-0.22436348029545375},{"text":"I don't know.","start":128.255,"end":128.895,"sentiment":"neutral","sentiment_score":-0.15983074406782785}],"sentiment":"neutral","sentiment_score":-0.11571575036006314,"num_words":14,"start":102.505005,"end":128.895},{"sentences":[{"text":"I'm I'm I'm sending you a photo.","start":128.895,"end":130.33499,"sentiment":"neutral","sentiment_score":-0.07697134358542305},{"text":"You can have a look.","start":130.33499,"end":131.475,"sentiment":"neutral","sentiment_score":-0.022296711802482605},{"text":"This is what I have at the moment.","start":131.775,"end":133.715,"sentiment":"neutral","sentiment_score":-0.05473160231485963},{"text":"Okay.","start":139.615,"end":140.115,"sentiment":"neutral","sentiment_score":0.008402403444051743},{"text":"I'm in South Melbourne.","start":147.64,"end":149.1,"sentiment":"neutral","sentiment_score":0.015908462461084127}],"sentiment":"neutral","sentiment_score":-0.040643981173634526,"num_words":25,"start":128.895,"end":149.1},{"sentences":[{"text":"Yep.","start":153.16,"end":153.66,"sentiment":"neutral","sentiment_score":0.1532038152217865},{"text":"Oh, perfect.","start":156.67499,"end":157.495,"sentiment":"positive","sentiment_score":0.5212046802043915},{"text":"Okay.","start":170.14,"end":170.64,"sentiment":"neutral","sentiment_score":0.034779127687215805},{"text":"Is that an extra cost on top of what I've paid?","start":174.54,"end":177.76,"sentiment":"neutral","sentiment_score":-0.1076656397093426},{"text":"Thank you.","start":181.9,"end":182.71999,"sentiment":"positive","sentiment_score":0.34809722006320953}],"sentiment":"neutral","sentiment_score":0.04366262980243739,"num_words":17,"start":153.16,"end":182.71999},{"sentences":[{"text":"Okay.","start":191.675,"end":192.175,"sentiment":"neutral","sentiment_score":-0.03119351714849472},{"text":"Yeah.","start":204.2,"end":204.7,"sentiment":"neutral","sentiment_score":-0.033794961869716644},{"text":"I have Starlink, but it didn't connect when I tried.","start":210.565,"end":215.065,"sentiment":"neutral","sentiment_score":-0.06738690733909607},{"text":"What contract?","start":226.76,"end":227.5,"sentiment":"neutral","sentiment_score":-0.01540563954040408},{"text":"Yeah.","start":230.44,"end":230.76,"sentiment":"neutral","sentiment_score":-0.018761856481432915}],"sentiment":"neutral","sentiment_score":-0.052562045864760876,"num_words":15,"start":191.675,"end":230.76},{"sentences":[{"text":"Yeah.","start":230.76,"end":231.0,"sentiment":"neutral","sentiment_score":-0.02016942761838436},{"text":"That's the one.","start":231.0,"end":231.72,"sentiment":"neutral","sentiment_score":-0.02036767639219761},{"text":"Yep.","start":231.72,"end":232.22,"sentiment":"neutral","sentiment_score":0.001442133216187358},{"text":"And I've I've also paid for the installation fee.","start":237.08,"end":244.895,"sentiment":"neutral","sentiment_score":-0.030808752816584375},{"text":"Oh, okay.","start":245.595,"end":246.415,"sentiment":"neutral","sentiment_score":0.26923756301403046}],"sentiment":"neutral","sentiment_score":0.01133537669375073,"num_words":16,"start":230.76,"end":246.415},{"sentences":[{"text":"Okay.","start":263.97998,"end":264.47998,"sentiment":"neutral","sentiment_score":0.1908609569072723},{"text":"Yep.","start":267.66,"end":268.16,"sentiment":"neutral","sentiment_score":0.2218572199344635},{"text":"Yep.","start":273.685,"end":274.185,"sentiment":"neutral","sentiment_score":0.1543463170528412},{"text":"Yep.","start":276.88498,"end":277.38498,"sentiment":"neutral","sentiment_score":0.1359182596206665},{"text":"Okay.","start":287.86,"end":288.36,"sentiment":"neutral","sentiment_score":0.09294624626636504}],"sentiment":"neutral","sentiment_score":0.1591857999563217,"num_words":5,"start":263.97998,"end":288.36},{"sentences":[{"text":"And what time are you available?","start":288.41998,"end":290.02,"sentiment":"neutral","sentiment_score":0.04394506632039944},{"text":"Because I need to check both with my partner, like, the cost and then also the schedule for you to come here today because we're just mid morning.","start":290.02,"end":296.75998,"sentiment":"neutral","sentiment_score":0.032203706713127236},{"text":"Okay.","start":298.9,"end":299.3,"sentiment":"neutral","sentiment_score":0.024845145642757416},{"text":"Yep.","start":299.3,"end":299.8,"sentiment":"neutral","sentiment_score":0.02191084437072277},{"text":"Yeah.","start":308.38498,"end":308.625,"sentiment":"neutral","sentiment_score":-0.02090638503432274}],"sentiment":"neutral","sentiment_score":0.03219523759105721,"num_words":37,"start":288.41998,"end":308.625},{"sentences":[{"text":"It is.","start":308.625,"end":309.28497,"sentiment":"neutral","sentiment_score":-0.01967491675168276},{"text":"Okay.","start":312.305,"end":312.705,"sentiment":"neutral","sentiment_score":-0.006725757382810116},{"text":"Yeah.","start":312.705,"end":313.185,"sentiment":"neutral","sentiment_score":-0.00925113633275032},{"text":"So I'm trying yeah.","start":313.185,"end":314.31,"sentiment":"neutral","sentiment_score":-0.024676977656781673},{"text":"Yep.","start":316.23,"end":316.73,"sentiment":"neutral","sentiment_score":-0.00804250966757536}],"sentiment":"neutral","sentiment_score":-0.018008571945958667,"num_words":9,"start":308.625,"end":316.73},{"sentences":[{"text":"And sorry.","start":316.95,"end":318.07,"sentiment":"neutral","sentiment_score":-0.07193784415721893},{"text":"And how much was it again?","start":318.07,"end":319.43,"sentiment":"neutral","sentiment_score":-0.07188719759384792},{"text":"Sorry.","start":319.43,"end":319.93,"sentiment":"neutral","sentiment_score":-0.18493151664733887},{"text":"$110,000,000.","start":323.75,"end":325.11,"sentiment":"neutral","sentiment_score":-0.09217594563961028},{"text":"I won't be able to afford that.","start":325.11,"end":326.88998,"sentiment":"negative","sentiment_score":-0.3871356930051531}],"sentiment":"neutral","sentiment_score":-0.20954448160003214,"num_words":17,"start":316.95,"end":326.88998},{"sentences":[{"text":"Oh, okay.","start":337.575,"end":338.055,"sentiment":"neutral","sentiment_score":-0.06908368319272995},{"text":"So it it cannot it has to be a specific router.","start":338.055,"end":341.355,"sentiment":"neutral","sentiment_score":-0.303317281332883},{"text":"It cannot be the TP Link one?","start":341.575,"end":343.68,"sentiment":"neutral","sentiment_score":-0.13080779675926482},{"text":"Yeah.","start":346.63998,"end":346.88,"sentiment":"neutral","sentiment_score":-0.07401308417320251},{"text":"I've got it because it's on my I can ask my siblings to bring it because we just moved in, and then they're coming today as well.","start":346.88,"end":355.46,"sentiment":"positive","sentiment_score":0.4565450339405625}],"sentiment":"neutral","sentiment_score":0.16379980820541581,"num_words":48,"start":337.575,"end":355.46},{"sentences":[{"text":"But I don't know if it's gonna be compatible.","start":356.415,"end":358.515,"sentiment":"neutral","sentiment_score":-0.18452925317817265},{"text":"I don't know.","start":359.135,"end":359.775,"sentiment":"neutral","sentiment_score":-0.23525135715802512},{"text":"I do.","start":359.775,"end":362.035,"sentiment":"neutral","sentiment_score":0.07268174551427366},{"text":"So if I get my own router, how is the installation gonna work?","start":368.78,"end":372.8,"sentiment":"neutral","sentiment_score":0.10811729557239093},{"text":"Yep.","start":379.18,"end":379.68,"sentiment":"neutral","sentiment_score":0.15394285321235657}],"sentiment":"neutral","sentiment_score":-0.023631648692701544,"num_words":28,"start":356.415,"end":379.68},{"sentences":[{"text":"Okay.","start":386.125,"end":386.625,"sentiment":"neutral","sentiment_score":0.0769406259059906},{"text":"Yep.","start":390.76498,"end":391.26498,"sentiment":"neutral","sentiment_score":0.09942837804555892},{"text":"Okay.","start":402.01,"end":402.51,"sentiment":"neutral","sentiment_score":-0.15278038382530212},{"text":"Five five six.","start":415.045,"end":416.005,"sentiment":"neutral","sentiment_score":-0.010208669429024061},{"text":"Okay.","start":416.005,"end":416.505,"sentiment":"neutral","sentiment_score":0.0011088401079177856}],"sentiment":"neutral","sentiment_score":-0.0008469354361295702,"num_words":7,"start":386.125,"end":416.505},{"sentences":[{"text":"Five five six.","start":420.44998,"end":421.16998,"sentiment":"neutral","sentiment_score":0.011085292013982931},{"text":"Okay.","start":421.16998,"end":421.66998,"sentiment":"neutral","sentiment_score":0.04387923330068588},{"text":"Can can I get back to you in, like, thirty minutes?","start":422.05,"end":424.44998,"sentiment":"neutral","sentiment_score":0.05900059843605215},{"text":"I just need to confirm with my partner.","start":424.44998,"end":426.31,"sentiment":"neutral","sentiment_score":0.0774069307371974},{"text":"Oh, WhatsApp.","start":431.76498,"end":432.32498,"sentiment":"neutral","sentiment_score":0.031622014939785004}],"sentiment":"neutral","sentiment_score":0.0563456467166543,"num_words":25,"start":420.44998,"end":432.32498},{"sentences":[{"text":"Okay.","start":432.32498,"end":432.725,"sentiment":"neutral","sentiment_score":0.05250991880893707},{"text":"Alright.","start":432.725,"end":433.125,"sentiment":"neutral","sentiment_score":0.08109208196401596},{"text":"I can do that.","start":433.125,"end":433.76498,"sentiment":"neutral","sentiment_score":0.09741701930761337},{"text":"Sorry.","start":433.76498,"end":434.085,"sentiment":"neutral","sentiment_score":-0.0032985173165798187},{"text":"What was your name?","start":434.085,"end":435.065,"sentiment":"neutral","sentiment_score":0.0014033415354788303}],"sentiment":"neutral","sentiment_score":0.047780447893522,"num_words":11,"start":432.32498,"end":435.065},{"sentences":[{"text":"D o d o n.","start":436.885,"end":438.245,"sentiment":"neutral","sentiment_score":0.015280216000974178},{"text":"Okay.","start":438.245,"end":438.745,"sentiment":"neutral","sentiment_score":0.06191891431808472},{"text":"Thank you very much.","start":439.925,"end":440.965,"sentiment":"positive","sentiment_score":0.876967042684555},{"text":"Have a nice day.","start":440.965,"end":442.025,"sentiment":"positive","sentiment_score":0.7503663450479507},{"text":"Bye.","start":442.405,"end":442.905,"sentiment":"neutral","sentiment_score":0.2182723730802536}],"sentiment":"positive","sentiment_score":0.4577283945555488,"num_words":15,"start":436.885,"end":442.905}]}}]}],"paragraphs":{"transcript":"\nChannel 0: We need to tell tech support. Hello?\n\nChannel 1: Hi. Good morning.\n\nChannel 0: Yes. Good morning.\n\nChannel 1: Hi. This is Bianca calling. I'm just calling to get some help setting up my Internet because I've just\n\nChannel 0: Okay.\n\nChannel 1: signed up last night, and I've received the activation confirmation.\n\nChannel 0: Okay. Let me just pull out your account. Hang on one second. So the\n\nChannel 1: Thank\n\nChannel 0: name\n\nChannel 1: you.\n\nChannel 0: is Bianca, b I a n c a?\n\nChannel 1: Yes. That's right.\n\nChannel 0: And the surname?\n\nChannel 1: Sondak, s o n d a k h.\n\nChannel 0: Okay. And can I have your address, please?\n\nChannel 1: 1507 Slash 259\n\nChannel 0: Yep.\n\nChannel 1: Normanby\n\nChannel 0: Okay.\n\nChannel 1: Road,\n\nChannel 0: You you're on a Linham network. Is that right?\n\nChannel 1: The Lightning Wholesale. Is\n\nChannel 0: Yeah.\n\nChannel 1: that\n\nChannel 0: Yeah.\n\nChannel 1: sorry.\n\nChannel 0: Linham.\n\nChannel 1: I just moved\n\nChannel 0: Yeah.\n\nChannel 1: him.\n\nChannel 0: Same.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Same\n\nChannel 1: Okay.\n\nChannel 0: way.\n\nChannel 1: Thank you.\n\nChannel 0: Alright. Okay. No worries. Do you have WhatsApp by any chance?\n\nChannel 1: Yes. I do. I do.\n\nChannel 0: Okay. Beautiful. I'm just gonna text you in WhatsApp while I talk\n\nChannel 1: Yep.\n\nChannel 0: to you because I'll pop\n\nChannel 1: Thank\n\nChannel 0: in\n\nChannel 1: you.\n\nChannel 0: and I need some photos from you.\n\nChannel 1: Yep.\n\nChannel 0: So it's 0410099460. Yep. I got it. Is that the one that's got the the sunshine at the background?\n\nChannel 1: Sorry?\n\nChannel 0: Yeah. I see you got a photo of the sunshine in the background on your\n\nChannel 1: Yes.\n\nChannel 0: alright. So I've just text you, hello, Bianca.\n\nChannel 1: Yes. Received\n\nChannel 0: Yeah.\n\nChannel 1: that.\n\nChannel 0: I'm just\n\nChannel 1: Thank\n\nChannel 0: gonna\n\nChannel 1: you.\n\nChannel 0: pull out your details. So, Bianca. Okay. So we've got the username and password. Did you receive\n\nChannel 1: Yep.\n\nChannel 0: a text? Yep. Okay. Cool. Can you just send me a quick photo of the router that you're using?\n\nThe back of\n\nChannel 1: Yeah.\n\nChannel 0: the router where the the the all the cables plug into the back of it. And just underneath, there's a sticker as well. So I just need those two photos.\n\nChannel 1: I don't think I have a router. I don't know. I'm I'm I'm sending you a photo. You can have a look. This is what I have at the moment.\n\nChannel 0: Okay. Yeah. That's not a router. That's the NTD box.\n\nChannel 1: Okay.\n\nChannel 0: So you need a router that you could connect to that little black box. And where are you located? Hang on a sec. K.\n\nChannel 1: I'm in South Melbourne.\n\nChannel 0: South Melbourne. We can have a router out to you sometime\n\nChannel 1: Yep.\n\nChannel 0: today.\n\nChannel 1: Oh, perfect.\n\nChannel 0: That's on our weapon, and the router will come completely provisioned. So we'll have a technician to come in and just install it for you.\n\nChannel 1: Okay.\n\nChannel 0: So we just need one.\n\nChannel 1: Is that an extra cost on top of what I've paid?\n\nChannel 0: Yes. That's what I'm look that's what I'm just gonna look at. Hang on a sec. So you're on.\n\nChannel 1: Thank you.\n\nChannel 0: Yeah. Because these routers, they are specifically made for the Linux or fast in broadband,\n\nChannel 1: Okay.\n\nChannel 0: and you need a specific Wi Fi six. Because now with all these boost upgrades and all that, all the all the older routers that people used to use on the NBN won't work.\n\nChannel 1: Yeah.\n\nChannel 0: Yep. Okay. So we got Linux. Okay.\n\nChannel 1: I have\n\nChannel 0: And\n\nChannel 1: Starlink, but it didn't connect\n\nChannel 0: no.\n\nChannel 1: when\n\nChannel 0: It's\n\nChannel 1: I\n\nChannel 0: Starlink.\n\nChannel 1: tried.\n\nChannel 0: Well, now forget about Starlink. That doesn't there's a lot of there's a lot of things that's been advertised with that. Okay. So you're on twelve months contract, which\n\nChannel 1: What\n\nChannel 0: you\n\nChannel 1: contract?\n\nChannel 0: signed up for a little bit in twelve months. You paid 40\n\nChannel 1: Yeah.\n\nChannel 0: 5\n\nChannel 1: Yeah.\n\nChannel 0: dollars.\n\nChannel 1: That's the one.\n\nChannel 0: Let's just\n\nChannel 1: Yep.\n\nChannel 0: see. Alright. So with that one there, we\n\nChannel 1: And\n\nChannel 0: have\n\nChannel 1: I've I've also paid for the installation\n\nChannel 0: oh, yeah. No. That's alright. It's got nothing to do with us.\n\nChannel 1: fee.\n\nChannel 0: That's got\n\nChannel 1: Oh,\n\nChannel 0: to do\n\nChannel 1: okay.\n\nChannel 0: with yeah. So you've got you paid for the the basic plan, which is a 25 MBPS. Well, that's alright. Twelve months contract. Now because you're on a twelve months, what we can do is give you 50% off the actual price of the router.\n\nThe router is running about $219.\n\nChannel 1: Okay.\n\nChannel 0: So we're doing it at a 110, which\n\nChannel 1: Yep.\n\nChannel 0: includes provisioning and free installation. So if I just send out a technician to install\n\nChannel 1: Yep.\n\nChannel 0: a router, it normally costs around about $300.\n\nChannel 1: Yep.\n\nChannel 0: Alright? So that that is it. So if you're happy with that, I'll I'll have to send you out an invoice.\n\nChannel 1: Okay. And what time are you available? Because I need to check both with my partner, like, the cost and then also the schedule for you to come\n\nChannel 0: Okay.\n\nChannel 1: here today\n\nChannel 0: Schedule\n\nChannel 1: because we're\n\nChannel 0: will\n\nChannel 1: just\n\nChannel 0: be\n\nChannel 1: mid\n\nChannel 0: probably\n\nChannel 1: morning.\n\nChannel 0: after 01:00.\n\nChannel 1: Okay. Yep.\n\nChannel 0: Oh, no. Hang on a sec. No. After 01:00. No.\n\nNo. No. No. It'll you because you're in South Melbourne. Right?\n\nSo that's not really far from our office.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: It\n\nChannel 0: we\n\nChannel 1: is.\n\nChannel 0: could probably have somebody out then in the hour.\n\nChannel 1: Okay. Yeah. So\n\nChannel 0: So\n\nChannel 1: I'm trying\n\nChannel 0: probably\n\nChannel 1: yeah.\n\nChannel 0: about 10:30, 11:00.\n\nChannel 1: Yep. And sorry. And how much was it again? Sorry.\n\nChannel 0: A 100 and $110,000,000.\n\nChannel 1: $110,000,000. I won't be able to afford that.\n\nChannel 0: No. Just just a 110. Look. If you had to go and buy if you had to go to JB Hi Fi and buy one, you'd be paying about 200 and something dollars for a Wi Fi six. Between 180, $200 for a good one.\n\nChannel 1: Oh, okay.\n\nChannel 0: But\n\nChannel 1: So\n\nChannel 0: giving\n\nChannel 1: it it\n\nChannel 0: you a\n\nChannel 1: cannot\n\nChannel 0: good\n\nChannel 1: it\n\nChannel 0: one\n\nChannel 1: has to be a specific router. It\n\nChannel 0: yeah.\n\nChannel 1: cannot be the TP Link one?\n\nChannel 0: Have you got a TP Link one with you?\n\nChannel 1: Yeah. I've got it because it's on my I can ask my siblings to bring it because we just moved in, and then they're coming today as well.\n\nChannel 0: Okay. Well,\n\nChannel 1: But I don't know if it's gonna be compatible.\n\nChannel 0: yeah,\n\nChannel 1: I\n\nChannel 0: that's\n\nChannel 1: don't\n\nChannel 0: that's\n\nChannel 1: know. I\n\nChannel 0: the thing. You know? The thing is\n\nChannel 1: do.\n\nChannel 0: with us, you get a Wi Fi six. It's compatible. It'll work. You get a free installation. I mean, it's up to you.\n\nChannel 1: So if I get my own router, how is the installation gonna work?\n\nChannel 0: No. We don't we don't come and install other router. We can only install our ones for free in Victoria.\n\nChannel 1: Yep.\n\nChannel 0: With that one there, what we can do is help you to provision your router. So you gotta go through a few steps. You've\n\nChannel 1: Okay.\n\nChannel 0: already got the credentials that were sent to you via the text\n\nChannel 1: Yep.\n\nChannel 0: on how you log in to the router. You find the triple POE and provision, and that's it. It should work. But if it doesn't work, we can't guarantee those routers. They're not ours.\n\nWe don't know how old\n\nChannel 1: Okay.\n\nChannel 0: the router is, if it's compatible. If it's a VDSL router, it's not gonna work. So just if it's an AC router, it won't work. It's gotta be a Wi Fi six. Minimum.\n\nYou got Wi Fi six, Wi Fi sevens, just depending\n\nChannel 1: Five\n\nChannel 0: on\n\nChannel 1: five six.\n\nChannel 0: on the\n\nChannel 1: Okay.\n\nChannel 0: speeds. The Wi Fi six is yeah. They're funny.\n\nChannel 1: Five five six. Okay. Can can I get back to you in, like, thirty\n\nChannel 0: Yeah.\n\nChannel 1: minutes? I just\n\nChannel 0: Just\n\nChannel 1: need to confirm\n\nChannel 0: text\n\nChannel 1: with my partner.\n\nChannel 0: it just text the system to that to the WhatsApp.\n\nChannel 1: Oh, WhatsApp. Okay. Alright. I\n\nChannel 0: Alright?\n\nChannel 1: can do that. Sorry. What was your name?\n\nChannel 0: Dom, d o m.\n\nChannel 1: D o d o n. Okay.\n\nChannel 0: No worries.\n\nChannel 1: Thank you very much. Have\n\nChannel 0: Thank\n\nChannel 1: a\n\nChannel 0: you,\n\nChannel 1: nice\n\nChannel 0: Bianca.\n\nChannel 1: day.\n\nChannel 0: You too. Bye\n\nChannel 1: Bye.\n\nChannel 0: bye. 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internet and is asked for a photo of their router. The representative explains that the router is specifically made for Linux or fast in broadband and requires specific Wi Fi six. The customer is on a twelve-month contract and paid for the installation. The agent offers to install a router for the customer and gives them a quote, but the agent explains that the router is not included in the price. The agent offers to send an invoice and schedule a technician appointment, but the customer is interested in a plan with a 25 MBPS router and the agent explains that they can offer a 50% off the router. The agent explains that the router is running around $219 and will cost around $210, including provisioning and free installation. The agent schedules a technician appointment and asks about availability and router compatibility."},"intents":{"segments":[{"text":"We need to tell tech support. Hello?","start_word":1,"end_word":7,"intents":[{"intent":"Request technical assistance","confidence_score":0.04817566}]},{"text":"I'm I'm I'm sending you a photo. You can have a look.","start_word":307,"end_word":318,"intents":[{"intent":"Send photo","confidence_score":0.0067109843}]},{"text":"That's not a router. That's the NTD box. Okay.","start_word":329,"end_word":337,"intents":[{"intent":"Provide router details","confidence_score":0.0031638534}]},{"text":"So you need a router that you could connect to that little black box.","start_word":338,"end_word":351,"intents":[{"intent":"Connect router to black box","confidence_score":0.054830708}]},{"text":"And where are you located?","start_word":352,"end_word":356,"intents":[{"intent":"Provide router location","confidence_score":0.027875002}]},{"text":"Is that an extra cost on top of what I've paid? Yes.","start_word":412,"end_word":423,"intents":[{"intent":"Determine cost","confidence_score":0.01660169}]},{"text":"and you need a specific Wi Fi six. Because now with all these boost upgrades and all that, all the all the older routers that people used to use on the NBN won't work. Yeah.","start_word":460,"end_word":494,"intents":[{"intent":"Request wi-fi repair","confidence_score":5.2490395e-7}]},{"text":"So you're on twelve months contract, which What you contract?","start_word":538,"end_word":547,"intents":[{"intent":"Confirm contract duration","confidence_score":0.04214936}]},{"text":"That's alright. It's got nothing to do with us. fee.","start_word":590,"end_word":599,"intents":[{"intent":"Confirm agreement","confidence_score":0.0066614314}]},{"text":"Now because you're on a twelve months, what we can do is give you 50% off the actual price of the router. The router is running about $219.","start_word":629,"end_word":656,"intents":[{"intent":"Provide pricing and schedule","confidence_score":0.010732702}]},{"text":"with us, you get a Wi Fi six. It's compatible. It'll work. You get a free installation. I mean, it's up to you. So if I get my own router, how is the installation gonna work? No.","start_word":968,"end_word":1004,"intents":[{"intent":"Update router configuration","confidence_score":0.000700283}]}]},"sentiments":{"segments":[{"text":"We need to tell tech support. Hello? Hi.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.02415766753256321},{"text":"Good morning. Yes. Good morning.","start_word":8,"end_word":12,"sentiment":"positive","sentiment_score":0.40062427520751953},{"text":"Hi. This is Bianca calling. I'm just calling to get some help setting up my Internet because I've just Okay. signed up last night, and I've received the activation confirmation. Okay. Let me just pull out your account. Hang on one second. So the Thank name you. is Bianca, b I a n c a? Yes. That's right. And the surname? Sondak, s o n d a k h. Okay. And can I have your address, please? 1507 Slash 259 Yep. Normanby Okay. Road, You you're on a Linham network. Is that right? The Lightning Wholesale. Is Yeah. that Yeah. sorry. Linham. I just moved Yeah. him. Same. Yeah. Yeah. Same Okay. way.","start_word":13,"end_word":125,"sentiment":"neutral","sentiment_score":0.07591482996940613},{"text":"Thank you.","start_word":126,"end_word":127,"sentiment":"positive","sentiment_score":0.33345091342926025},{"text":"Alright. Okay. No worries. Do you have WhatsApp by any chance? Yes. I do. I do. Okay.","start_word":128,"end_word":144,"sentiment":"neutral","sentiment_score":0.0706881582736969},{"text":"Beautiful.","start_word":145,"end_word":145,"sentiment":"positive","sentiment_score":0.4159722924232483},{"text":"I'm just gonna text you in WhatsApp while I talk Yep. to you because I'll pop Thank in you. and I need some photos from you. Yep. So it's 0410099460. Yep. I got it. Is that the one that's got the the sunshine at the background? Sorry? Yeah. I see you got a photo of the sunshine in the background on your Yes. alright. So I've just text you, hello, Bianca. Yes. Received Yeah. that. I'm just Thank gonna you. pull out your details. So, Bianca. Okay. So we've got the username and password. Did you receive Yep. a text? Yep. Okay. Cool. Can you just send me a quick photo of the router that you're using? The back of Yeah. the router where the the the all the cables plug into the back of it. And just underneath, there's a sticker as well. So I just need those two photos. I don't think I have a router. I don't know. I'm I'm I'm sending you a photo. You can have a look. This is what I have at the moment. Okay. Yeah. That's not a router. That's the NTD box. Okay. So you need a router that you could connect to that little black box. And where are you located? Hang on a sec. K. I'm in South Melbourne. South Melbourne. We can have a router out to you sometime Yep. today.","start_word":146,"end_word":378,"sentiment":"neutral","sentiment_score":0.03672043015069204},{"text":"Oh, perfect. That's on our weapon, and the router will come completely provisioned.","start_word":379,"end_word":391,"sentiment":"positive","sentiment_score":0.45974141359329224},{"text":"So we'll have a technician to come in and just install it for you. Okay. So we just need one. Is that an extra cost on top of what I've paid? Yes. That's what I'm look that's what I'm just gonna look at. Hang on a sec. So you're on.","start_word":392,"end_word":441,"sentiment":"neutral","sentiment_score":0.07178860902786255},{"text":"Thank you.","start_word":442,"end_word":443,"sentiment":"positive","sentiment_score":0.3445833623409271},{"text":"Yeah. Because these routers, they are specifically made for the Linux or fast in broadband, Okay. and you need a specific Wi Fi six. Because now with all these boost upgrades and all that, all the all the older routers that people used to use on the NBN won't work. Yeah. Yep. Okay. So we got Linux. Okay. I have And Starlink, but it didn't connect no. when It's I Starlink. tried. Well, now forget about Starlink. That doesn't there's a lot of there's a lot of things that's been advertised with that. Okay. So you're on twelve months contract, which What you contract? signed up for a little bit in twelve months. You paid 40 Yeah. 5 Yeah. dollars. That's the one. Let's just Yep. see. Alright. So with that one there, we And have I've I've also paid for the installation oh, yeah. No. That's alright. It's got nothing to do with us. fee. That's got Oh, to do okay. with yeah. So you've got you paid for the the basic plan, which is a 25 MBPS. Well, that's alright. Twelve months contract. Now because you're on a twelve months, what we can do is give you 50% off the actual price of the router. The router is running about $219. Okay. So we're doing it at a 110, which Yep. includes provisioning and free installation. So if I just send out a technician to install Yep. a router, it normally costs around about $300. Yep. Alright? So that that is it. So if you're happy with that, I'll I'll have to send you out an invoice. Okay. And what time are you available? Because I need to check both with my partner, like, the cost and then also the schedule for you to come Okay. here today Schedule because we're will just be mid probably morning. after 01:00. Okay. Yep. Oh, no. Hang on a sec. No. After 01:00. No. No. No. No. It'll you because you're in South Melbourne. Right? So that's not really far from our office. Yeah. So It we is. could probably have somebody out then in the hour. Okay. Yeah. So So I'm trying probably yeah. about 10:30, 11:00. Yep. And sorry. And how much was it again? Sorry. A 100 and $110,000,000. $110,000,000. I won't be able to afford that. No. Just just a 110. Look. If you had to go and buy if you had to go to JB Hi Fi and buy one, you'd be paying about 200 and something dollars for a Wi Fi six. Between 180, $200 for a good one. Oh, okay. But So giving it it you a cannot good it one has to be a specific router. It yeah. cannot be the TP Link one? Have you got a TP Link one with you? Yeah.","start_word":444,"end_word":914,"sentiment":"neutral","sentiment_score":-0.012936993377508633},{"text":"I've got it because it's on my I can ask my siblings to bring it because we just moved in, and then they're coming today as well.","start_word":915,"end_word":941,"sentiment":"positive","sentiment_score":0.4515783190727234},{"text":"Okay. Well, But I don't know if it's gonna be compatible. yeah, I that's don't that's know. I the thing. You know? The thing is do. with us, you get a Wi Fi six. It's compatible.","start_word":942,"end_word":977,"sentiment":"neutral","sentiment_score":-0.01124811451882124},{"text":"It'll work. You get a free installation.","start_word":978,"end_word":984,"sentiment":"positive","sentiment_score":0.3692916333675385},{"text":"I mean, it's up to you. So if I get my own router, how is the installation gonna work? No. We don't we don't come and install other router. We can only install our ones for free in Victoria. Yep. With that one there, what we can do is help you to provision your router. So you gotta go through a few steps. You've Okay. already got the credentials that were sent to you via the text Yep. on how you log in to the router. You find the triple POE and provision, and that's it. It should work. But if it doesn't work, we can't guarantee those routers.","start_word":985,"end_word":1093,"sentiment":"neutral","sentiment_score":0.05897020548582077},{"text":"They're not ours.","start_word":1094,"end_word":1096,"sentiment":"negative","sentiment_score":-0.33688560128211975},{"text":"We don't know how old Okay. the router is, if it's compatible. If it's a VDSL router, it's not gonna work. So just if it's an AC router, it won't work. It's gotta be a Wi Fi six. Minimum. You got Wi Fi six, Wi Fi sevens, just depending Five on five six. on the Okay. speeds. The Wi Fi six is yeah. They're funny. Five five six. Okay. Can can I get back to you in, like, thirty Yeah. minutes? I just Just need to confirm text with my partner. it just text the system to that to the WhatsApp. Oh, WhatsApp. Okay. Alright. Alright? I can do that. Sorry. What was your name? Dom, d o m. D o d o n. Okay. No worries.","start_word":1097,"end_word":1223,"sentiment":"neutral","sentiment_score":-0.03470674529671669},{"text":"Thank you very much. Thank Have a you, nice Bianca. day. You too.","start_word":1224,"end_word":1236,"sentiment":"positive","sentiment_score":0.7266343832015991},{"text":"Bye Bye. bye. Bye.","start_word":1237,"end_word":1240,"sentiment":"neutral","sentiment_score":0.17900562286376953}],"average":{"sentiment":"neutral","sentiment_score":0.040885483185576985}}}}