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Then you can launch the CloudBurn system. Alright. And let's see. Have you created some extensions? Okay. You've got one extension created. Now I wanna make sure. Did you make the cloud phone system to have three digits for the extension, then we we need to confirm how many so when you created the actual cloud phone system, what was the option that you put in in the beginning? Because I don't know how we can change that now. No. I meant the the digits. Like, how many digits for the extension? I don't know. I have a let's have a look. So if I create a new service and I click on this alright. So the default's four digits. Did you change that to be three digits? Because it's alright. So note, it cannot be changed later. So if you didn't if you don't recall changing it, then you're definitely on four digits. But but what I wanted to do was I wanted to make sure that it identifies that within the service so that at least you know what you're dealing with. Because right now, it doesn't it doesn't even say that. But are you a 100% sure you didn't change it to three? Okay. No. No. No. That that's the extension link. That's the extension link. That's in alright. Because you can only choose from 34, fives, or 6. We used to have an option to choose a but I guess he's got gotten rid of it. So I guess he's gotta make that involved so people understand. I'll get some feedback on. Yeah. But yeah. Because it's gonna break. It's gonna break if it's not the right number or extension link, obviously. Alright. Let's go back to the service and launch. One second. Alright. I'm inside the cloud phone extension. I'm looking at the extension. Yes. You've named it. So you wanna bring this handset up and working? Yes. But, I mean, don't you wanna test it to make sure it works? Yeah. So Oh, you don't have any handsets on you. Okay. Alright. Do you wanna test it with a softphone? Are they gonna use a softphone with this or not? Well, 100% works, but, I mean, just for your own peace of mind, do you wanna know how it works to to make sure what the process is? You could do it that way, or you can just add one of our cell phones and go through that process. You wanna do that now? Or alright. Click click on the extension. Have you already downloaded RingoTel? Okay. Download RingoTel on your on your on your software. Just click on that button that says add software. It's that green button at the top. But before you do all that, there's another step involved as well. We'll do it after. Cool. So now that you've added the softphone, you can click on the QR app code. And once you've downloaded the app, you can scan that code through the actual RingoStore app. Yep. Sure does. Yep. That's what I mean. Yeah. That's fine. No. No. No. No. No. Everything is in the cloud for us. I might have mentioned all this to you before, but, you know, we've got multiple layers of redundancy. We have AWS, Melbourne, Sydney, Azure. We do have SBCs that are basically Daniel's voice engineered everything to the extreme. You know? So hyper redundancy, I call it, everywhere. From media servers to SBCs to databases to everything that sits in the cloud would have copies of everything somewhere else as well. And then, you know, there's different with AWS, sorry, you can spin it up from different locations like Sydney, The USA, you know, Singapore, India, and all that. So we can have different local presence as well, so to speak. No. I think it's because you've given it such a funky name. How are we gonna change that, though? That's the problem. Because you got commas. You don't meant to have commas in your naming. So if you get back to your service name no. I think you gotta get back to the service names and and don't use commas. That's back to the hub under services, and then maybe just don't use commas. Yep. Interesting. I've never experimented with commas in a no service needs. So just take more off. Take off all the commas and just try that. You can use dashes. Dashes will be safe. Because, yeah, as you can see, it it's tried to add dashes in the space, and then if there's a comma dash, I think that's where it stops up the code. Well, I I think that's something that Dan's done. I don't think that matters. Yeah. Well no. You probably need more than one extension. You just probably need, like just put four or five or however you need them. Yep. Okay. So yeah. It's probably grabbed the original naming for your domain stuffed up now. Just just remove the cell phone and then go ahead and get into it. I think that would work. I don't know what you've done. You probably have. So when you scan it, it doesn't work? Are you scanning it from the actual app, not the camera? Right? No. No. No. From inside the app. Yeah. There's little barcode scanner within the app. No. I think it broke it then. Wow. Okay. So it's fine. Someone's ever used the comma and broke it in a Navy convention. Yeah. You should. We should. Yep. Yep. One second. Alright. So what we're gonna do is there's a couple of things. You might just need to delete the whole Cloudflare system and start from fresh. Yep. No. You gotta you gotta unallocate them so they go back to the pool and then start again, delete and cancel the service, and then use commas. So let me just check the rest of your stuff. Don't use commas anywhere else. Wow. I've never seen anyone use commas in naming conventions. I don't know. This is strange. You are. But this is good to know. This is good to know. Just like TISM. TISM in you is strong, brother. Geez. They say. What did I say? Oh, shit. It takes one for no one. It's true, though. We we have pisms in different ways. Alright. Just try deleting it. Sorry. I'm just regretting it. Yep. Yeah. I think you just just cancel the service. Yep. Oh, you still just just put it back down assigned. I'll do it better. Yeah. But it still hasn't done anything. Yeah. Yep. Okay. Let me do it. Oh, okay. Because I just changed it back to where are they? And if I do unassign, it unassigns it, does it not? Okay. Let's what's going on here? Hang on. Inventory. I need to find out the actual number again. Hold on. So you got three numbers. Okay. Let's try the 199. I'll click on the 199. If I put it to unassigned and unassign it, what happens then? Okay. And go back to inventory, 199. Yeah. You're right. I don't seem to unassign it. This is crazy. Alright. Let me tell him. Gonna do another one. It appears the recurrent that's alright. Numbers from a secure service. Alright. What happened to this? Let's just delete the numb delete the whole service, and we'll see what happens. They canceled the whole service. I wanna see if those numbers go back automatically. Yep. Yep. Okay. Let's try it. Not sure. All he said was stick it in the account, tell them to log in as them, and then do it. Or you have logged in as yourself. I don't know. He said he's in the middle of something. So you've deleted it. Right? Or it's inactive. Well, if it's inactive, where are the numbers? That's what I wanna know. 199. No. That's still allocated. What the fuck? This is yeah. I am. Like, I'm just trying to work out what you've done. Like okay. So all the inactive ones. Can't do much. Numbers. Users. Stick it in the account. Tell them to log in as them and do it. What is this to enable to FA? Disable user. Reset password. Interesting. Yeah. Leave it with me then. I don't know. I need to chat to Dan as to what's going on with heat break. Yeah. Maybe there's a process for me somewhere, but I'm pretty sure the commas fucked things up. That's my guess. Yeah. Try not to use commas, please, in naming conventions because it doesn't like that encoding. Yeah. Cool. I'll come back here. Yeah. Alright. Okay. Alright. Thanks. Okay. Alright. Sorry about that too. Okay. 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John. Hello? Can you hear me? Yeah. I know.\n\nGood. Alright. So where were we? You've added all the numbers yet? Yep.\n\nAlright. So that's that's the assignment stuff. Then you can launch the CloudBurn system. Alright. And let's see.\n\nHave you created some extensions? Okay. You've got one extension created. Now I wanna make sure. Did you make the cloud phone system to have three digits for the extension, then we we need to confirm how many so when you created the actual cloud phone system, what was the option that you put in in the beginning?\n\nBecause I don't know how we can change that now. No. I meant the the digits. Like, how many digits for the extension? I don't know.\n\nI have a let's have a look. So if I create a new service and I click on this alright. So the default's four digits. Did you change that to be three digits? Because it's alright.\n\nSo note, it cannot be changed later. So if you didn't if you don't recall changing it, then you're definitely on four digits. But but what I wanted to do was I wanted to make sure that it identifies that within the service so that at least you know what you're dealing with. Because right now, it doesn't it doesn't even say that. But are you a 100% sure you didn't change it to three?\n\nOkay. No. No. No. That that's the extension link.\n\nThat's the extension link. That's in alright. Because you can only choose from 34, fives, or 6. We used to have an option to choose a but I guess he's got gotten rid of it. So I guess he's gotta make that involved so people understand.\n\nI'll get some feedback on. Yeah. But yeah. Because it's gonna break. It's gonna break if it's not the right number or extension link, obviously.\n\nAlright. Let's go back to the service and launch. One second. Alright. I'm inside the cloud phone extension.\n\nI'm looking at the extension. Yes. You've named it. So you wanna bring this handset up and working? Yes.\n\nBut, I mean, don't you wanna test it to make sure it works? Yeah. So Oh, you don't have any handsets on you. Okay. Alright.\n\nDo you wanna test it with a softphone? Are they gonna use a softphone with this or not? Well, 100% works, but, I mean, just for your own peace of mind, do you wanna know how it works to to make sure what the process is? You could do it that way, or you can just add one of our cell phones and go through that process. You wanna do that now?\n\nOr alright. Click click on the extension. Have you already downloaded RingoTel? Okay. Download RingoTel on your on your on your software.\n\nJust click on that button that says add software. It's that green button at the top. But before you do all that, there's another step involved as well. We'll do it after. Cool.\n\nSo now that you've added the softphone, you can click on the QR app code. And once you've downloaded the app, you can scan that code through the actual RingoStore app. Yep. Sure does. Yep.\n\nThat's what I mean. Yeah. That's fine. No. No.\n\nNo. No. No. Everything is in the cloud for us. I might have mentioned all this to you before, but, you know, we've got multiple layers of redundancy.\n\nWe have AWS, Melbourne, Sydney, Azure. We do have SBCs that are basically Daniel's voice engineered everything to the extreme. You know? So hyper redundancy, I call it, everywhere. From media servers to SBCs to databases to everything that sits in the cloud would have copies of everything somewhere else as well.\n\nAnd then, you know, there's different with AWS, sorry, you can spin it up from different locations like Sydney, The USA, you know, Singapore, India, and all that. So we can have different local presence as well, so to speak. No. I think it's because you've given it such a funky name. How are we gonna change that, though?\n\nThat's the problem. Because you got commas. You don't meant to have commas in your naming. So if you get back to your service name no. I think you gotta get back to the service names and and don't use commas.\n\nThat's back to the hub under services, and then maybe just don't use commas. Yep. Interesting. I've never experimented with commas in a no service needs. So just take more off.\n\nTake off all the commas and just try that. You can use dashes. Dashes will be safe. Because, yeah, as you can see, it it's tried to add dashes in the space, and then if there's a comma dash, I think that's where it stops up the code. Well, I I think that's something that Dan's done.\n\nI don't think that matters. Yeah. Well no. You probably need more than one extension. You just probably need, like just put four or five or however you need them.\n\nYep. Okay. So yeah. It's probably grabbed the original naming for your domain stuffed up now. Just just remove the cell phone and then go ahead and get into it.\n\nI think that would work. I don't know what you've done. You probably have. So when you scan it, it doesn't work? Are you scanning it from the actual app, not the camera?\n\nRight? No. No. No. From inside the app.\n\nYeah. There's little barcode scanner within the app. No. I think it broke it then. Wow.\n\nOkay. So it's fine. Someone's ever used the comma and broke it in a Navy convention. Yeah. You should.\n\nWe should. Yep. Yep. One second. Alright.\n\nSo what we're gonna do is there's a couple of things. You might just need to delete the whole Cloudflare system and start from fresh. Yep. No. You gotta you gotta unallocate them so they go back to the pool and then start again, delete and cancel the service, and then use commas.\n\nSo let me just check the rest of your stuff. Don't use commas anywhere else. Wow. I've never seen anyone use commas in naming conventions. I don't know.\n\nThis is strange. You are. But this is good to know. This is good to know. Just like TISM.\n\nTISM in you is strong, brother. Geez. They say. What did I say? Oh, shit.\n\nIt takes one for no one. It's true, though. We we have pisms in different ways. Alright. Just try deleting it.\n\nSorry. I'm just regretting it. Yep. Yeah. I think you just just cancel the service.\n\nYep. Oh, you still just just put it back down assigned. I'll do it better. Yeah. But it still hasn't done anything.\n\nYeah. Yep. Okay. Let me do it. Oh, okay.\n\nBecause I just changed it back to where are they? And if I do unassign, it unassigns it, does it not? Okay. Let's what's going on here? Hang on.\n\nInventory. I need to find out the actual number again. Hold on. So you got three numbers. Okay.\n\nLet's try the 199. I'll click on the 199. If I put it to unassigned and unassign it, what happens then? Okay. And go back to inventory, 199.\n\nYeah. You're right. I don't seem to unassign it. This is crazy. Alright.\n\nLet me tell him. Gonna do another one. It appears the recurrent that's alright. Numbers from a secure service. Alright.\n\nWhat happened to this? Let's just delete the numb delete the whole service, and we'll see what happens. They canceled the whole service. I wanna see if those numbers go back automatically. Yep.\n\nYep. Okay. Let's try it. Not sure. All he said was stick it in the account, tell them to log in as them, and then do it.\n\nOr you have logged in as yourself. I don't know. He said he's in the middle of something. So you've deleted it. Right?\n\nOr it's inactive. Well, if it's inactive, where are the numbers? That's what I wanna know. 199. No.\n\nThat's still allocated. What the fuck? This is yeah. I am. Like, I'm just trying to work out what you've done.\n\nLike okay. So all the inactive ones. Can't do much. Numbers. Users.\n\nStick it in the account. Tell them to log in as them and do it. What is this to enable to FA? Disable user. Reset password.\n\nInteresting. Yeah. Leave it with me then. I don't know. I need to chat to Dan as to what's going on with heat break.\n\nYeah. Maybe there's a process for me somewhere, but I'm pretty sure the commas fucked things up. That's my guess. Yeah. Try not to use commas, please, in naming conventions because it doesn't like that encoding.\n\nYeah. Cool. I'll come back here. Yeah. Alright.\n\nOkay. Alright. Thanks. Okay. Alright.\n\nSorry about that too. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hey, John.","start":0.96,"end":1.54,"sentiment":"neutral","sentiment_score":0.02906223013997078},{"text":"Hello?","start":3.52,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.014746908098459244},{"text":"Can you hear me?","start":3.9199998,"end":4.74,"sentiment":"neutral","sentiment_score":0.004093375522643328},{"text":"Yeah.","start":6.7999997,"end":7.12,"sentiment":"positive","sentiment_score":0.356021910905838},{"text":"I know.","start":7.12,"end":7.44,"sentiment":"neutral","sentiment_score":0.3158790320158005}],"sentiment":"neutral","sentiment_score":0.10770248454064131,"num_words":10,"start":0.96,"end":7.44},{"sentences":[{"text":"Good.","start":7.44,"end":7.94,"sentiment":"positive","sentiment_score":0.47369515895843506},{"text":"Alright.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.21355395019054413},{"text":"So where were we?","start":10.24,"end":12.0,"sentiment":"neutral","sentiment_score":0.055301839485764503},{"text":"You've added all the numbers yet?","start":12.0,"end":14.42,"sentiment":"neutral","sentiment_score":0.031121459789574146},{"text":"Yep.","start":22.654999,"end":23.154999,"sentiment":"neutral","sentiment_score":0.07085378468036652}],"sentiment":"neutral","sentiment_score":0.08969530850075759,"num_words":13,"start":7.44,"end":23.154999},{"sentences":[{"text":"Alright.","start":47.295,"end":47.615,"sentiment":"neutral","sentiment_score":0.31063634157180786},{"text":"So that's that's the assignment stuff.","start":47.615,"end":50.195,"sentiment":"neutral","sentiment_score":0.2866059069832166},{"text":"Then you can launch the CloudBurn system.","start":52.015,"end":53.955,"sentiment":"neutral","sentiment_score":0.17820556036063603},{"text":"Alright.","start":62.91,"end":63.23,"sentiment":"neutral","sentiment_score":0.08696019649505615},{"text":"And let's see.","start":63.23,"end":63.95,"sentiment":"neutral","sentiment_score":0.0565306730568409}],"sentiment":"neutral","sentiment_score":0.19634794009228548,"num_words":18,"start":47.295,"end":63.95},{"sentences":[{"text":"Have you created some extensions?","start":63.95,"end":65.65,"sentiment":"neutral","sentiment_score":0.021110114455223084},{"text":"Okay.","start":66.03,"end":66.35,"sentiment":"neutral","sentiment_score":0.04367297515273094},{"text":"You've got one extension created.","start":66.35,"end":67.97,"sentiment":"neutral","sentiment_score":0.050707191973924634},{"text":"Now I wanna make sure.","start":69.39,"end":70.67,"sentiment":"neutral","sentiment_score":0.021325227990746497},{"text":"Did you make the cloud phone system to have three digits for the extension, then we we need to confirm how many so when you created the actual cloud phone system, what was the option that you put in in the beginning?","start":70.67,"end":90.585,"sentiment":"neutral","sentiment_score":-0.008227139423113494}],"sentiment":"neutral","sentiment_score":0.0028249274393350914,"num_words":58,"start":63.95,"end":90.585},{"sentences":[{"text":"Because I don't know how we can change that now.","start":91.84,"end":94.02,"sentiment":"neutral","sentiment_score":-0.124674042314291},{"text":"No.","start":101.119995,"end":101.28,"sentiment":"neutral","sentiment_score":-0.08243785798549652},{"text":"I meant the the digits.","start":101.28,"end":103.3,"sentiment":"neutral","sentiment_score":-0.08459878414869308},{"text":"Like, how many digits for the extension?","start":103.675,"end":105.695,"sentiment":"neutral","sentiment_score":-0.05107378001723971},{"text":"I don't know.","start":110.555,"end":111.195,"sentiment":"neutral","sentiment_score":-0.12781789898872375}],"sentiment":"neutral","sentiment_score":-0.09589009072918159,"num_words":26,"start":91.84,"end":111.195},{"sentences":[{"text":"I have a let's have a look.","start":111.195,"end":112.315,"sentiment":"neutral","sentiment_score":-0.0319958326539823},{"text":"So if I create a new service and I click on this alright.","start":112.315,"end":116.494995,"sentiment":"neutral","sentiment_score":-0.005784030717152815},{"text":"So the default's four digits.","start":116.82,"end":118.6,"sentiment":"neutral","sentiment_score":-0.02696865238249302},{"text":"Did you change that to be three digits?","start":119.14,"end":121.159996,"sentiment":"neutral","sentiment_score":-0.04311454435810447},{"text":"Because it's alright.","start":122.18,"end":124.76,"sentiment":"neutral","sentiment_score":-0.05735825250546137}],"sentiment":"neutral","sentiment_score":-0.026416600060959656,"num_words":36,"start":111.195,"end":124.76},{"sentences":[{"text":"So note, it cannot be changed later.","start":124.82,"end":127.8,"sentiment":"neutral","sentiment_score":-0.12877609155007771},{"text":"So if you didn't if you don't recall changing it, then you're definitely on four digits.","start":128.82,"end":134.99501,"sentiment":"neutral","sentiment_score":-0.02883900119923055},{"text":"But but what I wanted to do was I wanted to make sure that it identifies that within the service so that at least you know what you're dealing with.","start":137.535,"end":146.87001,"sentiment":"neutral","sentiment_score":0.06010318944851557},{"text":"Because right now, it doesn't it doesn't even say that.","start":147.49,"end":150.39,"sentiment":"neutral","sentiment_score":-0.024773788638412952},{"text":"But are you a 100% sure you didn't change it to three?","start":152.85,"end":155.75,"sentiment":"neutral","sentiment_score":-0.017801211060335238}],"sentiment":"neutral","sentiment_score":-0.00028151194254557286,"num_words":75,"start":124.82,"end":155.75},{"sentences":[{"text":"Okay.","start":158.45,"end":158.95,"sentiment":"neutral","sentiment_score":0.0257696770131588},{"text":"No.","start":161.055,"end":161.555,"sentiment":"neutral","sentiment_score":-0.04994924366474152},{"text":"No.","start":163.855,"end":164.135,"sentiment":"neutral","sentiment_score":-0.10936324298381804},{"text":"No.","start":164.135,"end":164.415,"sentiment":"neutral","sentiment_score":-0.133866548538208},{"text":"That that's the extension link.","start":164.415,"end":166.355,"sentiment":"neutral","sentiment_score":-0.05394264906644821}],"sentiment":"neutral","sentiment_score":-0.05968028927842776,"num_words":9,"start":158.45,"end":166.355},{"sentences":[{"text":"That's the extension link.","start":167.055,"end":168.595,"sentiment":"neutral","sentiment_score":0.02083161799237132},{"text":"That's in alright.","start":169.69499,"end":171.055,"sentiment":"neutral","sentiment_score":0.04164537042379379},{"text":"Because you can only choose from 34, fives, or 6.","start":171.055,"end":175.09999,"sentiment":"neutral","sentiment_score":0.03567865174263716},{"text":"We used to have an option to choose a but I guess he's got gotten rid of it.","start":175.31999,"end":179.31999,"sentiment":"neutral","sentiment_score":-0.03826864115479919},{"text":"So I guess he's gotta make that involved so people understand.","start":179.31999,"end":183.18,"sentiment":"neutral","sentiment_score":0.041828964752229775}],"sentiment":"neutral","sentiment_score":0.0073115689598995705,"num_words":46,"start":167.055,"end":183.18},{"sentences":[{"text":"I'll get some feedback on.","start":183.95999,"end":185.5,"sentiment":"neutral","sentiment_score":0.07020313143730164},{"text":"Yeah.","start":189.805,"end":190.28499,"sentiment":"neutral","sentiment_score":0.26257792115211487},{"text":"But yeah.","start":190.28499,"end":194.20499,"sentiment":"neutral","sentiment_score":0.12635601311922073},{"text":"Because it's gonna break.","start":194.20499,"end":195.58499,"sentiment":"neutral","sentiment_score":0.0009024133905768403},{"text":"It's gonna break if it's not the right number or extension link, obviously.","start":196.28499,"end":202.19,"sentiment":"neutral","sentiment_score":-0.08777845106445827}],"sentiment":"neutral","sentiment_score":-0.01084818422794342,"num_words":25,"start":183.95999,"end":202.19},{"sentences":[{"text":"Alright.","start":202.19,"end":202.69,"sentiment":"neutral","sentiment_score":0.07537416368722916},{"text":"Let's go back to the service and launch.","start":202.75,"end":205.07,"sentiment":"neutral","sentiment_score":0.06224864860996604},{"text":"One second.","start":205.07,"end":205.89,"sentiment":"neutral","sentiment_score":0.033044129610061646},{"text":"Alright.","start":208.99,"end":209.31001,"sentiment":"neutral","sentiment_score":0.0564701184630394},{"text":"I'm inside the cloud phone extension.","start":209.31001,"end":211.17001,"sentiment":"neutral","sentiment_score":0.05686119322975477}],"sentiment":"neutral","sentiment_score":0.05761604942381382,"num_words":18,"start":202.19,"end":211.17001},{"sentences":[{"text":"I'm looking at the extension.","start":211.39,"end":212.59001,"sentiment":"neutral","sentiment_score":0.04636414349079132},{"text":"Yes.","start":212.59001,"end":212.91,"sentiment":"neutral","sentiment_score":0.0807047113776207},{"text":"You've named it.","start":212.91,"end":213.97,"sentiment":"neutral","sentiment_score":0.09286211927731831},{"text":"So you wanna bring this handset up and working?","start":214.175,"end":217.315,"sentiment":"neutral","sentiment_score":0.0923081926173634},{"text":"Yes.","start":223.535,"end":224.015,"sentiment":"neutral","sentiment_score":0.003637751564383507}],"sentiment":"neutral","sentiment_score":0.07502754062022034,"num_words":19,"start":211.39,"end":224.015},{"sentences":[{"text":"But, I mean, don't you wanna test it to make sure it works?","start":224.015,"end":227.22,"sentiment":"neutral","sentiment_score":-0.0026981781881589154},{"text":"Yeah.","start":232.26,"end":232.66,"sentiment":"neutral","sentiment_score":-0.04470304399728775},{"text":"So Oh, you don't have any handsets on you.","start":232.66,"end":236.5,"sentiment":"neutral","sentiment_score":-0.10754346516397265},{"text":"Okay.","start":236.5,"end":236.9,"sentiment":"neutral","sentiment_score":-0.02527029626071453},{"text":"Alright.","start":236.9,"end":237.4,"sentiment":"neutral","sentiment_score":-0.01632971689105034}],"sentiment":"neutral","sentiment_score":-0.04357082240283489,"num_words":25,"start":224.015,"end":237.4},{"sentences":[{"text":"Do you wanna test it with a softphone?","start":241.225,"end":243.485,"sentiment":"neutral","sentiment_score":0.01395287737250328},{"text":"Are they gonna use a softphone with this or not?","start":243.785,"end":246.205,"sentiment":"neutral","sentiment_score":-0.010286680795252323},{"text":"Well, 100% works, but, I mean, just for your own peace of mind, do you wanna know how it works to to make sure what the process is?","start":251.30501,"end":259.47,"sentiment":"neutral","sentiment_score":0.1466978701895901},{"text":"You could do it that way, or you can just add one of our cell phones and go through that process.","start":262.97,"end":267.55,"sentiment":"neutral","sentiment_score":0.11393613652104423},{"text":"You wanna do that now?","start":272.35498,"end":273.495,"sentiment":"neutral","sentiment_score":0.20947295427322388}],"sentiment":"neutral","sentiment_score":0.10494889187005658,"num_words":72,"start":241.225,"end":273.495},{"sentences":[{"text":"Or alright.","start":273.715,"end":275.79498,"sentiment":"neutral","sentiment_score":0.1246105208992958},{"text":"Click click on the extension.","start":275.79498,"end":277.41498,"sentiment":"neutral","sentiment_score":0.07901525646448135},{"text":"Have you already downloaded RingoTel?","start":281.1,"end":282.80002,"sentiment":"neutral","sentiment_score":0.043002630770206454},{"text":"Okay.","start":284.46,"end":284.86002,"sentiment":"neutral","sentiment_score":0.04292535781860352},{"text":"Download RingoTel on your on your on your software.","start":284.86002,"end":288.94,"sentiment":"neutral","sentiment_score":0.08079663829671012}],"sentiment":"neutral","sentiment_score":0.07406389002095569,"num_words":22,"start":273.715,"end":288.94},{"sentences":[{"text":"Just click on that button that says add software.","start":288.94,"end":290.94,"sentiment":"neutral","sentiment_score":0.061653532915645175},{"text":"It's that green button at the top.","start":290.94,"end":292.72,"sentiment":"neutral","sentiment_score":0.0711543932557106},{"text":"But before you do all that, there's another step involved as well.","start":299.815,"end":304.375,"sentiment":"neutral","sentiment_score":0.030470104422420263},{"text":"We'll do it after.","start":304.375,"end":305.515,"sentiment":"neutral","sentiment_score":0.05607554689049721},{"text":"Cool.","start":309.11002,"end":309.61002,"sentiment":"neutral","sentiment_score":0.25455242395401}],"sentiment":"neutral","sentiment_score":0.057498739806540085,"num_words":33,"start":288.94,"end":309.61002},{"sentences":[{"text":"So now that you've added the softphone, you can click on the QR app code.","start":310.07,"end":317.925,"sentiment":"neutral","sentiment_score":0.07637742136915525},{"text":"And once you've downloaded the app, you can scan that code through the actual RingoStore app.","start":318.00497,"end":323.705,"sentiment":"neutral","sentiment_score":0.08621413120999932},{"text":"Yep.","start":327.365,"end":327.865,"sentiment":"neutral","sentiment_score":0.06223589926958084},{"text":"Sure does.","start":328.16498,"end":328.905,"sentiment":"neutral","sentiment_score":0.11916974186897278},{"text":"Yep.","start":334.13998,"end":334.53998,"sentiment":"neutral","sentiment_score":0.2492738664150238}],"sentiment":"neutral","sentiment_score":0.08785533340913909,"num_words":35,"start":310.07,"end":334.53998},{"sentences":[{"text":"That's what I mean.","start":334.53998,"end":335.6,"sentiment":"neutral","sentiment_score":0.19261564314365387},{"text":"Yeah.","start":335.82,"end":336.06,"sentiment":"neutral","sentiment_score":0.15869858860969543},{"text":"That's fine.","start":336.06,"end":336.8,"sentiment":"neutral","sentiment_score":0.30592823028564453},{"text":"No.","start":342.06,"end":342.56,"sentiment":"negative","sentiment_score":-0.34774351119995117},{"text":"No.","start":343.41998,"end":343.74,"sentiment":"negative","sentiment_score":-0.38992130756378174}],"sentiment":"neutral","sentiment_score":0.0892614225546519,"num_words":9,"start":334.53998,"end":343.74},{"sentences":[{"text":"No.","start":343.74,"end":343.9,"sentiment":"negative","sentiment_score":-0.3758281171321869},{"text":"No.","start":343.9,"end":344.06,"sentiment":"neutral","sentiment_score":-0.2720230519771576},{"text":"No.","start":344.06,"end":344.56,"sentiment":"neutral","sentiment_score":-0.2664540708065033},{"text":"Everything is in the cloud for us.","start":345.82,"end":348.255,"sentiment":"neutral","sentiment_score":0.07400940890823092},{"text":"I might have mentioned all this to you before, but, you know, we've got multiple layers of redundancy.","start":348.73502,"end":353.875,"sentiment":"neutral","sentiment_score":-0.034095941318406}],"sentiment":"neutral","sentiment_score":-0.03607022576034069,"num_words":28,"start":343.74,"end":353.875},{"sentences":[{"text":"We have AWS, Melbourne, Sydney, Azure.","start":354.415,"end":358.435,"sentiment":"neutral","sentiment_score":0.046134411046902336},{"text":"We do have SBCs that are basically Daniel's voice engineered everything to the extreme.","start":359.135,"end":367.86002,"sentiment":"neutral","sentiment_score":0.02863240854016372},{"text":"You know?","start":368.32,"end":368.98,"sentiment":"neutral","sentiment_score":0.0024681957438588142},{"text":"So hyper redundancy, I call it, everywhere.","start":369.04,"end":371.78,"sentiment":"neutral","sentiment_score":-0.01791099671806608},{"text":"From media servers to SBCs to databases to everything that sits in the cloud would have copies of everything somewhere else as well.","start":372.975,"end":382.435,"sentiment":"neutral","sentiment_score":0.053203394879465515}],"sentiment":"neutral","sentiment_score":0.034248032356397465,"num_words":52,"start":354.415,"end":382.435},{"sentences":[{"text":"And then, you know, there's different with AWS, sorry, you can spin it up from different locations like Sydney, The USA, you know, Singapore, India, and all that.","start":383.455,"end":394.87,"sentiment":"neutral","sentiment_score":0.027902205707505345},{"text":"So we can have different local presence as well, so to speak.","start":394.87,"end":398.33,"sentiment":"neutral","sentiment_score":0.02876754803583026},{"text":"No.","start":402.945,"end":403.445,"sentiment":"neutral","sentiment_score":-0.04303222522139549},{"text":"I think it's because you've given it such a funky name.","start":409.66498,"end":414.405,"sentiment":"neutral","sentiment_score":0.24709495885128324},{"text":"How are we gonna change that, though?","start":417.25,"end":418.85,"sentiment":"neutral","sentiment_score":0.0324285945722035}],"sentiment":"neutral","sentiment_score":0.06827940373539419,"num_words":59,"start":383.455,"end":418.85},{"sentences":[{"text":"That's the problem.","start":418.85,"end":419.75,"sentiment":"neutral","sentiment_score":-0.2433744470278422},{"text":"Because you got commas.","start":421.17,"end":422.39,"sentiment":"neutral","sentiment_score":-0.3022014647722244},{"text":"You don't meant to have commas in your naming.","start":423.17,"end":425.35,"sentiment":"neutral","sentiment_score":-0.30214320288764107},{"text":"So if you get back to your service name no.","start":428.69,"end":434.525,"sentiment":"neutral","sentiment_score":-0.04388746861368418},{"text":"I think you gotta get back to the service names and and don't use commas.","start":434.525,"end":438.785,"sentiment":"neutral","sentiment_score":-0.19443870584170023}],"sentiment":"neutral","sentiment_score":-0.19545544633959852,"num_words":41,"start":418.85,"end":438.785},{"sentences":[{"text":"That's back to the hub under services, and then maybe just don't use commas.","start":442.525,"end":448.25,"sentiment":"neutral","sentiment_score":-0.03470603423193097},{"text":"Yep.","start":450.23,"end":450.73,"sentiment":"neutral","sentiment_score":0.009471282362937927},{"text":"Interesting.","start":458.365,"end":458.865,"sentiment":"neutral","sentiment_score":0.02879149466753006},{"text":"I've never experimented with commas in a no service needs.","start":458.925,"end":462.125,"sentiment":"neutral","sentiment_score":-0.08418458700180054},{"text":"So just take more off.","start":462.125,"end":463.505,"sentiment":"neutral","sentiment_score":-0.09287053644657135}],"sentiment":"neutral","sentiment_score":-0.05657484691830412,"num_words":31,"start":442.525,"end":463.505},{"sentences":[{"text":"Take off all the commas and just try that.","start":464.285,"end":466.865,"sentiment":"neutral","sentiment_score":-0.06160380608505673},{"text":"You can use dashes.","start":467.565,"end":468.60498,"sentiment":"neutral","sentiment_score":0.009903542464599013},{"text":"Dashes will be safe.","start":468.60498,"end":469.82498,"sentiment":"neutral","sentiment_score":-0.009134129388257861},{"text":"Because, yeah, as you can see, it it's tried to add dashes in the space, and then if there's a comma dash, I think that's where it stops up the code.","start":470.93,"end":478.23,"sentiment":"neutral","sentiment_score":-0.060190947486027595},{"text":"Well, I I think that's something that Dan's done.","start":485.565,"end":489.405,"sentiment":"neutral","sentiment_score":-0.13567489385604858}],"sentiment":"neutral","sentiment_score":-0.06383070209177963,"num_words":57,"start":464.285,"end":489.405},{"sentences":[{"text":"I don't think that matters.","start":489.405,"end":490.545,"sentiment":"neutral","sentiment_score":-0.2409833163022995},{"text":"Yeah.","start":495.805,"end":496.305,"sentiment":"neutral","sentiment_score":-0.019588269293308255},{"text":"Well no.","start":496.605,"end":497.425,"sentiment":"neutral","sentiment_score":-0.043246569111943245},{"text":"You probably need more than one extension.","start":497.885,"end":499.745,"sentiment":"neutral","sentiment_score":-0.0805953826223101},{"text":"You just probably need, like just put four or five or however you need them.","start":499.965,"end":507.28998,"sentiment":"neutral","sentiment_score":-0.022622592623035113}],"sentiment":"neutral","sentiment_score":-0.07381681855767966,"num_words":30,"start":489.405,"end":507.28998},{"sentences":[{"text":"Yep.","start":515.11,"end":515.43,"sentiment":"neutral","sentiment_score":0.07996755093336105},{"text":"Okay.","start":515.43,"end":515.93,"sentiment":"neutral","sentiment_score":0.02997908554971218},{"text":"So yeah.","start":516.39,"end":523.865,"sentiment":"neutral","sentiment_score":-0.010559934191405773},{"text":"It's probably grabbed the original naming for your domain stuffed up now.","start":523.865,"end":529.805,"sentiment":"neutral","sentiment_score":-0.027660604566335678},{"text":"Just just remove the cell phone and then go ahead and get into it.","start":530.31,"end":534.39,"sentiment":"neutral","sentiment_score":-0.005455587990581989}],"sentiment":"neutral","sentiment_score":-0.010649290618797142,"num_words":30,"start":515.11,"end":534.39},{"sentences":[{"text":"I think that would work.","start":534.39,"end":535.85004,"sentiment":"neutral","sentiment_score":0.06988952904939652},{"text":"I don't know what you've done.","start":549.695,"end":551.15497,"sentiment":"neutral","sentiment_score":-0.29584864526987076},{"text":"You probably have.","start":554.015,"end":555.15497,"sentiment":"neutral","sentiment_score":-0.22113315761089325},{"text":"So when you scan it, it doesn't work?","start":559.35004,"end":561.69,"sentiment":"neutral","sentiment_score":-0.14652835298329592},{"text":"Are you scanning it from the actual app, not the camera?","start":563.91003,"end":567.35004,"sentiment":"neutral","sentiment_score":-0.06503161042928696}],"sentiment":"neutral","sentiment_score":-0.12050358296343774,"num_words":33,"start":534.39,"end":567.35004},{"sentences":[{"text":"Right?","start":567.35004,"end":567.85004,"sentiment":"neutral","sentiment_score":-0.01996920630335808},{"text":"No.","start":569.19,"end":569.35004,"sentiment":"neutral","sentiment_score":-0.14089089632034302},{"text":"No.","start":569.35004,"end":569.51,"sentiment":"neutral","sentiment_score":-0.15044108033180237},{"text":"No.","start":569.51,"end":569.75,"sentiment":"neutral","sentiment_score":-0.14912930130958557},{"text":"From inside the app.","start":569.75,"end":570.795,"sentiment":"neutral","sentiment_score":-0.12717180326581}],"sentiment":"neutral","sentiment_score":-0.12113971216604114,"num_words":8,"start":567.35004,"end":570.795},{"sentences":[{"text":"Yeah.","start":571.995,"end":572.235,"sentiment":"neutral","sentiment_score":-0.03334474563598633},{"text":"There's little barcode scanner within the app.","start":572.235,"end":574.735,"sentiment":"neutral","sentiment_score":-0.05501713710171836},{"text":"No.","start":578.95496,"end":579.07495,"sentiment":"neutral","sentiment_score":-0.26599639654159546},{"text":"I think it broke it then.","start":579.07495,"end":580.495,"sentiment":"negative","sentiment_score":-0.36749622225761414},{"text":"Wow.","start":581.995,"end":582.475,"sentiment":"neutral","sentiment_score":-0.1980230212211609}],"sentiment":"neutral","sentiment_score":-0.1929663410410285,"num_words":16,"start":571.995,"end":582.475},{"sentences":[{"text":"Okay.","start":582.475,"end":582.95496,"sentiment":"neutral","sentiment_score":-0.08940714597702026},{"text":"So it's fine.","start":582.95496,"end":583.51495,"sentiment":"neutral","sentiment_score":-0.045501345147689186},{"text":"Someone's ever used the comma and broke it in a Navy convention.","start":583.51495,"end":591.43,"sentiment":"neutral","sentiment_score":-0.042860657131920256},{"text":"Yeah.","start":591.43,"end":591.67004,"sentiment":"neutral","sentiment_score":0.02823893539607525},{"text":"You should.","start":591.67004,"end":592.23004,"sentiment":"neutral","sentiment_score":0.036145949736237526}],"sentiment":"neutral","sentiment_score":-0.033668854322872664,"num_words":19,"start":582.475,"end":592.23004},{"sentences":[{"text":"We should.","start":592.23004,"end":592.89,"sentiment":"neutral","sentiment_score":0.027361271902918816},{"text":"Yep.","start":601.35004,"end":601.85004,"sentiment":"neutral","sentiment_score":-0.1294468194246292},{"text":"Yep.","start":605.595,"end":606.075,"sentiment":"neutral","sentiment_score":-0.08983230590820312},{"text":"One second.","start":606.075,"end":606.975,"sentiment":"neutral","sentiment_score":-0.11130496114492416},{"text":"Alright.","start":619.85,"end":620.25,"sentiment":"neutral","sentiment_score":-0.06588658690452576}],"sentiment":"neutral","sentiment_score":-0.06472187010305268,"num_words":7,"start":592.23004,"end":620.25},{"sentences":[{"text":"So what we're gonna do is there's a couple of things.","start":620.25,"end":624.32996,"sentiment":"neutral","sentiment_score":-0.09557838196104224},{"text":"You might just need to delete the whole Cloudflare system and start from fresh.","start":624.32996,"end":628.02997,"sentiment":"neutral","sentiment_score":-0.11176034063100815},{"text":"Yep.","start":629.52997,"end":630.02997,"sentiment":"neutral","sentiment_score":0.0029116179794073105},{"text":"No.","start":636.915,"end":637.15497,"sentiment":"neutral","sentiment_score":-0.04015559330582619},{"text":"You gotta you gotta unallocate them so they go back to the pool and then start again, delete and cancel the service, and then use commas.","start":637.15497,"end":645.175,"sentiment":"neutral","sentiment_score":-0.047497867642400354}],"sentiment":"neutral","sentiment_score":-0.07336217932895107,"num_words":53,"start":620.25,"end":645.175},{"sentences":[{"text":"So let me just check the rest of your stuff.","start":645.73,"end":647.73,"sentiment":"neutral","sentiment_score":0.006422940269112587},{"text":"Don't use commas anywhere else.","start":647.73,"end":651.43,"sentiment":"neutral","sentiment_score":-0.09948091879487038},{"text":"Wow.","start":652.85004,"end":653.25,"sentiment":"neutral","sentiment_score":-0.07078634202480316},{"text":"I've never seen anyone use commas in naming conventions.","start":653.25,"end":655.99,"sentiment":"neutral","sentiment_score":-0.16683551006846958},{"text":"I don't know.","start":669.625,"end":670.265,"sentiment":"neutral","sentiment_score":-0.1637998123963674}],"sentiment":"neutral","sentiment_score":-0.08917430575404849,"num_words":28,"start":645.73,"end":670.265},{"sentences":[{"text":"This is strange.","start":670.265,"end":671.165,"sentiment":"neutral","sentiment_score":-0.316275030374527},{"text":"You are.","start":673.89,"end":674.63,"sentiment":"neutral","sentiment_score":-0.14459237456321716},{"text":"But this is good to know.","start":675.65,"end":677.01,"sentiment":"neutral","sentiment_score":0.2984005734324455},{"text":"This is good to know.","start":677.01,"end":678.23,"sentiment":"positive","sentiment_score":0.425913941860199},{"text":"Just like TISM.","start":689.305,"end":690.28503,"sentiment":"neutral","sentiment_score":0.015751410275697708}],"sentiment":"neutral","sentiment_score":0.143643028445934,"num_words":19,"start":670.265,"end":690.28503},{"sentences":[{"text":"TISM in you is strong, brother.","start":692.025,"end":693.885,"sentiment":"neutral","sentiment_score":0.08964841067790985},{"text":"Geez.","start":693.945,"end":694.445,"sentiment":"neutral","sentiment_score":-0.03273128345608711},{"text":"They say.","start":696.745,"end":697.29,"sentiment":"neutral","sentiment_score":-0.06286820210516453},{"text":"What did I say?","start":700.57,"end":701.55,"sentiment":"neutral","sentiment_score":-0.12097740173339844},{"text":"Oh, shit.","start":704.17,"end":704.81,"sentiment":"neutral","sentiment_score":-0.3063019886612892}],"sentiment":"neutral","sentiment_score":-0.04780605385700862,"num_words":15,"start":692.025,"end":704.81},{"sentences":[{"text":"It takes one for no one.","start":704.81,"end":706.19,"sentiment":"neutral","sentiment_score":-0.2874620755513509},{"text":"It's true, though.","start":707.61,"end":708.58997,"sentiment":"neutral","sentiment_score":-0.17040840784708658},{"text":"We we have pisms in different ways.","start":712.83496,"end":714.77496,"sentiment":"neutral","sentiment_score":-0.16432899875300272},{"text":"Alright.","start":718.27496,"end":718.755,"sentiment":"neutral","sentiment_score":-0.00286628189496696},{"text":"Just try deleting it.","start":718.755,"end":719.95496,"sentiment":"neutral","sentiment_score":-0.04079075250774622}],"sentiment":"neutral","sentiment_score":-0.169158569526016,"num_words":21,"start":704.81,"end":719.95496},{"sentences":[{"text":"Sorry.","start":719.95496,"end":720.27496,"sentiment":"neutral","sentiment_score":-0.1117396205663681},{"text":"I'm just regretting it.","start":720.27496,"end":721.89496,"sentiment":"neutral","sentiment_score":-0.19277524761855602},{"text":"Yep.","start":723.15497,"end":723.6,"sentiment":"neutral","sentiment_score":-0.09872212260961533},{"text":"Yeah.","start":728.16,"end":728.48,"sentiment":"neutral","sentiment_score":-0.08552074432373047},{"text":"I think you just just cancel the service.","start":728.48,"end":731.13995,"sentiment":"neutral","sentiment_score":-0.10997393447905779}],"sentiment":"neutral","sentiment_score":-0.12979166358709335,"num_words":15,"start":719.95496,"end":731.13995},{"sentences":[{"text":"Yep.","start":731.36,"end":731.86,"sentiment":"neutral","sentiment_score":0.001800303696654737},{"text":"Oh, you still just just put it back down assigned.","start":737.19995,"end":750.675,"sentiment":"neutral","sentiment_score":-0.09002127107232809},{"text":"I'll do it better.","start":751.455,"end":752.34,"sentiment":"neutral","sentiment_score":0.014973613433539867},{"text":"Yeah.","start":754.26,"end":754.76,"sentiment":"neutral","sentiment_score":-0.029905183240771297},{"text":"But it still hasn't done anything.","start":756.74005,"end":758.36005,"sentiment":"neutral","sentiment_score":-0.18033326168855032}],"sentiment":"neutral","sentiment_score":-0.08865557757566091,"num_words":22,"start":731.36,"end":758.36005},{"sentences":[{"text":"Yeah.","start":759.78,"end":760.28,"sentiment":"neutral","sentiment_score":-0.0004582619294524193},{"text":"Yep.","start":760.66003,"end":761.16003,"sentiment":"neutral","sentiment_score":0.043501224368810654},{"text":"Okay.","start":762.9,"end":763.4,"sentiment":"neutral","sentiment_score":0.05208144709467888},{"text":"Let me do it.","start":763.46,"end":764.355,"sentiment":"neutral","sentiment_score":0.0301845483481884},{"text":"Oh, okay.","start":769.795,"end":770.595,"sentiment":"neutral","sentiment_score":-0.01125416811555624}],"sentiment":"neutral","sentiment_score":0.021483807410630915,"num_words":9,"start":759.78,"end":770.595},{"sentences":[{"text":"Because I just changed it back to where are they?","start":770.595,"end":774.675,"sentiment":"neutral","sentiment_score":-0.06302510779350996},{"text":"And if I do unassign, it unassigns it, does it not?","start":774.675,"end":779.22,"sentiment":"neutral","sentiment_score":-0.10099753466519443},{"text":"Okay.","start":780.01996,"end":780.42,"sentiment":"neutral","sentiment_score":-0.027832502499222755},{"text":"Let's what's going on here?","start":780.42,"end":787.45996,"sentiment":"neutral","sentiment_score":-0.062261905521154404},{"text":"Hang on.","start":787.45996,"end":788.27997,"sentiment":"neutral","sentiment_score":-0.04483417794108391}],"sentiment":"neutral","sentiment_score":-0.07482877052549658,"num_words":29,"start":770.595,"end":788.27997},{"sentences":[{"text":"Inventory.","start":788.5,"end":789.0,"sentiment":"neutral","sentiment_score":-0.06842879205942154},{"text":"I need to find out the actual number again.","start":791.93994,"end":794.66,"sentiment":"neutral","sentiment_score":-0.06459876439637607},{"text":"Hold on.","start":794.66,"end":795.195,"sentiment":"neutral","sentiment_score":-0.03549192473292351},{"text":"So you got three numbers.","start":796.795,"end":798.815,"sentiment":"neutral","sentiment_score":-0.030673865973949433},{"text":"Okay.","start":798.875,"end":799.275,"sentiment":"neutral","sentiment_score":-0.007770855911076069}],"sentiment":"neutral","sentiment_score":-0.048996761492970914,"num_words":18,"start":788.5,"end":799.275},{"sentences":[{"text":"Let's try the 199.","start":799.275,"end":801.375,"sentiment":"neutral","sentiment_score":-0.003519242483889684},{"text":"I'll click on the 199.","start":801.59503,"end":803.295,"sentiment":"neutral","sentiment_score":-0.003475204575806856},{"text":"If I put it to unassigned and unassign it, what happens then?","start":804.395,"end":811.36005,"sentiment":"neutral","sentiment_score":-0.05006420472636819},{"text":"Okay.","start":814.30005,"end":814.80005,"sentiment":"neutral","sentiment_score":-0.009371761232614515},{"text":"And go back to inventory, 199.","start":815.66003,"end":818.16003,"sentiment":"neutral","sentiment_score":-0.008899978439634046}],"sentiment":"neutral","sentiment_score":-0.02482125290719393,"num_words":28,"start":799.275,"end":818.16003},{"sentences":[{"text":"Yeah.","start":819.98004,"end":820.22003,"sentiment":"neutral","sentiment_score":-0.029334358870983124},{"text":"You're right.","start":820.22003,"end":820.78,"sentiment":"neutral","sentiment_score":-0.08062328770756721},{"text":"I don't seem to unassign it.","start":820.78,"end":822.315,"sentiment":"negative","sentiment_score":-0.3649869163831075},{"text":"This is crazy.","start":822.795,"end":823.695,"sentiment":"negative","sentiment_score":-0.6008384625116984},{"text":"Alright.","start":825.515,"end":826.015,"sentiment":"neutral","sentiment_score":-0.07033763825893402}],"sentiment":"neutral","sentiment_score":-0.3271811891060609,"num_words":13,"start":819.98004,"end":826.015},{"sentences":[{"text":"Let me tell him.","start":826.075,"end":827.295,"sentiment":"neutral","sentiment_score":-0.06358863227069378},{"text":"Gonna do another one.","start":827.755,"end":829.055,"sentiment":"neutral","sentiment_score":-0.07010013051331043},{"text":"It appears the recurrent that's alright.","start":830.795,"end":834.895,"sentiment":"neutral","sentiment_score":-0.08264856164654096},{"text":"Numbers from a secure service.","start":836.60004,"end":841.66003,"sentiment":"neutral","sentiment_score":-0.04140791036188603},{"text":"Alright.","start":842.12,"end":842.52,"sentiment":"neutral","sentiment_score":-0.04259311407804489}],"sentiment":"neutral","sentiment_score":-0.06401395434513688,"num_words":20,"start":826.075,"end":842.52},{"sentences":[{"text":"What happened to this?","start":842.52,"end":843.32,"sentiment":"neutral","sentiment_score":-0.13890640810132027},{"text":"Let's just delete the numb delete the whole service, and we'll see what happens.","start":843.32,"end":846.7,"sentiment":"neutral","sentiment_score":-0.07885145582258701},{"text":"They canceled the whole service.","start":848.13495,"end":849.415,"sentiment":"neutral","sentiment_score":-0.25265648663043977},{"text":"I wanna see if those numbers go back automatically.","start":849.415,"end":851.51495,"sentiment":"neutral","sentiment_score":-0.1105734689368142},{"text":"Yep.","start":857.25494,"end":857.75494,"sentiment":"neutral","sentiment_score":-0.047460075467824936}],"sentiment":"neutral","sentiment_score":-0.12016514372645003,"num_words":33,"start":842.52,"end":857.75494},{"sentences":[{"text":"Yep.","start":860.69495,"end":861.19495,"sentiment":"neutral","sentiment_score":-0.08608748763799667},{"text":"Okay.","start":864.24,"end":864.74,"sentiment":"neutral","sentiment_score":-0.13036663830280304},{"text":"Let's try it.","start":864.88,"end":865.77997,"sentiment":"neutral","sentiment_score":-0.08680269618829091},{"text":"Not sure.","start":903.055,"end":903.79504,"sentiment":"neutral","sentiment_score":-0.07511729933321476},{"text":"All he said was stick it in the account, tell them to log in as them, and then do it.","start":903.935,"end":908.575,"sentiment":"neutral","sentiment_score":-0.05654652789235115}],"sentiment":"neutral","sentiment_score":-0.06511212485256018,"num_words":27,"start":860.69495,"end":908.575},{"sentences":[{"text":"Or you have logged in as yourself.","start":908.575,"end":910.35504,"sentiment":"neutral","sentiment_score":-0.04371156170964241},{"text":"I don't know.","start":913.455,"end":914.275,"sentiment":"neutral","sentiment_score":-0.1261334791779518},{"text":"He said he's in the middle of something.","start":914.73505,"end":916.59503,"sentiment":"neutral","sentiment_score":-0.15057881362736225},{"text":"So you've deleted it.","start":918.31,"end":919.77,"sentiment":"neutral","sentiment_score":-0.08842957764863968},{"text":"Right?","start":919.91003,"end":920.41003,"sentiment":"neutral","sentiment_score":-0.09241145849227904}],"sentiment":"neutral","sentiment_score":-0.1015278977220473,"num_words":23,"start":908.575,"end":920.41003},{"sentences":[{"text":"Or it's inactive.","start":920.47003,"end":921.61005,"sentiment":"neutral","sentiment_score":-0.15645759801069895},{"text":"Well, if it's inactive, where are the numbers?","start":924.55005,"end":926.47003,"sentiment":"neutral","sentiment_score":-0.0830092541873455},{"text":"That's what I wanna know.","start":926.47003,"end":927.59,"sentiment":"neutral","sentiment_score":-0.07984628230333328},{"text":"199.","start":927.59,"end":928.57,"sentiment":"neutral","sentiment_score":-0.020552881062030792},{"text":"No.","start":929.99005,"end":930.07,"sentiment":"neutral","sentiment_score":-0.12892262637615204}],"sentiment":"neutral","sentiment_score":-0.09345298591587278,"num_words":18,"start":920.47003,"end":930.07},{"sentences":[{"text":"That's still allocated.","start":930.07,"end":932.165,"sentiment":"neutral","sentiment_score":-0.09433684249718984},{"text":"What the fuck?","start":932.225,"end":933.125,"sentiment":"negative","sentiment_score":-0.4063669443130493},{"text":"This is yeah.","start":935.185,"end":938.945,"sentiment":"neutral","sentiment_score":-0.04180508479475975},{"text":"I am.","start":938.945,"end":939.505,"sentiment":"neutral","sentiment_score":-0.03209362551569939},{"text":"Like, I'm just trying to work out what you've done.","start":939.505,"end":942.065,"sentiment":"neutral","sentiment_score":-0.05340264905244112}],"sentiment":"neutral","sentiment_score":-0.10598763601765746,"num_words":21,"start":930.07,"end":942.065},{"sentences":[{"text":"Like okay.","start":942.065,"end":946.005,"sentiment":"neutral","sentiment_score":-0.07231306657195091},{"text":"So all the inactive ones.","start":946.065,"end":947.67004,"sentiment":"neutral","sentiment_score":-0.15483189076185228},{"text":"Can't do much.","start":950.45,"end":951.41003,"sentiment":"neutral","sentiment_score":-0.21500059962272644},{"text":"Numbers.","start":951.41003,"end":951.91003,"sentiment":"neutral","sentiment_score":-0.041648492217063904},{"text":"Users.","start":954.21,"end":954.71,"sentiment":"neutral","sentiment_score":-0.034622665494680405}],"sentiment":"neutral","sentiment_score":-0.1366715452944239,"num_words":12,"start":942.065,"end":954.71},{"sentences":[{"text":"Stick it in the account.","start":958.94495,"end":960.625,"sentiment":"neutral","sentiment_score":-0.02510535754263401},{"text":"Tell them to log in as them and do it.","start":960.625,"end":962.88495,"sentiment":"neutral","sentiment_score":-0.028265414014458656},{"text":"What is this to enable to FA?","start":965.105,"end":967.20496,"sentiment":"neutral","sentiment_score":-0.01343113583113466},{"text":"Disable user.","start":967.82495,"end":968.805,"sentiment":"neutral","sentiment_score":-0.07843232154846191},{"text":"Reset password.","start":969.745,"end":970.88495,"sentiment":"neutral","sentiment_score":-0.07909328490495682}],"sentiment":"neutral","sentiment_score":-0.031432695830097564,"num_words":26,"start":958.94495,"end":970.88495},{"sentences":[{"text":"Interesting.","start":973.59,"end":974.09,"sentiment":"neutral","sentiment_score":-0.008014202117919922},{"text":"Yeah.","start":982.95,"end":983.35004,"sentiment":"neutral","sentiment_score":-0.016453053802251816},{"text":"Leave it with me then.","start":983.35004,"end":984.31,"sentiment":"neutral","sentiment_score":-0.03371859639883042},{"text":"I don't know.","start":984.31,"end":984.79004,"sentiment":"neutral","sentiment_score":-0.0704882840315501},{"text":"I need to chat to Dan as to what's going on with heat break.","start":984.79004,"end":989.28503,"sentiment":"neutral","sentiment_score":-0.0514282150460141}],"sentiment":"neutral","sentiment_score":-0.046855004193882145,"num_words":24,"start":973.59,"end":989.28503},{"sentences":[{"text":"Yeah.","start":989.745,"end":990.245,"sentiment":"neutral","sentiment_score":-0.04555893689393997},{"text":"Maybe there's a process for me somewhere, but I'm pretty sure the commas fucked things up.","start":990.78503,"end":995.765,"sentiment":"neutral","sentiment_score":-0.22580092307180166},{"text":"That's my guess.","start":997.505,"end":998.405,"sentiment":"neutral","sentiment_score":-0.03718569688498974},{"text":"Yeah.","start":1000.78503,"end":1001.28503,"sentiment":"neutral","sentiment_score":-0.0842684656381607},{"text":"Try not to use commas, please, in naming conventions because it doesn't like that encoding.","start":1001.69,"end":1007.79,"sentiment":"neutral","sentiment_score":-0.23002813359101612}],"sentiment":"neutral","sentiment_score":-0.20290614628336495,"num_words":36,"start":989.745,"end":1007.79},{"sentences":[{"text":"Yeah.","start":1011.05,"end":1011.55,"sentiment":"neutral","sentiment_score":0.10879841446876526},{"text":"Cool.","start":1012.25,"end":1012.41,"sentiment":"neutral","sentiment_score":0.07006626576185226},{"text":"I'll come back here.","start":1012.41,"end":1013.29,"sentiment":"positive","sentiment_score":0.4881981536746025},{"text":"Yeah.","start":1013.29,"end":1013.52997,"sentiment":"neutral","sentiment_score":0.2484130263328552},{"text":"Alright.","start":1013.52997,"end":1013.93,"sentiment":"neutral","sentiment_score":0.1908482313156128}],"sentiment":"neutral","sentiment_score":0.32136481907218695,"num_words":8,"start":1011.05,"end":1013.93},{"sentences":[{"text":"Okay.","start":1013.93,"end":1014.43,"sentiment":"neutral","sentiment_score":0.19797547161579132},{"text":"Alright.","start":1014.97,"end":1015.29,"sentiment":"neutral","sentiment_score":0.2957206964492798},{"text":"Thanks.","start":1015.29,"end":1015.61,"sentiment":"positive","sentiment_score":0.6853634119033813},{"text":"Okay.","start":1015.61,"end":1016.11,"sentiment":"positive","sentiment_score":0.36808401346206665},{"text":"Alright.","start":1016.23096,"end":1016.3909,"sentiment":"neutral","sentiment_score":0.32554852962493896}],"sentiment":"positive","sentiment_score":0.3745384246110916,"num_words":5,"start":1013.93,"end":1016.3909},{"sentences":[{"text":"Sorry about that too.","start":1016.3909,"end":1017.5109,"sentiment":"neutral","sentiment_score":-0.16639725863933563},{"text":"Okay.","start":1017.5109,"end":1017.67096,"sentiment":"neutral","sentiment_score":0.01614205911755562},{"text":"Bye.","start":1017.67096,"end":1018.17096,"sentiment":"neutral","sentiment_score":0.03670887649059296}],"sentiment":"neutral","sentiment_score":-0.10212301649153233,"num_words":6,"start":1016.3909,"end":1018.17096}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Yeah. Yeah. I've got you. Perfect. So no. So I haven't added all the numbers. I'll add a the camera, none number should be fine for now. Routing assignment. Yeah. Fishwork. And then we need unassign. Okay. And then unassign this too. Yeah. Cool. Yeah. Looks like it's done, mate. Mhmm. Hold on. There we go. Numbers are all there. Let's see. Mhmm. No. So how do you do that? Oh, I think you can just increase the number of maximum extensions. At the moment, it's at minus one. I'm not sure what that is to be fair, mate. Sorry. Mhmm. No. So I just left it at four. Okay. Alright. So I'll just label them as four then. Let me edit this. Mhmm. Yeah. Yeah. I'm sure I kept it at full. Because I thought it meant how many number services, as in how many, like, different number digits. So I was like, oh, we won't just in case I want another one later. Yep. Yeah. Okay. Mhmm. No. It's alright, mate. I've just changed it before, so it's all good. I've written 1,001. That's all good for me. Caller ID to be the yeah. Mhmm. Mhmm. Not right now. It would be after the port goes through. Dealership. Okay. But I don't have a spare handset on me at the moment. So no. None at all. They've all been shipped off, though. Yes. So so I can test it. Does it usually not work? Or It's good to test. I've got I've got micro SIP. I'll test it on that. Yeah. Okay. Cool. Let's do that. Yeah. I'll do that now, mate. Show me how it works. Yep. No. It's in social. Ring your toe. Mhmm. Is Ringgit sound better to stop app too? Okay. Cool. I'll get it on my phone for the time being to give it a give it a whirl, man. It's a very intuitive platform. Do you guys have, like, much outages, like, to go down much? Fuck. That's excellent. Yeah. Yeah. Yeah. No. Yeah. Mhmm. That's cool. I see something about no node name. Unable to resolve host Buri dash Southland. Do I have to press save or something before I do it or update? Okay. Oh, okay. So so why don't I just use the app username? Would that work? Okay. So where's that? Is that in the oh, here we go. Mhmm. Hit manage. Oh, there we go. Or reset. Are you dashes instead or spaces? Or okay. Excuse me. I'm sorry. I'll just leave it all as one word, mate. Yeah. So it says value must be greater than or equal to zero, the minimum extensions. I'll just put that to one? Or Alright. No. It won't let me proceed. So I'll just leave it put the minimum to one for now. And then if I refresh how this work reset software. So yeah. Done. I put four. Cool. Full features enabled. Reset softphone. Okay. It's still in the commas, bro. Do you want me to remove it and then, like, hit it again? Yeah. Remove. Alright. Now let's add cell phone. May incur additional charges. Sure. You're right. No. I still got callers. I've broken it, man. Call me Rick at Ralph, brother. I will try again. Yes. I'm scanning with my phone. Yeah. Correct. From inside the app. Yeah. Yeah. It says scan QR code. No. It still says unable to resolve. Fuck. There you go. No. You you should, like, you should get me just to test on your equipment. Yeah. Yeah. Just, like yeah. It's also awesome, mate. I'm a pro. I can't fix it, though. That's gonna I I can break things. Fixing is not really my specialty, unfortunately. Oh, so I mean, I have to allocate the like, unallocate the numbers, or I can just delete it and they'll unallocate themselves. Numbers. Well, I didn't think it would be the the domain, like, the the domain name. So I was like, oh, okay. I kinda just I don't know. What can I say, mate? I'm I'm a I'm a little bit unorthodox. Yeah. Yeah. So you you don't need, like, you know, r and d teams. You just need, like, one man with with a slight tism and away you go. Yeah. Slight tism, brother. You you you you know what they say about people that can sense the tism? Can only be sensed by people that also have the tism. So I'm just oh, fuck. Alright. So I'm just yeah. Spectrum for a reason. So I've so I've unassigned them all, but it's still thrown up gang like, they're still assigned. So I've unassigned. Okay. Save changes. No. But as as in, like, I can't unassign it from the to a service. They're still linked to but they still all say I've done it for all of them, and I've saved it after two. It's just like because I haven't saved it. And they still say, like, they're still associated with that phone system. Yeah. But but so I've done that. And then so I click unassign. I'll press save. Save changes. Routing, still assigned. So if I hit the begin assign button, and I'll press save, and then get back to routing, it's still assigned. See, I've broken it twice. What's going on? Yeah. It says that it unassigned it. And then when you get back into the numbers, they're all still assigned. Another one bites the dust, mate. Now I just been to 3. Okay. Services. Manage. Cancel service. Type delete to confirm. Oh, it can't be undone. It looks pretty serious. I don't know. No. They're still assigned there. Dude, that's so funny. So even though the service has been deleted, they're still assigned in the number what's gonna call it? So yeah. I don't know. No. Do you want me to let you get to it, and then you kinda get back to when there's a when there's a fix? Or is there something else we can do in the meantime? Mhmm. Okay. Oh, the numbers are allocated. Yes. Yeah. Oh, you you can probably see on your end, though. Aren't you just logged in as me? Yeah. Yeah. Come on. Oh, good. Okay. It's alright, mate. Just play me. That's fine. I'll be your scapegoat. That's alright. Yeah. It's it's clearly. All good, man. Yeah. It's all good, brother. Okay. 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Yeah. Yeah. Yeah. I've got you.\n\nPerfect. So no. So I haven't added all the numbers. I'll add a the camera, none number should be fine for now. Routing assignment.\n\nYeah. Fishwork. And then we need unassign. Okay. And then unassign this too.\n\nYeah. Cool. Yeah. Looks like it's done, mate. Mhmm.\n\nHold on. There we go. Numbers are all there. Let's see. Mhmm.\n\nNo. So how do you do that? Oh, I think you can just increase the number of maximum extensions. At the moment, it's at minus one. I'm not sure what that is to be fair, mate.\n\nSorry. Mhmm. No. So I just left it at four. Okay.\n\nAlright. So I'll just label them as four then. Let me edit this. Mhmm. Yeah.\n\nYeah. I'm sure I kept it at full. Because I thought it meant how many number services, as in how many, like, different number digits. So I was like, oh, we won't just in case I want another one later. Yep.\n\nYeah. Okay. Mhmm. No. It's alright, mate.\n\nI've just changed it before, so it's all good. I've written 1,001. That's all good for me. Caller ID to be the yeah. Mhmm.\n\nMhmm. Not right now. It would be after the port goes through. Dealership. Okay.\n\nBut I don't have a spare handset on me at the moment. So no. None at all. They've all been shipped off, though. Yes.\n\nSo so I can test it. Does it usually not work? Or It's good to test. I've got I've got micro SIP. I'll test it on that.\n\nYeah. Okay. Cool. Let's do that. Yeah.\n\nI'll do that now, mate. Show me how it works. Yep. No. It's in social.\n\nRing your toe. Mhmm. Is Ringgit sound better to stop app too? Okay. Cool.\n\nI'll get it on my phone for the time being to give it a give it a whirl, man. It's a very intuitive platform. Do you guys have, like, much outages, like, to go down much? Fuck. That's excellent.\n\nYeah. Yeah. Yeah. No. Yeah.\n\nMhmm. That's cool. I see something about no node name. Unable to resolve host Buri dash Southland. Do I have to press save or something before I do it or update?\n\nOkay. Oh, okay. So so why don't I just use the app username? Would that work? Okay.\n\nSo where's that? Is that in the oh, here we go. Mhmm. Hit manage. Oh, there we go.\n\nOr reset. Are you dashes instead or spaces? Or okay. Excuse me. I'm sorry.\n\nI'll just leave it all as one word, mate. Yeah. So it says value must be greater than or equal to zero, the minimum extensions. I'll just put that to one? Or Alright.\n\nNo. It won't let me proceed. So I'll just leave it put the minimum to one for now. And then if I refresh how this work reset software. So yeah.\n\nDone. I put four. Cool. Full features enabled. Reset softphone.\n\nOkay. It's still in the commas, bro. Do you want me to remove it and then, like, hit it again? Yeah. Remove.\n\nAlright. Now let's add cell phone. May incur additional charges. Sure. You're right.\n\nNo. I still got callers. I've broken it, man. Call me Rick at Ralph, brother. I will try again.\n\nYes. I'm scanning with my phone. Yeah. Correct. From inside the app.\n\nYeah. Yeah. It says scan QR code. No. It still says unable to resolve.\n\nFuck. There you go. No. You you should, like, you should get me just to test on your equipment. Yeah.\n\nYeah. Just, like yeah. It's also awesome, mate. I'm a pro. I can't fix it, though.\n\nThat's gonna I I can break things. Fixing is not really my specialty, unfortunately. Oh, so I mean, I have to allocate the like, unallocate the numbers, or I can just delete it and they'll unallocate themselves. Numbers. Well, I didn't think it would be the the domain, like, the the domain name.\n\nSo I was like, oh, okay. I kinda just I don't know. What can I say, mate? I'm I'm a I'm a little bit unorthodox. Yeah.\n\nYeah. So you you don't need, like, you know, r and d teams. You just need, like, one man with with a slight tism and away you go. Yeah. Slight tism, brother.\n\nYou you you you know what they say about people that can sense the tism? Can only be sensed by people that also have the tism. So I'm just oh, fuck. Alright. So I'm just yeah.\n\nSpectrum for a reason. So I've so I've unassigned them all, but it's still thrown up gang like, they're still assigned. So I've unassigned. Okay. Save changes.\n\nNo. But as as in, like, I can't unassign it from the to a service. They're still linked to but they still all say I've done it for all of them, and I've saved it after two. It's just like because I haven't saved it. And they still say, like, they're still associated with that phone system.\n\nYeah. But but so I've done that. And then so I click unassign. I'll press save. Save changes.\n\nRouting, still assigned. So if I hit the begin assign button, and I'll press save, and then get back to routing, it's still assigned. See, I've broken it twice. What's going on? Yeah.\n\nIt says that it unassigned it. And then when you get back into the numbers, they're all still assigned. Another one bites the dust, mate. Now I just been to 3. Okay.\n\nServices. Manage. Cancel service. Type delete to confirm. Oh, it can't be undone.\n\nIt looks pretty serious. I don't know. No. They're still assigned there. Dude, that's so funny.\n\nSo even though the service has been deleted, they're still assigned in the number what's gonna call it? So yeah. I don't know. No. Do you want me to let you get to it, and then you kinda get back to when there's a when there's a fix?\n\nOr is there something else we can do in the meantime? Mhmm. Okay. Oh, the numbers are allocated. Yes.\n\nYeah. Oh, you you can probably see on your end, though. Aren't you just logged in as me? Yeah. Yeah.\n\nCome on. Oh, good. Okay. It's alright, mate. Just play me.\n\nThat's fine. I'll be your scapegoat. That's alright. Yeah. It's it's clearly.\n\nAll good, man. Yeah. It's all good, brother. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.014796308241784573},{"text":"Yeah.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.03963403403759003},{"text":"Yeah.","start":5.52,"end":5.68,"sentiment":"neutral","sentiment_score":0.07064195722341537},{"text":"Yeah.","start":5.68,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.13768436014652252},{"text":"I've got you.","start":5.7599998,"end":6.24,"sentiment":"neutral","sentiment_score":0.27989424268404645}],"sentiment":"neutral","sentiment_score":0.1574913411002074,"num_words":7,"start":0.48,"end":6.24},{"sentences":[{"text":"Perfect.","start":6.24,"end":6.74,"sentiment":"positive","sentiment_score":0.6736674904823303},{"text":"So no.","start":15.174999,"end":15.655,"sentiment":"neutral","sentiment_score":-0.1275734230875969},{"text":"So I haven't added all the 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on.","start":56.14,"end":56.96,"sentiment":"neutral","sentiment_score":0.0849568359553814},{"text":"There we go.","start":60.7,"end":61.34,"sentiment":"neutral","sentiment_score":0.12385738889376323},{"text":"Numbers are all there.","start":61.34,"end":62.4,"sentiment":"neutral","sentiment_score":0.10440023802220821},{"text":"Let's see.","start":63.739998,"end":64.8,"sentiment":"neutral","sentiment_score":0.02306210994720459},{"text":"Mhmm.","start":68.619995,"end":69.119995,"sentiment":"neutral","sentiment_score":0.02677081897854805}],"sentiment":"neutral","sentiment_score":0.08599848579615355,"num_words":12,"start":56.14,"end":69.119995},{"sentences":[{"text":"No.","start":80.085,"end":80.585,"sentiment":"neutral","sentiment_score":-0.07156830281019211},{"text":"So how do you do that?","start":81.365,"end":82.38,"sentiment":"neutral","sentiment_score":-0.03363725574066242},{"text":"Oh, I think you can just increase the number of maximum 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mate.","start":186.345,"end":187.065,"sentiment":"neutral","sentiment_score":0.1815547322233518}],"sentiment":"neutral","sentiment_score":0.09142862153904778,"num_words":7,"start":169.60999,"end":187.065},{"sentences":[{"text":"I've just changed it before, so it's all good.","start":187.065,"end":189.485,"sentiment":"neutral","sentiment_score":0.32161108983887565},{"text":"I've written 1,001.","start":190.10501,"end":191.865,"sentiment":"neutral","sentiment_score":0.20727363228797913},{"text":"That's all good for me.","start":191.865,"end":192.9,"sentiment":"positive","sentiment_score":0.501795095205307},{"text":"Caller ID to be the 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mate.","start":274.105,"end":275.325,"sentiment":"neutral","sentiment_score":0.25074231028556826},{"text":"Show me how it works.","start":275.385,"end":276.3,"sentiment":"neutral","sentiment_score":0.10107734352350235},{"text":"Yep.","start":278.22,"end":278.72,"sentiment":"neutral","sentiment_score":0.06983210146427155},{"text":"No.","start":283.81998,"end":284.31998,"sentiment":"neutral","sentiment_score":-0.004078812897205353},{"text":"It's in social.","start":293.915,"end":294.815,"sentiment":"neutral","sentiment_score":0.06089589993158976}],"sentiment":"neutral","sentiment_score":0.13383595049381256,"num_words":15,"start":274.105,"end":294.815},{"sentences":[{"text":"Ring your toe.","start":308.66,"end":309.80002,"sentiment":"neutral","sentiment_score":0.19256526231765747},{"text":"Mhmm.","start":315.14,"end":315.64,"sentiment":"neutral","sentiment_score":0.05772942304611206},{"text":"Is Ringgit sound better to stop app too?","start":325.175,"end":327.435,"sentiment":"neutral","sentiment_score":0.02198636461980641},{"text":"Okay.","start":328.455,"end":328.955,"sentiment":"neutral","sentiment_score":0.17344197630882263},{"text":"Cool.","start":329.41498,"end":329.91498,"sentiment":"neutral","sentiment_score":0.3240344822406769}],"sentiment":"neutral","sentiment_score":0.09348518467907395,"num_words":14,"start":308.66,"end":329.91498},{"sentences":[{"text":"I'll get it on my phone for the time being to give it a give it a whirl, man.","start":331.495,"end":335.86002,"sentiment":"neutral","sentiment_score":0.24676191140162318},{"text":"It's a very intuitive platform.","start":337.28,"end":338.74002,"sentiment":"positive","sentiment_score":0.4683966338634491},{"text":"Do you guys have, like, much outages, like, to go down much?","start":338.96002,"end":342.02002,"sentiment":"neutral","sentiment_score":-0.04295918500671784},{"text":"Fuck.","start":343.52002,"end":343.84,"sentiment":"negative","sentiment_score":-0.5345675945281982},{"text":"That's excellent.","start":343.84,"end":344.58002,"sentiment":"neutral","sentiment_score":-0.16807551309466362}],"sentiment":"neutral","sentiment_score":0.14472386269615248,"num_words":39,"start":331.495,"end":344.58002},{"sentences":[{"text":"Yeah.","start":354.815,"end":355.315,"sentiment":"neutral","sentiment_score":0.0470937117934227},{"text":"Yeah.","start":359.855,"end":360.27,"sentiment":"neutral","sentiment_score":0.015659168362617493},{"text":"Yeah.","start":371.94998,"end":372.19,"sentiment":"neutral","sentiment_score":-0.01744997687637806},{"text":"No.","start":372.19,"end":372.69,"sentiment":"neutral","sentiment_score":-0.047415852546691895},{"text":"Yeah.","start":396.99,"end":397.49,"sentiment":"neutral","sentiment_score":0.04552501067519188}],"sentiment":"neutral","sentiment_score":0.008682412281632423,"num_words":5,"start":354.815,"end":397.49},{"sentences":[{"text":"Mhmm.","start":397.94998,"end":398.11,"sentiment":"neutral","sentiment_score":0.06573517620563507},{"text":"That's cool.","start":398.11,"end":398.775,"sentiment":"positive","sentiment_score":0.38769055902957916},{"text":"I see something about no node name.","start":398.935,"end":401.755,"sentiment":"neutral","sentiment_score":0.046457158135516305},{"text":"Unable to resolve host Buri dash Southland.","start":402.85498,"end":405.595,"sentiment":"neutral","sentiment_score":-0.021580927406570742},{"text":"Do I have to press save or something before I do it or update?","start":405.815,"end":408.555,"sentiment":"neutral","sentiment_score":-0.017489168659916947}],"sentiment":"neutral","sentiment_score":0.02485166284285726,"num_words":31,"start":397.94998,"end":408.555},{"sentences":[{"text":"Okay.","start":411.05,"end":411.55,"sentiment":"neutral","sentiment_score":0.1447371542453766},{"text":"Oh, okay.","start":426.17,"end":426.91,"sentiment":"neutral","sentiment_score":-0.03205807879567146},{"text":"So so why don't I just use the app username?","start":430.625,"end":432.965,"sentiment":"neutral","sentiment_score":-0.029928818345069885},{"text":"Would that work?","start":433.42502,"end":434.325,"sentiment":"neutral","sentiment_score":-0.014304575820763906},{"text":"Okay.","start":438.545,"end":439.045,"sentiment":"neutral","sentiment_score":-0.030435971915721893}],"sentiment":"neutral","sentiment_score":-0.017177463892628166,"num_words":17,"start":411.05,"end":439.045},{"sentences":[{"text":"So where's that?","start":440.61002,"end":441.49002,"sentiment":"neutral","sentiment_score":-0.021102034176389377},{"text":"Is that in the oh, here we go.","start":441.49002,"end":443.91,"sentiment":"neutral","sentiment_score":-0.01598852768074721},{"text":"Mhmm.","start":445.81003,"end":446.31003,"sentiment":"neutral","sentiment_score":-0.02544565685093403},{"text":"Hit manage.","start":448.85,"end":449.67,"sentiment":"neutral","sentiment_score":-0.017086856067180634},{"text":"Oh, there we go.","start":450.53,"end":451.59003,"sentiment":"neutral","sentiment_score":-0.004336700541898608}],"sentiment":"neutral","sentiment_score":-0.014898916396001974,"num_words":18,"start":440.61002,"end":451.59003},{"sentences":[{"text":"Or reset.","start":452.695,"end":453.255,"sentiment":"neutral","sentiment_score":-0.02084132470190525},{"text":"Are you dashes instead or spaces?","start":453.255,"end":455.915,"sentiment":"neutral","sentiment_score":-0.010925026920934519},{"text":"Or okay.","start":463.48502,"end":464.795,"sentiment":"neutral","sentiment_score":-0.04509436897933483},{"text":"Excuse me.","start":468.24,"end":470.34,"sentiment":"neutral","sentiment_score":-0.01977135706692934},{"text":"I'm sorry.","start":470.47998,"end":471.12,"sentiment":"neutral","sentiment_score":-0.0826588124036789}],"sentiment":"neutral","sentiment_score":-0.02873442055923598,"num_words":14,"start":452.695,"end":471.12},{"sentences":[{"text":"I'll just leave it all as one word, mate.","start":471.12,"end":473.22,"sentiment":"neutral","sentiment_score":-0.02934743132856157},{"text":"Yeah.","start":478.8,"end":479.3,"sentiment":"neutral","sentiment_score":-0.02229437418282032},{"text":"So it says value must be greater than or equal to zero, the minimum extensions.","start":479.595,"end":484.095,"sentiment":"neutral","sentiment_score":-0.04925612981120745},{"text":"I'll just put that to one?","start":484.715,"end":485.755,"sentiment":"neutral","sentiment_score":-0.02883208605150382},{"text":"Or Alright.","start":485.755,"end":491.49,"sentiment":"neutral","sentiment_score":-0.07057368941605091}],"sentiment":"neutral","sentiment_score":-0.04058797268027609,"num_words":33,"start":471.12,"end":491.49},{"sentences":[{"text":"No.","start":491.88998,"end":492.05,"sentiment":"neutral","sentiment_score":-0.07257504761219025},{"text":"It won't let me proceed.","start":492.05,"end":493.00998,"sentiment":"negative","sentiment_score":-0.33803234696388246},{"text":"So I'll just leave it put the minimum to one for now.","start":493.00998,"end":495.91,"sentiment":"neutral","sentiment_score":-0.12972282307843366},{"text":"And then if I refresh how this work reset software.","start":496.53,"end":499.75,"sentiment":"neutral","sentiment_score":-0.045141556300222874},{"text":"So yeah.","start":505.625,"end":506.425,"sentiment":"neutral","sentiment_score":-0.015018904116004705}],"sentiment":"neutral","sentiment_score":-0.1266954676869015,"num_words":30,"start":491.88998,"end":506.425},{"sentences":[{"text":"Done.","start":506.425,"end":506.82498,"sentiment":"neutral","sentiment_score":-0.01822838932275772},{"text":"I put four.","start":506.82498,"end":507.645,"sentiment":"neutral","sentiment_score":0.011655566282570362},{"text":"Cool.","start":508.185,"end":508.685,"sentiment":"positive","sentiment_score":0.4566088914871216},{"text":"Full features enabled.","start":509.54498,"end":511.005,"sentiment":"positive","sentiment_score":0.393256942431132},{"text":"Reset 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again?","start":529.94,"end":532.83997,"sentiment":"neutral","sentiment_score":-0.01466612696934205},{"text":"Yeah.","start":532.89996,"end":533.39996,"sentiment":"neutral","sentiment_score":0.01247563399374485},{"text":"Remove.","start":533.77997,"end":534.27997,"sentiment":"neutral","sentiment_score":0.00403739744797349}],"sentiment":"neutral","sentiment_score":-0.012330666205591777,"num_words":22,"start":513.945,"end":534.27997},{"sentences":[{"text":"Alright.","start":538.34503,"end":538.66504,"sentiment":"neutral","sentiment_score":0.0019726052414625883},{"text":"Now let's add cell phone.","start":538.66504,"end":540.36505,"sentiment":"neutral","sentiment_score":-0.01811027992516756},{"text":"May incur additional charges.","start":540.825,"end":542.525,"sentiment":"neutral","sentiment_score":-0.07218163087964058},{"text":"Sure.","start":542.825,"end":543.325,"sentiment":"neutral","sentiment_score":0.0020324988290667534},{"text":"You're right.","start":544.825,"end":545.72504,"sentiment":"neutral","sentiment_score":-0.006979368161410093}],"sentiment":"neutral","sentiment_score":-0.029940888876668535,"num_words":13,"start":538.34503,"end":545.72504},{"sentences":[{"text":"No.","start":546.265,"end":546.505,"sentiment":"neutral","sentiment_score":-0.17684049904346466},{"text":"I still got callers.","start":546.505,"end":547.645,"sentiment":"neutral","sentiment_score":-0.24092494323849678},{"text":"I've broken it, man.","start":552.34,"end":553.56006,"sentiment":"negative","sentiment_score":-0.3555019125342369},{"text":"Call me Rick at Ralph, brother.","start":555.7,"end":557.32,"sentiment":"neutral","sentiment_score":-0.10199630508820216},{"text":"I will try 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app.","start":571.895,"end":572.85504,"sentiment":"neutral","sentiment_score":-0.04537374526262283}],"sentiment":"neutral","sentiment_score":-0.04357871677105626,"num_words":12,"start":567.09503,"end":572.85504},{"sentences":[{"text":"Yeah.","start":572.85504,"end":573.35504,"sentiment":"neutral","sentiment_score":-0.042825087904930115},{"text":"Yeah.","start":574.935,"end":575.17505,"sentiment":"neutral","sentiment_score":-0.06515520811080933},{"text":"It says scan QR code.","start":575.17505,"end":576.29504,"sentiment":"neutral","sentiment_score":-0.09709359556436539},{"text":"No.","start":576.29504,"end":576.53503,"sentiment":"neutral","sentiment_score":-0.18316951394081116},{"text":"It still says unable to 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unorthodox.","start":669.24,"end":673.135,"sentiment":"neutral","sentiment_score":-0.3141635898500681},{"text":"Yeah.","start":675.235,"end":675.735,"sentiment":"neutral","sentiment_score":0.07438425719738007}],"sentiment":"neutral","sentiment_score":-0.18144409358501434,"num_words":26,"start":663.4,"end":675.735},{"sentences":[{"text":"Yeah.","start":677.83496,"end":678.33496,"sentiment":"neutral","sentiment_score":0.12264544516801834},{"text":"So you you don't need, like, you know, r and d teams.","start":681.755,"end":684.95496,"sentiment":"neutral","sentiment_score":0.04670901456847787},{"text":"You just need, like, one man with with a slight tism and away you go.","start":684.95496,"end":689.13,"sentiment":"neutral","sentiment_score":-0.012140891949335734},{"text":"Yeah.","start":690.87,"end":691.35,"sentiment":"neutral","sentiment_score":-0.011471416801214218},{"text":"Slight tism, 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assigned.","start":761.215,"end":762.59503,"sentiment":"neutral","sentiment_score":0.04357724140087763},{"text":"So if I hit the begin assign button, and I'll press save, and then get back to routing, it's still assigned.","start":762.895,"end":768.435,"sentiment":"neutral","sentiment_score":0.037225237559704555},{"text":"See, I've broken it twice.","start":771.695,"end":773.155,"sentiment":"neutral","sentiment_score":-0.11735016852617264},{"text":"What's going on?","start":773.295,"end":774.36,"sentiment":"neutral","sentiment_score":-0.10816632707913716},{"text":"Yeah.","start":780.6,"end":781.0,"sentiment":"neutral","sentiment_score":-0.03137201443314552}],"sentiment":"neutral","sentiment_score":-0.0009139431922724757,"num_words":33,"start":761.215,"end":781.0},{"sentences":[{"text":"It says that it unassigned it.","start":781.0,"end":782.36,"sentiment":"neutral","sentiment_score":-0.10448297361532848},{"text":"And then when you get back into the numbers, they're all still assigned.","start":782.36,"end":785.33997,"sentiment":"neutral","sentiment_score":-0.05559150215524893},{"text":"Another one bites the dust, mate.","start":834.05,"end":835.99,"sentiment":"neutral","sentiment_score":-0.22474552442630133},{"text":"Now I just been to 3.","start":836.13,"end":837.495,"sentiment":"neutral","sentiment_score":-0.03928668952236573},{"text":"Okay.","start":847.175,"end":847.675,"sentiment":"neutral","sentiment_score":-0.0821036696434021}],"sentiment":"neutral","sentiment_score":-0.09424638509517536,"num_words":32,"start":781.0,"end":847.675},{"sentences":[{"text":"Services.","start":852.94,"end":853.44,"sentiment":"neutral","sentiment_score":-0.05133185535669327},{"text":"Manage.","start":854.46,"end":854.96,"sentiment":"neutral","sentiment_score":-0.07795128226280212},{"text":"Cancel service.","start":855.9,"end":856.96,"sentiment":"neutral","sentiment_score":-0.12949933111667633},{"text":"Type delete to confirm.","start":857.9,"end":860.16003,"sentiment":"neutral","sentiment_score":-0.04871079884469509},{"text":"Oh, it can't be undone.","start":861.82,"end":862.96,"sentiment":"negative","sentiment_score":-0.5577933847904205}],"sentiment":"neutral","sentiment_score":-0.25939168609105623,"num_words":13,"start":852.94,"end":862.96},{"sentences":[{"text":"It looks pretty serious.","start":863.02,"end":864.16003,"sentiment":"negative","sentiment_score":-0.7108913362026215},{"text":"I don't know.","start":864.78,"end":865.68005,"sentiment":"neutral","sentiment_score":-0.0926406259338061},{"text":"No.","start":866.425,"end":866.66504,"sentiment":"neutral","sentiment_score":-0.11974158883094788},{"text":"They're still assigned there.","start":866.66504,"end":868.125,"sentiment":"neutral","sentiment_score":-0.05705657508224249},{"text":"Dude, that's so funny.","start":868.425,"end":870.04504,"sentiment":"neutral","sentiment_score":0.24845080077648163}],"sentiment":"neutral","sentiment_score":-0.15472824429161847,"num_words":16,"start":863.02,"end":870.04504},{"sentences":[{"text":"So even though the service has been deleted, they're still assigned in the number what's gonna call it?","start":872.505,"end":878.46,"sentiment":"neutral","sentiment_score":0.017343512632780604},{"text":"So yeah.","start":883.82,"end":884.54004,"sentiment":"neutral","sentiment_score":-0.03437956050038338},{"text":"I don't know.","start":884.54004,"end":885.44,"sentiment":"neutral","sentiment_score":-0.08145286391178767},{"text":"No.","start":891.74005,"end":892.24005,"sentiment":"neutral","sentiment_score":-0.07169733941555023},{"text":"Do you want me to let you get to it, and then you kinda get back to when there's a when there's a fix?","start":895.445,"end":899.865,"sentiment":"neutral","sentiment_score":-0.035615665993342795}],"sentiment":"neutral","sentiment_score":-0.01932099601253867,"num_words":48,"start":872.505,"end":899.865},{"sentences":[{"text":"Or is there something else we can do in the meantime?","start":900.325,"end":902.345,"sentiment":"neutral","sentiment_score":-0.03657769377936016},{"text":"Mhmm.","start":911.17,"end":911.67,"sentiment":"neutral","sentiment_score":-0.07149387896060944},{"text":"Okay.","start":917.56995,"end":917.985,"sentiment":"neutral","sentiment_score":-0.05713510513305664},{"text":"Oh, the numbers are allocated.","start":927.985,"end":929.445,"sentiment":"neutral","sentiment_score":-0.037084906548261645},{"text":"Yes.","start":931.505,"end":932.005,"sentiment":"neutral","sentiment_score":-0.062207337468862534}],"sentiment":"neutral","sentiment_score":-0.04097976241456835,"num_words":19,"start":900.325,"end":932.005},{"sentences":[{"text":"Yeah.","start":932.66,"end":933.16,"sentiment":"neutral","sentiment_score":-0.10316164046525957},{"text":"Oh, you you can probably see on your end, though.","start":935.22,"end":937.22,"sentiment":"neutral","sentiment_score":-0.06708135157823562},{"text":"Aren't you just logged in as me?","start":937.22,"end":938.83997,"sentiment":"neutral","sentiment_score":-0.07108731780733381},{"text":"Yeah.","start":940.1,"end":940.6,"sentiment":"neutral","sentiment_score":-0.04521937668323517},{"text":"Yeah.","start":987.20996,"end":987.70996,"sentiment":"neutral","sentiment_score":-0.04385931417346001}],"sentiment":"neutral","sentiment_score":-0.06803325358778238,"num_words":20,"start":932.66,"end":987.70996},{"sentences":[{"text":"Come on.","start":988.73,"end":991.06995,"sentiment":"neutral","sentiment_score":-0.06832575425505638},{"text":"Oh, good.","start":992.41,"end":994.75,"sentiment":"neutral","sentiment_score":-0.12027979642152786},{"text":"Okay.","start":996.08997,"end":996.58997,"sentiment":"neutral","sentiment_score":-0.05741181969642639},{"text":"It's alright, mate.","start":997.13,"end":997.85,"sentiment":"neutral","sentiment_score":-0.02122460782993585},{"text":"Just play me.","start":997.85,"end":998.82996,"sentiment":"neutral","sentiment_score":-0.06889685988426208}],"sentiment":"neutral","sentiment_score":-0.06408975674474443,"num_words":11,"start":988.73,"end":998.82996},{"sentences":[{"text":"That's fine.","start":998.88995,"end":999.44995,"sentiment":"neutral","sentiment_score":-0.005344601988326758},{"text":"I'll be your scapegoat.","start":999.44995,"end":1000.51,"sentiment":"neutral","sentiment_score":-0.18498551100492477},{"text":"That's alright.","start":1002.105,"end":1002.845,"sentiment":"neutral","sentiment_score":-0.1968061476945877},{"text":"Yeah.","start":1008.90497,"end":1009.265,"sentiment":"neutral","sentiment_score":-0.013874689117074013},{"text":"It's it's clearly.","start":1009.265,"end":1010.285,"sentiment":"neutral","sentiment_score":-0.012517291431625685}],"sentiment":"neutral","sentiment_score":-0.09963917556645659,"num_words":12,"start":998.88995,"end":1010.285},{"sentences":[{"text":"All good, man.","start":1012.665,"end":1013.5109,"sentiment":"positive","sentiment_score":0.49488189816474915},{"text":"Yeah.","start":1013.5109,"end":1014.0109,"sentiment":"neutral","sentiment_score":0.15959632396697998},{"text":"It's all good, brother.","start":1014.34875,"end":1017.36237,"sentiment":"neutral","sentiment_score":0.29955699294805527},{"text":"Okay.","start":1017.7002,"end":1018.2002,"sentiment":"neutral","sentiment_score":0.030512142926454544},{"text":"Bye.","start":1018.5381,"end":1019.0381,"sentiment":"neutral","sentiment_score":-0.1042652428150177}],"sentiment":"neutral","sentiment_score":0.2768716890364885,"num_words":10,"start":1012.665,"end":1019.0381}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hey, John. Hello? Can you hear me?\n\nChannel 1: Yeah. Yeah. Yeah. I've got you. Perfect.\n\nChannel 0: Yeah. I know. Good. Alright. So where were we?\n\nYou've added all the numbers yet?\n\nChannel 1: So no. So I haven't added all the numbers. I'll add a the camera, none number should be fine for now.\n\nChannel 0: Yep.\n\nChannel 1: Routing assignment. Yeah. Fishwork. And then we need unassign. Okay.\n\nAnd then unassign this too. Yeah. Cool. Yeah. Looks like it's done, mate.\n\nChannel 0: Alright. So that's that's the assignment stuff.\n\nChannel 1: Mhmm.\n\nChannel 0: Then you can launch the CloudBurn system.\n\nChannel 1: Hold on. There we go. Numbers are all there.\n\nChannel 0: Alright. And let's see.\n\nChannel 1: Let's\n\nChannel 0: Have you\n\nChannel 1: see.\n\nChannel 0: created some extensions? Okay. You've got one extension created.\n\nChannel 1: Mhmm.\n\nChannel 0: Now I wanna make sure. Did you make the cloud phone system to have three digits for the extension,\n\nChannel 1: No. So\n\nChannel 0: then\n\nChannel 1: how\n\nChannel 0: we\n\nChannel 1: do you do that?\n\nChannel 0: we need to confirm how many so when you created the actual cloud phone system, what was the option that you put in in the beginning? Because I don't know how we can change that now.\n\nChannel 1: Oh, I think you can just increase the number of maximum extensions. At the moment, it's at minus one.\n\nChannel 0: No. I meant the the digits. Like, how many digits for the extension?\n\nChannel 1: I'm not sure what that is to be fair, mate. Sorry.\n\nChannel 0: I don't know. I have a let's have a look. So if I create a new service and I click on this alright. So the default's four digits. Did you change that to be three digits?\n\nChannel 1: Mhmm.\n\nChannel 0: Because\n\nChannel 1: No.\n\nChannel 0: it's\n\nChannel 1: So I just left it at four.\n\nChannel 0: alright. So note, it cannot be changed later. So\n\nChannel 1: Okay.\n\nChannel 0: if you didn't if you don't recall changing it, then you're definitely on four digits.\n\nChannel 1: Alright. So I'll just label them as four\n\nChannel 0: But\n\nChannel 1: then. Let me edit this.\n\nChannel 0: but what I wanted to do was I wanted to make sure that it identifies that within the service so that at least you know what you're dealing with. Because\n\nChannel 1: Mhmm.\n\nChannel 0: right now, it doesn't it doesn't even say that. But are you a 100% sure you didn't change it to three?\n\nChannel 1: Yeah. Yeah. I'm sure I kept it at full. Because I\n\nChannel 0: Okay.\n\nChannel 1: thought it meant how many number services,\n\nChannel 0: No.\n\nChannel 1: as in how many, like, different number digits. So I was\n\nChannel 0: No.\n\nChannel 1: like,\n\nChannel 0: No.\n\nChannel 1: oh, we\n\nChannel 0: That\n\nChannel 1: won't\n\nChannel 0: that's\n\nChannel 1: just\n\nChannel 0: the\n\nChannel 1: in\n\nChannel 0: extension\n\nChannel 1: case I want\n\nChannel 0: link.\n\nChannel 1: another one later.\n\nChannel 0: That's the extension\n\nChannel 1: Yep.\n\nChannel 0: link.\n\nChannel 1: Yeah.\n\nChannel 0: That's in\n\nChannel 1: Okay.\n\nChannel 0: alright. Because you can only choose from 34, fives, or 6. We used\n\nChannel 1: Mhmm.\n\nChannel 0: to have an option to choose a but I guess he's got gotten rid of it. So I guess he's gotta make that involved so people understand. I'll get some feedback on.\n\nChannel 1: No. It's alright, mate. I've just changed it before, so it's all good.\n\nChannel 0: Yeah.\n\nChannel 1: I've written\n\nChannel 0: But\n\nChannel 1: 1,001. That's all good for me.\n\nChannel 0: yeah. Because it's\n\nChannel 1: Caller\n\nChannel 0: gonna\n\nChannel 1: ID\n\nChannel 0: break.\n\nChannel 1: to be the\n\nChannel 0: It's gonna break if it's not the right number or extension link,\n\nChannel 1: yeah.\n\nChannel 0: obviously. Alright. Let's go back to the service and launch. One second. Alright.\n\nI'm inside the cloud phone extension. I'm looking at the extension.\n\nChannel 1: Mhmm.\n\nChannel 0: Yes. You've named it. So you wanna bring this handset up and working?\n\nChannel 1: Mhmm. Not right now. It would be after the port goes through.\n\nChannel 0: Yes. But, I mean, don't you wanna test it to make sure it works?\n\nChannel 1: Dealership. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: But I\n\nChannel 0: So\n\nChannel 1: don't have a spare handset on me at the moment.\n\nChannel 0: Oh, you\n\nChannel 1: So\n\nChannel 0: don't have any handsets on you. Okay. Alright.\n\nChannel 1: no. None at all. They've all been shipped off, though.\n\nChannel 0: Do you wanna test it with a softphone? Are they gonna use a softphone with this or not?\n\nChannel 1: Yes. So so I can test it. Does it usually not work? Or\n\nChannel 0: Well, 100% works, but, I mean, just for your own peace\n\nChannel 1: It's\n\nChannel 0: of\n\nChannel 1: good\n\nChannel 0: mind,\n\nChannel 1: to test.\n\nChannel 0: do you wanna know how it works to to make sure what the\n\nChannel 1: I've\n\nChannel 0: process\n\nChannel 1: got\n\nChannel 0: is?\n\nChannel 1: I've got micro SIP. I'll test it on that.\n\nChannel 0: You could do it that way, or you can just add one of our cell phones and go through that process.\n\nChannel 1: Yeah. Okay. Cool. Let's do that.\n\nChannel 0: You wanna do that now? Or\n\nChannel 1: Yeah. I'll do that now, mate.\n\nChannel 0: alright.\n\nChannel 1: Show me how\n\nChannel 0: Click\n\nChannel 1: it works.\n\nChannel 0: click on the extension.\n\nChannel 1: Yep.\n\nChannel 0: Have you already downloaded RingoTel?\n\nChannel 1: No.\n\nChannel 0: Okay. Download RingoTel on your on your on your software. Just click on that button that says add software. It's that green button at the top.\n\nChannel 1: It's in social.\n\nChannel 0: But before you do all that, there's another step involved as well. We'll do it after.\n\nChannel 1: Ring your\n\nChannel 0: Cool.\n\nChannel 1: toe.\n\nChannel 0: So now that you've added the softphone,\n\nChannel 1: Mhmm.\n\nChannel 0: you can click on the QR app code. And once you've downloaded the app, you can scan that code through the actual RingoStore app.\n\nChannel 1: Is Ringgit sound better to stop app too?\n\nChannel 0: Yep. Sure does.\n\nChannel 1: Okay. Cool. I'll get it on my phone for the time being to give it a\n\nChannel 0: Yep. That's\n\nChannel 1: give it\n\nChannel 0: what\n\nChannel 1: a\n\nChannel 0: I mean.\n\nChannel 1: whirl, man.\n\nChannel 0: Yeah. That's fine.\n\nChannel 1: It's a very intuitive platform. Do you guys have, like, much outages, like, to go down much?\n\nChannel 0: No. No.\n\nChannel 1: Fuck.\n\nChannel 0: No.\n\nChannel 1: That's\n\nChannel 0: No. No.\n\nChannel 1: excellent.\n\nChannel 0: Everything is in the cloud for us. I might have mentioned all this to you before, but, you know, we've got multiple layers of redundancy. We have AWS,\n\nChannel 1: Yeah.\n\nChannel 0: Melbourne, Sydney, Azure. We do have\n\nChannel 1: Yeah.\n\nChannel 0: SBCs that are basically Daniel's voice engineered everything to the extreme. You know? So hyper redundancy, I call it, everywhere.\n\nChannel 1: Yeah. No.\n\nChannel 0: From media servers to SBCs to databases to everything that sits in the cloud would have copies of everything somewhere else as well. And then, you know, there's different with AWS, sorry, you can spin it up from different locations like Sydney, The USA, you know, Singapore, India, and all that. So we can have different local presence\n\nChannel 1: Yeah.\n\nChannel 0: as well, so to speak.\n\nChannel 1: Mhmm. That's cool. I see something about no node name. Unable\n\nChannel 0: No.\n\nChannel 1: to resolve host Buri dash Southland. Do I have to press save or something before I do it or update?\n\nChannel 0: I think it's because\n\nChannel 1: Okay.\n\nChannel 0: you've given it such a funky name. How are we gonna change that, though? That's the problem. Because you got commas. You don't meant to have commas in your naming.\n\nChannel 1: Oh, okay.\n\nChannel 0: So if you get back\n\nChannel 1: So so why\n\nChannel 0: to\n\nChannel 1: don't I\n\nChannel 0: your\n\nChannel 1: just use\n\nChannel 0: service\n\nChannel 1: the\n\nChannel 0: name\n\nChannel 1: app username? Would that work?\n\nChannel 0: no. I think you gotta get back to the service names and and don't use commas.\n\nChannel 1: Okay. So where's that? Is that in the\n\nChannel 0: That's\n\nChannel 1: oh, here we\n\nChannel 0: back\n\nChannel 1: go.\n\nChannel 0: to the hub under services,\n\nChannel 1: Mhmm.\n\nChannel 0: and then maybe just don't use commas.\n\nChannel 1: Hit manage.\n\nChannel 0: Yep.\n\nChannel 1: Oh, there we go. Or reset. Are you dashes instead or spaces?\n\nChannel 0: Interesting. I've never experimented with commas in a no service needs. So just take more off.\n\nChannel 1: Or\n\nChannel 0: Take\n\nChannel 1: okay.\n\nChannel 0: off all the commas and just try that. You can use dashes.\n\nChannel 1: Excuse\n\nChannel 0: Dashes will be safe.\n\nChannel 1: me. I'm sorry.\n\nChannel 0: Because, yeah,\n\nChannel 1: I'll just\n\nChannel 0: as you\n\nChannel 1: leave\n\nChannel 0: can\n\nChannel 1: it\n\nChannel 0: see,\n\nChannel 1: all as one word,\n\nChannel 0: it it's\n\nChannel 1: mate.\n\nChannel 0: tried to add dashes in the space, and then if there's a comma dash, I think that's where it stops up the code.\n\nChannel 1: Yeah. So it says value must be greater than or equal to zero, the minimum extensions. I'll just put that to one?\n\nChannel 0: Well,\n\nChannel 1: Or\n\nChannel 0: I I think that's something that Dan's done. I don't think that matters.\n\nChannel 1: Alright. No. It won't let me proceed. So I'll just leave it put the minimum to one for now.\n\nChannel 0: Yeah.\n\nChannel 1: And\n\nChannel 0: Well\n\nChannel 1: then if\n\nChannel 0: no.\n\nChannel 1: I refresh\n\nChannel 0: You\n\nChannel 1: how\n\nChannel 0: probably\n\nChannel 1: this work\n\nChannel 0: need more than\n\nChannel 1: reset\n\nChannel 0: one extension.\n\nChannel 1: software.\n\nChannel 0: You just probably need, like just put four or five\n\nChannel 1: So\n\nChannel 0: or\n\nChannel 1: yeah.\n\nChannel 0: however\n\nChannel 1: Done.\n\nChannel 0: you need them.\n\nChannel 1: I put four. Cool. Full features enabled. Reset softphone. Okay.\n\nChannel 0: Yep. Okay. So\n\nChannel 1: It's still in the commas, bro.\n\nChannel 0: yeah. It's probably grabbed the original naming for your domain stuffed up now.\n\nChannel 1: Do you want\n\nChannel 0: Just\n\nChannel 1: me\n\nChannel 0: just\n\nChannel 1: to remove it\n\nChannel 0: remove\n\nChannel 1: and then,\n\nChannel 0: the\n\nChannel 1: like,\n\nChannel 0: cell phone\n\nChannel 1: hit it\n\nChannel 0: and\n\nChannel 1: again?\n\nChannel 0: then go\n\nChannel 1: Yeah.\n\nChannel 0: ahead and get\n\nChannel 1: Remove.\n\nChannel 0: into it. I think that would work.\n\nChannel 1: Alright. Now let's add cell phone. May incur additional charges. Sure. You're right.\n\nNo. I still got callers.\n\nChannel 0: I don't know what you've done.\n\nChannel 1: I've broken it, man.\n\nChannel 0: You probably have.\n\nChannel 1: Call me Rick at Ralph, brother.\n\nChannel 0: So when you scan it, it doesn't work?\n\nChannel 1: I will try again.\n\nChannel 0: Are you scanning it from the actual app, not the camera?\n\nChannel 1: Yes. I'm\n\nChannel 0: Right?\n\nChannel 1: scanning with my phone.\n\nChannel 0: No. No. No. From inside the app.\n\nChannel 1: Yeah. Correct. From\n\nChannel 0: Yeah.\n\nChannel 1: inside\n\nChannel 0: There's\n\nChannel 1: the\n\nChannel 0: little\n\nChannel 1: app.\n\nChannel 0: barcode\n\nChannel 1: Yeah.\n\nChannel 0: scanner within the app.\n\nChannel 1: Yeah. It says scan QR code. No. It still says unable to resolve.\n\nChannel 0: No. I think it broke it then.\n\nChannel 1: Fuck.\n\nChannel 0: Wow. Okay. So it's fine. Someone's ever used the comma and broke it in\n\nChannel 1: There you\n\nChannel 0: a\n\nChannel 1: go.\n\nChannel 0: Navy\n\nChannel 1: No. You you should, like, you should get me just to test on your equipment.\n\nChannel 0: convention. Yeah. You should. We should.\n\nChannel 1: Yeah. Yeah. Just, like yeah. It's also awesome, mate. I'm a pro.\n\nI can't fix it, though. That's gonna I I can break things.\n\nChannel 0: Yep.\n\nChannel 1: Fixing is not really my specialty, unfortunately.\n\nChannel 0: Yep. One second. Alright. So what we're gonna do is there's a couple of things. You might just need to delete the whole Cloudflare system and start from fresh.\n\nChannel 1: Oh,\n\nChannel 0: Yep.\n\nChannel 1: so I mean, I have to allocate the like, unallocate the numbers, or I can just delete it and they'll\n\nChannel 0: No.\n\nChannel 1: unallocate\n\nChannel 0: You gotta\n\nChannel 1: themselves.\n\nChannel 0: you gotta unallocate them so they go back to the pool and then start again, delete and cancel the service, and\n\nChannel 1: Numbers.\n\nChannel 0: then use commas. So let me just check the rest of your stuff. Don't use commas anywhere else. Wow. I've never seen anyone use commas in naming conventions.\n\nChannel 1: Well, I didn't think it would be the the domain, like, the the domain name. So I was like, oh, okay. I kinda just I don't know. What can I say, mate? I'm\n\nChannel 0: I don't know. This is strange.\n\nChannel 1: I'm a I'm a little bit unorthodox.\n\nChannel 0: You are.\n\nChannel 1: Yeah.\n\nChannel 0: But this is good to know. This is good to know.\n\nChannel 1: Yeah. So you you don't need, like, you know, r and d teams. You just need, like, one man with with a slight tism and away you go.\n\nChannel 0: Just like TISM.\n\nChannel 1: Yeah. Slight tism, brother.\n\nChannel 0: TISM in you is strong, brother. Geez. They say.\n\nChannel 1: You you you you know what they say about people that can sense the tism?\n\nChannel 0: What did I say?\n\nChannel 1: Can only be sensed by people that also have the\n\nChannel 0: Oh,\n\nChannel 1: tism.\n\nChannel 0: shit. It takes one for no one. It's true, though.\n\nChannel 1: So I'm just oh, fuck. Alright. So I'm\n\nChannel 0: We\n\nChannel 1: just\n\nChannel 0: we have pisms in different ways.\n\nChannel 1: yeah. Spectrum\n\nChannel 0: Alright. Just try deleting it. Sorry. I'm\n\nChannel 1: for a reason.\n\nChannel 0: just\n\nChannel 1: So\n\nChannel 0: regretting\n\nChannel 1: I've so\n\nChannel 0: it.\n\nChannel 1: I've unassigned them all, but\n\nChannel 0: Yep.\n\nChannel 1: it's still thrown up gang like, they're still assigned. So\n\nChannel 0: Yeah. I think\n\nChannel 1: I've\n\nChannel 0: you\n\nChannel 1: unassigned.\n\nChannel 0: just just\n\nChannel 1: Okay.\n\nChannel 0: cancel the service. Yep.\n\nChannel 1: Save changes. No. But as as in, like, I can't unassign it from the to a service.\n\nChannel 0: Oh, you\n\nChannel 1: They're\n\nChannel 0: still\n\nChannel 1: still linked to but they still all say I've done it for all of them, and I've saved it after two. It's just like because I haven't saved it.\n\nChannel 0: just\n\nChannel 1: And they still say, like, they're still associated with that phone system.\n\nChannel 0: just put it back down assigned. I'll\n\nChannel 1: Yeah.\n\nChannel 0: do it\n\nChannel 1: But\n\nChannel 0: better.\n\nChannel 1: but so I've done that.\n\nChannel 0: Yeah.\n\nChannel 1: And then so I click unassign.\n\nChannel 0: But it still hasn't done anything.\n\nChannel 1: I'll press save. Save\n\nChannel 0: Yeah.\n\nChannel 1: changes.\n\nChannel 0: Yep.\n\nChannel 1: Routing, still assigned. So\n\nChannel 0: Okay.\n\nChannel 1: if I hit\n\nChannel 0: Let\n\nChannel 1: the begin\n\nChannel 0: me\n\nChannel 1: assign\n\nChannel 0: do it.\n\nChannel 1: button, and I'll press save, and then get back to routing, it's still assigned.\n\nChannel 0: Oh, okay. Because I just changed it\n\nChannel 1: See,\n\nChannel 0: back\n\nChannel 1: I've\n\nChannel 0: to\n\nChannel 1: broken it twice. What's going on?\n\nChannel 0: where are they? And if I do unassign, it unassigns it, does it not? Okay. Let's\n\nChannel 1: Yeah. It says that it unassigned it. And then when you get back into the numbers, they're all still assigned.\n\nChannel 0: what's going on here? Hang on. Inventory. I need to find out the actual number again. Hold on.\n\nSo you got three numbers. Okay. Let's try the 199. I'll click on the 199. If I put it to unassigned and unassign it, what happens then?\n\nOkay. And go back to inventory, 199. Yeah. You're right. I don't seem to unassign it.\n\nThis is crazy. Alright. Let me tell him. Gonna do another one. It appears the recurrent\n\nChannel 1: Another\n\nChannel 0: that's\n\nChannel 1: one\n\nChannel 0: alright.\n\nChannel 1: bites the dust, mate. Now I just been\n\nChannel 0: Numbers\n\nChannel 1: to 3.\n\nChannel 0: from a secure service. Alright. What happened to this? Let's just delete the numb delete the whole service, and we'll see what happens.\n\nChannel 1: Okay.\n\nChannel 0: They canceled the whole service. I wanna see if those numbers go back automatically.\n\nChannel 1: Services. Manage. Cancel service.\n\nChannel 0: Yep.\n\nChannel 1: Type delete to confirm.\n\nChannel 0: Yep.\n\nChannel 1: Oh, it can't be undone. It looks pretty serious.\n\nChannel 0: Okay.\n\nChannel 1: I\n\nChannel 0: Let's\n\nChannel 1: don't\n\nChannel 0: try\n\nChannel 1: know.\n\nChannel 0: it.\n\nChannel 1: No. They're still assigned there. Dude, that's so funny. So even though the service has been deleted, they're still assigned in the number what's gonna call it? So yeah.\n\nI don't know. No. Do you want me to let you get to it, and then you kinda get back to when there's a when there's a fix? Or is there something else we can do in the meantime?\n\nChannel 0: Not sure. All he said was stick it in the account, tell them to log in as them, and then do it. Or you have logged in as yourself.\n\nChannel 1: Mhmm.\n\nChannel 0: I don't know. He said he's in the middle of something.\n\nChannel 1: Okay.\n\nChannel 0: So you've deleted it. Right? Or it's inactive. Well, if it's inactive, where are the numbers? That's what I wanna know.\n\n199.\n\nChannel 1: Oh, the numbers are allocated.\n\nChannel 0: No. That's still\n\nChannel 1: Yes.\n\nChannel 0: allocated. What the fuck?\n\nChannel 1: Yeah.\n\nChannel 0: This\n\nChannel 1: Oh, you you can probably see on your end, though. Aren't you just logged in as me?\n\nChannel 0: is yeah. I am. Like, I'm just trying\n\nChannel 1: Yeah.\n\nChannel 0: to work out what you've done. Like okay. So all the inactive ones. Can't do much. Numbers.\n\nUsers. Stick it in the account. Tell them to log in as them and do it. What is this to enable to FA? Disable user.\n\nReset password. Interesting. Yeah. Leave it with me then. I don't know.\n\nI need to chat to Dan as to what's\n\nChannel 1: Yeah.\n\nChannel 0: going on with heat\n\nChannel 1: Come\n\nChannel 0: break. Yeah.\n\nChannel 1: on.\n\nChannel 0: Maybe there's a\n\nChannel 1: Oh,\n\nChannel 0: process for me somewhere, but I'm pretty sure\n\nChannel 1: good.\n\nChannel 0: the commas fucked things up.\n\nChannel 1: Okay. It's alright,\n\nChannel 0: That's\n\nChannel 1: mate.\n\nChannel 0: my\n\nChannel 1: Just\n\nChannel 0: guess.\n\nChannel 1: play me. That's fine. I'll be your scapegoat.\n\nChannel 0: Yeah. Try not to use\n\nChannel 1: That's\n\nChannel 0: commas,\n\nChannel 1: alright.\n\nChannel 0: please, in naming conventions because it doesn't like that encoding.\n\nChannel 1: Yeah. It's it's clearly.\n\nChannel 0: Yeah. Cool. I'll come\n\nChannel 1: All\n\nChannel 0: back\n\nChannel 1: good,\n\nChannel 0: here.\n\nChannel 1: man.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. Okay.\n\nChannel 1: It's\n\nChannel 0: Alright.\n\nChannel 1: all\n\nChannel 0: Thanks. Okay.\n\nChannel 1: good,\n\nChannel 0: Alright. Sorry about\n\nChannel 1: brother.\n\nChannel 0: that too. Okay. Bye.\n\nChannel 1: Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.014796308241784573}],"sentiment":"neutral","sentiment_score":0.014796308241784573,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Hey, John.","start":0.96,"end":1.54,"sentiment":"neutral","sentiment_score":0.02906223013997078},{"text":"Hello?","start":3.52,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.014746908098459244},{"text":"Can you hear me?","start":3.9199998,"end":4.74,"sentiment":"neutral","sentiment_score":0.004093375522643328}],"sentiment":"neutral","sentiment_score":0.012749267209853445,"channel":0,"num_words":7,"start":0.96,"end":4.74},{"sentences":[{"text":"Yeah.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.03963403403759003},{"text":"Yeah.","start":5.52,"end":5.68,"sentiment":"neutral","sentiment_score":0.07064195722341537},{"text":"Yeah.","start":5.68,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.13768436014652252},{"text":"I've got you.","start":5.7599998,"end":6.24,"sentiment":"neutral","sentiment_score":0.27989424268404645},{"text":"Perfect.","start":6.24,"end":6.74,"sentiment":"positive","sentiment_score":0.6736674904823303}],"sentiment":"neutral","sentiment_score":0.2516157957059996,"channel":1,"num_words":7,"start":5.2799997,"end":6.74},{"sentences":[{"text":"Yeah.","start":6.7999997,"end":7.12,"sentiment":"positive","sentiment_score":0.356021910905838},{"text":"I know.","start":7.12,"end":7.44,"sentiment":"neutral","sentiment_score":0.3158790320158005},{"text":"Good.","start":7.44,"end":7.94,"sentiment":"positive","sentiment_score":0.47369515895843506},{"text":"Alright.","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.21355395019054413},{"text":"So where were we?","start":10.24,"end":12.0,"sentiment":"neutral","sentiment_score":0.055301839485764503}],"sentiment":"neutral","sentiment_score":0.21069293800327513,"channel":0,"num_words":9,"start":6.7999997,"end":12.0},{"sentences":[{"text":"You've added all the numbers yet?","start":12.0,"end":14.42,"sentiment":"neutral","sentiment_score":0.031121459789574146}],"sentiment":"neutral","sentiment_score":0.031121459789574146,"channel":0,"num_words":6,"start":12.0,"end":14.42},{"sentences":[{"text":"So no.","start":15.174999,"end":15.655,"sentiment":"neutral","sentiment_score":-0.1275734230875969},{"text":"So I haven't added all the numbers.","start":15.655,"end":17.175,"sentiment":"neutral","sentiment_score":-0.09197585550802094},{"text":"I'll add a the camera, none number should be fine for now.","start":17.175,"end":22.234999,"sentiment":"neutral","sentiment_score":-0.03375978829960028}],"sentiment":"neutral","sentiment_score":-0.06209977592031161,"channel":1,"num_words":21,"start":15.174999,"end":22.234999},{"sentences":[{"text":"Yep.","start":22.654999,"end":23.154999,"sentiment":"neutral","sentiment_score":0.07085378468036652}],"sentiment":"neutral","sentiment_score":0.07085378468036652,"channel":0,"num_words":1,"start":22.654999,"end":23.154999},{"sentences":[{"text":"Routing assignment.","start":23.175,"end":24.474998,"sentiment":"neutral","sentiment_score":0.042282307520508766},{"text":"Yeah.","start":26.134998,"end":26.634998,"sentiment":"neutral","sentiment_score":0.032643094658851624},{"text":"Fishwork.","start":26.775,"end":27.275,"sentiment":"neutral","sentiment_score":0.008394110016524792},{"text":"And then we need unassign.","start":28.94,"end":39.04,"sentiment":"neutral","sentiment_score":-0.01326218731701374},{"text":"Okay.","start":39.66,"end":40.16,"sentiment":"neutral","sentiment_score":0.00517771951854229}],"sentiment":"neutral","sentiment_score":0.0064468602649867535,"channel":1,"num_words":10,"start":23.175,"end":40.16},{"sentences":[{"text":"And then unassign this too.","start":41.335,"end":43.175,"sentiment":"neutral","sentiment_score":0.01770668514072895},{"text":"Yeah.","start":43.175,"end":43.335,"sentiment":"neutral","sentiment_score":0.23018917441368103},{"text":"Cool.","start":43.335,"end":43.835,"sentiment":"positive","sentiment_score":0.3886593580245972},{"text":"Yeah.","start":45.495,"end":45.975,"sentiment":"neutral","sentiment_score":0.31289660930633545},{"text":"Looks like it's done, mate.","start":45.975,"end":47.275,"sentiment":"positive","sentiment_score":0.5352344572544098}],"sentiment":"neutral","sentiment_score":0.2843423733631006,"channel":1,"num_words":13,"start":41.335,"end":47.275},{"sentences":[{"text":"Alright.","start":47.295,"end":47.615,"sentiment":"neutral","sentiment_score":0.31063634157180786},{"text":"So that's that's the assignment stuff.","start":47.615,"end":50.195,"sentiment":"neutral","sentiment_score":0.2866059069832166}],"sentiment":"neutral","sentiment_score":0.2900388262101582,"channel":0,"num_words":7,"start":47.295,"end":50.195},{"sentences":[{"text":"Mhmm.","start":51.095,"end":51.595,"sentiment":"neutral","sentiment_score":0.10857874155044556}],"sentiment":"neutral","sentiment_score":0.10857874155044556,"channel":1,"num_words":1,"start":51.095,"end":51.595},{"sentences":[{"text":"Then you can launch the CloudBurn system.","start":52.015,"end":53.955,"sentiment":"neutral","sentiment_score":0.17820556036063603}],"sentiment":"neutral","sentiment_score":0.17820556036063603,"channel":0,"num_words":7,"start":52.015,"end":53.955},{"sentences":[{"text":"Hold on.","start":56.14,"end":56.96,"sentiment":"neutral","sentiment_score":0.0849568359553814},{"text":"There we go.","start":60.7,"end":61.34,"sentiment":"neutral","sentiment_score":0.12385738889376323},{"text":"Numbers are all there.","start":61.34,"end":62.4,"sentiment":"neutral","sentiment_score":0.10440023802220821}],"sentiment":"neutral","sentiment_score":0.1065651989645428,"channel":1,"num_words":9,"start":56.14,"end":62.4},{"sentences":[{"text":"Alright.","start":62.91,"end":63.23,"sentiment":"neutral","sentiment_score":0.08696019649505615},{"text":"And let's see.","start":63.23,"end":63.95,"sentiment":"neutral","sentiment_score":0.0565306730568409}],"sentiment":"neutral","sentiment_score":0.06413805391639471,"channel":0,"num_words":4,"start":62.91,"end":63.95},{"sentences":[{"text":"Let's","start":63.739998,"end":64.24,"sentiment":"neutral","sentiment_score":0.02747800014913082}],"sentiment":"neutral","sentiment_score":0.02747800014913082,"channel":1,"num_words":1,"start":63.739998,"end":64.24},{"sentences":[{"text":"Have you","start":63.95,"end":64.35,"sentiment":"neutral","sentiment_score":0.01963676419109106}],"sentiment":"neutral","sentiment_score":0.01963676419109106,"channel":0,"num_words":2,"start":63.95,"end":64.35},{"sentences":[{"text":"see.","start":64.3,"end":64.8,"sentiment":"neutral","sentiment_score":0.01864621974527836}],"sentiment":"neutral","sentiment_score":0.01864621974527836,"channel":1,"num_words":1,"start":64.3,"end":64.8},{"sentences":[{"text":"created some extensions?","start":64.35,"end":65.65,"sentiment":"neutral","sentiment_score":0.022092347964644432},{"text":"Okay.","start":66.03,"end":66.35,"sentiment":"neutral","sentiment_score":0.04367297515273094},{"text":"You've got one extension created.","start":66.35,"end":67.97,"sentiment":"neutral","sentiment_score":0.050707191973924634}],"sentiment":"neutral","sentiment_score":0.040387330990698606,"channel":0,"num_words":9,"start":64.35,"end":67.97},{"sentences":[{"text":"Mhmm.","start":68.619995,"end":69.119995,"sentiment":"neutral","sentiment_score":0.02677081897854805}],"sentiment":"neutral","sentiment_score":0.02677081897854805,"channel":1,"num_words":1,"start":68.619995,"end":69.119995},{"sentences":[{"text":"Now I wanna make sure.","start":69.39,"end":70.67,"sentiment":"neutral","sentiment_score":0.021325227990746497},{"text":"Did you make the cloud phone system to have three digits for the extension,","start":70.67,"end":77.305,"sentiment":"neutral","sentiment_score":0.005754751352859395}],"sentiment":"neutral","sentiment_score":0.009852245204934948,"channel":0,"num_words":19,"start":69.39,"end":77.305},{"sentences":[{"text":"No.","start":80.085,"end":80.585,"sentiment":"neutral","sentiment_score":-0.07156830281019211},{"text":"So","start":81.365,"end":81.604996,"sentiment":"neutral","sentiment_score":-0.05152758210897446}],"sentiment":"neutral","sentiment_score":-0.06154794245958328,"channel":1,"num_words":2,"start":80.085,"end":81.604996},{"sentences":[{"text":"then","start":81.365,"end":81.685,"sentiment":"neutral","sentiment_score":-0.05305901914834976}],"sentiment":"neutral","sentiment_score":-0.05305901914834976,"channel":0,"num_words":1,"start":81.365,"end":81.685},{"sentences":[{"text":"how","start":81.604996,"end":81.765,"sentiment":"neutral","sentiment_score":-0.04774273931980133}],"sentiment":"neutral","sentiment_score":-0.04774273931980133,"channel":1,"num_words":1,"start":81.604996,"end":81.765},{"sentences":[{"text":"we","start":81.685,"end":82.185,"sentiment":"neutral","sentiment_score":-0.02615531161427498}],"sentiment":"neutral","sentiment_score":-0.02615531161427498,"channel":0,"num_words":1,"start":81.685,"end":82.185},{"sentences":[{"text":"do you do that?","start":81.765,"end":82.38,"sentiment":"neutral","sentiment_score":-0.025638303253799677}],"sentiment":"neutral","sentiment_score":-0.025638303253799677,"channel":1,"num_words":4,"start":81.765,"end":82.38},{"sentences":[{"text":"we need to confirm how many so when you created the actual cloud phone system, what was the option that you put in in the beginning?","start":82.325,"end":90.585,"sentiment":"neutral","sentiment_score":-0.013342001690314366},{"text":"Because I don't know how we can change that now.","start":91.84,"end":94.02,"sentiment":"neutral","sentiment_score":-0.124674042314291}],"sentiment":"neutral","sentiment_score":-0.044267568530307874,"channel":0,"num_words":36,"start":82.325,"end":94.02},{"sentences":[{"text":"Oh, I think you can just increase the number of maximum extensions.","start":94.939995,"end":98.0,"sentiment":"neutral","sentiment_score":0.005904267076402903},{"text":"At the moment, it's at minus one.","start":98.775,"end":101.034996,"sentiment":"neutral","sentiment_score":-0.027519557625055313}],"sentiment":"neutral","sentiment_score":-0.006409773603081703,"channel":1,"num_words":19,"start":94.939995,"end":101.034996},{"sentences":[{"text":"No.","start":101.119995,"end":101.28,"sentiment":"neutral","sentiment_score":-0.08243785798549652},{"text":"I meant the the digits.","start":101.28,"end":103.3,"sentiment":"neutral","sentiment_score":-0.08459878414869308},{"text":"Like, how many digits for the extension?","start":103.675,"end":105.695,"sentiment":"neutral","sentiment_score":-0.05107378001723971}],"sentiment":"neutral","sentiment_score":-0.0663806337576646,"channel":0,"num_words":13,"start":101.119995,"end":105.695},{"sentences":[{"text":"I'm not sure what that is to be fair, mate.","start":107.735,"end":109.575,"sentiment":"neutral","sentiment_score":-0.20978180468082427},{"text":"Sorry.","start":109.575,"end":110.075,"sentiment":"neutral","sentiment_score":-0.15692177414894104}],"sentiment":"neutral","sentiment_score":-0.204976347359744,"channel":1,"num_words":11,"start":107.735,"end":110.075},{"sentences":[{"text":"I don't know.","start":110.555,"end":111.195,"sentiment":"neutral","sentiment_score":-0.12781789898872375},{"text":"I have a let's have a look.","start":111.195,"end":112.315,"sentiment":"neutral","sentiment_score":-0.0319958326539823},{"text":"So if I create a new service and I click on this alright.","start":112.315,"end":116.494995,"sentiment":"neutral","sentiment_score":-0.005784030717152815},{"text":"So the default's four digits.","start":116.82,"end":118.6,"sentiment":"neutral","sentiment_score":-0.02696865238249302},{"text":"Did you change that to be three digits?","start":119.14,"end":121.159996,"sentiment":"neutral","sentiment_score":-0.04311454435810447}],"sentiment":"neutral","sentiment_score":-0.03228823726789819,"channel":0,"num_words":36,"start":110.555,"end":121.159996},{"sentences":[{"text":"Mhmm.","start":121.63,"end":122.13,"sentiment":"neutral","sentiment_score":-0.026784442365169525}],"sentiment":"neutral","sentiment_score":-0.026784442365169525,"channel":1,"num_words":1,"start":121.63,"end":122.13},{"sentences":[{"text":"Because","start":122.18,"end":122.34,"sentiment":"neutral","sentiment_score":-0.058792855590581894}],"sentiment":"neutral","sentiment_score":-0.058792855590581894,"channel":0,"num_words":1,"start":122.18,"end":122.34},{"sentences":[{"text":"No.","start":122.27,"end":122.59,"sentiment":"neutral","sentiment_score":-0.1159072369337082}],"sentiment":"neutral","sentiment_score":-0.1159072369337082,"channel":1,"num_words":1,"start":122.27,"end":122.59},{"sentences":[{"text":"it's","start":122.34,"end":122.5,"sentiment":"neutral","sentiment_score":-0.09525742381811142}],"sentiment":"neutral","sentiment_score":-0.09525742381811142,"channel":0,"num_words":1,"start":122.34,"end":122.5},{"sentences":[{"text":"So I just left it at four.","start":122.59,"end":124.21,"sentiment":"neutral","sentiment_score":-0.0884855038353375}],"sentiment":"neutral","sentiment_score":-0.0884855038353375,"channel":1,"num_words":7,"start":122.59,"end":124.21},{"sentences":[{"text":"alright.","start":124.26,"end":124.76,"sentiment":"neutral","sentiment_score":-0.01802447810769081},{"text":"So note, it cannot be changed later.","start":124.82,"end":127.8,"sentiment":"neutral","sentiment_score":-0.12877609155007771},{"text":"So","start":128.82,"end":129.32,"sentiment":"neutral","sentiment_score":-0.06896814703941345}],"sentiment":"neutral","sentiment_score":-0.10982502955529425,"channel":0,"num_words":9,"start":124.26,"end":129.32},{"sentences":[{"text":"Okay.","start":129.155,"end":129.655,"sentiment":"neutral","sentiment_score":-0.017168404534459114}],"sentiment":"neutral","sentiment_score":-0.017168404534459114,"channel":1,"num_words":1,"start":129.155,"end":129.655},{"sentences":[{"text":"if you didn't if you don't recall changing it, then you're definitely on four digits.","start":130.815,"end":134.99501,"sentiment":"neutral","sentiment_score":-0.026163724809885026}],"sentiment":"neutral","sentiment_score":-0.026163724809885026,"channel":0,"num_words":15,"start":130.815,"end":134.99501},{"sentences":[{"text":"Alright.","start":135.555,"end":135.955,"sentiment":"neutral","sentiment_score":0.02355397306382656},{"text":"So I'll just label them as four","start":135.955,"end":137.555,"sentiment":"neutral","sentiment_score":0.005390048825315067}],"sentiment":"neutral","sentiment_score":0.0076605393551290035,"channel":1,"num_words":8,"start":135.555,"end":137.555},{"sentences":[{"text":"But","start":137.535,"end":138.035,"sentiment":"neutral","sentiment_score":-0.009442348033189774}],"sentiment":"neutral","sentiment_score":-0.009442348033189774,"channel":0,"num_words":1,"start":137.535,"end":138.035},{"sentences":[{"text":"then.","start":137.555,"end":137.795,"sentiment":"neutral","sentiment_score":-0.017469551414251328},{"text":"Let me edit this.","start":137.795,"end":138.855,"sentiment":"neutral","sentiment_score":-0.03310673963278532}],"sentiment":"neutral","sentiment_score":-0.02997930198907852,"channel":1,"num_words":5,"start":137.555,"end":138.855},{"sentences":[{"text":"but what I wanted to do was I wanted to make sure that it identifies that within the service so that at least you know what you're dealing 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assigned.","start":782.36,"end":785.33997,"sentiment":"neutral","sentiment_score":-0.05559150215524893}],"sentiment":"neutral","sentiment_score":-0.06904796920716763,"channel":1,"num_words":20,"start":780.6,"end":785.33997},{"sentences":[{"text":"what's going on here?","start":786.18,"end":787.45996,"sentiment":"neutral","sentiment_score":-0.0712000047788024},{"text":"Hang on.","start":787.45996,"end":788.27997,"sentiment":"neutral","sentiment_score":-0.04483417794108391},{"text":"Inventory.","start":788.5,"end":789.0,"sentiment":"neutral","sentiment_score":-0.06842879205942154},{"text":"I need to find out the actual number again.","start":791.93994,"end":794.66,"sentiment":"neutral","sentiment_score":-0.06459876439637607},{"text":"Hold on.","start":794.66,"end":795.195,"sentiment":"neutral","sentiment_score":-0.03549192473292351}],"sentiment":"neutral","sentiment_score":-0.06084832756055726,"channel":0,"num_words":18,"start":786.18,"end":795.195},{"sentences":[{"text":"So you got 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the dust, mate.","start":834.61,"end":835.99,"sentiment":"neutral","sentiment_score":-0.28617920354008675},{"text":"Now I just been","start":836.13,"end":836.76996,"sentiment":"neutral","sentiment_score":-0.048156991600990295}],"sentiment":"neutral","sentiment_score":-0.16716809757053852,"channel":1,"num_words":8,"start":834.61,"end":836.76996},{"sentences":[{"text":"Numbers","start":836.60004,"end":837.10004,"sentiment":"neutral","sentiment_score":-0.042561210691928864}],"sentiment":"neutral","sentiment_score":-0.042561210691928864,"channel":0,"num_words":1,"start":836.60004,"end":837.10004},{"sentences":[{"text":"to 3.","start":836.76996,"end":837.495,"sentiment":"neutral","sentiment_score":-0.021546085365116596}],"sentiment":"neutral","sentiment_score":-0.021546085365116596,"channel":1,"num_words":2,"start":836.76996,"end":837.495},{"sentences":[{"text":"from a secure 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They also troubleshoot redundancy and the use of redundancy in naming and extensions. They discuss ways to change default extensions and add new ones, including a softphone. They also encounter issues with the naming convention for certain services and how to troubleshoot them. The conversation is disjointed and difficult to follow, but they eventually decide to cancel the service and update the customer's naming conventions."},"intents":{"segments":[{"text":"Did you make the cloud phone system to have three digits for the extension, No.","start_word":122,"end_word":136,"intents":[{"intent":"Update digits for phone system","confidence_score":0.000050528775}]},{"text":"but what I wanted to do was I wanted to make sure that it identifies that within the service so that at least you know what you're dealing with. Because Mhmm.","start_word":311,"end_word":341,"intents":[{"intent":"Ensure service identification","confidence_score":0.04083722},{"intent":"Identify service areas","confidence_score":0.00048667195},{"intent":"Understand service options","confidence_score":0.006742158}]},{"text":"Do you wanna test it with a softphone? Are they gonna use a softphone with this or not? Yes.","start_word":614,"end_word":632,"intents":[{"intent":"Test handset with softphone","confidence_score":0.25048023}]},{"text":"So so I can test it. Does it usually not work?","start_word":634,"end_word":644,"intents":[{"intent":"Test functionality","confidence_score":0.1519588}]},{"text":"You could do it that way, or you can just add one of our cell phones and go through that process. Yeah. Okay. Cool.","start_word":688,"end_word":711,"intents":[{"intent":"Add cell phones","confidence_score":0.06212449}]},{"text":"Have you already downloaded RingoTel?","start_word":739,"end_word":743,"intents":[{"intent":"Download ringotel","confidence_score":0.18153177}]},{"text":"I'll get it on my phone for the time being to give it a Yep.","start_word":839,"end_word":853,"intents":[{"intent":"Provide quick response","confidence_score":0.00012309896}]},{"text":"Do you guys have, like, much outages, like, to go down much? No. No.","start_word":871,"end_word":884,"intents":[{"intent":"Discuss outages","confidence_score":0.02008751}]},{"text":"you've given it such a funky name. How are we gonna change that, though? That's the problem.","start_word":1050,"end_word":1066,"intents":[{"intent":"Correct name","confidence_score":0.00061167177}]},{"text":"Because you got commas. You don't meant to have commas in your naming. Oh, okay.","start_word":1067,"end_word":1081,"intents":[{"intent":"Discuss commas","confidence_score":0.0026997947},{"intent":"Express confusion","confidence_score":0.00403094}]},{"text":"Or reset. Are you dashes instead or spaces? Interesting.","start_word":1154,"end_word":1162,"intents":[{"intent":"Reset commas","confidence_score":0.030119268}]},{"text":"Are you dashes instead or spaces? Interesting. I've never experimented with commas in a no service needs. So just take more off. Or Take okay. off all the commas and just try that. You can use dashes. Excuse Dashes will be safe. me.","start_word":1156,"end_word":1198,"intents":[{"intent":"Add dashes","confidence_score":0.021516468}]},{"text":"Well, Or I I think that's something that Dan's done. I don't think that matters. Alright.","start_word":1263,"end_word":1278,"intents":[{"intent":"Report ddan's request","confidence_score":0.0000019389786}]},{"text":"Fixing is not really my specialty, unfortunately. Yep. One second. Alright. So what we're gonna do is there's a couple of things. You might just need to delete the whole Cloudflare system and start from fresh.","start_word":1576,"end_word":1611,"intents":[{"intent":"Fix issues","confidence_score":0.016851118}]},{"text":"I've never seen anyone use commas in naming conventions.","start_word":1680,"end_word":1688,"intents":[{"intent":"Manage commas","confidence_score":0.17157787}]},{"text":"Cancel service. Yep.","start_word":2211,"end_word":2213,"intents":[{"intent":"Manage services","confidence_score":0.014800527}]},{"text":"Do you want me to let you get to it, and then you kinda get back to when there's a when there's a fix? Or is there something else we can do in the meantime? Not sure.","start_word":2268,"end_word":2304,"intents":[{"intent":"Request access to services","confidence_score":0.000024841074}]}]},"sentiments":{"segments":[{"text":"Hello? Hey, John. Hello? Can you hear me? Yeah. Yeah. Yeah. I've got you.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.09522289037704468},{"text":"Perfect. Yeah.","start_word":14,"end_word":15,"sentiment":"positive","sentiment_score":0.5148447155952454},{"text":"I know.","start_word":16,"end_word":17,"sentiment":"neutral","sentiment_score":0.3317849636077881},{"text":"Good.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.47369515895843506},{"text":"Alright. So where were we? You've added all the numbers yet? So no. So I haven't added all the numbers. I'll add a the camera, none number should be fine for now. Yep. Routing assignment. Yeah. Fishwork. And then we need unassign. Okay. And then unassign this too. Yeah.","start_word":19,"end_word":67,"sentiment":"neutral","sentiment_score":-0.000020796931494260207},{"text":"Cool.","start_word":68,"end_word":68,"sentiment":"positive","sentiment_score":0.3886593580245972},{"text":"Yeah.","start_word":69,"end_word":69,"sentiment":"neutral","sentiment_score":0.31289660930633545},{"text":"Looks like it's done, mate.","start_word":70,"end_word":74,"sentiment":"positive","sentiment_score":0.5405004024505615},{"text":"Alright. So that's that's the assignment stuff. Mhmm. Then you can launch the CloudBurn system. Hold on. There we go. Numbers are all there. Alright. And let's see. Let's Have you see. created some extensions? Okay. You've got one extension created. Mhmm. Now I wanna make sure. Did you make the cloud phone system to have three digits for the extension, No. then So how we do you do that? we need to confirm how many so when you created the actual cloud phone system, what was the option that you put in in the beginning? Because I don't know how we can change that now. Oh, I think you can just increase the number of maximum extensions. At the moment, it's at minus one. No. I meant the the digits. Like, how many digits for the extension? I'm not sure what that is to be fair, mate. Sorry. I don't know. I have a let's have a look. So if I create a new service and I click on this alright. So the default's four digits. Did you change that to be three digits? Mhmm. Because No. it's So I just left it at four. alright. So note, it cannot be changed later. So Okay. if you didn't if you don't recall changing it, then you're definitely on four digits. Alright. So I'll just label them as four But then. Let me edit this. but what I wanted to do was I wanted to make sure that it identifies that within the service so that at least you know what you're dealing with. Because Mhmm. right now, it doesn't it doesn't even say that. But are you a 100% sure you didn't change it to three? Yeah. Yeah. I'm sure I kept it at full. Because I Okay. thought it meant how many number services, No. as in how many, like, different number digits. So I was No. like, No. oh, we That won't that's just the in extension case I want link. another one later. That's the extension Yep. link. Yeah. That's in Okay. alright. Because you can only choose from 34, fives, or 6. We used Mhmm. to have an option to choose a but I guess he's got gotten rid of it. So I guess he's gotta make that involved so people understand. I'll get some feedback on. No. It's alright, mate. I've just changed it before, so it's all good. Yeah. I've written But 1,001.","start_word":75,"end_word":484,"sentiment":"neutral","sentiment_score":0.011755527440095094},{"text":"That's all good for me.","start_word":485,"end_word":489,"sentiment":"positive","sentiment_score":0.4989897310733795},{"text":"yeah. Because it's Caller gonna ID break. to be the It's gonna break if it's not the right number or extension link, yeah. obviously. Alright. Let's go back to the service and launch. One second. Alright. I'm inside the cloud phone extension. I'm looking at the extension. Mhmm. Yes. You've named it. So you wanna bring this handset up and working? Mhmm. Not right now. It would be after the port goes through. Yes. But, I mean, don't you wanna test it to make sure it works? Dealership. Okay. Yeah. But I So don't have a spare handset on me at the moment. Oh, you So don't have any handsets on you. Okay. Alright. no. None at all. They've all been shipped off, though. Do you wanna test it with a softphone? Are they gonna use a softphone with this or not? Yes. So so I can test it. Does it usually not work? Or Well, 100% works, but, I mean, just for your own peace It's of good mind, to test. do you wanna know how it works to to make sure what the I've process got is? I've got micro SIP. I'll test it on that. You could do it that way, or you can just add one of our cell phones and go through that process. Yeah. Okay.","start_word":490,"end_word":710,"sentiment":"neutral","sentiment_score":0.03369787948973039},{"text":"Cool. Let's do that.","start_word":711,"end_word":714,"sentiment":"positive","sentiment_score":0.35111814737319946},{"text":"You wanna do that now? Or Yeah. I'll do that now, mate. alright. Show me how Click it works. click on the extension. Yep. Have you already downloaded RingoTel? No. Okay. Download RingoTel on your on your on your software. Just click on that button that says add software. It's that green button at the top. It's in social. But before you do all that, there's another step involved as well. We'll do it after. Ring your Cool. toe. So now that you've added the softphone, Mhmm. you can click on the QR app code. And once you've downloaded the app, you can scan that code through the actual RingoStore app. Is Ringgit sound better to stop app too? Yep. Sure does. Okay. Cool. I'll get it on my phone for the time being to give it a Yep. That's give it what a I mean. whirl, man. Yeah. That's fine.","start_word":715,"end_word":865,"sentiment":"neutral","sentiment_score":0.11659705638885498},{"text":"It's a very intuitive platform.","start_word":866,"end_word":870,"sentiment":"positive","sentiment_score":0.4624154269695282},{"text":"Do you guys have, like, much outages, like, to go down much?","start_word":871,"end_word":882,"sentiment":"neutral","sentiment_score":-0.0442383699119091},{"text":"No. No. Fuck. No.","start_word":883,"end_word":886,"sentiment":"negative","sentiment_score":-0.4256320595741272},{"text":"That's No. No. excellent. Everything is in the cloud for us. I might have mentioned all this to you before, but, you know, we've got multiple layers of redundancy. We have AWS, Yeah. Melbourne, Sydney, Azure. We do have Yeah. SBCs that are basically Daniel's voice engineered everything to the extreme. You know? So hyper redundancy, I call it, everywhere. Yeah. No. From media servers to SBCs to databases to everything that sits in the cloud would have copies of everything somewhere else as well. And then, you know, there's different with AWS, sorry, you can spin it up from different locations like Sydney, The USA, you know, Singapore, India, and all that. So we can have different local presence Yeah. as well, so to speak. Mhmm.","start_word":887,"end_word":1013,"sentiment":"neutral","sentiment_score":0.01003124916882027},{"text":"That's cool.","start_word":1014,"end_word":1015,"sentiment":"positive","sentiment_score":0.3791709244251251},{"text":"I see something about no node name. Unable No. to resolve host Buri dash Southland. Do I have to press save or something before I do it or update? I think it's because Okay.","start_word":1016,"end_word":1049,"sentiment":"neutral","sentiment_score":0.004214707296341658},{"text":"you've given it such a funky name.","start_word":1050,"end_word":1056,"sentiment":"positive","sentiment_score":0.3490186631679535},{"text":"How are we gonna change that, though? That's the problem. Because you got commas. You don't meant to have commas in your naming. Oh, okay. So if you get back So so why to don't I your just use service the name app username? Would that work? no. I think you gotta get back to the service names and and don't use commas. Okay. So where's that? Is that in the That's oh, here we back go. to the hub under services, Mhmm. and then maybe just don't use commas. Hit manage. Yep. Oh, there we go. Or reset. Are you dashes instead or spaces? Interesting. I've never experimented with commas in a no service needs. So just take more off. Or Take okay. off all the commas and just try that. You can use dashes. Excuse Dashes will be safe. me. I'm sorry. Because, yeah, I'll just as you leave can it see, all as one word, it it's mate. tried to add dashes in the space, and then if there's a comma dash, I think that's where it stops up the code. Yeah. So it says value must be greater than or equal to zero, the minimum extensions. I'll just put that to one? Well, Or I I think that's something that Dan's done. I don't think that matters. Alright. No.","start_word":1057,"end_word":1279,"sentiment":"neutral","sentiment_score":-0.07773137837648392},{"text":"It won't let me proceed.","start_word":1280,"end_word":1284,"sentiment":"negative","sentiment_score":-0.3375600576400757},{"text":"So I'll just leave it put the minimum to one for now. Yeah. And Well then if no. I refresh You how probably this work need more than reset one extension. software. You just probably need, like just put four or five So or yeah. however Done. you need them. I put four.","start_word":1285,"end_word":1337,"sentiment":"neutral","sentiment_score":-0.054894477128982544},{"text":"Cool. Full features enabled.","start_word":1338,"end_word":1341,"sentiment":"positive","sentiment_score":0.41304701566696167},{"text":"Reset softphone. Okay. Yep. Okay. So It's still in the commas, bro. yeah. It's probably grabbed the original naming for your domain stuffed up now. Do you want Just me just to remove it remove and then, the like, cell phone hit it and again? then go Yeah. ahead and get Remove. into it. I think that would work. Alright. Now let's add cell phone. May incur additional charges. Sure. You're right. No. I still got callers. I don't know what you've done.","start_word":1342,"end_word":1424,"sentiment":"neutral","sentiment_score":-0.03977414220571518},{"text":"I've broken it, man.","start_word":1425,"end_word":1428,"sentiment":"negative","sentiment_score":-0.3577274680137634},{"text":"You probably have. Call me Rick at Ralph, brother. So when you scan it, it doesn't work? I will try again. Are you scanning it from the actual app, not the camera? Yes. I'm Right? scanning with my phone. No. No. No. From inside the app. Yeah. Correct. From Yeah. inside There's the little app. barcode Yeah. scanner within the app. Yeah. It says scan QR code. No. It still says unable to resolve. No.","start_word":1429,"end_word":1503,"sentiment":"neutral","sentiment_score":-0.10649899393320084},{"text":"I think it broke it then. Fuck.","start_word":1504,"end_word":1510,"sentiment":"negative","sentiment_score":-0.40869665145874023},{"text":"Wow. Okay. So it's fine. Someone's ever used the comma and broke it in There you a go. Navy No. You you should, like, you should get me just to test on your equipment. convention. Yeah. You should. We should. Yeah. Yeah. Just, like yeah.","start_word":1511,"end_word":1555,"sentiment":"neutral","sentiment_score":-0.02546718530356884},{"text":"It's also awesome, mate.","start_word":1556,"end_word":1559,"sentiment":"positive","sentiment_score":0.4350273311138153},{"text":"I'm a pro. I can't fix it, though. That's gonna I I can break things. Yep. Fixing is not really my specialty, unfortunately. Yep. One second. Alright. So what we're gonna do is there's a couple of things. You might just need to delete the whole Cloudflare system and start from fresh. Oh, Yep. so I mean, I have to allocate the like, unallocate the numbers, or I can just delete it and they'll No. unallocate You gotta themselves. you gotta unallocate them so they go back to the pool and then start again, delete and cancel the service, and Numbers. then use commas. So let me just check the rest of your stuff. Don't use commas anywhere else. Wow. I've never seen anyone use commas in naming conventions. Well, I didn't think it would be the the domain, like, the the domain name. So I was like, oh, okay. I kinda just I don't know. What can I say, mate? I'm I don't know. This is strange.","start_word":1560,"end_word":1727,"sentiment":"neutral","sentiment_score":-0.10330319422341527},{"text":"I'm a I'm a little bit unorthodox.","start_word":1728,"end_word":1734,"sentiment":"negative","sentiment_score":-0.34006914496421814},{"text":"You are. Yeah. But this is good to know.","start_word":1735,"end_word":1743,"sentiment":"neutral","sentiment_score":0.16005419194698334},{"text":"This is good to know.","start_word":1744,"end_word":1748,"sentiment":"positive","sentiment_score":0.42313122749328613},{"text":"Yeah. So you you don't need, like, you know, r and d teams. You just need, like, one man with with a slight tism and away you go. Just like TISM. Yeah. Slight tism, brother. TISM in you is strong, brother. Geez. They say. You you you you know what they say about people that can sense the tism? What did I say? Can only be sensed by people that also have the Oh, tism.","start_word":1749,"end_word":1823,"sentiment":"neutral","sentiment_score":-0.0411730632185936},{"text":"shit.","start_word":1824,"end_word":1824,"sentiment":"negative","sentiment_score":-0.4000973701477051},{"text":"It takes one for no one. It's true, though.","start_word":1825,"end_word":1833,"sentiment":"neutral","sentiment_score":-0.22908282279968264},{"text":"So I'm just oh, fuck.","start_word":1834,"end_word":1838,"sentiment":"negative","sentiment_score":-0.3914530575275421},{"text":"Alright. So I'm We just we have pisms in different ways. yeah. Spectrum Alright. Just try deleting it. Sorry. I'm for a reason. just So regretting I've so it. I've unassigned them all, but Yep. it's still thrown up gang like, they're still assigned. So Yeah. I think I've you unassigned. just just Okay. cancel the service. Yep. Save changes. No. But as as in, like, I can't unassign it from the to a service. Oh, you They're still still linked to but they still all say I've done it for all of them, and I've saved it after two.","start_word":1839,"end_word":1938,"sentiment":"neutral","sentiment_score":-0.1312284655869007},{"text":"It's just like because I haven't saved it.","start_word":1939,"end_word":1946,"sentiment":"negative","sentiment_score":-0.34329530596733093},{"text":"just And they still say, like, they're still associated with that phone system. just put it back down assigned. I'll Yeah. do it But better. but so I've done that. Yeah. And then so I click unassign. But it still hasn't done anything. I'll press save. Save Yeah. changes. Yep. Routing, still assigned. So Okay. if I hit Let the begin me assign do it. button, and I'll press save, and then get back to routing, it's still assigned. Oh, okay. Because I just changed it See, back I've to broken it twice. What's going on? where are they? And if I do unassign, it unassigns it, does it not? Okay. Let's Yeah. It says that it unassigned it. And then when you get back into the numbers, they're all still assigned. what's going on here? Hang on. Inventory. I need to find out the actual number again. Hold on. So you got three numbers. Okay. Let's try the 199. I'll click on the 199. If I put it to unassigned and unassign it, what happens then? Okay. And go back to inventory, 199. Yeah. You're right.","start_word":1947,"end_word":2133,"sentiment":"neutral","sentiment_score":-0.0539240762591362},{"text":"I don't seem to unassign it. This is crazy.","start_word":2134,"end_word":2142,"sentiment":"negative","sentiment_score":-0.4077199697494507},{"text":"Alright. Let me tell him. Gonna do another one. It appears the recurrent Another that's one alright. bites the dust, mate. Now I just been Numbers to 3. from a secure service. Alright. What happened to this? Let's just delete the numb delete the whole service, and we'll see what happens. Okay. They canceled the whole service. I wanna see if those numbers go back automatically. Services. Manage. Cancel service. Yep. Type delete to confirm. Yep.","start_word":2143,"end_word":2218,"sentiment":"neutral","sentiment_score":-0.09961500018835068},{"text":"Oh, it can't be undone. It looks pretty serious.","start_word":2219,"end_word":2227,"sentiment":"negative","sentiment_score":-0.5996313691139221},{"text":"Okay. I Let's don't try know. it. No. They're still assigned there. Dude, that's so funny. So even though the service has been deleted, they're still assigned in the number what's gonna call it? So yeah. I don't know. No. Do you want me to let you get to it, and then you kinda get back to when there's a when there's a fix? Or is there something else we can do in the meantime? Not sure. All he said was stick it in the account, tell them to log in as them, and then do it. Or you have logged in as yourself. Mhmm. I don't know. He said he's in the middle of something. Okay. So you've deleted it. Right? Or it's inactive. Well, if it's inactive, where are the numbers? That's what I wanna know. 199. Oh, the numbers are allocated. No. That's still Yes. allocated.","start_word":2228,"end_word":2376,"sentiment":"neutral","sentiment_score":-0.051739640983959174},{"text":"What the fuck?","start_word":2377,"end_word":2379,"sentiment":"negative","sentiment_score":-0.40084871649742126},{"text":"Yeah. This Oh, you you can probably see on your end, though. Aren't you just logged in as me? is yeah. I am. Like, I'm just trying Yeah. to work out what you've done. Like okay. So all the inactive ones. Can't do much. Numbers. Users. Stick it in the account. Tell them to log in as them and do it. What is this to enable to FA? Disable user. Reset password. Interesting. Yeah. Leave it with me then. I don't know. I need to chat to Dan as to what's Yeah. going on with heat Come break. Yeah. on. Maybe there's a Oh, process for me somewhere, but I'm pretty sure good.","start_word":2380,"end_word":2492,"sentiment":"neutral","sentiment_score":-0.07028298079967499},{"text":"the commas fucked things up.","start_word":2493,"end_word":2497,"sentiment":"negative","sentiment_score":-0.4490785598754883},{"text":"Okay. It's alright, That's mate. my Just guess. play me. That's fine. I'll be your scapegoat. Yeah. Try not to use That's commas, alright. please, in naming conventions because it doesn't like that encoding. Yeah. It's it's clearly. Yeah. Cool.","start_word":2498,"end_word":2537,"sentiment":"neutral","sentiment_score":-0.11098317801952362},{"text":"I'll come All back good, here.","start_word":2538,"end_word":2543,"sentiment":"positive","sentiment_score":0.5146659016609192},{"text":"man. Yeah. Yeah. Alright. Okay. It's Alright.","start_word":2544,"end_word":2550,"sentiment":"neutral","sentiment_score":0.2451099306344986},{"text":"all Thanks. Okay. good, Alright.","start_word":2551,"end_word":2555,"sentiment":"positive","sentiment_score":0.4609384536743164},{"text":"Sorry about brother. that too. Okay. Bye. Okay. Bye.","start_word":2556,"end_word":2564,"sentiment":"neutral","sentiment_score":-0.048243872821331024}],"average":{"sentiment":"neutral","sentiment_score":-0.03023423099470352}}}}