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Thank you so much for calling your account. How may I help you today? Oh, sure. Let me just go ahead and take a look at your account.\n\nJust give me a minute or two. I'd like to have you in the line, Ivan. One moment. Okay? Thank you.\n\nThank you so much for patiently waiting, Ivan. So, yeah, we've received our call or your call Thursday, and you requested to cancel your service on the thirty first. So, technically, as per your request, we will be processing this cancellation on thirty first, and that's the time that you will receive the email confirmation that your service has been canceled. Would you like to cancel it today? Uh-huh.\n\nAlright. Nothing to worry. It was already noted. So thirty first morning, you will be receiving your email cancellation. Okay?\n\nYou're welcome, Ivan. Have a good one. 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Yes. My name is Ivan. I called last week to cancel my Internet plan. I just I haven't received the confirmation email.\n\nI'm just confirming that that's gone through. Sure. Mhmm. Okay. No.\n\nNo. Okay. Keep on the first. I just wanna double check that it will win. Okay.\n\nThank you. Good. Okay. Wonderful. Thank you.\n\nOkay. You too. Thank you. 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Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. Yes. My name is Ivan. I called last week to cancel my Internet plan. I just I haven't received the confirmation email.\n\nI'm just confirming that that's gone through.\n\nChannel 0: Oh, sure. Let me just go ahead and take a look at your account. Just give me a minute or two. I'd like to have you in the line, Ivan. One moment.\n\nOkay?\n\nChannel 1: Sure.\n\nChannel 0: Thank you. Thank you so much for patiently waiting,\n\nChannel 1: Mhmm.\n\nChannel 0: Ivan. So, yeah, we've received our call or your call Thursday, and you requested to cancel your service on the thirty first. So, technically, as per your request, we will be processing this cancellation on thirty first, and that's the time that you will receive the email confirmation that your service has been canceled. Would\n\nChannel 1: Okay.\n\nChannel 0: you like to cancel it today?\n\nChannel 1: No. No. Okay. Keep on the first. I just\n\nChannel 0: Uh-huh. Alright.\n\nChannel 1: wanna double check that it will win. Okay. Thank you.\n\nChannel 0: Nothing to worry. It was already noted. So\n\nChannel 1: Good.\n\nChannel 0: thirty first morning, you will be receiving your email cancellation. Okay?\n\nChannel 1: Okay. Wonderful. Thank you.\n\nChannel 0: You're welcome,\n\nChannel 1: Okay.\n\nChannel 0: Ivan. Have a good one.\n\nChannel 1: You\n\nChannel 0: Bye\n\nChannel 1: too.\n\nChannel 0: bye.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.39999998,"end":1.12,"sentiment":"positive","sentiment_score":0.4473692327737808},{"text":"Thank you so much for calling your account.","start":1.12,"end":3.22,"sentiment":"positive","sentiment_score":0.6889509633183479},{"text":"How may I help you today?","start":3.4399998,"end":4.66,"sentiment":"positive","sentiment_score":0.569417397181193}],"sentiment":"positive","sentiment_score":0.613928159698844,"channel":0,"num_words":16,"start":0.39999998,"end":4.66},{"sentences":[{"text":"Hi.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.04816665127873421},{"text":"Yes.","start":5.52,"end":5.92,"sentiment":"neutral","sentiment_score":0.04281327873468399},{"text":"My name is Ivan.","start":5.92,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.022736772429198027},{"text":"I called last week to cancel my Internet 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welcome,","start":106.77494,"end":107.574936,"sentiment":"positive","sentiment_score":0.40865738689899445}],"sentiment":"positive","sentiment_score":0.40865738689899445,"channel":0,"num_words":2,"start":106.77494,"end":107.574936},{"sentences":[{"text":"Okay.","start":107.445,"end":107.945,"sentiment":"positive","sentiment_score":0.3394993245601654}],"sentiment":"positive","sentiment_score":0.3394993245601654,"channel":1,"num_words":1,"start":107.445,"end":107.945},{"sentences":[{"text":"Ivan.","start":107.574936,"end":108.05494,"sentiment":"positive","sentiment_score":0.3728055953979492},{"text":"Have a good 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you.","start":109.58494,"end":110.244934,"sentiment":"positive","sentiment_score":0.35574857890605927},{"text":"Bye.","start":110.38493,"end":110.88493,"sentiment":"neutral","sentiment_score":0.1335318684577942}],"sentiment":"neutral","sentiment_score":0.2816763420899709,"channel":1,"num_words":3,"start":109.58494,"end":110.88493}]},"summary":{"result":"success","short":"The customer, Ivan, called to cancel his internet plan and spoke with an agent named Ivan. Ivan had requested to cancel on the previous week, but had not received confirmation. Ivan confirmed that he had called to cancel on the requested date and informed Ivan that he would receive an email confirmation once his cancellation is processed. The agent helped Ivan cancel his plan and noted the cancellation on his account."},"intents":{"segments":[{"text":"My name is Ivan. I called last week to cancel my Internet plan. I just I haven't received the confirmation email. I'm just confirming that that's gone through. Oh, sure.","start_word":18,"end_word":47,"intents":[{"intent":"Confirm cancellation","confidence_score":0.15477212}]}]},"sentiments":{"segments":[{"text":"Good morning. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.6038985252380371},{"text":"Hi. Yes. My name is Ivan. I called last week to cancel my Internet plan. I just I haven't received the confirmation email. I'm just confirming that that's gone through. Oh, sure. Let me just go ahead and take a look at your account. Just give me a minute or two. I'd like to have you in the line, Ivan. One moment. Okay? Sure. Thank you.","start_word":16,"end_word":81,"sentiment":"neutral","sentiment_score":0.03993627056479454},{"text":"Thank you so much for patiently waiting, Mhmm.","start_word":82,"end_word":89,"sentiment":"positive","sentiment_score":0.37824440002441406},{"text":"Ivan. So, yeah, we've received our call or your call Thursday, and you requested to cancel your service on the thirty first. So, technically, as per your request, we will be processing this cancellation on thirty first, and that's the time that you will receive the email confirmation that your service has been canceled. Would Okay. you like to cancel it today? No. No. Okay. Keep on the first. I just Uh-huh. Alright. wanna double check that it will win. Okay. Thank you. Nothing to worry. It was already noted. So Good. thirty first morning, you will be receiving your email cancellation. Okay? Okay.","start_word":90,"end_word":193,"sentiment":"neutral","sentiment_score":0.06220434606075287},{"text":"Wonderful. Thank you. You're welcome, Okay. Ivan. Have a good one.","start_word":194,"end_word":204,"sentiment":"positive","sentiment_score":0.4206784665584564},{"text":"You Bye too. bye.","start_word":205,"end_word":208,"sentiment":"neutral","sentiment_score":0.24211561679840088},{"text":"Thank you.","start_word":209,"end_word":210,"sentiment":"positive","sentiment_score":0.34701213240623474},{"text":"Bye.","start_word":211,"end_word":211,"sentiment":"neutral","sentiment_score":0.1777450293302536}],"average":{"sentiment":"neutral","sentiment_score":0.13550914190953073}}}}