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Good afternoon. This is Marie from Airtel tax support. How can I assist you? Okay.\n\nLet me just check on the record. Am I speaking with James Santo? Yeah. I just wanted to check-in because I noticed that your services off on and off. That's why I just wanted to call you to confirm if are you running into any issues or you're just turning off the router?\n\nOkay. May we know the reason why for the on and off? Yeah. Because your service is going offline then going online. Okay.\n\nI see. Okay. Just give us a callback then if there's an intermittent connection happening so that we can log a ticket to the network team if ever. Yes. Thank you.\n\nBye. 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I got a I had a missed call from this number about two hours ago. Okay. Yes. Oh, my no.\n\nMy router no. It's fine. My router. The on and off? I I don't know.\n\nI I haven't been doing anything. Okay. No worries. Thank you. 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Good afternoon. This is Marie from Airtel tax support. How can I assist you?\n\nChannel 1: Hi. I got a I had a missed call from this number about two hours ago.\n\nChannel 0: Okay. Let me just check on the record.\n\nChannel 1: Okay.\n\nChannel 0: Am I speaking with James\n\nChannel 1: Yes.\n\nChannel 0: Santo? Yeah. I just wanted to check-in because I noticed that your services off on and off. That's why I just wanted to call you to confirm if are you running into any issues or you're just turning off the router?\n\nChannel 1: Oh, my no. My router no. It's fine. My router.\n\nChannel 0: Okay. May we know the reason why for the on and off?\n\nChannel 1: The on and off?\n\nChannel 0: Yeah. Because your service is going offline then going online.\n\nChannel 1: I I don't know. I I haven't been doing anything.\n\nChannel 0: Okay. I see. Okay. Just give us a callback then if there's an intermittent connection happening so that we can log a ticket to the network team if ever.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Yes. Thank you.\n\nChannel 1: Thank you.\n\nChannel 0: Bye. 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know.","start":61.02,"end":62.22,"sentiment":"neutral","sentiment_score":-0.27249427512288094},{"text":"I I haven't been doing anything.","start":62.22,"end":64.72,"sentiment":"neutral","sentiment_score":-0.3206709176301956}],"sentiment":"neutral","sentiment_score":-0.30140026062726977,"channel":1,"num_words":10,"start":61.02,"end":64.72},{"sentences":[{"text":"Okay.","start":65.880005,"end":66.12,"sentiment":"neutral","sentiment_score":-0.055535685271024704},{"text":"I see.","start":66.12,"end":66.7,"sentiment":"neutral","sentiment_score":-0.035607755184173584},{"text":"Okay.","start":66.76,"end":67.16,"sentiment":"neutral","sentiment_score":0.0004014633595943451},{"text":"Just give us a callback then if there's an intermittent connection happening so that we can log a ticket to the network team if ever.","start":67.16,"end":78.235,"sentiment":"neutral","sentiment_score":-0.007851637303829193}],"sentiment":"neutral","sentiment_score":-0.011125540168120944,"channel":0,"num_words":29,"start":65.880005,"end":78.235},{"sentences":[{"text":"Okay.","start":78.715004,"end":79.195,"sentiment":"neutral","sentiment_score":0.06901396811008453},{"text":"No worries.","start":79.195,"end":79.855,"sentiment":"neutral","sentiment_score":0.13124378770589828}],"sentiment":"neutral","sentiment_score":0.1105005145072937,"channel":1,"num_words":3,"start":78.715004,"end":79.855},{"sentences":[{"text":"Yes.","start":79.975006,"end":80.475006,"sentiment":"neutral","sentiment_score":0.2318325936794281},{"text":"Thank you.","start":80.775,"end":81.33501,"sentiment":"positive","sentiment_score":0.4514922797679901}],"sentiment":"positive","sentiment_score":0.3782723844051361,"channel":0,"num_words":3,"start":79.975006,"end":81.33501},{"sentences":[{"text":"Thank you.","start":81.035,"end":81.775,"sentiment":"positive","sentiment_score":0.4725979268550873}],"sentiment":"positive","sentiment_score":0.4725979268550873,"channel":1,"num_words":2,"start":81.035,"end":81.775},{"sentences":[{"text":"Bye.","start":81.33501,"end":81.450005,"sentiment":"positive","sentiment_score":0.3669847846031189},{"text":"Have a great","start":81.450005,"end":82.055,"sentiment":"positive","sentiment_score":0.564140240351359}],"sentiment":"positive","sentiment_score":0.514851376414299,"channel":0,"num_words":4,"start":81.33501,"end":82.055},{"sentences":[{"text":"Bye.","start":81.83501,"end":82.33501,"sentiment":"positive","sentiment_score":0.4217965602874756}],"sentiment":"positive","sentiment_score":0.4217965602874756,"channel":1,"num_words":1,"start":81.83501,"end":82.33501},{"sentences":[{"text":"day.","start":82.055,"end":82.555,"sentiment":"neutral","sentiment_score":0.17942160367965698}],"sentiment":"neutral","sentiment_score":0.17942160367965698,"channel":0,"num_words":1,"start":82.055,"end":82.555}]},"summary":{"result":"success","short":"A representative from Airtel tax support called a customer named James Yes to confirm if he is experiencing any issues or is just turning off his router. The customer confirms that he is running off and the representative notes that they will log a ticket to the network team if there is an intermittent connection. The call ends with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I just wanted to check-in because I noticed that your services off on and off. That's why I just wanted to call you to confirm if are you running into any issues or you're just turning off the router? Oh, my no.","start_word":48,"end_word":89,"intents":[{"intent":"Check service status","confidence_score":0.2272314},{"intent":"Troubleshoot router issues","confidence_score":0.0013617116}]},{"text":"Just give us a callback then if there's an intermittent connection happening so that we can log a ticket to the network team if ever. Okay.","start_word":137,"end_word":162,"intents":[{"intent":"Log ticket to network team","confidence_score":0.07922889}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1434551328420639},{"text":"Good afternoon. This is Marie from Airtel tax support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.34352096915245056},{"text":"How can I assist you? Hi. I got a I had a missed call from this number about two hours ago. Okay. Let me just check on the record. Okay. Am I speaking with James Yes. Santo? Yeah. I just wanted to check-in because I noticed that your services off on and off. That's why I just wanted to call you to confirm if are you running into any issues or you're just turning off the router? Oh, my no. My router no. It's fine. My router. Okay. May we know the reason why for the on and off? The on and off? Yeah. Because your service is going offline then going online. I I don't know. I I haven't been doing anything. Okay. I see. Okay. Just give us a callback then if there's an intermittent connection happening so that we can log a ticket to the network team if ever. Okay. No worries. Yes.","start_word":10,"end_word":165,"sentiment":"neutral","sentiment_score":-0.051120031625032425},{"text":"Thank you. Thank you. Bye. Have a great Bye.","start_word":166,"end_word":174,"sentiment":"positive","sentiment_score":0.4609633684158325},{"text":"day.","start_word":175,"end_word":175,"sentiment":"neutral","sentiment_score":0.2690850496292114}],"average":{"sentiment":"neutral","sentiment_score":0.006560083263176532}}}}