{"metadata":{"transaction_key":"deprecated","request_id":"01a03100-e3ef-7280-9099-dbaeea220535","sha256":"1bdcebbf532064bcbac50232bff35db914ed05b1bf26ab1a94aafc5a17ec0ba6","created":"2026-08-23T23:42:18.519Z","duration":28.151937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":87,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":97,"output_tokens":97},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":97,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Jeff. It's Andrew from Vigilance AI. Jeff, have have I caught you in a bad time? Oh, yeah. It's Andrew. Yeah. We have spoken a few months ago, and at the time, you were busy. So I sent you a email regarding our AI MDR platform, and I I was just calling to see.","confidence":0.97631836,"words":[{"word":"oh","start":3.84,"end":4.0,"confidence":0.97631836,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.009568448178470136},{"word":"hi","start":4.0,"end":4.5,"confidence":0.94677734,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.02491486445069313},{"word":"jeff","start":4.72,"end":5.22,"confidence":0.7651367,"punctuated_word":"Jeff.","sentiment":"neutral","sentiment_score":0.015283716842532158},{"word":"it's","start":5.3599997,"end":5.68,"confidence":0.79052734,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.03041873127222061},{"word":"andrew","start":5.68,"end":6.08,"confidence":0.99609375,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.02949063666164875},{"word":"from","start":6.08,"end":6.3199997,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04410546272993088},{"word":"vigilance","start":6.3199997,"end":6.8199997,"confidence":0.5515137,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.037508971989154816},{"word":"ai","start":6.96,"end":7.46,"confidence":0.81518555,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.036866866052150726},{"word":"jeff","start":7.8399997,"end":8.32,"confidence":0.98706055,"punctuated_word":"Jeff,","sentiment":"neutral","sentiment_score":-0.03801795840263367},{"word":"have","start":8.32,"end":8.48,"confidence":0.8745117,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.09435506165027618},{"word":"have","start":8.48,"end":8.639999,"confidence":0.6801758,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14092588424682617},{"word":"i","start":8.639999,"end":8.8,"confidence":0.90625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21037615835666656},{"word":"caught","start":8.8,"end":9.04,"confidence":0.9863281,"punctuated_word":"caught","sentiment":"neutral","sentiment_score":-0.2958553731441498},{"word":"you","start":9.04,"end":9.2,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2818145155906677},{"word":"in","start":9.2,"end":9.28,"confidence":0.8925781,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.36113783717155457},{"word":"a","start":9.28,"end":9.44,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.28729578852653503},{"word":"bad","start":9.44,"end":9.679999,"confidence":0.9941406,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.3975650668144226},{"word":"time","start":9.679999,"end":10.179999,"confidence":0.99609375,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":-0.31334856152534485},{"word":"oh","start":13.3550005,"end":13.675,"confidence":0.8623047,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.05518671870231629},{"word":"yeah","start":13.675,"end":14.175,"confidence":0.7507324,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.016362963244318962},{"word":"it's","start":14.395,"end":14.795,"confidence":0.99609375,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0029275452252477407},{"word":"andrew","start":14.795,"end":15.115,"confidence":0.92163086,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":-0.006109586451202631},{"word":"yeah","start":15.115,"end":15.434999,"confidence":0.9001465,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.030463743954896927},{"word":"we","start":15.434999,"end":15.675,"confidence":0.63916016,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.0859517827630043},{"word":"have","start":15.675,"end":15.915,"confidence":0.8828125,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0738602802157402},{"word":"spoken","start":15.915,"end":16.235,"confidence":0.9863281,"punctuated_word":"spoken","sentiment":"neutral","sentiment_score":-0.06091901659965515},{"word":"a","start":16.235,"end":16.315,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.102858766913414},{"word":"few","start":16.315,"end":16.555,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":-0.10872595757246016},{"word":"months","start":16.555,"end":16.795,"confidence":1.0,"punctuated_word":"months","sentiment":"neutral","sentiment_score":-0.09969771653413773},{"word":"ago","start":16.795,"end":17.295,"confidence":0.78564453,"punctuated_word":"ago,","sentiment":"neutral","sentiment_score":-0.05974291637539864},{"word":"and","start":17.675,"end":17.994999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07246999442577362},{"word":"at","start":17.994999,"end":18.154999,"confidence":0.9536133,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.1576421558856964},{"word":"the","start":18.154999,"end":18.315,"confidence":0.7919922,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13905251026153564},{"word":"time","start":18.315,"end":18.475,"confidence":0.8400879,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.15755534172058103},{"word":"you","start":18.475,"end":18.715,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2651308476924896},{"word":"were","start":18.715,"end":18.875,"confidence":0.9770508,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.23762840032577515},{"word":"busy","start":18.875,"end":19.115,"confidence":0.9592285,"punctuated_word":"busy.","sentiment":"neutral","sentiment_score":-0.16845747828483582},{"word":"so","start":19.115,"end":19.275,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.10703546553850174},{"word":"i","start":19.275,"end":19.355,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12439672648906708},{"word":"sent","start":19.355,"end":19.595,"confidence":0.99902344,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.13178345561027527},{"word":"you","start":19.595,"end":19.755001,"confidence":0.71875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12896184623241425},{"word":"a","start":19.755001,"end":19.835,"confidence":0.4116211,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.10910316556692123},{"word":"email","start":19.835,"end":20.335,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.09414052963256836},{"word":"regarding","start":20.395,"end":20.895,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.06080874055624008},{"word":"our","start":20.955,"end":21.355,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.02980380691587925},{"word":"ai","start":21.355,"end":21.595001,"confidence":0.7988281,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.024029377847909927},{"word":"mdr","start":21.595001,"end":22.095001,"confidence":0.9057617,"punctuated_word":"MDR","sentiment":"neutral","sentiment_score":-0.059860482811927795},{"word":"platform","start":22.154999,"end":22.654999,"confidence":0.8762207,"punctuated_word":"platform,","sentiment":"neutral","sentiment_score":-0.05521121621131897},{"word":"and","start":23.115,"end":23.275,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.048335231840610504},{"word":"i","start":23.275,"end":23.435,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08292211592197418},{"word":"i","start":23.435,"end":23.595001,"confidence":0.63671875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08373765647411346},{"word":"was","start":23.595001,"end":23.755001,"confidence":0.98535156,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.07287965714931488},{"word":"just","start":23.755001,"end":24.075,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.07987669855356216},{"word":"calling","start":24.075,"end":24.395,"confidence":0.9506836,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.05289459973573685},{"word":"to","start":24.395,"end":24.635,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05295726656913757},{"word":"see","start":24.635,"end":25.135,"confidence":0.91186523,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.05885275453329086}],"paragraphs":{"transcript":"\nOh, hi, Jeff. It's Andrew from Vigilance AI. Jeff, have have I caught you in a bad time? Oh, yeah. It's Andrew.\n\nYeah. We have spoken a few months ago, and at the time, you were busy. So I sent you a email regarding our AI MDR platform, and I I was just calling to see.","paragraphs":[{"sentences":[{"text":"Oh, hi, Jeff.","start":3.84,"end":5.22,"sentiment":"neutral","sentiment_score":0.016589009823898476},{"text":"It's Andrew from Vigilance AI.","start":5.3599997,"end":7.46,"sentiment":"neutral","sentiment_score":0.035678133741021155},{"text":"Jeff, have have I caught you in a bad time?","start":7.8399997,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.24206922054290772},{"text":"Oh, yeah.","start":13.3550005,"end":14.175,"sentiment":"neutral","sentiment_score":-0.03577484097331762},{"text":"It's Andrew.","start":14.395,"end":15.115,"sentiment":"neutral","sentiment_score":-0.0015910206129774451}],"sentiment":"neutral","sentiment_score":-0.103057555928403,"num_words":22,"start":3.84,"end":15.115},{"sentences":[{"text":"Yeah.","start":15.115,"end":15.434999,"sentiment":"neutral","sentiment_score":-0.030463743954896927},{"text":"We have spoken a few months ago, and at the time, you were busy.","start":15.434999,"end":19.115,"sentiment":"neutral","sentiment_score":-0.1278352261121784},{"text":"So I sent you a email regarding our AI MDR platform, and I I was just calling to see.","start":19.115,"end":25.135,"sentiment":"neutral","sentiment_score":-0.07418589676289182}],"sentiment":"neutral","sentiment_score":-0.09499085141236291,"num_words":34,"start":15.115,"end":25.135}]}}]},{"alternatives":[{"transcript":"Hello? Who is it? Yeah. I'm not interested. Thanks.","confidence":0.9848633,"words":[{"word":"hello","start":2.3999999,"end":2.8999999,"confidence":0.70373535,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.001737772487103939},{"word":"who","start":11.679999,"end":11.92,"confidence":0.49047852,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":-0.0984380766749382},{"word":"is","start":11.92,"end":12.08,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1277983784675598},{"word":"it","start":12.08,"end":12.58,"confidence":0.9848633,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.12569886445999146},{"word":"yeah","start":25.105,"end":25.345,"confidence":0.80908203,"punctuated_word":"Yeah.","sentiment":"negative","sentiment_score":-0.5167528986930847},{"word":"i'm","start":25.345,"end":25.505,"confidence":0.8640137,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.8217883110046387},{"word":"not","start":25.505,"end":25.665,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8549365997314453},{"word":"interested","start":25.665,"end":26.165,"confidence":0.9951172,"punctuated_word":"interested.","sentiment":"negative","sentiment_score":-0.8405001163482666},{"word":"thanks","start":26.305,"end":26.805,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"negative","sentiment_score":-0.4913096427917481}],"paragraphs":{"transcript":"\nHello? Who is it? Yeah. I'm not interested. Thanks.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.001737772487103939},{"text":"Who is it?","start":11.679999,"end":12.58,"sentiment":"neutral","sentiment_score":-0.11731177320082982},{"text":"Yeah.","start":25.105,"end":25.345,"sentiment":"negative","sentiment_score":-0.5167528986930847},{"text":"I'm not interested.","start":25.345,"end":26.165,"sentiment":"negative","sentiment_score":-0.8390750090281168},{"text":"Thanks.","start":26.305,"end":26.805,"sentiment":"negative","sentiment_score":-0.4913096427917481}],"sentiment":"negative","sentiment_score":-0.4306094572982854,"num_words":9,"start":2.3999999,"end":26.805}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi, Jeff. It's Andrew from Vigilance AI. Jeff, have have I caught you in a bad time?\n\nChannel 1: Who is it?\n\nChannel 0: Oh, yeah. It's Andrew. Yeah. We have spoken a few months ago, and at the time, you were busy. So I sent you a email regarding our AI MDR platform, and I I was just calling to see.\n\nChannel 1: Yeah. I'm not interested. Thanks.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.001737772487103939}],"sentiment":"neutral","sentiment_score":0.001737772487103939,"channel":1,"num_words":1,"start":2.3999999,"end":2.8999999},{"sentences":[{"text":"Oh, hi, Jeff.","start":3.84,"end":5.22,"sentiment":"neutral","sentiment_score":0.016589009823898476},{"text":"It's Andrew from Vigilance AI.","start":5.3599997,"end":7.46,"sentiment":"neutral","sentiment_score":0.035678133741021155},{"text":"Jeff, have have I caught you in a bad time?","start":7.8399997,"end":10.179999,"sentiment":"neutral","sentiment_score":-0.24206922054290772}],"sentiment":"neutral","sentiment_score":-0.12180747262512644,"channel":0,"num_words":18,"start":3.84,"end":10.179999},{"sentences":[{"text":"Who is it?","start":11.679999,"end":12.58,"sentiment":"neutral","sentiment_score":-0.11731177320082982}],"sentiment":"neutral","sentiment_score":-0.11731177320082982,"channel":1,"num_words":3,"start":11.679999,"end":12.58},{"sentences":[{"text":"Oh, yeah.","start":13.3550005,"end":14.175,"sentiment":"neutral","sentiment_score":-0.03577484097331762},{"text":"It's Andrew.","start":14.395,"end":15.115,"sentiment":"neutral","sentiment_score":-0.0015910206129774451},{"text":"Yeah.","start":15.115,"end":15.434999,"sentiment":"neutral","sentiment_score":-0.030463743954896927},{"text":"We have spoken a few months ago, and at the time, you were busy.","start":15.434999,"end":19.115,"sentiment":"neutral","sentiment_score":-0.1278352261121784},{"text":"So I sent you a email regarding our AI MDR platform, and I I was just calling to see.","start":19.115,"end":25.135,"sentiment":"neutral","sentiment_score":-0.07418589676289182}],"sentiment":"neutral","sentiment_score":-0.0869584387156034,"channel":0,"num_words":38,"start":13.3550005,"end":25.135},{"sentences":[{"text":"Yeah.","start":25.105,"end":25.345,"sentiment":"negative","sentiment_score":-0.5167528986930847},{"text":"I'm not interested.","start":25.345,"end":26.165,"sentiment":"negative","sentiment_score":-0.8390750090281168},{"text":"Thanks.","start":26.305,"end":26.805,"sentiment":"negative","sentiment_score":-0.4913096427917481}],"sentiment":"negative","sentiment_score":-0.7050575137138366,"channel":1,"num_words":5,"start":25.105,"end":26.805}]},"summary":{"result":"success","short":"An agent fromGenerationance AI, named Andrew, calls a customer named Jeff to follow up on their AI MDR platform. Andrew reminds Jeff that they had previously spoken on the phone and asks if they are still interested, but Jeff declines and apologizes for being busy."},"intents":{"segments":[{"text":"Yeah. I'm not interested. Thanks.","start_word":60,"end_word":64,"intents":[{"intent":"Request information","confidence_score":0.00877865}]},{"text":"I'm not interested. Thanks.","start_word":61,"end_word":64,"intents":[{"intent":"Express disinterest","confidence_score":0.65698946}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi, Jeff. It's Andrew from Vigilance AI. Jeff, have have I caught you in a bad time? Who is it? Oh, yeah. It's Andrew. Yeah. We have spoken a few months ago, and at the time, you were busy. So I sent you a email regarding our AI MDR platform, and I I was just calling to see.","start_word":0,"end_word":59,"sentiment":"neutral","sentiment_score":-0.08346203714609146},{"text":"Yeah. I'm not interested. Thanks.","start_word":60,"end_word":64,"sentiment":"negative","sentiment_score":-0.7492915987968445}],"average":{"sentiment":"neutral","sentiment_score":-0.15210424993456023}}}}