{"metadata":{"transaction_key":"deprecated","request_id":"01a0acad-c93d-79c1-9273-429c5fe24eb6","sha256":"9c9b2abf2a031a6dc80c27256a06161e77bb7fc59433e7ab2e27a4cb6df35488","created":"2026-09-17T00:04:32.353Z","duration":34.127937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":77,"output_tokens":48},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":88,"output_tokens":88},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":88,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Hendrick. Good morning. Hi. Yes. My name is Andrew, and I'm trying to get a hold of Hendrick. Oh, this isn't Select Harvest? Oh, I'm sorry. Well, you have a great day. Take care.","confidence":0.9970703,"words":[{"word":"oh","start":4.16,"end":4.4,"confidence":0.97753906,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.21581272780895233},{"word":"hi","start":4.4,"end":4.9,"confidence":0.81689453,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.2673928141593933},{"word":"hendrick","start":4.96,"end":5.46,"confidence":0.6119792,"punctuated_word":"Hendrick.","sentiment":"positive","sentiment_score":0.34588590264320374},{"word":"good","start":5.92,"end":6.16,"confidence":0.9941406,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5639865398406982},{"word":"morning","start":6.16,"end":6.66,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.46582069993019104},{"word":"hi","start":10.16,"end":10.559999,"confidence":0.72888184,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1153297871351242},{"word":"yes","start":10.559999,"end":11.059999,"confidence":0.9951172,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11035645008087158},{"word":"my","start":12.08,"end":12.24,"confidence":0.6220703,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.04679952189326286},{"word":"name","start":12.24,"end":12.4,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.06998030841350555},{"word":"is","start":12.4,"end":12.639999,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06142405420541763},{"word":"andrew","start":12.639999,"end":13.139999,"confidence":0.9604492,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":0.09600172936916351},{"word":"and","start":13.28,"end":13.599999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07032696902751923},{"word":"i'm","start":13.599999,"end":13.92,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05577295273542404},{"word":"trying","start":13.92,"end":14.24,"confidence":0.99902344,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.04312934726476669},{"word":"to","start":14.24,"end":14.32,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05823865532875061},{"word":"get","start":14.32,"end":14.559999,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.04047338664531708},{"word":"a","start":14.559999,"end":14.639999,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07195122539997101},{"word":"hold","start":14.639999,"end":14.88,"confidence":0.5151367,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.06393194943666458},{"word":"of","start":14.88,"end":15.2,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06657571345567703},{"word":"hendrick","start":15.2,"end":15.7,"confidence":0.9822591,"punctuated_word":"Hendrick.","sentiment":"neutral","sentiment_score":0.06245943158864975},{"word":"oh","start":19.835,"end":20.335,"confidence":0.7993164,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.13272413611412048},{"word":"this","start":20.555,"end":20.715,"confidence":0.8354492,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.15436643362045288},{"word":"isn't","start":20.715,"end":21.215,"confidence":0.9785156,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.11725937575101852},{"word":"select","start":21.435,"end":21.935,"confidence":0.45239258,"punctuated_word":"Select","sentiment":"neutral","sentiment_score":-0.1784203201532364},{"word":"harvest","start":22.555,"end":23.055,"confidence":0.63623047,"punctuated_word":"Harvest?","sentiment":"neutral","sentiment_score":-0.14337030053138733},{"word":"oh","start":26.715,"end":27.035,"confidence":0.99316406,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.03160795196890831},{"word":"i'm","start":27.035,"end":27.275,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.010067097842693329},{"word":"sorry","start":27.275,"end":27.755001,"confidence":1.0,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":0.01301259547472},{"word":"well","start":27.755001,"end":27.994999,"confidence":0.9975586,"punctuated_word":"Well,","sentiment":"positive","sentiment_score":0.3665316104888916},{"word":"you","start":27.994999,"end":28.154999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.562553346157074},{"word":"have","start":28.154999,"end":28.314999,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5333278179168701},{"word":"a","start":28.314999,"end":28.395,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5190096497535706},{"word":"great","start":28.395,"end":28.634998,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.5923938751220703},{"word":"day","start":28.634998,"end":28.955,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.45570236444473267},{"word":"take","start":28.955,"end":29.195,"confidence":0.9941406,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.2872645854949951},{"word":"care","start":29.195,"end":29.695,"confidence":0.99365234,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.26060807704925537}],"paragraphs":{"transcript":"\nOh, hi, Hendrick. Good morning. Hi. Yes. My name is Andrew, and I'm trying to get a hold of Hendrick.\n\nOh, this isn't Select Harvest? Oh, I'm sorry. Well, you have a great day. Take care.","paragraphs":[{"sentences":[{"text":"Oh, hi, Hendrick.","start":4.16,"end":5.46,"sentiment":"neutral","sentiment_score":0.2763638148705165},{"text":"Good morning.","start":5.92,"end":6.66,"sentiment":"positive","sentiment_score":0.5149036198854446},{"text":"Hi.","start":10.16,"end":10.559999,"sentiment":"neutral","sentiment_score":0.1153297871351242},{"text":"Yes.","start":10.559999,"end":11.059999,"sentiment":"neutral","sentiment_score":0.11035645008087158},{"text":"My name is Andrew, and I'm trying to get a hold of Hendrick.","start":12.08,"end":15.7,"sentiment":"neutral","sentiment_score":0.062081941904929966}],"sentiment":"neutral","sentiment_score":0.1445825083181262,"num_words":20,"start":4.16,"end":15.7},{"sentences":[{"text":"Oh, this isn't Select Harvest?","start":19.835,"end":23.055,"sentiment":"neutral","sentiment_score":-0.1452281132340431},{"text":"Oh, I'm sorry.","start":26.715,"end":27.755001,"sentiment":"neutral","sentiment_score":0.018229215095440548},{"text":"Well, you have a great day.","start":27.755001,"end":28.955,"sentiment":"positive","sentiment_score":0.5049197773138682},{"text":"Take care.","start":28.955,"end":29.695,"sentiment":"neutral","sentiment_score":0.27393633127212524}],"sentiment":"neutral","sentiment_score":0.18162115034647286,"num_words":16,"start":19.835,"end":29.695}]}}]},{"alternatives":[{"transcript":"Hello? Hello? I think you have the wrong number. No. Sorry. Okay. You too. Bye.","confidence":0.9975586,"words":[{"word":"hello","start":1.8399999,"end":2.34,"confidence":0.986084,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.03883964940905571},{"word":"hello","start":8.0,"end":8.5,"confidence":0.85717773,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.17910563945770264},{"word":"i","start":17.085,"end":17.164999,"confidence":0.5073242,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3040439784526825},{"word":"think","start":17.164999,"end":17.404999,"confidence":0.99902344,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.42011600732803345},{"word":"you","start":17.404999,"end":17.485,"confidence":0.9819336,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4678975045681},{"word":"have","start":17.485,"end":17.645,"confidence":0.9980469,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.45392391085624695},{"word":"the","start":17.645,"end":17.805,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4120742082595825},{"word":"wrong","start":17.805,"end":18.045,"confidence":1.0,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.3525305986404419},{"word":"number","start":18.045,"end":18.545,"confidence":1.0,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.31310397386550903},{"word":"no","start":24.502876,"end":24.742876,"confidence":0.7668457,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.1910131275653839},{"word":"sorry","start":24.742876,"end":25.242876,"confidence":0.9838867,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.14997680485248566},{"word":"okay","start":29.142876,"end":29.542875,"confidence":0.98535156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.24134492874145508},{"word":"you","start":29.542875,"end":29.782875,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.23537907004356384},{"word":"too","start":29.782875,"end":30.182877,"confidence":0.9975586,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.17387698590755463},{"word":"bye","start":30.182877,"end":30.682877,"confidence":0.9980469,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.0919741615653038}],"paragraphs":{"transcript":"\nHello? Hello? I think you have the wrong number. No. Sorry.\n\nOkay. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.03883964940905571},{"text":"Hello?","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.17910563945770264},{"text":"I think you have the wrong number.","start":17.085,"end":18.545,"sentiment":"negative","sentiment_score":-0.3890985974243709},{"text":"No.","start":24.502876,"end":24.742876,"sentiment":"neutral","sentiment_score":-0.1910131275653839},{"text":"Sorry.","start":24.742876,"end":25.242876,"sentiment":"neutral","sentiment_score":-0.14997680485248566}],"sentiment":"neutral","sentiment_score":-0.25879407504742796,"num_words":11,"start":1.8399999,"end":25.242876},{"sentences":[{"text":"Okay.","start":29.142876,"end":29.542875,"sentiment":"neutral","sentiment_score":0.24134492874145508},{"text":"You too.","start":29.542875,"end":30.182877,"sentiment":"neutral","sentiment_score":0.20462802797555923},{"text":"Bye.","start":30.182877,"end":30.682877,"sentiment":"neutral","sentiment_score":0.0919741615653038}],"sentiment":"neutral","sentiment_score":0.18564378656446934,"num_words":4,"start":29.142876,"end":30.682877}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi, Hendrick. Good morning.\n\nChannel 1: Hello?\n\nChannel 0: Hi. Yes. My name is Andrew, and I'm trying to get a hold of Hendrick.\n\nChannel 1: I think you have the wrong number.\n\nChannel 0: Oh, this isn't Select Harvest?\n\nChannel 1: No. Sorry.\n\nChannel 0: Oh, I'm sorry. Well, you have a great day. Take\n\nChannel 1: Okay.\n\nChannel 0: care.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.03883964940905571}],"sentiment":"neutral","sentiment_score":0.03883964940905571,"channel":1,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Oh, hi, Hendrick.","start":4.16,"end":5.46,"sentiment":"neutral","sentiment_score":0.2763638148705165},{"text":"Good morning.","start":5.92,"end":6.66,"sentiment":"positive","sentiment_score":0.5149036198854446}],"sentiment":"positive","sentiment_score":0.37177973687648774,"channel":0,"num_words":5,"start":4.16,"end":6.66},{"sentences":[{"text":"Hello?","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.17910563945770264}],"sentiment":"neutral","sentiment_score":0.17910563945770264,"channel":1,"num_words":1,"start":8.0,"end":8.5},{"sentences":[{"text":"Hi.","start":10.16,"end":10.559999,"sentiment":"neutral","sentiment_score":0.1153297871351242},{"text":"Yes.","start":10.559999,"end":11.059999,"sentiment":"neutral","sentiment_score":0.11035645008087158},{"text":"My name is Andrew, and I'm trying to get a hold of Hendrick.","start":12.08,"end":15.7,"sentiment":"neutral","sentiment_score":0.062081941904929966}],"sentiment":"neutral","sentiment_score":0.06885009879867236,"channel":0,"num_words":15,"start":10.16,"end":15.7},{"sentences":[{"text":"I think you have the wrong number.","start":17.085,"end":18.545,"sentiment":"negative","sentiment_score":-0.3890985974243709}],"sentiment":"negative","sentiment_score":-0.3890985974243709,"channel":1,"num_words":7,"start":17.085,"end":18.545},{"sentences":[{"text":"Oh, this isn't Select Harvest?","start":19.835,"end":23.055,"sentiment":"neutral","sentiment_score":-0.1452281132340431}],"sentiment":"neutral","sentiment_score":-0.1452281132340431,"channel":0,"num_words":5,"start":19.835,"end":23.055},{"sentences":[{"text":"No.","start":24.502876,"end":24.742876,"sentiment":"neutral","sentiment_score":-0.1910131275653839},{"text":"Sorry.","start":24.742876,"end":25.242876,"sentiment":"neutral","sentiment_score":-0.14997680485248566}],"sentiment":"neutral","sentiment_score":-0.17049496620893478,"channel":1,"num_words":2,"start":24.502876,"end":25.242876},{"sentences":[{"text":"Oh, I'm sorry.","start":26.715,"end":27.755001,"sentiment":"neutral","sentiment_score":0.018229215095440548},{"text":"Well, you have a great day.","start":27.755001,"end":28.955,"sentiment":"positive","sentiment_score":0.5049197773138682},{"text":"Take","start":28.955,"end":29.195,"sentiment":"neutral","sentiment_score":0.2872645854949951}],"sentiment":"positive","sentiment_score":0.3371470894664526,"channel":0,"num_words":10,"start":26.715,"end":29.195},{"sentences":[{"text":"Okay.","start":29.142876,"end":29.542875,"sentiment":"neutral","sentiment_score":0.24134492874145508}],"sentiment":"neutral","sentiment_score":0.24134492874145508,"channel":1,"num_words":1,"start":29.142876,"end":29.542875},{"sentences":[{"text":"care.","start":29.195,"end":29.695,"sentiment":"neutral","sentiment_score":0.26060807704925537}],"sentiment":"neutral","sentiment_score":0.26060807704925537,"channel":0,"num_words":1,"start":29.195,"end":29.695},{"sentences":[{"text":"You too.","start":29.542875,"end":30.182877,"sentiment":"neutral","sentiment_score":0.20462802797555923},{"text":"Bye.","start":30.182877,"end":30.682877,"sentiment":"neutral","sentiment_score":0.0919741615653038}],"sentiment":"neutral","sentiment_score":0.16707673917214075,"channel":1,"num_words":3,"start":29.542875,"end":30.682877}]},"summary":{"result":"success","short":"The customer, Andrew, calls and asks for Hendrick, but realizes he has the wrong number. The agent, Hendrick, tells Andrew that he has the wrong number and the call ends with holiday greetings and goodbyes."},"intents":{"segments":[{"text":"My name is Andrew, and I'm trying to get a hold of Hendrick. I think you have the wrong number. Oh, this isn't Select Harvest? No. Sorry.","start_word":9,"end_word":35,"intents":[{"intent":"Contact hendrick","confidence_score":0.06404691}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi, Hendrick.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.24276338517665863},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.4985426366329193},{"text":"Hello? Hi. Yes. My name is Andrew, and I'm trying to get a hold of Hendrick.","start_word":6,"end_word":21,"sentiment":"neutral","sentiment_score":0.08013562113046646},{"text":"I think you have the wrong number.","start_word":22,"end_word":28,"sentiment":"negative","sentiment_score":-0.37959927320480347},{"text":"Oh, this isn't Select Harvest? No. Sorry. Oh, I'm sorry.","start_word":29,"end_word":38,"sentiment":"neutral","sentiment_score":-0.09126431494951248},{"text":"Well, you have a great day.","start_word":39,"end_word":44,"sentiment":"positive","sentiment_score":0.4856401979923248},{"text":"Take Okay. care. You too. Bye.","start_word":45,"end_word":50,"sentiment":"neutral","sentiment_score":0.2040511965751648}],"average":{"sentiment":"neutral","sentiment_score":0.08714510094035756}}}}