{"metadata":{"transaction_key":"deprecated","request_id":"019fda9e-50fd-7bc3-a3b6-f634c26f647a","sha256":"eae0684d7b0efd3af629c77b1dc9669c04ba95061b2e542a2f27d6878634b966","created":"2026-08-07T05:07:17.376Z","duration":3.9599376,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":17,"output_tokens":17},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":17,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Sorry. I can't take your call at the moment. Please leave your name","confidence":0.99902344,"words":[{"word":"sorry","start":0.64,"end":0.96,"confidence":0.79052734,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.6107072830200195},{"word":"i","start":0.96,"end":1.12,"confidence":0.99902344,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.7935625910758972},{"word":"can't","start":1.12,"end":1.36,"confidence":0.99902344,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7987786531448364},{"word":"take","start":1.36,"end":1.5999999,"confidence":0.99902344,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8287249803543091},{"word":"your","start":1.5999999,"end":1.76,"confidence":0.9873047,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8150810599327087},{"word":"call","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7909071445465088},{"word":"at","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.7573035955429077},{"word":"the","start":2.24,"end":2.32,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.8128831386566162},{"word":"moment","start":2.32,"end":2.82,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.7003201246261597},{"word":"please","start":2.8799999,"end":3.1999998,"confidence":0.9970703,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.3174554705619812},{"word":"leave","start":3.1999998,"end":3.4399998,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.23023095726966855},{"word":"your","start":3.4399998,"end":3.6799998,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2251443117856979},{"word":"name","start":3.6799998,"end":3.9599376,"confidence":0.97802734,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.18096476793289185}],"paragraphs":{"transcript":"\nSorry. I can't take your call at the moment. Please leave your name","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.64,"end":0.96,"sentiment":"negative","sentiment_score":-0.6107072830200195},{"text":"I can't take your call at the moment.","start":0.96,"end":2.82,"sentiment":"negative","sentiment_score":-0.787195160984993},{"text":"Please leave your name","start":2.8799999,"end":3.9599376,"sentiment":"neutral","sentiment_score":-0.2384488768875599}],"sentiment":"negative","sentiment_score":-0.6047741598807849,"num_words":13,"start":0.64,"end":3.9599376}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Sorry. I can't take your call at the moment. Please leave your name","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.64,"end":0.96,"sentiment":"negative","sentiment_score":-0.6107072830200195},{"text":"I can't take your call at the moment.","start":0.96,"end":2.82,"sentiment":"negative","sentiment_score":-0.787195160984993},{"text":"Please leave your name","start":2.8799999,"end":3.9599376,"sentiment":"neutral","sentiment_score":-0.2384488768875599}],"sentiment":"negative","sentiment_score":-0.6047741598807849,"channel":1,"num_words":13,"start":0.64,"end":3.9599376}]},"summary":{"result":"success","short":"Sorry. I can't take your call at the moment. Please leave your name"},"intents":{"segments":[{"text":"I can't take your call at the moment.","start_word":1,"end_word":8,"intents":[{"intent":"Provide contact information","confidence_score":0.0002757606}]}]},"sentiments":{"segments":[{"text":"Sorry. I can't take your call at the moment.","start_word":0,"end_word":8,"sentiment":"negative","sentiment_score":-0.7551425099372864},{"text":"Please leave your name","start_word":9,"end_word":12,"sentiment":"neutral","sentiment_score":-0.2800281047821045}],"average":{"sentiment":"negative","sentiment_score":-0.6433509377872243}}}}