{"metadata":{"transaction_key":"deprecated","request_id":"019ed867-c271-7bb0-b226-6e3249d225ce","sha256":"52354600d3caed5b3d076c1aa0c7c5f383ea6fd0eafb8a65126b14a37c75ade6","created":"2026-06-18T01:45:40.699Z","duration":20.375938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":30},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.7453613,"words":[{"word":"ronald","start":6.0,"end":6.5,"confidence":0.7453613,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.06771012395620346}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.06771012395620346}],"sentiment":"neutral","sentiment_score":0.06771012395620346,"num_words":1,"start":6.0,"end":6.5}]}}]},{"alternatives":[{"transcript":"Called your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"called","start":0.24,"end":0.48,"confidence":0.8120117,"punctuated_word":"Called","sentiment":"neutral","sentiment_score":-0.07035484910011292},{"word":"your","start":0.48,"end":0.56,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.07353772222995758},{"word":"name","start":0.56,"end":0.88,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.11468534171581268},{"word":"and","start":0.88,"end":1.12,"confidence":0.98095703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10012103617191316},{"word":"reason","start":1.12,"end":1.4399999,"confidence":0.99609375,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.11746972799301147},{"word":"for","start":1.4399999,"end":1.68,"confidence":0.9428711,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08876848220825195},{"word":"calling","start":1.68,"end":2.1599998,"confidence":0.97753906,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.1020672172307968},{"word":"i'll","start":2.1599998,"end":2.3999999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.023432597517967224},{"word":"see","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.012892507016658785},{"word":"if","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0200679749250412},{"word":"this","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.02889435738325119},{"word":"person","start":2.96,"end":3.36,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.02540718764066696},{"word":"is","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.017593685537576675},{"word":"available","start":3.52,"end":4.02,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.03633873164653778},{"word":"thanks","start":11.679999,"end":12.179999,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6002367734909058},{"word":"please","start":12.600937,"end":13.000937,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.012281566858291626},{"word":"stay","start":13.000937,"end":13.320937,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.08064581453800201},{"word":"on","start":13.320937,"end":13.480937,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.1276879757642746},{"word":"the","start":13.480937,"end":13.640937,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2520991563796997},{"word":"line","start":13.640937,"end":14.140937,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.13458389043807983}],"paragraphs":{"transcript":"\nCalled your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Called your name and reason for calling.","start":0.24,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.09528633952140808},{"text":"I'll see if this person is available.","start":2.1599998,"end":4.02,"sentiment":"neutral","sentiment_score":-0.023518148809671402},{"text":"Thanks.","start":11.679999,"end":12.179999,"sentiment":"positive","sentiment_score":0.6002367734909058},{"text":"Please stay on the line.","start":12.600937,"end":14.140937,"sentiment":"neutral","sentiment_score":0.11654705405235291}],"sentiment":"neutral","sentiment_score":0.017567031271755695,"num_words":20,"start":0.24,"end":14.140937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Called your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Ronald.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Called your name and reason for calling.","start":0.24,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.09528633952140808},{"text":"I'll see if this person is available.","start":2.1599998,"end":4.02,"sentiment":"neutral","sentiment_score":-0.023518148809671402}],"sentiment":"neutral","sentiment_score":-0.05940224416553974,"channel":1,"num_words":14,"start":0.24,"end":4.02},{"sentences":[{"text":"Ronald.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.06771012395620346}],"sentiment":"neutral","sentiment_score":0.06771012395620346,"channel":0,"num_words":1,"start":6.0,"end":6.5},{"sentences":[{"text":"Thanks.","start":11.679999,"end":12.179999,"sentiment":"positive","sentiment_score":0.6002367734909058},{"text":"Please stay on the line.","start":12.600937,"end":14.140937,"sentiment":"neutral","sentiment_score":0.11654705405235291}],"sentiment":"neutral","sentiment_score":0.19716200729211172,"channel":1,"num_words":6,"start":11.679999,"end":14.140937}]},"summary":{"result":"success","short":"Called your name and reason for calling. I'll see if this person is available. Ronald. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":16,"end_word":20,"intents":[{"intent":"Confirm availability and remain on the line","confidence_score":0.000115289076}]}]},"sentiments":{"segments":[{"text":"Called your name and reason for calling. I'll see if this person is available. Ronald.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":-0.04417750611901283},{"text":"Thanks.","start_word":15,"end_word":15,"sentiment":"positive","sentiment_score":0.6002367734909058},{"text":"Please stay on the line.","start_word":16,"end_word":20,"sentiment":"neutral","sentiment_score":0.14335915446281433}],"average":{"sentiment":"neutral","sentiment_score":0.03629078070322673}}}}