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Charles speaking. I'm good. Yes.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.015239662490785122},{"text":"Charles speaking.","start":0.48,"end":1.14,"sentiment":"neutral","sentiment_score":0.01348797231912613},{"text":"I'm good.","start":7.68,"end":8.42,"sentiment":"positive","sentiment_score":0.7088883817195892},{"text":"Yes.","start":14.08,"end":14.445,"sentiment":"neutral","sentiment_score":0.15918013453483582}],"sentiment":"neutral","sentiment_score":0.26986208418384194,"num_words":6,"start":0.24,"end":14.445}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Charles speaking.\n\nChannel 0: Hi. Good morning. This is Melissa from Airtel accounts. How are you today, Tyler?\n\nChannel 1: I'm good.\n\nChannel 0: That's great to hear. Tyler, we're calling in reference to your Airtel accounts.\n\nChannel 1: Yes.\n\nChannel 0: I just wanted to confirm if you're receiving our emails and the status of your account. And we are reaching out to help you resolve this matter, and we we can provide you any support to take care of your account. And, also, we would like to understand your situation, why your outstanding it's still showing unpaid because it's been three months and we're not receiving any response from you. But we're still","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.015239662490785122},{"text":"Charles speaking.","start":0.48,"end":1.14,"sentiment":"neutral","sentiment_score":0.01348797231912613}],"sentiment":"neutral","sentiment_score":0.01407186904301246,"channel":1,"num_words":3,"start":0.24,"end":1.14},{"sentences":[{"text":"Hi.","start":2.0,"end":2.48,"sentiment":"neutral","sentiment_score":0.1799759864807129},{"text":"Good morning.","start":2.48,"end":3.22,"sentiment":"positive","sentiment_score":0.3994525671005249},{"text":"This is Melissa from Airtel accounts.","start":3.28,"end":5.92,"sentiment":"neutral","sentiment_score":0.28195493916670483},{"text":"How are you today, Tyler?","start":5.92,"end":7.22,"sentiment":"positive","sentiment_score":0.337876969575882}],"sentiment":"neutral","sentiment_score":0.31142825739724295,"channel":0,"num_words":14,"start":2.0,"end":7.22},{"sentences":[{"text":"I'm good.","start":7.68,"end":8.42,"sentiment":"positive","sentiment_score":0.7088883817195892}],"sentiment":"positive","sentiment_score":0.7088883817195892,"channel":1,"num_words":2,"start":7.68,"end":8.42},{"sentences":[{"text":"That's great to hear.","start":8.96,"end":10.08,"sentiment":"positive","sentiment_score":0.8392534703016281},{"text":"Tyler, we're calling in reference to your Airtel accounts.","start":10.08,"end":13.46,"sentiment":"neutral","sentiment_score":0.11633598804473877}],"sentiment":"positive","sentiment_score":0.33877213643147397,"channel":0,"num_words":13,"start":8.96,"end":13.46},{"sentences":[{"text":"Yes.","start":14.08,"end":14.445,"sentiment":"neutral","sentiment_score":0.15918013453483582}],"sentiment":"neutral","sentiment_score":0.15918013453483582,"channel":1,"num_words":1,"start":14.08,"end":14.445},{"sentences":[{"text":"I just wanted to confirm if you're receiving our emails and the status of your account.","start":14.465,"end":19.744999,"sentiment":"neutral","sentiment_score":0.1260577547363937},{"text":"And we are reaching out to help you resolve this matter, and we we can provide you any support to take care of your account.","start":19.744999,"end":28.42,"sentiment":"neutral","sentiment_score":0.225160328745842},{"text":"And, also, we would like to understand your situation, why your outstanding it's still showing unpaid because it's been three months and we're not receiving any response from you.","start":28.56,"end":40.739998,"sentiment":"neutral","sentiment_score":-0.31635507273262947},{"text":"But we're still","start":41.04,"end":42.1,"sentiment":"neutral","sentiment_score":-0.21576403578122458}],"sentiment":"neutral","sentiment_score":-0.02980351948166547,"channel":0,"num_words":73,"start":14.465,"end":42.1}]},"summary":{"result":"success","short":"A representative from Airtel accounts calls Tyler to confirm if he received their emails and the status of his account. The representative offers to help him resolve his outstanding issue, and explains that they are still waiting for a response from him."},"intents":{"segments":[{"text":"I just wanted to confirm if you're receiving our emails and the status of your account.","start_word":33,"end_word":48,"intents":[{"intent":"Confirm email status","confidence_score":0.016340839}]},{"text":"And we are reaching out to help you resolve this matter, and we we can provide you any support to take care of your account.","start_word":49,"end_word":73,"intents":[{"intent":"Provide support","confidence_score":0.32983974}]},{"text":"And, also, we would like to understand your situation, why your outstanding it's still showing unpaid because it's been three months and we're not receiving any response from you.","start_word":74,"end_word":102,"intents":[{"intent":"Understand situation","confidence_score":0.19031811}]}]},"sentiments":{"segments":[{"text":"Hello. Charles speaking. Hi.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.061862919479608536},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.38894331455230713},{"text":"This is Melissa from Airtel accounts.","start_word":6,"end_word":11,"sentiment":"neutral","sentiment_score":0.2797756791114807},{"text":"How are you today, Tyler? I'm good. That's great to hear.","start_word":12,"end_word":22,"sentiment":"positive","sentiment_score":0.6165000200271606},{"text":"Tyler, we're calling in reference to your Airtel accounts. Yes. I just wanted to confirm if you're receiving our emails and the status of your account. And we are reaching out to help you resolve this matter, and we we can provide you any support to take care of your account. And, also, we would like to understand your situation, why your outstanding it's still showing unpaid because it's been three months and we're not receiving any response from you. But we're still","start_word":23,"end_word":105,"sentiment":"neutral","sentiment_score":-0.03226124867796898}],"average":{"sentiment":"neutral","sentiment_score":0.08322317189183728}}}}