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Good afternoon. This is Marlene from Ertel. Yes. I'm good.\n\nThanks for asking. How are you? Mhmm. Mhmm. Yeah.\n\nElla Marshall. Yeah. Ella Marshall. Okay. Is the router switch on right now?\n\nDid you press anything with the router or change with the cables, Changes with the cables? Okay. Is it okay if Apple channels? Let me just check the account. Okay.\n\nHello? Yes. Hello? Yes. Thank you for waiting.\n\nCan we just double check if the router is still connected to the NTG box? And yeah. And just please double check if the NTD is connected with the one port at the back of your router. It should be w a n port. Okay.\n\nSure. If it still has no Internet, just give us a callback while we reboot the network on our side. And I'm going to email you as well instruction first to check if the credentials are still at the router, still entered at the router. Yeah. Yeah.\n\nIf still you did not establish your connection, just give us a callback or response to our email. Yeah. Let me just confirm if the email is working. It's eamarshall00@gmail.com. Okay.\n\nSorry. What is the second one? Cameron? Okay. Okay.\n\nSure. We just sent an email to a marshall. Okay? Thank you. You're welcome.\n\nBye. 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It's Cameron speaking. How are you? Good. Thank you.\n\nI'm here to troubleshoot my Internet because it's the Internet connection's down in my apartment. It's under the name Ella Marshall. Correct. It's saying the Internet connection's down, and I'm unsure why. It's been down for a little bit because we've been away out of the country.\n\nI hadn't have been she's now home to hopefully see what's wrong with it, but, yeah, it's not working. Yes. It should be. Yes. No.\n\nYep. Thank you. Hello? Yes. I can give her a call.\n\nAs far as I'm aware, nothing's come out recently with us. It hasn't been it just yeah. Sorry. You're right. Yep.\n\nYep. Yeah. I believe it always as we haven't touched or anything. I think there was a a power outage or something, and it didn't come back on in the building if that made sense. Yeah.\n\nYeah. Yep. Perfect. Yep. Thank you.\n\nYep. Perfect. Thank you. Yep. If not, try cameron.hazelwood@gmail.com.\n\nBut that first one should be fine. No. It's yeah. Yeah. .Heazedlew,oo,d@gmail.com.\n\nBut the first one should be all good. Thanks. Thank you. Yep. Perfect.\n\nThank you. 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Good afternoon. This is Marlene from Ertel.\n\nChannel 1: Hello. It's Cameron speaking. How are you?\n\nChannel 0: Yes. I'm good. Thanks for asking. How are you?\n\nChannel 1: Good. Thank you.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm here to troubleshoot my Internet because it's the Internet connection's down in my apartment. It's under the\n\nChannel 0: Mhmm.\n\nChannel 1: name\n\nChannel 0: Yeah.\n\nChannel 1: Ella Marshall.\n\nChannel 0: Ella Marshall. Yeah. Ella Marshall.\n\nChannel 1: Correct. It's saying the Internet connection's down, and I'm unsure why. It's been down for a little bit because we've been away out of the country. I hadn't have been she's now home to hopefully see what's wrong with it, but, yeah, it's not working.\n\nChannel 0: Okay. Is the router switch on right now?\n\nChannel 1: Yes. It should be. Yes.\n\nChannel 0: Did you press anything with the router or change with the cables, Changes with the cables?\n\nChannel 1: No.\n\nChannel 0: Okay. Is it okay if Apple channels? Let me just check the account.\n\nChannel 1: Yep.\n\nChannel 0: Okay.\n\nChannel 1: Thank you. Hello?\n\nChannel 0: Hello? Yes. Hello? Yes. Thank you for waiting.\n\nCan we just double check if the router is still connected to the NTG box?\n\nChannel 1: Yes. I can give her a call. As far as I'm aware, nothing's come out recently with us. It hasn't been\n\nChannel 0: And\n\nChannel 1: it just yeah. Sorry. You're right.\n\nChannel 0: yeah. And just please double check if the NTD is connected with the one port at the back of your router. It should be w a n port.\n\nChannel 1: Yep. Yep. Yeah. I believe it always as we haven't touched or anything. I think there was a a power outage or something, and it didn't come back on in the building if that made sense.\n\nChannel 0: Okay. Sure. If it still has no Internet, just give us a callback while we reboot the network on our side. And I'm\n\nChannel 1: Yeah.\n\nChannel 0: going to email you as well instruction first to check if the credentials are still at the router,\n\nChannel 1: Yeah.\n\nChannel 0: still\n\nChannel 1: Yep.\n\nChannel 0: entered\n\nChannel 1: Perfect.\n\nChannel 0: at the router.\n\nChannel 1: Yep.\n\nChannel 0: Yeah.\n\nChannel 1: Thank you.\n\nChannel 0: Yeah. If still you did not establish your connection, just give us a callback or response to our email.\n\nChannel 1: Yep. Perfect. Thank you.\n\nChannel 0: Yeah. Let me just confirm if the email is working. It's eamarshall00@gmail.com.\n\nChannel 1: Yep. If\n\nChannel 0: Okay.\n\nChannel 1: not, try cameron.hazelwood@gmail.com. But that first one should be fine.\n\nChannel 0: Sorry. What is the second one? Cameron?\n\nChannel 1: No. It's yeah. Yeah. .Heazedlew,oo,d@gmail.com. But the first one should be all good.\n\nChannel 0: Okay. Okay. Sure.\n\nChannel 1: Thanks. Thank you.\n\nChannel 0: We just sent an email to a marshall. Okay?\n\nChannel 1: Yep. Perfect. Thank you.\n\nChannel 0: Thank you. You're welcome. Bye. Have a great day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.13964170217514038},{"text":"Good afternoon.","start":1.76,"end":2.56,"sentiment":"neutral","sentiment_score":0.32143139839172363},{"text":"This is Marlene from Ertel.","start":2.56,"end":4.26,"sentiment":"neutral","sentiment_score":0.22001088857650758}],"sentiment":"neutral","sentiment_score":0.23531986773014069,"channel":0,"num_words":8,"start":0.0,"end":4.26},{"sentences":[{"text":"Hello.","start":5.2799997,"end":5.6,"sentiment":"neutral","sentiment_score":0.15212813019752502},{"text":"It's Cameron speaking.","start":5.6,"end":6.56,"sentiment":"neutral","sentiment_score":0.16334444284439087},{"text":"How are 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the router.","start":312.06,"end":312.8,"sentiment":"neutral","sentiment_score":0.1753880629936854}],"sentiment":"neutral","sentiment_score":0.1753880629936854,"channel":0,"num_words":3,"start":312.06,"end":312.8},{"sentences":[{"text":"Yep.","start":313.505,"end":313.985,"sentiment":"neutral","sentiment_score":0.1194828599691391}],"sentiment":"neutral","sentiment_score":0.1194828599691391,"channel":1,"num_words":1,"start":313.505,"end":313.985},{"sentences":[{"text":"Yeah.","start":313.65997,"end":314.15997,"sentiment":"neutral","sentiment_score":0.16863815486431122}],"sentiment":"neutral","sentiment_score":0.16863815486431122,"channel":0,"num_words":1,"start":313.65997,"end":314.15997},{"sentences":[{"text":"Thank 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day.","start":361.82498,"end":362.72498,"sentiment":"positive","sentiment_score":0.7893363684415817}],"sentiment":"positive","sentiment_score":0.6828043924437629,"channel":0,"num_words":9,"start":360.38498,"end":362.72498},{"sentences":[{"text":"Bye.","start":363.13095,"end":363.63095,"sentiment":"neutral","sentiment_score":-0.09024477750062944}],"sentiment":"neutral","sentiment_score":-0.09024477750062944,"channel":1,"num_words":1,"start":363.13095,"end":363.63095}]},"summary":{"result":"success","short":"A customer named Cameron is troubleshooting his internet connection in his apartment. He is unsure why the connection is down and has not been back to the UK. He asks the agent for help checking the router and credentials, and the agent provides instructions on how to check if the credentials are still at the router. The call ends with the agent confirming that the email address provided is correct and thanking the customer for calling."},"intents":{"segments":[{"text":"I'm here to troubleshoot my Internet because it's the Internet connection's down in my apartment. It's under the Mhmm. name Yeah.","start_word":28,"end_word":48,"intents":[{"intent":"Troubleshoot internet connection","confidence_score":0.7829049}]},{"text":"If it still has no Internet, just give us a callback while we reboot the network on our side. And I'm Yeah.","start_word":266,"end_word":287,"intents":[{"intent":"Disconnect network","confidence_score":0.0013586219}]},{"text":"If still you did not establish your connection, just give us a callback or response to our email. Yep. Perfect.","start_word":319,"end_word":338,"intents":[{"intent":"Confirm connection","confidence_score":0.035568736}]},{"text":"We just sent an email to a marshall. Okay? Yep. Perfect.","start_word":392,"end_word":402,"intents":[{"intent":"Send email","confidence_score":0.11705046}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Marlene from Ertel. Hello. It's Cameron speaking. How are you?","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.2038448303937912},{"text":"Yes. I'm good. Thanks for asking. How are you? Good. Thank you.","start_word":15,"end_word":26,"sentiment":"positive","sentiment_score":0.5174716114997864},{"text":"Mhmm. I'm here to troubleshoot my Internet because it's the Internet connection's down in my apartment. It's under the Mhmm. name Yeah. Ella Marshall. Ella Marshall. Yeah. Ella Marshall. Correct. It's saying the Internet connection's down, and I'm unsure why. It's been down for a little bit because we've been away out of the country. I hadn't have been she's now home to hopefully see what's wrong with it, but, yeah, it's not working. Okay. Is the router switch on right now? Yes. It should be. Yes. Did you press anything with the router or change with the cables, Changes with the cables? No. Okay. Is it okay if Apple channels? Let me just check the account. Yep. Okay. Thank you. Hello? Hello? Yes. Hello? Yes. Thank you for waiting. Can we just double check if the router is still connected to the NTG box? Yes. I can give her a call. As far as I'm aware, nothing's come out recently with us. It hasn't been And it just yeah. Sorry. You're right. yeah. And just please double check if the NTD is connected with the one port at the back of your router. It should be w a n port. Yep. Yep. Yeah. I believe it always as we haven't touched or anything. I think there was a a power outage or something, and it didn't come back on in the building if that made sense. Okay. Sure. If it still has no Internet, just give us a callback while we reboot the network on our side. And I'm Yeah. going to email you as well instruction first to check if the credentials are still at the router, Yeah. still Yep. entered Perfect. at the router. Yep. Yeah.","start_word":27,"end_word":315,"sentiment":"neutral","sentiment_score":-0.05194298739973649},{"text":"Thank you.","start_word":316,"end_word":317,"sentiment":"positive","sentiment_score":0.3595130443572998},{"text":"Yeah. If still you did not establish your connection, just give us a callback or response to our email. Yep. Perfect.","start_word":318,"end_word":338,"sentiment":"neutral","sentiment_score":0.04426072910428047},{"text":"Thank you.","start_word":339,"end_word":340,"sentiment":"positive","sentiment_score":0.34225592017173767},{"text":"Yeah. Let me just confirm if the email is working. It's eamarshall00@gmail.com. Yep. If Okay. not, try cameron.hazelwood@gmail.com. But that first one should be fine. Sorry. What is the second one? Cameron? No. It's yeah. Yeah. .Heazedlew,oo,d@gmail.com. But the first one should be all good. Okay. Okay. Sure.","start_word":341,"end_word":388,"sentiment":"neutral","sentiment_score":0.05835822597146034},{"text":"Thanks. Thank you.","start_word":389,"end_word":391,"sentiment":"positive","sentiment_score":0.3962741792201996},{"text":"We just sent an email to a marshall. Okay? Yep.","start_word":392,"end_word":401,"sentiment":"neutral","sentiment_score":0.20745092630386353},{"text":"Perfect. Thank you. Thank you. You're welcome. Bye. Have a great day. Bye.","start_word":402,"end_word":414,"sentiment":"positive","sentiment_score":0.6028849207437955}],"average":{"sentiment":"neutral","sentiment_score":0.03411683052644601}}}}