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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Benuel?\n\nYeah. We just received your cancel the cancellation of the service, your ticket? Mhmm. Mhmm. Mhmm.\n\nOkay. Mhmm. Mhmm. Yeah. Mhmm.\n\nOkay. I see. Just wanted to ask the cancellation date just to confirm. Just wanted to ask regarding the cancellation date. June 30.\n\nSo that is Tuesday next week? Yeah. Okay. Inform our accounts department regarding this one, the cancellation. Mhmm.\n\nOkay. You can call them as well for you to speak with them directly. Okay. So this is noted on my end. We'll be canceling the service on June thirty, Tuesday next week.\n\nAnd and the reason is you already have another other HP. Yeah? Okay. Sure. Okay then.\n\nThis is all noted. Thank you. 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Yes. You are. I sent yes. I sent an email last week, and then I sent another email three weeks ago, and I've never received any response.\n\nSo I decided to raise a ticket this time. So the first time I did it through your contact us page, because I knew I had to give a month's notice, and that was on May 21. And then I emailed again two weeks ago, and then I did a contact us thing again to no avail, and that's why I decided to put in a ticket. Sorry? The cancellation date, I wanted it to be June 30.\n\nYep. I was I was going to call them today. Yep. Yep. Thank you.\n\nI I I have organized another ISP to start on the July 1. Alright. Thank you. 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Hello. Good morning. This is Maureen from Airtel tech support.\n\nChannel 1: Hello?\n\nChannel 0: Am I speaking with Benuel?\n\nChannel 1: Yes. You are.\n\nChannel 0: Yeah. We just received your cancel the cancellation of the service, your ticket?\n\nChannel 1: I sent\n\nChannel 0: Mhmm.\n\nChannel 1: yes. I sent an email last week, and then I sent another email three weeks ago, and I've never received any response. So I decided to raise a ticket this time.\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: Mhmm.\n\nChannel 1: the first\n\nChannel 0: Okay.\n\nChannel 1: time I did\n\nChannel 0: Mhmm.\n\nChannel 1: it through your contact us page, because I knew I had to give a month's notice,\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: and that was on May 21.\n\nChannel 0: Mhmm.\n\nChannel 1: And then I emailed again two weeks ago, and then I did a contact us thing again to no avail, and that's why I decided to put in a ticket.\n\nChannel 0: Okay. I see. 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This is\n\nChannel 1: Alright.\n\nChannel 0: all noted.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you. 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She explains that she sent multiple emails and has not received a response. She then confirms the cancellation date for June 30th and informs Benuel that he will need to contact his accounts department regarding the cancellation."},"intents":{"segments":[{"text":"We just received your cancel the cancellation of the service, your ticket?","start_word":21,"end_word":32,"intents":[{"intent":"Cancel service","confidence_score":0.25351694},{"intent":"Report service cancellation","confidence_score":0.00004529641}]}]},"sentiments":{"segments":[{"text":"Yes. Hello. Good morning. This is Maureen from Airtel tech support. Hello? Am I speaking with Benuel? Yes. You are. Yeah. We just received your cancel the cancellation of the service, your ticket? I sent Mhmm. yes. I sent an email last week, and then I sent another email three weeks ago, and I've never received any response. So I decided to raise a ticket this time. Mhmm. So Mhmm. the first Okay. time I did Mhmm. it through your contact us page, because I knew I had to give a month's notice, Mhmm. Yeah. and that was on May 21. Mhmm. And then I emailed again two weeks ago, and then I did a contact us thing again to no avail, and that's why I decided to put in a ticket. Okay. I see. Just wanted to ask the cancellation date just to confirm. Sorry? Just wanted to ask regarding the cancellation date. The cancellation date, I wanted it to be June 30. June 30. So that is Tuesday next week? Yep. Yeah. Okay. Inform our accounts department regarding this one, the I cancellation. was Mhmm. I was going to call them today. Okay. You can call them as well Yep. for you to speak with them directly. Okay. So this is noted on my end. We'll be canceling the service on June thirty, Tuesday next week. Yep. Thank And you. and the reason is you already have another other HP. Yeah? I I I have organized another ISP to start on the July 1. Okay. Sure. Okay then. 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