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Neil speaking.\n\nChannel 0: Yes. Good morning. Neil, it's Ronald from Cloud Solution IT. How are you doing today, sir?\n\nChannel 1: Yeah. Fine. What can I do for you?\n\nChannel 0: Yeah. Sir, I hope you still remember the company because the last time that we touched base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our\n\nChannel 1: I've\n\nChannel 0: services.\n\nChannel 1: retired I've retired anyway, so I'm not working at retail anymore.\n\nChannel 0: Alright. Okay. No. No. No worries.\n\nThank\n\nChannel 1: Okay.\n\nChannel 0: you.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.02565399743616581},{"text":"Neil speaking.","start":0.79999995,"end":1.62,"sentiment":"neutral","sentiment_score":0.030653280206024647}],"sentiment":"neutral","sentiment_score":0.0289868526160717,"channel":1,"num_words":3,"start":0.56,"end":1.62},{"sentences":[{"text":"Yes.","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.2559317648410797},{"text":"Good morning.","start":4.0,"end":4.66,"sentiment":"positive","sentiment_score":0.5450555682182312},{"text":"Neil, it's Ronald from Cloud Solution IT.","start":5.12,"end":8.74,"sentiment":"positive","sentiment_score":0.4046711410794939},{"text":"How are you doing today, sir?","start":9.36,"end":10.82,"sentiment":"positive","sentiment_score":0.43921073774496716}],"sentiment":"positive","sentiment_score":0.42587533220648766,"channel":0,"num_words":16,"start":3.12,"end":10.82},{"sentences":[{"text":"Yeah.","start":11.2,"end":11.44,"sentiment":"neutral","sentiment_score":0.1912544071674347},{"text":"Fine.","start":11.44,"end":11.679999,"sentiment":"neutral","sentiment_score":0.2543070912361145},{"text":"What can I do for you?","start":11.679999,"end":12.645,"sentiment":"neutral","sentiment_score":0.1769062876701355}],"sentiment":"neutral","sentiment_score":0.18837490305304527,"channel":1,"num_words":8,"start":11.2,"end":12.645},{"sentences":[{"text":"Yeah.","start":13.335,"end":13.835,"sentiment":"neutral","sentiment_score":0.06138119474053383},{"text":"Sir, I hope you still remember the company because the last time that we touched base with you, it was November of last year.","start":14.055,"end":22.555,"sentiment":"neutral","sentiment_score":0.01860030391253531},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our","start":23.095001,"end":32.25,"sentiment":"neutral","sentiment_score":0.03383329245620049}],"sentiment":"neutral","sentiment_score":0.027204982205933214,"channel":0,"num_words":51,"start":13.335,"end":32.25},{"sentences":[{"text":"I've","start":32.092937,"end":32.412937,"sentiment":"neutral","sentiment_score":0.00006485854828497395}],"sentiment":"neutral","sentiment_score":0.00006485854828497395,"channel":1,"num_words":1,"start":32.092937,"end":32.412937},{"sentences":[{"text":"services.","start":32.25,"end":32.75,"sentiment":"neutral","sentiment_score":-0.021428145468235016}],"sentiment":"neutral","sentiment_score":-0.021428145468235016,"channel":0,"num_words":1,"start":32.25,"end":32.75},{"sentences":[{"text":"retired I've retired anyway, so I'm not working at retail anymore.","start":32.412937,"end":35.552937,"sentiment":"neutral","sentiment_score":-0.2125337706370787}],"sentiment":"neutral","sentiment_score":-0.2125337706370787,"channel":1,"num_words":11,"start":32.412937,"end":35.552937},{"sentences":[{"text":"Alright.","start":36.89,"end":37.39,"sentiment":"neutral","sentiment_score":-0.006105758249759674},{"text":"Okay.","start":37.61,"end":38.09,"sentiment":"neutral","sentiment_score":0.0038227681070566177},{"text":"No.","start":38.09,"end":38.57,"sentiment":"neutral","sentiment_score":-0.059925492852926254},{"text":"No.","start":38.57,"end":38.89,"sentiment":"neutral","sentiment_score":-0.05599545314908027},{"text":"No worries.","start":38.89,"end":39.55,"sentiment":"neutral","sentiment_score":-0.01363774947822094}],"sentiment":"neutral","sentiment_score":-0.024246572516858578,"channel":0,"num_words":6,"start":36.89,"end":39.55},{"sentences":[{"text":"Thank","start":39.769997,"end":40.09,"sentiment":"neutral","sentiment_score":0.23582646250724792}],"sentiment":"neutral","sentiment_score":0.23582646250724792,"channel":0,"num_words":1,"start":39.769997,"end":40.09},{"sentences":[{"text":"Okay.","start":39.852936,"end":40.252937,"sentiment":"neutral","sentiment_score":0.2390342503786087}],"sentiment":"neutral","sentiment_score":0.2390342503786087,"channel":1,"num_words":1,"start":39.852936,"end":40.252937},{"sentences":[{"text":"you.","start":40.09,"end":40.59,"sentiment":"neutral","sentiment_score":0.25940096378326416}],"sentiment":"neutral","sentiment_score":0.25940096378326416,"channel":0,"num_words":1,"start":40.09,"end":40.59},{"sentences":[{"text":"Bye bye.","start":40.252937,"end":40.912933,"sentiment":"neutral","sentiment_score":0.15346405655145645}],"sentiment":"neutral","sentiment_score":0.15346405655145645,"channel":1,"num_words":2,"start":40.252937,"end":40.912933}]},"summary":{"result":"success","short":"The customer, Ronald, calls the agent, Neil, from Cloud Solutions IT to introduce his company and its services to the agent's colleague, Baljit Singh. Ronald mentions that he retired from retail and is not working at retail anymore. The call ends with no further action taken."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Neil speaking. Yes.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.09436038881540298},{"text":"Good morning. Neil, it's Ronald from Cloud Solution IT. How are you doing today, sir?","start_word":4,"end_word":18,"sentiment":"positive","sentiment_score":0.4403753876686096},{"text":"Yeah. Fine. What can I do for you? Yeah. Sir, I hope you still remember the company because the last time that we touched base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our I've services. retired I've retired anyway, so I'm not working at retail anymore. Alright. Okay. No. No. No worries. Thank Okay. you. Bye bye.","start_word":19,"end_word":101,"sentiment":"neutral","sentiment_score":0.017067482694983482}],"average":{"sentiment":"neutral","sentiment_score":0.08697993739121625}}}}