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Let me just take a take a look into it. 2 dollars extra. Oh, hold on. Just give me one second. Oh, so here's what happened. This is actually an upfront upfront charge for you, Rosemary, since for the first month, you will be charged for the regular price. So your first month of six months, 15% discount will start by next month, November. So that will last until April. So that's November, December, January, February, March, April, which covers the six months 15% discount for your service. Our current website offers the best offer, which is the 15% discount for six months. I'm sorry. What's that again? Rosemary, actually, our plan usually... I mean, our discount usually three months. And right now, the best... I mean, three months 15 right now is actually... We are offering actually the best prices and discounted. Okay. If you want, I'll make sure to check on this. I can go ahead and make your free month instead and lessen your... I mean, minimize the... Or deduct the three month 15% discount. If... I I really understand what we have discussed prior the activation. Please also understand that the price... I mean, our... We also upgrade our plan, and we also follow our... What's current on the website. But no worries, Rosemary. Okay? I hear you. I can go back with my previous offer to you. I'll make an exemption. I'll give you an... A three month... One month free and then 15% discount for the rest of the three months. How does that sound? Sure. No worries. I will make sure to accommodate your... Whichever request that you want, either six months 15% discount or the three months fifteen percent discount with first month free? Sure. We'll be more than happy to assist you. And if you want, you can always look for my name. Sorry. I was not able to attend to you earlier. But we'll make sure that every way possible that we'll be able to provide you the best price that you are... That you prefer. Okay? Thank you so much. Anything else I can help you with today? Thank you so much, Rosemary. And if you need further assistance regarding with your service or your account, please don't hesitate to call us. Once you're... You've already considered your plan either for confirmation to a confirmation to continue the six month 15% discount or just the three months, just let us know so that we can update your account as well. Alright? Thank you. Thank you so much, Rosemary, for your time. Have a great day. 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My name is Mary. May I have your name, please? Oh, hi, Rosemary. How can I help you?\n\n$2 extra. Just give me one second. Let me just take a take a look into it. 2 dollars extra. Oh, hold on.\n\nJust give me one second. Oh, so here's what happened. This is actually an upfront upfront charge for you, Rosemary, since for the first month, you will be charged for the regular price. So your first month of six months, 15% discount will start by next month, November. So that will last until April.\n\nSo that's November, December, January, February, March, April, which covers the six months 15% discount for your service. Our current website offers the best offer, which is the 15% discount for six months. I'm sorry. What's that again? Rosemary, actually, our plan usually...\n\nI mean, our discount usually three months. And right now, the best... I mean, three months 15 right now is actually... We are offering actually the best prices and discounted. Okay.\n\nIf you want, I'll make sure to check on this. I can go ahead and make your free month instead and lessen your... I mean, minimize the... Or deduct the three month 15% discount. If...\n\nI I really understand what we have discussed prior the activation. Please also understand that the price... I mean, our... We also upgrade our plan, and we also follow our... What's current on the website.\n\nBut no worries, Rosemary. Okay? I hear you. I can go back with my previous offer to you. I'll make an exemption.\n\nI'll give you an... A three month... One month free and then 15% discount for the rest of the three months. How does that sound? Sure.\n\nNo worries. I will make sure to accommodate your... Whichever request that you want, either six months 15% discount or the three months fifteen percent discount with first month free? Sure. We'll be more than happy to assist you.\n\nAnd if you want, you can always look for my name. Sorry. I was not able to attend to you earlier. But we'll make sure that every way possible that we'll be able to provide you the best price that you are... That you prefer.\n\nOkay? Thank you so much. Anything else I can help you with today? Thank you so much, Rosemary. And if you need further assistance regarding with your service or your account, please don't hesitate to call us.\n\nOnce you're... You've already considered your plan either for confirmation to a confirmation to continue the six month 15% discount or just the three months, just let us know so that we can update your account as well. Alright? Thank you. Thank you so much, Rosemary, for your time.\n\nHave a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.1999999,"end":2.6399999,"sentiment":"positive","sentiment_score":0.6178061842918396},{"text":"My name is Mary.","start":2.6399999,"end":3.6,"sentiment":"positive","sentiment_score":0.540762409567833},{"text":"May I have your name, please?","start":3.6,"end":4.9,"sentiment":"positive","sentiment_score":0.35207250714302063},{"text":"Oh, hi, Rosemary.","start":9.2,"end":10.26,"sentiment":"neutral","sentiment_score":0.22851615647474924},{"text":"How can I help you?","start":10.96,"end":12.179999,"sentiment":"neutral","sentiment_score":0.27862114608287813}],"sentiment":"positive","sentiment_score":0.4105726001055344,"num_words":23,"start":1.1999999,"end":12.179999},{"sentences":[{"text":"$2 extra.","start":25.994999,"end":27.689999,"sentiment":"neutral","sentiment_score":-0.12875237315893173},{"text":"Just give me one 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Rosemary.","start":258.28,"end":259.74,"sentiment":"positive","sentiment_score":0.4447965681552887},{"text":"And if you need further assistance regarding with your service or your account, please don't hesitate to call us.","start":259.96,"end":264.68,"sentiment":"neutral","sentiment_score":0.09253030466405969}],"sentiment":"neutral","sentiment_score":0.20424758340861346,"num_words":37,"start":250.16501,"end":264.68},{"sentences":[{"text":"Once you're...","start":264.68,"end":265.41998,"sentiment":"neutral","sentiment_score":0.04331679455935955},{"text":"You've already considered your plan either for confirmation to a confirmation to continue the six month 15% discount or just the three months, just let us know so that we can update your account as well.","start":265.47998,"end":274.935,"sentiment":"neutral","sentiment_score":0.1892689329882463},{"text":"Alright?","start":274.935,"end":275.435,"sentiment":"neutral","sentiment_score":0.164652019739151},{"text":"Thank 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I just got a mail, like, twelve months contact and 15% discount, but you're charging $2 extra for me. It should be 50 9.45. Right? I'm getting one month free or loss for this plan.\n\nIf I'm getting one month free only, I will take this plan. Otherwise, I will cancel this one. I don't want this plan. If I get one month free, only I will take this plan. Otherwise, I will not take this plan.\n\nI'll cancel this. Before you said one month free and three months three months 15% discount, you said before. Oh, yeah. Say in six six months, 15% discount. I'll think about this.\n\nI'll think about this, and I'll call you back. Okay. I'll just call... I'll think and I'll let you know about this one. No.\n\nThat's it. Okay.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.1110609918832779},{"text":"I just got a mail, like, twelve months contact and 15% discount, but you're charging $2 extra for me.","start":6.8799996,"end":24.235,"sentiment":"neutral","sentiment_score":-0.13598498564801717},{"text":"It should be 50 9.45.","start":34.510002,"end":36.91,"sentiment":"neutral","sentiment_score":-0.018367815134115516},{"text":"Right?","start":36.91,"end":37.41,"sentiment":"neutral","sentiment_score":-0.004563028924167156},{"text":"I'm getting one month free or loss for this plan.","start":80.955,"end":84.815,"sentiment":"neutral","sentiment_score":-0.21261754333972932}],"sentiment":"neutral","sentiment_score":-0.13042309092836352,"num_words":36,"start":5.92,"end":84.815},{"sentences":[{"text":"If I'm getting one month free only, I will take this plan.","start":95.63,"end":99.465,"sentiment":"neutral","sentiment_score":-0.24936597545941672},{"text":"Otherwise, I will cancel this one.","start":99.465,"end":101.564995,"sentiment":"negative","sentiment_score":-0.4895912806193034},{"text":"I don't want this plan.","start":102.985,"end":104.445,"sentiment":"neutral","sentiment_score":-0.2902046263217926},{"text":"If I get one month free, only I will take this plan.","start":105.945,"end":110.024994,"sentiment":"neutral","sentiment_score":-0.24931123852729797},{"text":"Otherwise, I will not take this plan.","start":110.024994,"end":111.92,"sentiment":"negative","sentiment_score":-0.4343034582478659}],"sentiment":"neutral","sentiment_score":-0.3193528950214386,"num_words":42,"start":95.63,"end":111.92},{"sentences":[{"text":"I'll cancel this.","start":113.979996,"end":115.2,"sentiment":"negative","sentiment_score":-0.42063697179158527},{"text":"Before you said one month free and three months three months 15% discount, you said before.","start":131.915,"end":138.895,"sentiment":"neutral","sentiment_score":0.07276305742561817},{"text":"Oh, yeah.","start":140.54001,"end":140.94,"sentiment":"neutral","sentiment_score":0.045294687151908875},{"text":"Say in six six months, 15% discount.","start":140.94,"end":144.32,"sentiment":"neutral","sentiment_score":0.02903177828661033},{"text":"I'll think about this.","start":205.66,"end":206.895,"sentiment":"neutral","sentiment_score":0.04959942866116762}],"sentiment":"neutral","sentiment_score":0.012328360637184232,"num_words":32,"start":113.979996,"end":206.895},{"sentences":[{"text":"I'll think about this, and I'll call you back.","start":206.975,"end":209.235,"sentiment":"neutral","sentiment_score":0.06658614385459158},{"text":"Okay.","start":226.76999,"end":227.25,"sentiment":"neutral","sentiment_score":0.10403212904930116},{"text":"I'll just call...","start":227.25,"end":228.31,"sentiment":"neutral","sentiment_score":0.08344453076521556},{"text":"I'll think and I'll let you know about this one.","start":229.32999,"end":231.82999,"sentiment":"neutral","sentiment_score":0.09058897942304611},{"text":"No.","start":256.54,"end":256.78,"sentiment":"neutral","sentiment_score":-0.015125911682844162}],"sentiment":"neutral","sentiment_score":0.07685020410766204,"num_words":24,"start":206.975,"end":256.78},{"sentences":[{"text":"That's it.","start":256.78,"end":257.53,"sentiment":"neutral","sentiment_score":0.006912513345014304},{"text":"Okay.","start":276.0489,"end":276.5489,"sentiment":"neutral","sentiment_score":0.2326999455690384}],"sentiment":"neutral","sentiment_score":0.08217499075302233,"num_words":3,"start":256.78,"end":276.5489}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hi. I\n\nChannel 0: Oh, hi, Rosemary. How can I help you?\n\nChannel 1: just got a mail, like, twelve months contact and 15% discount, but you're charging $2 extra for me.\n\nChannel 0: $2 extra. Just give me one second. Let me just take a take a look into it.\n\nChannel 1: It\n\nChannel 0: 2\n\nChannel 1: should\n\nChannel 0: dollars\n\nChannel 1: be 50\n\nChannel 0: extra.\n\nChannel 1: 9.45. Right?\n\nChannel 0: Oh, hold on. Just give me one second. Oh, so here's what happened. This is actually an upfront upfront charge for you, Rosemary, since for the first month, you will be charged for the regular price. So your first month of six months, 15% discount will start by next month, November.\n\nSo that will last until April. So that's November, December, January, February, March, April, which covers the six months 15% discount for your service.\n\nChannel 1: I'm getting one month free or loss for this plan.\n\nChannel 0: Our current website offers the best offer, which is the 15% discount for six months.\n\nChannel 1: If I'm getting one month free only, I will take this plan. Otherwise, I will cancel this one.\n\nChannel 0: I'm sorry. What's\n\nChannel 1: I\n\nChannel 0: that\n\nChannel 1: don't\n\nChannel 0: again?\n\nChannel 1: want this plan. If I get one month free, only I will take this plan. Otherwise, I will not take this plan. I'll cancel this.\n\nChannel 0: Rosemary, actually, our plan usually... I mean, our discount usually three months. And right now, the best... I mean, three months 15 right now is actually... We are offering actually the best\n\nChannel 1: Before\n\nChannel 0: prices\n\nChannel 1: you\n\nChannel 0: and\n\nChannel 1: said\n\nChannel 0: discounted.\n\nChannel 1: one month free and three months three months 15% discount, you said before. Oh, yeah. Say in six six months, 15% discount.\n\nChannel 0: Okay. If you want, I'll make sure to check on this. I can go ahead and make your free month instead and lessen your... I mean, minimize the... Or deduct the three month 15% discount.\n\nIf... I I really understand what we have discussed prior the activation. Please also understand that the price... I mean, our... We also upgrade our plan, and we also follow our...\n\nWhat's current on the website. But no worries, Rosemary. Okay? I hear you. I can go back with my previous offer to you.\n\nI'll make an exemption. I'll give you an... A three month... One month free and then 15% discount for the rest of the three months. How does\n\nChannel 1: I'll think about this. I'll think about this, and I'll call you back.\n\nChannel 0: that sound? Sure. No worries. I will make sure to accommodate your... Whichever request that you want, either six months 15% discount or the three months fifteen percent discount with first month\n\nChannel 1: Okay. I'll just call... I'll think and I'll let you know about this one.\n\nChannel 0: free? Sure. We'll be more than happy to assist you. And if you want, you can always look for my name. Sorry.\n\nI was not able to attend to you earlier. But we'll make sure that every way possible that we'll be able to provide you the best price that you are... That you prefer. Okay? Thank you so much.\n\nAnything else I can help you with today?\n\nChannel 1: No. That's it.\n\nChannel 0: Thank you so much, Rosemary. And if you need further assistance regarding with your service or your account, please don't hesitate to call us. Once you're... You've already considered your plan either for confirmation to a confirmation to continue the six month 15% discount or just the three months, just let us know so that we can update your account as well. Alright?\n\nChannel 1: Okay.\n\nChannel 0: Thank you. Thank you so much, Rosemary, for your time. Have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.1999999,"end":2.6399999,"sentiment":"positive","sentiment_score":0.6178061842918396},{"text":"My name is Mary.","start":2.6399999,"end":3.6,"sentiment":"positive","sentiment_score":0.540762409567833},{"text":"May I have your name, please?","start":3.6,"end":4.9,"sentiment":"positive","sentiment_score":0.35207250714302063}],"sentiment":"positive","sentiment_score":0.49096770683924357,"channel":0,"num_words":15,"start":1.1999999,"end":4.9},{"sentences":[{"text":"Hi.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.1110609918832779},{"text":"I","start":6.8799996,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.11647181212902068}],"sentiment":"neutral","sentiment_score":0.11376640200614929,"channel":1,"num_words":2,"start":5.92,"end":7.3799996},{"sentences":[{"text":"Oh, hi, Rosemary.","start":9.2,"end":10.26,"sentiment":"neutral","sentiment_score":0.22851615647474924},{"text":"How can I help you?","start":10.96,"end":12.179999,"sentiment":"neutral","sentiment_score":0.27862114608287813}],"sentiment":"neutral","sentiment_score":0.2598317749798298,"channel":0,"num_words":8,"start":9.2,"end":12.179999},{"sentences":[{"text":"just got a mail, like, twelve months contact and 15% discount, but you're charging $2 extra for me.","start":13.2,"end":24.235,"sentiment":"neutral","sentiment_score":-0.15001036330229706}],"sentiment":"neutral","sentiment_score":-0.15001036330229706,"channel":1,"num_words":18,"start":13.2,"end":24.235},{"sentences":[{"text":"$2 extra.","start":25.994999,"end":27.689999,"sentiment":"neutral","sentiment_score":-0.12875237315893173},{"text":"Just give me one second.","start":27.689999,"end":28.81,"sentiment":"neutral","sentiment_score":-0.0677019901573658},{"text":"Let me just take a take a look into 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our...","start":171.38,"end":174.92,"sentiment":"neutral","sentiment_score":0.035108236409723756}],"sentiment":"neutral","sentiment_score":0.015331715225212036,"channel":0,"num_words":31,"start":161.815,"end":174.92},{"sentences":[{"text":"What's current on the website.","start":175.14,"end":176.58,"sentiment":"neutral","sentiment_score":-0.006471860548481345},{"text":"But no worries, Rosemary.","start":176.58,"end":177.96,"sentiment":"neutral","sentiment_score":0.10967053566128016},{"text":"Okay?","start":178.1,"end":178.6,"sentiment":"neutral","sentiment_score":0.0904342755675316},{"text":"I hear you.","start":178.82,"end":179.72,"sentiment":"neutral","sentiment_score":0.06537538642684619},{"text":"I can go back with my previous offer to you.","start":181.05501,"end":184.91501,"sentiment":"neutral","sentiment_score":0.05827275738120079}],"sentiment":"neutral","sentiment_score":0.05546134124186052,"channel":0,"num_words":23,"start":175.14,"end":184.91501},{"sentences":[{"text":"I'll make an exemption.","start":185.05501,"end":186.195,"sentiment":"neutral","sentiment_score":0.028714534360915422},{"text":"I'll give you an...","start":186.41501,"end":187.63501,"sentiment":"neutral","sentiment_score":0.014851634157821536},{"text":"A three month...","start":188.655,"end":189.79501,"sentiment":"neutral","sentiment_score":-0.002441145790119966},{"text":"One month free and then 15% discount for the rest of the three months.","start":190.49501,"end":195.63,"sentiment":"neutral","sentiment_score":0.047912453434297016},{"text":"How does","start":195.95001,"end":196.53,"sentiment":"neutral","sentiment_score":0.012395195662975311}],"sentiment":"neutral","sentiment_score":0.03194466578187766,"channel":0,"num_words":27,"start":185.05501,"end":196.53},{"sentences":[{"text":"I'll think about this.","start":205.66,"end":206.895,"sentiment":"neutral","sentiment_score":0.04959942866116762},{"text":"I'll think about this, and I'll call you back.","start":206.975,"end":209.235,"sentiment":"neutral","sentiment_score":0.06658614385459158}],"sentiment":"neutral","sentiment_score":0.061359462256614976,"channel":1,"num_words":13,"start":205.66,"end":209.235},{"sentences":[{"text":"that sound?","start":209.71,"end":210.59001,"sentiment":"neutral","sentiment_score":0.06716254726052284},{"text":"Sure.","start":210.59001,"end":211.09001,"sentiment":"neutral","sentiment_score":0.1070677489042282},{"text":"No worries.","start":212.385,"end":213.105,"sentiment":"neutral","sentiment_score":0.15801864862442017},{"text":"I will make sure to accommodate your...","start":213.105,"end":216.86499,"sentiment":"neutral","sentiment_score":0.1654674027647291},{"text":"Whichever request that you want, either six months 15% discount or the three months fifteen percent discount with first month","start":216.86499,"end":225.18,"sentiment":"neutral","sentiment_score":0.03659491939470172}],"sentiment":"neutral","sentiment_score":0.07648751087253913,"channel":0,"num_words":32,"start":209.71,"end":225.18},{"sentences":[{"text":"Okay.","start":226.76999,"end":227.25,"sentiment":"neutral","sentiment_score":0.10403212904930116},{"text":"I'll just call...","start":227.25,"end":228.31,"sentiment":"neutral","sentiment_score":0.08344453076521556},{"text":"I'll think and I'll let you know about this one.","start":229.32999,"end":231.82999,"sentiment":"neutral","sentiment_score":0.09058897942304611}],"sentiment":"neutral","sentiment_score":0.09001825111252922,"channel":1,"num_words":14,"start":226.76999,"end":231.82999},{"sentences":[{"text":"free?","start":231.34,"end":231.84,"sentiment":"neutral","sentiment_score":0.0880230963230133},{"text":"Sure.","start":232.14,"end":232.62,"sentiment":"neutral","sentiment_score":0.22060413658618927},{"text":"We'll be more than happy to assist you.","start":232.62,"end":234.45999,"sentiment":"positive","sentiment_score":0.4976796619594097},{"text":"And if you want, you can always look for my name.","start":234.45999,"end":237.01999,"sentiment":"neutral","sentiment_score":0.2223125073042783},{"text":"Sorry.","start":237.01999,"end":237.26,"sentiment":"neutral","sentiment_score":-0.006432361900806427}],"sentiment":"neutral","sentiment_score":0.30586680668321525,"channel":0,"num_words":22,"start":231.34,"end":237.26},{"sentences":[{"text":"I was not able to attend to you earlier.","start":237.26,"end":240.48,"sentiment":"neutral","sentiment_score":-0.1159033328294754},{"text":"But we'll make sure that every way possible that we'll be able to provide you the best price that you are...","start":241.125,"end":248.80501,"sentiment":"neutral","sentiment_score":0.12026808056093398},{"text":"That you prefer.","start":248.80501,"end":249.945,"sentiment":"neutral","sentiment_score":0.10168250401814778},{"text":"Okay?","start":250.16501,"end":250.66501,"sentiment":"neutral","sentiment_score":0.10462741553783415},{"text":"Thank you so much.","start":252.965,"end":254.04,"sentiment":"positive","sentiment_score":0.4298549070954323}],"sentiment":"neutral","sentiment_score":0.09504195400758793,"channel":0,"num_words":38,"start":237.26,"end":254.04},{"sentences":[{"text":"Anything else I can help you with today?","start":254.43999,"end":256.21997,"sentiment":"neutral","sentiment_score":0.21888186410069466}],"sentiment":"neutral","sentiment_score":0.21888186410069466,"channel":0,"num_words":8,"start":254.43999,"end":256.21997},{"sentences":[{"text":"No.","start":256.54,"end":256.78,"sentiment":"neutral","sentiment_score":-0.015125911682844162},{"text":"That's it.","start":256.78,"end":257.53,"sentiment":"neutral","sentiment_score":0.006912513345014304}],"sentiment":"neutral","sentiment_score":-0.00043362833093851805,"channel":1,"num_words":3,"start":256.54,"end":257.53},{"sentences":[{"text":"Thank you so much, Rosemary.","start":258.28,"end":259.74,"sentiment":"positive","sentiment_score":0.4447965681552887},{"text":"And if you need further assistance regarding with your service or your account, please don't hesitate to call us.","start":259.96,"end":264.68,"sentiment":"neutral","sentiment_score":0.09253030466405969},{"text":"Once you're...","start":264.68,"end":265.41998,"sentiment":"neutral","sentiment_score":0.04331679455935955},{"text":"You've already considered your plan either for confirmation to a confirmation to continue the six month 15% discount or just the three months, just let us know so that we can update your account as well.","start":265.47998,"end":274.935,"sentiment":"neutral","sentiment_score":0.1892689329882463},{"text":"Alright?","start":274.935,"end":275.435,"sentiment":"neutral","sentiment_score":0.164652019739151}],"sentiment":"neutral","sentiment_score":0.17534961628298912,"channel":0,"num_words":63,"start":258.28,"end":275.435},{"sentences":[{"text":"Okay.","start":276.0489,"end":276.5489,"sentiment":"neutral","sentiment_score":0.2326999455690384}],"sentiment":"neutral","sentiment_score":0.2326999455690384,"channel":1,"num_words":1,"start":276.0489,"end":276.5489},{"sentences":[{"text":"Thank you.","start":277.495,"end":278.13498,"sentiment":"positive","sentiment_score":0.3392278850078583},{"text":"Thank you so much, Rosemary, for your time.","start":278.13498,"end":279.97498,"sentiment":"positive","sentiment_score":0.8756376579403877},{"text":"Have a great day.","start":279.97498,"end":280.615,"sentiment":"positive","sentiment_score":0.7939808219671249},{"text":"Goodbye for now.","start":280.615,"end":281.675,"sentiment":"neutral","sentiment_score":0.1808384284377098}],"sentiment":"positive","sentiment_score":0.6707056239247322,"channel":0,"num_words":17,"start":277.495,"end":281.675}]},"summary":{"result":"success","short":"The customer, Rosemary, called Airtel to inquire about a discount on her plan. The representative, Mary, informed her that the discount would start in November and that the best offer for her was a three month free plan with a 15% discount. Mary offered to check on the discount and call Rosemary back if needed."},"intents":{"segments":[{"text":"If you want, I'll make sure to check on this.","start_word":280,"end_word":289,"intents":[{"intent":"Check plan availability","confidence_score":0.0057929386}]},{"text":"I can go ahead and make your free month instead and lessen your... I mean, minimize the... Or deduct the three month 15% discount.","start_word":291,"end_word":314,"intents":[{"intent":"Offer discount","confidence_score":0.009619677}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary. May I have your name, please?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.492360919713974},{"text":"Hi. I Oh, hi, Rosemary. How can I help you? just got a mail, like, twelve months contact and 15% discount, but you're charging $2 extra for me. $2 extra. Just give me one second. Let me just take a take a look into it. It 2 should dollars be 50 extra. 9.45. Right? Oh, hold on. Just give me one second. Oh, so here's what happened. This is actually an upfront upfront charge for you, Rosemary, since for the first month, you will be charged for the regular price. So your first month of six months, 15% discount will start by next month, November. So that will last until April. So that's November, December, January, February, March, April, which covers the six months 15% discount for your service. I'm getting one month free or loss for this plan. Our current website offers the best offer, which is the 15% discount for six months. If I'm getting one month free only, I will take this plan.","start_word":15,"end_word":180,"sentiment":"neutral","sentiment_score":-0.036389172077178955},{"text":"Otherwise, I will cancel this one.","start_word":181,"end_word":186,"sentiment":"negative","sentiment_score":-0.47360777854919434},{"text":"I'm sorry. What's I that don't again? want this plan. If I get one month free, only I will take this plan.","start_word":187,"end_word":208,"sentiment":"neutral","sentiment_score":-0.2760244607925415},{"text":"Otherwise, I will not take this plan. I'll cancel this.","start_word":209,"end_word":218,"sentiment":"negative","sentiment_score":-0.4228159189224243},{"text":"Rosemary, actually, our plan usually... I mean, our discount usually three months. And right now, the best... I mean, three months 15 right now is actually... We are offering actually the best Before prices you and said discounted. one month free and three months three months 15% discount, you said before. Oh, yeah. Say in six six months, 15% discount. Okay. If you want, I'll make sure to check on this. I can go ahead and make your free month instead and lessen your... I mean, minimize the... Or deduct the three month 15% discount. If... I I really understand what we have discussed prior the activation. Please also understand that the price... I mean, our... We also upgrade our plan, and we also follow our... What's current on the website. But no worries, Rosemary. Okay? I hear you. I can go back with my previous offer to you. I'll make an exemption. I'll give you an... A three month... One month free and then 15% discount for the rest of the three months. How does I'll think about this. I'll think about this, and I'll call you back. that sound? Sure. No worries. I will make sure to accommodate your... Whichever request that you want, either six months 15% discount or the three months fifteen percent discount with first month Okay. I'll just call... I'll think and I'll let you know about this one. free? Sure.","start_word":219,"end_word":455,"sentiment":"neutral","sentiment_score":0.0386833319409047},{"text":"We'll be more than happy to assist you.","start_word":456,"end_word":463,"sentiment":"positive","sentiment_score":0.4636054933071137},{"text":"And if you want, you can always look for my name. Sorry. I was not able to attend to you earlier. But we'll make sure that every way possible that we'll be able to provide you the best price that you are... That you prefer. Okay?","start_word":464,"end_word":509,"sentiment":"neutral","sentiment_score":0.09417605400085448},{"text":"Thank you so much.","start_word":510,"end_word":513,"sentiment":"positive","sentiment_score":0.43175435066223145},{"text":"Anything else I can help you with today? No. That's it.","start_word":514,"end_word":524,"sentiment":"neutral","sentiment_score":0.11944210529327393},{"text":"Thank you so much, Rosemary.","start_word":525,"end_word":529,"sentiment":"positive","sentiment_score":0.4610110521316528},{"text":"And if you need further assistance regarding with your service or your account, please don't hesitate to call us. Once you're... You've already considered your plan either for confirmation to a confirmation to continue the six month 15% discount or just the three months, just let us know so that we can update your account as well. Alright? Okay.","start_word":530,"end_word":588,"sentiment":"neutral","sentiment_score":0.1447717845439911},{"text":"Thank you. Thank you so much, Rosemary, for your time. Have a great day.","start_word":589,"end_word":602,"sentiment":"positive","sentiment_score":0.7836785103593554},{"text":"Goodbye for now.","start_word":603,"end_word":605,"sentiment":"neutral","sentiment_score":0.32535338401794434}],"average":{"sentiment":"neutral","sentiment_score":0.05326147912775429}}}}