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Craig speaking. Yeah. Good. Thanks.\n\nYep. Yeah. I've just stopped there. I just no longer work for that company that I was working for before. Yeah.\n\nYeah. No. No. Nope. Nothing like that at the moment, though.\n\nSo we're all good. Can you update your system, please, and just take me off there? That'll be amazing. Okay. Thanks, mate.\n\nThanks. Bye. 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Craig speaking.\n\nChannel 0: Yes. Good morning. Greg, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. Good. Thanks. Yep.\n\nChannel 0: Alright. Again, that's wonderful. I'm doing wonderful, sir. Thank you for asking. Greg, I hope you still remember the company because the last time that we touched base with you, it was February of this year.\n\nChannel 1: Yeah. I've just stopped there. I just no longer work for that company that I was working for before.\n\nChannel 0: Alright. So\n\nChannel 1: Yeah.\n\nChannel 0: so you're we're present company now. Are you still holding the\n\nChannel 1: Yeah.\n\nChannel 0: same\n\nChannel 1: No. No.\n\nChannel 0: role?\n\nChannel 1: Nope. Nothing like that at the moment, though. So we're all good. Can you update your system, please, and just take me off there? That'll be amazing.\n\nChannel 0: Alright. 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Cloud Solution IT representative, Ronald, calls the customer, Greg, to ask if he remembers the company. He explains that they have stopped working there and asks if Greg can update his system, to which Greg agrees. Ronald thanks him and asks him to take him off his list."},"intents":{"segments":[{"text":"Can you update your system, please, and just take me off there?","start_word":108,"end_word":119,"intents":[{"intent":"Update system","confidence_score":0.632834}]}]},"sentiments":{"segments":[{"text":"Hello. Craig speaking. Yes.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.04494829848408699},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3590104281902313},{"text":"Greg, it's Ronald from Cloud Solution IT. How are you doing today? Yeah.","start_word":6,"end_word":18,"sentiment":"neutral","sentiment_score":0.23289600014686584},{"text":"Good. Thanks.","start_word":19,"end_word":20,"sentiment":"positive","sentiment_score":0.43681538105010986},{"text":"Yep.","start_word":21,"end_word":21,"sentiment":"neutral","sentiment_score":0.2299407422542572},{"text":"Alright. Again, that's wonderful. I'm doing wonderful, sir. Thank you for asking.","start_word":22,"end_word":33,"sentiment":"positive","sentiment_score":0.6293957233428955},{"text":"Greg, I hope you still remember the company because the last time that we touched base with you, it was February of this year. Yeah. I've just stopped there. I just no longer work for that company that I was working for before. Alright. So Yeah. so you're we're present company now. Are you still holding the Yeah. same No. No. role? Nope. Nothing like that at the moment, though. So we're all good. Can you update your system, please, and just take me off there? That'll be amazing. Alright. No. No. Okay. No Thanks, worries, mate. Carol. Thank you. Alright. Thanks. Bye Bye. bye. Bye.","start_word":34,"end_word":139,"sentiment":"neutral","sentiment_score":-0.022806068882346153}],"average":{"sentiment":"neutral","sentiment_score":0.08959228342229669}}}}