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I will communicate to our tech support team regarding that. I'll yeah. Yep. Just to be clear, you have already set up all your router and modem? Yes. So, yeah, Paula also mentioned that you already have a router. We just need to make sure that your router is Yes. Okay. Oh, so are you not gonna subscribe with us but with Telstra? For NBN network just give me one second. Because if you don't have a compatible router, John, you will need to purchase a router with us. So the a x 18 100 y five six. Let me check that. Hold on. Yeah. Yeah. Yeah. So you are telling me that the Telstra provide I mean, the current promotion with Telstra right now is they also provide the router if you are to subscribe. Well, that's so good that you've already set up everything. However, for NBN Network, I checked on your address, and it's compatible with I mean, serviceable with NBN. And currently, customers will need to purchase their own router if they don't have one yet. So yeah. So Well, the the one is oh, you no longer have it. Yeah. We can take it. Yeah. Once you have the box and also the router, all you have to do is to reply us with your model name and then Okay. Hold on. Let me check here. Can you tell me which plan are you are you currently thinking of subscribing in Telstra? I just want to make sure no. I mean, we actually don't have a Telstra tel I mean I mean, with Telstra and Airtel work separately, and the network is the NBN. And if you are going to subscribe with us? You mean we have a direct partnership with NBN? Hold on. Because we are actually partnered with NBN, and we, once we verify the service is your service address is serviceable with, NBN, we contact NBN to activate your service in your location. You mean someone to visit your address? Well, we have we can have you connected as soon as you purchase us the router. And then once you receive it, that's the time that you can be connected to the Internet. Once you once you what once you once we process your order or the plan with us, your serve your Internet is already activated. All we need to do is to just wait for your purchased router to be delivered to your address, and you're good to go to connect with your Internet. In the moment, it's actually self set up by the customer, and we don't dispatch technicians to us. Okay. So do you want us to proceed with your I mean, with your plan right now? Okay. Alright. So if you have an access on the Internet, could you please oh, alright. So let me send you a hold hold on. Let me just check here. Hold on. Because the price has actually changed on I mean, the there is a price changes on the email that you received right now. Can you tell me or before or previously that was sent by Paula, could you provide me your preferred NDPS or preferred plan so that I can compare how much is the current price on I mean, that we have here. Sure. No worries. I'll take a look into it. I'm sorry? Our our office hours is until 6PM. So it's nine AM to six PM. Let me ask if you are currently reviewing our current site right now. I mean, I mean, before. Oh, mhmm. Because yeah. So it's, yeah, it's 25 download over 10 yeah. So it's 20 five over 10 Mbps for $67 per month. And Yes. Yes. Well, I can still offer that for to you. I can still sure. Sure. Can how about you providing me a specific time for you to for me to call you back? Sure. Yes. I'll try to call you again later at 03:30PM. Okay? Thank you. Thank you. 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John. My name is Mary again from Airedale. Yeah. So yeah. So yeah.\n\nShe's one of my colleague, Paula. I know you that you've already talked to her. Right? I will communicate to our tech support team regarding that. I'll yeah.\n\nYep. Just to be clear, you have already set up all your router and modem? Yes. So, yeah, Paula also mentioned that you already have a router. We just need to make sure that your router is Yes.\n\nOkay. Oh, so are you not gonna subscribe with us but with Telstra? For NBN network just give me one second. Because if you don't have a compatible router, John, you will need to purchase a router with us. So the a x 18 100 y five six.\n\nLet me check that. Hold on. Yeah. Yeah. Yeah.\n\nSo you are telling me that the Telstra provide I mean, the current promotion with Telstra right now is they also provide the router if you are to subscribe. Well, that's so good that you've already set up everything. However, for NBN Network, I checked on your address, and it's compatible with I mean, serviceable with NBN. And currently, customers will need to purchase their own router if they don't have one yet. So yeah.\n\nSo Well, the the one is oh, you no longer have it. Yeah. We can take it. Yeah. Once you have the box and also the router, all you have to do is to reply us with your model name and then Okay.\n\nHold on. Let me check here. Can you tell me which plan are you are you currently thinking of subscribing in Telstra? I just want to make sure no. I mean, we actually don't have a Telstra tel I mean I mean, with Telstra and Airtel work separately, and the network is the NBN.\n\nAnd if you are going to subscribe with us? You mean we have a direct partnership with NBN? Hold on. Because we are actually partnered with NBN, and we, once we verify the service is your service address is serviceable with, NBN, we contact NBN to activate your service in your location. You mean someone to visit your address?\n\nWell, we have we can have you connected as soon as you purchase us the router. And then once you receive it, that's the time that you can be connected to the Internet. Once you once you what once you once we process your order or the plan with us, your serve your Internet is already activated. All we need to do is to just wait for your purchased router to be delivered to your address, and you're good to go to connect with your Internet. In the moment, it's actually self set up by the customer, and we don't dispatch technicians to us.\n\nOkay. So do you want us to proceed with your I mean, with your plan right now? Okay. Alright. So if you have an access on the Internet, could you please oh, alright.\n\nSo let me send you a hold hold on. Let me just check here. Hold on. Because the price has actually changed on I mean, the there is a price changes on the email that you received right now. Can you tell me or before or previously that was sent by Paula, could you provide me your preferred NDPS or preferred plan so that I can compare how much is the current price on I mean, that we have here.\n\nSure. No worries. I'll take a look into it. I'm sorry? Our our office hours is until 6PM.\n\nSo it's nine AM to six PM. Let me ask if you are currently reviewing our current site right now. I mean, I mean, before. Oh, mhmm. Because yeah.\n\nSo it's, yeah, it's 25 download over 10 yeah. So it's 20 five over 10 Mbps for $67 per month. And Yes. Yes. Well, I can still offer that for to you.\n\nI can still sure. Sure. Can how about you providing me a specific time for you to for me to call you back? Sure. Yes.\n\nI'll try to call you again later at 03:30PM. Okay? Thank you. Thank you. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello, John.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.04401169531047344},{"text":"My name is Mary again from Airedale.","start":4.3199997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.07894694379397801},{"text":"Yeah.","start":14.24,"end":14.74,"sentiment":"neutral","sentiment_score":0.013212637044489384},{"text":"So yeah.","start":14.955,"end":16.415,"sentiment":"neutral","sentiment_score":0.039348624646663666},{"text":"So yeah.","start":16.955,"end":17.775,"sentiment":"neutral","sentiment_score":0.06743700429797173}],"sentiment":"neutral","sentiment_score":0.06195970657946808,"num_words":14,"start":3.84,"end":17.775},{"sentences":[{"text":"She's one of my colleague, Paula.","start":17.835,"end":20.075,"sentiment":"neutral","sentiment_score":0.08863271400332451},{"text":"I know you that you've already talked to 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no.","start":466.815,"end":475.935,"sentiment":"neutral","sentiment_score":-0.02398306450673512},{"text":"I mean, we actually don't have a Telstra tel I mean I mean, with Telstra and Airtel work separately, and the network is the NBN.","start":475.935,"end":502.215,"sentiment":"neutral","sentiment_score":-0.06913079239428044}],"sentiment":"neutral","sentiment_score":-0.026683780882093642,"num_words":54,"start":446.095,"end":502.215},{"sentences":[{"text":"And if you are going to subscribe with us?","start":502.275,"end":504.535,"sentiment":"neutral","sentiment_score":0.03513681350482835},{"text":"You mean we have a direct partnership with NBN?","start":516.42,"end":519.56,"sentiment":"neutral","sentiment_score":0.009065200471215777},{"text":"Hold on.","start":531.075,"end":531.715,"sentiment":"neutral","sentiment_score":0.007542051374912263},{"text":"Because we are actually partnered with NBN, and we, once we verify the service is your service address is serviceable with, NBN, we contact NBN to activate your service in your location.","start":531.715,"end":545.05005,"sentiment":"neutral","sentiment_score":0.07701610983349383},{"text":"You mean someone to visit your address?","start":578.535,"end":581.515,"sentiment":"neutral","sentiment_score":0.03710419391947133}],"sentiment":"neutral","sentiment_score":0.053171984756649554,"num_words":59,"start":502.275,"end":581.515},{"sentences":[{"text":"Well, we have we can have you connected as soon as you purchase us the router.","start":590.88,"end":597.2,"sentiment":"neutral","sentiment_score":0.31482410430908203},{"text":"And then once you receive it, that's the time that you can be connected to the Internet.","start":597.2,"end":600.74005,"sentiment":"neutral","sentiment_score":0.2088321508730159},{"text":"Once you once you what once you once we process your order or the plan with us, your serve your Internet is already activated.","start":600.96,"end":612.225,"sentiment":"neutral","sentiment_score":0.23505847435444593},{"text":"All we need to do is to just wait for your purchased router to be delivered to your address, and you're good to go to connect with your Internet.","start":612.365,"end":619.26,"sentiment":"neutral","sentiment_score":0.26353555763589925},{"text":"In the moment, it's actually self set up by the customer, and we don't dispatch technicians to us.","start":627.34,"end":638.085,"sentiment":"neutral","sentiment_score":0.013576692073709436}],"sentiment":"neutral","sentiment_score":0.21265045429866475,"num_words":104,"start":590.88,"end":638.085},{"sentences":[{"text":"Okay.","start":655.51996,"end":655.92,"sentiment":"neutral","sentiment_score":0.062159936875104904},{"text":"So do you want us to proceed with your I mean, with your plan right now?","start":655.92,"end":661.69995,"sentiment":"neutral","sentiment_score":0.08609844697639346},{"text":"Okay.","start":662.32,"end":662.82,"sentiment":"neutral","sentiment_score":0.1452406644821167},{"text":"Alright.","start":664.03503,"end":664.53503,"sentiment":"neutral","sentiment_score":0.1801842749118805},{"text":"So if you have an access on the Internet, could you please oh, alright.","start":664.755,"end":672.995,"sentiment":"neutral","sentiment_score":0.13011239362614496}],"sentiment":"neutral","sentiment_score":0.10868889511083112,"num_words":33,"start":655.51996,"end":672.995},{"sentences":[{"text":"So let me send you a hold hold on.","start":672.995,"end":683.2,"sentiment":"neutral","sentiment_score":0.08072918322351244},{"text":"Let me just check here.","start":683.2,"end":684.66,"sentiment":"neutral","sentiment_score":0.012552499771118164},{"text":"Hold on.","start":698.32495,"end":698.96497,"sentiment":"neutral","sentiment_score":-0.01610990520566702},{"text":"Because the price has actually changed on I mean, the there is a price changes on the email that you received right now.","start":698.96497,"end":710.08,"sentiment":"neutral","sentiment_score":-0.08002445684826892},{"text":"Can you tell me or before or previously that was sent by Paula, could you provide me your preferred NDPS or preferred plan so that I can compare how much is the current price on I mean, that we have here.","start":710.08,"end":723.355,"sentiment":"neutral","sentiment_score":0.09133925298001708}],"sentiment":"neutral","sentiment_score":0.033268152526579796,"num_words":80,"start":672.995,"end":723.355},{"sentences":[{"text":"Sure.","start":729.735,"end":730.055,"sentiment":"neutral","sentiment_score":0.017776373773813248},{"text":"No worries.","start":730.055,"end":730.615,"sentiment":"neutral","sentiment_score":-0.055363938212394714},{"text":"I'll take a look into it.","start":730.615,"end":732.15497,"sentiment":"neutral","sentiment_score":-0.012337093551953634},{"text":"I'm sorry?","start":748.915,"end":749.575,"sentiment":"neutral","sentiment_score":-0.15825045853853226},{"text":"Our our office hours is until 6PM.","start":762.99,"end":766.19,"sentiment":"neutral","sentiment_score":-0.04628640227019787}],"sentiment":"neutral","sentiment_score":-0.04485998871839709,"num_words":18,"start":729.735,"end":766.19},{"sentences":[{"text":"So it's nine AM to six PM.","start":766.19,"end":768.37,"sentiment":"neutral","sentiment_score":-0.0387824968035732},{"text":"Let me ask if you are currently reviewing our current site right now.","start":793.18,"end":797.66,"sentiment":"neutral","sentiment_score":-0.07530347114572158},{"text":"I mean, I mean, before.","start":797.66,"end":799.12,"sentiment":"neutral","sentiment_score":-0.04039127789437771},{"text":"Oh, mhmm.","start":803.675,"end":805.295,"sentiment":"neutral","sentiment_score":-0.035811519250273705},{"text":"Because yeah.","start":808.875,"end":811.295,"sentiment":"neutral","sentiment_score":-0.0077573657035827645}],"sentiment":"neutral","sentiment_score":-0.05308678489306878,"num_words":29,"start":766.19,"end":811.295},{"sentences":[{"text":"So it's, yeah, it's 25 download over 10 yeah.","start":821.06006,"end":830.215,"sentiment":"neutral","sentiment_score":0.024367644761999447},{"text":"So it's 20 five over 10 Mbps for $67 per month.","start":830.215,"end":835.515,"sentiment":"neutral","sentiment_score":0.028572625226595184},{"text":"And Yes.","start":838.135,"end":847.9,"sentiment":"neutral","sentiment_score":-0.03180147521197796},{"text":"Yes.","start":855.88,"end":856.38,"sentiment":"neutral","sentiment_score":-0.0007924530655145645},{"text":"Well, I can still offer that for to you.","start":856.53503,"end":859.015,"sentiment":"neutral","sentiment_score":0.15770614478323194}],"sentiment":"neutral","sentiment_score":0.05901773687219247,"num_words":32,"start":821.06006,"end":859.015},{"sentences":[{"text":"I can still sure.","start":859.015,"end":872.395,"sentiment":"neutral","sentiment_score":-0.10254447907209396},{"text":"Sure.","start":875.04004,"end":875.54004,"sentiment":"neutral","sentiment_score":0.1138477474451065},{"text":"Can how about you providing me a specific time for you to for me to call you back?","start":875.68005,"end":881.7,"sentiment":"neutral","sentiment_score":0.09350350892378224},{"text":"Sure.","start":898.21497,"end":898.71497,"sentiment":"neutral","sentiment_score":0.10745685547590256},{"text":"Yes.","start":898.855,"end":899.255,"sentiment":"neutral","sentiment_score":0.10423902422189713}],"sentiment":"neutral","sentiment_score":0.06393715485930443,"num_words":25,"start":859.015,"end":899.255},{"sentences":[{"text":"I'll try to call you again later at 03:30PM.","start":899.255,"end":901.65497,"sentiment":"neutral","sentiment_score":0.08482060912582609},{"text":"Okay?","start":901.65497,"end":902.15497,"sentiment":"neutral","sentiment_score":0.10669158399105072},{"text":"Thank you.","start":904.14,"end":904.88,"sentiment":"positive","sentiment_score":0.6950640678405762},{"text":"Thank you.","start":907.18,"end":907.66003,"sentiment":"positive","sentiment_score":0.7052825689315796},{"text":"Have a great day.","start":907.66003,"end":908.72003,"sentiment":"positive","sentiment_score":0.7469212859869003}],"sentiment":"positive","sentiment_score":0.3699141935341888,"num_words":18,"start":899.255,"end":908.72003}]}}]},{"alternatives":[{"transcript":"John Mark speaking. Hello? Yes. Yes. I am. I did recognize the number to figure I was speaking again a month, but that was twelve o 2. Oh, that was the young lady I spoke to before. Sorry. Hello? Yeah. Yeah. Well, she didn't expect you to send me an email a while ago. We're ready to rock and roll with things now. So so the the question I the question I have for you is because where I am is a new development, they're they're they're saying it's a $300 new development fee now. I've already installed I've already installed the the cable to to point points of that answer to any installation also. Do we just provide me with a modem and you guys with your or browser and they use with a modem and then we're right to rock and roll. So is there someone I can speak to regarding that that supposed levy? Because I've already paid $82 to get get the NBN connected into the unit. So is there some is there somewhere we we we can talk to to to how we go regarding that $300 levy that they're going to charge at this stage? Yeah. I don't I don't I don't I don't know don't know if it goes through you or you pass it back to them or something, but as I said, I have already installed the cable from the wall into the into where it is. All it has to do is give me a modem and and it and you guys give me yours and we're ready to rock and roll. So alright. But that's alright. Just give follow-up on that and get back to me on that one. That's fine. To follow-up because I really don't I'm I'll be presumed that's for them to come and install the the cable, the coax cable, the r two six cable into the into the into the into the building, but I've already done it. So it's already there and ready to rock and roll. So but, anyway, so now I want we wanna go ahead with the $25.10 plan to stay because I've there's only two of us. So we've got that on the existing place right now. Just works fine for us. So that'll be fine for the moment. So if we can organize that to be connected, would be good. Well, I've set up the cable, but I need the Telstra Telstra modem and your router or the they're routing your modem. I can't remember which one is which, but, yes, they're they're it was done to the to the building interface. I've already installed the cable and got it sitting in the wall wall point ready. So all that else I need to do is provide NBN is need to NBN need us to give me their their modem, and then you guys provide your because I don't I have a modem for them. It's four years old. I don't know where it is anymore at the moment. So so I guess you'd check the modem for that as well too, and we'll rock and roll from there when you're ready. So Well, no. I don't no. I don't I don't have a router. No. I did have one somewhere that I've I mean, I'll find in the box, and it's probably three years well, the best box would be three, four years old. So just I don't have one anymore that I would think would be be up to date to what it was if it is there. So god knows which box it's in. It's in a box of thirty thirty boxes sitting in a garage somewhere, so which I've gotta pick up tomorrow. So just I need a router and but I need Telstra to provide me with that or NBN as it is to provide me with their router. I don't have one of those. So alrighty. But all I needed for them is to send it out via post something because I said I've already done the install. So there that just is a plug. If I turn on the exchange or turn on in their area, it's ready to rock and roll. So alrighty? No. No. No. I'm happy to go with you guys, but well, NBN account provide I don't even have to provide the incoming modem that you provide or is it one it it's gonna be a coax cable. So do you provide both to you or do they provide the NBN provide the the the the modem incoming off the street? Yeah. Yeah. I will I will I will I will I want you to route it because I don't have one with it. You know, if your one does both, if it has a connection to plug in because it's delivered HS or it is, but which will be a coax coax into the building rather than a data a a fiber. So if you've got one router, that's all. I just need one router, and I didn't know if they had a a separate modem and you had another router or or what went on with that. That's fine. So You there? Yep. Yep. That's alright. And some installations got because I did this sort of stuff for for living and such, and some cases tells to provide them a modem, and you can get a or and you get a router from some from whomever your carrier is, but I don't know if your one has one already in built into it or whether in the end need to provide the incoming the incoming point first, and then you just plug we just plug the router into that. I don't know what situation is for that for that for you guys, how you operate with that. So Okay. That's fine. Yep. I'll go get get up with that. That's fine because I don't have a router. So I definitely need a router. I should know if, as I said, in some of the older installations, there's a there's a Telstra modem first and then then the the the carrier the other person provides a router. But if your router does both, that's fine. No problems at all. Once you go look at that building as as in 34 Sprouty Switch, you know that it's a delivered via coax cable rather than rather than a fiber cable or or something else. So that's all. So you provide the router to me. That's that's fine. But all we need is NBN to turn it on because I've already done the internal the work from the outside of the building to internal to to where it's gonna be sitting already done. I don't have one. So you're gonna provide the router for me anyway. She just said so it's part of the promotion. So go ahead with that. That's fine. I said I don't my my I don't I don't have a router at all. So I did have one, but so it said it's probably at least minimum four years old because that's and it goodness knows where it is. Don't know. Oh, well, it is it is somewhere. It's in a box, and I'm picking all boxes up tomorrow, but I don't know. Look. What I'll I'll I'll I'll when I guess I can if I do find the box and find the box, I'm picking up all the gear from from my mother in law's place from a new house tomorrow if it happens to appear in the next day. So I'll let you know, and we can see if it is compatible, but I don't I don't even know which box would be in this. There's probably 30 of me to choose from. They're gonna check. If I find it, I'll check it and let you know. And if I don't, then she'll provide me with a new one at this stage, and we'll go from there. So alrighty? Yeah. Well, that's right. Once if I can find it, I'll give you the model number and you tell me if it if it if I find it, if it's compatible. If it's not, then that's fine. Otherwise, at this moment, just put it down as a give it getting a new one. And if it's not, then if we don't need one, we can get down the track there. But at the moment, get that one out to me, and we'll get rocking and rolling. As soon as you can get it done, that's fine. How do you mean we're charged with you guys with you guys? Twenty five ten plans would be fine. Twenty five twenty five 10 plans is what will do us. Do it. Well, I mean, I'm a my name well, it's pretty straight in the end of put the build the cable into it. So I don't know. It doesn't have to be in the end. You can but you you still use NBN to connect up anyway, don't you? Is that was it all you did totally separately? Yeah. But it's it's yes. That is correct. I wanna subscribe with you. That's fine. But NBN should provide the infrastructure into the building, don't they? That stage you get the space off them. So is that correct or not? Well, I got I mean, I mean, who provides who connects the service after Aetna Street through the to the premises? Is it NBN or is it or is it you guys? Yeah. Yeah. That's fine. Well, let's just say that all I'm gonna do is to activate. I don't need it don't need them to come out and and do because I've already as I said, I've already done the installation. So it's sitting where it needs to be in the wall on the on the point where everything else is already plugged in. I've already got a wireless I've got a temporary wireless SIM card there at the moment. So I'm already up and hooked up, ready to rock and roll, but I just need the the hardwired one. I want proper ones in there so I can I'll put my security and the cameras and everything on the on the on the on the on the SIM card for the moment. So next few two or three weeks till I get connection. So if you can organize to start that process straight away, that would be handy. No. No. Did you no. It's not just for you to connect the service. Get it connected for me. I said, oh, we need to do do the connection and and send me the router where we need to go. Well Yep. Yep. Well, that's all on my name. You wanna get you wanna get that organized on Measure Rock and Roll when you guys are. So if you can get that add to me and we'll start the process now or whatever you need to do, that's fine. No. You don't need a technician, but I need I need the router before I can plug it in, don't I? So I need you to get the router out to me so I can do that, and and and we'll go go from there. Set it up. Just whatever process you need me to fill. You got any forms I need to fill out, or what do you need me to do? So Yes. Yeah. Yes. Correct. Just send it email it. Email it in the details, and I'll fill it out and send it back to you. That's fine. So you've got the biggest file. I had my details from from and then she sent me the details back to me, but I don't know what she actually got down there. I can't remember. That was that was back in the end of July. So Okay. Well, I don't have that right in front of me at this very moment. I'm on a I'm on a different phone, but okay. Look. When I get okay. Yeah. What what what time you have a look in that much but I didn't know. We discussed plans. They tell her it was only a twenty five to I don't know if that's what she wrote down. She just sent something to note. I did I haven't actually read it again for a while. So I'll look I'll when I have a look later, I'll give you are you in you what time are you in till this afternoon? What time at what time are you into working? Because I'm I'm I'm heading back home in probably a couple an hour or two's time. I can give you a tingle. I'm gonna have a look if if you're still around at that stage or or well, are you still on deck then or you're finishing earlier than that? Yeah. But I'm I'm talking but are you are you are you in till six or are you finishing earlier than that? That's what I meant for me to ring you back again. I can do so in an hour or two. Just gotta go back and find the information and just check what what what you went down the password. So but, otherwise, I just wanted to well, I need a I'm on a $25.10 plan anyway. So you had a had a discount for five, six months or something. I can't remember what it was, but I'll have to look at that. That was one that was in yes. But that's still there or not. I don't know. Well, no. Well, the last time I did look at the plan, that was back in July when she sent me the last the last So that was July 30, I think, the email that you sent me in that we went before when we're gonna be ready. So we are we are moving in tomorrow as such. So so if you wanna start the procedure for that anyway, it is what it is at the end of the day. What's the what's the what's the $25.10 plan gonna cost me now at this stage? And is the and is is the yep. Can upload. Yep. Yep. Yep. It's only a two it's only a two person. Okay. Alright. So so you don't have you're not having your discount. The discount is gone from the moment. Is it that little extra just in your offering is gone at the moment? Yeah. And and what about the what about the supposed what was the other thing she off what was the offering on there? Was I was I holiday thing? Is that still there, or is that gone as well too? Okay. I don't know if that yeah. Well, that that was that was it. I just remember that part and that part, there was a discount on thing. It's a $67.67 sort of thing. Is it okay? Good. Okay. I'll give it let me give me find the details. I'm gonna give you a tingle back later this afternoon when I get back back home again from looking after the grandchild, and we'll go from there. Alrighty? Well, I'm not exact look. Probably make it down about 03:30 if you like. This should be enough time to get get back home again and make sure my daughter's home to pick up to test so I can so I can leave the grandchild back in her care and and or her child back in her care and then go back go back home and get organized then. Alrighty? Okay. Beautiful. No worries. Thank thank you much. We'll speak to you at 03:30. Okay. Thank you. You too. 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Mark speaking. Hello? Yes. Yes. I am.\n\nI did recognize the number to figure I was speaking again a month, but that was twelve o 2. Oh, that was the young lady I spoke to before. Sorry. Hello? Yeah.\n\nYeah. Well, she didn't expect you to send me an email a while ago. We're ready to rock and roll with things now. So so the the question I the question I have for you is because where I am is a new development, they're they're they're saying it's a $300 new development fee now. I've already installed I've already installed the the cable to to point points of that answer to any installation also.\n\nDo we just provide me with a modem and you guys with your or browser and they use with a modem and then we're right to rock and roll. So is there someone I can speak to regarding that that supposed levy? Because I've already paid $82 to get get the NBN connected into the unit. So is there some is there somewhere we we we can talk to to to how we go regarding that $300 levy that they're going to charge at this stage? Yeah.\n\nI don't I don't I don't I don't know don't know if it goes through you or you pass it back to them or something, but as I said, I have already installed the cable from the wall into the into where it is. All it has to do is give me a modem and and it and you guys give me yours and we're ready to rock and roll. So alright. But that's alright. Just give follow-up on that and get back to me on that one.\n\nThat's fine. To follow-up because I really don't I'm I'll be presumed that's for them to come and install the the cable, the coax cable, the r two six cable into the into the into the into the building, but I've already done it. So it's already there and ready to rock and roll. So but, anyway, so now I want we wanna go ahead with the $25.10 plan to stay because I've there's only two of us. So we've got that on the existing place right now.\n\nJust works fine for us. So that'll be fine for the moment. So if we can organize that to be connected, would be good. Well, I've set up the cable, but I need the Telstra Telstra modem and your router or the they're routing your modem. I can't remember which one is which, but, yes, they're they're it was done to the to the building interface.\n\nI've already installed the cable and got it sitting in the wall wall point ready. So all that else I need to do is provide NBN is need to NBN need us to give me their their modem, and then you guys provide your because I don't I have a modem for them. It's four years old. I don't know where it is anymore at the moment. So so I guess you'd check the modem for that as well too, and we'll rock and roll from there when you're ready.\n\nSo Well, no. I don't no. I don't I don't have a router. No. I did have one somewhere that I've I mean, I'll find in the box, and it's probably three years well, the best box would be three, four years old.\n\nSo just I don't have one anymore that I would think would be be up to date to what it was if it is there. So god knows which box it's in. It's in a box of thirty thirty boxes sitting in a garage somewhere, so which I've gotta pick up tomorrow. So just I need a router and but I need Telstra to provide me with that or NBN as it is to provide me with their router. I don't have one of those.\n\nSo alrighty. But all I needed for them is to send it out via post something because I said I've already done the install. So there that just is a plug. If I turn on the exchange or turn on in their area, it's ready to rock and roll. So alrighty?\n\nNo. No. No. I'm happy to go with you guys, but well, NBN account provide I don't even have to provide the incoming modem that you provide or is it one it it's gonna be a coax cable. So do you provide both to you or do they provide the NBN provide the the the the modem incoming off the street?\n\nYeah. Yeah. I will I will I will I will I want you to route it because I don't have one with it. You know, if your one does both, if it has a connection to plug in because it's delivered HS or it is, but which will be a coax coax into the building rather than a data a a fiber. So if you've got one router, that's all.\n\nI just need one router, and I didn't know if they had a a separate modem and you had another router or or what went on with that. That's fine. So You there? Yep. Yep.\n\nThat's alright. And some installations got because I did this sort of stuff for for living and such, and some cases tells to provide them a modem, and you can get a or and you get a router from some from whomever your carrier is, but I don't know if your one has one already in built into it or whether in the end need to provide the incoming the incoming point first, and then you just plug we just plug the router into that. I don't know what situation is for that for that for you guys, how you operate with that. So Okay. That's fine.\n\nYep. I'll go get get up with that. That's fine because I don't have a router. So I definitely need a router. I should know if, as I said, in some of the older installations, there's a there's a Telstra modem first and then then the the the carrier the other person provides a router.\n\nBut if your router does both, that's fine. No problems at all. Once you go look at that building as as in 34 Sprouty Switch, you know that it's a delivered via coax cable rather than rather than a fiber cable or or something else. So that's all. So you provide the router to me.\n\nThat's that's fine. But all we need is NBN to turn it on because I've already done the internal the work from the outside of the building to internal to to where it's gonna be sitting already done. I don't have one. So you're gonna provide the router for me anyway. She just said so it's part of the promotion.\n\nSo go ahead with that. That's fine. I said I don't my my I don't I don't have a router at all. So I did have one, but so it said it's probably at least minimum four years old because that's and it goodness knows where it is. Don't know.\n\nOh, well, it is it is somewhere. It's in a box, and I'm picking all boxes up tomorrow, but I don't know. Look. What I'll I'll I'll I'll when I guess I can if I do find the box and find the box, I'm picking up all the gear from from my mother in law's place from a new house tomorrow if it happens to appear in the next day. So I'll let you know, and we can see if it is compatible, but I don't I don't even know which box would be in this.\n\nThere's probably 30 of me to choose from. They're gonna check. If I find it, I'll check it and let you know. And if I don't, then she'll provide me with a new one at this stage, and we'll go from there. So alrighty?\n\nYeah. Well, that's right. Once if I can find it, I'll give you the model number and you tell me if it if it if I find it, if it's compatible. If it's not, then that's fine. Otherwise, at this moment, just put it down as a give it getting a new one.\n\nAnd if it's not, then if we don't need one, we can get down the track there. But at the moment, get that one out to me, and we'll get rocking and rolling. As soon as you can get it done, that's fine. How do you mean we're charged with you guys with you guys? Twenty five ten plans would be fine.\n\nTwenty five twenty five 10 plans is what will do us. Do it. Well, I mean, I'm a my name well, it's pretty straight in the end of put the build the cable into it. So I don't know. It doesn't have to be in the end.\n\nYou can but you you still use NBN to connect up anyway, don't you? Is that was it all you did totally separately? Yeah. But it's it's yes. That is correct.\n\nI wanna subscribe with you. That's fine. But NBN should provide the infrastructure into the building, don't they? That stage you get the space off them. So is that correct or not?\n\nWell, I got I mean, I mean, who provides who connects the service after Aetna Street through the to the premises? Is it NBN or is it or is it you guys? Yeah. Yeah. That's fine.\n\nWell, let's just say that all I'm gonna do is to activate. I don't need it don't need them to come out and and do because I've already as I said, I've already done the installation. So it's sitting where it needs to be in the wall on the on the point where everything else is already plugged in. I've already got a wireless I've got a temporary wireless SIM card there at the moment. So I'm already up and hooked up, ready to rock and roll, but I just need the the hardwired one.\n\nI want proper ones in there so I can I'll put my security and the cameras and everything on the on the on the on the on the SIM card for the moment. So next few two or three weeks till I get connection. So if you can organize to start that process straight away, that would be handy. No. No.\n\nDid you no. It's not just for you to connect the service. Get it connected for me. I said, oh, we need to do do the connection and and send me the router where we need to go. Well Yep.\n\nYep. Well, that's all on my name. You wanna get you wanna get that organized on Measure Rock and Roll when you guys are. So if you can get that add to me and we'll start the process now or whatever you need to do, that's fine. No.\n\nYou don't need a technician, but I need I need the router before I can plug it in, don't I? So I need you to get the router out to me so I can do that, and and and we'll go go from there. Set it up. Just whatever process you need me to fill. You got any forms I need to fill out, or what do you need me to do?\n\nSo Yes. Yeah. Yes. Correct. Just send it email it.\n\nEmail it in the details, and I'll fill it out and send it back to you. That's fine. So you've got the biggest file. I had my details from from and then she sent me the details back to me, but I don't know what she actually got down there. I can't remember.\n\nThat was that was back in the end of July. So Okay. Well, I don't have that right in front of me at this very moment. I'm on a I'm on a different phone, but okay. Look.\n\nWhen I get okay. Yeah. What what what time you have a look in that much but I didn't know. We discussed plans. They tell her it was only a twenty five to I don't know if that's what she wrote down.\n\nShe just sent something to note. I did I haven't actually read it again for a while. So I'll look I'll when I have a look later, I'll give you are you in you what time are you in till this afternoon? What time at what time are you into working? Because I'm I'm I'm heading back home in probably a couple an hour or two's time.\n\nI can give you a tingle. I'm gonna have a look if if you're still around at that stage or or well, are you still on deck then or you're finishing earlier than that? Yeah. But I'm I'm talking but are you are you are you in till six or are you finishing earlier than that? That's what I meant for me to ring you back again.\n\nI can do so in an hour or two. Just gotta go back and find the information and just check what what what you went down the password. So but, otherwise, I just wanted to well, I need a I'm on a $25.10 plan anyway. So you had a had a discount for five, six months or something. I can't remember what it was, but I'll have to look at that.\n\nThat was one that was in yes. But that's still there or not. I don't know. Well, no. Well, the last time I did look at the plan, that was back in July when she sent me the last the last So that was July 30, I think, the email that you sent me in that we went before when we're gonna be ready.\n\nSo we are we are moving in tomorrow as such. So so if you wanna start the procedure for that anyway, it is what it is at the end of the day. What's the what's the what's the $25.10 plan gonna cost me now at this stage? And is the and is is the yep. Can upload.\n\nYep. Yep. Yep. It's only a two it's only a two person. Okay.\n\nAlright. So so you don't have you're not having your discount. The discount is gone from the moment. Is it that little extra just in your offering is gone at the moment? Yeah.\n\nAnd and what about the what about the supposed what was the other thing she off what was the offering on there? Was I was I holiday thing? Is that still there, or is that gone as well too? Okay. I don't know if that yeah.\n\nWell, that that was that was it. I just remember that part and that part, there was a discount on thing. It's a $67.67 sort of thing. Is it okay? Good.\n\nOkay. I'll give it let me give me find the details. I'm gonna give you a tingle back later this afternoon when I get back back home again from looking after the grandchild, and we'll go from there. Alrighty? Well, I'm not exact look.\n\nProbably make it down about 03:30 if you like. This should be enough time to get get back home again and make sure my daughter's home to pick up to test so I can so I can leave the grandchild back in her care and and or her child back in her care and then go back go back home and get organized then. Alrighty? Okay. Beautiful.\n\nNo worries. Thank thank you much. We'll speak to you at 03:30. Okay. Thank you.\n\nYou too. Bye now.","paragraphs":[{"sentences":[{"text":"John Mark speaking.","start":1.36,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.011026250198483467},{"text":"Hello?","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.012421430088579656},{"text":"Yes.","start":6.8799996,"end":7.2,"sentiment":"neutral","sentiment_score":0.07585178315639496},{"text":"Yes.","start":7.2,"end":7.44,"sentiment":"neutral","sentiment_score":0.0750005692243576},{"text":"I am.","start":7.44,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.07542293146252632}],"sentiment":"neutral","sentiment_score":0.04339979949872941,"num_words":8,"start":1.36,"end":7.8399997},{"sentences":[{"text":"I did recognize the number to figure I was speaking again a month, but that was twelve o 2.","start":7.8399997,"end":11.28,"sentiment":"neutral","sentiment_score":0.012020826829891456},{"text":"Oh, that was the young lady I spoke to before.","start":11.28,"end":13.219999,"sentiment":"neutral","sentiment_score":-0.007347616367042065},{"text":"Sorry.","start":14.16,"end":14.48,"sentiment":"neutral","sentiment_score":-0.02818244881927967},{"text":"Hello?","start":14.48,"end":14.98,"sentiment":"neutral","sentiment_score":0.012363155372440817},{"text":"Yeah.","start":21.645,"end":22.045,"sentiment":"neutral","sentiment_score":0.06100480258464813}],"sentiment":"neutral","sentiment_score":0.006253282976103947,"num_words":32,"start":7.8399997,"end":22.045},{"sentences":[{"text":"Yeah.","start":22.045,"end":22.365,"sentiment":"neutral","sentiment_score":0.09746383130550385},{"text":"Well, she didn't expect you to send me an email a while ago.","start":22.365,"end":24.285,"sentiment":"neutral","sentiment_score":-0.07669653514256844},{"text":"We're ready to rock and roll with things now.","start":24.285,"end":25.965,"sentiment":"positive","sentiment_score":0.662523971663581},{"text":"So so the the question I the question I have for you is because where I am is a new development, they're they're they're saying it's a $300 new development fee now.","start":25.965,"end":35.66,"sentiment":"neutral","sentiment_score":-0.10090108821168542},{"text":"I've already installed I've already installed the the cable to to point points of that answer to any installation also.","start":35.66,"end":41.9,"sentiment":"neutral","sentiment_score":0.06093115091789514}],"sentiment":"neutral","sentiment_score":0.040705504200110834,"num_words":75,"start":22.045,"end":41.9},{"sentences":[{"text":"Do we just provide me with a modem and you guys with your or browser and they use with a modem and then we're right to rock and roll.","start":41.9,"end":47.614998,"sentiment":"neutral","sentiment_score":0.16517029394363536},{"text":"So is there someone I can speak to regarding that that supposed levy?","start":47.614998,"end":51.295,"sentiment":"neutral","sentiment_score":-0.10720118364462486},{"text":"Because I've already paid $82 to get get the NBN connected into the unit.","start":51.295,"end":55.695,"sentiment":"neutral","sentiment_score":-0.017872553584831103},{"text":"So is there some is there somewhere we we we can talk to to to how we go regarding that $300 levy that they're going to charge at this stage?","start":55.695,"end":64.61,"sentiment":"neutral","sentiment_score":-0.1447562557955583},{"text":"Yeah.","start":69.79,"end":70.03,"sentiment":"neutral","sentiment_score":-0.013934310525655746}],"sentiment":"neutral","sentiment_score":-0.01391396089189354,"num_words":87,"start":41.9,"end":70.03},{"sentences":[{"text":"I don't I don't I don't I don't know don't know if it goes through you or you pass it back to them or something, but as I said, I have already installed the cable from the wall into the into where it is.","start":70.03,"end":78.525,"sentiment":"neutral","sentiment_score":-0.06637232344258916},{"text":"All it has to do is give me a modem and and it and you guys give me yours and we're ready to rock and roll.","start":78.525,"end":83.325005,"sentiment":"positive","sentiment_score":0.36624777718232226},{"text":"So alright.","start":83.325005,"end":86.285,"sentiment":"neutral","sentiment_score":0.18347296863794327},{"text":"But that's alright.","start":86.285,"end":86.765,"sentiment":"neutral","sentiment_score":0.16863069434960684},{"text":"Just give follow-up on that and get back to me on that one.","start":86.765,"end":88.605,"sentiment":"neutral","sentiment_score":0.09922746912791179}],"sentiment":"neutral","sentiment_score":0.09960062607106837,"num_words":88,"start":70.03,"end":88.605},{"sentences":[{"text":"That's fine.","start":88.605,"end":89.19,"sentiment":"neutral","sentiment_score":0.1667480282485485},{"text":"To follow-up because I really don't I'm I'll be presumed that's for them to come and install the the cable, the coax cable, the r two six cable into the into the into the into the building, but I've already done it.","start":89.19,"end":99.57632,"sentiment":"neutral","sentiment_score":-0.07316789884741108},{"text":"So it's already there and ready to rock and roll.","start":99.57632,"end":101.93684,"sentiment":"positive","sentiment_score":0.5925489693880082},{"text":"So but, anyway, so now I want we wanna go ahead with the $25.10 plan to stay because I've there's only two of us.","start":101.93684,"end":107.765,"sentiment":"neutral","sentiment_score":0.26709780531624955},{"text":"So we've got that on the existing place right now.","start":107.765,"end":110.085,"sentiment":"neutral","sentiment_score":0.30630096793174744}],"sentiment":"neutral","sentiment_score":0.143855579610152,"num_words":88,"start":88.605,"end":110.085},{"sentences":[{"text":"Just works fine for us.","start":110.085,"end":111.045,"sentiment":"positive","sentiment_score":0.5597272872924804},{"text":"So that'll be fine for the moment.","start":111.045,"end":112.16499,"sentiment":"positive","sentiment_score":0.5115424564906529},{"text":"So if we can organize that to be connected, would be good.","start":112.16499,"end":115.064995,"sentiment":"positive","sentiment_score":0.5177079314986864},{"text":"Well, I've set up the cable, but I need the Telstra Telstra modem and your router or the they're routing your modem.","start":119.94,"end":127.46001,"sentiment":"neutral","sentiment_score":0.042251891710541466},{"text":"I can't remember which one is which, but, yes, they're they're it was done to the to the building interface.","start":127.46001,"end":132.345,"sentiment":"neutral","sentiment_score":0.009870471991598606}],"sentiment":"neutral","sentiment_score":0.20786181617189536,"num_words":66,"start":110.085,"end":132.345},{"sentences":[{"text":"I've already installed the cable and got it sitting in the wall wall point ready.","start":132.345,"end":135.785,"sentiment":"neutral","sentiment_score":0.20865438928206761},{"text":"So all that else I need to do is provide NBN is need to NBN need us to give me their their modem, and then you guys provide your because I don't I have a modem for them.","start":135.785,"end":144.47,"sentiment":"neutral","sentiment_score":-0.011264720147377566},{"text":"It's four years old.","start":144.47,"end":145.19,"sentiment":"neutral","sentiment_score":-0.2816302180290222},{"text":"I don't know where it is anymore at the moment.","start":145.19,"end":147.03,"sentiment":"neutral","sentiment_score":-0.27779329717159273},{"text":"So so I guess you'd check the modem for that as well too, and we'll rock and roll from there when you're ready.","start":147.03,"end":151.34999,"sentiment":"neutral","sentiment_score":0.1300495486382557}],"sentiment":"neutral","sentiment_score":0.019871580538650353,"num_words":90,"start":132.345,"end":151.34999},{"sentences":[{"text":"So Well, no.","start":151.34999,"end":158.185,"sentiment":"neutral","sentiment_score":-0.07601807390650113},{"text":"I don't no.","start":158.185,"end":158.58499,"sentiment":"neutral","sentiment_score":-0.21183376014232635},{"text":"I don't I don't have a router.","start":158.58499,"end":160.265,"sentiment":"neutral","sentiment_score":-0.1613141426018306},{"text":"No.","start":160.265,"end":160.745,"sentiment":"neutral","sentiment_score":-0.14997482299804688},{"text":"I did have one somewhere that I've I mean, I'll find in the box, and it's probably three years well, the best box would be three, four years old.","start":160.745,"end":166.98499,"sentiment":"neutral","sentiment_score":-0.08417672162939763}],"sentiment":"neutral","sentiment_score":-0.1066012616420901,"num_words":43,"start":151.34999,"end":166.98499},{"sentences":[{"text":"So just I don't have one anymore that I would think would be be up to date to what it was if it is there.","start":166.98499,"end":172.39,"sentiment":"neutral","sentiment_score":-0.19558902502059936},{"text":"So god knows which box it's in.","start":172.39,"end":173.83,"sentiment":"neutral","sentiment_score":-0.11418077349662781},{"text":"It's in a box of thirty thirty boxes sitting in a garage somewhere, so which I've gotta pick up tomorrow.","start":173.83,"end":177.83,"sentiment":"neutral","sentiment_score":0.08136625681072474},{"text":"So just I need a router and but I need Telstra to provide me with that or NBN as it is to provide me with their router.","start":177.83,"end":184.925,"sentiment":"neutral","sentiment_score":0.045314539016948804},{"text":"I don't have one of those.","start":185.145,"end":186.265,"sentiment":"neutral","sentiment_score":-0.13803426983455816}],"sentiment":"neutral","sentiment_score":-0.043133870227371945,"num_words":85,"start":166.98499,"end":186.265},{"sentences":[{"text":"So alrighty.","start":186.265,"end":187.725,"sentiment":"neutral","sentiment_score":0.28701312094926834},{"text":"But all I needed for them is to send it out via post something because I said I've already done the install.","start":188.02501,"end":192.905,"sentiment":"positive","sentiment_score":0.33914031427014957},{"text":"So there that just is a plug.","start":192.905,"end":194.585,"sentiment":"positive","sentiment_score":0.4257526057107108},{"text":"If I turn on the exchange or turn on in their area, it's ready to rock and roll.","start":194.585,"end":199.34,"sentiment":"positive","sentiment_score":0.5141686681244109},{"text":"So alrighty?","start":199.34,"end":200.56,"sentiment":"neutral","sentiment_score":0.18509777635335922}],"sentiment":"positive","sentiment_score":0.40471790146593956,"num_words":51,"start":186.265,"end":200.56},{"sentences":[{"text":"No.","start":207.98,"end":208.22,"sentiment":"neutral","sentiment_score":-0.239012211561203},{"text":"No.","start":208.22,"end":208.38,"sentiment":"neutral","sentiment_score":-0.2591879069805145},{"text":"No.","start":208.38,"end":208.54,"sentiment":"neutral","sentiment_score":-0.3000302314758301},{"text":"I'm happy to go with you guys, but well, NBN account provide I don't even have to provide the incoming modem that you provide or is it one it it's gonna be a coax cable.","start":208.54,"end":216.095,"sentiment":"neutral","sentiment_score":-0.1275331617466041},{"text":"So do you provide both to you or do they provide the NBN provide the the the the modem incoming off the street?","start":216.095,"end":222.755,"sentiment":"neutral","sentiment_score":-0.020252813787563988}],"sentiment":"neutral","sentiment_score":-0.0938968152174207,"num_words":61,"start":207.98,"end":222.755},{"sentences":[{"text":"Yeah.","start":228.13,"end":228.63,"sentiment":"neutral","sentiment_score":-0.006102386862039566},{"text":"Yeah.","start":240.365,"end":240.765,"sentiment":"neutral","sentiment_score":0.024931084364652634},{"text":"I will I will I will I will I want you to route it because I don't have one with it.","start":240.765,"end":244.285,"sentiment":"neutral","sentiment_score":0.025574164908556712},{"text":"You know, if your one does both, if it has a connection to plug in because it's delivered HS or it is, but which will be a coax coax into the building rather than a data a a fiber.","start":244.285,"end":254.82,"sentiment":"neutral","sentiment_score":0.010908042152340595},{"text":"So if you've got one router, that's all.","start":254.82,"end":256.74,"sentiment":"neutral","sentiment_score":0.0340009955689311}],"sentiment":"neutral","sentiment_score":0.017904396701071943,"num_words":70,"start":228.13,"end":256.74},{"sentences":[{"text":"I just need one router, and I didn't know if they had a a separate modem and you had another router or or what went on with that.","start":256.74,"end":261.78,"sentiment":"neutral","sentiment_score":-0.10392323136329651},{"text":"That's fine.","start":261.78,"end":262.34,"sentiment":"neutral","sentiment_score":0.16367001086473465},{"text":"So You there?","start":262.34,"end":270.065,"sentiment":"neutral","sentiment_score":-0.006723202144106229},{"text":"Yep.","start":270.685,"end":271.185,"sentiment":"neutral","sentiment_score":0.0439465306699276},{"text":"Yep.","start":271.80502,"end":272.125,"sentiment":"neutral","sentiment_score":0.11241795867681505}],"sentiment":"neutral","sentiment_score":-0.06989473067224025,"num_words":35,"start":256.74,"end":272.125},{"sentences":[{"text":"That's alright.","start":272.125,"end":272.945,"sentiment":"neutral","sentiment_score":0.08649496361613275},{"text":"And some installations got because I did this sort of stuff for for living and such, and some cases tells to provide them a modem, and you can get a or and you get a router from some from whomever your carrier is, but I don't know if your one has one already in built into it or whether in the end need to provide the incoming the incoming point first, and then you just plug we just plug the router into that.","start":274.765,"end":292.98,"sentiment":"neutral","sentiment_score":0.006465569935200444},{"text":"I don't know what situation is for that for that for you guys, how you operate with that.","start":292.98,"end":297.22,"sentiment":"neutral","sentiment_score":-0.10220760272608863},{"text":"So Okay.","start":297.22,"end":310.38,"sentiment":"neutral","sentiment_score":0.03274780325591564},{"text":"That's fine.","start":310.38,"end":310.94,"sentiment":"neutral","sentiment_score":0.2479901909828186}],"sentiment":"neutral","sentiment_score":-0.005314286249889949,"num_words":107,"start":272.125,"end":310.94},{"sentences":[{"text":"Yep.","start":310.94,"end":311.18,"sentiment":"neutral","sentiment_score":0.2259894609451294},{"text":"I'll go get get up with that.","start":311.18,"end":312.22,"sentiment":"neutral","sentiment_score":0.2514862524611609},{"text":"That's fine because I don't have a router.","start":312.22,"end":313.58,"sentiment":"neutral","sentiment_score":0.110095355194062},{"text":"So I definitely need a router.","start":313.58,"end":314.78,"sentiment":"neutral","sentiment_score":0.13597013677159944},{"text":"I should know if, as I said, in some of the older installations, there's a there's a Telstra modem first and then then the the the carrier the other person provides a router.","start":314.78,"end":323.34,"sentiment":"neutral","sentiment_score":0.04783853623225833}],"sentiment":"neutral","sentiment_score":0.09566633792763407,"num_words":55,"start":310.94,"end":323.34},{"sentences":[{"text":"But if your router does both, that's fine.","start":323.34,"end":325.695,"sentiment":"neutral","sentiment_score":0.1414135219529271},{"text":"No problems at all.","start":325.755,"end":326.89502,"sentiment":"positive","sentiment_score":0.34354349225759506},{"text":"Once you go look at that building as as in 34 Sprouty Switch, you know that it's a delivered via coax cable rather than rather than a fiber cable or or something else.","start":327.755,"end":336.155,"sentiment":"neutral","sentiment_score":0.12126539037986235},{"text":"So that's all.","start":336.155,"end":336.99,"sentiment":"neutral","sentiment_score":0.14214050769805908},{"text":"So you provide the router to me.","start":337.06998,"end":338.19,"sentiment":"neutral","sentiment_score":0.23996570706367493}],"sentiment":"neutral","sentiment_score":0.15660766363143921,"num_words":55,"start":323.34,"end":338.19},{"sentences":[{"text":"That's that's fine.","start":338.19,"end":338.83,"sentiment":"neutral","sentiment_score":0.3039475679397583},{"text":"But all we need is NBN to turn it on because I've already done the internal the work from the outside of the building to internal to to where it's gonna be sitting already done.","start":338.83,"end":346.93,"sentiment":"neutral","sentiment_score":0.12382666128022331},{"text":"I don't have one.","start":363.93,"end":364.57,"sentiment":"neutral","sentiment_score":-0.16051698848605156},{"text":"So you're gonna provide the router for me anyway.","start":364.57,"end":366.09,"sentiment":"neutral","sentiment_score":0.02774255784849326},{"text":"She just said so it's part of the promotion.","start":366.09,"end":367.53,"sentiment":"neutral","sentiment_score":0.0631959115465482}],"sentiment":"neutral","sentiment_score":0.09036923532063762,"num_words":60,"start":338.19,"end":367.53},{"sentences":[{"text":"So go ahead with that.","start":367.53,"end":368.49,"sentiment":"neutral","sentiment_score":0.07296232879161835},{"text":"That's fine.","start":368.49,"end":369.23,"sentiment":"neutral","sentiment_score":0.11704358458518982},{"text":"I said I don't my my I don't I don't have a router at all.","start":370.25,"end":373.13,"sentiment":"neutral","sentiment_score":-0.18141081829865774},{"text":"So I did have one, but so it said it's probably at least minimum four years old because that's and it goodness knows where it is.","start":373.13,"end":379.515,"sentiment":"neutral","sentiment_score":-0.1693394070921036},{"text":"Don't know.","start":380.635,"end":381.375,"sentiment":"neutral","sentiment_score":-0.1757996678352356}],"sentiment":"neutral","sentiment_score":-0.13753374762833118,"num_words":50,"start":367.53,"end":381.375},{"sentences":[{"text":"Oh, well, it is it is somewhere.","start":383.755,"end":385.035,"sentiment":"neutral","sentiment_score":-0.03425158666712897},{"text":"It's in a box, and I'm picking all boxes up tomorrow, but I don't know.","start":385.035,"end":388.875,"sentiment":"neutral","sentiment_score":-0.06551458905450999},{"text":"Look.","start":388.875,"end":389.195,"sentiment":"neutral","sentiment_score":-0.003812996670603752},{"text":"What I'll I'll I'll I'll when I guess I can if I do find the box and find the box, I'm picking up all the gear from from my mother in law's place from a new house tomorrow if it happens to appear in the next day.","start":389.195,"end":399.50998,"sentiment":"neutral","sentiment_score":0.12851824690686894},{"text":"So I'll let you know, and we can see if it is compatible, but I don't I don't even know which box would be in this.","start":399.50998,"end":404.47,"sentiment":"neutral","sentiment_score":0.016049217576017745}],"sentiment":"neutral","sentiment_score":0.054493170025428604,"num_words":96,"start":383.755,"end":404.47},{"sentences":[{"text":"There's probably 30 of me to choose from.","start":404.47,"end":406.49,"sentiment":"neutral","sentiment_score":0.011119389673694968},{"text":"They're gonna check.","start":406.55,"end":407.11,"sentiment":"neutral","sentiment_score":0.04682082186142603},{"text":"If I find it, I'll check it and let you know.","start":407.11,"end":408.71,"sentiment":"neutral","sentiment_score":0.045822449028491974},{"text":"And if I don't, then she'll provide me with a new one at this stage, and we'll go from there.","start":408.71,"end":412.215,"sentiment":"neutral","sentiment_score":-0.08583220415748656},{"text":"So alrighty?","start":412.215,"end":413.595,"sentiment":"neutral","sentiment_score":0.07882767170667648}],"sentiment":"neutral","sentiment_score":-0.018761914032934743,"num_words":44,"start":404.47,"end":413.595},{"sentences":[{"text":"Yeah.","start":423.41,"end":423.73,"sentiment":"neutral","sentiment_score":0.12807174026966095},{"text":"Well, that's right.","start":423.73,"end":424.21,"sentiment":"neutral","sentiment_score":0.2704635461171468},{"text":"Once if I can find it, I'll give you the model number and you tell me if it if it if I find it, if it's compatible.","start":424.21,"end":428.13,"sentiment":"neutral","sentiment_score":0.24593495825926462},{"text":"If it's not, then that's fine.","start":428.13,"end":429.33002,"sentiment":"neutral","sentiment_score":0.0037841624580323696},{"text":"Otherwise, at this moment, just put it down as a give it getting a new one.","start":429.33002,"end":432.85,"sentiment":"neutral","sentiment_score":-0.1365913455374539}],"sentiment":"neutral","sentiment_score":0.10220659807113544,"num_words":53,"start":423.41,"end":432.85},{"sentences":[{"text":"And if it's not, then if we don't need one, we can get down the track there.","start":432.85,"end":436.69,"sentiment":"neutral","sentiment_score":-0.056844698374762255},{"text":"But at the moment, get that one out to me, and we'll get rocking and rolling.","start":436.69,"end":439.185,"sentiment":"positive","sentiment_score":0.36457667127251625},{"text":"As soon as you can get it done, that's fine.","start":439.185,"end":440.885,"sentiment":"positive","sentiment_score":0.40649903267621995},{"text":"How do you mean we're charged with you guys with you guys?","start":468.725,"end":470.80502,"sentiment":"neutral","sentiment_score":-0.003422294743359089},{"text":"Twenty five ten plans would be fine.","start":470.80502,"end":472.64502,"sentiment":"neutral","sentiment_score":0.12088128179311752}],"sentiment":"neutral","sentiment_score":0.15704771984488733,"num_words":62,"start":432.85,"end":472.64502},{"sentences":[{"text":"Twenty five twenty five 10 plans is what will do us.","start":472.64502,"end":477.14502,"sentiment":"neutral","sentiment_score":-0.05272632143036886},{"text":"Do it.","start":481.44,"end":482.18,"sentiment":"neutral","sentiment_score":-0.12379680573940277},{"text":"Well, I mean, I'm a my name well, it's pretty straight in the end of put the build the cable into it.","start":482.24,"end":485.84,"sentiment":"neutral","sentiment_score":-0.012465335936708883},{"text":"So I don't know.","start":485.84,"end":486.4,"sentiment":"neutral","sentiment_score":-0.08975923620164394},{"text":"It doesn't have to be in the end.","start":486.4,"end":487.36,"sentiment":"neutral","sentiment_score":-0.06590132927522063}],"sentiment":"neutral","sentiment_score":-0.0422993216346553,"num_words":47,"start":472.64502,"end":487.36},{"sentences":[{"text":"You can but you you still use NBN to connect up anyway, don't you?","start":487.36,"end":490.8,"sentiment":"neutral","sentiment_score":0.09385869332722255},{"text":"Is that was it all you did totally separately?","start":490.8,"end":493.445,"sentiment":"neutral","sentiment_score":0.04778335574600431},{"text":"Yeah.","start":502.945,"end":503.185,"sentiment":"neutral","sentiment_score":0.03711520507931709},{"text":"But it's it's yes.","start":503.185,"end":505.025,"sentiment":"neutral","sentiment_score":0.05836609471589327},{"text":"That is correct.","start":505.025,"end":505.745,"sentiment":"neutral","sentiment_score":0.2872829735279083}],"sentiment":"neutral","sentiment_score":0.09279033589747644,"num_words":31,"start":487.36,"end":505.745},{"sentences":[{"text":"I wanna subscribe with you.","start":505.745,"end":506.785,"sentiment":"positive","sentiment_score":0.33458381295204165},{"text":"That's fine.","start":506.785,"end":507.525,"sentiment":"positive","sentiment_score":0.3833520710468292},{"text":"But NBN should provide the infrastructure into the building, don't they?","start":508.03,"end":510.75,"sentiment":"neutral","sentiment_score":0.09879357570951636},{"text":"That stage you get the space off them.","start":510.75,"end":512.43,"sentiment":"neutral","sentiment_score":0.0034572305157780647},{"text":"So is that correct or not?","start":512.43,"end":514.05,"sentiment":"neutral","sentiment_score":0.023279566938678425}],"sentiment":"neutral","sentiment_score":0.1154277432942763,"num_words":32,"start":505.745,"end":514.05},{"sentences":[{"text":"Well, I got I mean, I mean, who provides who connects the service after Aetna Street through the to the premises?","start":520.085,"end":524.985,"sentiment":"neutral","sentiment_score":0.014365194276684807},{"text":"Is it NBN or is it or is it you guys?","start":525.045,"end":527.545,"sentiment":"neutral","sentiment_score":-0.020014201544902542},{"text":"Yeah.","start":543.7,"end":543.94,"sentiment":"neutral","sentiment_score":0.089533731341362},{"text":"Yeah.","start":543.94,"end":544.42,"sentiment":"neutral","sentiment_score":0.06158065050840378},{"text":"That's fine.","start":544.42,"end":544.89996,"sentiment":"neutral","sentiment_score":0.11997462809085846}],"sentiment":"neutral","sentiment_score":0.013127125023553768,"num_words":36,"start":520.085,"end":544.89996},{"sentences":[{"text":"Well, let's just say that all I'm gonna do is to activate.","start":544.89996,"end":546.98,"sentiment":"neutral","sentiment_score":0.09049864113330841},{"text":"I don't need it don't need them to come out and and do because I've already as I said, I've already done the installation.","start":546.98,"end":551.585,"sentiment":"neutral","sentiment_score":-0.011284808007379373},{"text":"So it's sitting where it needs to be in the wall on the on the point where everything else is already plugged in.","start":551.585,"end":555.665,"sentiment":"neutral","sentiment_score":0.03196689194959143},{"text":"I've already got a wireless I've got a temporary wireless SIM card there at the moment.","start":555.665,"end":559.105,"sentiment":"neutral","sentiment_score":0.13240383844822645},{"text":"So I'm already up and hooked up, ready to rock and roll, but I just need the the hardwired one.","start":559.105,"end":563.425,"sentiment":"neutral","sentiment_score":0.21446623457595707}],"sentiment":"neutral","sentiment_score":0.08377024129425224,"num_words":95,"start":544.89996,"end":563.425},{"sentences":[{"text":"I want proper ones in there so I can I'll put my security and the cameras and everything on the on the on the on the on the SIM card for the moment.","start":563.425,"end":570.6,"sentiment":"neutral","sentiment_score":0.2133648551323197},{"text":"So next few two or three weeks till I get connection.","start":570.6,"end":572.75995,"sentiment":"neutral","sentiment_score":0.11398079855875536},{"text":"So if you can organize to start that process straight away, that would be handy.","start":572.75995,"end":576.45996,"sentiment":"positive","sentiment_score":0.40152794619401294},{"text":"No.","start":581.46497,"end":581.96497,"sentiment":"neutral","sentiment_score":-0.1171928346157074},{"text":"No.","start":582.345,"end":582.58496,"sentiment":"neutral","sentiment_score":-0.10481835901737212}],"sentiment":"neutral","sentiment_score":0.2310776557834422,"num_words":61,"start":563.425,"end":582.58496},{"sentences":[{"text":"Did you no.","start":582.58496,"end":583.065,"sentiment":"neutral","sentiment_score":-0.11823621888955434},{"text":"It's not just for you to connect the service.","start":583.065,"end":584.665,"sentiment":"neutral","sentiment_score":-0.04763845892416106},{"text":"Get it connected for me.","start":584.665,"end":585.545,"sentiment":"neutral","sentiment_score":0.08174168542027474},{"text":"I said, oh, we need to do do the connection and and send me the router where we need to go.","start":585.545,"end":589.165,"sentiment":"neutral","sentiment_score":0.0772849800331252},{"text":"Well Yep.","start":600.61,"end":603.11,"sentiment":"neutral","sentiment_score":0.14641540870070457}],"sentiment":"neutral","sentiment_score":0.038526725955307484,"num_words":40,"start":582.58496,"end":603.11},{"sentences":[{"text":"Yep.","start":603.25,"end":603.75,"sentiment":"neutral","sentiment_score":0.1835794299840927},{"text":"Well, that's all on my name.","start":617.065,"end":618.105,"sentiment":"positive","sentiment_score":0.5186608036359152},{"text":"You wanna get you wanna get that organized on Measure Rock and Roll when you guys are.","start":618.105,"end":621.065,"sentiment":"neutral","sentiment_score":0.30482883576084585},{"text":"So if you can get that add to me and we'll start the process now or whatever you need to do, that's fine.","start":621.065,"end":625.565,"sentiment":"neutral","sentiment_score":0.2512893443522246},{"text":"No.","start":636.65,"end":636.81,"sentiment":"neutral","sentiment_score":-0.07341770082712173}],"sentiment":"neutral","sentiment_score":0.29549732664600015,"num_words":48,"start":603.25,"end":636.81},{"sentences":[{"text":"You don't need a technician, but I need I need the router before I can plug it in, don't I?","start":636.81,"end":640.17004,"sentiment":"neutral","sentiment_score":-0.04534411877393722},{"text":"So I need you to get the router out to me so I can do that, and and and we'll go go from there.","start":640.17004,"end":644.795,"sentiment":"neutral","sentiment_score":0.06518319435417652},{"text":"Set it up.","start":644.795,"end":645.615,"sentiment":"neutral","sentiment_score":0.09790204465389252},{"text":"Just whatever process you need me to fill.","start":645.995,"end":648.07495,"sentiment":"neutral","sentiment_score":0.05667894706130028},{"text":"You got any forms I need to fill out, or what do you need me to do?","start":648.07495,"end":650.475,"sentiment":"neutral","sentiment_score":0.01959715674028677}],"sentiment":"neutral","sentiment_score":0.024136162000811763,"num_words":72,"start":636.81,"end":650.475},{"sentences":[{"text":"So Yes.","start":650.475,"end":660.31,"sentiment":"neutral","sentiment_score":0.07576249912381172},{"text":"Yeah.","start":660.37,"end":660.87,"sentiment":"neutral","sentiment_score":0.07133443653583527},{"text":"Yes.","start":661.81,"end":662.29004,"sentiment":"neutral","sentiment_score":0.11091761291027068},{"text":"Correct.","start":662.29004,"end":662.79004,"sentiment":"neutral","sentiment_score":0.15469247102737427},{"text":"Just send it email it.","start":675.605,"end":676.885,"sentiment":"neutral","sentiment_score":0.10834738463163376}],"sentiment":"neutral","sentiment_score":0.10302064418792725,"num_words":10,"start":650.475,"end":676.885},{"sentences":[{"text":"Email it in the details, and I'll fill it out and send it back to you.","start":676.885,"end":679.445,"sentiment":"neutral","sentiment_score":0.21331911254674196},{"text":"That's fine.","start":679.445,"end":679.925,"sentiment":"neutral","sentiment_score":0.24646687507629395},{"text":"So you've got the biggest file.","start":679.925,"end":686.82,"sentiment":"neutral","sentiment_score":0.04300420296688875},{"text":"I had my details from from and then she sent me the details back to me, but I don't know what she actually got down there.","start":686.82,"end":691.06,"sentiment":"neutral","sentiment_score":-0.11568683041976048},{"text":"I can't remember.","start":691.06,"end":691.62,"sentiment":"neutral","sentiment_score":-0.2094620168209076}],"sentiment":"neutral","sentiment_score":0.009958889194816913,"num_words":53,"start":676.885,"end":691.62},{"sentences":[{"text":"That was that was back in the end of July.","start":691.62,"end":693.62,"sentiment":"neutral","sentiment_score":-0.07765459530055523},{"text":"So Okay.","start":693.62,"end":725.055,"sentiment":"neutral","sentiment_score":-0.039257301948964596},{"text":"Well, I don't have that right in front of me at this very moment.","start":725.055,"end":727.295,"sentiment":"neutral","sentiment_score":-0.31964851011122974},{"text":"I'm on a I'm on a different phone, but okay.","start":727.295,"end":729.715,"sentiment":"neutral","sentiment_score":-0.18461922109127044},{"text":"Look.","start":729.775,"end":730.015,"sentiment":"neutral","sentiment_score":0.008462587371468544}],"sentiment":"neutral","sentiment_score":-0.19372619789194417,"num_words":37,"start":691.62,"end":730.015},{"sentences":[{"text":"When I get okay.","start":730.015,"end":731.215,"sentiment":"neutral","sentiment_score":-0.04604788264259696},{"text":"Yeah.","start":731.215,"end":731.455,"sentiment":"neutral","sentiment_score":-0.006105092354118824},{"text":"What what what time you have a look in that much but I didn't know.","start":731.455,"end":734.575,"sentiment":"neutral","sentiment_score":-0.09178384405871233},{"text":"We discussed plans.","start":734.575,"end":735.375,"sentiment":"neutral","sentiment_score":-0.09580785532792409},{"text":"They tell her it was only a twenty five to I don't know if that's what she wrote down.","start":735.375,"end":738.09503,"sentiment":"neutral","sentiment_score":-0.16762679540797285}],"sentiment":"neutral","sentiment_score":-0.11998540387001067,"num_words":42,"start":730.015,"end":738.09503},{"sentences":[{"text":"She just sent something to note.","start":738.09503,"end":739.86005,"sentiment":"neutral","sentiment_score":-0.1159508687754472},{"text":"I did I haven't actually read it again for a while.","start":739.86005,"end":741.78,"sentiment":"neutral","sentiment_score":-0.27913295138965954},{"text":"So I'll look I'll when I have a look later, I'll give you are you in you what time are you in till this afternoon?","start":741.78,"end":746.68005,"sentiment":"neutral","sentiment_score":-0.08175475805997849},{"text":"What time at what time are you into working?","start":749.14,"end":751.46,"sentiment":"neutral","sentiment_score":-0.1250954990585645},{"text":"Because I'm I'm I'm heading back home in probably a couple an hour or two's time.","start":751.46,"end":755.01495,"sentiment":"neutral","sentiment_score":-0.12850536173209548}],"sentiment":"neutral","sentiment_score":-0.13420868520416432,"num_words":67,"start":738.09503,"end":755.01495},{"sentences":[{"text":"I can give you a tingle.","start":755.01495,"end":755.995,"sentiment":"neutral","sentiment_score":-0.08942913760741551},{"text":"I'm gonna have a look if if you're still around at that stage or or well, are you still on deck then or you're finishing earlier than that?","start":756.055,"end":761.755,"sentiment":"neutral","sentiment_score":-0.0696328046864697},{"text":"Yeah.","start":766.2,"end":766.52,"sentiment":"neutral","sentiment_score":-0.008094746619462967},{"text":"But I'm I'm talking but are you are you are you in till six or are you finishing earlier than that?","start":766.52,"end":770.04,"sentiment":"neutral","sentiment_score":-0.11744137959820884},{"text":"That's what I meant for me to ring you back again.","start":770.04,"end":772.06,"sentiment":"neutral","sentiment_score":-0.2642592882568186}],"sentiment":"neutral","sentiment_score":-0.11742551113242533,"num_words":67,"start":755.01495,"end":772.06},{"sentences":[{"text":"I can do so in an hour or two.","start":772.2,"end":773.72,"sentiment":"neutral","sentiment_score":0.034952017996046275},{"text":"Just gotta go back and find the information and just check what what what you went down the password.","start":773.72,"end":778.46,"sentiment":"neutral","sentiment_score":-0.1510676522003977},{"text":"So but, otherwise, I just wanted to well, I need a I'm on a $25.10 plan anyway.","start":778.52,"end":783.125,"sentiment":"neutral","sentiment_score":0.05451792412820984},{"text":"So you had a had a discount for five, six months or something.","start":783.125,"end":785.605,"sentiment":"neutral","sentiment_score":0.012769258652742092},{"text":"I can't remember what it was, but I'll have to look at that.","start":785.605,"end":787.685,"sentiment":"neutral","sentiment_score":-0.09989238243836623}],"sentiment":"neutral","sentiment_score":-0.03889455111093924,"num_words":71,"start":772.2,"end":787.685},{"sentences":[{"text":"That was one that was in yes.","start":787.685,"end":788.96497,"sentiment":"neutral","sentiment_score":-0.03689727772559438},{"text":"But that's still there or not.","start":788.96497,"end":790.165,"sentiment":"neutral","sentiment_score":-0.2694795181353887},{"text":"I don't know.","start":790.165,"end":790.90497,"sentiment":"neutral","sentiment_score":-0.2238726963599523},{"text":"Well, no.","start":798.64,"end":799.52,"sentiment":"neutral","sentiment_score":-0.10644921287894249},{"text":"Well, the last time I did look at the plan, that was back in July when she sent me the last the last So that was July 30, I think, the email that you sent me in that we went before when we're gonna be ready.","start":799.52,"end":809.08496,"sentiment":"neutral","sentiment_score":-0.03338653565910847}],"sentiment":"neutral","sentiment_score":-0.06711648762575351,"num_words":64,"start":787.685,"end":809.08496},{"sentences":[{"text":"So we are we are moving in tomorrow as such.","start":809.08496,"end":811.88495,"sentiment":"neutral","sentiment_score":0.014022068679332733},{"text":"So so if you wanna start the procedure for that anyway, it is what it is at the end of the day.","start":811.88495,"end":816.72,"sentiment":"neutral","sentiment_score":0.04841499843380668},{"text":"What's the what's the what's the $25.10 plan gonna cost me now at this stage?","start":816.95996,"end":820.31995,"sentiment":"neutral","sentiment_score":-0.0013028629589825866},{"text":"And is the and is is the yep.","start":820.31995,"end":823.06,"sentiment":"neutral","sentiment_score":0.006648133276030421},{"text":"Can upload.","start":827.75995,"end":828.57996,"sentiment":"neutral","sentiment_score":0.03270216006785631}],"sentiment":"neutral","sentiment_score":0.022884159549057745,"num_words":57,"start":809.08496,"end":828.57996},{"sentences":[{"text":"Yep.","start":828.63995,"end":829.04,"sentiment":"neutral","sentiment_score":0.0501595251262188},{"text":"Yep.","start":829.04,"end":829.51996,"sentiment":"neutral","sentiment_score":0.052721619606018066},{"text":"Yep.","start":829.51996,"end":829.83997,"sentiment":"neutral","sentiment_score":0.06173810362815857},{"text":"It's only a two it's only a two person.","start":829.83997,"end":831.54,"sentiment":"neutral","sentiment_score":0.023950486340456538},{"text":"Okay.","start":836.095,"end":836.595,"sentiment":"neutral","sentiment_score":0.028418252244591713}],"sentiment":"neutral","sentiment_score":0.03143014443608431,"num_words":13,"start":828.63995,"end":836.595},{"sentences":[{"text":"Alright.","start":838.095,"end":838.57495,"sentiment":"neutral","sentiment_score":0.028773188591003414},{"text":"So so you don't have you're not having your discount.","start":838.57495,"end":840.33496,"sentiment":"neutral","sentiment_score":-0.1137722734361887},{"text":"The discount is gone from the moment.","start":840.33496,"end":841.535,"sentiment":"negative","sentiment_score":-0.4035788263593401},{"text":"Is it that little extra just in your offering is gone at the moment?","start":841.535,"end":843.95496,"sentiment":"neutral","sentiment_score":-0.2713572744812284},{"text":"Yeah.","start":848.27997,"end":848.6,"sentiment":"neutral","sentiment_score":-0.06372543424367905}],"sentiment":"neutral","sentiment_score":-0.23626450325051943,"num_words":33,"start":838.095,"end":848.6},{"sentences":[{"text":"And and what about the what about the supposed what was the other thing she off what was the offering on there?","start":848.6,"end":853.16,"sentiment":"neutral","sentiment_score":-0.08843488178469917},{"text":"Was I was I holiday thing?","start":853.16,"end":854.6,"sentiment":"neutral","sentiment_score":-0.09738936647772789},{"text":"Is that still there, or is that gone as well too?","start":854.6,"end":856.62,"sentiment":"neutral","sentiment_score":-0.08987985331226479},{"text":"Okay.","start":858.915,"end":859.075,"sentiment":"neutral","sentiment_score":-0.006002532318234444},{"text":"I don't know if that yeah.","start":859.075,"end":859.875,"sentiment":"neutral","sentiment_score":-0.14414003118872643}],"sentiment":"neutral","sentiment_score":-0.09542227617424467,"num_words":46,"start":848.6,"end":859.875},{"sentences":[{"text":"Well, that that was that was it.","start":859.875,"end":860.915,"sentiment":"neutral","sentiment_score":-0.03523824417165348},{"text":"I just remember that part and that part, there was a discount on thing.","start":860.915,"end":863.39496,"sentiment":"neutral","sentiment_score":-0.0026192297892911093},{"text":"It's a $67.67 sort of thing.","start":863.39496,"end":865.71497,"sentiment":"neutral","sentiment_score":0.002378678104529778},{"text":"Is it okay?","start":865.71497,"end":866.435,"sentiment":"neutral","sentiment_score":0.09428651382525761},{"text":"Good.","start":866.435,"end":866.755,"sentiment":"positive","sentiment_score":0.44101810455322266}],"sentiment":"neutral","sentiment_score":0.014671380271113688,"num_words":31,"start":859.875,"end":866.755},{"sentences":[{"text":"Okay.","start":866.755,"end":867.075,"sentiment":"neutral","sentiment_score":0.22873689234256744},{"text":"I'll give it let me give me find the details.","start":867.075,"end":868.515,"sentiment":"neutral","sentiment_score":0.13736152509227395},{"text":"I'm gonna give you a tingle back later this afternoon when I get back back home again from looking after the grandchild, and we'll go from there.","start":868.515,"end":873.795,"sentiment":"neutral","sentiment_score":0.09507884147266547},{"text":"Alrighty?","start":873.795,"end":874.295,"sentiment":"neutral","sentiment_score":0.08359331637620926},{"text":"Well, I'm not exact look.","start":882.46,"end":884.14,"sentiment":"neutral","sentiment_score":-0.10638668537139892}],"sentiment":"neutral","sentiment_score":0.08457138073969293,"num_words":44,"start":866.755,"end":884.14},{"sentences":[{"text":"Probably make it down about 03:30 if you like.","start":884.14,"end":886.48,"sentiment":"neutral","sentiment_score":-0.0123592269503408},{"text":"This should be enough time to get get back home again and make sure my daughter's home to pick up to test so I can so I can leave the grandchild back in her care and and or her child back in her care and then go back go back home and get organized then.","start":886.675,"end":897.635,"sentiment":"neutral","sentiment_score":0.08053770431063392},{"text":"Alrighty?","start":897.635,"end":898.135,"sentiment":"neutral","sentiment_score":0.07767218351364136},{"text":"Okay.","start":901.39,"end":901.79004,"sentiment":"neutral","sentiment_score":0.09567468613386154},{"text":"Beautiful.","start":901.79004,"end":902.29004,"sentiment":"positive","sentiment_score":0.6723129749298096}],"sentiment":"neutral","sentiment_score":0.07707463491207628,"num_words":67,"start":884.14,"end":902.29004},{"sentences":[{"text":"No worries.","start":902.35004,"end":903.09,"sentiment":"positive","sentiment_score":0.5083773732185364},{"text":"Thank thank you much.","start":904.11005,"end":904.91003,"sentiment":"positive","sentiment_score":0.7318376302719116},{"text":"We'll speak to you at 03:30.","start":904.91003,"end":906.03,"sentiment":"neutral","sentiment_score":0.31357457240422565},{"text":"Okay.","start":906.03,"end":906.53,"sentiment":"positive","sentiment_score":0.3558454215526581},{"text":"Thank you.","start":908.03,"end":908.59,"sentiment":"positive","sentiment_score":0.6694263815879822}],"sentiment":"positive","sentiment_score":0.501350059111913,"num_words":15,"start":902.35004,"end":908.59},{"sentences":[{"text":"You too.","start":908.59,"end":909.31,"sentiment":"positive","sentiment_score":0.42006175220012665},{"text":"Bye now.","start":909.31,"end":910.05,"sentiment":"neutral","sentiment_score":0.07040804624557495}],"sentiment":"neutral","sentiment_score":0.2452348992228508,"num_words":4,"start":908.59,"end":910.05}]}}]}],"paragraphs":{"transcript":"\nChannel 1: John Mark speaking. Hello?\n\nChannel 0: Hello, John. My name is Mary again from Airedale.\n\nChannel 1: Yes. Yes. I am. I did recognize the number to figure I was speaking again a month, but that was twelve o 2. Oh, that was the young lady I spoke to before.\n\nSorry.\n\nChannel 0: Yeah.\n\nChannel 1: Hello?\n\nChannel 0: So yeah. So yeah. She's one of my colleague, Paula. I know you that you've already talked\n\nChannel 1: Yeah.\n\nChannel 0: to her.\n\nChannel 1: Yeah. Well, she\n\nChannel 0: Right?\n\nChannel 1: didn't expect you to send me an email a while ago. We're ready to rock and roll with things now. So so the the question I the question I have for you is because where I am is a new development, they're they're they're saying it's a $300 new development fee now. I've already installed I've already installed the the cable to to point points of that answer to any installation also. Do we just provide me with a modem and you guys with your or browser and they use with a modem and then we're right to rock and roll.\n\nSo is there someone I can speak to regarding that that supposed levy? Because I've already paid $82 to get get the NBN connected into the unit. So is there some is there somewhere we we we can talk to to to how we go regarding that $300 levy that they're going to charge at this stage?\n\nChannel 0: I will communicate to our tech support team regarding\n\nChannel 1: Yeah. I don't\n\nChannel 0: that.\n\nChannel 1: I don't\n\nChannel 0: I'll\n\nChannel 1: I don't I don't know don't know if it goes through you or you pass it back to them or something, but as I said, I have already installed the cable from the wall into the into where it is. All it has to do is give me a modem and and it and you guys give me yours and we're ready to rock and roll. So\n\nChannel 0: yeah.\n\nChannel 1: alright. But that's alright. Just give follow-up on that and get back to me on that one. That's fine. To follow-up because I really don't I'm I'll be presumed that's for them to come and install the the cable, the coax cable, the r two six cable into the into the into the into the building, but I've already done\n\nChannel 0: Yep.\n\nChannel 1: it. So it's already there and ready to rock and roll. So but, anyway, so now I want we wanna go ahead with the $25.10 plan to stay because I've there's only two of us. So we've got that on the existing place right now. Just works fine for us.\n\nSo that'll be fine for the moment. So if we can organize that to be connected, would be good.\n\nChannel 0: Just to be clear, you have already set up all your router and modem?\n\nChannel 1: Well, I've set up the cable, but I need the Telstra Telstra modem and your router or the they're routing your modem. I can't remember which one is which, but, yes, they're they're it was done to the to the building interface. I've already installed the cable and got it sitting in the wall wall point ready. So all that else I need to do is provide NBN is need to NBN need us to give me their their modem, and then you guys provide your because I don't I have a modem for them. It's four years old.\n\nI don't know where it is anymore at the moment. So so I guess you'd check the modem for that as well too, and we'll rock and roll from there when you're ready. So\n\nChannel 0: Yes. So, yeah, Paula also mentioned that you already have a router. We just need to make sure\n\nChannel 1: Well,\n\nChannel 0: that your\n\nChannel 1: no. I\n\nChannel 0: router\n\nChannel 1: don't no.\n\nChannel 0: is\n\nChannel 1: I don't I don't have a router. No. I did have one somewhere that I've I mean, I'll find in the box, and it's probably three years well, the best box would be three, four years old. So\n\nChannel 0: Yes.\n\nChannel 1: just I don't have one anymore that I would think would be be up to date to what it was if it is there. So god knows which box it's in. It's in a box of thirty thirty boxes sitting in a garage somewhere, so which I've gotta pick up tomorrow. So just I need a router and but I need Telstra to provide me with that or NBN as it is to provide me with their router. I don't have one of those.\n\nChannel 0: Okay.\n\nChannel 1: So alrighty. But all I needed for them is to send it out via post something because I said I've already done the install. So there that just is a plug. If I turn on the exchange or turn on in their area, it's ready to rock and roll. So alrighty?\n\nChannel 0: Oh, so are you not gonna subscribe with us but with Telstra?\n\nChannel 1: No. No. No. I'm happy to go with you guys, but well, NBN account provide I don't even have to provide the incoming modem that you provide or is it one it it's gonna be a coax cable. So do you provide both to you or do they provide the NBN provide the the the the modem incoming off the street?\n\nChannel 0: For NBN network just give me one second. Because\n\nChannel 1: Yeah.\n\nChannel 0: if you don't have a compatible router, John, you will need to purchase a router with us. So the a x 18\n\nChannel 1: Yeah.\n\nChannel 0: 100\n\nChannel 1: I will\n\nChannel 0: y\n\nChannel 1: I\n\nChannel 0: five\n\nChannel 1: will\n\nChannel 0: six.\n\nChannel 1: I will I will I want you to route it because I don't have one with it. You know, if your one does both, if it has a connection to plug in because it's delivered HS or it is, but which will be a coax coax into the building rather than a data a a fiber. So if you've got one router, that's all. I just need one router, and I didn't know if they had a a separate modem and you had another router or or what went on with that. That's fine.\n\nSo\n\nChannel 0: Let me\n\nChannel 1: You\n\nChannel 0: check\n\nChannel 1: there?\n\nChannel 0: that. Hold on.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Yeah. Yeah.\n\nChannel 1: Yep. That's alright. And some installations got because I did this sort of stuff for for living and such, and some cases tells to provide them a modem, and you can get a or and you get a router from some from whomever your carrier is, but I don't know if your one has one already in built into it or whether in the end need to provide the incoming the incoming point first, and then you just plug we just plug the router into that. I don't know what situation is for that for that for you guys, how you operate with that. So\n\nChannel 0: So you are telling me that the Telstra provide I mean, the current promotion with Telstra right now is they also provide the router if\n\nChannel 1: Okay.\n\nChannel 0: you\n\nChannel 1: That's\n\nChannel 0: are to\n\nChannel 1: fine. Yep.\n\nChannel 0: subscribe.\n\nChannel 1: I'll go get get up with that. That's fine because I don't have a router. So I definitely need a router. I should know if, as I said, in some of the older installations, there's a there's a Telstra modem first and then then the the the carrier the other person provides a router. But if your router does both, that's fine.\n\nNo problems at all. Once you go look at that building as as in 34 Sprouty Switch, you know that it's a delivered via coax cable rather than rather than a fiber cable or or something else. So that's all. So you provide the router to me. That's that's fine.\n\nBut all we need is NBN to turn it on because I've already done the internal the work from the outside of the building to internal to to where it's gonna be sitting already done.\n\nChannel 0: Well, that's so good that you've already set up everything. However, for NBN Network, I checked on your address, and it's compatible with I mean, serviceable with NBN. And currently, customers will need to purchase their own router if they don't have one yet.\n\nChannel 1: I don't have one. So you're gonna provide the router for me anyway. She just said so it's part of the promotion. So go ahead with that. That's fine.\n\nChannel 0: So\n\nChannel 1: I said I don't\n\nChannel 0: yeah.\n\nChannel 1: my my\n\nChannel 0: So\n\nChannel 1: I don't I don't have a router at all. So I did have one, but so it said it's probably at least minimum four years old because that's and it goodness\n\nChannel 0: Well,\n\nChannel 1: knows\n\nChannel 0: the\n\nChannel 1: where it is.\n\nChannel 0: the one\n\nChannel 1: Don't\n\nChannel 0: is\n\nChannel 1: know.\n\nChannel 0: oh, you no longer have it.\n\nChannel 1: Oh, well, it is it is somewhere. It's in a box, and I'm picking all boxes up tomorrow, but I don't know. Look. What I'll I'll I'll I'll when I guess I can if I do find the box and find the box, I'm picking up all the gear from from my mother in law's place from a new house tomorrow if it happens to appear in the next day. So I'll let you know, and we can see if it is compatible, but I don't I don't even know which box would\n\nChannel 0: Yeah.\n\nChannel 1: be in this. There's probably 30\n\nChannel 0: We\n\nChannel 1: of\n\nChannel 0: can\n\nChannel 1: me to\n\nChannel 0: take\n\nChannel 1: choose\n\nChannel 0: it.\n\nChannel 1: from. They're gonna check. If I find it, I'll check it and let you know. And if I don't, then she'll provide me with a new one at this stage, and we'll go from there. So alrighty?\n\nChannel 0: Yeah. Once you have the box and also the router, all you have to do is to reply us with your model name and then\n\nChannel 1: Yeah. Well, that's right. Once if I can find it, I'll give you the model number and you tell me if it if it if I find it, if it's compatible. If it's not, then that's fine. Otherwise, at this moment, just put it down as a give it getting a new one.\n\nAnd if it's not, then if we don't need one, we can get down the track there. But at the moment, get that one out to me, and we'll get rocking and rolling. As soon as you can get it done, that's fine.\n\nChannel 0: Okay. Hold on. Let me check here. Can you tell me which plan are you are you currently thinking of subscribing in Telstra? I just want to make sure\n\nChannel 1: How do you mean we're charged with you guys with you guys? Twenty five ten plans would be fine. Twenty five twenty five 10 plans\n\nChannel 0: no.\n\nChannel 1: is\n\nChannel 0: I mean,\n\nChannel 1: what will do us.\n\nChannel 0: we actually don't have a Telstra tel I mean\n\nChannel 1: Do it. Well, I mean, I'm a my name well, it's pretty straight in the end of put the build the cable into it. So I don't know. It doesn't have to be in the end. You can but you you still use NBN to connect up anyway, don't you?\n\nIs that was it all you did totally separately?\n\nChannel 0: I mean, with Telstra and Airtel work separately, and the network is the NBN. And if you are\n\nChannel 1: Yeah.\n\nChannel 0: going\n\nChannel 1: But\n\nChannel 0: to subscribe\n\nChannel 1: it's it's\n\nChannel 0: with us?\n\nChannel 1: yes. That is correct. I wanna subscribe with you. That's fine. But NBN should provide the infrastructure into the building, don't they?\n\nThat stage you get the space off them. So is that correct or not?\n\nChannel 0: You mean we have a direct partnership with NBN?\n\nChannel 1: Well, I got I mean, I mean, who provides who connects the service after Aetna Street through the to the premises? Is it NBN or is it or is it you guys?\n\nChannel 0: Hold on. Because we are actually partnered with NBN, and we, once we verify the service is your service address is serviceable with, NBN, we contact NBN to activate your\n\nChannel 1: Yeah.\n\nChannel 0: service\n\nChannel 1: Yeah.\n\nChannel 0: in your\n\nChannel 1: That's\n\nChannel 0: location.\n\nChannel 1: fine. Well, let's just say that all I'm gonna do is to activate. I don't need it don't need them to come out and and do because I've already as I said, I've already done the installation. So it's sitting where it needs to be in the wall on the on the point where everything else is already plugged in. I've already got a wireless I've got a temporary wireless SIM card there at the moment.\n\nSo I'm already up and hooked up, ready to rock and roll, but I just need the the hardwired one. I want proper ones in there so I can I'll put my security and the cameras and everything on the on the on the on the on the SIM card for the moment. So next few two or three weeks till I get connection. So if you can organize to start that process straight away, that would be handy.\n\nChannel 0: You mean someone to visit your address?\n\nChannel 1: No. No. Did you no. It's not just for you to connect the service. Get it connected for me.\n\nI said, oh, we need to do do the connection and and send me the router where we need to go.\n\nChannel 0: Well, we have we can have you connected as soon as you purchase us the router. And then once you receive it, that's the time that you can be connected to the Internet.\n\nChannel 1: Well\n\nChannel 0: Once you\n\nChannel 1: Yep.\n\nChannel 0: once\n\nChannel 1: Yep.\n\nChannel 0: you what once you once we process your order or the plan with us, your serve your Internet is already activated. All we need to do is to just wait for your purchased router to be delivered to your address,\n\nChannel 1: Well,\n\nChannel 0: and\n\nChannel 1: that's\n\nChannel 0: you're\n\nChannel 1: all\n\nChannel 0: good\n\nChannel 1: on\n\nChannel 0: to\n\nChannel 1: my name.\n\nChannel 0: go to\n\nChannel 1: You\n\nChannel 0: connect\n\nChannel 1: wanna get\n\nChannel 0: with\n\nChannel 1: you\n\nChannel 0: your\n\nChannel 1: wanna\n\nChannel 0: Internet.\n\nChannel 1: get that organized on Measure Rock and Roll when you guys are. So if you can get that add to me and we'll start the process now or whatever you need to do, that's fine.\n\nChannel 0: In the moment, it's actually self set up by the customer, and we don't dispatch technicians to\n\nChannel 1: No. You don't need a technician,\n\nChannel 0: us.\n\nChannel 1: but I need I need the router before I can plug it in, don't I? So I need you to get the router out to me so I can do that, and and and we'll go go from there. Set it up. Just whatever process you need me to fill. You got any forms I need to fill out, or what do you need me to do?\n\nSo\n\nChannel 0: Okay. So do you want us to proceed with your\n\nChannel 1: Yes.\n\nChannel 0: I mean, with\n\nChannel 1: Yeah.\n\nChannel 0: your plan right now?\n\nChannel 1: Yes. Correct.\n\nChannel 0: Okay. Alright. So if you have an access on the Internet, could you please oh, alright. So let me send you a\n\nChannel 1: Just send it email it. Email it in the details, and I'll fill it out and send it back to you. That's fine. So\n\nChannel 0: hold hold on. Let me just check here.\n\nChannel 1: you've got the biggest file. I had my details from from and then she sent me the details back to me, but I don't know what she actually got down there. I can't remember. That was that was back in the end of July. So\n\nChannel 0: Hold on. Because the price has actually changed on I mean, the there is a price changes on the email that you received right now. Can you tell me or before or previously that was sent by Paula, could you provide me your preferred NDPS or preferred plan so that I can compare how much is the current price on I mean, that we have here.\n\nChannel 1: Okay. Well, I don't have that right in front of me at this very moment. I'm on a I'm on a different phone, but okay.\n\nChannel 0: Sure.\n\nChannel 1: Look. When\n\nChannel 0: No\n\nChannel 1: I\n\nChannel 0: worries.\n\nChannel 1: get\n\nChannel 0: I'll\n\nChannel 1: okay.\n\nChannel 0: take a look\n\nChannel 1: Yeah.\n\nChannel 0: into\n\nChannel 1: What\n\nChannel 0: it.\n\nChannel 1: what what time you have a look in that much but I didn't know. We discussed plans. They tell her it was only a twenty five to I don't know if that's what she wrote down. She just sent something to note. I did I haven't actually read it again for a while.\n\nSo I'll look I'll when I have a look later, I'll give you are you in you what time are you in till this afternoon?\n\nChannel 0: I'm sorry?\n\nChannel 1: What time at what time are you into working? Because I'm I'm I'm heading back home in probably a couple an hour or two's time. I can give you a tingle. I'm gonna have a look if if you're still around at that stage or or well, are you still on deck then or you're finishing earlier than that?\n\nChannel 0: Our our office hours is until 6PM. So\n\nChannel 1: Yeah.\n\nChannel 0: it's\n\nChannel 1: But\n\nChannel 0: nine\n\nChannel 1: I'm I'm\n\nChannel 0: AM\n\nChannel 1: talking\n\nChannel 0: to six\n\nChannel 1: but are you\n\nChannel 0: PM.\n\nChannel 1: are you are you in till six or are you finishing earlier than that? That's what I meant for me to ring you back again. I can do so in an hour or two. Just gotta go back and find the information and just check what what what you went down the password. So but, otherwise, I just wanted to well, I need a I'm on a $25.10 plan anyway.\n\nSo you had a had a discount for five, six months or something. I can't remember what it was, but I'll have to look at that. That was one that was in yes. But that's still there or not. I don't know.\n\nChannel 0: Let me ask if you are currently reviewing our current site right now. I mean, I mean, before.\n\nChannel 1: Well, no. Well, the last time I did look at the plan, that was back in July when she sent me the last the last\n\nChannel 0: Oh,\n\nChannel 1: So that was\n\nChannel 0: mhmm.\n\nChannel 1: July 30, I think, the email that you sent me in that we went before when we're gonna be ready.\n\nChannel 0: Because\n\nChannel 1: So we are we are moving in\n\nChannel 0: yeah.\n\nChannel 1: tomorrow as such. So so if you wanna start the procedure for that anyway, it is what it is at the end of the day. What's the what's the what's the $25.10 plan gonna cost me now at this stage? And is the and\n\nChannel 0: So\n\nChannel 1: is is the yep.\n\nChannel 0: it's, yeah, it's 25 download over 10\n\nChannel 1: Can upload. Yep. Yep. Yep.\n\nChannel 0: yeah.\n\nChannel 1: It's only\n\nChannel 0: So\n\nChannel 1: a two it's\n\nChannel 0: it's\n\nChannel 1: only\n\nChannel 0: 20\n\nChannel 1: a two\n\nChannel 0: five\n\nChannel 1: person.\n\nChannel 0: over 10 Mbps for $67 per month.\n\nChannel 1: Okay. Alright.\n\nChannel 0: And\n\nChannel 1: So so you don't have you're not having your discount. The discount is gone from the moment. Is it that little extra just in your offering is gone at the moment?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. And and what about the what about the supposed what was the other thing she off what was the offering on there? Was I was I holiday thing? Is that still there, or is that gone as\n\nChannel 0: Yes.\n\nChannel 1: well too?\n\nChannel 0: Well, I can still offer that for to you.\n\nChannel 1: Okay.\n\nChannel 0: I\n\nChannel 1: I don't\n\nChannel 0: can\n\nChannel 1: know\n\nChannel 0: still\n\nChannel 1: if that yeah. Well, that that was that was it. I just remember that part and that part, there was a discount on thing. It's a $67.67 sort of thing. Is it okay?\n\nGood. Okay. I'll give it let me give me find the details. I'm gonna give you a tingle back later this afternoon when I get back back home again from\n\nChannel 0: sure.\n\nChannel 1: looking after the grandchild, and we'll go from there. Alrighty?\n\nChannel 0: Sure. Can how about you providing me a specific time for you to for me to call you back?\n\nChannel 1: Well, I'm not exact look. Probably make it down about 03:30 if you like. This should be enough time to get get back home again and make sure my daughter's home to pick up to test so I can so I can leave the grandchild back in her care and and or her child back in her care and then go back go back home and get organized then. Alrighty?\n\nChannel 0: Sure. Yes. I'll try to call you again later at 03:30PM.\n\nChannel 1: Okay.\n\nChannel 0: Okay?\n\nChannel 1: Beautiful. No worries. Thank\n\nChannel 0: Thank you.\n\nChannel 1: thank you much. We'll speak to you at 03:30. Okay.\n\nChannel 0: Thank you. Have a great\n\nChannel 1: Thank\n\nChannel 0: day.\n\nChannel 1: you. You too. Bye now.","paragraphs":[{"sentences":[{"text":"John Mark speaking.","start":1.36,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.011026250198483467},{"text":"Hello?","start":2.1599998,"end":2.6599998,"sentiment":"neutral","sentiment_score":0.012421430088579656}],"sentiment":"neutral","sentiment_score":0.011375045171007514,"channel":1,"num_words":4,"start":1.36,"end":2.6599998},{"sentences":[{"text":"Hello, John.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.04401169531047344},{"text":"My name is Mary again from Airedale.","start":4.3199997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.07894694379397801}],"sentiment":"neutral","sentiment_score":0.07118355524208811,"channel":0,"num_words":9,"start":3.84,"end":6.3399997},{"sentences":[{"text":"Yes.","start":6.8799996,"end":7.2,"sentiment":"neutral","sentiment_score":0.07585178315639496},{"text":"Yes.","start":7.2,"end":7.44,"sentiment":"neutral","sentiment_score":0.0750005692243576},{"text":"I am.","start":7.44,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.07542293146252632},{"text":"I did recognize the number to figure I was speaking again a month, but that was twelve o 2.","start":7.8399997,"end":11.28,"sentiment":"neutral","sentiment_score":0.012020826829891456},{"text":"Oh, that was the young lady I spoke to before.","start":11.28,"end":13.219999,"sentiment":"neutral","sentiment_score":-0.007347616367042065}],"sentiment":"neutral","sentiment_score":0.013836901860706734,"channel":1,"num_words":33,"start":6.8799996,"end":13.219999},{"sentences":[{"text":"Sorry.","start":14.16,"end":14.48,"sentiment":"neutral","sentiment_score":-0.02818244881927967}],"sentiment":"neutral","sentiment_score":-0.02818244881927967,"channel":1,"num_words":1,"start":14.16,"end":14.48},{"sentences":[{"text":"Yeah.","start":14.24,"end":14.74,"sentiment":"neutral","sentiment_score":0.013212637044489384}],"sentiment":"neutral","sentiment_score":0.013212637044489384,"channel":0,"num_words":1,"start":14.24,"end":14.74},{"sentences":[{"text":"Hello?","start":14.48,"end":14.98,"sentiment":"neutral","sentiment_score":0.012363155372440817}],"sentiment":"neutral","sentiment_score":0.012363155372440817,"channel":1,"num_words":1,"start":14.48,"end":14.98},{"sentences":[{"text":"So yeah.","start":14.955,"end":16.415,"sentiment":"neutral","sentiment_score":0.039348624646663666},{"text":"So yeah.","start":16.955,"end":17.775,"sentiment":"neutral","sentiment_score":0.06743700429797173},{"text":"She's one of my colleague, Paula.","start":17.835,"end":20.075,"sentiment":"neutral","sentiment_score":0.08863271400332451},{"text":"I know you that you've already talked","start":20.075,"end":21.835,"sentiment":"neutral","sentiment_score":0.044649917632341385}],"sentiment":"neutral","sentiment_score":0.06223040972562397,"channel":0,"num_words":17,"start":14.955,"end":21.835},{"sentences":[{"text":"Yeah.","start":21.645,"end":22.045,"sentiment":"neutral","sentiment_score":0.06100480258464813}],"sentiment":"neutral","sentiment_score":0.06100480258464813,"channel":1,"num_words":1,"start":21.645,"end":22.045},{"sentences":[{"text":"to 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roll with things now.","start":24.285,"end":25.965,"sentiment":"positive","sentiment_score":0.662523971663581},{"text":"So so the the question I the question I have for you is because where I am is a new development, they're they're they're saying it's a $300 new development fee now.","start":25.965,"end":35.66,"sentiment":"neutral","sentiment_score":-0.10090108821168542},{"text":"I've already installed I've already installed the the cable to to point points of that answer to any installation also.","start":35.66,"end":41.9,"sentiment":"neutral","sentiment_score":0.06093115091789514},{"text":"Do we just provide me with a modem and you guys with your or browser and they use with a modem and then we're right to rock and roll.","start":41.9,"end":47.614998,"sentiment":"neutral","sentiment_score":0.16517029394363536}],"sentiment":"neutral","sentiment_score":0.07518507841292142,"channel":1,"num_words":101,"start":22.685001,"end":47.614998},{"sentences":[{"text":"So is there someone I can speak to regarding that that supposed levy?","start":47.614998,"end":51.295,"sentiment":"neutral","sentiment_score":-0.10720118364462486},{"text":"Because I've already paid $82 to get get the NBN connected into the unit.","start":51.295,"end":55.695,"sentiment":"neutral","sentiment_score":-0.017872553584831103},{"text":"So is there some is there somewhere we we we can talk to to to how we go regarding that $300 levy that they're going to charge at this stage?","start":55.695,"end":64.61,"sentiment":"neutral","sentiment_score":-0.1447562557955583}],"sentiment":"neutral","sentiment_score":-0.10502664581464048,"channel":1,"num_words":57,"start":47.614998,"end":64.61},{"sentences":[{"text":"I will communicate to our tech support team 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will I will I want you to route it because I don't have one with it.","start":241.58499,"end":244.285,"sentiment":"neutral","sentiment_score":0.020635238465140846},{"text":"You know, if your one does both, if it has a connection to plug in because it's delivered HS or it is, but which will be a coax coax into the building rather than a data a a fiber.","start":244.285,"end":254.82,"sentiment":"neutral","sentiment_score":0.010908042152340595},{"text":"So if you've got one router, that's all.","start":254.82,"end":256.74,"sentiment":"neutral","sentiment_score":0.0340009955689311},{"text":"I just need one router, and I didn't know if they had a a separate modem and you had another router or or what went on with that.","start":256.74,"end":261.78,"sentiment":"neutral","sentiment_score":-0.10392323136329651},{"text":"That's 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router.","start":312.22,"end":313.58,"sentiment":"neutral","sentiment_score":0.110095355194062},{"text":"So I definitely need a router.","start":313.58,"end":314.78,"sentiment":"neutral","sentiment_score":0.13597013677159944},{"text":"I should know if, as I said, in some of the older installations, there's a there's a Telstra modem first and then then the the the carrier the other person provides a router.","start":314.78,"end":323.34,"sentiment":"neutral","sentiment_score":0.04783853623225833},{"text":"But if your router does both, that's fine.","start":323.34,"end":325.695,"sentiment":"neutral","sentiment_score":0.1414135219529271}],"sentiment":"neutral","sentiment_score":0.0994672145273897,"channel":1,"num_words":62,"start":311.18,"end":325.695},{"sentences":[{"text":"No problems at all.","start":325.755,"end":326.89502,"sentiment":"positive","sentiment_score":0.34354349225759506},{"text":"Once you go look at that building as as in 34 Sprouty Switch, you know that it's a delivered via coax cable rather than rather than a fiber cable or or something else.","start":327.755,"end":336.155,"sentiment":"neutral","sentiment_score":0.12126539037986235},{"text":"So that's all.","start":336.155,"end":336.99,"sentiment":"neutral","sentiment_score":0.14214050769805908},{"text":"So you provide the router to me.","start":337.06998,"end":338.19,"sentiment":"neutral","sentiment_score":0.23996570706367493},{"text":"That's that's fine.","start":338.19,"end":338.83,"sentiment":"neutral","sentiment_score":0.3039475679397583}],"sentiment":"neutral","sentiment_score":0.1678791205585003,"channel":1,"num_words":50,"start":325.755,"end":338.83},{"sentences":[{"text":"But all we need is NBN to turn it on because I've already done the internal the work from the outside of the building to internal to to where it's gonna be sitting already done.","start":338.83,"end":346.93,"sentiment":"neutral","sentiment_score":0.12382666128022331}],"sentiment":"neutral","sentiment_score":0.12382666128022331,"channel":1,"num_words":35,"start":338.83,"end":346.93},{"sentences":[{"text":"Well, that's so good that you've already set up everything.","start":347.71,"end":350.99,"sentiment":"positive","sentiment_score":0.5405597597360611},{"text":"However, for NBN Network, I checked on your address, and it's compatible with I mean, serviceable with NBN.","start":350.99,"end":357.815,"sentiment":"neutral","sentiment_score":-0.04602902693053087},{"text":"And currently, customers will need to purchase their own router if they don't have one yet.","start":357.875,"end":363.255,"sentiment":"neutral","sentiment_score":-0.1197197213768959}],"sentiment":"neutral","sentiment_score":0.06048999024047093,"channel":0,"num_words":44,"start":347.71,"end":363.255},{"sentences":[{"text":"I don't have 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you providing me a specific time for you to for me to call you back?","start":875.68005,"end":881.7,"sentiment":"neutral","sentiment_score":0.09350350892378224}],"sentiment":"neutral","sentiment_score":0.09457425831964142,"channel":0,"num_words":19,"start":875.04004,"end":881.7},{"sentences":[{"text":"Well, I'm not exact look.","start":882.46,"end":884.14,"sentiment":"neutral","sentiment_score":-0.10638668537139892},{"text":"Probably make it down about 03:30 if you like.","start":884.14,"end":886.48,"sentiment":"neutral","sentiment_score":-0.0123592269503408},{"text":"This should be enough time to get get back home again and make sure my daughter's home to pick up to test so I can so I can leave the grandchild back in her care and and or her child back in her care and then go back go back home and get organized then.","start":886.675,"end":897.635,"sentiment":"neutral","sentiment_score":0.08053770431063392},{"text":"Alrighty?","start":897.635,"end":898.135,"sentiment":"neutral","sentiment_score":0.07767218351364136}],"sentiment":"neutral","sentiment_score":0.055201135016977786,"channel":1,"num_words":70,"start":882.46,"end":898.135},{"sentences":[{"text":"Sure.","start":898.21497,"end":898.71497,"sentiment":"neutral","sentiment_score":0.10745685547590256},{"text":"Yes.","start":898.855,"end":899.255,"sentiment":"neutral","sentiment_score":0.10423902422189713},{"text":"I'll try to call you again later at 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He needs a router and modem from Telstra, but John doesn't have one. The agent explains that John needs a new router and explains how to activate the new plan. The agent also asks for John's preferred plan and offers to call back later to confirm."},"intents":{"segments":[{"text":"I will communicate to our tech support team regarding Yeah.","start_word":231,"end_word":240,"intents":[{"intent":"Request support","confidence_score":0.0031441508}]},{"text":"To follow-up because I really don't I'm I'll be presumed that's for them to come and install the the cable, the coax cable, the r two six cable into the into the into the into the building, but I've already done Yep. it. So it's already there and ready to rock and roll.","start_word":335,"end_word":387,"intents":[{"intent":"Follow-up","confidence_score":0.2861239}]},{"text":"So if we can organize that to be connected, would be good.","start_word":433,"end_word":444,"intents":[{"intent":"Arrange connection","confidence_score":0.19026574}]},{"text":"Just to be clear, you have already set up all your router and modem?","start_word":445,"end_word":458,"intents":[{"intent":"Check router status","confidence_score":0.0016211381}]},{"text":"So all that else I need to do is provide NBN is need to NBN need us to give me their their modem, and then you guys provide your because I don't I have a modem for them. It's four years old. I don't know where it is anymore at the moment. So so I guess you'd check the modem for that as well too, and we'll rock and roll from there when you're ready.","start_word":516,"end_word":590,"intents":[{"intent":"Provide modem","confidence_score":0.35892743}]},{"text":"So just I need a router and but I need Telstra to provide me with that or NBN as it is to provide me with their router.","start_word":709,"end_word":735,"intents":[{"intent":"Provide router information","confidence_score":0.021309018}]},{"text":"If I turn on the exchange or turn on in their area, it's ready to rock and roll. So alrighty?","start_word":774,"end_word":793,"intents":[{"intent":"Transfer router to area","confidence_score":0.0000012808329}]},{"text":"For NBN network just give me one second. Because Yeah.","start_word":867,"end_word":876,"intents":[{"intent":"Determine connection with nbn network","confidence_score":0.000053698812}]},{"text":"my my So I don't I don't have a router at all. So I did have one, but so it said it's probably at least minimum four years old because that's and it goodness Well, knows the where it is.","start_word":1380,"end_word":1419,"intents":[{"intent":"Check router compatibility","confidence_score":0.108169645}]},{"text":"Can you tell me which plan are you are you currently thinking of subscribing in Telstra?","start_word":1703,"end_word":1718,"intents":[{"intent":"Subscription status","confidence_score":0.003540967},{"intent":"Confirm plan","confidence_score":0.011337748}]},{"text":"You can but you you still use NBN to connect up anyway, don't you?","start_word":1803,"end_word":1816,"intents":[{"intent":"Inquire about nbn connection","confidence_score":0.0011571811}]},{"text":"It's not just for you to connect the service. Get it connected for me. I said, oh, we need to do do the connection and and send me the router where we need to go. Well, we have we can have you connected as soon as you purchase us the router. And then once you receive it, that's the time that you can be connected to the Internet. Well Once you Yep.","start_word":2134,"end_word":2205,"intents":[{"intent":"Make router connection","confidence_score":0.0008811283}]},{"text":"I said, oh, we need to do do the connection and and send me the router where we need to go.","start_word":2148,"end_word":2168,"intents":[{"intent":"Order router","confidence_score":0.045880627},{"intent":"Set up router","confidence_score":0.09765922}]},{"text":"You got any forms I need to fill out, or what do you need me to do?","start_word":2378,"end_word":2394,"intents":[{"intent":"Complete forms","confidence_score":0.034279246}]},{"text":"you've got the biggest file. I had my details from from and then she sent me the details back to me, but I don't know what she actually got down there. I can't remember.","start_word":2471,"end_word":2504,"intents":[{"intent":"Check file details","confidence_score":0.014333185}]},{"text":"Can you tell me or before or previously that was sent by Paula, could you provide me your preferred NDPS or preferred plan so that I can compare how much is the current price on I mean, that we have here. Okay.","start_word":2541,"end_word":2582,"intents":[{"intent":"Determine plan details","confidence_score":0.00008591971}]},{"text":"We discussed plans. They tell her it was only a twenty five to I don't know if that's what she wrote down. She just sent something to note.","start_word":2637,"end_word":2664,"intents":[{"intent":"Discuss plans","confidence_score":0.015741607}]},{"text":"That's what I meant for me to ring you back again. I can do so in an hour or two. Just gotta go back and find the information and just check what what what you went down the password.","start_word":2798,"end_word":2836,"intents":[{"intent":"Request callback","confidence_score":0.003966797}]},{"text":"So but, otherwise, I just wanted to well, I need a I'm on a $25.10 plan anyway.","start_word":2838,"end_word":2854,"intents":[{"intent":"Check plan availability","confidence_score":0.032366507}]}]},"sentiments":{"segments":[{"text":"John Mark speaking. Hello? Hello, John. My name is Mary again from Airedale. Yes. Yes. I am. I did recognize the number to figure I was speaking again a month, but that was twelve o 2. Oh, that was the young lady I spoke to before. Sorry. Yeah. Hello? So yeah. So yeah. She's one of my colleague, Paula. I know you that you've already talked Yeah. to her. Yeah. Well, she Right? didn't expect you to send me an email a while ago.","start_word":0,"end_word":83,"sentiment":"neutral","sentiment_score":0.025223735719919205},{"text":"We're ready to rock and roll with things now.","start_word":84,"end_word":92,"sentiment":"positive","sentiment_score":0.6373820304870605},{"text":"So so the the question I the question I have for you is because where I am is a new development, they're they're they're saying it's a $300 new development fee now. I've already installed I've already installed the the cable to to point points of that answer to any installation also. Do we just provide me with a modem and you guys with your or browser and they use with a modem and then we're right to rock and roll. So is there someone I can speak to regarding that that supposed levy? Because I've already paid $82 to get get the NBN connected into the unit. So is there some is there somewhere we we we can talk to to to how we go regarding that $300 levy that they're going to charge at this stage? I will communicate to our tech support team regarding Yeah. I don't that. I don't I'll I don't I don't know don't know if it goes through you or you pass it back to them or something, but as I said, I have already installed the cable from the wall into the into where it is.","start_word":93,"end_word":286,"sentiment":"neutral","sentiment_score":-0.04772593080997467},{"text":"All it has to do is give me a modem and and it and you guys give me yours and we're ready to rock and roll.","start_word":287,"end_word":312,"sentiment":"positive","sentiment_score":0.3743048906326294},{"text":"So yeah. alright. But that's alright. Just give follow-up on that and get back to me on that one.","start_word":313,"end_word":331,"sentiment":"neutral","sentiment_score":0.13802959024906158},{"text":"That's fine.","start_word":332,"end_word":333,"sentiment":"positive","sentiment_score":0.3981281816959381},{"text":"To follow-up because I really don't I'm I'll be presumed that's for them to come and install the the cable, the coax cable, the r two six cable into the into the into the into the building, but I've already done Yep. it.","start_word":334,"end_word":376,"sentiment":"neutral","sentiment_score":-0.06757087260484695},{"text":"So it's already there and ready to rock and roll.","start_word":377,"end_word":386,"sentiment":"positive","sentiment_score":0.5776805281639099},{"text":"So but, anyway, so now I want we wanna go ahead with the $25.10 plan to stay because I've there's only two of us. So we've got that on the existing place right now.","start_word":387,"end_word":420,"sentiment":"neutral","sentiment_score":0.27531343698501587},{"text":"Just works fine for us. So that'll be fine for the moment. So if we can organize that to be connected, would be good.","start_word":421,"end_word":444,"sentiment":"positive","sentiment_score":0.5253753662109375},{"text":"Just to be clear, you have already set up all your router and modem? Well, I've set up the cable, but I need the Telstra Telstra modem and your router or the they're routing your modem. I can't remember which one is which, but, yes, they're they're it was done to the to the building interface. I've already installed the cable and got it sitting in the wall wall point ready. So all that else I need to do is provide NBN is need to NBN need us to give me their their modem, and then you guys provide your because I don't I have a modem for them. It's four years old. I don't know where it is anymore at the moment. So so I guess you'd check the modem for that as well too, and we'll rock and roll from there when you're ready. So Yes. So, yeah, Paula also mentioned that you already have a router. We just need to make sure Well, that your no. I router don't no. is I don't I don't have a router. No. I did have one somewhere that I've I mean, I'll find in the box, and it's probably three years well, the best box would be three, four years old. So Yes. just I don't have one anymore that I would think would be be up to date to what it was if it is there. So god knows which box it's in. It's in a box of thirty thirty boxes sitting in a garage somewhere, so which I've gotta pick up tomorrow. So just I need a router and but I need Telstra to provide me with that or NBN as it is to provide me with their router. I don't have one of those. Okay. So alrighty.","start_word":445,"end_word":744,"sentiment":"neutral","sentiment_score":-0.013212827568252882},{"text":"But all I needed for them is to send it out via post something because I said I've already done the install. So there that just is a plug. If I turn on the exchange or turn on in their area, it's ready to rock and roll.","start_word":745,"end_word":791,"sentiment":"positive","sentiment_score":0.42764952778816223},{"text":"So alrighty? Oh, so are you not gonna subscribe with us but with Telstra? No. No. No. I'm happy to go with you guys, but well, NBN account provide I don't even have to provide the incoming modem that you provide or is it one it it's gonna be a coax cable. So do you provide both to you or do they provide the NBN provide the the the the modem incoming off the street? For NBN network just give me one second. Because Yeah. if you don't have a compatible router, John, you will need to purchase a router with us. So the a x 18 Yeah. 100 I will y I five will six. I will I will I want you to route it because I don't have one with it. You know, if your one does both, if it has a connection to plug in because it's delivered HS or it is, but which will be a coax coax into the building rather than a data a a fiber. So if you've got one router, that's all. I just need one router, and I didn't know if they had a a separate modem and you had another router or or what went on with that. That's fine. So Let me You check there? that. Hold on. Yep. Yeah. Yeah. Yeah. Yep. That's alright. And some installations got because I did this sort of stuff for for living and such, and some cases tells to provide them a modem, and you can get a or and you get a router from some from whomever your carrier is, but I don't know if your one has one already in built into it or whether in the end need to provide the incoming the incoming point first, and then you just plug we just plug the router into that. I don't know what situation is for that for that for you guys, how you operate with that. So So you are telling me that the Telstra provide I mean, the current promotion with Telstra right now is they also provide the router if Okay. you That's are to fine. Yep. subscribe. I'll go get get up with that. That's fine because I don't have a router. So I definitely need a router. I should know if, as I said, in some of the older installations, there's a there's a Telstra modem first and then then the the the carrier the other person provides a router. But if your router does both, that's fine.","start_word":792,"end_word":1214,"sentiment":"neutral","sentiment_score":0.004694091715358955},{"text":"No problems at all.","start_word":1215,"end_word":1218,"sentiment":"positive","sentiment_score":0.3489781618118286},{"text":"Once you go look at that building as as in 34 Sprouty Switch, you know that it's a delivered via coax cable rather than rather than a fiber cable or or something else. So that's all. So you provide the router to me. That's that's fine. But all we need is NBN to turn it on because I've already done the internal the work from the outside of the building to internal to to where it's gonna be sitting already done.","start_word":1219,"end_word":1299,"sentiment":"neutral","sentiment_score":0.1478842794895172},{"text":"Well, that's so good that you've already set up everything.","start_word":1300,"end_word":1309,"sentiment":"positive","sentiment_score":0.5189134478569031},{"text":"However, for NBN Network, I checked on your address, and it's compatible with I mean, serviceable with NBN. And currently, customers will need to purchase their own router if they don't have one yet. I don't have one. So you're gonna provide the router for me anyway. She just said so it's part of the promotion. So go ahead with that. That's fine. So I said I don't yeah. my my So I don't I don't have a router at all. So I did have one, but so it said it's probably at least minimum four years old because that's and it goodness Well, knows the where it is. the one Don't is know. oh, you no longer have it. Oh, well, it is it is somewhere. It's in a box, and I'm picking all boxes up tomorrow, but I don't know. Look. What I'll I'll I'll I'll when I guess I can if I do find the box and find the box, I'm picking up all the gear from from my mother in law's place from a new house tomorrow if it happens to appear in the next day. So I'll let you know, and we can see if it is compatible, but I don't I don't even know which box would Yeah. be in this. There's probably 30 We of can me to take choose it. from. They're gonna check. If I find it, I'll check it and let you know. And if I don't, then she'll provide me with a new one at this stage, and we'll go from there. So alrighty? Yeah. Once you have the box and also the router, all you have to do is to reply us with your model name and then Yeah. Well, that's right. Once if I can find it, I'll give you the model number and you tell me if it if it if I find it, if it's compatible. If it's not, then that's fine. Otherwise, at this moment, just put it down as a give it getting a new one. And if it's not, then if we don't need one, we can get down the track there.","start_word":1310,"end_word":1669,"sentiment":"neutral","sentiment_score":-0.002899141819216311},{"text":"But at the moment, get that one out to me, and we'll get rocking and rolling. As soon as you can get it done, that's fine.","start_word":1670,"end_word":1695,"sentiment":"positive","sentiment_score":0.38724225759506226},{"text":"Okay. Hold on. Let me check here. Can you tell me which plan are you are you currently thinking of subscribing in Telstra? I just want to make sure How do you mean we're charged with you guys with you guys? Twenty five ten plans would be fine. Twenty five twenty five 10 plans no. is I mean, what will do us. we actually don't have a Telstra tel I mean Do it. Well, I mean, I'm a my name well, it's pretty straight in the end of put the build the cable into it. So I don't know. It doesn't have to be in the end. You can but you you still use NBN to connect up anyway, don't you? Is that was it all you did totally separately? I mean, with Telstra and Airtel work separately, and the network is the NBN. And if you are Yeah. going But to subscribe it's it's with us? yes. That is correct.","start_word":1696,"end_word":1856,"sentiment":"neutral","sentiment_score":0.002321277212883745},{"text":"I wanna subscribe with you. That's fine.","start_word":1857,"end_word":1863,"sentiment":"positive","sentiment_score":0.36365383863449097},{"text":"But NBN should provide the infrastructure into the building, don't they? That stage you get the space off them. So is that correct or not? You mean we have a direct partnership with NBN? Well, I got I mean, I mean, who provides who connects the service after Aetna Street through the to the premises? Is it NBN or is it or is it you guys? Hold on. Because we are actually partnered with NBN, and we, once we verify the service is your service address is serviceable with, NBN, we contact NBN to activate your Yeah. service Yeah. in your That's location. fine. Well, let's just say that all I'm gonna do is to activate. I don't need it don't need them to come out and and do because I've already as I said, I've already done the installation. So it's sitting where it needs to be in the wall on the on the point where everything else is already plugged in. I've already got a wireless I've got a temporary wireless SIM card there at the moment. So I'm already up and hooked up, ready to rock and roll, but I just need the the hardwired one. I want proper ones in there so I can I'll put my security and the cameras and everything on the on the on the on the on the SIM card for the moment. So next few two or three weeks till I get connection.","start_word":1864,"end_word":2106,"sentiment":"neutral","sentiment_score":0.08531116775463148},{"text":"So if you can organize to start that process straight away, that would be handy.","start_word":2107,"end_word":2121,"sentiment":"positive","sentiment_score":0.39718830585479736},{"text":"You mean someone to visit your address? No. No. Did you no. It's not just for you to connect the service. Get it connected for me. I said, oh, we need to do do the connection and and send me the router where we need to go. Well, we have we can have you connected as soon as you purchase us the router. And then once you receive it, that's the time that you can be connected to the Internet. Well Once you Yep. once Yep. you what once you once we process your order or the plan with us, your serve your Internet is already activated. All we need to do is to just wait for your purchased router to be delivered to your address, Well, and that's you're all good on to my name. go to You connect wanna get with you your wanna Internet. get that organized on Measure Rock and Roll when you guys are. So if you can get that add to me and we'll start the process now or whatever you need to do, that's fine. In the moment, it's actually self set up by the customer, and we don't dispatch technicians to No. You don't need a technician, us. but I need I need the router before I can plug it in, don't I? So I need you to get the router out to me so I can do that, and and and we'll go go from there. Set it up. Just whatever process you need me to fill. You got any forms I need to fill out, or what do you need me to do? So Okay. So do you want us to proceed with your Yes. I mean, with Yeah. your plan right now? Yes. Correct. Okay. Alright. So if you have an access on the Internet, could you please oh, alright. So let me send you a Just send it email it. Email it in the details, and I'll fill it out and send it back to you. That's fine. So hold hold on. Let me just check here. you've got the biggest file. I had my details from from and then she sent me the details back to me, but I don't know what she actually got down there. I can't remember. That was that was back in the end of July. So Hold on. Because the price has actually changed on I mean, the there is a price changes on the email that you received right now. Can you tell me or before or previously that was sent by Paula, could you provide me your preferred NDPS or preferred plan so that I can compare how much is the current price on I mean, that we have here. Okay. Well, I don't have that right in front of me at this very moment. I'm on a I'm on a different phone, but okay. Sure. Look. When No I worries. get I'll okay. take a look Yeah. into What it. what what time you have a look in that much but I didn't know. We discussed plans. They tell her it was only a twenty five to I don't know if that's what she wrote down. She just sent something to note. I did I haven't actually read it again for a while. So I'll look I'll when I have a look later, I'll give you are you in you what time are you in till this afternoon? I'm sorry? What time at what time are you into working? Because I'm I'm I'm heading back home in probably a couple an hour or two's time. I can give you a tingle. I'm gonna have a look if if you're still around at that stage or or well, are you still on deck then or you're finishing earlier than that? Our our office hours is until 6PM. So Yeah. it's But nine I'm I'm AM talking to six but are you PM. are you are you in till six or are you finishing earlier than that? That's what I meant for me to ring you back again. I can do so in an hour or two. Just gotta go back and find the information and just check what what what you went down the password. So but, otherwise, I just wanted to well, I need a I'm on a $25.10 plan anyway. So you had a had a discount for five, six months or something. I can't remember what it was, but I'll have to look at that. That was one that was in yes. But that's still there or not. I don't know. Let me ask if you are currently reviewing our current site right now. I mean, I mean, before. Well, no. Well, the last time I did look at the plan, that was back in July when she sent me the last the last Oh, So that was mhmm. July 30, I think, the email that you sent me in that we went before when we're gonna be ready. Because So we are we are moving in yeah. tomorrow as such. So so if you wanna start the procedure for that anyway, it is what it is at the end of the day. What's the what's the what's the $25.10 plan gonna cost me now at this stage? And is the and So is is the yep. it's, yeah, it's 25 download over 10 Can upload. Yep. Yep. Yep. yeah. It's only So a two it's it's only 20 a two five person. over 10 Mbps for $67 per month. Okay. Alright. And So so you don't have you're not having your discount.","start_word":2122,"end_word":3067,"sentiment":"neutral","sentiment_score":0.00893531920463162},{"text":"The discount is gone from the moment.","start_word":3068,"end_word":3074,"sentiment":"negative","sentiment_score":-0.39406269788742065},{"text":"Is it that little extra just in your offering is gone at the moment? Yes. Yeah. And and what about the what about the supposed what was the other thing she off what was the offering on there? Was I was I holiday thing? Is that still there, or is that gone as Yes. well too? Well, I can still offer that for to you. Okay. I I don't can know still if that yeah. Well, that that was that was it. I just remember that part and that part, there was a discount on thing. It's a $67.67 sort of thing. Is it okay?","start_word":3075,"end_word":3179,"sentiment":"neutral","sentiment_score":-0.06284155696630478},{"text":"Good.","start_word":3180,"end_word":3180,"sentiment":"positive","sentiment_score":0.44101810455322266},{"text":"Okay. I'll give it let me give me find the details. I'm gonna give you a tingle back later this afternoon when I get back back home again from sure. looking after the grandchild, and we'll go from there. Alrighty? Sure. Can how about you providing me a specific time for you to for me to call you back? Well, I'm not exact look. Probably make it down about 03:30 if you like. This should be enough time to get get back home again and make sure my daughter's home to pick up to test so I can so I can leave the grandchild back in her care and and or her child back in her care and then go back go back home and get organized then. Alrighty? Sure. Yes. I'll try to call you again later at 03:30PM. Okay. Okay?","start_word":3181,"end_word":3322,"sentiment":"neutral","sentiment_score":0.07761961930024792},{"text":"Beautiful. No worries. Thank Thank you. thank you much.","start_word":3323,"end_word":3331,"sentiment":"positive","sentiment_score":0.6668236255645752},{"text":"We'll speak to you at 03:30.","start_word":3332,"end_word":3337,"sentiment":"neutral","sentiment_score":0.2989847958087921},{"text":"Okay. Thank you. Have a great Thank day. you. You too.","start_word":3338,"end_word":3348,"sentiment":"positive","sentiment_score":0.6106594204902649},{"text":"Bye now.","start_word":3349,"end_word":3350,"sentiment":"neutral","sentiment_score":0.2951134145259857}],"average":{"sentiment":"neutral","sentiment_score":0.03990049728577799}}}}