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Good afternoon. This is Maureen from Airtel tech support. Yeah. This is Maureen from Airtel tech support.\n\nAm I speaking with Jonathan Tucas? Yes. I just wanted to confirm, have you spoke with our other representative earlier before I call you? Yeah. Because we're advised to activate your Internet service under Airtel.\n\nHave you request this this to process? This is an Internet from Airtel. Yeah. Have you spoke with other representative first to order again a service, like, activate the service on your address? Sorry?\n\nHello? Do you have an Internet service provider already? Mhmm. May I know what is the name of it? So you're actively using the Internet at the address?\n\nIs it still under Airtel or at other ISP? Sorry? Your Internet is still there, though? And it's working fine? Okay.\n\nI see. Do you want to change Internet service provider? You're not having any Internet issues? Okay. I see.\n\nOkay then. I will give you a callback then. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.1220419853925705},{"text":"Good afternoon.","start":2.24,"end":2.98,"sentiment":"neutral","sentiment_score":0.20152297243475914},{"text":"This is Maureen from Airtel tech support.","start":3.1999998,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.09419962550912585},{"text":"Yeah.","start":6.48,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.07956844568252563},{"text":"This is Maureen from Airtel tech support.","start":6.7999997,"end":9.3,"sentiment":"neutral","sentiment_score":0.07339153970990862}],"sentiment":"neutral","sentiment_score":0.09876636291543643,"num_words":18,"start":1.76,"end":9.3},{"sentences":[{"text":"Am I speaking with Jonathan 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Hello, John? Speaking. Yes. Yes. No. Sorry. What Internet? What brand? Okay. Yes. Well, sorry. There there is any issue about the the Internet? I don't know. Because the Internet's working at all. Yes. Yes. No. Yes. Yes. No. It is Airtel. No. It's Airtel, the Internet. Yes. Yes. No. That's that's okay. No. No issues. Thank you very 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Hello, John? Speaking. Yes. Yes.\n\nNo. Sorry. What Internet? What brand? Okay.\n\nYes. Well, sorry. There there is any issue about the the Internet? I don't know. Because the Internet's working at all.\n\nYes. Yes. No. Yes. Yes.\n\nNo. It is Airtel. No. It's Airtel, the Internet. Yes.\n\nYes. No. That's that's okay. 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This is\n\nChannel 1: Hello,\n\nChannel 0: Maureen\n\nChannel 1: John?\n\nChannel 0: from Airtel tech support. Yeah. This is Maureen from Airtel tech support. Am I speaking with Jonathan\n\nChannel 1: Speaking.\n\nChannel 0: Tucas?\n\nChannel 1: Yes.\n\nChannel 0: Yes. I just wanted to confirm, have you spoke with our other representative earlier before I call you?\n\nChannel 1: Yes. No.\n\nChannel 0: Yeah. Because we're advised to activate your Internet service under Airtel. Have you request this this\n\nChannel 1: Sorry.\n\nChannel 0: to process?\n\nChannel 1: What Internet? What brand?\n\nChannel 0: This is an Internet from Airtel.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Have you spoke with other representative first to order again a service, like, activate the service on your address?\n\nChannel 1: Yes.\n\nChannel 0: Sorry? Hello?\n\nChannel 1: Well, sorry. There there is any issue about the the Internet? I don't know. Because the Internet's working at all. 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representative from Airtel tech support calls Jonathan Speak to confirm if he has spoken to a previous representative before. The representative asks if Jonathan has requested to activate his internet service under Airtel and if he has an Internet provider already. Jonathan confirms that his internet is still working fine and the representative offers to call him back if he changes his internet provider."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. Am I speaking with Jonathan Speaking. Tucas? Yes. Yes.","start_word":14,"end_word":29,"intents":[{"intent":"Confirm identity","confidence_score":0.36909142}]},{"text":"Because we're advised to activate your Internet service under Airtel. Have you request this this Sorry.","start_word":50,"end_word":65,"intents":[{"intent":"Request Internet service","confidence_score":0.0029568442}]},{"text":"Do you have an Internet service provider already? Yes. Mhmm.","start_word":123,"end_word":132,"intents":[{"intent":"Confirm availability","confidence_score":0.0055290074}]},{"text":"Do you want to change Internet service provider? No.","start_word":188,"end_word":196,"intents":[{"intent":"Change internet provider","confidence_score":0.017240183}]}]},"sentiments":{"segments":[{"text":"Hello. Good Hello? afternoon. This is Hello, Maureen John? from Airtel tech support. Yeah. This is Maureen from Airtel tech support. Am I speaking with Jonathan Speaking. Tucas? Yes. Yes. I just wanted to confirm, have you spoke with our other representative earlier before I call you? Yes. No. Yeah. Because we're advised to activate your Internet service under Airtel. Have you request this this Sorry. to process? What Internet? What brand? This is an Internet from Airtel. Okay. Yeah. Have you spoke with other representative first to order again a service, like, activate the service on your address? Yes. Sorry? Hello? Well, sorry. There there is any issue about the the Internet? I don't know. Because the Internet's working at all. Yes. Do you have an Internet service provider already? Yes. Mhmm. May I know what is the name of it? No. So you're actively using the Internet at the address? Yes. Yes. Is it still under Airtel or at other ISP? No. It is Airtel. Sorry? No. It's Airtel, the Internet. Your Internet is still there, though? And Yes. it's working fine? Yes. Okay. I see. Do you want to change Internet service provider? No. That's that's okay. You're not having any Internet issues? No. No issues. Okay. I see. Okay then. I will give you a callback then. Okay.","start_word":0,"end_word":221,"sentiment":"neutral","sentiment_score":-0.008993884548544884},{"text":"Thank you.","start_word":222,"end_word":223,"sentiment":"positive","sentiment_score":0.38016843795776367},{"text":"Bye.","start_word":224,"end_word":224,"sentiment":"neutral","sentiment_score":0.3080519139766693},{"text":"Thank you very much.","start_word":225,"end_word":228,"sentiment":"positive","sentiment_score":0.5717548131942749}],"average":{"sentiment":"neutral","sentiment_score":0.005777786058538101}}}}