{"metadata":{"transaction_key":"deprecated","request_id":"01a069bc-1e63-7ad0-a1bb-c39e7195d4e2","sha256":"c427a8b81a4b81661f40551e7ee8ffcb885c89f72473a885fd33a3b498159c23","created":"2026-09-04T00:05:32.467Z","duration":23.327938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":82,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":94,"output_tokens":94},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":94,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning, Jackie. It's Tommy here from OkeView to run through an updated plan with you. Our number is 130160796. I'll send you a message and, hopefully, talk to you soon. Thank you so much.","confidence":0.99902344,"words":[{"word":"good","start":10.96,"end":11.2,"confidence":0.9941406,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5221848487854004},{"word":"morning","start":11.2,"end":11.5199995,"confidence":0.9970703,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.5397211909294128},{"word":"jackie","start":11.5199995,"end":11.92,"confidence":0.9680176,"punctuated_word":"Jackie.","sentiment":"positive","sentiment_score":0.4487428367137909},{"word":"it's","start":11.92,"end":12.24,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.4074124991893768},{"word":"tommy","start":12.24,"end":12.48,"confidence":0.9902344,"punctuated_word":"Tommy","sentiment":"positive","sentiment_score":0.3743739724159241},{"word":"here","start":12.48,"end":12.639999,"confidence":0.99902344,"punctuated_word":"here","sentiment":"positive","sentiment_score":0.4331095218658447},{"word":"from","start":12.639999,"end":12.96,"confidence":0.984375,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.4237169623374939},{"word":"okeview","start":12.96,"end":13.44,"confidence":0.2558187,"punctuated_word":"OkeView","sentiment":"positive","sentiment_score":0.42801982164382935},{"word":"to","start":13.44,"end":13.599999,"confidence":0.5288086,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3993867039680481},{"word":"run","start":13.599999,"end":13.84,"confidence":0.9970703,"punctuated_word":"run","sentiment":"positive","sentiment_score":0.5243352651596069},{"word":"through","start":13.84,"end":14.0,"confidence":0.99316406,"punctuated_word":"through","sentiment":"positive","sentiment_score":0.5142281651496887},{"word":"an","start":14.0,"end":14.372937,"confidence":0.9550781,"punctuated_word":"an","sentiment":"positive","sentiment_score":0.45861783623695374},{"word":"updated","start":14.452937,"end":14.852937,"confidence":0.99316406,"punctuated_word":"updated","sentiment":"positive","sentiment_score":0.4205900728702545},{"word":"plan","start":14.852937,"end":15.012938,"confidence":0.9970703,"punctuated_word":"plan","sentiment":"positive","sentiment_score":0.4872435629367829},{"word":"with","start":15.012938,"end":15.172937,"confidence":1.0,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.4456181526184082},{"word":"you","start":15.172937,"end":15.652937,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.34583818912506104},{"word":"our","start":15.652937,"end":15.812937,"confidence":0.984375,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":0.13425762951374054},{"word":"number","start":15.812937,"end":16.132936,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.1607440561056137},{"word":"is","start":16.132936,"end":16.212936,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1360989212989807},{"word":"130160796","start":16.212936,"end":19.192936,"confidence":0.99934894,"punctuated_word":"130160796.","sentiment":"neutral","sentiment_score":0.18353313207626343},{"word":"i'll","start":19.252937,"end":19.412937,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.23306064307689667},{"word":"send","start":19.412937,"end":19.572937,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.26548856496810913},{"word":"you","start":19.572937,"end":19.732937,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.26199042797088623},{"word":"a","start":19.732937,"end":19.812937,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.24458953738212583},{"word":"message","start":19.812937,"end":20.212936,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.2508903741836548},{"word":"and","start":20.212936,"end":20.452938,"confidence":0.607666,"punctuated_word":"and,","sentiment":"neutral","sentiment_score":0.3143908679485321},{"word":"hopefully","start":20.692936,"end":21.092937,"confidence":0.81933594,"punctuated_word":"hopefully,","sentiment":"neutral","sentiment_score":0.32538995146751404},{"word":"talk","start":21.092937,"end":21.252937,"confidence":0.9980469,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.3225635886192322},{"word":"to","start":21.252937,"end":21.412937,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3642895817756653},{"word":"you","start":21.412937,"end":21.572937,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3286454677581787},{"word":"soon","start":21.572937,"end":21.892937,"confidence":1.0,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.2998414635658264},{"word":"thank","start":21.892937,"end":22.212936,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7731792330741882},{"word":"you","start":22.212936,"end":22.372936,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7882741093635559},{"word":"so","start":22.372936,"end":22.532936,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.8025803565979004},{"word":"much","start":22.532936,"end":23.032936,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4846949577331543}],"paragraphs":{"transcript":"\nGood morning, Jackie. It's Tommy here from OkeView to run through an updated plan with you. Our number is 130160796. I'll send you a message and, hopefully, talk to you soon. Thank you so much.","paragraphs":[{"sentences":[{"text":"Good morning, Jackie.","start":10.96,"end":11.92,"sentiment":"positive","sentiment_score":0.5035496254762014},{"text":"It's Tommy here from OkeView to run through an updated plan with you.","start":11.92,"end":15.652937,"sentiment":"positive","sentiment_score":0.43557620965517485},{"text":"Our number is 130160796.","start":15.652937,"end":19.192936,"sentiment":"neutral","sentiment_score":0.1536584347486496},{"text":"I'll send you a message and, hopefully, talk to you soon.","start":19.252937,"end":21.892937,"sentiment":"neutral","sentiment_score":0.2919218607924201},{"text":"Thank you so much.","start":21.892937,"end":23.032936,"sentiment":"positive","sentiment_score":0.7121821641921997}],"sentiment":"positive","sentiment_score":0.39564692761216846,"num_words":35,"start":10.96,"end":23.032936}]}}]},{"alternatives":[{"transcript":"Hi. You're calling Jackie. Sorry. I'm busy at the moment. If you leave your phone number, I will give you a callback as soon as possible. Thank you.","confidence":0.9995117,"words":[{"word":"hi","start":1.04,"end":1.36,"confidence":0.99609375,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.060530975461006165},{"word":"you're","start":1.36,"end":1.5999999,"confidence":0.9577637,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.04884535074234009},{"word":"calling","start":1.5999999,"end":1.92,"confidence":0.9951172,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.04786247760057449},{"word":"jackie","start":1.92,"end":2.42,"confidence":0.80200195,"punctuated_word":"Jackie.","sentiment":"neutral","sentiment_score":0.04791226238012314},{"word":"sorry","start":2.6399999,"end":2.8799999,"confidence":0.8510742,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.1536073088645935},{"word":"i'm","start":2.8799999,"end":3.12,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.28530240058898926},{"word":"busy","start":3.12,"end":3.36,"confidence":1.0,"punctuated_word":"busy","sentiment":"negative","sentiment_score":-0.3713282644748688},{"word":"at","start":3.36,"end":3.52,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.32914453744888306},{"word":"the","start":3.52,"end":3.6799998,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.36122363805770874},{"word":"moment","start":3.6799998,"end":4.18,"confidence":1.0,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.25172728300094604},{"word":"if","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.03983701765537262},{"word":"you","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06549948453903198},{"word":"leave","start":4.7999997,"end":5.04,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.020952854305505753},{"word":"your","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05158555880188942},{"word":"phone","start":5.2,"end":5.44,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.07833443582057953},{"word":"number","start":5.44,"end":5.8399997,"confidence":0.9980469,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.04689362272620201},{"word":"i","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.029132209718227383},{"word":"will","start":6.0,"end":6.16,"confidence":0.9741211,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.006038114428520203},{"word":"give","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.007302239537239075},{"word":"you","start":6.3999996,"end":6.48,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01512853056192398},{"word":"a","start":6.48,"end":6.56,"confidence":0.9819336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.030380498617887497},{"word":"callback","start":6.56,"end":7.06,"confidence":0.9941406,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":-0.0302475243806839},{"word":"as","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.01710028201341629},{"word":"soon","start":7.44,"end":7.6,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.03100239485502243},{"word":"as","start":7.6,"end":7.8399997,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.04681215435266495},{"word":"possible","start":7.8399997,"end":8.34,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.04806783050298691},{"word":"thank","start":8.4,"end":8.639999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6015800833702087},{"word":"you","start":8.639999,"end":9.139999,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.41565078496932983}],"paragraphs":{"transcript":"\nHi. You're calling Jackie. Sorry. I'm busy at the moment. If you leave your phone number, I will give you a callback as soon as possible.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.36,"sentiment":"neutral","sentiment_score":0.060530975461006165},{"text":"You're calling Jackie.","start":1.36,"end":2.42,"sentiment":"neutral","sentiment_score":0.04820669690767924},{"text":"Sorry.","start":2.6399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":-0.1536073088645935},{"text":"I'm busy at the moment.","start":2.8799999,"end":4.18,"sentiment":"neutral","sentiment_score":-0.3197452247142792},{"text":"If you leave your phone number, I will give you a callback as soon as possible.","start":4.48,"end":8.34,"sentiment":"neutral","sentiment_score":-0.029960601590573788}],"sentiment":"neutral","sentiment_score":-0.07794430737312023,"num_words":26,"start":1.04,"end":8.34},{"sentences":[{"text":"Thank you.","start":8.4,"end":9.139999,"sentiment":"positive","sentiment_score":0.5086154341697693}],"sentiment":"positive","sentiment_score":0.5086154341697693,"num_words":2,"start":8.4,"end":9.139999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You're calling Jackie. Sorry. I'm busy at the moment. If you leave your phone number, I will give you a callback as soon as possible.\n\nThank you.\n\nChannel 0: Good morning, Jackie. It's Tommy here from OkeView to run through an updated plan with you. Our number is 130160796. I'll send you a message and, hopefully, talk to you soon. Thank you so much.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.36,"sentiment":"neutral","sentiment_score":0.060530975461006165},{"text":"You're calling Jackie.","start":1.36,"end":2.42,"sentiment":"neutral","sentiment_score":0.04820669690767924},{"text":"Sorry.","start":2.6399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":-0.1536073088645935},{"text":"I'm busy at the moment.","start":2.8799999,"end":4.18,"sentiment":"neutral","sentiment_score":-0.3197452247142792},{"text":"If you leave your phone number, I will give you a callback as soon as possible.","start":4.48,"end":8.34,"sentiment":"neutral","sentiment_score":-0.029960601590573788}],"sentiment":"neutral","sentiment_score":-0.07794430737312023,"channel":1,"num_words":26,"start":1.04,"end":8.34},{"sentences":[{"text":"Thank you.","start":8.4,"end":9.139999,"sentiment":"positive","sentiment_score":0.5086154341697693}],"sentiment":"positive","sentiment_score":0.5086154341697693,"channel":1,"num_words":2,"start":8.4,"end":9.139999},{"sentences":[{"text":"Good morning, Jackie.","start":10.96,"end":11.92,"sentiment":"positive","sentiment_score":0.5035496254762014},{"text":"It's Tommy here from OkeView to run through an updated plan with you.","start":11.92,"end":15.652937,"sentiment":"positive","sentiment_score":0.43557620965517485},{"text":"Our number is 130160796.","start":15.652937,"end":19.192936,"sentiment":"neutral","sentiment_score":0.1536584347486496},{"text":"I'll send you a message and, hopefully, talk to you soon.","start":19.252937,"end":21.892937,"sentiment":"neutral","sentiment_score":0.2919218607924201},{"text":"Thank you so much.","start":21.892937,"end":23.032936,"sentiment":"positive","sentiment_score":0.7121821641921997}],"sentiment":"positive","sentiment_score":0.39564692761216846,"channel":0,"num_words":35,"start":10.96,"end":23.032936}]},"summary":{"result":"success","short":"The customer called Jackie but she is busy so she left a voicemail asking the caller to leave their phone number so she can call them back. Tommy fromGenerationView calls and leaves a message for Jackie, mentioning an updated plan and their number. He promises to call back soon."},"intents":{"segments":[{"text":"It's Tommy here from OkeView to run through an updated plan with you. Our number is 130160796. I'll send you a message and, hopefully, talk to you soon. Thank you so much.","start_word":31,"end_word":62,"intents":[{"intent":"Update plan","confidence_score":0.32194692}]}]},"sentiments":{"segments":[{"text":"Hi. You're calling Jackie. Sorry. I'm busy at the moment. If you leave your phone number, I will give you a callback as soon as possible.","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":-0.07768281549215317},{"text":"Thank you. Good morning, Jackie. It's Tommy here from OkeView to run through an updated plan with you.","start_word":26,"end_word":43,"sentiment":"positive","sentiment_score":0.44658416509628296},{"text":"Our number is 130160796. I'll send you a message and, hopefully, talk to you soon.","start_word":44,"end_word":58,"sentiment":"neutral","sentiment_score":0.24840958416461945},{"text":"Thank you so much.","start_word":59,"end_word":62,"sentiment":"positive","sentiment_score":0.7633246779441833}],"average":{"sentiment":"neutral","sentiment_score":0.19878835881010015}}}}