{"metadata":{"transaction_key":"deprecated","request_id":"019efc27-18f4-7912-b7ad-44d05c1bc60a","sha256":"e920435d8ca46067db79c79b34fc801e5e59dae94e7d3775ea629c01843981a3","created":"2026-06-25T00:21:23.078Z","duration":103.82394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":348,"output_tokens":77},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":386,"output_tokens":386},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":386,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Manuel, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. That's wonderful. Emmanuel, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Manuel, it's Cloud Solution IT. We are a, managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Manuel, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of July. Mhmm. Hour. Okay. When did is the best time can I call you back again? Sorry? Yeah. Okay. I'll be happy to call you back in after six months. Alright. Thank you, Manuel. Have a good day. Thank you. Bye bye.","confidence":0.99902344,"words":[{"word":"yeah","start":3.12,"end":3.4399998,"confidence":0.88500977,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07812219113111496},{"word":"good","start":3.4399998,"end":3.6,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3703889846801758},{"word":"morning","start":3.6,"end":4.1,"confidence":0.94799805,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.3145752251148224},{"word":"manuel","start":4.56,"end":5.04,"confidence":0.7167969,"punctuated_word":"Manuel,","sentiment":"neutral","sentiment_score":0.29943013191223145},{"word":"it's","start":5.04,"end":5.54,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.3024747371673584},{"word":"ronald","start":5.7599998,"end":6.2599998,"confidence":0.98535156,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.2138085961341858},{"word":"from","start":6.56,"end":7.06,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.22654305398464203},{"word":"cloud","start":7.2,"end":7.68,"confidence":0.7680664,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.19121354818344116},{"word":"solution","start":7.68,"end":8.18,"confidence":0.9658203,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.19607824087142944},{"word":"it","start":8.24,"end":8.74,"confidence":0.99121094,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.1783648431301117},{"word":"how","start":9.44,"end":9.599999,"confidence":0.8442383,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2628959119319916},{"word":"are","start":9.599999,"end":9.76,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2333231121301651},{"word":"you","start":9.76,"end":9.84,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24608871340751648},{"word":"doing","start":9.84,"end":10.08,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.22979526221752167},{"word":"today","start":10.08,"end":10.58,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.22495070099830627},{"word":"alright","start":12.32,"end":12.719999,"confidence":0.9692383,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2587728798389435},{"word":"okay","start":12.719999,"end":12.96,"confidence":0.9941406,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.45537012815475464},{"word":"that's","start":12.96,"end":13.28,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.7471951842308044},{"word":"wonderful","start":13.28,"end":13.78,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.700499951839447},{"word":"emmanuel","start":14.845,"end":15.325,"confidence":0.7619629,"punctuated_word":"Emmanuel,","sentiment":"neutral","sentiment_score":0.1939216107130051},{"word":"i","start":15.325,"end":15.405,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.17973101139068604},{"word":"hope","start":15.405,"end":15.645,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.18740257620811465},{"word":"you","start":15.645,"end":15.805,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1374422311782837},{"word":"still","start":15.805,"end":16.285,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.07964944839477539},{"word":"remember","start":16.285,"end":16.765,"confidence":0.9536133,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.08182886242866516},{"word":"the","start":16.765,"end":16.925,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0910283625125885},{"word":"company","start":16.925,"end":17.325,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.1529766023159027},{"word":"because","start":17.325,"end":17.645,"confidence":0.7451172,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.0849253237247467},{"word":"the","start":17.645,"end":17.805,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08252012729644775},{"word":"last","start":17.805,"end":18.125,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.05306822434067726},{"word":"time","start":18.125,"end":18.285,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.09896053373813628},{"word":"that","start":18.285,"end":18.525,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08917868137359619},{"word":"we","start":18.525,"end":18.845001,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.10841628909111024},{"word":"touched","start":18.845001,"end":19.165,"confidence":0.56591797,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.11374826729297638},{"word":"base","start":19.165,"end":19.405,"confidence":0.99902344,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.11875131726264954},{"word":"with","start":19.405,"end":19.565,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.10781916230916976},{"word":"you","start":19.565,"end":19.725,"confidence":0.98291016,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.1266530454158783},{"word":"it","start":19.725,"end":19.885,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06948085129261017},{"word":"was","start":19.885,"end":20.385,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.056572601199150085},{"word":"october","start":20.685,"end":21.165,"confidence":0.68847656,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.07299582660198212},{"word":"of","start":21.165,"end":21.244999,"confidence":0.86621094,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.09858352690935136},{"word":"last","start":21.244999,"end":21.565,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.06569473445415497},{"word":"year","start":21.565,"end":22.065,"confidence":0.97631836,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.09317506849765778},{"word":"and","start":22.605,"end":23.005001,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07161225378513336},{"word":"during","start":23.005001,"end":23.325,"confidence":0.99902344,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.06075453758239746},{"word":"that","start":23.325,"end":23.645,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05382935702800751},{"word":"time","start":23.645,"end":24.145,"confidence":0.99853516,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.05376393720507622},{"word":"i","start":24.285,"end":24.445,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07515689730644226},{"word":"was","start":24.445,"end":24.925,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.05601103603839874},{"word":"trying","start":24.925,"end":25.244999,"confidence":0.9838867,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.07624368369579315},{"word":"to","start":25.244999,"end":25.485,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07147123664617538},{"word":"arrange","start":25.485,"end":25.965,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.09096471965312958},{"word":"a","start":25.965,"end":26.125,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09745702147483826},{"word":"meeting","start":26.125,"end":26.445,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.08288204669952393},{"word":"with","start":26.445,"end":26.605,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07197471708059311},{"word":"you","start":26.605,"end":26.925,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12100563943386078},{"word":"together","start":26.925,"end":27.325,"confidence":0.9716797,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.08937222510576248},{"word":"with","start":27.325,"end":27.564999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.09336301684379578},{"word":"my","start":27.564999,"end":27.805,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.13000132143497467},{"word":"cto","start":27.805,"end":28.305,"confidence":0.99104816,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.11663751304149628},{"word":"mister","start":28.445,"end":28.845001,"confidence":0.98583984,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.11390674114227296},{"word":"bajit","start":28.845001,"end":29.345001,"confidence":0.7063802,"punctuated_word":"Bajit","sentiment":"neutral","sentiment_score":0.10627948492765428},{"word":"singh","start":29.404999,"end":29.904999,"confidence":0.9025879,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.12649524211883545},{"word":"to","start":30.34,"end":30.66,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11771655082702635},{"word":"introduce","start":30.66,"end":31.16,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.09065952897071838},{"word":"our","start":31.300001,"end":31.54,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1017267480492592},{"word":"company","start":31.54,"end":31.86,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.11547830700874329},{"word":"and","start":31.86,"end":32.02,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1479482352733612},{"word":"our","start":32.02,"end":32.260002,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.10755079239606856},{"word":"services","start":32.260002,"end":32.760002,"confidence":0.9995117,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.09350454807281494},{"word":"name","start":33.78,"end":34.1,"confidence":0.99902344,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.08579140901565552},{"word":"of","start":34.1,"end":34.18,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06172240152955055},{"word":"the","start":34.18,"end":34.34,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06726976484060287},{"word":"company","start":34.34,"end":34.66,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.08401379734277725},{"word":"again","start":34.66,"end":34.9,"confidence":0.8781738,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.0799650102853775},{"word":"manuel","start":34.9,"end":35.3,"confidence":0.9448242,"punctuated_word":"Manuel,","sentiment":"neutral","sentiment_score":0.10058097541332243},{"word":"it's","start":35.3,"end":35.7,"confidence":0.9926758,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.10317232459783554},{"word":"cloud","start":35.7,"end":36.02,"confidence":0.7597656,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.10395488888025284},{"word":"solution","start":36.02,"end":36.52,"confidence":0.9873047,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.10838983952999116},{"word":"it","start":36.58,"end":37.08,"confidence":0.9909668,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.08333683013916016},{"word":"we","start":37.78,"end":38.02,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.07971225678920746},{"word":"are","start":38.02,"end":38.18,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.07108142971992493},{"word":"a","start":38.18,"end":38.42,"confidence":0.7475586,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":0.09367118775844574},{"word":"managed","start":38.74,"end":39.14,"confidence":0.98291016,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":0.12387745082378387},{"word":"service","start":39.14,"end":39.62,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.07377813756465912},{"word":"provider","start":39.62,"end":40.12,"confidence":0.9995117,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":0.08145450055599213},{"word":"we","start":40.18,"end":40.34,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.07468077540397644},{"word":"are","start":40.34,"end":40.5,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.07739567756652832},{"word":"also","start":40.5,"end":40.82,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.07461707293987274},{"word":"microsoft","start":40.82,"end":41.32,"confidence":0.94384766,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":0.1015816330909729},{"word":"trusted","start":41.38,"end":41.86,"confidence":0.9902344,"punctuated_word":"trusted","sentiment":"neutral","sentiment_score":0.10676436871290208},{"word":"partner","start":41.86,"end":42.36,"confidence":0.99902344,"punctuated_word":"partner","sentiment":"neutral","sentiment_score":0.11316706240177156},{"word":"providing","start":42.885002,"end":43.285,"confidence":1.0,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.09321939945220949},{"word":"services","start":43.285,"end":43.785,"confidence":1.0,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.0849546268582344},{"word":"for","start":43.925,"end":44.405,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10772854834794998},{"word":"cloud","start":44.405,"end":44.805,"confidence":0.99316406,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.10310311615467072},{"word":"solutions","start":44.805,"end":45.305,"confidence":0.8520508,"punctuated_word":"solutions,","sentiment":"neutral","sentiment_score":0.10043390095233916},{"word":"cybersecurity","start":45.525,"end":46.025,"confidence":0.9313965,"punctuated_word":"cybersecurity,","sentiment":"neutral","sentiment_score":0.08397979289293289},{"word":"backup","start":46.965,"end":47.445,"confidence":0.97509766,"punctuated_word":"backup","sentiment":"neutral","sentiment_score":0.07616233080625534},{"word":"and","start":47.445,"end":47.605,"confidence":0.88964844,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08234283328056335},{"word":"recovery","start":47.605,"end":48.105,"confidence":0.98950195,"punctuated_word":"recovery,","sentiment":"neutral","sentiment_score":0.09972727298736572},{"word":"sharepoint","start":48.245,"end":48.745,"confidence":0.9871419,"punctuated_word":"SharePoint,","sentiment":"neutral","sentiment_score":0.09761056303977966},{"word":"manage","start":49.445,"end":49.765,"confidence":0.7832031,"punctuated_word":"Manage","sentiment":"neutral","sentiment_score":0.086030513048172},{"word":"three","start":49.765,"end":50.005,"confidence":0.9970703,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.07360216230154037},{"word":"sixty","start":50.005,"end":50.325,"confidence":0.54541016,"punctuated_word":"sixty","sentiment":"neutral","sentiment_score":0.06367182731628418},{"word":"five","start":50.325,"end":50.645,"confidence":0.9807129,"punctuated_word":"five,","sentiment":"neutral","sentiment_score":0.0860411748290062},{"word":"power","start":50.645,"end":51.045,"confidence":0.9941406,"punctuated_word":"Power","sentiment":"neutral","sentiment_score":0.11477400362491608},{"word":"bi","start":51.045,"end":51.445,"confidence":0.93310547,"punctuated_word":"BI,","sentiment":"neutral","sentiment_score":0.08800500631332397},{"word":"and","start":51.445,"end":51.525,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.062154605984687805},{"word":"many","start":51.525,"end":51.845,"confidence":1.0,"punctuated_word":"many","sentiment":"neutral","sentiment_score":0.06562326103448868},{"word":"more","start":51.845,"end":52.345,"confidence":0.99853516,"punctuated_word":"more.","sentiment":"neutral","sentiment_score":0.061848342418670654},{"word":"and","start":52.805,"end":53.205,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04932909086346626},{"word":"the","start":53.205,"end":53.285,"confidence":0.42797852,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.037945959717035294},{"word":"reason","start":53.285,"end":53.685,"confidence":0.9951172,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.05048898607492447},{"word":"for","start":53.685,"end":53.845,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04034416377544403},{"word":"my","start":53.845,"end":54.005,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0697081983089447},{"word":"call","start":54.005,"end":54.165,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.0676395446062088},{"word":"today","start":54.165,"end":54.485,"confidence":0.9995117,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.08715663850307465},{"word":"manuel","start":54.485,"end":54.985,"confidence":0.9111328,"punctuated_word":"Manuel,","sentiment":"neutral","sentiment_score":0.07187488675117493},{"word":"same","start":55.045,"end":55.205,"confidence":0.9921875,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.07136203348636627},{"word":"thing","start":55.205,"end":55.445,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.08081910759210587},{"word":"as","start":55.445,"end":55.605,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.09329144656658173},{"word":"before","start":55.605,"end":56.105,"confidence":0.8496094,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":0.0901688039302826},{"word":"we're","start":56.760002,"end":57.0,"confidence":0.9995117,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.048623226583004},{"word":"only","start":57.0,"end":57.32,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.05542255565524101},{"word":"hoping","start":57.32,"end":57.64,"confidence":0.99902344,"punctuated_word":"hoping","sentiment":"neutral","sentiment_score":0.06777679175138474},{"word":"to","start":57.64,"end":57.88,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08216570317745209},{"word":"arrange","start":57.88,"end":58.2,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.09184180945158003},{"word":"an","start":58.2,"end":58.44,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.09170281887054443},{"word":"introductory","start":58.44,"end":58.94,"confidence":1.0,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.08925890177488327},{"word":"meeting","start":59.16,"end":59.56,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.09009789675474168},{"word":"with","start":59.56,"end":59.72,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.10773172974586488},{"word":"you","start":59.72,"end":60.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1311332881450653},{"word":"simply","start":60.04,"end":60.36,"confidence":0.9633789,"punctuated_word":"simply","sentiment":"neutral","sentiment_score":0.12512677907943726},{"word":"to","start":60.36,"end":60.52,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10996520519256592},{"word":"introduce","start":60.52,"end":61.02,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.07281121611595154},{"word":"our","start":61.08,"end":61.24,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.08022794872522354},{"word":"company","start":61.24,"end":61.74,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.09144604951143263},{"word":"only","start":61.8,"end":62.12,"confidence":0.80126953,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.14065518975257874},{"word":"for","start":62.12,"end":62.440002,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11153093725442886},{"word":"future","start":62.440002,"end":62.92,"confidence":0.9902344,"punctuated_word":"future","sentiment":"neutral","sentiment_score":0.11349083483219148},{"word":"reference","start":62.92,"end":63.42,"confidence":0.9633789,"punctuated_word":"reference.","sentiment":"neutral","sentiment_score":0.09753253310918808},{"word":"and","start":64.04,"end":64.36,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07025007158517838},{"word":"we're","start":64.36,"end":64.6,"confidence":0.99365234,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.0770137831568718},{"word":"hoping","start":64.6,"end":64.92,"confidence":0.9970703,"punctuated_word":"hoping,","sentiment":"neutral","sentiment_score":0.08645585179328918},{"word":"sir","start":64.92,"end":65.16,"confidence":1.0,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.10494764894247056},{"word":"that","start":65.16,"end":65.32,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09843651950359344},{"word":"you","start":65.32,"end":65.4,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10067561268806458},{"word":"have","start":65.4,"end":65.56,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06884728372097015},{"word":"an","start":65.56,"end":65.72,"confidence":0.9921875,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.06476360559463501},{"word":"available","start":65.72,"end":66.22,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.042653173208236694},{"word":"time","start":66.28,"end":66.520004,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.05572393536567688},{"word":"next","start":66.520004,"end":66.84,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.050217341631650925},{"word":"month","start":66.84,"end":67.16,"confidence":0.9379883,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.06070474907755852},{"word":"maybe","start":67.16,"end":67.48,"confidence":0.9980469,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.05802984908223152},{"word":"on","start":67.48,"end":67.72,"confidence":0.99316406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.0564749576151371},{"word":"first","start":67.72,"end":67.96,"confidence":0.99609375,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.048168960958719254},{"word":"or","start":67.96,"end":68.2,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04573620855808258},{"word":"second","start":68.2,"end":68.520004,"confidence":0.9970703,"punctuated_word":"second","sentiment":"neutral","sentiment_score":0.059389784932136536},{"word":"week","start":68.520004,"end":68.68,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.04061300680041313},{"word":"of","start":68.68,"end":68.84,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.048466332256793976},{"word":"july","start":68.84,"end":69.34,"confidence":0.9399414,"punctuated_word":"July.","sentiment":"neutral","sentiment_score":0.04708171635866165},{"word":"mhmm","start":76.145,"end":76.645,"confidence":0.920166,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.1316266804933548},{"word":"hour","start":85.15,"end":85.47,"confidence":0.9094238,"punctuated_word":"Hour.","sentiment":"neutral","sentiment_score":-0.06005728989839554},{"word":"okay","start":85.47,"end":85.97,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04300738871097565},{"word":"when","start":86.11,"end":86.35,"confidence":0.9951172,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.037482451647520065},{"word":"did","start":86.35,"end":86.59,"confidence":0.63964844,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.04251358285546303},{"word":"is","start":86.59,"end":86.67,"confidence":0.38427734,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04441113397479057},{"word":"the","start":86.67,"end":86.829994,"confidence":0.9873047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04786527156829834},{"word":"best","start":86.829994,"end":87.07,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.04332217201590538},{"word":"time","start":87.07,"end":87.149994,"confidence":0.9970703,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.02306690253317356},{"word":"can","start":87.149994,"end":87.31,"confidence":0.8178711,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.03887367621064186},{"word":"i","start":87.31,"end":87.39,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.036850444972515106},{"word":"call","start":87.39,"end":87.549995,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.03858598321676254},{"word":"you","start":87.549995,"end":87.71,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03965330868959427},{"word":"back","start":87.71,"end":87.95,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.032138578593730927},{"word":"again","start":87.95,"end":88.45,"confidence":1.0,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.04334574565291405},{"word":"sorry","start":92.829994,"end":93.329994,"confidence":0.81689453,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.08228036761283875},{"word":"yeah","start":94.92887,"end":95.088875,"confidence":0.9494629,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0054345447570085526},{"word":"okay","start":95.088875,"end":95.32887,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.027560193091630936},{"word":"i'll","start":95.32887,"end":95.56887,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07931497693061829},{"word":"be","start":95.56887,"end":95.64887,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.09962808340787888},{"word":"happy","start":95.64887,"end":95.88887,"confidence":1.0,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.11154510080814362},{"word":"to","start":95.88887,"end":96.048874,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01174737885594368},{"word":"call","start":96.048874,"end":96.20888,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.011868312954902647},{"word":"you","start":96.20888,"end":96.36887,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00646529346704483},{"word":"back","start":96.36887,"end":96.52888,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.00008342787623405457},{"word":"in","start":96.52888,"end":96.768875,"confidence":0.48266602,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02327805943787098},{"word":"after","start":96.768875,"end":97.088875,"confidence":0.8364258,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.02389458753168583},{"word":"six","start":97.088875,"end":97.32887,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.033719319850206375},{"word":"months","start":97.32887,"end":97.82887,"confidence":0.9995117,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.01297600008547306},{"word":"alright","start":99.088875,"end":99.56887,"confidence":0.9885254,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.15837474167346954},{"word":"thank","start":99.56887,"end":99.728874,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3164888322353363},{"word":"you","start":99.728874,"end":99.88887,"confidence":1.0,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.3466642498970032},{"word":"manuel","start":99.88887,"end":100.28887,"confidence":0.8510742,"punctuated_word":"Manuel.","sentiment":"neutral","sentiment_score":0.3283839821815491},{"word":"have","start":100.28887,"end":100.52888,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.3753332793712616},{"word":"a","start":100.52888,"end":100.60887,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3391241431236267},{"word":"good","start":100.60887,"end":100.68887,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.3148879110813141},{"word":"day","start":100.68887,"end":100.92887,"confidence":1.0,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.29699277877807617},{"word":"thank","start":100.92887,"end":101.16888,"confidence":0.9013672,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.31425756216049194},{"word":"you","start":101.16888,"end":101.408875,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.30105429887771606},{"word":"bye","start":101.408875,"end":101.64887,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.16695159673690796},{"word":"bye","start":101.64887,"end":102.14887,"confidence":0.9995117,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.120033860206604}],"paragraphs":{"transcript":"\nYeah. Good morning. Manuel, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. That's wonderful. Emmanuel, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Manuel, it's Cloud Solution IT.\n\nWe are a, managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Manuel, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of July. Mhmm.\n\nHour. Okay. When did is the best time can I call you back again? Sorry? Yeah.\n\nOkay. I'll be happy to call you back in after six months. Alright. Thank you, Manuel. Have a good day.\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.07812219113111496},{"text":"Good morning.","start":3.4399998,"end":4.1,"sentiment":"positive","sentiment_score":0.3424821048974991},{"text":"Manuel, it's Ronald from Cloud Solution IT.","start":4.56,"end":8.74,"sentiment":"neutral","sentiment_score":0.22970187876905715},{"text":"How are you doing today?","start":9.44,"end":10.58,"sentiment":"neutral","sentiment_score":0.23941074013710023},{"text":"Alright.","start":12.32,"end":12.719999,"sentiment":"neutral","sentiment_score":0.2587728798389435}],"sentiment":"neutral","sentiment_score":0.23917663330212235,"num_words":16,"start":3.12,"end":12.719999},{"sentences":[{"text":"Okay.","start":12.719999,"end":12.96,"sentiment":"positive","sentiment_score":0.45537012815475464},{"text":"That's wonderful.","start":12.96,"end":13.78,"sentiment":"positive","sentiment_score":0.7238475680351257},{"text":"Emmanuel, I hope you still remember the company because the last time that we touched base with you, it was October of last year.","start":14.845,"end":22.065,"sentiment":"neutral","sentiment_score":0.1060218452475965},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":22.605,"end":32.760002,"sentiment":"neutral","sentiment_score":0.09384323477193161},{"text":"Name of the company again, Manuel, it's Cloud Solution IT.","start":33.78,"end":37.08,"sentiment":"neutral","sentiment_score":0.08781972415745258}],"sentiment":"neutral","sentiment_score":0.12280553329037502,"num_words":64,"start":12.719999,"end":37.08},{"sentences":[{"text":"We are a, managed service provider.","start":37.78,"end":40.12,"sentiment":"neutral","sentiment_score":0.08726249386866887},{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":40.18,"end":52.345,"sentiment":"neutral","sentiment_score":0.08716879487037658},{"text":"And the reason for my call today, Manuel, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":52.805,"end":63.42,"sentiment":"neutral","sentiment_score":0.08415065405349578},{"text":"And we're hoping, sir, that you have an available time next month, maybe on first or second week of July.","start":64.04,"end":69.34,"sentiment":"neutral","sentiment_score":0.06423251964151859},{"text":"Mhmm.","start":76.145,"end":76.645,"sentiment":"neutral","sentiment_score":-0.1316266804933548}],"sentiment":"neutral","sentiment_score":0.07788540750562427,"num_words":83,"start":37.78,"end":76.645},{"sentences":[{"text":"Hour.","start":85.15,"end":85.47,"sentiment":"neutral","sentiment_score":-0.06005728989839554},{"text":"Okay.","start":85.47,"end":85.97,"sentiment":"neutral","sentiment_score":-0.04300738871097565},{"text":"When did is the best time can I call you back again?","start":86.11,"end":88.45,"sentiment":"neutral","sentiment_score":-0.039009104327609144},{"text":"Sorry?","start":92.829994,"end":93.329994,"sentiment":"neutral","sentiment_score":-0.08228036761283875},{"text":"Yeah.","start":94.92887,"end":95.088875,"sentiment":"neutral","sentiment_score":-0.0054345447570085526}],"sentiment":"neutral","sentiment_score":-0.04118055268190801,"num_words":16,"start":85.15,"end":95.088875},{"sentences":[{"text":"Okay.","start":95.088875,"end":95.32887,"sentiment":"neutral","sentiment_score":0.027560193091630936},{"text":"I'll be happy to call you back in after six months.","start":95.32887,"end":97.82887,"sentiment":"neutral","sentiment_score":0.019426105882633816},{"text":"Alright.","start":99.088875,"end":99.56887,"sentiment":"neutral","sentiment_score":0.15837474167346954},{"text":"Thank you, Manuel.","start":99.56887,"end":100.28887,"sentiment":"neutral","sentiment_score":0.3305123547712962},{"text":"Have a good day.","start":100.28887,"end":100.92887,"sentiment":"neutral","sentiment_score":0.33158452808856964}],"sentiment":"neutral","sentiment_score":0.13587486380711197,"num_words":20,"start":95.088875,"end":100.92887},{"sentences":[{"text":"Thank you.","start":100.92887,"end":101.408875,"sentiment":"neutral","sentiment_score":0.307655930519104},{"text":"Bye bye.","start":101.408875,"end":102.14887,"sentiment":"neutral","sentiment_score":0.14349272847175598}],"sentiment":"neutral","sentiment_score":0.22557432949543,"num_words":4,"start":100.92887,"end":102.14887}]}}]},{"alternatives":[{"transcript":"Hello. May I speak? Yeah. Good. How are you? Yeah. Look, I don't think there's any overlap at the moment. Also, I'm pretty busy at the moment. Look, I I if if you need anything, we'll reach out. But at the moment, there's just there's just nothing nothing there. Okay. I don't know. Give it six months. Six months. Yeah. Okay. Thank you. Thanks. Bye.","confidence":0.97509766,"words":[{"word":"hello","start":0.39999998,"end":0.52,"confidence":0.94311523,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.01204993762075901},{"word":"may","start":0.52,"end":0.64,"confidence":0.27001953,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.014287225902080536},{"word":"i","start":0.64,"end":0.71999997,"confidence":0.53222656,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.010754324495792387},{"word":"speak","start":0.71999997,"end":1.22,"confidence":0.5673828,"punctuated_word":"speak?","sentiment":"neutral","sentiment_score":0.014769804663956164},{"word":"yeah","start":10.719999,"end":10.88,"confidence":0.984375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1865760236978531},{"word":"good","start":10.88,"end":11.12,"confidence":0.9526367,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.34675148129463196},{"word":"how","start":11.12,"end":11.28,"confidence":0.74365234,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.23125289380550385},{"word":"are","start":11.28,"end":11.53,"confidence":0.95166016,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.17480802536010742},{"word":"you","start":11.53,"end":12.03,"confidence":0.9946289,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.2185048609972},{"word":"yeah","start":70.055,"end":70.555,"confidence":0.83569336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.02468344010412693},{"word":"look","start":71.095,"end":71.575,"confidence":0.75634766,"punctuated_word":"Look,","sentiment":"neutral","sentiment_score":-0.11204694211483002},{"word":"i","start":71.575,"end":71.655,"confidence":0.90234375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1796122044324875},{"word":"don't","start":71.655,"end":71.815,"confidence":0.7687988,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.16848817467689514},{"word":"think","start":71.815,"end":72.135,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.17369383573532104},{"word":"there's","start":72.135,"end":72.455,"confidence":0.9875488,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.2039148062467575},{"word":"any","start":72.455,"end":72.955,"confidence":0.9980469,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.20875395834445953},{"word":"overlap","start":73.735,"end":74.235,"confidence":0.7709961,"punctuated_word":"overlap","sentiment":"neutral","sentiment_score":-0.18277360498905185},{"word":"at","start":74.534996,"end":74.695,"confidence":0.89746094,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.24023063480854032},{"word":"the","start":74.695,"end":74.775,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23820234835147855},{"word":"moment","start":74.775,"end":75.275,"confidence":0.6870117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.22490882873535156},{"word":"also","start":75.335,"end":75.575,"confidence":0.81811523,"punctuated_word":"Also,","sentiment":"neutral","sentiment_score":-0.16287189722061157},{"word":"i'm","start":75.575,"end":76.075,"confidence":0.8352051,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1663229912519455},{"word":"pretty","start":76.72,"end":76.88,"confidence":0.9941406,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.2605828642845154},{"word":"busy","start":76.88,"end":77.2,"confidence":1.0,"punctuated_word":"busy","sentiment":"neutral","sentiment_score":-0.2555873394012451},{"word":"at","start":77.2,"end":77.28,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2745676040649414},{"word":"the","start":77.28,"end":77.36,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.25787878036499023},{"word":"moment","start":77.36,"end":77.84,"confidence":0.93652344,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.2483029067516327},{"word":"look","start":77.84,"end":78.159996,"confidence":0.48791504,"punctuated_word":"Look,","sentiment":"neutral","sentiment_score":-0.15265583992004397},{"word":"i","start":78.159996,"end":78.32,"confidence":0.4753418,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1754443645477295},{"word":"i","start":78.32,"end":78.82,"confidence":0.6870117,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15486137568950653},{"word":"if","start":79.44,"end":79.68,"confidence":0.9819336,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.11170962452888487},{"word":"if","start":79.68,"end":79.84,"confidence":0.9921875,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09525135904550552},{"word":"you","start":79.84,"end":80.0,"confidence":0.5131836,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08972594887018204},{"word":"need","start":80.0,"end":80.24,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.11136603355407716},{"word":"anything","start":80.24,"end":80.56,"confidence":0.9797363,"punctuated_word":"anything,","sentiment":"neutral","sentiment_score":-0.11918803304433824},{"word":"we'll","start":80.56,"end":80.8,"confidence":0.9946289,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.13702091574668884},{"word":"reach","start":80.8,"end":80.96,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":-0.09960991144180298},{"word":"out","start":80.96,"end":81.12,"confidence":0.76953125,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.12355688959360124},{"word":"but","start":81.12,"end":81.36,"confidence":0.9604492,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.17701497673988342},{"word":"at","start":81.36,"end":81.44,"confidence":0.7211914,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.2507294714450836},{"word":"the","start":81.44,"end":81.52,"confidence":0.9526367,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20471802353858948},{"word":"moment","start":81.52,"end":81.84,"confidence":0.97802734,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.2324579656124115},{"word":"there's","start":81.84,"end":82.0,"confidence":0.86499023,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.24453148245811465},{"word":"just","start":82.0,"end":82.159996,"confidence":0.98291016,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.21966280043125153},{"word":"there's","start":82.159996,"end":82.4,"confidence":0.9875488,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.22810950875282288},{"word":"just","start":82.4,"end":82.72,"confidence":0.9921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2458970248699188},{"word":"nothing","start":82.72,"end":83.2,"confidence":0.9980469,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.23770539462566376},{"word":"nothing","start":83.2,"end":83.6,"confidence":0.9223633,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.21764898300170896},{"word":"there","start":83.6,"end":84.1,"confidence":0.9975586,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.21021978557109833},{"word":"okay","start":86.32,"end":86.82,"confidence":0.9753418,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03760012611746788},{"word":"i","start":90.515,"end":90.595,"confidence":0.8510742,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1254366785287857},{"word":"don't","start":90.595,"end":90.755005,"confidence":0.9675293,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.11476364731788637},{"word":"know","start":90.755005,"end":90.835,"confidence":0.9885254,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.13225868344306946},{"word":"give","start":90.835,"end":91.075005,"confidence":0.97509766,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":-0.16879619657993317},{"word":"it","start":91.075005,"end":91.155,"confidence":0.9838867,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.15019965171813965},{"word":"six","start":91.155,"end":91.395004,"confidence":0.99902344,"punctuated_word":"six","sentiment":"neutral","sentiment_score":-0.12676028907299042},{"word":"months","start":91.395004,"end":91.895004,"confidence":0.98461914,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.0992337018251419},{"word":"six","start":93.635,"end":93.955,"confidence":0.921875,"punctuated_word":"Six","sentiment":"neutral","sentiment_score":-0.06446735560894012},{"word":"months","start":93.955,"end":94.455,"confidence":0.8864746,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":-0.06197243183851242},{"word":"yeah","start":95.875,"end":96.375,"confidence":0.8364258,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.050219982862472534},{"word":"okay","start":98.115005,"end":98.615005,"confidence":0.98535156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06976895034313202},{"word":"thank","start":98.915,"end":99.155,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.20021766424179077},{"word":"you","start":99.155,"end":99.655,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.19099506735801697},{"word":"thanks","start":100.115005,"end":100.595,"confidence":0.75683594,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.3456513285636902},{"word":"bye","start":100.595,"end":101.095,"confidence":0.9951172,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2751021981239319}],"paragraphs":{"transcript":"\nHello. May I speak? Yeah. Good. How are you?\n\nYeah. Look, I don't think there's any overlap at the moment. Also, I'm pretty busy at the moment. Look, I I if if you need anything, we'll reach out. But at the moment, there's just there's just nothing nothing there.\n\nOkay. I don't know. Give it six months. Six months. Yeah.\n\nOkay. Thank you. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.52,"sentiment":"neutral","sentiment_score":0.01204993762075901},{"text":"May I speak?","start":0.52,"end":1.22,"sentiment":"neutral","sentiment_score":0.013270451687276363},{"text":"Yeah.","start":10.719999,"end":10.88,"sentiment":"neutral","sentiment_score":0.1865760236978531},{"text":"Good.","start":10.88,"end":11.12,"sentiment":"positive","sentiment_score":0.34675148129463196},{"text":"How are you?","start":11.12,"end":12.03,"sentiment":"neutral","sentiment_score":0.20818859338760376}],"sentiment":"neutral","sentiment_score":0.1344171753153205,"num_words":9,"start":0.39999998,"end":12.03},{"sentences":[{"text":"Yeah.","start":70.055,"end":70.555,"sentiment":"neutral","sentiment_score":-0.02468344010412693},{"text":"Look, I don't think there's any overlap at the moment.","start":71.095,"end":75.275,"sentiment":"neutral","sentiment_score":-0.1932625338435173},{"text":"Also, I'm pretty busy at the moment.","start":75.335,"end":77.84,"sentiment":"neutral","sentiment_score":-0.23230205476284027},{"text":"Look, I I if if you need anything, we'll reach out.","start":77.84,"end":81.12,"sentiment":"neutral","sentiment_score":-0.12458093599839644},{"text":"But at the moment, there's just there's just nothing nothing there.","start":81.12,"end":84.1,"sentiment":"neutral","sentiment_score":-0.22442685609514063}],"sentiment":"neutral","sentiment_score":-0.18556272187270223,"num_words":40,"start":70.055,"end":84.1},{"sentences":[{"text":"Okay.","start":86.32,"end":86.82,"sentiment":"neutral","sentiment_score":-0.03760012611746788},{"text":"I don't know.","start":90.515,"end":90.835,"sentiment":"neutral","sentiment_score":-0.1241530030965805},{"text":"Give it six months.","start":90.835,"end":91.895004,"sentiment":"neutral","sentiment_score":-0.13624745979905128},{"text":"Six months.","start":93.635,"end":94.455,"sentiment":"neutral","sentiment_score":-0.06321989372372627},{"text":"Yeah.","start":95.875,"end":96.375,"sentiment":"neutral","sentiment_score":0.050219982862472534}],"sentiment":"neutral","sentiment_score":-0.09375170719894496,"num_words":11,"start":86.32,"end":96.375},{"sentences":[{"text":"Okay.","start":98.115005,"end":98.615005,"sentiment":"neutral","sentiment_score":0.06976895034313202},{"text":"Thank you.","start":98.915,"end":99.655,"sentiment":"neutral","sentiment_score":0.19560636579990387},{"text":"Thanks.","start":100.115005,"end":100.595,"sentiment":"positive","sentiment_score":0.3456513285636902},{"text":"Bye.","start":100.595,"end":101.095,"sentiment":"neutral","sentiment_score":0.2751021981239319}],"sentiment":"neutral","sentiment_score":0.21634704172611235,"num_words":5,"start":98.115005,"end":101.095}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. May I speak?\n\nChannel 0: Yeah. Good morning. Manuel, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. Good. How are you?\n\nChannel 0: Alright. Okay. That's wonderful. Emmanuel, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.\n\nName of the company again, Manuel, it's Cloud Solution IT. We are a, managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Manuel, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of July.\n\nChannel 1: Yeah. Look, I don't think there's any overlap at the moment. Also, I'm\n\nChannel 0: Mhmm.\n\nChannel 1: pretty busy at the moment. Look, I I if if you need anything, we'll reach out. But at the moment, there's just there's just nothing nothing there.\n\nChannel 0: Hour. Okay. When\n\nChannel 1: Okay.\n\nChannel 0: did is the best time can I call you back again?\n\nChannel 1: I don't know. Give it six months.\n\nChannel 0: Sorry?\n\nChannel 1: Six months.\n\nChannel 0: Yeah. Okay. I'll be happy\n\nChannel 1: Yeah.\n\nChannel 0: to call you back in after six months.\n\nChannel 1: Okay. Thank\n\nChannel 0: Alright.\n\nChannel 1: you.\n\nChannel 0: Thank you, Manuel.\n\nChannel 1: Thanks.\n\nChannel 0: Have a\n\nChannel 1: Bye.\n\nChannel 0: good day. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.52,"sentiment":"neutral","sentiment_score":0.01204993762075901},{"text":"May I speak?","start":0.52,"end":1.22,"sentiment":"neutral","sentiment_score":0.013270451687276363}],"sentiment":"neutral","sentiment_score":0.012965323170647025,"channel":1,"num_words":4,"start":0.39999998,"end":1.22},{"sentences":[{"text":"Yeah.","start":3.12,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.07812219113111496},{"text":"Good morning.","start":3.4399998,"end":4.1,"sentiment":"positive","sentiment_score":0.3424821048974991},{"text":"Manuel, it's Ronald from Cloud Solution IT.","start":4.56,"end":8.74,"sentiment":"neutral","sentiment_score":0.22970187876905715},{"text":"How are you doing today?","start":9.44,"end":10.58,"sentiment":"neutral","sentiment_score":0.23941074013710023}],"sentiment":"neutral","sentiment_score":0.23787021686633428,"channel":0,"num_words":15,"start":3.12,"end":10.58},{"sentences":[{"text":"Yeah.","start":10.719999,"end":10.88,"sentiment":"neutral","sentiment_score":0.1865760236978531},{"text":"Good.","start":10.88,"end":11.12,"sentiment":"positive","sentiment_score":0.34675148129463196},{"text":"How are you?","start":11.12,"end":12.03,"sentiment":"neutral","sentiment_score":0.20818859338760376}],"sentiment":"neutral","sentiment_score":0.23157865703105926,"channel":1,"num_words":5,"start":10.719999,"end":12.03},{"sentences":[{"text":"Alright.","start":12.32,"end":12.719999,"sentiment":"neutral","sentiment_score":0.2587728798389435},{"text":"Okay.","start":12.719999,"end":12.96,"sentiment":"positive","sentiment_score":0.45537012815475464},{"text":"That's wonderful.","start":12.96,"end":13.78,"sentiment":"positive","sentiment_score":0.7238475680351257},{"text":"Emmanuel, I hope you still remember the company because the last time that we touched base with you, it was October of last year.","start":14.845,"end":22.065,"sentiment":"neutral","sentiment_score":0.1060218452475965},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":22.605,"end":32.760002,"sentiment":"neutral","sentiment_score":0.09384323477193161}],"sentiment":"neutral","sentiment_score":0.13163872306997126,"channel":0,"num_words":55,"start":12.32,"end":32.760002},{"sentences":[{"text":"Name of the company again, Manuel, it's Cloud Solution IT.","start":33.78,"end":37.08,"sentiment":"neutral","sentiment_score":0.08781972415745258},{"text":"We are a, managed service provider.","start":37.78,"end":40.12,"sentiment":"neutral","sentiment_score":0.08726249386866887},{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start":40.18,"end":52.345,"sentiment":"neutral","sentiment_score":0.08716879487037658},{"text":"And the reason for my call today, Manuel, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":52.805,"end":63.42,"sentiment":"neutral","sentiment_score":0.08415065405349578},{"text":"And we're hoping, sir, that you have an available time next month, maybe on first or second week of July.","start":64.04,"end":69.34,"sentiment":"neutral","sentiment_score":0.06423251964151859}],"sentiment":"neutral","sentiment_score":0.08124252983733364,"channel":0,"num_words":92,"start":33.78,"end":69.34},{"sentences":[{"text":"Yeah.","start":70.055,"end":70.555,"sentiment":"neutral","sentiment_score":-0.02468344010412693},{"text":"Look, I don't think there's any overlap at the moment.","start":71.095,"end":75.275,"sentiment":"neutral","sentiment_score":-0.1932625338435173},{"text":"Also, I'm","start":75.335,"end":76.075,"sentiment":"neutral","sentiment_score":-0.16459744423627853}],"sentiment":"neutral","sentiment_score":-0.17588489746245053,"channel":1,"num_words":13,"start":70.055,"end":76.075},{"sentences":[{"text":"Mhmm.","start":76.145,"end":76.645,"sentiment":"neutral","sentiment_score":-0.1316266804933548}],"sentiment":"neutral","sentiment_score":-0.1316266804933548,"channel":0,"num_words":1,"start":76.145,"end":76.645},{"sentences":[{"text":"pretty busy at the moment.","start":76.72,"end":77.84,"sentiment":"neutral","sentiment_score":-0.259383898973465},{"text":"Look, I I if if you need anything, we'll reach out.","start":77.84,"end":81.12,"sentiment":"neutral","sentiment_score":-0.12458093599839644},{"text":"But at the moment, there's just there's just nothing nothing there.","start":81.12,"end":84.1,"sentiment":"neutral","sentiment_score":-0.22442685609514063}],"sentiment":"neutral","sentiment_score":-0.19022241510726787,"channel":1,"num_words":27,"start":76.72,"end":84.1},{"sentences":[{"text":"Hour.","start":85.15,"end":85.47,"sentiment":"neutral","sentiment_score":-0.06005728989839554},{"text":"Okay.","start":85.47,"end":85.97,"sentiment":"neutral","sentiment_score":-0.04300738871097565},{"text":"When","start":86.11,"end":86.35,"sentiment":"neutral","sentiment_score":-0.037482451647520065}],"sentiment":"neutral","sentiment_score":-0.04684904341896375,"channel":0,"num_words":3,"start":85.15,"end":86.35},{"sentences":[{"text":"Okay.","start":86.32,"end":86.82,"sentiment":"neutral","sentiment_score":-0.03760012611746788}],"sentiment":"neutral","sentiment_score":-0.03760012611746788,"channel":1,"num_words":1,"start":86.32,"end":86.82},{"sentences":[{"text":"did is the best time can I call you back again?","start":86.35,"end":88.45,"sentiment":"neutral","sentiment_score":-0.03914789093488997}],"sentiment":"neutral","sentiment_score":-0.03914789093488997,"channel":0,"num_words":11,"start":86.35,"end":88.45},{"sentences":[{"text":"I don't know.","start":90.515,"end":90.835,"sentiment":"neutral","sentiment_score":-0.1241530030965805},{"text":"Give it six months.","start":90.835,"end":91.895004,"sentiment":"neutral","sentiment_score":-0.13624745979905128}],"sentiment":"neutral","sentiment_score":-0.1310641212122781,"channel":1,"num_words":7,"start":90.515,"end":91.895004},{"sentences":[{"text":"Sorry?","start":92.829994,"end":93.329994,"sentiment":"neutral","sentiment_score":-0.08228036761283875}],"sentiment":"neutral","sentiment_score":-0.08228036761283875,"channel":0,"num_words":1,"start":92.829994,"end":93.329994},{"sentences":[{"text":"Six months.","start":93.635,"end":94.455,"sentiment":"neutral","sentiment_score":-0.06321989372372627}],"sentiment":"neutral","sentiment_score":-0.06321989372372627,"channel":1,"num_words":2,"start":93.635,"end":94.455},{"sentences":[{"text":"Yeah.","start":94.92887,"end":95.088875,"sentiment":"neutral","sentiment_score":-0.0054345447570085526},{"text":"Okay.","start":95.088875,"end":95.32887,"sentiment":"neutral","sentiment_score":0.027560193091630936},{"text":"I'll be happy","start":95.32887,"end":95.88887,"sentiment":"neutral","sentiment_score":0.09682938704888026}],"sentiment":"neutral","sentiment_score":0.06252276189625264,"channel":0,"num_words":5,"start":94.92887,"end":95.88887},{"sentences":[{"text":"Yeah.","start":95.875,"end":96.375,"sentiment":"neutral","sentiment_score":0.050219982862472534}],"sentiment":"neutral","sentiment_score":0.050219982862472534,"channel":1,"num_words":1,"start":95.875,"end":96.375},{"sentences":[{"text":"to call you back in after six months.","start":95.88887,"end":97.82887,"sentiment":"neutral","sentiment_score":-0.0096001245547086}],"sentiment":"neutral","sentiment_score":-0.0096001245547086,"channel":0,"num_words":8,"start":95.88887,"end":97.82887},{"sentences":[{"text":"Okay.","start":98.115005,"end":98.615005,"sentiment":"neutral","sentiment_score":0.06976895034313202},{"text":"Thank","start":98.915,"end":99.155,"sentiment":"neutral","sentiment_score":0.20021766424179077}],"sentiment":"neutral","sentiment_score":0.1349933072924614,"channel":1,"num_words":2,"start":98.115005,"end":99.155},{"sentences":[{"text":"Alright.","start":99.088875,"end":99.56887,"sentiment":"neutral","sentiment_score":0.15837474167346954}],"sentiment":"neutral","sentiment_score":0.15837474167346954,"channel":0,"num_words":1,"start":99.088875,"end":99.56887},{"sentences":[{"text":"you.","start":99.155,"end":99.655,"sentiment":"neutral","sentiment_score":0.19099506735801697}],"sentiment":"neutral","sentiment_score":0.19099506735801697,"channel":1,"num_words":1,"start":99.155,"end":99.655},{"sentences":[{"text":"Thank you, Manuel.","start":99.56887,"end":100.28887,"sentiment":"neutral","sentiment_score":0.3305123547712962}],"sentiment":"neutral","sentiment_score":0.3305123547712962,"channel":0,"num_words":3,"start":99.56887,"end":100.28887},{"sentences":[{"text":"Thanks.","start":100.115005,"end":100.595,"sentiment":"positive","sentiment_score":0.3456513285636902}],"sentiment":"positive","sentiment_score":0.3456513285636902,"channel":1,"num_words":1,"start":100.115005,"end":100.595},{"sentences":[{"text":"Have a","start":100.28887,"end":100.60887,"sentiment":"positive","sentiment_score":0.35722871124744415}],"sentiment":"positive","sentiment_score":0.35722871124744415,"channel":0,"num_words":2,"start":100.28887,"end":100.60887},{"sentences":[{"text":"Bye.","start":100.595,"end":101.095,"sentiment":"neutral","sentiment_score":0.2751021981239319}],"sentiment":"neutral","sentiment_score":0.2751021981239319,"channel":1,"num_words":1,"start":100.595,"end":101.095},{"sentences":[{"text":"good day.","start":100.60887,"end":100.92887,"sentiment":"neutral","sentiment_score":0.30594034492969513},{"text":"Thank you.","start":100.92887,"end":101.408875,"sentiment":"neutral","sentiment_score":0.307655930519104},{"text":"Bye bye.","start":101.408875,"end":102.14887,"sentiment":"neutral","sentiment_score":0.14349272847175598}],"sentiment":"neutral","sentiment_score":0.2523630013068517,"channel":0,"num_words":6,"start":100.60887,"end":102.14887}]},"summary":{"result":"success","short":"The customer, Ronald, is calling the company Cloud Solution IT to introduce their managed service provider and Microsoft trusted partner, offering cybersecurity, backup and recovery solutions. He asks to schedule an introductory meeting with the CTO, Mr. Bajit Singh, for future reference. The agent, Manuel, suggests scheduling for after six months and offers to call him back in six months."},"intents":{"segments":[{"text":"Emmanuel, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start_word":28,"end_word":78,"intents":[{"intent":"Schedule meeting","confidence_score":0.08812916}]},{"text":"Name of the company again, Manuel, it's Cloud Solution IT. We are a, managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more.","start_word":79,"end_word":119,"intents":[{"intent":"Provide services","confidence_score":0.045792636}]}]},"sentiments":{"segments":[{"text":"Hello. May I speak? Yeah. Good morning. Manuel, it's Ronald from Cloud Solution IT. How are you doing today? Yeah.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.1906759887933731},{"text":"Good.","start_word":20,"end_word":20,"sentiment":"positive","sentiment_score":0.34675148129463196},{"text":"How are you? Alright.","start_word":21,"end_word":24,"sentiment":"neutral","sentiment_score":0.23134133219718933},{"text":"Okay. That's wonderful.","start_word":25,"end_word":27,"sentiment":"positive","sentiment_score":0.6504751443862915},{"text":"Emmanuel, I hope you still remember the company because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the company again, Manuel, it's Cloud Solution IT. We are a, managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, Manage three sixty five, Power BI, and many more. And the reason for my call today, Manuel, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of July. Yeah. Look, I don't think there's any overlap at the moment. Also, I'm Mhmm. pretty busy at the moment. Look, I I if if you need anything, we'll reach out. But at the moment, there's just there's just nothing nothing there. Hour. Okay. When Okay. did is the best time can I call you back again? I don't know. Give it six months. Sorry? Six months. Yeah. Okay. I'll be happy Yeah. to call you back in after six months. Okay. Thank Alright. you.","start_word":28,"end_word":254,"sentiment":"neutral","sentiment_score":0.011500215157866478},{"text":"Thank you, Manuel. Thanks.","start_word":255,"end_word":258,"sentiment":"positive","sentiment_score":0.3368411660194397},{"text":"Have a Bye. good day. Thank you. Bye bye.","start_word":259,"end_word":267,"sentiment":"neutral","sentiment_score":0.26578623056411743}],"average":{"sentiment":"neutral","sentiment_score":0.05983631351451182}}}}