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Emmanuel speaking. Oh, good. Thanks for the callback, pal. Thank you. Easy. You'd be busy. Oh, that's you're a good man. You're a good man for Friday. Another couple of hours. Yeah. Hey. Thanks for the call. Appreciate it. So I just wanna understand, like, obviously, I saw your website. You do a bit of checkpoint. You do a bit of juniper, was it? Yep. And a few other bits and pieces. I'm not sure if you understand what who SonicWall is or you do know what SonicWall and the journey that we've been going through the last few years. And I just wanna understand, like, further how we can help you or assist you from SonicWall perspective to the MSP? Is there something that you're looking at on a different level for your customer base? Yeah. Yeah. Yeah. Fantastic. Yes. Fantastic. Yes. Yep. Yep. Yep. Yep. Yeah. Of course. We can do all that. Are you available next week for a Teams meeting? Have you got my email or not yet? Just let me see. I can send you a meeting request for next next week. It's partners, isn't it? Is that the email? Partners at yeah. Tech tech comp systems. Yeah. So I'm gonna send you an invite for Monday next week. Perfect. Say what time? What time? Okay. Give me one second. I'll send it to you now. Oh, no. Melbourne. Can we do one 1PM? Can we do 1PM? Okay. Fantastic. Because I'll I'll send him that now. I'll send him here as well. Just give me one. I'll send it through. How's your day going? I'm gonna get it in two seconds. You should get in two seconds. Let me know. Has the little Ferris wheel gone fast enough? Has it got there yet? Have you received it? Oh, hang on. Jesus. The night. Let's the night, isn't it? Yeah. Night's the Wednesday. Yeah. Yeah. I sent it. Yep. Yep. Yep. .Com.au. Good. Fantastic. Yeah. So obviously, you know, I can tell you something. We're a 100% channel. Okay? So what does that mean? It means that your customers we don't go to your customers unless you ask us to help you close or understand further the solution and position it on your behalf. Okay? So that's very important they understand. We are we we sit behind the partners, the MSPs. Okay? We don't go in front. We don't take the customers away. That's not our business model. Our model is we support the MSPs with their customers. Yeah Yeah. Because, you know, the market some some other vendors aren't like the way we are. So, you know, we we play in enterprise. We're playing SME, mid market, and we play SMB. We're playing every single vertical here in Australia. You know, we're in defense. We're in government, fair dance, state level. You know, we're in health care, education. So we're playing every single vertical. You know, we've been, I think, in Australia for thirty odd years. So we have a long standing history in the ANZ region as well. You know? So, yeah, that's changed that's changed a lot of them. So we've got a single unified platform too now. Like, we're not siloed. We're not siloed. You know, we've got CTNA. We've got, you know, endpoints. We've got two different type of endpoint, our own. You know, we've got switches and APs and virtual firewalls and, you know, traditional firewalls. We have XDR as well if you need that as well. You know, we've got cloud analytics as well for analytics. And with our managed services as well, you know, we can help you there, you know, whether you use a checkpoint or your FortiGate or whatever device or a Cisco Duo switch or whatever you look out of, you know, whether it's HP or whatever is our managed service, our XDR manages all that from an NDR perspective, you know. And we look after multiple endpoints, six or seven different type of endpoint. So not just Microsoft, that's part of our solution that we provide our MSPs. But there's other ones, CrowdStrike and SentinelOne and Sophos and Microsoft Defender, obviously. I think Silent has just changed their name to something else. So, you know, there's a lot of different ways that we have from SonicWall for levers, you know, to meet any customer's needs from an MSP. And our sock is white labeled as well. You got that? So white labels if you want a white label under your company, we do that as well. So we do all the back end. We do all the back end hard yakka stuff. We do all the telemetry, advise, hold your hand, give you two times a month, reporting. You know, so there's a lot of things that we have. It's just just we're just on the up and up and down business where left to right, which gives us flexibility. You know? Like, if you don't wanna manage firewalls from a SonicWall perspective, we can manage all the firewalls on your behalf. You know? We have a monthly consumption model too if you're hitting that way as a business, you know, on monthly pay cycle to look, you know, to look at cash flow. So there's many ways, like, well, compared to other vendors, we're very flexible. And our files are, you know, pretty yeah. So we can discuss all that next week. Yeah? If you wanna bring an engineer on as well, one of your tech guys, I'll bring one of their tech guys. And Neil is one of our tech guys. Yeah. Just invite invite him. Yeah. Yeah. Just invite him to it. Just forward it to him and tell him to come, and the tech guys can talk tech, and I'll sit there and listen. And yeah. So we have multiples. You know. So obviously, you know, we just wanna start slow and just understand your business. That's important to me. From them, from my perspective, it's understand your business and how we fit. If we fit, you know, you might go home and look cycles off for us. You know, this is for us. So it's something that we can discuss. So it just depends on your customer base, like, you know, whether you play. Are you small? Are you mid? Are you enterprise? Like, these are the things that we'll discuss next week. Okay? And I'm in Melbourne too, so you can I can catch up with you anytime? So that's alright. You're in Melbourne too, aren't you? Oh, fantastic. Alright. So we'll speak then. Thanks very much for your time. Really appreciate it. Have a good weekend. Emmanuel. Emmanuel. Okay. Okay. See you. Bye bye. Bye. Bye. Bye. 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afternoon. Emmanuel speaking. Oh, good. Thanks for the callback, pal. Thank you.\n\nEasy. You'd be busy. Oh, that's you're a good man. You're a good man for Friday. Another couple of hours.\n\nYeah. Hey. Thanks for the call. Appreciate it. So I just wanna understand, like, obviously, I saw your website.\n\nYou do a bit of checkpoint. You do a bit of juniper, was it? Yep. And a few other bits and pieces. I'm not sure if you understand what who SonicWall is or you do know what SonicWall and the journey that we've been going through the last few years.\n\nAnd I just wanna understand, like, further how we can help you or assist you from SonicWall perspective to the MSP? Is there something that you're looking at on a different level for your customer base? Yeah. Yeah. Yeah.\n\nFantastic. Yes. Fantastic. Yes. Yep.\n\nYep. Yep. Yep. Yeah. Of course.\n\nWe can do all that. Are you available next week for a Teams meeting? Have you got my email or not yet? Just let me see. I can send you a meeting request for next next week.\n\nIt's partners, isn't it? Is that the email? Partners at yeah. Tech tech comp systems. Yeah.\n\nSo I'm gonna send you an invite for Monday next week. Perfect. Say what time? What time? Okay.\n\nGive me one second. I'll send it to you now. Oh, no. Melbourne. Can we do one 1PM?\n\nCan we do 1PM? Okay. Fantastic. Because I'll I'll send him that now. I'll send him here as well.\n\nJust give me one. I'll send it through. How's your day going? I'm gonna get it in two seconds. You should get in two seconds.\n\nLet me know. Has the little Ferris wheel gone fast enough? Has it got there yet? Have you received it? Oh, hang on.\n\nJesus. The night. Let's the night, isn't it? Yeah. Night's the Wednesday.\n\nYeah. Yeah. I sent it. Yep. Yep.\n\nYep. .Com.au. Good. Fantastic. Yeah.\n\nSo obviously, you know, I can tell you something. We're a 100% channel. Okay? So what does that mean? It means that your customers we don't go to your customers unless you ask us to help you close or understand further the solution and position it on your behalf.\n\nOkay? So that's very important they understand. We are we we sit behind the partners, the MSPs. Okay? We don't go in front.\n\nWe don't take the customers away. That's not our business model. Our model is we support the MSPs with their customers. Yeah Yeah. Because, you know, the market some some other vendors aren't like the way we are.\n\nSo, you know, we we play in enterprise. We're playing SME, mid market, and we play SMB. We're playing every single vertical here in Australia. You know, we're in defense. We're in government, fair dance, state level.\n\nYou know, we're in health care, education. So we're playing every single vertical. You know, we've been, I think, in Australia for thirty odd years. So we have a long standing history in the ANZ region as well. You know?\n\nSo, yeah, that's changed that's changed a lot of them. So we've got a single unified platform too now. Like, we're not siloed. We're not siloed. You know, we've got CTNA.\n\nWe've got, you know, endpoints. We've got two different type of endpoint, our own. You know, we've got switches and APs and virtual firewalls and, you know, traditional firewalls. We have XDR as well if you need that as well. You know, we've got cloud analytics as well for analytics.\n\nAnd with our managed services as well, you know, we can help you there, you know, whether you use a checkpoint or your FortiGate or whatever device or a Cisco Duo switch or whatever you look out of, you know, whether it's HP or whatever is our managed service, our XDR manages all that from an NDR perspective, you know. And we look after multiple endpoints, six or seven different type of endpoint. So not just Microsoft, that's part of our solution that we provide our MSPs. But there's other ones, CrowdStrike and SentinelOne and Sophos and Microsoft Defender, obviously. I think Silent has just changed their name to something else.\n\nSo, you know, there's a lot of different ways that we have from SonicWall for levers, you know, to meet any customer's needs from an MSP. And our sock is white labeled as well. You got that? So white labels if you want a white label under your company, we do that as well. So we do all the back end.\n\nWe do all the back end hard yakka stuff. We do all the telemetry, advise, hold your hand, give you two times a month, reporting. You know, so there's a lot of things that we have. It's just just we're just on the up and up and down business where left to right, which gives us flexibility. You know?\n\nLike, if you don't wanna manage firewalls from a SonicWall perspective, we can manage all the firewalls on your behalf. You know? We have a monthly consumption model too if you're hitting that way as a business, you know, on monthly pay cycle to look, you know, to look at cash flow. So there's many ways, like, well, compared to other vendors, we're very flexible. And our files are, you know, pretty yeah.\n\nSo we can discuss all that next week. Yeah? If you wanna bring an engineer on as well, one of your tech guys, I'll bring one of their tech guys. And Neil is one of our tech guys. Yeah.\n\nJust invite invite him. Yeah. Yeah. Just invite him to it. Just forward it to him and tell him to come, and the tech guys can talk tech, and I'll sit there and listen.\n\nAnd yeah. So we have multiples. You know. So obviously, you know, we just wanna start slow and just understand your business. That's important to me.\n\nFrom them, from my perspective, it's understand your business and how we fit. If we fit, you know, you might go home and look cycles off for us. You know, this is for us. So it's something that we can discuss. So it just depends on your customer base, like, you know, whether you play.\n\nAre you small? Are you mid? Are you enterprise? Like, these are the things that we'll discuss next week. Okay?\n\nAnd I'm in Melbourne too, so you can I can catch up with you anytime? So that's alright. You're in Melbourne too, aren't you? Oh, fantastic. Alright.\n\nSo we'll speak then. Thanks very much for your time. Really appreciate it. Have a good weekend. Emmanuel.\n\nEmmanuel. Okay. Okay. See you. Bye bye.\n\nBye. Bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.1999999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.22050336003303528},{"text":"Emmanuel speaking.","start":1.8399999,"end":2.74,"sentiment":"neutral","sentiment_score":0.09845102950930595},{"text":"Oh, good.","start":8.4,"end":8.96,"sentiment":"positive","sentiment_score":0.43509265780448914},{"text":"Thanks for the callback, pal.","start":8.96,"end":10.32,"sentiment":"positive","sentiment_score":0.6328423380851745},{"text":"Thank you.","start":10.32,"end":11.059999,"sentiment":"positive","sentiment_score":0.5242064297199249}],"sentiment":"positive","sentiment_score":0.4400552803507218,"num_words":13,"start":1.1999999,"end":11.059999},{"sentences":[{"text":"Easy.","start":12.315,"end":12.554999,"sentiment":"neutral","sentiment_score":0.12378496676683426},{"text":"You'd be busy.","start":12.554999,"end":13.535,"sentiment":"neutral","sentiment_score":-0.10880919545888901},{"text":"Oh, that's you're a 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week.","start":112.965,"end":119.39,"sentiment":"neutral","sentiment_score":0.09064949710260738}],"sentiment":"neutral","sentiment_score":0.0669114768404413,"num_words":37,"start":99.54,"end":119.39},{"sentences":[{"text":"It's partners, isn't it?","start":120.810005,"end":122.170006,"sentiment":"neutral","sentiment_score":0.030544967856258154},{"text":"Is that the email?","start":122.170006,"end":123.130005,"sentiment":"neutral","sentiment_score":0.025439341086894274},{"text":"Partners at yeah.","start":123.130005,"end":127.61,"sentiment":"neutral","sentiment_score":0.024384197623779375},{"text":"Tech tech comp systems.","start":127.61,"end":129.39,"sentiment":"neutral","sentiment_score":0.037844506092369556},{"text":"Yeah.","start":129.69,"end":130.19,"sentiment":"neutral","sentiment_score":0.0903543084859848}],"sentiment":"neutral","sentiment_score":0.03367638509371318,"num_words":16,"start":120.810005,"end":130.19},{"sentences":[{"text":"So I'm gonna send you an invite for Monday next week.","start":131.75499,"end":135.055,"sentiment":"neutral","sentiment_score":0.13710702820257706},{"text":"Perfect.","start":142.555,"end":143.055,"sentiment":"positive","sentiment_score":0.4101935029029846},{"text":"Say what time?","start":143.19499,"end":144.31499,"sentiment":"neutral","sentiment_score":0.10215980559587479},{"text":"What time?","start":144.31499,"end":145.135,"sentiment":"neutral","sentiment_score":0.027331777848303318},{"text":"Okay.","start":150.42,"end":150.92,"sentiment":"neutral","sentiment_score":0.0384066104888916}],"sentiment":"neutral","sentiment_score":0.1287733553391364,"num_words":18,"start":131.75499,"end":150.92},{"sentences":[{"text":"Give me one second.","start":151.54,"end":152.58,"sentiment":"neutral","sentiment_score":0.04504574090242386},{"text":"I'll send it to you now.","start":152.58,"end":153.95999,"sentiment":"neutral","sentiment_score":0.058420766765872635},{"text":"Oh, no.","start":154.18,"end":154.76,"sentiment":"neutral","sentiment_score":-0.013540739193558693},{"text":"Melbourne.","start":155.62,"end":156.12,"sentiment":"neutral","sentiment_score":0.0006135390140116215},{"text":"Can we do one 1PM?","start":156.26,"end":158.12,"sentiment":"neutral","sentiment_score":0.00988190360367298}],"sentiment":"neutral","sentiment_score":0.030758285713899467,"num_words":18,"start":151.54,"end":158.12},{"sentences":[{"text":"Can we do 1PM?","start":158.26,"end":159.435,"sentiment":"neutral","sentiment_score":0.027100856881588697},{"text":"Okay.","start":163.515,"end":164.015,"sentiment":"neutral","sentiment_score":0.291267454624176},{"text":"Fantastic.","start":164.075,"end":164.575,"sentiment":"positive","sentiment_score":0.6109920740127563},{"text":"Because I'll I'll send him that now.","start":164.795,"end":166.735,"sentiment":"positive","sentiment_score":0.37447779944964815},{"text":"I'll send him here as 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know.","start":237.56,"end":238.45999,"sentiment":"neutral","sentiment_score":0.05430047834912936},{"text":"Has the little Ferris wheel gone fast enough?","start":247.235,"end":249.235,"sentiment":"neutral","sentiment_score":0.038224519463256},{"text":"Has it got there yet?","start":249.235,"end":250.455,"sentiment":"neutral","sentiment_score":0.013552826456725597},{"text":"Have you received it?","start":256.515,"end":257.89502,"sentiment":"neutral","sentiment_score":-0.003969842102378607},{"text":"Oh, hang on.","start":266.31,"end":266.95,"sentiment":"neutral","sentiment_score":-0.041282481203476586}],"sentiment":"neutral","sentiment_score":0.017249343957266083,"num_words":23,"start":237.56,"end":266.95},{"sentences":[{"text":"Jesus.","start":266.95,"end":267.45,"sentiment":"neutral","sentiment_score":-0.015097789466381071},{"text":"The night.","start":267.83002,"end":268.23,"sentiment":"neutral","sentiment_score":-0.024590756744146347},{"text":"Let's the night, isn't 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guys.","start":510.825,"end":515.065,"sentiment":"neutral","sentiment_score":0.10011966295895122},{"text":"And Neil is one of our tech guys.","start":515.065,"end":516.605,"sentiment":"neutral","sentiment_score":0.06446535140275955},{"text":"Yeah.","start":520.97,"end":521.29,"sentiment":"neutral","sentiment_score":0.09998324513435364}],"sentiment":"neutral","sentiment_score":0.09480156338749787,"num_words":39,"start":506.345,"end":521.29},{"sentences":[{"text":"Just invite invite him.","start":521.29,"end":523.20996,"sentiment":"neutral","sentiment_score":0.13738185912370682},{"text":"Yeah.","start":523.20996,"end":523.45,"sentiment":"neutral","sentiment_score":0.11042691767215727},{"text":"Yeah.","start":523.45,"end":523.85,"sentiment":"neutral","sentiment_score":0.12457625567913055},{"text":"Just invite him to it.","start":523.85,"end":525.20996,"sentiment":"neutral","sentiment_score":0.15842487215995787},{"text":"Just forward it to him and tell him to come, and the tech guys can talk tech, and I'll sit there and listen.","start":525.20996,"end":530.49,"sentiment":"neutral","sentiment_score":0.13276100903749466}],"sentiment":"neutral","sentiment_score":0.13618112289730241,"num_words":34,"start":521.29,"end":530.49},{"sentences":[{"text":"And yeah.","start":530.49,"end":530.97,"sentiment":"neutral","sentiment_score":0.04773976095020771},{"text":"So we have multiples.","start":530.97,"end":532.43,"sentiment":"neutral","sentiment_score":0.031165136490017176},{"text":"You know.","start":532.855,"end":533.175,"sentiment":"neutral","sentiment_score":0.0356961153447628},{"text":"So obviously, you know, we just wanna start slow and just understand your business.","start":533.175,"end":538.375,"sentiment":"neutral","sentiment_score":0.0474540897245918},{"text":"That's important to me.","start":538.375,"end":539.415,"sentiment":"neutral","sentiment_score":0.08105770871043205}],"sentiment":"neutral","sentiment_score":0.04923539959753935,"num_words":26,"start":530.49,"end":539.415},{"sentences":[{"text":"From them, from my perspective, it's understand your business and how we fit.","start":539.415,"end":543.735,"sentiment":"neutral","sentiment_score":0.04716761266955963},{"text":"If we fit, you know, you might go home and look cycles off for us.","start":543.735,"end":546.99,"sentiment":"neutral","sentiment_score":0.043285527577002846},{"text":"You know, this is for us.","start":547.14996,"end":548.51,"sentiment":"neutral","sentiment_score":0.03569312704106172},{"text":"So it's something that we can discuss.","start":548.51,"end":550.05,"sentiment":"neutral","sentiment_score":0.0669855714908668},{"text":"So it just depends on your customer base, like, you know, whether you play.","start":550.99,"end":555.14996,"sentiment":"neutral","sentiment_score":0.0532621791852372}],"sentiment":"neutral","sentiment_score":0.04893072999336503,"num_words":55,"start":539.415,"end":555.14996},{"sentences":[{"text":"Are you small?","start":555.14996,"end":556.20996,"sentiment":"neutral","sentiment_score":0.019937509049971897},{"text":"Are you mid?","start":556.51,"end":557.49,"sentiment":"neutral","sentiment_score":0.015249578282237053},{"text":"Are you enterprise?","start":557.55,"end":558.37,"sentiment":"neutral","sentiment_score":0.01896287500858307},{"text":"Like, these are the things that we'll discuss next week.","start":558.67,"end":561.095,"sentiment":"neutral","sentiment_score":0.058420103043317795},{"text":"Okay?","start":561.095,"end":561.595,"sentiment":"neutral","sentiment_score":0.04940275475382805}],"sentiment":"neutral","sentiment_score":0.039802683610469104,"num_words":20,"start":555.14996,"end":561.595},{"sentences":[{"text":"And I'm in Melbourne too, so you can I can catch up with you anytime?","start":564.21497,"end":566.95496,"sentiment":"neutral","sentiment_score":0.11374157220125199},{"text":"So that's alright.","start":567.01495,"end":568.055,"sentiment":"neutral","sentiment_score":0.08279072493314743},{"text":"You're in Melbourne too, aren't you?","start":568.055,"end":569.595,"sentiment":"neutral","sentiment_score":0.0547944251447916},{"text":"Oh, fantastic.","start":571.57495,"end":572.235,"sentiment":"positive","sentiment_score":0.47229617834091187},{"text":"Alright.","start":572.45496,"end":572.95496,"sentiment":"neutral","sentiment_score":0.26753294467926025}],"sentiment":"neutral","sentiment_score":0.1294588003721502,"num_words":27,"start":564.21497,"end":572.95496},{"sentences":[{"text":"So we'll speak then.","start":573.51,"end":574.71,"sentiment":"neutral","sentiment_score":0.26324310526251793},{"text":"Thanks very much for your time.","start":574.71,"end":575.75,"sentiment":"positive","sentiment_score":0.6464375903209051},{"text":"Really appreciate it.","start":575.75,"end":576.39,"sentiment":"positive","sentiment_score":0.8794101476669312},{"text":"Have a good weekend.","start":576.39,"end":577.37,"sentiment":"positive","sentiment_score":0.7952896803617477},{"text":"Emmanuel.","start":579.35004,"end":579.85004,"sentiment":"neutral","sentiment_score":0.13334885239601135}],"sentiment":"positive","sentiment_score":0.6046853322121832,"num_words":18,"start":573.51,"end":579.85004},{"sentences":[{"text":"Emmanuel.","start":579.99,"end":580.49,"sentiment":"neutral","sentiment_score":0.06634436547756195},{"text":"Okay.","start":580.95,"end":581.45,"sentiment":"neutral","sentiment_score":0.07605546712875366},{"text":"Okay.","start":583.27,"end":583.77,"sentiment":"neutral","sentiment_score":0.08749732375144958},{"text":"See you.","start":583.99,"end":584.81,"sentiment":"neutral","sentiment_score":0.17532583326101303},{"text":"Bye bye.","start":585.43,"end":585.91003,"sentiment":"neutral","sentiment_score":0.08997340500354767}],"sentiment":"neutral","sentiment_score":0.10864223326955523,"num_words":7,"start":579.99,"end":585.91003},{"sentences":[{"text":"Bye.","start":585.91003,"end":586.15,"sentiment":"neutral","sentiment_score":0.0733584612607956},{"text":"Bye.","start":586.15,"end":586.39,"sentiment":"neutral","sentiment_score":0.07061681151390076},{"text":"Bye.","start":586.39,"end":586.55005,"sentiment":"neutral","sentiment_score":0.06614982336759567},{"text":"Bye.","start":586.55005,"end":587.05005,"sentiment":"neutral","sentiment_score":-0.11880449205636978}],"sentiment":"neutral","sentiment_score":0.02283015102148056,"num_words":4,"start":585.91003,"end":587.05005}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good afternoon. Emmanuel speaking.\n\nChannel 0: Good afternoon, Emmanuel. This is Ross with Techcom Systems. How are you?\n\nChannel 1: Oh, good. Thanks for the callback, pal. Thank you.\n\nChannel 0: How are you?\n\nChannel 1: Easy. You'd be busy.\n\nChannel 0: Yeah. Actually, busy and, yep, got some time, so I thought I'd give you a\n\nChannel 1: Oh,\n\nChannel 0: call.\n\nChannel 1: that's\n\nChannel 0: Yep.\n\nChannel 1: you're a good man. You're a good man for Friday. Another couple of hours. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Hey. Thanks for the call. Appreciate it. So I just wanna understand, like, obviously, I saw your website. You do a bit of checkpoint.\n\nYou do a bit of juniper, was\n\nChannel 0: Yep.\n\nChannel 1: it? Yep. And a few other bits and pieces. I'm not sure if you understand what who SonicWall is or you do know what SonicWall and the journey that we've been going through the last few years. And I just wanna understand, like, further how we can help you or assist you from SonicWall perspective to the MSP?\n\nIs there something that you're looking at on a different level for your customer base?\n\nChannel 0: Yep. Actually, I recently learned about, you know, SonicWall partner program.\n\nChannel 1: Yeah.\n\nChannel 0: And,\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: yeah,\n\nChannel 1: Fantastic.\n\nChannel 0: like, we wanted to express our interest in becoming\n\nChannel 1: Yes.\n\nChannel 0: a reseller. You know? Like, we\n\nChannel 1: Fantastic.\n\nChannel 0: are looking to expand our portfolio with, like, SonicWall, and, like, it appears to be an excellent fit for our business and customers. So I\n\nChannel 1: Yes.\n\nChannel 0: would appreciate the opportunity, you know, to learn about the program, like,\n\nChannel 1: Yep.\n\nChannel 0: becoming a reseller, pricing structure, partner\n\nChannel 1: Yep.\n\nChannel 0: benefits, training,\n\nChannel 1: Yep. Yep.\n\nChannel 0: marketing.\n\nChannel 1: Yeah. Of course. We can do all that. Are you available next week for a Teams meeting?\n\nChannel 0: Sure. One second.\n\nChannel 1: Have you got my\n\nChannel 0: Let me\n\nChannel 1: email\n\nChannel 0: check\n\nChannel 1: or\n\nChannel 0: my\n\nChannel 1: not\n\nChannel 0: calendar.\n\nChannel 1: yet? Just let me see. I can send you a meeting request for next next week. It's partners, isn't it? Is that the email?\n\nPartners at\n\nChannel 0: Partner system. Yep.\n\nChannel 1: yeah. Tech tech comp systems. Yeah. So I'm gonna send you an invite for Monday next week.\n\nChannel 0: Yeah. Monday, we can do it Wednesday.\n\nChannel 1: Perfect. Say what\n\nChannel 0: Wednesday\n\nChannel 1: time? What\n\nChannel 0: or Thursday.\n\nChannel 1: time?\n\nChannel 0: What time? Maybe 2PM.\n\nChannel 1: Okay. Give me one second. I'll send it to you now.\n\nChannel 0: Where\n\nChannel 1: Oh, no.\n\nChannel 0: are you based in?\n\nChannel 1: Melbourne. Can we do one\n\nChannel 0: Melbourne,\n\nChannel 1: 1PM?\n\nChannel 0: that's good.\n\nChannel 1: Can we do 1PM?\n\nChannel 0: Yeah. Sure. We can do one PM.\n\nChannel 1: Okay. Fantastic. Because I'll I'll send him that now. I'll send him here as well. Just give me one.\n\nI'll send it through. How's your day going? I'm gonna get it in\n\nChannel 0: Uh-huh.\n\nChannel 1: two seconds. You should get in two seconds. Let me know. Has the little Ferris wheel gone fast enough? Has it got there yet?\n\nChannel 0: I'm back.\n\nChannel 1: Have you received it?\n\nChannel 0: Not yet.\n\nChannel 1: Oh, hang on. Jesus. The night. Let's the night, isn't it? Yeah.\n\nNight's the Wednesday. Yeah. Yeah. I sent it.\n\nChannel 0: Wednesday 1PM to partner take home systems. Right?\n\nChannel 1: Yep. Yep. Yep. .Com.au.\n\nChannel 0: Okay. I've got you now. Yep.\n\nChannel 1: Good.\n\nChannel 0: Accepting.\n\nChannel 1: Fantastic. Yeah. So obviously, you know, I can tell you something. We're a 100% channel. Okay?\n\nSo what does that\n\nChannel 0: Mhmm.\n\nChannel 1: mean? It means that your customers we don't go to your customers unless you ask us to help you close or understand further the solution and position it on your behalf. Okay? So\n\nChannel 0: Mhmm.\n\nChannel 1: that's very important they understand. We are we we sit behind the partners, the MSPs. Okay? We don't go in front. We don't take the customers away.\n\nThat's not our business model.\n\nChannel 0: Mhmm.\n\nChannel 1: Our model is we support the MSPs\n\nChannel 0: Uh-huh.\n\nChannel 1: with\n\nChannel 0: Added\n\nChannel 1: their customers.\n\nChannel 0: button.\n\nChannel 1: Yeah Yeah. Because, you know, the market some some other vendors aren't like the way we are. So, you know, we we play in enterprise. We're playing SME, mid market, and we play SMB. We're playing every single vertical here in Australia.\n\nYou know, we're in defense. We're in government, fair dance, state level. You know, we're in health care, education. So we're playing every single vertical. You know, we've been, I think, in Australia for\n\nChannel 0: Mhmm.\n\nChannel 1: thirty odd years. So\n\nChannel 0: Mhmm.\n\nChannel 1: we have a long standing history in the ANZ region as well. You know? So, yeah,\n\nChannel 0: That's\n\nChannel 1: that's\n\nChannel 0: amazing.\n\nChannel 1: changed that's changed a lot of them. So we've got a single unified platform too now. Like, we're\n\nChannel 0: Mhmm.\n\nChannel 1: not siloed. We're not siloed. You know, we've got CTNA. We've got, you know, endpoints. We've got two different type of endpoint, our own.\n\nChannel 0: Mhmm.\n\nChannel 1: You know, we've got switches and APs and virtual firewalls and, you know, traditional firewalls. We have XDR as well if you need that as well. You know, we've got cloud analytics as well for analytics. And with our managed\n\nChannel 0: Mhmm.\n\nChannel 1: services as well, you know, we can help you there, you know, whether you use a checkpoint or your FortiGate or whatever device or a Cisco Duo switch or whatever you look out of, you know, whether it's HP or whatever is our managed service, our XDR manages all that from an NDR perspective, you know. And we look after multiple endpoints, six or seven different type of endpoint. So not just\n\nChannel 0: Hello?\n\nChannel 1: Microsoft, that's part of our solution that we provide our MSPs. But there's other ones,\n\nChannel 0: Mhmm.\n\nChannel 1: CrowdStrike and SentinelOne and Sophos and Microsoft Defender, obviously. I think Silent has just changed their name to something else. So, you know, there's a lot of different ways that we have from SonicWall for levers, you know, to meet any customer's needs from an MSP. And our sock is white labeled as well. You got that?\n\nSo white labels\n\nChannel 0: Yep.\n\nChannel 1: if you want a white label under your company, we do that as well. So we do all\n\nChannel 0: Okay.\n\nChannel 1: the back end. We do all the back end hard yakka stuff. We do all the telemetry, advise, hold your hand, give you two times a month, reporting. You know, so there's a lot of things that we have. It's just just we're just on the up and up and down business where left to right, which gives us flexibility.\n\nYou know? Like, if you don't wanna manage firewalls from a SonicWall perspective, we can manage all the firewalls on your behalf. You know? We have\n\nChannel 0: Nope.\n\nChannel 1: a monthly consumption model too if you're hitting that way as a business, you know, on monthly pay cycle to look, you know, to look at cash flow. So there's many ways, like, well, compared to other vendors, we're very flexible. And our files are, you know, pretty yeah. So we can discuss all that next week. Yeah?\n\nChannel 0: Yeah. Definitely. We can. We can.\n\nChannel 1: If\n\nChannel 0: We\n\nChannel 1: you\n\nChannel 0: can.\n\nChannel 1: wanna bring an engineer on as well, one of your tech guys, I'll bring one of their tech guys. And Neil is one\n\nChannel 0: Yeah.\n\nChannel 1: of our tech guys.\n\nChannel 0: We will we will be having our director, Harry, along with us.\n\nChannel 1: Yeah. Just invite invite him. Yeah. Yeah. Just invite him to it.\n\nJust forward it to him and tell him to come, and the tech guys can talk tech, and I'll sit there and listen. And yeah. So we have multiples.\n\nChannel 0: Yeah.\n\nChannel 1: You know. So obviously, you know, we just wanna start slow and just understand your business. That's important to me. From them, from my perspective, it's understand your business and how we\n\nChannel 0: Tell me.\n\nChannel 1: fit. If we fit, you know, you might go home and look cycles off for us. You know, this is\n\nChannel 0: Mhmm.\n\nChannel 1: for us. So it's something that we can discuss. So it just depends on your customer base, like, you know, whether you play. Are you small? Are you mid?\n\nAre you enterprise? Like, these are the things that we'll discuss next week. Okay?\n\nChannel 0: Yeah. Definitely.\n\nChannel 1: And I'm in Melbourne too, so you can I can catch up with you anytime? So that's alright. You're in Melbourne too, aren't you?\n\nChannel 0: Yep. There's another one.\n\nChannel 1: Oh, fantastic. Alright. So\n\nChannel 0: Alright.\n\nChannel 1: we'll speak then. Thanks very much for your time. Really appreciate it. Have a good weekend.\n\nChannel 0: You too, mate. Cheers.\n\nChannel 1: Emmanuel. Emmanuel.\n\nChannel 0: Bye\n\nChannel 1: Okay.\n\nChannel 0: for\n\nChannel 1: Okay.\n\nChannel 0: now.\n\nChannel 1: See you.\n\nChannel 0: Okay. Yep.\n\nChannel 1: Bye bye.\n\nChannel 0: Bye.\n\nChannel 1: Bye. Bye. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.1999999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.22050336003303528},{"text":"Emmanuel speaking.","start":1.8399999,"end":2.74,"sentiment":"neutral","sentiment_score":0.09845102950930595}],"sentiment":"neutral","sentiment_score":0.15947719477117062,"channel":1,"num_words":4,"start":1.1999999,"end":2.74},{"sentences":[{"text":"Good afternoon, Emmanuel.","start":4.08,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.2660938898722331},{"text":"This is Ross with Techcom Systems.","start":5.3599997,"end":7.52,"sentiment":"neutral","sentiment_score":0.17299343645572662},{"text":"How are you?","start":7.52,"end":8.34,"sentiment":"neutral","sentiment_score":0.1902702103058497}],"sentiment":"neutral","sentiment_score":0.20058774327238402,"channel":0,"num_words":12,"start":4.08,"end":8.34},{"sentences":[{"text":"Oh, good.","start":8.4,"end":8.96,"sentiment":"positive","sentiment_score":0.43509265780448914},{"text":"Thanks for the callback, pal.","start":8.96,"end":10.32,"sentiment":"positive","sentiment_score":0.6328423380851745},{"text":"Thank you.","start":10.32,"end":11.059999,"sentiment":"positive","sentiment_score":0.5242064297199249}],"sentiment":"positive","sentiment_score":0.5647566517194113,"channel":1,"num_words":9,"start":8.4,"end":11.059999},{"sentences":[{"text":"How are you?","start":11.679999,"end":12.465,"sentiment":"neutral","sentiment_score":0.3131330708662669}],"sentiment":"neutral","sentiment_score":0.3131330708662669,"channel":0,"num_words":3,"start":11.679999,"end":12.465},{"sentences":[{"text":"Easy.","start":12.315,"end":12.554999,"sentiment":"neutral","sentiment_score":0.12378496676683426},{"text":"You'd be busy.","start":12.554999,"end":13.535,"sentiment":"neutral","sentiment_score":-0.10880919545888901}],"sentiment":"neutral","sentiment_score":-0.05066065490245819,"channel":1,"num_words":4,"start":12.315,"end":13.535},{"sentences":[{"text":"Yeah.","start":14.545,"end":14.865,"sentiment":"neutral","sentiment_score":-0.01109301671385765},{"text":"Actually, busy and, yep, got some time, so I thought I'd give you a","start":14.865,"end":18.785,"sentiment":"neutral","sentiment_score":0.01691490172275475}],"sentiment":"neutral","sentiment_score":0.015047707160313924,"channel":0,"num_words":15,"start":14.545,"end":18.785},{"sentences":[{"text":"Oh,","start":18.715,"end":18.955,"sentiment":"neutral","sentiment_score":0.06116251274943352}],"sentiment":"neutral","sentiment_score":0.06116251274943352,"channel":1,"num_words":1,"start":18.715,"end":18.955},{"sentences":[{"text":"call.","start":18.785,"end":19.285,"sentiment":"neutral","sentiment_score":0.08578185737133026}],"sentiment":"neutral","sentiment_score":0.08578185737133026,"channel":0,"num_words":1,"start":18.785,"end":19.285},{"sentences":[{"text":"that's","start":18.955,"end":19.195,"sentiment":"neutral","sentiment_score":0.1384699046611786}],"sentiment":"neutral","sentiment_score":0.1384699046611786,"channel":1,"num_words":1,"start":18.955,"end":19.195},{"sentences":[{"text":"Yep.","start":19.505001,"end":20.005001,"sentiment":"neutral","sentiment_score":0.21369120478630063}],"sentiment":"neutral","sentiment_score":0.21369120478630063,"channel":0,"num_words":1,"start":19.505001,"end":20.005001},{"sentences":[{"text":"you're a good man.","start":19.515,"end":20.395,"sentiment":"positive","sentiment_score":0.452840656042099},{"text":"You're a good man for Friday.","start":20.395,"end":21.855,"sentiment":"positive","sentiment_score":0.34156738718350727},{"text":"Another couple of hours.","start":22.555,"end":23.755,"sentiment":"neutral","sentiment_score":0.06545546278357506},{"text":"Yeah.","start":23.755,"end":24.255,"sentiment":"neutral","sentiment_score":0.105183944106102}],"sentiment":"neutral","sentiment_score":0.2818515161673228,"channel":1,"num_words":15,"start":19.515,"end":24.255},{"sentences":[{"text":"Yeah.","start":24.545,"end":25.045,"sentiment":"neutral","sentiment_score":0.14707210659980774}],"sentiment":"neutral","sentiment_score":0.14707210659980774,"channel":0,"num_words":1,"start":24.545,"end":25.045},{"sentences":[{"text":"Hey.","start":25.115,"end":25.595,"sentiment":"neutral","sentiment_score":0.2898175120353699},{"text":"Thanks for the call.","start":25.595,"end":26.634998,"sentiment":"positive","sentiment_score":0.5913749933242798},{"text":"Appreciate it.","start":26.634998,"end":27.435,"sentiment":"positive","sentiment_score":0.5489404499530792},{"text":"So I just wanna understand, like, obviously, I saw your website.","start":27.435,"end":31.97,"sentiment":"neutral","sentiment_score":0.04255208559334278},{"text":"You do a bit of checkpoint.","start":31.97,"end":33.11,"sentiment":"neutral","sentiment_score":0.023931531235575676}],"sentiment":"neutral","sentiment_score":0.18186918809078634,"channel":1,"num_words":24,"start":25.115,"end":33.11},{"sentences":[{"text":"You do a bit of juniper, was","start":33.17,"end":35.35,"sentiment":"neutral","sentiment_score":0.018163336707012995}],"sentiment":"neutral","sentiment_score":0.018163336707012995,"channel":1,"num_words":7,"start":33.17,"end":35.35},{"sentences":[{"text":"Yep.","start":36.45,"end":36.95,"sentiment":"neutral","sentiment_score":0.012252530083060265}],"sentiment":"neutral","sentiment_score":0.012252530083060265,"channel":0,"num_words":1,"start":36.45,"end":36.95},{"sentences":[{"text":"it?","start":36.53,"end":36.85,"sentiment":"neutral","sentiment_score":0.010368417017161846},{"text":"Yep.","start":36.85,"end":37.35,"sentiment":"neutral","sentiment_score":0.0018004074227064848},{"text":"And a few other bits and pieces.","start":37.57,"end":39.51,"sentiment":"neutral","sentiment_score":-0.011553544151995863},{"text":"I'm not sure if you understand what who SonicWall is or you do know what SonicWall and the journey that we've been going through the last few years.","start":40.93,"end":48.255,"sentiment":"neutral","sentiment_score":-0.010106087728802646},{"text":"And I just wanna understand, like, further how we can help you or assist you from SonicWall perspective to the MSP?","start":48.255,"end":58.25,"sentiment":"neutral","sentiment_score":0.06414463317820004}],"sentiment":"neutral","sentiment_score":0.01716139406399352,"channel":1,"num_words":58,"start":36.53,"end":58.25},{"sentences":[{"text":"Is there something that you're looking at on a different level for your customer base?","start":58.55,"end":64.41,"sentiment":"neutral","sentiment_score":0.021419455111026765}],"sentiment":"neutral","sentiment_score":0.021419455111026765,"channel":1,"num_words":15,"start":58.55,"end":64.41},{"sentences":[{"text":"Yep.","start":65.775,"end":66.095,"sentiment":"neutral","sentiment_score":0.03140006214380264},{"text":"Actually, I recently learned about, you know, SonicWall partner 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business.","start":533.175,"end":538.375,"sentiment":"neutral","sentiment_score":0.0474540897245918},{"text":"That's important to me.","start":538.375,"end":539.415,"sentiment":"neutral","sentiment_score":0.08105770871043205},{"text":"From them, from my perspective, it's understand your business and how we","start":539.415,"end":543.415,"sentiment":"neutral","sentiment_score":0.04815082841863235}],"sentiment":"neutral","sentiment_score":0.051180945709347725,"channel":1,"num_words":32,"start":532.855,"end":543.415},{"sentences":[{"text":"Tell me.","start":543.065,"end":543.805,"sentiment":"neutral","sentiment_score":0.03079412877559662}],"sentiment":"neutral","sentiment_score":0.03079412877559662,"channel":0,"num_words":2,"start":543.065,"end":543.805},{"sentences":[{"text":"fit.","start":543.415,"end":543.735,"sentiment":"neutral","sentiment_score":0.03536902368068695},{"text":"If we fit, you know, you might go home and look cycles off for us.","start":543.735,"end":546.99,"sentiment":"neutral","sentiment_score":0.043285527577002846},{"text":"You know, this is","start":547.14996,"end":548.19,"sentiment":"neutral","sentiment_score":0.0355644216760993}],"sentiment":"neutral","sentiment_score":0.04134548120200634,"channel":1,"num_words":20,"start":543.415,"end":548.19},{"sentences":[{"text":"Mhmm.","start":548.105,"end":548.55,"sentiment":"neutral","sentiment_score":0.028487350791692737}],"sentiment":"neutral","sentiment_score":0.028487350791692737,"channel":0,"num_words":1,"start":548.105,"end":548.55},{"sentences":[{"text":"for us.","start":548.19,"end":548.51,"sentiment":"neutral","sentiment_score":0.03595053777098656},{"text":"So it's something that we can discuss.","start":548.51,"end":550.05,"sentiment":"neutral","sentiment_score":0.0669855714908668},{"text":"So it just depends on your customer base, like, you know, whether you play.","start":550.99,"end":555.14996,"sentiment":"neutral","sentiment_score":0.0532621791852372},{"text":"Are you small?","start":555.14996,"end":556.20996,"sentiment":"neutral","sentiment_score":0.019937509049971897},{"text":"Are you mid?","start":556.51,"end":557.49,"sentiment":"neutral","sentiment_score":0.015249578282237053}],"sentiment":"neutral","sentiment_score":0.04800109815751684,"channel":1,"num_words":29,"start":548.19,"end":557.49},{"sentences":[{"text":"Are you enterprise?","start":557.55,"end":558.37,"sentiment":"neutral","sentiment_score":0.01896287500858307},{"text":"Like, these are the things that we'll discuss next week.","start":558.67,"end":561.095,"sentiment":"neutral","sentiment_score":0.058420103043317795},{"text":"Okay?","start":561.095,"end":561.595,"sentiment":"neutral","sentiment_score":0.04940275475382805}],"sentiment":"neutral","sentiment_score":0.04932088644376823,"channel":1,"num_words":14,"start":557.55,"end":561.595},{"sentences":[{"text":"Yeah.","start":562.47,"end":562.79,"sentiment":"neutral","sentiment_score":0.08773253858089447},{"text":"Definitely.","start":562.79,"end":563.29,"sentiment":"neutral","sentiment_score":0.14479674398899078}],"sentiment":"neutral","sentiment_score":0.11626464128494263,"channel":0,"num_words":2,"start":562.47,"end":563.29},{"sentences":[{"text":"And I'm in Melbourne too, so you can I can catch up with you anytime?","start":564.21497,"end":566.95496,"sentiment":"neutral","sentiment_score":0.11374157220125199},{"text":"So that's alright.","start":567.01495,"end":568.055,"sentiment":"neutral","sentiment_score":0.08279072493314743},{"text":"You're in Melbourne too, aren't you?","start":568.055,"end":569.595,"sentiment":"neutral","sentiment_score":0.0547944251447916}],"sentiment":"neutral","sentiment_score":0.09513592952862382,"channel":1,"num_words":24,"start":564.21497,"end":569.595},{"sentences":[{"text":"Yep.","start":569.965,"end":570.365,"sentiment":"neutral","sentiment_score":0.07383120059967041},{"text":"There's another one.","start":570.365,"end":571.505,"sentiment":"neutral","sentiment_score":0.0819023996591568}],"sentiment":"neutral","sentiment_score":0.0798845998942852,"channel":0,"num_words":4,"start":569.965,"end":571.505},{"sentences":[{"text":"Oh, fantastic.","start":571.57495,"end":572.235,"sentiment":"positive","sentiment_score":0.47229617834091187},{"text":"Alright.","start":572.45496,"end":572.95496,"sentiment":"neutral","sentiment_score":0.26753294467926025},{"text":"So","start":573.51,"end":573.83,"sentiment":"neutral","sentiment_score":0.2272941917181015}],"sentiment":"positive","sentiment_score":0.35985487326979637,"channel":1,"num_words":4,"start":571.57495,"end":573.83},{"sentences":[{"text":"Alright.","start":573.725,"end":574.225,"sentiment":"neutral","sentiment_score":0.24163755774497983}],"sentiment":"neutral","sentiment_score":0.24163755774497983,"channel":0,"num_words":1,"start":573.725,"end":574.225},{"sentences":[{"text":"we'll speak then.","start":573.83,"end":574.71,"sentiment":"neutral","sentiment_score":0.27522607644399005},{"text":"Thanks very much for your time.","start":574.71,"end":575.75,"sentiment":"positive","sentiment_score":0.6464375903209051},{"text":"Really appreciate it.","start":575.75,"end":576.39,"sentiment":"positive","sentiment_score":0.8794101476669312},{"text":"Have a good weekend.","start":576.39,"end":577.37,"sentiment":"positive","sentiment_score":0.7952896803617477}],"sentiment":"positive","sentiment_score":0.6577308084815741,"channel":1,"num_words":16,"start":573.83,"end":577.37},{"sentences":[{"text":"You too, mate.","start":578.205,"end":579.03,"sentiment":"positive","sentiment_score":0.6236994862556458},{"text":"Cheers.","start":579.19,"end":579.69,"sentiment":"positive","sentiment_score":0.525935709476471}],"sentiment":"positive","sentiment_score":0.599258542060852,"channel":0,"num_words":4,"start":578.205,"end":579.69},{"sentences":[{"text":"Emmanuel.","start":579.35004,"end":579.85004,"sentiment":"neutral","sentiment_score":0.13334885239601135},{"text":"Emmanuel.","start":579.99,"end":580.49,"sentiment":"neutral","sentiment_score":0.06634436547756195}],"sentiment":"neutral","sentiment_score":0.09984660893678665,"channel":1,"num_words":2,"start":579.35004,"end":580.49},{"sentences":[{"text":"Bye","start":580.61,"end":581.11,"sentiment":"neutral","sentiment_score":0.08559088408946991}],"sentiment":"neutral","sentiment_score":0.08559088408946991,"channel":0,"num_words":1,"start":580.61,"end":581.11},{"sentences":[{"text":"Okay.","start":580.95,"end":581.45,"sentiment":"neutral","sentiment_score":0.07605546712875366}],"sentiment":"neutral","sentiment_score":0.07605546712875366,"channel":1,"num_words":1,"start":580.95,"end":581.45},{"sentences":[{"text":"for","start":582.03,"end":582.53,"sentiment":"neutral","sentiment_score":0.030682053416967392}],"sentiment":"neutral","sentiment_score":0.030682053416967392,"channel":0,"num_words":1,"start":582.03,"end":582.53},{"sentences":[{"text":"Okay.","start":583.27,"end":583.77,"sentiment":"neutral","sentiment_score":0.08749732375144958}],"sentiment":"neutral","sentiment_score":0.08749732375144958,"channel":1,"num_words":1,"start":583.27,"end":583.77},{"sentences":[{"text":"now.","start":583.4501,"end":583.9501,"sentiment":"neutral","sentiment_score":0.11625237762928008}],"sentiment":"neutral","sentiment_score":0.11625237762928008,"channel":0,"num_words":1,"start":583.4501,"end":583.9501},{"sentences":[{"text":"See you.","start":583.99,"end":584.81,"sentiment":"neutral","sentiment_score":0.17532583326101303}],"sentiment":"neutral","sentiment_score":0.17532583326101303,"channel":1,"num_words":2,"start":583.99,"end":584.81},{"sentences":[{"text":"Okay.","start":584.87006,"end":585.35004,"sentiment":"neutral","sentiment_score":0.08557786047458649},{"text":"Yep.","start":585.35004,"end":585.75,"sentiment":"neutral","sentiment_score":0.09891152381896973}],"sentiment":"neutral","sentiment_score":0.0922446921467781,"channel":0,"num_words":2,"start":584.87006,"end":585.75},{"sentences":[{"text":"Bye bye.","start":585.43,"end":585.91003,"sentiment":"neutral","sentiment_score":0.08997340500354767}],"sentiment":"neutral","sentiment_score":0.08997340500354767,"channel":1,"num_words":2,"start":585.43,"end":585.91003},{"sentences":[{"text":"Bye.","start":585.75,"end":586.25,"sentiment":"neutral","sentiment_score":0.08208730816841125}],"sentiment":"neutral","sentiment_score":0.08208730816841125,"channel":0,"num_words":1,"start":585.75,"end":586.25},{"sentences":[{"text":"Bye.","start":585.91003,"end":586.15,"sentiment":"neutral","sentiment_score":0.0733584612607956},{"text":"Bye.","start":586.15,"end":586.39,"sentiment":"neutral","sentiment_score":0.07061681151390076},{"text":"Bye.","start":586.39,"end":586.55005,"sentiment":"neutral","sentiment_score":0.06614982336759567},{"text":"Bye.","start":586.55005,"end":587.05005,"sentiment":"neutral","sentiment_score":-0.11880449205636978}],"sentiment":"neutral","sentiment_score":0.02283015102148056,"channel":1,"num_words":4,"start":585.91003,"end":587.05005}]},"summary":{"result":"success","short":"A representative from Techcom Systems called a customer interested in becoming a reseller with Sonic conferencing. They discussed training and pricing for the program, scheduling a Teams meeting, and the importance of being a 100% channel. The representative emphasized their support for enterprise, mid-market, and SMB sectors, and their unique platform. They also discussed their flexible management model and ability to manage multiple endpoints. The conversation ended with a potential meeting with an engineer and a tech guy."},"intents":{"segments":[{"text":"like, we wanted to express our interest in becoming Yes. a reseller. You know?","start_word":189,"end_word":202,"intents":[{"intent":"Express interest in becoming a reseller","confidence_score":0.032049797}]},{"text":"I can send you a meeting request for next next week.","start_word":294,"end_word":304,"intents":[{"intent":"Send meeting request","confidence_score":0.37000084}]},{"text":"It means that your customers we don't go to your customers unless you ask us to help you close or understand further the solution and position it on your behalf. Okay? So Mhmm.","start_word":521,"end_word":553,"intents":[{"intent":"Initiate solution conversation","confidence_score":2.0080943e-8}]},{"text":"Our model is we support the MSPs Uh-huh. with Added their customers. button.","start_word":586,"end_word":598,"intents":[{"intent":"Support msps","confidence_score":0.67296475}]},{"text":"We're playing SME, mid market, and we play SMB.","start_word":624,"end_word":632,"intents":[{"intent":"Play in enterprise","confidence_score":0.04329512},{"intent":"Play smb","confidence_score":0.72858614},{"intent":"Play smb","confidence_score":0.19713107}]},{"text":"We're playing SME, mid market, and we play SMB. We're playing every single vertical here in Australia.","start_word":624,"end_word":640,"intents":[{"intent":"Play states","confidence_score":0.0022833932}]},{"text":"We're playing SME, mid market, and we play SMB. We're playing every single vertical here in Australia. You know, we're in defense. We're in government, fair dance, state level. You know, we're in health care, education. So we're playing every single vertical.","start_word":624,"end_word":665,"intents":[{"intent":"Play health care","confidence_score":0.1644489}]},{"text":"We're playing every single vertical here in Australia.","start_word":633,"end_word":640,"intents":[{"intent":"Play verticals","confidence_score":0.15707242}]},{"text":"You know, we've got CTNA. We've got, you know, endpoints. We've got two different type of endpoint, our own. Mhmm.","start_word":724,"end_word":743,"intents":[{"intent":"Have ctna","confidence_score":0.10270516},{"intent":"Obtain ctna","confidence_score":0.012802934}]},{"text":"We've got two different type of endpoint, our own. Mhmm.","start_word":734,"end_word":743,"intents":[{"intent":"Determine endpoints","confidence_score":0.00069874356}]},{"text":"You know, we've got switches and APs and virtual firewalls and, you know, traditional firewalls. We have XDR as well if you need that as well.","start_word":744,"end_word":769,"intents":[{"intent":"Have switches","confidence_score":0.035139322}]},{"text":"And with our managed Mhmm. services as well, you know, we can help you there, you know, whether you use a checkpoint or your FortiGate or whatever device or a Cisco Duo switch or whatever you look out of, you know, whether it's HP or whatever is our managed service, our XDR manages all that from an NDR perspective, you know.","start_word":780,"end_word":840,"intents":[{"intent":"Manage xdr services","confidence_score":0.2543458}]},{"text":"a monthly consumption model too if you're hitting that way as a business, you know, on monthly pay cycle to look, you know, to look at cash flow. So there's many ways, like, well, compared to other vendors, we're very flexible. And our files are, you know, pretty yeah. So we can discuss all that next week. Yeah?","start_word":1042,"end_word":1099,"intents":[{"intent":"Discuss business","confidence_score":0.022915317}]},{"text":"wanna bring an engineer on as well, one of your tech guys, I'll bring one of their tech guys. And Neil is one Yeah.","start_word":1109,"end_word":1132,"intents":[{"intent":"Bring engineer","confidence_score":0.24567816}]},{"text":"Just invite him to it. Just forward it to him and tell him to come, and the tech guys can talk tech, and I'll sit there and listen. And yeah.","start_word":1156,"end_word":1185,"intents":[{"intent":"Reach out to speaker","confidence_score":0.000492661}]},{"text":"So obviously, you know, we just wanna start slow and just understand your business. That's important to me. From them, from my perspective, it's understand your business and how we Tell me. fit.","start_word":1193,"end_word":1225,"intents":[{"intent":"Understand business","confidence_score":0.8292438}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Emmanuel speaking. Good afternoon, Emmanuel. This is Ross with Techcom Systems. How are you?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.18617087602615356},{"text":"Oh, good. Thanks for the callback, pal. Thank you.","start_word":16,"end_word":24,"sentiment":"positive","sentiment_score":0.551884114742279},{"text":"How are you? Easy. You'd be busy. Yeah. Actually, busy and, yep, got some time, so I thought I'd give you a Oh, call. that's Yep.","start_word":25,"end_word":50,"sentiment":"neutral","sentiment_score":0.05366109311580658},{"text":"you're a good man. You're a good man for Friday.","start_word":51,"end_word":60,"sentiment":"positive","sentiment_score":0.40436533093452454},{"text":"Another couple of hours. Yeah. Yeah. Hey.","start_word":61,"end_word":67,"sentiment":"neutral","sentiment_score":0.13010288774967194},{"text":"Thanks for the call. Appreciate it.","start_word":68,"end_word":73,"sentiment":"positive","sentiment_score":0.5714063048362732},{"text":"So I just wanna understand, like, obviously, I saw your website. You do a bit of checkpoint. You do a bit of juniper, was Yep. it? Yep. And a few other bits and pieces. I'm not sure if you understand what who SonicWall is or you do know what SonicWall and the journey that we've been going through the last few years. And I just wanna understand, like, further how we can help you or assist you from SonicWall perspective to the MSP? Is there something that you're looking at on a different level for your customer base? Yep. Actually, I recently learned about, you know, SonicWall partner program. Yeah. And, Yeah. Yeah. yeah, Fantastic. like, we wanted to express our interest in becoming Yes. a reseller. You know? Like, we Fantastic.","start_word":74,"end_word":205,"sentiment":"neutral","sentiment_score":0.0558927059173584},{"text":"are looking to expand our portfolio with, like, SonicWall, and, like, it appears to be an excellent fit for our business and customers.","start_word":206,"end_word":228,"sentiment":"positive","sentiment_score":0.35487881302833557},{"text":"So I Yes. would appreciate the opportunity, you know, to learn about the program, like, Yep. becoming a reseller, pricing structure, partner Yep. benefits, training, Yep. Yep. marketing. Yeah. Of course. We can do all that. Are you available next week for a Teams meeting? Sure. One second. Have you got my Let me email check or my not calendar. yet? Just let me see. I can send you a meeting request for next next week. It's partners, isn't it? Is that the email? Partners at Partner system. Yep. yeah. Tech tech comp systems. Yeah. So I'm gonna send you an invite for Monday next week. Yeah. Monday, we can do it Wednesday.","start_word":229,"end_word":341,"sentiment":"neutral","sentiment_score":0.11718328264171043},{"text":"Perfect.","start_word":342,"end_word":342,"sentiment":"positive","sentiment_score":0.4101935029029846},{"text":"Say what Wednesday time? What or Thursday. time? What time? Maybe 2PM. Okay. Give me one second. I'll send it to you now. Where Oh, no. are you based in? Melbourne. Can we do one Melbourne, 1PM? that's good. Can we do 1PM? Yeah. Sure. We can do one PM. Okay.","start_word":343,"end_word":393,"sentiment":"neutral","sentiment_score":0.04061805084347725},{"text":"Fantastic. Because I'll I'll send him that now.","start_word":394,"end_word":401,"sentiment":"positive","sentiment_score":0.4217549860477447},{"text":"I'll send him here as well. Just give me one. I'll send it through. How's your day going? I'm gonna get it in Uh-huh. two seconds. You should get in two seconds. Let me know. Has the little Ferris wheel gone fast enough? Has it got there yet? I'm back. Have you received it? Not yet. Oh, hang on. Jesus. The night. Let's the night, isn't it? Yeah. Night's the Wednesday. Yeah. Yeah. I sent it. Wednesday 1PM to partner take home systems. Right? Yep. Yep. Yep. .Com.au. Okay. I've got you now. Yep.","start_word":402,"end_word":495,"sentiment":"neutral","sentiment_score":0.06450340896844864},{"text":"Good. Accepting. Fantastic.","start_word":496,"end_word":498,"sentiment":"positive","sentiment_score":0.43097811937332153},{"text":"Yeah. So obviously, you know, I can tell you something. We're a 100% channel. Okay? So what does that Mhmm. mean? It means that your customers we don't go to your customers unless you ask us to help you close or understand further the solution and position it on your behalf. Okay? So Mhmm. that's very important they understand. We are we we sit behind the partners, the MSPs. Okay? We don't go in front. We don't take the customers away. That's not our business model. Mhmm. Our model is we support the MSPs Uh-huh. with Added their customers. button. Yeah Yeah. Because, you know, the market some some other vendors aren't like the way we are. So, you know, we we play in enterprise. We're playing SME, mid market, and we play SMB. We're playing every single vertical here in Australia. You know, we're in defense. We're in government, fair dance, state level. You know, we're in health care, education. So we're playing every single vertical. You know, we've been, I think, in Australia for Mhmm. thirty odd years. So Mhmm. we have a long standing history in the ANZ region as well. You know?","start_word":499,"end_word":694,"sentiment":"neutral","sentiment_score":-0.002237629611045122},{"text":"So, yeah, That's that's amazing.","start_word":695,"end_word":699,"sentiment":"positive","sentiment_score":0.3669028878211975},{"text":"changed that's changed a lot of them. So we've got a single unified platform too now. Like, we're Mhmm. not siloed. We're not siloed. You know, we've got CTNA. We've got, you know, endpoints. We've got two different type of endpoint, our own. Mhmm. You know, we've got switches and APs and virtual firewalls and, you know, traditional firewalls. We have XDR as well if you need that as well. You know, we've got cloud analytics as well for analytics. And with our managed Mhmm. services as well, you know, we can help you there, you know, whether you use a checkpoint or your FortiGate or whatever device or a Cisco Duo switch or whatever you look out of, you know, whether it's HP or whatever is our managed service, our XDR manages all that from an NDR perspective, you know. And we look after multiple endpoints, six or seven different type of endpoint. So not just Hello? Microsoft, that's part of our solution that we provide our MSPs. But there's other ones, Mhmm. CrowdStrike and SentinelOne and Sophos and Microsoft Defender, obviously. I think Silent has just changed their name to something else. So, you know, there's a lot of different ways that we have from SonicWall for levers, you know, to meet any customer's needs from an MSP. And our sock is white labeled as well. You got that? So white labels Yep. if you want a white label under your company, we do that as well. So we do all Okay. the back end. We do all the back end hard yakka stuff. We do all the telemetry, advise, hold your hand, give you two times a month, reporting. You know, so there's a lot of things that we have. It's just just we're just on the up and up and down business where left to right, which gives us flexibility. You know? Like, if you don't wanna manage firewalls from a SonicWall perspective, we can manage all the firewalls on your behalf. You know? We have Nope. a monthly consumption model too if you're hitting that way as a business, you know, on monthly pay cycle to look, you know, to look at cash flow. So there's many ways, like, well, compared to other vendors, we're very flexible. And our files are, you know, pretty yeah. So we can discuss all that next week. Yeah? Yeah. Definitely. We can. We can. If We you can. wanna bring an engineer on as well, one of your tech guys, I'll bring one of their tech guys. And Neil is one Yeah. of our tech guys. We will we will be having our director, Harry, along with us. Yeah. Just invite invite him. Yeah. Yeah. Just invite him to it. Just forward it to him and tell him to come, and the tech guys can talk tech, and I'll sit there and listen. And yeah. So we have multiples. Yeah. You know. So obviously, you know, we just wanna start slow and just understand your business. That's important to me. From them, from my perspective, it's understand your business and how we Tell me. fit. If we fit, you know, you might go home and look cycles off for us. You know, this is Mhmm. for us. So it's something that we can discuss. So it just depends on your customer base, like, you know, whether you play. Are you small? Are you mid? Are you enterprise? Like, these are the things that we'll discuss next week. Okay? Yeah. Definitely. And I'm in Melbourne too, so you can I can catch up with you anytime? So that's alright. You're in Melbourne too, aren't you? Yep. There's another one.","start_word":700,"end_word":1318,"sentiment":"neutral","sentiment_score":0.13274627916743567},{"text":"Oh, fantastic.","start_word":1319,"end_word":1320,"sentiment":"positive","sentiment_score":0.47229617834091187},{"text":"Alright. So Alright. we'll speak then.","start_word":1321,"end_word":1326,"sentiment":"neutral","sentiment_score":0.2575235962867737},{"text":"Thanks very much for your time. Really appreciate it. Have a good weekend. You too, mate. Cheers.","start_word":1327,"end_word":1343,"sentiment":"positive","sentiment_score":0.7044505161397597},{"text":"Emmanuel. Emmanuel. Bye Okay. for Okay. now. See you. Okay. Yep. Bye bye. Bye. Bye. Bye. Bye. Bye.","start_word":1344,"end_word":1361,"sentiment":"neutral","sentiment_score":0.08961296826601028}],"average":{"sentiment":"neutral","sentiment_score":0.11815721235479142}}}}