{"metadata":{"transaction_key":"deprecated","request_id":"019f4446-a2fd-7f20-8726-5a60c71966b6","sha256":"2b15bd7b54dccc317520c6c9dbebc2c317b3c84888d51f731e1dc471cf57e7fe","created":"2026-07-09T00:28:30.113Z","duration":1516.752,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":4970,"output_tokens":145},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":5728,"output_tokens":5740},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":5728,"output_tokens":507}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning, Tony. It's Tommy here, senior adviser from. How are you doing? I'm living the dream. It's freezing in these old Queensland homes, but the sun's beautiful outside. What about your end? I'm rubbed up with two jumping. I'll get a fire going tonight. Cool. Absolutely. Mate, I've got you booked in for a quick catch up and a bit of an annual review. Are you still good for me this morning? Sensational. So I'm just gonna start with a quick security check, update some details. I'll run through super and see if we need to change anything and anything else in particular. Before I get started, anything in particular for you that you want me to focus on? Mhmm. Yeah. Yeah. Oh, I got Yeah. So a bit of a holding pattern at the moment. And that's not good for carpentry, I imagine. No. No. Yeah. Fair enough. Maybe it's one of those things where some companies can use your experience and you can go into more of an office space role. Who knows? Foreman maybe. Yeah. Yeah. I get you. Mate, I'm just gonna quickly check with you. I don't have a security question on file. Could I just confirm for the security of your info your date of birth and address? Yep. Sensational. Thank you for that. And you're okay for the call to be recorded? Perfect. Perfect. So one of the things that I was looking at today with your super I'll give you a quick update in a second. But because you've reached your preservation age at 60, you've got the ability to access a portion of your super if you need it. So first question I've got is just in terms of just living. Are you okay getting anything from settling? Do you have your savings? Oh, yeah. I can imagine. Yep. Yeah. Cool. Well, that's good because, you know, you pay all the taxes, and one of the things that they're there for is to provide that support for retraining and everything. There's a bit of money that the government used for that to the providers. So best to make use of it. And have they got you on, like, a medical exemption for settling or not yet? Yep. Perfect. Yeah. What what's it now? 700 and $49,800? Okay. So what's the I mean, future good news for you is because you hit that preservation edge, the moment you get into that next role, if you can let us know what the income's looking like, I can set up a bit of a they call it a TTR strategy transition to retirement. Have we spoken to you about that before? So all it is is let's say that you get that job in your own $80 or something. Right? You can because you can access up to 10% of your super. You can essentially pull it out, put it back in again for a tax deduction, and the difference in the taxes boost up your super. So one of the things is is you can put a thousand dollars in. It only costs you 800. You pull 800 out. You've got the same money pay to pay, but $200 goes into the super for the tax differences. So it's just one of those things between 60 and 67 that we can do to kind of speed it up a little bit without costing you anything. So I'm gonna put a flag on the file that when that occurs, I'm gonna jump into and set that up for you. Cool. The other thing too is just with the yep. Yeah. Pretty much. Like, as soon as you you get that job, I'll get appointment with you. We'll go through what the income looks like, the duties, and I'll update the plan. And then what I'll do is I'll set up a bit of a a pension account that lets us do that sort of revolving call it a retortribution. So, yeah, just give us a buzz and also you out from there. Cool. With the server itself, even without the contributions going it's growing pretty well. The market kind of took a bit of a dive in February and March because of the war and everything, but still back in the positive. So I think it's grown from a 163,000 to a $176.07 5 6. Another $13 up. K. Two things I've got though is because we've got you in about nine different investment options, you know, some of them are like gold, gas, property, all kinds of different things. Pretty much all of them have been up really, really well. There's just one option there that kind of dragged its feet a little bit and gone into the negative, which is a a better option. So normally, when one out of eight doesn't do too well, it's not really much of a concern. If half of them were were going to negative, there'd be something serious. We'd have to kind of overhaul your investments. Yeah. I'm 20 4. Yeah. It's just the name of the company still. One of the things I'll do yeah. It's more for the people who yeah. If you're interested in all the buyers and sales and trades of all the things that are going on under the hood, it's nice. But if you just wanna make sure your soup is growing, it doesn't help as much as the as the main report. I'm gonna send you through a pack today just with the performance report on that. And the easiest way to understand it is you'll have two pages on it. Big table, big blue table. The first one's gonna have a whole bunch of different investments listed. And the very right hand side will show you, like, a percentage return for each one of them. And on the second page, it'll have just one line, and that one percentage will be for all of your super combined. And it's the easiest thing to look at is just be look at that second page. Here's a table. Oh, it's up 8%. I've made $17. That's what happened. K. So I'll I'll pop that through to you. Overall, yeah, it kind of bounced up and down a little bit. It's growing pretty well. Not too concerned. The only thing that I wanted to check with you is just in terms of, like, risk level. So because you're in a growth, which is that four out of five, you've got about 80% of your money in growth assets. There's property, you know, high risk, high return, 20% in the safest side of things. So that's pretty much trying to set you up for getting pretty high returns, but it's not the high risk. Just the one below it. Now, normally, you need around about seven to nine years to be invested in in a growth risk profile because you don't wanna be sitting there at a, you know, medium to high risk a day before you retire and you lose the thirtieth super the day before you go to access it. Do you know what I mean? On the flip side, though, because you've got under $200, I'm assuming you're still wanting to kind of grow it as much as possible and then maybe slow down the risk when you're a bit closer to pension. Yeah. Well, at the moment, what I was thinking was because of just age in general, the conversation I'm gonna be having with you over the next few years is about when we slowly reduce the risk. I wouldn't increase it today just because I think the world's probably still got a few explosions left, and I don't wanna bump you up and then $30 goes in the next couple of months. But what I'm sort of thinking as a happy medium is we keep it at well, we've already had one bit of a a chunk happen earlier in the year. It's pretty much a a fifty fifty for the rest of the year, and then hopefully things kind of settle down for next year. So all that really means like, we use a lot of buzzwords like volatility, and basically what it means is higher highs and lower lows. It's not gonna be jumping up and up and down 2 or $3. It's gonna be jumping up and down 10 or $15. So it'll average out over seven years. That's fine. So what I'm basically thinking is we keep it in that growth risk profile at the moment because you need to grow it. When you get that next job, I'll set you up with that TTR pension to get the contributions pumping up for you. And then in a year or two's time, if we've had a good return, I can start reducing the risk a little bit. How's that sound? Cool. But I I do take it very seriously. I've been doing it for twelve years, and to me, it's not just a number on the screen. It's what you're gonna be living off in under a decade's time. So not lose it all. No worries. So what I'm gonna do, I'll put a couple of slides in the account that when you call in with that new position, we'll still touch base in a few months just to see how you're going. We'll go through, update the investments a little bit, update the pension, and sort of make sure the contributions are going in. And we'll send you, like, a an SGC form to give to that employer as well. And, Tony, I did wanna just quickly check with you, update two little details, but also just in terms of, like, a state plan. We've got Ben listed as your next of kin. Now in terms of, like, wills and powers of attorney and beneficiary nominations, what are your thoughts on on the state plan? In terms of, like, a state planning as far as, like, putting in place a will, a beneficiary for who the super goes to, is there anyone there that you wanna make sure it's all lined up for? Or Yeah. What I'll do is I'll put another flag on there just to when we speak next, I'll see how you went with it. We can send you out some beneficiary forms if you got someone you would like to nominate for the super side of things. But in terms of the will, you can always do, like, a a will from the post office for $25. They're government through if you don't have anything too complex going on. If you ever need any help on, you know, for you to nominate, what the type of nominations are, I can walk you through that as well. But I just want to yeah. Yeah. Appreciate. And, again, it's not rush. It's like it's it's up to you kind of thing. This is one of the things that I have to kind of remind you on to say, hey. This isn't in place. And when you figure it out, we'll help you with the paperwork. Tony, we've got you already on you did sign a service agreement recently, and we've still got you on the discounted fees for the 1.1% in the super then. So that's not due up until this time next year. But like I said, I'm just gonna put in for someone to contact you every three months just to see how you're going so we can jump on those strategies once the job's lined up. Can I just quickly check with you in terms of assets and liabilities? Just wanna update the file a little bit, and then I can pretty much let you go. Cool. Now this might be a bit old. I do apologize because we've changed systems, and I'm just trying to cross reference everything. We had a car motorbike boat and caravan. Caravan's gone. Still with the boat. Yep. It was just a. Yep. How much did you sell? Caravan? Cool. Okay. Cool. Cool. Those. Still got the car and the motorbike. Yep. And the last two things was there was a mention that you might have had about $60 worth of shares, some shares sitting there from previous company. Ross. Oh, gotcha. That could be on its way. And the last one was oh, sorry, mate. You go. Just with the home. We had a a home paid off, 850,000 value. Okay. He's paying the repayments. Perfect. Well, hopefully, that's all sorted sooner rather than later. Couple of kids out is always good. But are you looking to do any yeah. Especially these days, though, you wouldn't believe how many people I talk to pretty much every day. Kids moving back home with parents, parents going guarantor for loans, people selling their houses, people can't get their houses. It's a bit of a mess. So I've got those figures updated. Is there any other loans or assets that I haven't already noted? Perfect. Alrighty. Okay, Tony. Mate, I've got everything up to date now. Bit of a plan going forward for the next six to twelve months. Do you have any questions for me at this point? K. Well, just keep an eye out. We'll send you an email with that report pack for the performance of the super and everything. And then, like I said, if something gets sorted with the knee and the job, give us a buzz. But, otherwise, I'm just gonna pencil in for the team to reach out to you in a few months. Yep. Sorry. Key.Chica@Hotmail.com. Yeah. Of course, you can. Yep. Go for Yep. Perfect. Tlm.chika@gmail.com. And that's c h I k a? Alrighty. So I will yeah. Yep. Report will go out to that one, and I'll update it on our system. It's pretty much in the next two minutes. I'm assuming should we update that with the old hub twenty four super fund so it's going there? So I'll see if we can update your email. I don't think they they require forms or anything, but I'll have a little look at that. Yeah. I I might need to just flick out a quick form to update the email on it because that's their security. All goes through the emails. Cool. Alright. So for that one, next person you speak to, Michelle, will probably give you a buzz just to give you an update on updating the email with Hub twenty four. And we'll probably just post it out with a return on the local something like that, unless you got access to a printer. Right? That's alright. They usually break these ones if you don't use them for a while. Yeah. And they're designed to break, but I'll I'll Do you still have access to that Hotmail just in case? Cool. Alright. I'll I'll see what the easiest way is, and then we'll get Michelle to give you a buzz and get that fixed up on Hub. Awesome, mate. Anything else I can do for you before I let you go? Yeah. Yep. Sorry. Perfect. Well done, Tony. Well done. You leave it with us, mate. Look. Thanks very much for your time today. And, mate, best of luck with all the surgery and settling. It's not fun, but I'll try and make sure that we're the the least annoying of the three, and we'll get a few things sorted here in the background. Awesome. Have a great week. Cheers. 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morning, Tony. It's Tommy here, senior adviser from. How are you doing? I'm living the dream. It's freezing in these old Queensland homes, but the sun's beautiful outside.\n\nWhat about your end? I'm rubbed up with two jumping. I'll get a fire going tonight. Cool. Absolutely.\n\nMate, I've got you booked in for a quick catch up and a bit of an annual review. Are you still good for me this morning? Sensational. So I'm just gonna start with a quick security check, update some details. I'll run through super and see if we need to change anything and anything else in particular.\n\nBefore I get started, anything in particular for you that you want me to focus on? Mhmm. Yeah. Yeah. Oh, I got Yeah.\n\nSo a bit of a holding pattern at the moment. And that's not good for carpentry, I imagine. No. No. Yeah.\n\nFair enough. Maybe it's one of those things where some companies can use your experience and you can go into more of an office space role. Who knows? Foreman maybe. Yeah.\n\nYeah. I get you. Mate, I'm just gonna quickly check with you. I don't have a security question on file. Could I just confirm for the security of your info your date of birth and address?\n\nYep. Sensational. Thank you for that. And you're okay for the call to be recorded? Perfect.\n\nPerfect. So one of the things that I was looking at today with your super I'll give you a quick update in a second. But because you've reached your preservation age at 60, you've got the ability to access a portion of your super if you need it. So first question I've got is just in terms of just living. Are you okay getting anything from settling?\n\nDo you have your savings? Oh, yeah. I can imagine. Yep. Yeah.\n\nCool. Well, that's good because, you know, you pay all the taxes, and one of the things that they're there for is to provide that support for retraining and everything. There's a bit of money that the government used for that to the providers. So best to make use of it. And have they got you on, like, a medical exemption for settling or not yet?\n\nYep. Perfect. Yeah. What what's it now? 700 and $49,800?\n\nOkay. So what's the I mean, future good news for you is because you hit that preservation edge, the moment you get into that next role, if you can let us know what the income's looking like, I can set up a bit of a they call it a TTR strategy transition to retirement. Have we spoken to you about that before? So all it is is let's say that you get that job in your own $80 or something. Right?\n\nYou can because you can access up to 10% of your super. You can essentially pull it out, put it back in again for a tax deduction, and the difference in the taxes boost up your super. So one of the things is is you can put a thousand dollars in. It only costs you 800. You pull 800 out.\n\nYou've got the same money pay to pay, but $200 goes into the super for the tax differences. So it's just one of those things between 60 and 67 that we can do to kind of speed it up a little bit without costing you anything. So I'm gonna put a flag on the file that when that occurs, I'm gonna jump into and set that up for you. Cool. The other thing too is just with the yep.\n\nYeah. Pretty much. Like, as soon as you you get that job, I'll get appointment with you. We'll go through what the income looks like, the duties, and I'll update the plan. And then what I'll do is I'll set up a bit of a a pension account that lets us do that sort of revolving call it a retortribution.\n\nSo, yeah, just give us a buzz and also you out from there. Cool. With the server itself, even without the contributions going it's growing pretty well. The market kind of took a bit of a dive in February and March because of the war and everything, but still back in the positive. So I think it's grown from a 163,000 to a $176.07 5 6.\n\nAnother $13 up. K. Two things I've got though is because we've got you in about nine different investment options, you know, some of them are like gold, gas, property, all kinds of different things. Pretty much all of them have been up really, really well. There's just one option there that kind of dragged its feet a little bit and gone into the negative, which is a a better option.\n\nSo normally, when one out of eight doesn't do too well, it's not really much of a concern. If half of them were were going to negative, there'd be something serious. We'd have to kind of overhaul your investments. Yeah. I'm 20 4.\n\nYeah. It's just the name of the company still. One of the things I'll do yeah. It's more for the people who yeah. If you're interested in all the buyers and sales and trades of all the things that are going on under the hood, it's nice.\n\nBut if you just wanna make sure your soup is growing, it doesn't help as much as the as the main report. I'm gonna send you through a pack today just with the performance report on that. And the easiest way to understand it is you'll have two pages on it. Big table, big blue table. The first one's gonna have a whole bunch of different investments listed.\n\nAnd the very right hand side will show you, like, a percentage return for each one of them. And on the second page, it'll have just one line, and that one percentage will be for all of your super combined. And it's the easiest thing to look at is just be look at that second page. Here's a table. Oh, it's up 8%.\n\nI've made $17. That's what happened. K. So I'll I'll pop that through to you. Overall, yeah, it kind of bounced up and down a little bit.\n\nIt's growing pretty well. Not too concerned. The only thing that I wanted to check with you is just in terms of, like, risk level. So because you're in a growth, which is that four out of five, you've got about 80% of your money in growth assets. There's property, you know, high risk, high return, 20% in the safest side of things.\n\nSo that's pretty much trying to set you up for getting pretty high returns, but it's not the high risk. Just the one below it. Now, normally, you need around about seven to nine years to be invested in in a growth risk profile because you don't wanna be sitting there at a, you know, medium to high risk a day before you retire and you lose the thirtieth super the day before you go to access it. Do you know what I mean? On the flip side, though, because you've got under $200, I'm assuming you're still wanting to kind of grow it as much as possible and then maybe slow down the risk when you're a bit closer to pension.\n\nYeah. Well, at the moment, what I was thinking was because of just age in general, the conversation I'm gonna be having with you over the next few years is about when we slowly reduce the risk. I wouldn't increase it today just because I think the world's probably still got a few explosions left, and I don't wanna bump you up and then $30 goes in the next couple of months. But what I'm sort of thinking as a happy medium is we keep it at well, we've already had one bit of a a chunk happen earlier in the year. It's pretty much a a fifty fifty for the rest of the year, and then hopefully things kind of settle down for next year.\n\nSo all that really means like, we use a lot of buzzwords like volatility, and basically what it means is higher highs and lower lows. It's not gonna be jumping up and up and down 2 or $3. It's gonna be jumping up and down 10 or $15. So it'll average out over seven years. That's fine.\n\nSo what I'm basically thinking is we keep it in that growth risk profile at the moment because you need to grow it. When you get that next job, I'll set you up with that TTR pension to get the contributions pumping up for you. And then in a year or two's time, if we've had a good return, I can start reducing the risk a little bit. How's that sound? Cool.\n\nBut I I do take it very seriously. I've been doing it for twelve years, and to me, it's not just a number on the screen. It's what you're gonna be living off in under a decade's time. So not lose it all. No worries.\n\nSo what I'm gonna do, I'll put a couple of slides in the account that when you call in with that new position, we'll still touch base in a few months just to see how you're going. We'll go through, update the investments a little bit, update the pension, and sort of make sure the contributions are going in. And we'll send you, like, a an SGC form to give to that employer as well. And, Tony, I did wanna just quickly check with you, update two little details, but also just in terms of, like, a state plan. We've got Ben listed as your next of kin.\n\nNow in terms of, like, wills and powers of attorney and beneficiary nominations, what are your thoughts on on the state plan? In terms of, like, a state planning as far as, like, putting in place a will, a beneficiary for who the super goes to, is there anyone there that you wanna make sure it's all lined up for? Or Yeah. What I'll do is I'll put another flag on there just to when we speak next, I'll see how you went with it. We can send you out some beneficiary forms if you got someone you would like to nominate for the super side of things.\n\nBut in terms of the will, you can always do, like, a a will from the post office for $25. They're government through if you don't have anything too complex going on. If you ever need any help on, you know, for you to nominate, what the type of nominations are, I can walk you through that as well. But I just want to yeah. Yeah.\n\nAppreciate. And, again, it's not rush. It's like it's it's up to you kind of thing. This is one of the things that I have to kind of remind you on to say, hey. This isn't in place.\n\nAnd when you figure it out, we'll help you with the paperwork. Tony, we've got you already on you did sign a service agreement recently, and we've still got you on the discounted fees for the 1.1% in the super then. So that's not due up until this time next year. But like I said, I'm just gonna put in for someone to contact you every three months just to see how you're going so we can jump on those strategies once the job's lined up. Can I just quickly check with you in terms of assets and liabilities?\n\nJust wanna update the file a little bit, and then I can pretty much let you go. Cool. Now this might be a bit old. I do apologize because we've changed systems, and I'm just trying to cross reference everything. We had a car motorbike boat and caravan.\n\nCaravan's gone. Still with the boat. Yep. It was just a. Yep.\n\nHow much did you sell? Caravan? Cool. Okay. Cool.\n\nCool. Those. Still got the car and the motorbike. Yep. And the last two things was there was a mention that you might have had about $60 worth of shares, some shares sitting there from previous company.\n\nRoss. Oh, gotcha. That could be on its way. And the last one was oh, sorry, mate. You go.\n\nJust with the home. We had a a home paid off, 850,000 value. Okay. He's paying the repayments. Perfect.\n\nWell, hopefully, that's all sorted sooner rather than later. Couple of kids out is always good. But are you looking to do any yeah. Especially these days, though, you wouldn't believe how many people I talk to pretty much every day. Kids moving back home with parents, parents going guarantor for loans, people selling their houses, people can't get their houses.\n\nIt's a bit of a mess. So I've got those figures updated. Is there any other loans or assets that I haven't already noted? Perfect. Alrighty.\n\nOkay, Tony. Mate, I've got everything up to date now. Bit of a plan going forward for the next six to twelve months. Do you have any questions for me at this point? K.\n\nWell, just keep an eye out. We'll send you an email with that report pack for the performance of the super and everything. And then, like I said, if something gets sorted with the knee and the job, give us a buzz. But, otherwise, I'm just gonna pencil in for the team to reach out to you in a few months. Yep.\n\nSorry. Key.Chica@Hotmail.com. Yeah. Of course, you can. Yep.\n\nGo for Yep. Perfect. Tlm.chika@gmail.com. And that's c h I k a? Alrighty.\n\nSo I will yeah. Yep. Report will go out to that one, and I'll update it on our system. It's pretty much in the next two minutes. I'm assuming should we update that with the old hub twenty four super fund so it's going there?\n\nSo I'll see if we can update your email. I don't think they they require forms or anything, but I'll have a little look at that. Yeah. I I might need to just flick out a quick form to update the email on it because that's their security. All goes through the emails.\n\nCool. Alright. So for that one, next person you speak to, Michelle, will probably give you a buzz just to give you an update on updating the email with Hub twenty four. And we'll probably just post it out with a return on the local something like that, unless you got access to a printer. Right?\n\nThat's alright. They usually break these ones if you don't use them for a while. Yeah. And they're designed to break, but I'll I'll Do you still have access to that Hotmail just in case? Cool.\n\nAlright. I'll I'll see what the easiest way is, and then we'll get Michelle to give you a buzz and get that fixed up on Hub. Awesome, mate. Anything else I can do for you before I let you go? Yeah.\n\nYep. Sorry. Perfect. Well done, Tony. Well done.\n\nYou leave it with us, mate. Look. Thanks very much for your time today. And, mate, best of luck with all the surgery and settling. It's not fun, but I'll try and make sure that we're the the least annoying of the three, and we'll get a few things sorted here in the background.\n\nAwesome. Have a great week. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Good morning, Tony.","start":3.12,"end":4.0,"sentiment":"neutral","sentiment_score":0.28614071011543274},{"text":"It's Tommy here, senior adviser from.","start":4.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.23411889125903448},{"text":"How are you doing?","start":6.56,"end":7.46,"sentiment":"neutral","sentiment_score":0.1976274438202381},{"text":"I'm living the dream.","start":10.48,"end":11.44,"sentiment":"positive","sentiment_score":0.6454239338636398},{"text":"It's freezing in these old Queensland homes, but the sun's beautiful outside.","start":11.44,"end":15.525,"sentiment":"neutral","sentiment_score":0.32371338581045467}],"sentiment":"neutral","sentiment_score":0.3282724695986715,"num_words":29,"start":3.12,"end":15.525},{"sentences":[{"text":"What about your end?","start":15.525,"end":21.384998,"sentiment":"neutral","sentiment_score":0.14049210213124752},{"text":"I'm rubbed up with two jumping.","start":23.125,"end":24.585,"sentiment":"neutral","sentiment_score":0.14111881578962007},{"text":"I'll get a fire going tonight.","start":26.564999,"end":28.025,"sentiment":"neutral","sentiment_score":0.0874206442385912},{"text":"Cool.","start":31.759998,"end":32.26,"sentiment":"neutral","sentiment_score":0.09270261228084564},{"text":"Absolutely.","start":36.559998,"end":37.059998,"sentiment":"neutral","sentiment_score":0.17779403924942017}],"sentiment":"neutral","sentiment_score":0.12242787890136242,"num_words":18,"start":15.525,"end":37.059998},{"sentences":[{"text":"Mate, I've got you booked in for a quick catch up and a bit of an annual review.","start":38.239998,"end":42.16,"sentiment":"neutral","sentiment_score":0.212155534989304},{"text":"Are you still good for me this morning?","start":42.16,"end":43.78,"sentiment":"neutral","sentiment_score":0.15972376242280006},{"text":"Sensational.","start":45.664997,"end":46.164997,"sentiment":"neutral","sentiment_score":0.11248321831226347},{"text":"So I'm just gonna start with a quick security check, update some details.","start":46.465,"end":50.305,"sentiment":"neutral","sentiment_score":0.10239151464058803},{"text":"I'll run through super and see if we need to change anything and anything else in particular.","start":50.305,"end":55.684998,"sentiment":"neutral","sentiment_score":0.07425427042386111}],"sentiment":"neutral","sentiment_score":0.13688570587781437,"num_words":57,"start":38.239998,"end":55.684998},{"sentences":[{"text":"Before I get started, anything in particular for you that you want me to focus on?","start":56.190002,"end":60.37,"sentiment":"neutral","sentiment_score":0.04352785216178745},{"text":"Mhmm.","start":66.83,"end":67.33,"sentiment":"neutral","sentiment_score":-0.05393407493829727},{"text":"Yeah.","start":77.16499,"end":77.405,"sentiment":"neutral","sentiment_score":-0.02747946046292782},{"text":"Yeah.","start":77.405,"end":77.905,"sentiment":"neutral","sentiment_score":-0.03526117652654648},{"text":"Oh, I got Yeah.","start":89.100006,"end":96.555,"sentiment":"neutral","sentiment_score":-0.14405085891485214}],"sentiment":"neutral","sentiment_score":0.00015510813049648058,"num_words":23,"start":56.190002,"end":96.555},{"sentences":[{"text":"So a bit of a holding pattern at the moment.","start":96.555,"end":98.495,"sentiment":"neutral","sentiment_score":-0.1804937332868576},{"text":"And that's not good for carpentry, I imagine.","start":115.05,"end":117.47,"sentiment":"negative","sentiment_score":-0.41698866710066795},{"text":"No.","start":129.845,"end":130.08499,"sentiment":"neutral","sentiment_score":-0.22155460715293884},{"text":"No.","start":130.08499,"end":130.58499,"sentiment":"neutral","sentiment_score":-0.31859835982322693},{"text":"Yeah.","start":145.03,"end":145.53,"sentiment":"neutral","sentiment_score":-0.030133433640003204}],"sentiment":"neutral","sentiment_score":-0.2719587176328614,"num_words":21,"start":96.555,"end":145.53},{"sentences":[{"text":"Fair enough.","start":151.455,"end":152.195,"sentiment":"neutral","sentiment_score":-0.01560430321842432},{"text":"Maybe it's one of those things where some companies can use your experience and you can go into more of an office space role.","start":152.41501,"end":159.295,"sentiment":"neutral","sentiment_score":-0.03237287366452316},{"text":"Who knows?","start":159.295,"end":159.955,"sentiment":"neutral","sentiment_score":-0.05213196948170662},{"text":"Foreman maybe.","start":164.13,"end":165.19,"sentiment":"neutral","sentiment_score":-0.11507138982415199},{"text":"Yeah.","start":174.545,"end":174.945,"sentiment":"neutral","sentiment_score":-0.0008837711066007614}],"sentiment":"neutral","sentiment_score":-0.03688542142270073,"num_words":31,"start":151.455,"end":174.945},{"sentences":[{"text":"Yeah.","start":174.945,"end":175.445,"sentiment":"neutral","sentiment_score":0.016020899638533592},{"text":"I get you.","start":175.66501,"end":176.565,"sentiment":"neutral","sentiment_score":0.028225310146808624},{"text":"Mate, I'm just gonna quickly check with you.","start":177.265,"end":179.425,"sentiment":"neutral","sentiment_score":0.01892314595170319},{"text":"I don't have a security question on file.","start":179.425,"end":182.565,"sentiment":"neutral","sentiment_score":-0.04101824015378952},{"text":"Could I just confirm for the security of your info your date of birth and address?","start":183.425,"end":187.605,"sentiment":"neutral","sentiment_score":0.010527044360060245}],"sentiment":"neutral","sentiment_score":0.0025657996173120206,"num_words":36,"start":174.945,"end":187.605},{"sentences":[{"text":"Yep.","start":192.89,"end":193.39,"sentiment":"neutral","sentiment_score":0.021561797708272937},{"text":"Sensational.","start":198.89,"end":199.39,"sentiment":"neutral","sentiment_score":0.019468417391180992},{"text":"Thank you for that.","start":199.61,"end":200.17,"sentiment":"positive","sentiment_score":0.447936050593853},{"text":"And you're okay for the call to be recorded?","start":200.17,"end":202.03,"sentiment":"neutral","sentiment_score":0.19621032145288256},{"text":"Perfect.","start":204.745,"end":205.145,"sentiment":"positive","sentiment_score":0.566938579082489}],"sentiment":"neutral","sentiment_score":0.2603503681020811,"num_words":16,"start":192.89,"end":205.145},{"sentences":[{"text":"Perfect.","start":205.145,"end":205.625,"sentiment":"positive","sentiment_score":0.4972322881221771},{"text":"So one of the things that I was looking at today with your super I'll give you a quick update in a second.","start":205.625,"end":212.025,"sentiment":"neutral","sentiment_score":0.18971110718405765},{"text":"But because you've reached your preservation age at 60, you've got the ability to access a portion of your super if you need it.","start":212.025,"end":220.27,"sentiment":"neutral","sentiment_score":0.14631342189386487},{"text":"So first question I've got is just in terms of just living.","start":222.49,"end":225.53,"sentiment":"neutral","sentiment_score":-0.022133593602726858},{"text":"Are you okay getting anything from settling?","start":225.53,"end":228.25,"sentiment":"neutral","sentiment_score":-0.052599375801427026}],"sentiment":"neutral","sentiment_score":0.11549718096963506,"num_words":67,"start":205.145,"end":228.25},{"sentences":[{"text":"Do you have your savings?","start":228.25,"end":229.31001,"sentiment":"neutral","sentiment_score":-0.06948590278625488},{"text":"Oh, yeah.","start":259.305,"end":260.125,"sentiment":"neutral","sentiment_score":0.02441983111202717},{"text":"I can imagine.","start":260.345,"end":261.16498,"sentiment":"neutral","sentiment_score":0.019388579453031223},{"text":"Yep.","start":286.995,"end":287.495,"sentiment":"neutral","sentiment_score":0.1756685972213745},{"text":"Yeah.","start":300.29,"end":300.61002,"sentiment":"neutral","sentiment_score":0.25293874740600586}],"sentiment":"neutral","sentiment_score":0.01568193593993783,"num_words":12,"start":228.25,"end":300.61002},{"sentences":[{"text":"Cool.","start":300.61002,"end":301.11002,"sentiment":"positive","sentiment_score":0.5514524579048157},{"text":"Well, that's good because, you know, you pay all the taxes, and one of the things that they're there for is to provide that support for retraining and everything.","start":306.145,"end":313.505,"sentiment":"positive","sentiment_score":0.450884407964246},{"text":"There's a bit of money that the government used for that to the providers.","start":313.505,"end":316.32498,"sentiment":"neutral","sentiment_score":0.09804277734032699},{"text":"So best to make use of it.","start":316.865,"end":319.44,"sentiment":"neutral","sentiment_score":0.10808288625308446},{"text":"And have they got you on, like, a medical exemption for settling or not yet?","start":319.44,"end":323.7,"sentiment":"neutral","sentiment_score":0.007737565040588379}],"sentiment":"neutral","sentiment_score":0.24049004319716583,"num_words":66,"start":300.61002,"end":323.7},{"sentences":[{"text":"Yep.","start":329.85498,"end":330.35498,"sentiment":"neutral","sentiment_score":0.017656363546848297},{"text":"Perfect.","start":343.935,"end":344.435,"sentiment":"positive","sentiment_score":0.3971870243549347},{"text":"Yeah.","start":349.96,"end":350.36,"sentiment":"neutral","sentiment_score":-0.12038088589906693},{"text":"What what's it now?","start":350.36,"end":351.66,"sentiment":"neutral","sentiment_score":-0.12361407093703747},{"text":"700 and $49,800?","start":352.52,"end":354.38,"sentiment":"neutral","sentiment_score":-0.03748181834816933}],"sentiment":"neutral","sentiment_score":-0.03124392367899418,"num_words":10,"start":329.85498,"end":354.38},{"sentences":[{"text":"Okay.","start":360.98502,"end":361.48502,"sentiment":"neutral","sentiment_score":-0.07263462245464325},{"text":"So what's the I mean, future good news for you is because you hit that preservation edge, the moment you get into that next role, if you can let us know what the income's looking like, I can set up a bit of a they call it a TTR strategy transition to retirement.","start":366.505,"end":384.24002,"sentiment":"positive","sentiment_score":0.4289207225138286},{"text":"Have we spoken to you about that before?","start":384.24002,"end":386.1,"sentiment":"neutral","sentiment_score":0.0940902391448617},{"text":"So all it is is let's say that you get that job in your own $80 or something.","start":389.185,"end":394.38498,"sentiment":"neutral","sentiment_score":0.028929803623921342},{"text":"Right?","start":394.38498,"end":394.88498,"sentiment":"neutral","sentiment_score":0.06763125211000443}],"sentiment":"neutral","sentiment_score":0.29631176915157725,"num_words":81,"start":360.98502,"end":394.88498},{"sentences":[{"text":"You can because you can access up to 10% of your super.","start":395.425,"end":398.805,"sentiment":"positive","sentiment_score":0.34466471523046494},{"text":"You can essentially pull it out, put it back in again for a tax deduction, and the difference in the taxes boost up your super.","start":398.865,"end":406.4,"sentiment":"neutral","sentiment_score":0.3307061415910721},{"text":"So one of the things is is you can put a thousand dollars in.","start":406.53998,"end":409.52,"sentiment":"neutral","sentiment_score":0.31013223528862},{"text":"It only costs you 800.","start":409.81998,"end":411.43997,"sentiment":"neutral","sentiment_score":0.22487739324569703},{"text":"You pull 800 out.","start":411.74,"end":413.12,"sentiment":"neutral","sentiment_score":0.22576520591974258}],"sentiment":"neutral","sentiment_score":0.3128821534415086,"num_words":60,"start":395.425,"end":413.12},{"sentences":[{"text":"You've got the same money pay to pay, but $200 goes into the super for the tax differences.","start":413.885,"end":418.86502,"sentiment":"neutral","sentiment_score":0.24745078302092022},{"text":"So it's just one of those things between 60 and 67 that we can do to kind of speed it up a little bit without costing you anything.","start":419.08502,"end":425.905,"sentiment":"neutral","sentiment_score":0.30252454802393913},{"text":"So I'm gonna put a flag on the file that when that occurs, I'm gonna jump into and set that up for you.","start":428.16,"end":436.02,"sentiment":"neutral","sentiment_score":0.22874993085861206},{"text":"Cool.","start":439.61502,"end":440.11502,"sentiment":"neutral","sentiment_score":0.29469040036201477},{"text":"The other thing too is just with the yep.","start":440.89502,"end":444.355,"sentiment":"neutral","sentiment_score":0.06541617297463947}],"sentiment":"neutral","sentiment_score":0.24138589627757856,"num_words":79,"start":413.885,"end":444.355},{"sentences":[{"text":"Yeah.","start":454.67,"end":454.83,"sentiment":"neutral","sentiment_score":0.14168500900268555},{"text":"Pretty much.","start":454.83,"end":455.38998,"sentiment":"neutral","sentiment_score":0.17309685796499252},{"text":"Like, as soon as you you get that job, I'll get appointment with you.","start":455.38998,"end":459.49,"sentiment":"neutral","sentiment_score":0.24688260470117843},{"text":"We'll go through what the income looks like, the duties, and I'll update the plan.","start":459.63,"end":463.88998,"sentiment":"neutral","sentiment_score":0.21821246246496837},{"text":"And then what I'll do is I'll set up a bit of a a pension account that lets us do that sort of revolving call it a retortribution.","start":463.995,"end":471.215,"sentiment":"neutral","sentiment_score":0.24142990474190032}],"sentiment":"neutral","sentiment_score":0.2329576576749484,"num_words":60,"start":454.67,"end":471.215},{"sentences":[{"text":"So, yeah, just give us a buzz and also you out from there.","start":472.07498,"end":475.055,"sentiment":"neutral","sentiment_score":0.28074219593634975},{"text":"Cool.","start":479.37,"end":479.87,"sentiment":"neutral","sentiment_score":0.1064332351088524},{"text":"With the server itself, even without the contributions going it's growing pretty well.","start":480.17,"end":488.43,"sentiment":"positive","sentiment_score":0.4856935292482376},{"text":"The market kind of took a bit of a dive in February and March because of the war and everything, but still back in the positive.","start":488.49,"end":496.445,"sentiment":"neutral","sentiment_score":-0.053085899410339504},{"text":"So I think it's grown from a 163,000 to a $176.07 5 6.","start":496.445,"end":503.345,"sentiment":"neutral","sentiment_score":0.3099803110727897}],"sentiment":"neutral","sentiment_score":0.19272133820887768,"num_words":66,"start":472.07498,"end":503.345},{"sentences":[{"text":"Another $13 up.","start":503.99,"end":505.77,"sentiment":"neutral","sentiment_score":0.18496520817279816},{"text":"K.","start":509.75,"end":509.99,"sentiment":"neutral","sentiment_score":0.0528266504406929},{"text":"Two things I've got though is because we've got you in about nine different investment options, you know, some of them are like gold, gas, property, all kinds of different things.","start":509.99,"end":520.615,"sentiment":"neutral","sentiment_score":0.04668712153309776},{"text":"Pretty much all of them have been up really, really well.","start":521.075,"end":523.975,"sentiment":"positive","sentiment_score":0.3772940987890417},{"text":"There's just one option there that kind of dragged its feet a little bit and gone into the negative, which is a a better option.","start":524.195,"end":530.535,"sentiment":"neutral","sentiment_score":-0.11465264394879342}],"sentiment":"neutral","sentiment_score":0.04702735254147523,"num_words":71,"start":503.99,"end":530.535},{"sentences":[{"text":"So normally, when one out of eight doesn't do too well, it's not really much of a concern.","start":531.075,"end":537.06,"sentiment":"neutral","sentiment_score":-0.1616201719476117},{"text":"If half of them were were going to negative, there'd be something serious.","start":538.72003,"end":542.16003,"sentiment":"negative","sentiment_score":-0.3858719009619493},{"text":"We'd have to kind of overhaul your investments.","start":542.16003,"end":544.58,"sentiment":"negative","sentiment_score":-0.406205203384161},{"text":"Yeah.","start":557.25995,"end":557.75995,"sentiment":"neutral","sentiment_score":-0.002062358893454075},{"text":"I'm 20 4.","start":566.69995,"end":567.57996,"sentiment":"neutral","sentiment_score":-0.0993632934987545}],"sentiment":"neutral","sentiment_score":-0.26686724823314784,"num_words":43,"start":531.075,"end":567.57996},{"sentences":[{"text":"Yeah.","start":567.57996,"end":568.07996,"sentiment":"neutral","sentiment_score":-0.037033550441265106},{"text":"It's just the name of the company still.","start":569.675,"end":571.535,"sentiment":"neutral","sentiment_score":-0.10413889307528734},{"text":"One of the things I'll do yeah.","start":576.235,"end":589.11,"sentiment":"neutral","sentiment_score":-0.18728289433888026},{"text":"It's more for the people who yeah.","start":589.11,"end":592.55,"sentiment":"negative","sentiment_score":-0.3478005996772221},{"text":"If you're interested in all the buyers and sales and trades of all the things that are going on under the hood, it's nice.","start":592.55,"end":598.25,"sentiment":"positive","sentiment_score":0.34727720978359383}],"sentiment":"neutral","sentiment_score":0.07912604003510576,"num_words":47,"start":567.57996,"end":598.25},{"sentences":[{"text":"But if you just wanna make sure your soup is growing, it doesn't help as much as the as the main report.","start":598.52496,"end":603.665,"sentiment":"negative","sentiment_score":-0.4685757133093747},{"text":"I'm gonna send you through a pack today just with the performance report on that.","start":607.08496,"end":612.145,"sentiment":"neutral","sentiment_score":0.2649024297793706},{"text":"And the easiest way to understand it is you'll have two pages on it.","start":612.285,"end":618.18,"sentiment":"neutral","sentiment_score":0.13139756662505014},{"text":"Big table, big blue table.","start":619.12,"end":621.14,"sentiment":"neutral","sentiment_score":0.14618971347808837},{"text":"The first one's gonna have a whole bunch of different investments listed.","start":621.36,"end":625.14,"sentiment":"neutral","sentiment_score":0.18504215652743974}],"sentiment":"neutral","sentiment_score":-0.022707483347724464,"num_words":68,"start":598.52496,"end":625.14},{"sentences":[{"text":"And the very right hand side will show you, like, a percentage return for each one of them.","start":625.375,"end":630.35504,"sentiment":"neutral","sentiment_score":0.24988728513320288},{"text":"And on the second page, it'll have just one line, and that one percentage will be for all of your super combined.","start":632.41504,"end":639.395,"sentiment":"neutral","sentiment_score":0.25760078768838535},{"text":"And it's the easiest thing to look at is just be look at that second page.","start":639.62,"end":643.0,"sentiment":"neutral","sentiment_score":0.20525304228067398},{"text":"Here's a table.","start":643.3,"end":644.1,"sentiment":"neutral","sentiment_score":0.12487134337425232},{"text":"Oh, it's up 8%.","start":644.1,"end":645.38,"sentiment":"neutral","sentiment_score":0.21031220629811287}],"sentiment":"neutral","sentiment_score":0.2327793649737797,"num_words":63,"start":625.375,"end":645.38},{"sentences":[{"text":"I've made $17.","start":645.38,"end":646.92,"sentiment":"neutral","sentiment_score":0.1917140930891037},{"text":"That's what happened.","start":647.3,"end":648.27997,"sentiment":"neutral","sentiment_score":0.07962137088179588},{"text":"K.","start":651.795,"end":651.955,"sentiment":"neutral","sentiment_score":0.08823442459106445},{"text":"So I'll I'll pop that through to you.","start":651.955,"end":653.895,"sentiment":"neutral","sentiment_score":0.18841196969151497},{"text":"Overall, yeah, it kind of bounced up and down a little bit.","start":654.27496,"end":656.915,"sentiment":"neutral","sentiment_score":-0.060781821608543396}],"sentiment":"neutral","sentiment_score":0.062227952397531934,"num_words":27,"start":645.38,"end":656.915},{"sentences":[{"text":"It's growing pretty well.","start":656.915,"end":658.21497,"sentiment":"positive","sentiment_score":0.4557265415787697},{"text":"Not too concerned.","start":658.755,"end":659.71497,"sentiment":"neutral","sentiment_score":-0.10566240052382152},{"text":"The only thing that I wanted to check with you is just in terms of, like, risk level.","start":659.71497,"end":664.77496,"sentiment":"neutral","sentiment_score":-0.17358254972431394},{"text":"So because you're in a growth, which is that four out of five, you've got about 80% of your money in growth assets.","start":668.23004,"end":676.25,"sentiment":"neutral","sentiment_score":0.08754117900262708},{"text":"There's property, you know, high risk, high return, 20% in the safest side of things.","start":676.39,"end":681.805,"sentiment":"neutral","sentiment_score":0.10681321322917939}],"sentiment":"neutral","sentiment_score":0.031699656908001216,"num_words":63,"start":656.915,"end":681.805},{"sentences":[{"text":"So that's pretty much trying to set you up for getting pretty high returns, but it's not the high risk.","start":682.105,"end":689.64,"sentiment":"neutral","sentiment_score":0.12227717656642198},{"text":"Just the one below it.","start":690.44,"end":691.82,"sentiment":"neutral","sentiment_score":0.06070929169654846},{"text":"Now, normally, you need around about seven to nine years to be invested in in a growth risk profile because you don't wanna be sitting there at a, you know, medium to high risk a day before you retire and you lose the thirtieth super the day before you go to access it.","start":693.64,"end":709.22504,"sentiment":"neutral","sentiment_score":-0.08984038905012158},{"text":"Do you know what I mean?","start":709.22504,"end":710.28503,"sentiment":"neutral","sentiment_score":-0.008041601938505968},{"text":"On the flip side, though, because you've got under $200, I'm assuming you're still wanting to kind of grow it as much as possible and then maybe slow down the risk when you're a bit closer to pension.","start":713.705,"end":723.56,"sentiment":"neutral","sentiment_score":-0.0006987634360005981}],"sentiment":"neutral","sentiment_score":-0.017108633213478032,"num_words":122,"start":682.105,"end":723.56},{"sentences":[{"text":"Yeah.","start":741.9,"end":742.22,"sentiment":"neutral","sentiment_score":0.045236460864543915},{"text":"Well, at the moment, what I was thinking was because of just age in general, the conversation I'm gonna be having with you over the next few years is about when we slowly reduce the risk.","start":742.22,"end":751.84,"sentiment":"neutral","sentiment_score":0.04829427651647064},{"text":"I wouldn't increase it today just because I think the world's probably still got a few explosions left, and I don't wanna bump you up and then $30 goes in the next couple of months.","start":752.765,"end":763.505,"sentiment":"neutral","sentiment_score":-0.14323376512953212},{"text":"But what I'm sort of thinking as a happy medium is we keep it at well, we've already had one bit of a a chunk happen earlier in the year.","start":766.86,"end":777.495,"sentiment":"neutral","sentiment_score":0.10485512263452014},{"text":"It's pretty much a a fifty fifty for the rest of the year, and then hopefully things kind of settle down for next year.","start":777.575,"end":783.415,"sentiment":"neutral","sentiment_score":0.10943392648672064}],"sentiment":"neutral","sentiment_score":0.020180290084450492,"num_words":126,"start":741.9,"end":783.415},{"sentences":[{"text":"So all that really means like, we use a lot of buzzwords like volatility, and basically what it means is higher highs and lower lows.","start":783.415,"end":791.435,"sentiment":"neutral","sentiment_score":-0.039461725205183026},{"text":"It's not gonna be jumping up and up and down 2 or $3.","start":791.63,"end":794.75,"sentiment":"neutral","sentiment_score":-0.06633882138591546},{"text":"It's gonna be jumping up and down 10 or $15.","start":794.75,"end":797.25,"sentiment":"neutral","sentiment_score":-0.014265639334917068},{"text":"So it'll average out over seven years.","start":800.51,"end":802.43,"sentiment":"neutral","sentiment_score":0.1438927235347884},{"text":"That's fine.","start":802.43,"end":803.17,"sentiment":"neutral","sentiment_score":0.3096448630094528}],"sentiment":"neutral","sentiment_score":-0.006404656328653034,"num_words":57,"start":783.415,"end":803.17},{"sentences":[{"text":"So what I'm basically thinking is we keep it in that growth risk profile at the moment because you need to grow it.","start":803.95,"end":809.675,"sentiment":"neutral","sentiment_score":0.21392475068569183},{"text":"When you get that next job, I'll set you up with that TTR pension to get the contributions pumping up for you.","start":809.97504,"end":816.15,"sentiment":"neutral","sentiment_score":0.3152831186625091},{"text":"And then in a year or two's time, if we've had a good return, I can start reducing the risk a little bit.","start":816.63,"end":823.29004,"sentiment":"positive","sentiment_score":0.46231544082579407},{"text":"How's that sound?","start":826.31,"end":827.29004,"sentiment":"neutral","sentiment_score":0.2234104573726654},{"text":"Cool.","start":831.33496,"end":831.83496,"sentiment":"positive","sentiment_score":0.586084246635437}],"sentiment":"neutral","sentiment_score":0.32980650880684453,"num_words":72,"start":803.95,"end":831.83496},{"sentences":[{"text":"But I I do take it very seriously.","start":832.535,"end":834.935,"sentiment":"positive","sentiment_score":0.4618515707552433},{"text":"I've been doing it for twelve years, and to me, it's not just a number on the screen.","start":834.935,"end":838.855,"sentiment":"neutral","sentiment_score":0.2873765031496684},{"text":"It's what you're gonna be living off in under a decade's time.","start":838.855,"end":843.27496,"sentiment":"neutral","sentiment_score":0.268097709864378},{"text":"So not lose it all.","start":843.45,"end":851.7367,"sentiment":"neutral","sentiment_score":0.2153527781367302},{"text":"No worries.","start":852.89,"end":853.37,"sentiment":"neutral","sentiment_score":0.18118035793304443}],"sentiment":"neutral","sentiment_score":0.3005308166146278,"num_words":45,"start":832.535,"end":853.37},{"sentences":[{"text":"So what I'm gonna do, I'll put a couple of slides in the account that when you call in with that new position, we'll still touch base in a few months just to see how you're going.","start":853.37,"end":861.725,"sentiment":"neutral","sentiment_score":0.19125928065261324},{"text":"We'll go through, update the investments a little bit, update the pension, and sort of make sure the contributions are going in.","start":862.345,"end":869.40497,"sentiment":"neutral","sentiment_score":0.24980979615991766},{"text":"And we'll send you, like, a an SGC form to give to that employer as well.","start":869.625,"end":873.805,"sentiment":"neutral","sentiment_score":0.18906857911497355},{"text":"And, Tony, I did wanna just quickly check with you, update two little details, but also just in terms of, like, a state plan.","start":877.28,"end":884.58,"sentiment":"neutral","sentiment_score":0.09829075836266081},{"text":"We've got Ben listed as your next of kin.","start":885.92004,"end":889.30005,"sentiment":"neutral","sentiment_score":0.10876928849352731}],"sentiment":"neutral","sentiment_score":0.17532785150601907,"num_words":108,"start":853.37,"end":889.30005},{"sentences":[{"text":"Now in terms of, like, wills and powers of attorney and beneficiary nominations, what are your thoughts on on the state plan?","start":892.835,"end":899.895,"sentiment":"neutral","sentiment_score":0.053900455040010536},{"text":"In terms of, like, a state planning as far as, like, putting in place a will, a beneficiary for who the super goes to, is there anyone there that you wanna make sure it's all lined up for?","start":906.06,"end":915.98,"sentiment":"neutral","sentiment_score":0.007423897371872475},{"text":"Or Yeah.","start":915.98,"end":936.42,"sentiment":"neutral","sentiment_score":0.028722818940877914},{"text":"What I'll do is I'll put another flag on there just to when we speak next, I'll see how you went with it.","start":936.48,"end":944.065,"sentiment":"neutral","sentiment_score":0.16502903628608454},{"text":"We can send you out some beneficiary forms if you got someone you would like to nominate for the super side of things.","start":944.685,"end":949.985,"sentiment":"neutral","sentiment_score":0.23487606320692145}],"sentiment":"neutral","sentiment_score":0.09928871330770629,"num_words":108,"start":892.835,"end":949.985},{"sentences":[{"text":"But in terms of the will, you can always do, like, a a will from the post office for $25.","start":950.44495,"end":956.365,"sentiment":"neutral","sentiment_score":0.08490229547023773},{"text":"They're government through if you don't have anything too complex going on.","start":956.365,"end":960.45,"sentiment":"neutral","sentiment_score":0.013346632632116476},{"text":"If you ever need any help on, you know, for you to nominate, what the type of nominations are, I can walk you through that as well.","start":967.79,"end":974.51495,"sentiment":"neutral","sentiment_score":0.06397236193771716},{"text":"But I just want to yeah.","start":980.175,"end":983.935,"sentiment":"neutral","sentiment_score":0.022842634469270706},{"text":"Yeah.","start":983.935,"end":984.255,"sentiment":"neutral","sentiment_score":0.2698807716369629}],"sentiment":"neutral","sentiment_score":0.06049084623880459,"num_words":66,"start":950.44495,"end":984.255},{"sentences":[{"text":"Appreciate.","start":984.255,"end":984.755,"sentiment":"positive","sentiment_score":0.5487512350082397},{"text":"And, again, it's not rush.","start":986.16,"end":987.44,"sentiment":"neutral","sentiment_score":0.1818672627210617},{"text":"It's like it's it's up to you kind of thing.","start":987.44,"end":988.88,"sentiment":"neutral","sentiment_score":0.18769003376364707},{"text":"This is one of the things that I have to kind of remind you on to say, hey.","start":988.88,"end":992.0,"sentiment":"neutral","sentiment_score":0.09962193212575382},{"text":"This isn't in place.","start":992.0,"end":993.22,"sentiment":"neutral","sentiment_score":0.048701055347919464}],"sentiment":"neutral","sentiment_score":0.1400786022606649,"num_words":38,"start":984.255,"end":993.22},{"sentences":[{"text":"And when you figure it out, we'll help you with the paperwork.","start":993.36,"end":996.74,"sentiment":"neutral","sentiment_score":0.10707142079869907},{"text":"Tony, we've got you already on you did sign a service agreement recently, and we've still got you on the discounted fees for the 1.1% in the super then.","start":1001.525,"end":1010.97,"sentiment":"neutral","sentiment_score":0.2738912434413515},{"text":"So that's not due up until this time next year.","start":1011.20996,"end":1015.61,"sentiment":"neutral","sentiment_score":0.058222868293523786},{"text":"But like I said, I'm just gonna put in for someone to contact you every three months just to see how you're going so we can jump on those strategies once the job's lined up.","start":1015.61,"end":1026.4299,"sentiment":"neutral","sentiment_score":0.18905068359204702},{"text":"Can I just quickly check with you in terms of assets and liabilities?","start":1030.8351,"end":1034.055,"sentiment":"neutral","sentiment_score":0.18305911926122811}],"sentiment":"neutral","sentiment_score":0.18996438654986295,"num_words":99,"start":993.36,"end":1034.055},{"sentences":[{"text":"Just wanna update the file a little bit, and then I can pretty much let you go.","start":1034.1951,"end":1038.8551,"sentiment":"neutral","sentiment_score":0.13611748639275045},{"text":"Cool.","start":1039.875,"end":1040.375,"sentiment":"neutral","sentiment_score":0.29626137018203735},{"text":"Now this might be a bit old.","start":1041.7101,"end":1042.8301,"sentiment":"neutral","sentiment_score":-0.19545654101031168},{"text":"I do apologize because we've changed systems, and I'm just trying to cross reference everything.","start":1042.8301,"end":1047.5701,"sentiment":"neutral","sentiment_score":-0.1883869801958402},{"text":"We had a car motorbike boat and caravan.","start":1048.35,"end":1052.13,"sentiment":"neutral","sentiment_score":-0.08550213417038321}],"sentiment":"neutral","sentiment_score":-0.047244977594042815,"num_words":48,"start":1034.1951,"end":1052.13},{"sentences":[{"text":"Caravan's gone.","start":1058.2051,"end":1059.425,"sentiment":"negative","sentiment_score":-0.43344421684741974},{"text":"Still with the boat.","start":1060.4451,"end":1061.505,"sentiment":"neutral","sentiment_score":-0.1636740267276764},{"text":"Yep.","start":1064.685,"end":1065.185,"sentiment":"neutral","sentiment_score":0.006202389486134052},{"text":"It was just a.","start":1066.925,"end":1067.985,"sentiment":"neutral","sentiment_score":-0.040372202172875404},{"text":"Yep.","start":1072.16,"end":1072.66,"sentiment":"neutral","sentiment_score":0.03297850489616394}],"sentiment":"neutral","sentiment_score":-0.13699103790956238,"num_words":12,"start":1058.2051,"end":1072.66},{"sentences":[{"text":"How much did you sell?","start":1073.84,"end":1074.96,"sentiment":"neutral","sentiment_score":0.01925455145537853},{"text":"Caravan?","start":1074.96,"end":1075.46,"sentiment":"neutral","sentiment_score":0.03858139365911484},{"text":"Cool.","start":1075.52,"end":1076.02,"sentiment":"neutral","sentiment_score":0.20614609122276303},{"text":"Okay.","start":1081.04,"end":1081.54,"sentiment":"neutral","sentiment_score":0.16847220063209534},{"text":"Cool.","start":1082.0,"end":1082.5,"sentiment":"neutral","sentiment_score":0.3089086413383484}],"sentiment":"neutral","sentiment_score":0.0909312315699127,"num_words":9,"start":1073.84,"end":1082.5},{"sentences":[{"text":"Cool.","start":1082.715,"end":1083.215,"sentiment":"neutral","sentiment_score":0.30438512563705444},{"text":"Those.","start":1086.395,"end":1086.895,"sentiment":"neutral","sentiment_score":0.23241829872131348},{"text":"Still got the car and the motorbike.","start":1088.075,"end":1089.5349,"sentiment":"neutral","sentiment_score":0.14701760773147857},{"text":"Yep.","start":1093.0349,"end":1093.4349,"sentiment":"neutral","sentiment_score":0.06449784338474274},{"text":"And the last two things was there was a mention that you might have had about $60 worth of shares, some shares sitting there from previous company.","start":1093.4349,"end":1102.4801,"sentiment":"neutral","sentiment_score":-0.011548664972737984}],"sentiment":"neutral","sentiment_score":0.03563812344863608,"num_words":37,"start":1082.715,"end":1102.4801},{"sentences":[{"text":"Ross.","start":1129.2899,"end":1129.7899,"sentiment":"neutral","sentiment_score":-0.06197125464677811},{"text":"Oh, gotcha.","start":1150.92,"end":1151.74,"sentiment":"neutral","sentiment_score":-0.1428166851401329},{"text":"That could be on its way.","start":1169.8151,"end":1171.1951,"sentiment":"negative","sentiment_score":-0.34488897522290546},{"text":"And the last one was oh, sorry, mate.","start":1176.39,"end":1180.7101,"sentiment":"neutral","sentiment_score":-0.09372722683474422},{"text":"You go.","start":1180.7101,"end":1181.3701,"sentiment":"neutral","sentiment_score":-0.12547726184129715}],"sentiment":"neutral","sentiment_score":-0.17987951655921183,"num_words":19,"start":1129.2899,"end":1181.3701},{"sentences":[{"text":"Just with the home.","start":1185.5249,"end":1186.6649,"sentiment":"neutral","sentiment_score":-0.07487844489514828},{"text":"We had a a home paid off, 850,000 value.","start":1186.8849,"end":1191.225,"sentiment":"neutral","sentiment_score":-0.07409769296646118},{"text":"Okay.","start":1212.0349,"end":1212.5349,"sentiment":"neutral","sentiment_score":0.03354170545935631},{"text":"He's paying the repayments.","start":1223.6901,"end":1224.75,"sentiment":"neutral","sentiment_score":0.07031534425914288},{"text":"Perfect.","start":1228.49,"end":1228.99,"sentiment":"positive","sentiment_score":0.6829705834388733}],"sentiment":"neutral","sentiment_score":0.0016516131397924926,"num_words":19,"start":1185.5249,"end":1228.99},{"sentences":[{"text":"Well, hopefully, that's all sorted sooner rather than later.","start":1231.05,"end":1235.0701,"sentiment":"positive","sentiment_score":0.5364686316914029},{"text":"Couple of kids out is always good.","start":1237.945,"end":1240.345,"sentiment":"positive","sentiment_score":0.49283659883907865},{"text":"But are you looking to do any yeah.","start":1240.345,"end":1245.145,"sentiment":"neutral","sentiment_score":-0.026655611814931035},{"text":"Especially these days, though, you wouldn't believe how many people I talk to pretty much every day.","start":1245.145,"end":1250.125,"sentiment":"neutral","sentiment_score":-0.14687356922556372},{"text":"Kids moving back home with parents, parents going guarantor for loans, people selling their houses, people can't get their houses.","start":1251.53,"end":1259.69,"sentiment":"neutral","sentiment_score":-0.20998291950672865}],"sentiment":"neutral","sentiment_score":0.022431474026353634,"num_words":61,"start":1231.05,"end":1259.69},{"sentences":[{"text":"It's a bit of a mess.","start":1259.69,"end":1260.99,"sentiment":"negative","sentiment_score":-0.42594705522060394},{"text":"So I've got those figures updated.","start":1266.3351,"end":1268.415,"sentiment":"neutral","sentiment_score":0.014670261492331823},{"text":"Is there any other loans or assets that I haven't already noted?","start":1268.415,"end":1272.435,"sentiment":"neutral","sentiment_score":0.004243759710031251},{"text":"Perfect.","start":1276.735,"end":1277.235,"sentiment":"positive","sentiment_score":0.33575183153152466},{"text":"Alrighty.","start":1277.855,"end":1278.355,"sentiment":"neutral","sentiment_score":0.29720771312713623}],"sentiment":"neutral","sentiment_score":-0.06860677312271526,"num_words":26,"start":1259.69,"end":1278.355},{"sentences":[{"text":"Okay, Tony.","start":1279.65,"end":1280.29,"sentiment":"neutral","sentiment_score":0.29554638266563416},{"text":"Mate, I've got everything up to date now.","start":1280.29,"end":1282.79,"sentiment":"neutral","sentiment_score":0.32869724556803703},{"text":"Bit of a plan going forward for the next six to twelve months.","start":1282.85,"end":1285.99,"sentiment":"neutral","sentiment_score":0.2516278143112476},{"text":"Do you have any questions for me at this point?","start":1286.4501,"end":1288.39,"sentiment":"neutral","sentiment_score":0.05776274614036083},{"text":"K.","start":1293.745,"end":1294.245,"sentiment":"neutral","sentiment_score":-0.01949254237115383}],"sentiment":"neutral","sentiment_score":0.20735197749865406,"num_words":34,"start":1279.65,"end":1294.245},{"sentences":[{"text":"Well, just keep an eye out.","start":1295.745,"end":1297.185,"sentiment":"neutral","sentiment_score":0.07757682291169961},{"text":"We'll send you an email with that report pack for the performance of the super and everything.","start":1297.185,"end":1301.765,"sentiment":"neutral","sentiment_score":0.13634810158435037},{"text":"And then, like I said, if something gets sorted with the knee and the job, give us a buzz.","start":1301.9851,"end":1307.02,"sentiment":"neutral","sentiment_score":-0.021397900522539492},{"text":"But, otherwise, I'm just gonna pencil in for the team to reach out to you in a few months.","start":1307.02,"end":1310.9601,"sentiment":"neutral","sentiment_score":0.030397447806439902},{"text":"Yep.","start":1318.4601,"end":1318.78,"sentiment":"neutral","sentiment_score":0.002770649967715144}],"sentiment":"neutral","sentiment_score":0.04769581794783834,"num_words":62,"start":1295.745,"end":1318.78},{"sentences":[{"text":"Sorry.","start":1318.78,"end":1319.28,"sentiment":"neutral","sentiment_score":-0.009872760623693466},{"text":"Key.Chica@Hotmail.com.","start":1319.3401,"end":1321.4401,"sentiment":"neutral","sentiment_score":-0.0006156922900117934},{"text":"Yeah.","start":1327.1951,"end":1327.435,"sentiment":"neutral","sentiment_score":-0.056876640766859055},{"text":"Of course, you can.","start":1327.435,"end":1328.415,"sentiment":"neutral","sentiment_score":-0.04982317890971899},{"text":"Yep.","start":1334.875,"end":1335.275,"sentiment":"neutral","sentiment_score":-0.010181927122175694}],"sentiment":"neutral","sentiment_score":-0.034604967055201996,"num_words":8,"start":1318.78,"end":1335.275},{"sentences":[{"text":"Go for Yep.","start":1335.275,"end":1341.84,"sentiment":"neutral","sentiment_score":0.0017431672119225066},{"text":"Perfect.","start":1345.58,"end":1346.08,"sentiment":"neutral","sentiment_score":0.04980022460222244},{"text":"Tlm.chika@gmail.com.","start":1346.14,"end":1351.34,"sentiment":"neutral","sentiment_score":0.016063902527093887},{"text":"And that's c h I k a?","start":1351.34,"end":1353.315,"sentiment":"neutral","sentiment_score":0.0012809279640870436},{"text":"Alrighty.","start":1357.075,"end":1357.575,"sentiment":"neutral","sentiment_score":0.12314634025096892}],"sentiment":"neutral","sentiment_score":0.015631266520358622,"num_words":13,"start":1335.275,"end":1357.575},{"sentences":[{"text":"So I will yeah.","start":1357.6349,"end":1360.7549,"sentiment":"neutral","sentiment_score":0.1554820705205202},{"text":"Yep.","start":1360.7549,"end":1361.235,"sentiment":"neutral","sentiment_score":0.1359786093235016},{"text":"Report will go out to that one, and I'll update it on our system.","start":1361.235,"end":1364.5149,"sentiment":"neutral","sentiment_score":0.11620201489755086},{"text":"It's pretty much in the next two minutes.","start":1364.5149,"end":1366.2949,"sentiment":"neutral","sentiment_score":0.08215838391333818},{"text":"I'm assuming should we update that with the old hub twenty four super fund so it's going there?","start":1367.2101,"end":1374.11,"sentiment":"neutral","sentiment_score":0.06328763916260666}],"sentiment":"neutral","sentiment_score":0.09291510391566489,"num_words":45,"start":1357.6349,"end":1374.11},{"sentences":[{"text":"So I'll see if we can update your email.","start":1377.93,"end":1379.9501,"sentiment":"neutral","sentiment_score":0.08419308149152332},{"text":"I don't think they they require forms or anything, but I'll have a little look at that.","start":1380.49,"end":1387.0851,"sentiment":"neutral","sentiment_score":0.016300081878023988},{"text":"Yeah.","start":1389.545,"end":1389.865,"sentiment":"neutral","sentiment_score":0.03509898483753204},{"text":"I I might need to just flick out a quick form to update the email on it because that's their security.","start":1389.865,"end":1395.59,"sentiment":"neutral","sentiment_score":0.02786217053376493},{"text":"All goes through the emails.","start":1396.13,"end":1397.4299,"sentiment":"neutral","sentiment_score":0.03535037375986576}],"sentiment":"neutral","sentiment_score":0.0345621803810574,"num_words":53,"start":1377.93,"end":1397.4299},{"sentences":[{"text":"Cool.","start":1402.13,"end":1402.53,"sentiment":"neutral","sentiment_score":0.31432396173477173},{"text":"Alright.","start":1402.53,"end":1403.01,"sentiment":"neutral","sentiment_score":0.2507964074611664},{"text":"So for that one, next person you speak to, Michelle, will probably give you a buzz just to give you an update on updating the email with Hub twenty four.","start":1403.01,"end":1412.185,"sentiment":"neutral","sentiment_score":0.21263401210308075},{"text":"And we'll probably just post it out with a return on the local something like that, unless you got access to a printer.","start":1415.765,"end":1421.285,"sentiment":"neutral","sentiment_score":0.058001118833604065},{"text":"Right?","start":1421.285,"end":1421.785,"sentiment":"neutral","sentiment_score":0.03769678622484207}],"sentiment":"neutral","sentiment_score":0.14849755806582315,"num_words":56,"start":1402.13,"end":1421.785},{"sentences":[{"text":"That's alright.","start":1431.7,"end":1432.2599,"sentiment":"neutral","sentiment_score":-0.06348548084497452},{"text":"They usually break these ones if you don't use them for a while.","start":1432.2599,"end":1435.5599,"sentiment":"neutral","sentiment_score":-0.16086943906087142},{"text":"Yeah.","start":1439.975,"end":1440.4551,"sentiment":"neutral","sentiment_score":-0.0478314533829689},{"text":"And they're designed to break, but I'll I'll Do you still have access to that Hotmail just in case?","start":1440.4551,"end":1450.555,"sentiment":"neutral","sentiment_score":-0.04119926142065149},{"text":"Cool.","start":1454.3601,"end":1454.6001,"sentiment":"neutral","sentiment_score":0.23510438203811648}],"sentiment":"neutral","sentiment_score":-0.07816074188384745,"num_words":36,"start":1431.7,"end":1454.6001},{"sentences":[{"text":"Alright.","start":1454.6001,"end":1454.92,"sentiment":"neutral","sentiment_score":0.20729222893714905},{"text":"I'll I'll see what the easiest way is, and then we'll get Michelle to give you a buzz and get that fixed up on Hub.","start":1454.92,"end":1461.5,"sentiment":"neutral","sentiment_score":0.1716557800769806},{"text":"Awesome, mate.","start":1465.8949,"end":1466.695,"sentiment":"positive","sentiment_score":0.6516048908233643},{"text":"Anything else I can do for you before I let you go?","start":1466.695,"end":1468.955,"sentiment":"neutral","sentiment_score":0.24577663217981657},{"text":"Yeah.","start":1469.495,"end":1469.815,"sentiment":"neutral","sentiment_score":0.0475345104932785}],"sentiment":"neutral","sentiment_score":0.21460367339413342,"num_words":41,"start":1454.6001,"end":1469.815},{"sentences":[{"text":"Yep.","start":1469.815,"end":1470.215,"sentiment":"neutral","sentiment_score":0.019774293527007103},{"text":"Sorry.","start":1470.215,"end":1470.715,"sentiment":"neutral","sentiment_score":-0.07370762526988983},{"text":"Perfect.","start":1476.7899,"end":1477.2899,"sentiment":"positive","sentiment_score":0.7259085178375244},{"text":"Well done, Tony.","start":1484.63,"end":1485.4299,"sentiment":"positive","sentiment_score":0.447319636742274},{"text":"Well done.","start":1485.4299,"end":1486.07,"sentiment":"positive","sentiment_score":0.37052014470100403}],"sentiment":"positive","sentiment_score":0.34437179821543396,"num_words":8,"start":1469.815,"end":1486.07},{"sentences":[{"text":"You leave it with us, mate.","start":1486.07,"end":1487.45,"sentiment":"neutral","sentiment_score":0.17008116096258163},{"text":"Look.","start":1487.6699,"end":1487.99,"sentiment":"neutral","sentiment_score":0.14013513922691345},{"text":"Thanks very much for your time today.","start":1487.99,"end":1489.7699,"sentiment":"positive","sentiment_score":0.6727995957647052},{"text":"And, mate, best of luck with all the surgery and settling.","start":1493.6951,"end":1496.415,"sentiment":"positive","sentiment_score":0.4765627086162567},{"text":"It's not fun, but I'll try and make sure that we're the the least annoying of the three, and we'll get a few things sorted here in the background.","start":1496.415,"end":1504.0499,"sentiment":"neutral","sentiment_score":0.1316028779436802}],"sentiment":"neutral","sentiment_score":0.2764609727870535,"num_words":54,"start":1486.07,"end":1504.0499},{"sentences":[{"text":"Awesome.","start":1508.19,"end":1508.6699,"sentiment":"positive","sentiment_score":0.8336656093597412},{"text":"Have a great week.","start":1508.6699,"end":1509.6499,"sentiment":"positive","sentiment_score":0.787585899233818},{"text":"Cheers.","start":1512.9099,"end":1513.3099,"sentiment":"positive","sentiment_score":0.5100513100624084},{"text":"Bye.","start":1513.3099,"end":1513.8099,"sentiment":"neutral","sentiment_score":-0.08300245553255081}],"sentiment":"positive","sentiment_score":0.6301511515464101,"num_words":7,"start":1508.19,"end":1513.8099}]}}]},{"alternatives":[{"transcript":"Hello? Tell me how are you. I'm doing well. Mate, I've got the the wood heater on. It's beautiful in here. Yeah. No. I got the yeah. No worries, mate. It's still cold here. Like, it's cold outside as well. It's overcast and everything, but anyway. Yeah. Yep. Yep. Right. I really have no idea. That's why I got you guys. The only thing is I finished up working for a company in September last year or round round about. I think it was September. I'm not sure. It might have been a little bit earlier. Yeah. So I haven't been working since then. I had an operation on my knee, and I'm yeah. I'm still not back at work, so no money's been going in is what I'm trying to say. Yeah. Yeah. I've got an up I've got an appointment tomorrow with the surgeon because things aren't I can't kneel on my knee and it's sore still and it's you know, I had it done September last year, so there's something wrong. So anyway yeah. No. Well, the physio that I was going to said that I'm gonna have to do a career change. He goes, you won't be able to do your job anymore. And he's made a report of that. And, Yeah. That that's about it. So I'm just sort of seeing what what my options are, what else I can do. But what else do you do if I if I could do something else? I wouldn't have been a carpenter in the beginning. You know? Anyway yeah. Yeah. I'm not an office guy. I did that for eight years. I was a supervisor for eight years, and, you know, as much as I like the job out on the road, I used to hate the office work. Yeah. Yeah. Yeah. The twenty sixth of the fifth nineteen sixty six, and the address is 196 Road, Glenwood. Yeah. Go for it. Yeah. Yeah. Yeah. Okay. Well, sort of exhausted the savings, and I'm I'm on a Centrelink payment at the moment. And I've yeah. I've been speaking to them about retraining as well-to-do something else. I'm just wheels turn slowly in that place, mate, but I've been waiting for them to get back to me because they had me with a they had me doing an online reporting online and all that sort of thing and looking for work online. I can't do that sort of stuff with a computer on my plus on it. So I've asked for, like, a to to to put me with a provider, a face to face provider. So I can go and talk to them, and they can show me how things work, you know, because it's gonna be a lot easier. And anyway, yeah, they they said that there could be funding for retraining for me as well. So so hopefully, that's that's what I'm up to at the moment. Yeah. Yeah. Yeah. They have at the moment. Yeah. So I don't have to look for work. Yeah. So that's that's been going since September last year, and they've just extended it to, I think, February. So till February. Yeah. But I hope I'll I'll get a job by then. You know? Like, I just can't I can't survive on the rubbish money that they give you. I don't know how they expect it to. Well, it's $808,180 a fortnight. You know? So it's bugger all. No. Yeah. Yeah. Right. Yeah. No worries. So when I get a job, I'll when I sorry. I was gonna say, so when I get a job, I'll I'll ring you guy you back, and we'll go from there, do we? Is that right? Yep. Yep. Righto. Righto. No worries. Yeah. Alright. Yeah. Yeah. Yeah. Yep. Yeah. Yeah. Right. Okay. I was I was actually wondering how it was going because when they they send they send a report in, I I don't know, probably every quarter or something, is it, I get one? That hub is it hub twenty five or hub twenty three, whatever it is? I've got no idea what that means. Yeah. I got no idea what that means. Like, I yeah. I'm I'm trying to read it, and I'm thinking, what the hell? I've got no idea. But anyway yes. And, you know, the the the it gives you like an we've invested this much and this is what's happening and it just doesn't make sense to me. You know? And I'm just thinking, oh, I happen to make them money. Yeah. Yeah. Alright. Mhmm. Got it. Yep. Yep. Right. Yeah. Mhmm. Yep. Yep. Mhmm. Yep. Yeah. Yeah. Yeah. That's that's what I was thinking. Maybe maybe we should up the risk a little bit, make a bit more money. But yeah. You know, I thought I'd leave that up to you guys and see what you think. Yeah. Yeah. Right. Yeah. What's the likelihood of that happening, though? Yep. Yeah. Yep. Yep. Righto. Okay. No worries. Yeah. Sounds sounds like you know what you do. Yeah. That's exactly right. Yeah. Yep. No worries. Appreciate it. Mhmm. Yep. No worries. Yep. Sorry. What was that? What are my thoughts on what? Look. I haven't I haven't thought about that at this stage. I probably should start thinking about it at my age, but it's something that I'll have to think about and sort out, I suppose. Yeah. Yeah. Okay. No. I don't really. Yeah. Yeah. Alright then. I'll have a have a think about that. Yeah. Yep. No worries. Mhmm. No worries. Sounds good. Mhmm. Yeah. Caravan's gone. Yeah. I needed some money, so I sold the caravan. Yeah. What boat was it? Does it say what yeah. It's still got the tinny. Yeah. Yeah. I sold it to 10,000. I do. Yeah. Look. I I spent a thousand dollars on on some shares with Comsec, But they had a restructure or they sold the company or something, and I I ended up I ended up with about a $100 worth of shares left. Because apparently, when when they sell them, they take your shares or something. I don't know how it works. And then the company that took over said that because I've got under $500 worth that they're gonna give me like, they're gonna close it close the account and send the month the rest of the money to me. And that was that was probably six months ago. I still haven't seen any money. I've I've run them and my state hasn't been processed yet. But so anyway, it it was like a 100 and $160 or a $130 or something. So I haven't seen any of that yet. I don't know what yeah. Who knows? Who knows? Yeah. So no, that was all. That was all. Yeah. The home the home was valued at 900, but I I had to make a I had to do a mortgage on it because my eldest son needed money. So I've got a 150 thousand dollar mortgage on it now, which he's paying now. Yes. Well, what do you do? You gotta help him out. Yeah. Yeah. Yeah. No. That's it. Yep. No. Not really. No. Okay. No worries. Now that email that you've got, what is it? Okay. Can I change it? Because I'm having problems with that email address. I'm losing I'm losing emails. Like, I'll get the email and then it'll just disappear. So can we change it to t l m dot chica @gmail.com? Dot chickas? Yep. Yep. Exactly the same. Yep. If you can send it there, please. Yep. Yes, please. Yes. Yeah. No worries. I've got a printer here. Yeah. But it's I've gotta check it and make sure it's working. It hasn't been used for so long. It's well, there's pain in the butt, aren't they? Yeah. Yeah. I'll do. I'll do. No worries at all. Tommy, good on you. It was Tommy. No. That's yep. No. It's alright. I just thought, did you get that right? No, Tommy. That's it, mate. I'm all good. I'm all good. You you go ahead and make me more money. Okay. Please. Yeah. I'll let no worries. Thank you. Good on you, Tommy. Thank you very much. You too. 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Tell me how are you. I'm doing well. Mate, I've got the the wood heater on. It's beautiful in here.\n\nYeah. No. I got the yeah. No worries, mate. It's still cold here.\n\nLike, it's cold outside as well. It's overcast and everything, but anyway. Yeah. Yep. Yep.\n\nRight. I really have no idea. That's why I got you guys. The only thing is I finished up working for a company in September last year or round round about. I think it was September.\n\nI'm not sure. It might have been a little bit earlier. Yeah. So I haven't been working since then. I had an operation on my knee, and I'm yeah.\n\nI'm still not back at work, so no money's been going in is what I'm trying to say. Yeah. Yeah. I've got an up I've got an appointment tomorrow with the surgeon because things aren't I can't kneel on my knee and it's sore still and it's you know, I had it done September last year, so there's something wrong. So anyway yeah.\n\nNo. Well, the physio that I was going to said that I'm gonna have to do a career change. He goes, you won't be able to do your job anymore. And he's made a report of that. And, Yeah.\n\nThat that's about it. So I'm just sort of seeing what what my options are, what else I can do. But what else do you do if I if I could do something else? I wouldn't have been a carpenter in the beginning. You know?\n\nAnyway yeah. Yeah. I'm not an office guy. I did that for eight years. I was a supervisor for eight years, and, you know, as much as I like the job out on the road, I used to hate the office work.\n\nYeah. Yeah. Yeah. The twenty sixth of the fifth nineteen sixty six, and the address is 196 Road, Glenwood. Yeah.\n\nGo for it. Yeah. Yeah. Yeah. Okay.\n\nWell, sort of exhausted the savings, and I'm I'm on a Centrelink payment at the moment. And I've yeah. I've been speaking to them about retraining as well-to-do something else. I'm just wheels turn slowly in that place, mate, but I've been waiting for them to get back to me because they had me with a they had me doing an online reporting online and all that sort of thing and looking for work online. I can't do that sort of stuff with a computer on my plus on it.\n\nSo I've asked for, like, a to to to put me with a provider, a face to face provider. So I can go and talk to them, and they can show me how things work, you know, because it's gonna be a lot easier. And anyway, yeah, they they said that there could be funding for retraining for me as well. So so hopefully, that's that's what I'm up to at the moment. Yeah.\n\nYeah. Yeah. They have at the moment. Yeah. So I don't have to look for work.\n\nYeah. So that's that's been going since September last year, and they've just extended it to, I think, February. So till February. Yeah. But I hope I'll I'll get a job by then.\n\nYou know? Like, I just can't I can't survive on the rubbish money that they give you. I don't know how they expect it to. Well, it's $808,180 a fortnight. You know?\n\nSo it's bugger all. No. Yeah. Yeah. Right.\n\nYeah. No worries. So when I get a job, I'll when I sorry. I was gonna say, so when I get a job, I'll I'll ring you guy you back, and we'll go from there, do we? Is that right?\n\nYep. Yep. Righto. Righto. No worries.\n\nYeah. Alright. Yeah. Yeah. Yeah.\n\nYep. Yeah. Yeah. Right. Okay.\n\nI was I was actually wondering how it was going because when they they send they send a report in, I I don't know, probably every quarter or something, is it, I get one? That hub is it hub twenty five or hub twenty three, whatever it is? I've got no idea what that means. Yeah. I got no idea what that means.\n\nLike, I yeah. I'm I'm trying to read it, and I'm thinking, what the hell? I've got no idea. But anyway yes. And, you know, the the the it gives you like an we've invested this much and this is what's happening and it just doesn't make sense to me.\n\nYou know? And I'm just thinking, oh, I happen to make them money. Yeah. Yeah. Alright.\n\nMhmm. Got it. Yep. Yep. Right.\n\nYeah. Mhmm. Yep. Yep. Mhmm.\n\nYep. Yeah. Yeah. Yeah. That's that's what I was thinking.\n\nMaybe maybe we should up the risk a little bit, make a bit more money. But yeah. You know, I thought I'd leave that up to you guys and see what you think. Yeah. Yeah.\n\nRight. Yeah. What's the likelihood of that happening, though? Yep. Yeah.\n\nYep. Yep. Righto. Okay. No worries.\n\nYeah. Sounds sounds like you know what you do. Yeah. That's exactly right. Yeah.\n\nYep. No worries. Appreciate it. Mhmm. Yep.\n\nNo worries. Yep. Sorry. What was that? What are my thoughts on what?\n\nLook. I haven't I haven't thought about that at this stage. I probably should start thinking about it at my age, but it's something that I'll have to think about and sort out, I suppose. Yeah. Yeah.\n\nOkay. No. I don't really. Yeah. Yeah.\n\nAlright then. I'll have a have a think about that. Yeah. Yep. No worries.\n\nMhmm. No worries. Sounds good. Mhmm. Yeah.\n\nCaravan's gone. Yeah. I needed some money, so I sold the caravan. Yeah. What boat was it?\n\nDoes it say what yeah. It's still got the tinny. Yeah. Yeah. I sold it to 10,000.\n\nI do. Yeah. Look. I I spent a thousand dollars on on some shares with Comsec, But they had a restructure or they sold the company or something, and I I ended up I ended up with about a $100 worth of shares left. Because apparently, when when they sell them, they take your shares or something.\n\nI don't know how it works. And then the company that took over said that because I've got under $500 worth that they're gonna give me like, they're gonna close it close the account and send the month the rest of the money to me. And that was that was probably six months ago. I still haven't seen any money. I've I've run them and my state hasn't been processed yet.\n\nBut so anyway, it it was like a 100 and $160 or a $130 or something. So I haven't seen any of that yet. I don't know what yeah. Who knows? Who knows?\n\nYeah. So no, that was all. That was all. Yeah. The home the home was valued at 900, but I I had to make a I had to do a mortgage on it because my eldest son needed money.\n\nSo I've got a 150 thousand dollar mortgage on it now, which he's paying now. Yes. Well, what do you do? You gotta help him out. Yeah.\n\nYeah. Yeah. No. That's it. Yep.\n\nNo. Not really. No. Okay. No worries.\n\nNow that email that you've got, what is it? Okay. Can I change it? Because I'm having problems with that email address. I'm losing I'm losing emails.\n\nLike, I'll get the email and then it'll just disappear. So can we change it to t l m dot chica @gmail.com? Dot chickas? Yep. Yep.\n\nExactly the same. Yep. If you can send it there, please. Yep. Yes, please.\n\nYes. Yeah. No worries. I've got a printer here. Yeah.\n\nBut it's I've gotta check it and make sure it's working. It hasn't been used for so long. It's well, there's pain in the butt, aren't they? Yeah. Yeah.\n\nI'll do. I'll do. No worries at all. Tommy, good on you. It was Tommy.\n\nNo. That's yep. No. It's alright. I just thought, did you get that right?\n\nNo, Tommy. That's it, mate. I'm all good. I'm all good. You you go ahead and make me more money.\n\nOkay. Please. Yeah. I'll let no worries. Thank you.\n\nGood on you, Tommy. Thank you very much. You too. Bye now.","paragraphs":[{"sentences":[{"text":"Hello?","start":7.52,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.14470967650413513},{"text":"Tell me how are you.","start":7.7599998,"end":8.72,"sentiment":"neutral","sentiment_score":0.297696578502655},{"text":"I'm doing well.","start":8.72,"end":9.7,"sentiment":"positive","sentiment_score":0.5793794592221578},{"text":"Mate, I've got the the wood heater on.","start":17.085,"end":20.765,"sentiment":"neutral","sentiment_score":0.13215813040733337},{"text":"It's beautiful in here.","start":20.765,"end":22.145,"sentiment":"positive","sentiment_score":0.4517916962504387}],"sentiment":"neutral","sentiment_score":0.2969410845211574,"num_words":21,"start":7.52,"end":22.145},{"sentences":[{"text":"Yeah.","start":25.085,"end":25.585,"sentiment":"neutral","sentiment_score":0.07087912410497665},{"text":"No.","start":26.365,"end":26.605,"sentiment":"neutral","sentiment_score":0.03821856528520584},{"text":"I got the 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about.","start":67.885,"end":78.845,"sentiment":"neutral","sentiment_score":-0.0554217482475858},{"text":"I think it was September.","start":78.845,"end":80.61,"sentiment":"neutral","sentiment_score":-0.0660027414560318}],"sentiment":"neutral","sentiment_score":-0.13461619708687067,"num_words":36,"start":62.36,"end":80.61},{"sentences":[{"text":"I'm not sure.","start":80.61,"end":81.17,"sentiment":"neutral","sentiment_score":-0.09516464173793793},{"text":"It might have been a little bit earlier.","start":81.17,"end":82.549995,"sentiment":"neutral","sentiment_score":-0.09404586907476187},{"text":"Yeah.","start":84.21,"end":84.369995,"sentiment":"neutral","sentiment_score":-0.06153082102537155},{"text":"So I haven't been working since then.","start":84.369995,"end":86.13,"sentiment":"neutral","sentiment_score":-0.15056617025818145},{"text":"I had an operation on my knee, and I'm 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because it's gonna be a lot easier.","start":286.6,"end":294.135,"sentiment":"positive","sentiment_score":0.3542381730675697},{"text":"And anyway, yeah, they they said that there could be funding for retraining for me as well.","start":294.595,"end":299.415,"sentiment":"neutral","sentiment_score":0.11878055947668412},{"text":"So so hopefully, that's that's what I'm up to at the moment.","start":300.51498,"end":304.78,"sentiment":"positive","sentiment_score":0.3974083165327708},{"text":"Yeah.","start":304.78,"end":305.28,"sentiment":"neutral","sentiment_score":0.28104907274246216}],"sentiment":"neutral","sentiment_score":0.2052960277761559,"num_words":74,"start":278.44,"end":305.28},{"sentences":[{"text":"Yeah.","start":316.3,"end":316.8,"sentiment":"neutral","sentiment_score":0.0852198600769043},{"text":"Yeah.","start":322.065,"end":322.565,"sentiment":"neutral","sentiment_score":-0.014427967369556429},{"text":"They have at the 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February.","start":339.64,"end":342.06,"sentiment":"neutral","sentiment_score":0.004041311641534169},{"text":"Yeah.","start":342.2,"end":342.68,"sentiment":"neutral","sentiment_score":0.1274007111787796},{"text":"But I hope I'll I'll get a job by then.","start":342.68,"end":344.6,"sentiment":"neutral","sentiment_score":0.2993344306945801}],"sentiment":"neutral","sentiment_score":0.10323945240992488,"num_words":33,"start":328.465,"end":344.6},{"sentences":[{"text":"You know?","start":344.6,"end":344.92,"sentiment":"neutral","sentiment_score":-0.0788191594183445},{"text":"Like, I just can't I can't survive on the rubbish money that they give you.","start":344.92,"end":349.095,"sentiment":"negative","sentiment_score":-0.397337806224823},{"text":"I don't know how they expect it to.","start":349.635,"end":351.495,"sentiment":"neutral","sentiment_score":-0.16866887547075748},{"text":"Well, it's $808,180 a 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was I was actually wondering how it was going because when they they send they send a report in, I I don't know, probably every quarter or something, is it, I get one?","start":546.59503,"end":558.41003,"sentiment":"neutral","sentiment_score":-0.005995930884690846},{"text":"That hub is it hub twenty five or hub twenty three, whatever it is?","start":561.59,"end":565.27,"sentiment":"neutral","sentiment_score":-0.014467080323291677},{"text":"I've got no idea what that means.","start":565.27,"end":567.405,"sentiment":"neutral","sentiment_score":-0.14746715341295516},{"text":"Yeah.","start":568.525,"end":568.84503,"sentiment":"neutral","sentiment_score":-0.04616290330886841},{"text":"I got no idea what that means.","start":568.84503,"end":570.60504,"sentiment":"neutral","sentiment_score":-0.10259796891893659}],"sentiment":"neutral","sentiment_score":-0.034968564035518776,"num_words":63,"start":546.59503,"end":570.60504},{"sentences":[{"text":"Like, I 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I'm just thinking, oh, I happen to make them money.","start":588.17004,"end":590.59,"sentiment":"neutral","sentiment_score":-0.2920400866053321},{"text":"Yeah.","start":604.74506,"end":605.24506,"sentiment":"neutral","sentiment_score":0.07314416021108627},{"text":"Yeah.","start":605.385,"end":605.885,"sentiment":"neutral","sentiment_score":0.11687912046909332},{"text":"Alright.","start":617.45996,"end":617.95996,"sentiment":"neutral","sentiment_score":0.06608885526657104}],"sentiment":"neutral","sentiment_score":-0.20731296064332128,"num_words":16,"start":587.77,"end":617.95996},{"sentences":[{"text":"Mhmm.","start":618.82,"end":619.32,"sentiment":"neutral","sentiment_score":0.06874886155128479},{"text":"Got 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gone.","start":1055.165,"end":1056.385,"sentiment":"negative","sentiment_score":-0.5531729459762573},{"text":"Yeah.","start":1060.22,"end":1060.46,"sentiment":"neutral","sentiment_score":-0.15496788918972015},{"text":"I needed some money, so I sold the caravan.","start":1060.46,"end":1062.64,"sentiment":"neutral","sentiment_score":-0.15111148688528273},{"text":"Yeah.","start":1064.22,"end":1064.46,"sentiment":"neutral","sentiment_score":0.0011341925710439682},{"text":"What boat was it?","start":1064.46,"end":1065.76,"sentiment":"neutral","sentiment_score":-0.005332682514563203}],"sentiment":"neutral","sentiment_score":-0.15538315885864637,"num_words":17,"start":1055.165,"end":1065.76},{"sentences":[{"text":"Does it say what yeah.","start":1066.14,"end":1068.7001,"sentiment":"neutral","sentiment_score":-0.01754995994269848},{"text":"It's still got the tinny.","start":1068.7001,"end":1069.8201,"sentiment":"neutral","sentiment_score":-0.05934407114982605},{"text":"Yeah.","start":1069.8201,"end":1070.3201,"sentiment":"neutral","sentiment_score":0.01604286953806877},{"text":"Yeah.","start":1071.105,"end":1071.605,"sentiment":"neutral","sentiment_score":0.022049468010663983},{"text":"I sold it to 10,000.","start":1077.585,"end":1079.205,"sentiment":"neutral","sentiment_score":0.18516409993171692}],"sentiment":"neutral","sentiment_score":0.034084863632040864,"num_words":17,"start":1066.14,"end":1079.205},{"sentences":[{"text":"I do.","start":1090.62,"end":1091.1799,"sentiment":"neutral","sentiment_score":0.14760401099920273},{"text":"Yeah.","start":1091.1799,"end":1091.6799,"sentiment":"neutral","sentiment_score":0.07592609524726868},{"text":"Look.","start":1103.7451,"end":1103.9851,"sentiment":"neutral","sentiment_score":-0.014720331877470016},{"text":"I I spent a thousand dollars on on some shares with Comsec, But they had a restructure or they sold the company or something, and I I ended up I ended up with about a $100 worth of shares left.","start":1103.9851,"end":1127.325,"sentiment":"neutral","sentiment_score":-0.017295779241248966},{"text":"Because apparently, when when they sell them, they take your shares or something.","start":1128.985,"end":1132.665,"sentiment":"neutral","sentiment_score":-0.13074383024985975}],"sentiment":"neutral","sentiment_score":-0.03570328381631458,"num_words":57,"start":1090.62,"end":1132.665},{"sentences":[{"text":"I don't know how it works.","start":1132.665,"end":1133.885,"sentiment":"neutral","sentiment_score":-0.24066917349894842},{"text":"And then the company that took over said that because I've got under $500 worth that they're gonna give me like, they're gonna close it close the account and send the month the rest of the money to me.","start":1134.905,"end":1149.47,"sentiment":"neutral","sentiment_score":-0.16322793945288047},{"text":"And that was that was probably six months ago.","start":1150.89,"end":1154.025,"sentiment":"neutral","sentiment_score":-0.12412348141272862},{"text":"I still haven't seen any money.","start":1154.025,"end":1155.565,"sentiment":"neutral","sentiment_score":-0.3111279606819153},{"text":"I've I've run them and my state hasn't been processed yet.","start":1156.665,"end":1160.665,"sentiment":"neutral","sentiment_score":-0.24127440696412866}],"sentiment":"neutral","sentiment_score":-0.18940566553616187,"num_words":71,"start":1132.665,"end":1160.665},{"sentences":[{"text":"But so anyway, it it was like a 100 and $160 or a $130 or something.","start":1160.665,"end":1166.845,"sentiment":"neutral","sentiment_score":-0.18724440224468708},{"text":"So I haven't seen any of that yet.","start":1167.9299,"end":1169.9299,"sentiment":"negative","sentiment_score":-0.35212161019444466},{"text":"I don't know what yeah.","start":1169.9299,"end":1172.09,"sentiment":"neutral","sentiment_score":-0.2965768247842789},{"text":"Who knows?","start":1172.09,"end":1173.11,"sentiment":"neutral","sentiment_score":-0.14333145320415497},{"text":"Who knows?","start":1173.13,"end":1173.71,"sentiment":"neutral","sentiment_score":-0.11731807515025139}],"sentiment":"neutral","sentiment_score":-0.23688080297275024,"num_words":33,"start":1160.665,"end":1173.71},{"sentences":[{"text":"Yeah.","start":1176.65,"end":1176.89,"sentiment":"neutral","sentiment_score":-0.05307464674115181},{"text":"So no, that was all.","start":1176.89,"end":1182.975,"sentiment":"neutral","sentiment_score":-0.1617005690932274},{"text":"That was all.","start":1182.975,"end":1183.7949,"sentiment":"neutral","sentiment_score":-0.1603203291694323},{"text":"Yeah.","start":1194.1499,"end":1194.6499,"sentiment":"neutral","sentiment_score":-0.0695861279964447},{"text":"The home the home was valued at 900, but I I had to make a I had to do a mortgage on it because my eldest son needed money.","start":1197.11,"end":1210.045,"sentiment":"neutral","sentiment_score":-0.2097099919257493}],"sentiment":"neutral","sentiment_score":-0.19214652239894256,"num_words":39,"start":1176.65,"end":1210.045},{"sentences":[{"text":"So I've got a 150 thousand dollar mortgage on it now, which he's paying now.","start":1210.905,"end":1216.285,"sentiment":"neutral","sentiment_score":0.05154287206629912},{"text":"Yes.","start":1225.5599,"end":1226.0599,"sentiment":"positive","sentiment_score":0.3758598864078522},{"text":"Well, what do you do?","start":1240.735,"end":1241.7749,"sentiment":"neutral","sentiment_score":0.004564612358808518},{"text":"You gotta help him 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worries.","start":1311.78,"end":1312.6,"sentiment":"neutral","sentiment_score":0.040781134739518166}],"sentiment":"neutral","sentiment_score":-0.019950452659811293,"num_words":7,"start":1290.585,"end":1312.6},{"sentences":[{"text":"Now that email that you've got, what is it?","start":1313.54,"end":1316.745,"sentiment":"neutral","sentiment_score":0.014712443264822165},{"text":"Okay.","start":1322.1849,"end":1322.585,"sentiment":"neutral","sentiment_score":-0.010918935760855676},{"text":"Can I change it?","start":1322.585,"end":1323.465,"sentiment":"neutral","sentiment_score":-0.03468735655769706},{"text":"Because I'm having problems with that email address.","start":1323.465,"end":1325.725,"sentiment":"neutral","sentiment_score":-0.17337490804493427},{"text":"I'm losing I'm losing emails.","start":1328.745,"end":1330.665,"sentiment":"neutral","sentiment_score":-0.2082239031791687}],"sentiment":"neutral","sentiment_score":-0.09056945010605785,"num_words":27,"start":1313.54,"end":1330.665},{"sentences":[{"text":"Like, I'll get the email and then it'll just disappear.","start":1330.665,"end":1333.13,"sentiment":"neutral","sentiment_score":-0.11442466527223587},{"text":"So can we change it to t l m dot chica @gmail.com?","start":1333.67,"end":1343.85,"sentiment":"neutral","sentiment_score":-0.006768700647323082},{"text":"Dot chickas?","start":1348.745,"end":1349.7251,"sentiment":"neutral","sentiment_score":0.003016887931153178},{"text":"Yep.","start":1351.7051,"end":1352.2051,"sentiment":"neutral","sentiment_score":0.004900919273495674},{"text":"Yep.","start":1353.545,"end":1354.025,"sentiment":"neutral","sentiment_score":0.10078807920217514}],"sentiment":"neutral","sentiment_score":-0.04283647254431763,"num_words":26,"start":1330.665,"end":1354.025},{"sentences":[{"text":"Exactly the same.","start":1354.025,"end":1354.905,"sentiment":"neutral","sentiment_score":0.25222548842430115},{"text":"Yep.","start":1354.905,"end":1355.405,"sentiment":"neutral","sentiment_score":0.14077311754226685},{"text":"If you can send it there, please.","start":1356.5851,"end":1358.285,"sentiment":"neutral","sentiment_score":0.09915186039039067},{"text":"Yep.","start":1363.24,"end":1363.74,"sentiment":"neutral","sentiment_score":0.1100730150938034},{"text":"Yes, 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working.","start":1426.255,"end":1428.495,"sentiment":"neutral","sentiment_score":-0.0437132055786523},{"text":"It hasn't been used for so long.","start":1428.495,"end":1430.115,"sentiment":"neutral","sentiment_score":-0.12518567272594996},{"text":"It's well, there's pain in the butt, aren't they?","start":1435.7749,"end":1438.0349,"sentiment":"neutral","sentiment_score":-0.15913327245248687},{"text":"Yeah.","start":1450.75,"end":1451.25,"sentiment":"neutral","sentiment_score":0.024003878235816956},{"text":"Yeah.","start":1451.3099,"end":1451.5499,"sentiment":"neutral","sentiment_score":0.039148613810539246}],"sentiment":"neutral","sentiment_score":-0.09400661829216726,"num_words":29,"start":1426.255,"end":1451.5499},{"sentences":[{"text":"I'll do.","start":1451.5499,"end":1452.0299,"sentiment":"neutral","sentiment_score":0.06746602803468704},{"text":"I'll do.","start":1452.0299,"end":1452.69,"sentiment":"neutral","sentiment_score":0.0938628651201725},{"text":"No worries at all.","start":1462.645,"end":1463.445,"sentiment":"neutral","sentiment_score":0.16981736943125725},{"text":"Tommy, good on you.","start":1463.445,"end":1464.585,"sentiment":"positive","sentiment_score":0.48588626831769943},{"text":"It was Tommy.","start":1466.58,"end":1468.84,"sentiment":"neutral","sentiment_score":0.31756481528282166}],"sentiment":"neutral","sentiment_score":0.2598777855436007,"num_words":15,"start":1451.5499,"end":1468.84},{"sentences":[{"text":"No.","start":1469.86,"end":1470.1,"sentiment":"neutral","sentiment_score":-0.036584824323654175},{"text":"That's yep.","start":1470.1,"end":1471.5399,"sentiment":"neutral","sentiment_score":-0.04339006729424},{"text":"No.","start":1471.5399,"end":1471.86,"sentiment":"neutral","sentiment_score":-0.03716538846492767},{"text":"It's alright.","start":1471.86,"end":1472.26,"sentiment":"neutral","sentiment_score":-0.013352266512811184},{"text":"I just thought, did you get that right?","start":1472.26,"end":1474.2,"sentiment":"neutral","sentiment_score":-0.01204418795532547}],"sentiment":"neutral","sentiment_score":-0.020256313146091998,"num_words":14,"start":1469.86,"end":1474.2},{"sentences":[{"text":"No, Tommy.","start":1474.58,"end":1475.2999,"sentiment":"neutral","sentiment_score":-0.06803228333592415},{"text":"That's it, mate.","start":1475.2999,"end":1475.86,"sentiment":"neutral","sentiment_score":0.1527770310640335},{"text":"I'm all good.","start":1475.86,"end":1476.76,"sentiment":"positive","sentiment_score":0.5416485269864401},{"text":"I'm all good.","start":1476.8999,"end":1477.5399,"sentiment":"positive","sentiment_score":0.6495398879051208},{"text":"You you go ahead and make me more money.","start":1477.5399,"end":1481.24,"sentiment":"positive","sentiment_score":0.502361171775394}],"sentiment":"positive","sentiment_score":0.42085411585867405,"num_words":20,"start":1474.58,"end":1481.24},{"sentences":[{"text":"Okay.","start":1481.86,"end":1482.36,"sentiment":"neutral","sentiment_score":0.21060290932655337},{"text":"Please.","start":1482.845,"end":1483.345,"sentiment":"neutral","sentiment_score":0.27586686611175537},{"text":"Yeah.","start":1486.925,"end":1487.425,"sentiment":"neutral","sentiment_score":0.10167935490608215},{"text":"I'll let no worries.","start":1487.725,"end":1491.005,"sentiment":"positive","sentiment_score":0.33943479508161545},{"text":"Thank you.","start":1491.005,"end":1491.745,"sentiment":"positive","sentiment_score":0.5848610401153564}],"sentiment":"positive","sentiment_score":0.34617893232239616,"num_words":9,"start":1481.86,"end":1491.745},{"sentences":[{"text":"Good on you, Tommy.","start":1504.78,"end":1505.5801,"sentiment":"positive","sentiment_score":0.7480870336294174},{"text":"Thank you very much.","start":1505.5801,"end":1506.64,"sentiment":"positive","sentiment_score":0.8302319645881653},{"text":"You too.","start":1510.06,"end":1510.62,"sentiment":"positive","sentiment_score":0.5372999906539917},{"text":"Bye now.","start":1510.62,"end":1511.36,"sentiment":"positive","sentiment_score":0.3688082993030548}],"sentiment":"positive","sentiment_score":0.6771243810653687,"num_words":12,"start":1504.78,"end":1511.36}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning, Tony. It's Tommy here, senior adviser from. How are you doing?\n\nChannel 1: Hello? Tell me how are you. I'm doing well.\n\nChannel 0: I'm living the dream. It's freezing in these old Queensland homes, but the sun's beautiful outside. What about\n\nChannel 1: Mate, I've got the\n\nChannel 0: your\n\nChannel 1: the wood heater on. It's\n\nChannel 0: end?\n\nChannel 1: beautiful in here.\n\nChannel 0: I'm rubbed up with two jumping.\n\nChannel 1: Yeah. No.\n\nChannel 0: I'll\n\nChannel 1: I got\n\nChannel 0: get\n\nChannel 1: the\n\nChannel 0: a fire going tonight.\n\nChannel 1: yeah. No worries, mate. It's still cold here.\n\nChannel 0: Cool.\n\nChannel 1: Like, it's cold outside as well. It's overcast and everything, but anyway.\n\nChannel 0: Absolutely.\n\nChannel 1: Yeah.\n\nChannel 0: Mate, I've got you booked in for a quick catch up and a bit of an annual review. Are you still good for me\n\nChannel 1: Yep.\n\nChannel 0: this morning?\n\nChannel 1: Yep.\n\nChannel 0: Sensational. So I'm just gonna start with a quick security check, update some details. I'll run through super and see if we need to change anything and anything else in particular. Before I get started, anything in particular for you that you want me to focus on?\n\nChannel 1: Right. I really have no idea. That's why I got you guys.\n\nChannel 0: Mhmm.\n\nChannel 1: The only thing is I finished up working for a company in September last year\n\nChannel 0: Yeah.\n\nChannel 1: or\n\nChannel 0: Yeah.\n\nChannel 1: round round about. I think it was September. I'm not sure. It might have been a little bit earlier. Yeah.\n\nSo I haven't been working since then. I had an operation on my knee, and\n\nChannel 0: Oh, I\n\nChannel 1: I'm\n\nChannel 0: got\n\nChannel 1: yeah. I'm still not back at work, so no money's been going in is what I'm trying to say. Yeah.\n\nChannel 0: Yeah. So a bit of a holding pattern at the moment.\n\nChannel 1: Yeah. I've got an up I've got an appointment tomorrow with the surgeon because things aren't I can't kneel on my knee and it's sore still and it's you know, I had it done September last year, so there's something wrong. So anyway yeah.\n\nChannel 0: And that's not good for carpentry, I imagine.\n\nChannel 1: No. Well, the physio that I was going to said that I'm gonna have to do a career change. He goes, you won't be able to do your job anymore. And he's made a report\n\nChannel 0: No.\n\nChannel 1: of\n\nChannel 0: No.\n\nChannel 1: that. And, Yeah. That that's about it. So I'm just sort of seeing what what my options are, what else I can do. But what else\n\nChannel 0: Yeah.\n\nChannel 1: do you do if I if I could do something else? I wouldn't have been a carpenter in the beginning. You know?\n\nChannel 0: Fair enough.\n\nChannel 1: Anyway\n\nChannel 0: Maybe it's one of those things where some companies can use your experience and you can go into more of an office space role. Who knows?\n\nChannel 1: yeah. Yeah. I'm not an office guy. I\n\nChannel 0: Foreman\n\nChannel 1: did that for\n\nChannel 0: maybe.\n\nChannel 1: eight years. I was a supervisor for eight years, and, you know, as much as I like the job out on the road, I used to hate the office work. Yeah.\n\nChannel 0: Yeah. Yeah. I get you. Mate, I'm just gonna quickly check with you. I don't have a security question on file.\n\nCould I just confirm for the security of your info your date of birth and address?\n\nChannel 1: Yeah. Yeah. The twenty sixth of the fifth nineteen sixty six, and\n\nChannel 0: Yep.\n\nChannel 1: the address is 196 Road, Glenwood.\n\nChannel 0: Sensational. Thank you for that. And you're okay for the call to be recorded?\n\nChannel 1: Yeah. Go for it. Yeah.\n\nChannel 0: Perfect. Perfect. So one of the things that I was looking at today with your super I'll give you a quick update in a second. But because you've reached your preservation age at 60,\n\nChannel 1: Yeah.\n\nChannel 0: you've got the ability to access a portion of your super if you need it.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: So first question I've got is just in terms of just living. Are you okay getting anything from settling? Do you have your savings?\n\nChannel 1: Well, sort of exhausted the savings, and I'm I'm on a Centrelink payment at the moment. And I've yeah. I've been speaking to them about retraining as well-to-do something else. I'm just wheels turn slowly in that place, mate, but\n\nChannel 0: Oh, yeah. I\n\nChannel 1: I've\n\nChannel 0: can imagine.\n\nChannel 1: been waiting for them to get back to me because they had me with a they had me doing an online reporting online and all that sort of thing and looking for work online. I can't do that sort of stuff with a computer on my plus on it. So I've asked for, like, a to to to put me with a provider, a face to face provider. So\n\nChannel 0: Yep.\n\nChannel 1: I can go and talk to them, and they can show me how things work, you know, because it's gonna be a lot easier. And anyway, yeah, they they said that there could be funding for retraining for me as well.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Cool.\n\nChannel 1: so hopefully, that's that's what I'm up to at the moment. Yeah.\n\nChannel 0: Well, that's good because, you know, you pay all the taxes, and one of the things that they're there for is to provide that support for retraining and everything. There's a bit of money that the government used for that to the providers.\n\nChannel 1: Yeah.\n\nChannel 0: So best to make use of it. And have they got you on, like, a medical exemption for settling\n\nChannel 1: Yeah.\n\nChannel 0: or not yet?\n\nChannel 1: They have at the moment. Yeah. So I don't have to look for work. Yeah. So that's that's been\n\nChannel 0: Yep.\n\nChannel 1: going since September last year, and they've just extended it to, I think, February. So till February. Yeah. But I hope I'll I'll get a\n\nChannel 0: Perfect.\n\nChannel 1: job by then. You know? Like, I just can't I can't survive on the rubbish money that they give you. I don't\n\nChannel 0: Yeah.\n\nChannel 1: know how they\n\nChannel 0: What\n\nChannel 1: expect\n\nChannel 0: what's\n\nChannel 1: it\n\nChannel 0: it\n\nChannel 1: to.\n\nChannel 0: now? 700\n\nChannel 1: Well,\n\nChannel 0: and $49,800?\n\nChannel 1: it's $808,180 a fortnight.\n\nChannel 0: Okay.\n\nChannel 1: You know? So it's bugger all.\n\nChannel 0: So what's the I mean, future good news for you is because you hit that preservation edge, the moment you get into that next role, if you can let us know what the income's looking like, I can set up a bit of a they call it a TTR strategy transition to retirement. Have we spoken to you about that before?\n\nChannel 1: No.\n\nChannel 0: So all it is is let's say that you get that job in your own $80 or something. Right?\n\nChannel 1: Yeah.\n\nChannel 0: You can because you can access up to 10% of your super. You can essentially pull it out, put it back in again for a tax deduction, and the difference in the taxes boost up your super. So one of the things is is you can put a thousand dollars in. It only costs you 800. You pull 800 out.\n\nYou've got the same money pay to pay, but $200 goes into the super for the tax differences. So it's just one of those things between 60 and 67 that we can do to kind of speed it up a little bit without costing you\n\nChannel 1: Yeah.\n\nChannel 0: anything.\n\nChannel 1: Right.\n\nChannel 0: So I'm gonna put a flag on the file that when that occurs, I'm gonna jump into and set that up for you.\n\nChannel 1: Yeah. No worries.\n\nChannel 0: Cool.\n\nChannel 1: So when I\n\nChannel 0: The\n\nChannel 1: get\n\nChannel 0: other\n\nChannel 1: a job,\n\nChannel 0: thing\n\nChannel 1: I'll\n\nChannel 0: too is\n\nChannel 1: when\n\nChannel 0: just\n\nChannel 1: I\n\nChannel 0: with the yep.\n\nChannel 1: sorry. I was gonna say, so when I get a job, I'll I'll ring you guy you back, and we'll go from there, do we? Is\n\nChannel 0: Yeah.\n\nChannel 1: that\n\nChannel 0: Pretty\n\nChannel 1: right?\n\nChannel 0: much. Like, as soon as you you get that job, I'll\n\nChannel 1: Yep.\n\nChannel 0: get appointment with you. We'll go through what the income looks like, the duties, and I'll update the plan. And then what I'll\n\nChannel 1: Yep.\n\nChannel 0: do is I'll set up a bit of a a pension account that lets us do that sort of revolving call it a retortribution. So, yeah, just\n\nChannel 1: Righto.\n\nChannel 0: give us a buzz and also you out from there.\n\nChannel 1: Righto. No worries.\n\nChannel 0: Cool. With the server itself, even without the contributions going it's growing pretty well. The market kind of took a bit of a dive in February and March because of the\n\nChannel 1: Yeah.\n\nChannel 0: war and everything, but still back in the positive. So I think it's grown from a 163,000 to a $176.07 5\n\nChannel 1: Alright.\n\nChannel 0: 6.\n\nChannel 1: Yeah.\n\nChannel 0: Another $13 up.\n\nChannel 1: Yeah.\n\nChannel 0: K. Two things I've got though is because we've got you in about nine different investment options, you know, some of them are like gold, gas, property, all kinds of different things.\n\nChannel 1: Yeah.\n\nChannel 0: Pretty much all of them have been up really, really well. There's just one option there that kind of dragged its feet a little bit and gone into the negative, which is a\n\nChannel 1: Yep.\n\nChannel 0: a better option. So normally, when one out of eight doesn't do too well, it's not really much of a concern.\n\nChannel 1: Yeah.\n\nChannel 0: If half of them were were going to negative, there'd be something serious. We'd have to kind of overhaul your investments.\n\nChannel 1: Yeah. Right. Okay. I was I was actually wondering how it was going because when they they send they send a report in, I I don't know, probably every quarter or something,\n\nChannel 0: Yeah.\n\nChannel 1: is it, I get one? That hub is it hub twenty five or hub twenty three, whatever it is? I've got no idea what\n\nChannel 0: I'm\n\nChannel 1: that\n\nChannel 0: 20\n\nChannel 1: means.\n\nChannel 0: 4. Yeah.\n\nChannel 1: Yeah. I got no idea\n\nChannel 0: It's just\n\nChannel 1: what\n\nChannel 0: the\n\nChannel 1: that\n\nChannel 0: name of\n\nChannel 1: means.\n\nChannel 0: the\n\nChannel 1: Like,\n\nChannel 0: company\n\nChannel 1: I\n\nChannel 0: still.\n\nChannel 1: yeah. I'm I'm trying to read it, and I'm thinking, what the hell? I've got\n\nChannel 0: One\n\nChannel 1: no idea. But anyway yes. And, you know, the the the it gives\n\nChannel 0: of\n\nChannel 1: you\n\nChannel 0: the things\n\nChannel 1: like\n\nChannel 0: I'll do\n\nChannel 1: an we've invested this much and this is what's happening and it just doesn't make sense to me. You know? And I'm just thinking,\n\nChannel 0: yeah.\n\nChannel 1: oh,\n\nChannel 0: It's\n\nChannel 1: I happen\n\nChannel 0: more for\n\nChannel 1: to\n\nChannel 0: the\n\nChannel 1: make\n\nChannel 0: people\n\nChannel 1: them\n\nChannel 0: who\n\nChannel 1: money.\n\nChannel 0: yeah. If you're interested in all the buyers and sales and trades of all the things that are going on under the hood, it's nice. But if you just wanna make sure your soup is growing, it doesn't help as much as the as the main report.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: I'm gonna send you through a pack today just with the performance report on that. And the easiest way to understand it is you'll have two pages\n\nChannel 1: Alright.\n\nChannel 0: on it.\n\nChannel 1: Mhmm.\n\nChannel 0: Big table, big blue table. The first one's gonna have a whole bunch of different investments listed. And the very right hand side will show you, like, a percentage return for each one of them.\n\nChannel 1: Got it.\n\nChannel 0: And on the second page, it'll have just one line, and that one percentage will be for all of your super combined. And it's the easiest thing to look at is just be look at that second page. Here's a table. Oh, it's up 8%. I've made $17.\n\nThat's what happened.\n\nChannel 1: Yep. Yep. Right.\n\nChannel 0: K. So I'll I'll pop that through to you. Overall, yeah, it kind of bounced up and down a little bit. It's growing pretty well. Not\n\nChannel 1: Yeah.\n\nChannel 0: too concerned. The only thing that I wanted to check with you is\n\nChannel 1: Mhmm.\n\nChannel 0: just in terms of, like, risk level.\n\nChannel 1: Yep.\n\nChannel 0: So because you're in a growth, which is that four out of five, you've got about 80% of your money in growth assets. There's property, you know, high risk, high return, 20% in the safest side of things. So\n\nChannel 1: Yep.\n\nChannel 0: that's pretty much trying to set you up for getting pretty high returns,\n\nChannel 1: Mhmm.\n\nChannel 0: but it's not the high risk. Just the one below it. Now, normally,\n\nChannel 1: Yep.\n\nChannel 0: you need around about seven to nine years to be invested in in a growth risk profile because you don't wanna be sitting there at a, you know, medium to high risk a day before you retire and you lose the thirtieth super the day before you go to access it. Do you know what I mean?\n\nChannel 1: Yeah.\n\nChannel 0: On the flip side, though, because you've got under $200, I'm assuming you're still wanting to kind of grow it as much as possible and then maybe slow down the risk when you're a bit closer to pension.\n\nChannel 1: Yeah. Yeah. That's that's what I was thinking. Maybe maybe we should up the risk a little bit, make a bit more money. But yeah.\n\nYou know, I thought I'd leave that up to you guys and see what you think.\n\nChannel 0: Yeah. Well, at the moment, what I was thinking was because of just age in general, the conversation I'm gonna be having with you over the next few years is about when we slowly reduce the risk. I wouldn't increase it today just because I think the world's probably still got a few explosions left, and\n\nChannel 1: Yeah.\n\nChannel 0: I don't wanna bump you up and then $30 goes in the next couple of months.\n\nChannel 1: Yeah. Right.\n\nChannel 0: But\n\nChannel 1: Yeah.\n\nChannel 0: what I'm\n\nChannel 1: What's\n\nChannel 0: sort of thinking\n\nChannel 1: the likelihood\n\nChannel 0: as a happy\n\nChannel 1: of\n\nChannel 0: medium\n\nChannel 1: that happening,\n\nChannel 0: is we keep\n\nChannel 1: though?\n\nChannel 0: it at well, we've already had one bit of a a chunk happen earlier in the year. It's pretty much a a fifty fifty for the rest of the year, and then hopefully things kind of settle down for next year. So all that really means like, we use a lot of buzzwords like volatility, and basically what it means is higher highs and lower lows.\n\nChannel 1: Yep.\n\nChannel 0: It's not gonna be jumping up and up and down 2 or $3. It's gonna be jumping up and down 10 or $15.\n\nChannel 1: Yeah.\n\nChannel 0: So it'll average out over seven years. That's fine. So what I'm basically thinking is we keep it in that growth risk profile at the moment because you need to grow it. When you get\n\nChannel 1: Yep.\n\nChannel 0: that next job, I'll set you up with that TTR pension to get the contributions pumping up for you.\n\nChannel 1: Yep.\n\nChannel 0: And then\n\nChannel 1: Righto.\n\nChannel 0: in a year or two's time, if we've had a good return, I can start reducing the risk a little bit.\n\nChannel 1: Okay.\n\nChannel 0: How's that sound?\n\nChannel 1: No worries. Yeah. Sounds sounds like you know what you do.\n\nChannel 0: Cool. But I I do take it very seriously. I've been doing it for twelve years, and to me, it's not just a number on the screen. It's what you're gonna be living off in under a decade's time. So\n\nChannel 1: Yeah. That's exactly right. Yeah.\n\nChannel 0: not lose\n\nChannel 1: Yep.\n\nChannel 0: it\n\nChannel 1: No worries. Appreciate it.\n\nChannel 0: all. No worries. So what I'm gonna do, I'll put a couple of slides in the account that when you call in with that new\n\nChannel 1: Mhmm.\n\nChannel 0: position, we'll still touch base in a few months just to see how you're going. We'll go through, update the\n\nChannel 1: Yep.\n\nChannel 0: investments a little bit, update the pension, and sort of make sure the contributions are going in. And we'll send you, like, a an SGC form to give to that employer as well.\n\nChannel 1: No worries.\n\nChannel 0: And, Tony, I did wanna just quickly check with you, update two little details, but also just in terms of, like, a state plan. We've got Ben listed as your next of kin.\n\nChannel 1: Yep.\n\nChannel 0: Now in terms of, like, wills and powers of attorney and beneficiary nominations, what are your thoughts on on the state plan?\n\nChannel 1: Sorry. What was that? What are my thoughts on what?\n\nChannel 0: In terms of, like, a state planning as far as, like, putting in place a will, a beneficiary for who the super goes to, is there anyone there that you wanna make sure it's all lined up for? Or\n\nChannel 1: Look. I haven't I haven't thought about that at this stage. I probably should start thinking about it at my age, but it's something that I'll have to think about and sort out, I suppose.\n\nChannel 0: Yeah. What I'll do is I'll put another flag on there just to when we speak next, I'll see how you went with it.\n\nChannel 1: Yeah.\n\nChannel 0: We can send you out some beneficiary forms if you got someone you would like to nominate for the super side of things. But in terms of the will, you can always do,\n\nChannel 1: Yeah.\n\nChannel 0: like, a a will from the post office for $25. They're government through if you don't\n\nChannel 1: Okay.\n\nChannel 0: have anything too complex going on.\n\nChannel 1: No. I don't really.\n\nChannel 0: If you ever need any help on, you know, for you to nominate, what the type of nominations are, I can walk you through that as well.\n\nChannel 1: Yeah. Yeah. Alright then. I'll have a have\n\nChannel 0: But\n\nChannel 1: a think\n\nChannel 0: I just\n\nChannel 1: about\n\nChannel 0: want\n\nChannel 1: that.\n\nChannel 0: to yeah. Yeah. Appreciate. And, again, it's not rush. It's like it's it's up to you kind of thing.\n\nThis is one of the things that I have to kind of remind you on to say, hey. This isn't in place. And when you figure it out, we'll help you with the paperwork.\n\nChannel 1: Yeah. Yep. No worries.\n\nChannel 0: Tony, we've got you already on you did sign a service agreement recently, and we've still got you on the discounted fees for the 1.1% in the super then. So\n\nChannel 1: Mhmm.\n\nChannel 0: that's not due up until this time next year. But like I said, I'm just gonna put in for someone to contact you every three months just to see how you're going so we can jump on those strategies once the job's lined up.\n\nChannel 1: No worries. Sounds good.\n\nChannel 0: Can I just quickly check with you in terms of assets and liabilities? Just wanna update the file a little bit, and\n\nChannel 1: Mhmm.\n\nChannel 0: then I can pretty much let you go. Cool. Now this might be a bit old. I do apologize because we've changed systems, and I'm just trying to cross reference everything. We had a car motorbike boat and caravan.\n\nChannel 1: Yeah. Caravan's gone.\n\nChannel 0: Caravan's gone.\n\nChannel 1: Yeah.\n\nChannel 0: Still\n\nChannel 1: I needed\n\nChannel 0: with the\n\nChannel 1: some\n\nChannel 0: boat.\n\nChannel 1: money, so I sold the caravan. Yeah. What\n\nChannel 0: Yep.\n\nChannel 1: boat was it? Does it say what\n\nChannel 0: It was just a.\n\nChannel 1: yeah. It's still got the tinny. Yeah. Yeah.\n\nChannel 0: Yep. How much did you sell? Caravan? Cool.\n\nChannel 1: I sold it to 10,000.\n\nChannel 0: Okay. Cool. Cool. Those. Still got the car and the motorbike.\n\nChannel 1: I do. Yeah.\n\nChannel 0: Yep. And the last two things was there was a mention that you might have had about $60 worth of shares, some shares sitting there from previous company.\n\nChannel 1: Look. I I spent a thousand dollars on on some shares with Comsec, But they had a restructure or they sold the company or something, and I I ended up I ended up with about a $100 worth of shares left. Because\n\nChannel 0: Ross.\n\nChannel 1: apparently, when when they sell them, they take your shares or something. I don't know how it works. And then the company that took over said that because I've got under $500 worth that they're gonna give me like, they're gonna close it close the account and send the month the rest of the money to me. And\n\nChannel 0: Oh,\n\nChannel 1: that\n\nChannel 0: gotcha.\n\nChannel 1: was that was probably six months ago. I still haven't seen any money. I've I've run them and my state hasn't been processed yet. But so anyway, it it was like a 100 and $160 or a $130 or something. So I haven't seen any of that yet.\n\nChannel 0: That\n\nChannel 1: I don't\n\nChannel 0: could\n\nChannel 1: know\n\nChannel 0: be\n\nChannel 1: what\n\nChannel 0: on its way.\n\nChannel 1: yeah. Who knows? Who knows?\n\nChannel 0: And the\n\nChannel 1: Yeah.\n\nChannel 0: last\n\nChannel 1: So\n\nChannel 0: one was oh, sorry, mate. You go.\n\nChannel 1: no, that was all. That was all.\n\nChannel 0: Just with the home. We had a a home paid off, 850,000 value.\n\nChannel 1: Yeah. The home the home was valued at 900, but I I had to make a I had to do a mortgage on it because my eldest son needed money. So I've got a 150\n\nChannel 0: Okay.\n\nChannel 1: thousand dollar mortgage on it now, which he's paying now.\n\nChannel 0: He's paying the repayments.\n\nChannel 1: Yes.\n\nChannel 0: Perfect. Well, hopefully, that's all sorted sooner rather than later. Couple of kids out is always good. But\n\nChannel 1: Well, what do you do? You gotta\n\nChannel 0: are you\n\nChannel 1: help\n\nChannel 0: looking\n\nChannel 1: him out.\n\nChannel 0: to do any yeah. Especially these days, though, you wouldn't believe how many people I talk to pretty much every day. Kids moving back home with parents, parents going guarantor\n\nChannel 1: Yeah.\n\nChannel 0: for loans, people selling their houses, people can't get their houses. It's a bit of a mess.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: So I've got those figures updated. Is there any other loans or assets that I haven't already noted?\n\nChannel 1: No. That's it.\n\nChannel 0: Perfect. Alrighty. Okay, Tony. Mate, I've got everything up to date now. Bit of a plan going forward for the next six to twelve months.\n\nDo\n\nChannel 1: Yep.\n\nChannel 0: you have any questions for me at this point?\n\nChannel 1: No. Not really. No.\n\nChannel 0: K. Well, just keep an eye out. We'll send you an email with that report pack for the performance of the super and everything. And then,\n\nChannel 1: Okay.\n\nChannel 0: like I said, if something gets sorted with the knee and the job, give us a buzz. But, otherwise, I'm just gonna pencil in for the team to reach out to you in a few months.\n\nChannel 1: No worries. Now that email that you've got, what is it?\n\nChannel 0: Yep. Sorry. Key.Chica@Hotmail.com.\n\nChannel 1: Okay. Can I change it? Because I'm having problems with that email address.\n\nChannel 0: Yeah. Of course, you can.\n\nChannel 1: I'm losing I'm losing emails. Like, I'll get the email and then it'll just disappear. So can we change\n\nChannel 0: Yep.\n\nChannel 1: it to\n\nChannel 0: Go for\n\nChannel 1: t l m dot chica\n\nChannel 0: Yep.\n\nChannel 1: @gmail.com?\n\nChannel 0: Perfect. Tlm.chika@gmail.com.\n\nChannel 1: Dot chickas?\n\nChannel 0: And that's\n\nChannel 1: Yep.\n\nChannel 0: c h I k a?\n\nChannel 1: Yep. Exactly the same. Yep. If you can send\n\nChannel 0: Alrighty.\n\nChannel 1: it there,\n\nChannel 0: So\n\nChannel 1: please.\n\nChannel 0: I will yeah. Yep. Report will go out to that one, and I'll\n\nChannel 1: Yep.\n\nChannel 0: update it on our system. It's pretty much in the next two minutes. I'm assuming should we update that with the old hub twenty four super fund so it's going there?\n\nChannel 1: Yes, please. Yes.\n\nChannel 0: So I'll see if we can update your email. I don't think they they require forms or anything, but I'll have a little look at that. Yeah. I I might need to just flick out a quick form to update the email on it because that's their security. All goes through the emails.\n\nChannel 1: Yeah.\n\nChannel 0: Cool. Alright. So for that one, next person you speak to, Michelle, will probably give you a buzz just to give you an update on updating the email with Hub twenty four.\n\nChannel 1: No worries.\n\nChannel 0: And we'll probably just post it out with a return on the local something like that, unless you got access to a printer. Right?\n\nChannel 1: I've got a printer here. Yeah. But it's I've gotta check it and make sure it's working. It hasn't been used for so long.\n\nChannel 0: That's alright. They usually break these ones if you don't use them for a while.\n\nChannel 1: It's well, there's pain in the butt, aren't they?\n\nChannel 0: Yeah. And they're designed to break, but I'll I'll Do you still have access to that Hotmail just in case?\n\nChannel 1: Yeah. Yeah. I'll do. I'll do.\n\nChannel 0: Cool. Alright. I'll I'll see what the easiest way is, and then we'll get Michelle to give you a buzz and get that fixed up on Hub.\n\nChannel 1: No worries at all. Tommy, good on you.\n\nChannel 0: Awesome, mate.\n\nChannel 1: It\n\nChannel 0: Anything\n\nChannel 1: was\n\nChannel 0: else I can do for you before I let you\n\nChannel 1: Tommy.\n\nChannel 0: go? Yeah. Yep.\n\nChannel 1: No. That's\n\nChannel 0: Sorry.\n\nChannel 1: yep. No. It's alright. I just thought, did you get that right? No, Tommy.\n\nThat's it, mate. I'm all good.\n\nChannel 0: Perfect.\n\nChannel 1: I'm all good. You you go ahead and make me more money. Okay. Please.\n\nChannel 0: Well done, Tony. Well done. You leave it with us,\n\nChannel 1: Yeah.\n\nChannel 0: mate. Look.\n\nChannel 1: I'll\n\nChannel 0: Thanks\n\nChannel 1: let\n\nChannel 0: very much for your time today.\n\nChannel 1: no worries. Thank you.\n\nChannel 0: And, mate, best of luck with all the surgery and settling. It's not fun, but I'll try and make sure that we're the the least annoying of the three, and we'll get a few things sorted here in the background.\n\nChannel 1: Good on you, Tommy. Thank you very much.\n\nChannel 0: Awesome. Have a great week.\n\nChannel 1: You too. Bye now.\n\nChannel 0: Cheers. 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what I'm up to at the moment.","start":301.98,"end":304.78,"sentiment":"positive","sentiment_score":0.391759528355165},{"text":"Yeah.","start":304.78,"end":305.28,"sentiment":"neutral","sentiment_score":0.28104907274246216}],"sentiment":"positive","sentiment_score":0.3825336570541064,"channel":1,"num_words":12,"start":301.98,"end":305.28},{"sentences":[{"text":"Well, that's good because, you know, you pay all the taxes, and one of the things that they're there for is to provide that support for retraining and everything.","start":306.145,"end":313.505,"sentiment":"positive","sentiment_score":0.450884407964246},{"text":"There's a bit of money that the government used for that to the providers.","start":313.505,"end":316.32498,"sentiment":"neutral","sentiment_score":0.09804277734032699}],"sentiment":"positive","sentiment_score":0.33600573752855145,"channel":0,"num_words":43,"start":306.145,"end":316.32498},{"sentences":[{"text":"Yeah.","start":316.3,"end":316.8,"sentiment":"neutral","sentiment_score":0.0852198600769043}],"sentiment":"neutral","sentiment_score":0.0852198600769043,"channel":1,"num_words":1,"start":316.3,"end":316.8},{"sentences":[{"text":"So best to make use of it.","start":316.865,"end":319.44,"sentiment":"neutral","sentiment_score":0.10808288625308446},{"text":"And have they got you on, like, a medical exemption for 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February.","start":339.64,"end":342.06,"sentiment":"neutral","sentiment_score":0.004041311641534169},{"text":"Yeah.","start":342.2,"end":342.68,"sentiment":"neutral","sentiment_score":0.1274007111787796},{"text":"But I hope I'll I'll get a","start":342.68,"end":343.96,"sentiment":"neutral","sentiment_score":0.3120559347527368}],"sentiment":"neutral","sentiment_score":0.09953718140721321,"channel":1,"num_words":25,"start":329.985,"end":343.96},{"sentences":[{"text":"Perfect.","start":343.935,"end":344.435,"sentiment":"positive","sentiment_score":0.3971870243549347}],"sentiment":"positive","sentiment_score":0.3971870243549347,"channel":0,"num_words":1,"start":343.935,"end":344.435},{"sentences":[{"text":"job by then.","start":343.96,"end":344.6,"sentiment":"neutral","sentiment_score":0.2696509212255478},{"text":"You know?","start":344.6,"end":344.92,"sentiment":"neutral","sentiment_score":-0.0788191594183445},{"text":"Like, I just can't I can't survive on the rubbish money that they give 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performance of the super and everything.","start":1297.185,"end":1301.765,"sentiment":"neutral","sentiment_score":0.13634810158435037},{"text":"And then,","start":1301.9851,"end":1302.4651,"sentiment":"neutral","sentiment_score":0.05962688848376274}],"sentiment":"neutral","sentiment_score":0.11088999611540483,"channel":0,"num_words":26,"start":1293.745,"end":1302.4651},{"sentences":[{"text":"Okay.","start":1302.425,"end":1302.925,"sentiment":"neutral","sentiment_score":0.04343085736036301}],"sentiment":"neutral","sentiment_score":0.04343085736036301,"channel":1,"num_words":1,"start":1302.425,"end":1302.925},{"sentences":[{"text":"like I said, if something gets sorted with the knee and the job, give us a buzz.","start":1302.4651,"end":1307.02,"sentiment":"neutral","sentiment_score":-0.03093022864092799},{"text":"But, otherwise, I'm just gonna pencil in for the team to reach out to you in a few 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that email address.","start":1323.465,"end":1325.725,"sentiment":"neutral","sentiment_score":-0.17337490804493427}],"sentiment":"neutral","sentiment_score":-0.11820520202700908,"channel":1,"num_words":13,"start":1322.1849,"end":1325.725},{"sentences":[{"text":"Yeah.","start":1327.1951,"end":1327.435,"sentiment":"neutral","sentiment_score":-0.056876640766859055},{"text":"Of course, you can.","start":1327.435,"end":1328.415,"sentiment":"neutral","sentiment_score":-0.04982317890971899}],"sentiment":"neutral","sentiment_score":-0.051233871281147,"channel":0,"num_words":5,"start":1327.1951,"end":1328.415},{"sentences":[{"text":"I'm losing I'm losing emails.","start":1328.745,"end":1330.665,"sentiment":"neutral","sentiment_score":-0.2082239031791687},{"text":"Like, I'll get the email and then it'll just disappear.","start":1330.665,"end":1333.13,"sentiment":"neutral","sentiment_score":-0.11442466527223587},{"text":"So can we 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good.","start":1475.86,"end":1476.76,"sentiment":"positive","sentiment_score":0.5416485269864401}],"sentiment":"positive","sentiment_score":0.3472127790252368,"channel":1,"num_words":6,"start":1475.2999,"end":1476.76},{"sentences":[{"text":"Perfect.","start":1476.7899,"end":1477.2899,"sentiment":"positive","sentiment_score":0.7259085178375244}],"sentiment":"positive","sentiment_score":0.7259085178375244,"channel":0,"num_words":1,"start":1476.7899,"end":1477.2899},{"sentences":[{"text":"I'm all good.","start":1476.8999,"end":1477.5399,"sentiment":"positive","sentiment_score":0.6495398879051208},{"text":"You you go ahead and make me more money.","start":1477.5399,"end":1481.24,"sentiment":"positive","sentiment_score":0.502361171775394},{"text":"Okay.","start":1481.86,"end":1482.36,"sentiment":"neutral","sentiment_score":0.21060290932655337},{"text":"Please.","start":1482.845,"end":1483.345,"sentiment":"neutral","sentiment_score":0.27586686611175537}],"sentiment":"positive","sentiment_score":0.4968814275094441,"channel":1,"num_words":14,"start":1476.8999,"end":1483.345},{"sentences":[{"text":"Well done, Tony.","start":1484.63,"end":1485.4299,"sentiment":"positive","sentiment_score":0.447319636742274},{"text":"Well done.","start":1485.4299,"end":1486.07,"sentiment":"positive","sentiment_score":0.37052014470100403},{"text":"You leave it with us,","start":1486.07,"end":1486.95,"sentiment":"neutral","sentiment_score":0.17834221422672272}],"sentiment":"neutral","sentiment_score":0.29747102707624434,"channel":0,"num_words":10,"start":1484.63,"end":1486.95},{"sentences":[{"text":"Yeah.","start":1486.925,"end":1487.425,"sentiment":"neutral","sentiment_score":0.10167935490608215}],"sentiment":"neutral","sentiment_score":0.10167935490608215,"channel":1,"num_words":1,"start":1486.925,"end":1487.425},{"sentences":[{"text":"mate.","start":1486.95,"end":1487.45,"sentiment":"neutral","sentiment_score":0.12877589464187622},{"text":"Look.","start":1487.6699,"end":1487.99,"sentiment":"neutral","sentiment_score":0.14013513922691345}],"sentiment":"neutral","sentiment_score":0.13445551693439484,"channel":0,"num_words":2,"start":1486.95,"end":1487.99},{"sentences":[{"text":"I'll","start":1487.725,"end":1488.045,"sentiment":"neutral","sentiment_score":0.231001541018486}],"sentiment":"neutral","sentiment_score":0.231001541018486,"channel":1,"num_words":1,"start":1487.725,"end":1488.045},{"sentences":[{"text":"Thanks","start":1487.99,"end":1488.3099,"sentiment":"positive","sentiment_score":0.5827890634536743}],"sentiment":"positive","sentiment_score":0.5827890634536743,"channel":0,"num_words":1,"start":1487.99,"end":1488.3099},{"sentences":[{"text":"let","start":1488.045,"end":1488.285,"sentiment":"positive","sentiment_score":0.6001073122024536}],"sentiment":"positive","sentiment_score":0.6001073122024536,"channel":1,"num_words":1,"start":1488.045,"end":1488.285},{"sentences":[{"text":"very much for your time today.","start":1488.3099,"end":1489.7699,"sentiment":"positive","sentiment_score":0.687801351149877}],"sentiment":"positive","sentiment_score":0.687801351149877,"channel":0,"num_words":6,"start":1488.3099,"end":1489.7699},{"sentences":[{"text":"no worries.","start":1490.525,"end":1491.005,"sentiment":"neutral","sentiment_score":0.2633151635527611},{"text":"Thank you.","start":1491.005,"end":1491.745,"sentiment":"positive","sentiment_score":0.5848610401153564}],"sentiment":"positive","sentiment_score":0.42408810183405876,"channel":1,"num_words":4,"start":1490.525,"end":1491.745},{"sentences":[{"text":"And, mate, best of luck with all the surgery and settling.","start":1493.6951,"end":1496.415,"sentiment":"positive","sentiment_score":0.4765627086162567},{"text":"It's not fun, but I'll try and make sure that we're the the least annoying of the three, and we'll get a few things sorted here in the background.","start":1496.415,"end":1504.0499,"sentiment":"neutral","sentiment_score":0.1316028779436802}],"sentiment":"neutral","sentiment_score":0.22646683137863874,"channel":0,"num_words":40,"start":1493.6951,"end":1504.0499},{"sentences":[{"text":"Good on you, Tommy.","start":1504.78,"end":1505.5801,"sentiment":"positive","sentiment_score":0.7480870336294174},{"text":"Thank you very much.","start":1505.5801,"end":1506.64,"sentiment":"positive","sentiment_score":0.8302319645881653}],"sentiment":"positive","sentiment_score":0.7891594991087914,"channel":1,"num_words":8,"start":1504.78,"end":1506.64},{"sentences":[{"text":"Awesome.","start":1508.19,"end":1508.6699,"sentiment":"positive","sentiment_score":0.8336656093597412},{"text":"Have a great week.","start":1508.6699,"end":1509.6499,"sentiment":"positive","sentiment_score":0.787585899233818}],"sentiment":"positive","sentiment_score":0.7968018412590027,"channel":0,"num_words":5,"start":1508.19,"end":1509.6499},{"sentences":[{"text":"You too.","start":1510.06,"end":1510.62,"sentiment":"positive","sentiment_score":0.5372999906539917},{"text":"Bye now.","start":1510.62,"end":1511.36,"sentiment":"positive","sentiment_score":0.3688082993030548}],"sentiment":"positive","sentiment_score":0.45305414497852325,"channel":1,"num_words":4,"start":1510.06,"end":1511.36},{"sentences":[{"text":"Cheers.","start":1512.9099,"end":1513.3099,"sentiment":"positive","sentiment_score":0.5100513100624084},{"text":"Bye.","start":1513.3099,"end":1513.8099,"sentiment":"neutral","sentiment_score":-0.08300245553255081}],"sentiment":"neutral","sentiment_score":0.21352442726492882,"channel":0,"num_words":2,"start":1512.9099,"end":1513.8099}]},"summary":{"result":"success","short":"The customer, Man, discusses a potential job opportunity with a male caller named Mate and is advised to check in with a security check and update details before scheduling a meeting. The adviser explains that they can access a portion of their super and pay for their services, and that settling debts is important. They discuss a TTR strategy transition to retirement and the importance of risk management for investing in growth assets. The customer discusses their financial situation, retirement plans, and assets and liabilities, and the agent updates their file and sends them a report pack for the performance of the super. The agent assures the customer they will update their email address and get in touch with Michelle to help settle their financial situation."},"intents":{"segments":[{"text":"So I'm just gonna start with a quick security check, update some details. I'll run through super and see if we need to change anything and anything else in particular. Before I get started, anything in particular for you that you want me to focus on? Right.","start_word":123,"end_word":169,"intents":[{"intent":"Update security details","confidence_score":0.1398098}]},{"text":"I've been speaking to them about retraining as well-to-do something else.","start_word":653,"end_word":663,"intents":[{"intent":"Discuss retraining options","confidence_score":0.06352784}]},{"text":"And anyway, yeah, they they said that there could be funding for retraining for me as well. Yeah.","start_word":773,"end_word":790,"intents":[{"intent":"Discuss funding availability","confidence_score":0.0046911426}]},{"text":"Well, that's good because, you know, you pay all the taxes, and one of the things that they're there for is to provide that support for retraining and everything. There's a bit of money that the government used for that to the providers. Yeah.","start_word":805,"end_word":848,"intents":[{"intent":"Evaluate income constraints","confidence_score":0.000037255064}]},{"text":"So I don't have to look for work. Yeah.","start_word":878,"end_word":886,"intents":[{"intent":"Explore job options","confidence_score":0.00064418913}]},{"text":"So what's the I mean, future good news for you is because you hit that preservation edge, the moment you get into that next role, if you can let us know what the income's looking like, I can set up a bit of a they call it a TTR strategy transition to retirement.","start_word":967,"end_word":1019,"intents":[{"intent":"Set up transition","confidence_score":0.11342524}]},{"text":"You can because you can access up to 10% of your super. You can essentially pull it out, put it back in again for a tax deduction, and the difference in the taxes boost up your super.","start_word":1048,"end_word":1084,"intents":[{"intent":"Access super","confidence_score":0.852602}]},{"text":"So I'm gonna put a flag on the file that when that occurs, I'm gonna jump into and set that up for you. Yeah.","start_word":1156,"end_word":1179,"intents":[{"intent":"Set up flag","confidence_score":0.8713785}]},{"text":"Like, as soon as you you get that job, I'll Yep. get appointment with you. We'll go through what the income looks like, the duties, and I'll update the plan.","start_word":1232,"end_word":1261,"intents":[{"intent":"Update plan","confidence_score":0.4054442}]},{"text":"do is I'll set up a bit of a a pension account that lets us do that sort of revolving call it a retortribution.","start_word":1267,"end_word":1290,"intents":[{"intent":"Set up pension account","confidence_score":0.8180992}]},{"text":"With the server itself, even without the contributions going it's growing pretty well. The market kind of took a bit of a dive in February and March because of the Yeah. war and everything, but still back in the positive. So I think it's grown from a 163,000 to a $176.07 5 Alright.","start_word":1310,"end_word":1362,"intents":[{"intent":"Analyze server performance","confidence_score":0.011560322}]},{"text":"you need around about seven to nine years to be invested in in a growth risk profile because you don't wanna be sitting there at a, you know, medium to high risk a day before you retire and you lose the thirtieth super the day before you go to access it. Do you know what I mean?","start_word":1922,"end_word":1978,"intents":[{"intent":"Discuss retirement planning","confidence_score":0.00072892685}]},{"text":"Well, at the moment, what I was thinking was because of just age in general, the conversation I'm gonna be having with you over the next few years is about when we slowly reduce the risk. I wouldn't increase it today just because I think the world's probably still got a few explosions left, and Yeah.","start_word":2059,"end_word":2114,"intents":[{"intent":"Discuss risk reduction","confidence_score":0.025260802}]},{"text":"So all that really means like, we use a lot of buzzwords like volatility, and basically what it means is higher highs and lower lows. Yep.","start_word":2195,"end_word":2220,"intents":[{"intent":"Consider volatility options","confidence_score":0.000010401243},{"intent":"Discuss volatility strategies","confidence_score":0.0076423865}]},{"text":"that next job, I'll set you up with that TTR pension to get the contributions pumping up for you. Yep.","start_word":2282,"end_word":2301,"intents":[{"intent":"Set up tr pension","confidence_score":0.38414136}]},{"text":"in a year or two's time, if we've had a good return, I can start reducing the risk a little bit. Okay.","start_word":2304,"end_word":2325,"intents":[{"intent":"Reduce risk","confidence_score":0.94532377}]},{"text":"We'll go through, update the Yep. investments a little bit, update the pension, and sort of make sure the contributions are going in. And we'll send you, like, a an SGC form to give to that employer as well. No worries.","start_word":2434,"end_word":2474,"intents":[{"intent":"Update and update investments","confidence_score":0.028207975}]},{"text":"And we'll send you, like, a an SGC form to give to that employer as well.","start_word":2457,"end_word":2472,"intents":[{"intent":"Send slide to employers","confidence_score":0.000389417}]},{"text":"And, Tony, I did wanna just quickly check with you, update two little details, but also just in terms of, like, a state plan. We've got Ben listed as your next of kin. Yep.","start_word":2475,"end_word":2508,"intents":[{"intent":"Check with tyota","confidence_score":0.0014047195}]},{"text":"And, Tony, I did wanna just quickly check with you, update two little details, but also just in terms of, like, a state plan. We've got Ben listed as your next of kin. Yep. Now in terms of, like, wills and powers of attorney and beneficiary nominations, what are your thoughts on on the state plan?","start_word":2475,"end_word":2530,"intents":[{"intent":"Discuss state plan","confidence_score":0.004670906}]},{"text":"Now in terms of, like, wills and powers of attorney and beneficiary nominations, what are your thoughts on on the state plan?","start_word":2509,"end_word":2530,"intents":[{"intent":"Confirm wills","confidence_score":0.0008656099}]},{"text":"If you ever need any help on, you know, for you to nominate, what the type of nominations are, I can walk you through that as well. Yeah. Yeah.","start_word":2701,"end_word":2729,"intents":[{"intent":"Request help with nominations","confidence_score":0.0050042197}]},{"text":"Tony, we've got you already on you did sign a service agreement recently, and we've still got you on the discounted fees for the 1.1% in the super then. So Mhmm.","start_word":2801,"end_word":2831,"intents":[{"intent":"Remind about service agreement","confidence_score":0.045660216}]},{"text":"Can I just quickly check with you in terms of assets and liabilities? Just wanna update the file a little bit, and Mhmm.","start_word":2880,"end_word":2902,"intents":[{"intent":"Update file","confidence_score":0.15918756}]},{"text":"I do apologize because we've changed systems, and I'm just trying to cross reference everything.","start_word":2919,"end_word":2933,"intents":[{"intent":"Cross reference system","confidence_score":0.012122749},{"intent":"Discuss system changes","confidence_score":0.00018182883}]},{"text":"So I've got a 150 Okay. thousand dollar mortgage on it now, which he's paying now. He's paying the repayments. Yes.","start_word":3268,"end_word":3288,"intents":[{"intent":"Manage finances","confidence_score":0.0077837785}]},{"text":"Report will go out to that one, and I'll Yep. update it on our system. It's pretty much in the next two minutes. I'm assuming should we update that with the old hub twenty four super fund so it's going there? Yes, please.","start_word":3586,"end_word":3628,"intents":[{"intent":"Update and update information","confidence_score":0.000010333677}]},{"text":"So I'll see if we can update your email. I don't think they they require forms or anything, but I'll have a little look at that. Yeah.","start_word":3630,"end_word":3656,"intents":[{"intent":"Update email","confidence_score":0.6603353}]},{"text":"But it's I've gotta check it and make sure it's working. It hasn't been used for so long. That's alright.","start_word":3748,"end_word":3767,"intents":[{"intent":"Check and troubleshoot hotmail issue","confidence_score":0.00002185941}]}]},"sentiments":{"segments":[{"text":"Good morning, Tony. It's Tommy here, senior adviser from. How are you doing? Hello? Tell me how are you.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.2508668303489685},{"text":"I'm doing well. I'm living the dream. It's freezing in these old Queensland homes, but the sun's beautiful outside.","start_word":19,"end_word":37,"sentiment":"positive","sentiment_score":0.4654602110385895},{"text":"What about Mate, I've got the your the wood heater on. It's end?","start_word":38,"end_word":50,"sentiment":"neutral","sentiment_score":0.136727973818779},{"text":"beautiful in here.","start_word":51,"end_word":53,"sentiment":"positive","sentiment_score":0.5396751165390015},{"text":"I'm rubbed up with two jumping. Yeah. No. I'll I got get the a fire going tonight. yeah. No worries, mate. It's still cold here. Cool. Like, it's cold outside as well. It's overcast and everything, but anyway. Absolutely. Yeah. Mate, I've got you booked in for a quick catch up and a bit of an annual review. Are you still good for me Yep. this morning? Yep. Sensational. So I'm just gonna start with a quick security check, update some details. I'll run through super and see if we need to change anything and anything else in particular. Before I get started, anything in particular for you that you want me to focus on? Right.","start_word":54,"end_word":169,"sentiment":"neutral","sentiment_score":0.09331668168306352},{"text":"I really have no idea.","start_word":170,"end_word":174,"sentiment":"negative","sentiment_score":-0.38737496733665466},{"text":"That's why I got you guys. Mhmm. The only thing is I finished up working for a company in September last year Yeah. Yeah. or round round about. I think it was September. I'm not sure. It might have been a little bit earlier. Yeah. So I haven't been working since then. I had an operation on my knee, and Oh, I I'm got yeah. I'm still not back at work, so no money's been going in is what I'm trying to say. Yeah. Yeah. So a bit of a holding pattern at the moment. Yeah. I've got an up I've got an appointment tomorrow with the surgeon because things aren't I can't kneel on my knee and it's sore still and it's you know, I had it done September last year, so there's something wrong. So anyway yeah.","start_word":175,"end_word":313,"sentiment":"neutral","sentiment_score":-0.17368298768997192},{"text":"And that's not good for carpentry, I imagine.","start_word":314,"end_word":321,"sentiment":"negative","sentiment_score":-0.4438403248786926},{"text":"No. Well, the physio that I was going to said that I'm gonna have to do a career change. He goes, you won't be able to do your job anymore. And he's made a report No. of No. that. And, Yeah. That that's about it. So I'm just sort of seeing what what my options are, what else I can do. But what else Yeah. do you do if I if I could do something else? I wouldn't have been a carpenter in the beginning. You know? Fair enough. Anyway Maybe it's one of those things where some companies can use your experience and you can go into more of an office space role. Who knows? yeah. Yeah. I'm not an office guy. I Foreman did that for maybe. eight years. I was a supervisor for eight years, and, you know, as much as I like the job out on the road, I used to hate the office work. Yeah. Yeah. Yeah. I get you. Mate, I'm just gonna quickly check with you. I don't have a security question on file. Could I just confirm for the security of your info your date of birth and address? Yeah. Yeah. The twenty sixth of the fifth nineteen sixty six, and Yep. the address is 196 Road, Glenwood. Sensational.","start_word":322,"end_word":538,"sentiment":"neutral","sentiment_score":-0.09210387617349625},{"text":"Thank you for that.","start_word":539,"end_word":542,"sentiment":"positive","sentiment_score":0.4486894607543946},{"text":"And you're okay for the call to be recorded? Yeah. Go for it. Yeah.","start_word":543,"end_word":556,"sentiment":"neutral","sentiment_score":0.21416835486888883},{"text":"Perfect. Perfect.","start_word":557,"end_word":558,"sentiment":"positive","sentiment_score":0.5320854187011719},{"text":"So one of the things that I was looking at today with your super I'll give you a quick update in a second. But because you've reached your preservation age at 60, Yeah. you've got the ability to access a portion of your super if you need it. Yeah. Okay. So first question I've got is just in terms of just living. Are you okay getting anything from settling? Do you have your savings? Well, sort of exhausted the savings, and I'm I'm on a Centrelink payment at the moment. And I've yeah. I've been speaking to them about retraining as well-to-do something else. I'm just wheels turn slowly in that place, mate, but Oh, yeah. I I've can imagine. been waiting for them to get back to me because they had me with a they had me doing an online reporting online and all that sort of thing and looking for work online. I can't do that sort of stuff with a computer on my plus on it. So I've asked for, like, a to to to put me with a provider, a face to face provider. So Yep.","start_word":559,"end_word":748,"sentiment":"neutral","sentiment_score":-0.00649604003288244},{"text":"I can go and talk to them, and they can show me how things work, you know, because it's gonna be a lot easier.","start_word":749,"end_word":772,"sentiment":"positive","sentiment_score":0.37970826029777527},{"text":"And anyway, yeah, they they said that there could be funding for retraining for me as well. Yeah.","start_word":773,"end_word":790,"sentiment":"neutral","sentiment_score":0.12911078333854675},{"text":"So Cool. so hopefully, that's that's what I'm up to at the moment.","start_word":791,"end_word":803,"sentiment":"positive","sentiment_score":0.4118994176387787},{"text":"Yeah.","start_word":804,"end_word":804,"sentiment":"neutral","sentiment_score":0.28104907274246216},{"text":"Well, that's good because, you know, you pay all the taxes, and one of the things that they're there for is to provide that support for retraining and everything.","start_word":805,"end_word":833,"sentiment":"positive","sentiment_score":0.4448370039463043},{"text":"There's a bit of money that the government used for that to the providers. Yeah. So best to make use of it. And have they got you on, like, a medical exemption for settling Yeah. or not yet? They have at the moment. Yeah. So I don't have to look for work. Yeah. So that's that's been Yep. going since September last year, and they've just extended it to, I think, February. So till February. Yeah.","start_word":834,"end_word":909,"sentiment":"neutral","sentiment_score":0.020843012258410457},{"text":"But I hope I'll I'll get a Perfect.","start_word":910,"end_word":917,"sentiment":"positive","sentiment_score":0.33911487460136414},{"text":"job by then. You know?","start_word":918,"end_word":922,"sentiment":"neutral","sentiment_score":0.1260116994380951},{"text":"Like, I just can't I can't survive on the rubbish money that they give you.","start_word":923,"end_word":937,"sentiment":"negative","sentiment_score":-0.39013227820396423},{"text":"I don't Yeah. know how they What expect what's it it to. now? 700 Well, and $49,800? it's $808,180 a fortnight. Okay. You know?","start_word":938,"end_word":961,"sentiment":"neutral","sentiment_score":-0.10244539380073547},{"text":"So it's bugger all.","start_word":962,"end_word":965,"sentiment":"negative","sentiment_score":-0.4418124556541443},{"text":"So what's the I mean, future good news for you is because you hit that preservation edge, the moment you get into that next role, if you can let us know what the income's looking like, I can set up a bit of a they call it a TTR strategy transition to retirement.","start_word":966,"end_word":1018,"sentiment":"positive","sentiment_score":0.4170345962047577},{"text":"Have we spoken to you about that before? No. So all it is is let's say that you get that job in your own $80 or something. Right? Yeah.","start_word":1019,"end_word":1047,"sentiment":"neutral","sentiment_score":0.05449581891298294},{"text":"You can because you can access up to 10% of your super.","start_word":1048,"end_word":1059,"sentiment":"positive","sentiment_score":0.3461388349533081},{"text":"You can essentially pull it out, put it back in again for a tax deduction, and the difference in the taxes boost up your super. So one of the things is is you can put a thousand dollars in. It only costs you 800. You pull 800 out. You've got the same money pay to pay, but $200 goes into the super for the tax differences. So it's just one of those things between 60 and 67 that we can do to kind of speed it up a little bit without costing you Yeah. anything. Right. So I'm gonna put a flag on the file that when that occurs, I'm gonna jump into and set that up for you. Yeah. No worries. Cool. So when I The get other a job, thing I'll too is when just I with the yep. sorry. I was gonna say, so when I get a job, I'll I'll ring you guy you back, and we'll go from there, do we? Is Yeah. that Pretty right? much. Like, as soon as you you get that job, I'll Yep. get appointment with you. We'll go through what the income looks like, the duties, and I'll update the plan. And then what I'll Yep. do is I'll set up a bit of a a pension account that lets us do that sort of revolving call it a retortribution. So, yeah, just Righto. give us a buzz and also you out from there. Righto. No worries.","start_word":1060,"end_word":1307,"sentiment":"neutral","sentiment_score":0.22089627385139465},{"text":"Cool. With the server itself, even without the contributions going it's growing pretty well.","start_word":1308,"end_word":1321,"sentiment":"positive","sentiment_score":0.4937713486807687},{"text":"The market kind of took a bit of a dive in February and March because of the Yeah. war and everything, but still back in the positive.","start_word":1322,"end_word":1348,"sentiment":"neutral","sentiment_score":-0.04879910498857498},{"text":"So I think it's grown from a 163,000 to a $176.","start_word":1349,"end_word":1359,"sentiment":"positive","sentiment_score":0.3430509865283966},{"text":"07 5 Alright. 6. Yeah. Another $13 up. Yeah. K. Two things I've got though is because we've got you in about nine different investment options, you know, some of them are like gold, gas, property, all kinds of different things. Yeah.","start_word":1359,"end_word":1400,"sentiment":"neutral","sentiment_score":0.07480201870203018},{"text":"Pretty much all of them have been up really, really well.","start_word":1401,"end_word":1411,"sentiment":"positive","sentiment_score":0.373822033405304},{"text":"There's just one option there that kind of dragged its feet a little bit and gone into the negative, which is a Yep. a better option. So normally, when one out of eight doesn't do too well, it's not really much of a concern. Yeah.","start_word":1412,"end_word":1456,"sentiment":"neutral","sentiment_score":-0.12588271498680115},{"text":"If half of them were were going to negative, there'd be something serious. We'd have to kind of overhaul your investments.","start_word":1457,"end_word":1477,"sentiment":"negative","sentiment_score":-0.4031537175178528},{"text":"Yeah. Right. Okay. I was I was actually wondering how it was going because when they they send they send a report in, I I don't know, probably every quarter or something, Yeah. is it, I get one? That hub is it hub twenty five or hub twenty three, whatever it is? I've got no idea what I'm that 20 means. 4. Yeah. Yeah. I got no idea It's just what the that name of means. the Like, company I still. yeah. I'm I'm trying to read it, and I'm thinking, what the hell? I've got One no idea. But anyway yes. And, you know, the the the it gives of you the things like I'll do an we've invested this much and this is what's happening and it just doesn't make sense to me. You know? And I'm just thinking, yeah. oh, It's I happen more for to the make people them who money. yeah.","start_word":1478,"end_word":1633,"sentiment":"neutral","sentiment_score":-0.14376579225063324},{"text":"If you're interested in all the buyers and sales and trades of all the things that are going on under the hood, it's nice.","start_word":1634,"end_word":1657,"sentiment":"positive","sentiment_score":0.36971715092659},{"text":"But if you just wanna make sure your soup is growing, it doesn't help as much as the as the main report.","start_word":1658,"end_word":1679,"sentiment":"negative","sentiment_score":-0.4727785587310791},{"text":"Yeah. Yeah. I'm gonna send you through a pack today just with the performance report on that. And the easiest way to understand it is you'll have two pages Alright. on it. Mhmm. Big table, big blue table. The first one's gonna have a whole bunch of different investments listed. And the very right hand side will show you, like, a percentage return for each one of them. Got it. And on the second page, it'll have just one line, and that one percentage will be for all of your super combined. And it's the easiest thing to look at is just be look at that second page. Here's a table. Oh, it's up 8%. I've made $17. That's what happened. Yep. Yep. Right. K. So I'll I'll pop that through to you. Overall, yeah, it kind of bounced up and down a little bit.","start_word":1680,"end_word":1824,"sentiment":"neutral","sentiment_score":0.17178508639335632},{"text":"It's growing pretty well.","start_word":1825,"end_word":1828,"sentiment":"positive","sentiment_score":0.4217223823070526},{"text":"Not Yeah. too concerned. The only thing that I wanted to check with you is Mhmm. just in terms of, like, risk level. Yep. So because you're in a growth, which is that four out of five, you've got about 80% of your money in growth assets. There's property, you know, high risk, high return, 20% in the safest side of things. So Yep. that's pretty much trying to set you up for getting pretty high returns, Mhmm. but it's not the high risk. Just the one below it. Now, normally, Yep. you need around about seven to nine years to be invested in in a growth risk profile because you don't wanna be sitting there at a, you know, medium to high risk a day before you retire and you lose the thirtieth super the day before you go to access it. Do you know what I mean? Yeah. On the flip side, though, because you've got under $200, I'm assuming you're still wanting to kind of grow it as much as possible and then maybe slow down the risk when you're a bit closer to pension. Yeah. Yeah. That's that's what I was thinking. Maybe maybe we should up the risk a little bit, make a bit more money. But yeah. You know, I thought I'd leave that up to you guys and see what you think. Yeah. Well, at the moment, what I was thinking was because of just age in general, the conversation I'm gonna be having with you over the next few years is about when we slowly reduce the risk. I wouldn't increase it today just because I think the world's probably still got a few explosions left, and Yeah. I don't wanna bump you up and then $30 goes in the next couple of months. Yeah. Right. But Yeah. what I'm What's sort of thinking the likelihood as a happy of medium that happening, is we keep though? it at well, we've already had one bit of a a chunk happen earlier in the year. It's pretty much a a fifty fifty for the rest of the year, and then hopefully things kind of settle down for next year. So all that really means like, we use a lot of buzzwords like volatility, and basically what it means is higher highs and lower lows. Yep. It's not gonna be jumping up and up and down 2 or $3. It's gonna be jumping up and down 10 or $15. Yeah. So it'll average out over seven years. That's fine. So what I'm basically thinking is we keep it in that growth risk profile at the moment because you need to grow it. When you get Yep.","start_word":1829,"end_word":2280,"sentiment":"neutral","sentiment_score":0.014242323000082928},{"text":"that next job, I'll set you up with that TTR pension to get the contributions pumping up for you. Yep. And then Righto. in a year or two's time, if we've had a good return, I can start reducing the risk a little bit.","start_word":2281,"end_word":2324,"sentiment":"positive","sentiment_score":0.4175747036933899},{"text":"Okay. How's that sound? No worries.","start_word":2325,"end_word":2330,"sentiment":"neutral","sentiment_score":0.23181700706481936},{"text":"Yeah. Sounds sounds like you know what you do. Cool. But I I do take it very seriously.","start_word":2331,"end_word":2348,"sentiment":"positive","sentiment_score":0.4531373381614685},{"text":"I've been doing it for twelve years, and to me, it's not just a number on the screen. It's what you're gonna be living off in under a decade's time.","start_word":2349,"end_word":2378,"sentiment":"neutral","sentiment_score":0.28651338815689087},{"text":"So Yeah. That's exactly right.","start_word":2379,"end_word":2383,"sentiment":"positive","sentiment_score":0.4877541959285736},{"text":"Yeah. not lose Yep. it No worries.","start_word":2384,"end_word":2390,"sentiment":"neutral","sentiment_score":0.2561831474304199},{"text":"Appreciate it.","start_word":2391,"end_word":2392,"sentiment":"positive","sentiment_score":0.5850498676300049},{"text":"all. No worries. So what I'm gonna do, I'll put a couple of slides in the account that when you call in with that new Mhmm. position, we'll still touch base in a few months just to see how you're going. We'll go through, update the Yep. investments a little bit, update the pension, and sort of make sure the contributions are going in. And we'll send you, like, a an SGC form to give to that employer as well. No worries. And, Tony, I did wanna just quickly check with you, update two little details, but also just in terms of, like, a state plan. We've got Ben listed as your next of kin. Yep. Now in terms of, like, wills and powers of attorney and beneficiary nominations, what are your thoughts on on the state plan? Sorry. What was that? What are my thoughts on what? In terms of, like, a state planning as far as, like, putting in place a will, a beneficiary for who the super goes to, is there anyone there that you wanna make sure it's all lined up for? Or Look. I haven't I haven't thought about that at this stage. I probably should start thinking about it at my age, but it's something that I'll have to think about and sort out, I suppose. Yeah. What I'll do is I'll put another flag on there just to when we speak next, I'll see how you went with it. Yeah. We can send you out some beneficiary forms if you got someone you would like to nominate for the super side of things. But in terms of the will, you can always do, Yeah. like, a a will from the post office for $25. They're government through if you don't Okay. have anything too complex going on. No. I don't really. If you ever need any help on, you know, for you to nominate, what the type of nominations are, I can walk you through that as well. Yeah. Yeah. Alright then. I'll have a have But a think I just about want that. to yeah. Yeah.","start_word":2393,"end_word":2746,"sentiment":"neutral","sentiment_score":0.0828334759857695},{"text":"Appreciate.","start_word":2747,"end_word":2747,"sentiment":"positive","sentiment_score":0.5487512350082397},{"text":"And, again, it's not rush. It's like it's it's up to you kind of thing. This is one of the things that I have to kind of remind you on to say, hey. This isn't in place. And when you figure it out, we'll help you with the paperwork. Yeah. Yep. No worries. Tony, we've got you already on you did sign a service agreement recently, and we've still got you on the discounted fees for the 1.1% in the super then. So Mhmm. that's not due up until this time next year. But like I said, I'm just gonna put in for someone to contact you every three months just to see how you're going so we can jump on those strategies once the job's lined up. No worries.","start_word":2748,"end_word":2877,"sentiment":"neutral","sentiment_score":0.17191503942012787},{"text":"Sounds good.","start_word":2878,"end_word":2879,"sentiment":"positive","sentiment_score":0.4454166889190674},{"text":"Can I just quickly check with you in terms of assets and liabilities? Just wanna update the file a little bit, and Mhmm. then I can pretty much let you go. Cool. Now this might be a bit old. I do apologize because we've changed systems, and I'm just trying to cross reference everything. We had a car motorbike boat and caravan. Yeah.","start_word":2880,"end_word":2942,"sentiment":"neutral","sentiment_score":-0.0099820913746953},{"text":"Caravan's gone. Caravan's gone.","start_word":2943,"end_word":2946,"sentiment":"negative","sentiment_score":-0.5040180683135986},{"text":"Yeah. Still I needed with the some boat. money, so I sold the caravan. Yeah. What Yep. boat was it? Does it say what It was just a. yeah. It's still got the tinny. Yeah. Yeah. Yep. How much did you sell? Caravan? Cool. I sold it to 10,000. Okay. Cool. Cool. Those. Still got the car and the motorbike. I do. Yeah. Yep. And the last two things was there was a mention that you might have had about $60 worth of shares, some shares sitting there from previous company. Look. I I spent a thousand dollars on on some shares with Comsec, But they had a restructure or they sold the company or something, and I I ended up I ended up with about a $100 worth of shares left. Because Ross. apparently, when when they sell them, they take your shares or something. I don't know how it works. And then the company that took over said that because I've got under $500 worth that they're gonna give me like, they're gonna close it close the account and send the month the rest of the money to me. And Oh, that gotcha. was that was probably six months ago. I still haven't seen any money. I've I've run them and my state hasn't been processed yet. But so anyway, it it was like a 100 and $160 or a $130 or something.","start_word":2947,"end_word":3181,"sentiment":"neutral","sentiment_score":-0.07692394405603409},{"text":"So I haven't seen any of that yet. That I don't could know be what on its way.","start_word":3182,"end_word":3199,"sentiment":"negative","sentiment_score":-0.3438321650028229},{"text":"yeah. Who knows? Who knows? And the Yeah. last So one was oh, sorry, mate. You go. no, that was all. That was all. Just with the home. We had a a home paid off, 850,000 value. Yeah. The home the home was valued at 900, but I I had to make a I had to do a mortgage on it because my eldest son needed money. So I've got a 150 Okay. thousand dollar mortgage on it now, which he's paying now. He's paying the repayments.","start_word":3200,"end_word":3286,"sentiment":"neutral","sentiment_score":-0.10022005284654684},{"text":"Yes. Perfect. Well, hopefully, that's all sorted sooner rather than later. Couple of kids out is always good.","start_word":3287,"end_word":3304,"sentiment":"positive","sentiment_score":0.521569550037384},{"text":"But Well, what do you do? You gotta are you help looking him out. to do any yeah. Especially these days, though, you wouldn't believe how many people I talk to pretty much every day. Kids moving back home with parents, parents going guarantor Yeah.","start_word":3305,"end_word":3349,"sentiment":"neutral","sentiment_score":-0.07743057608604431},{"text":"for loans, people selling their houses, people can't get their houses. It's a bit of a mess.","start_word":3350,"end_word":3366,"sentiment":"negative","sentiment_score":-0.3724384903907776},{"text":"Yeah. Yeah. So I've got those figures updated. Is there any other loans or assets that I haven't already noted? No. That's it.","start_word":3367,"end_word":3389,"sentiment":"neutral","sentiment_score":-0.004237527493387461},{"text":"Perfect.","start_word":3390,"end_word":3390,"sentiment":"positive","sentiment_score":0.33575183153152466},{"text":"Alrighty. Okay, Tony. Mate, I've got everything up to date now. Bit of a plan going forward for the next six to twelve months. Do Yep. you have any questions for me at this point? No. Not really. No. K. Well, just keep an eye out. We'll send you an email with that report pack for the performance of the super and everything. And then, Okay. like I said, if something gets sorted with the knee and the job, give us a buzz. But, otherwise, I'm just gonna pencil in for the team to reach out to you in a few months. No worries. Now that email that you've got, what is it? Yep. Sorry. Key.Chica@Hotmail.com. Okay. Can I change it? Because I'm having problems with that email address. Yeah. Of course, you can. I'm losing I'm losing emails. Like, I'll get the email and then it'll just disappear. So can we change Yep. it to Go for t l m dot chica Yep. @gmail.com? Perfect. Tlm.chika@gmail.com. Dot chickas? And that's Yep. c h I k a? Yep. Exactly the same. Yep. If you can send Alrighty. it there, So please. I will yeah. Yep. Report will go out to that one, and I'll Yep. update it on our system. It's pretty much in the next two minutes. I'm assuming should we update that with the old hub twenty four super fund so it's going there? Yes, please. Yes. So I'll see if we can update your email. I don't think they they require forms or anything, but I'll have a little look at that. Yeah. I I might need to just flick out a quick form to update the email on it because that's their security. All goes through the emails. Yeah. Cool. Alright. So for that one, next person you speak to, Michelle, will probably give you a buzz just to give you an update on updating the email with Hub twenty four. No worries. And we'll probably just post it out with a return on the local something like that, unless you got access to a printer. Right? I've got a printer here. Yeah. But it's I've gotta check it and make sure it's working. It hasn't been used for so long. That's alright. They usually break these ones if you don't use them for a while. It's well, there's pain in the butt, aren't they? Yeah. And they're designed to break, but I'll I'll Do you still have access to that Hotmail just in case? Yeah. Yeah. I'll do. I'll do. Cool. Alright. I'll I'll see what the easiest way is, and then we'll get Michelle to give you a buzz and get that fixed up on Hub. No worries at all.","start_word":3391,"end_word":3846,"sentiment":"neutral","sentiment_score":0.045301107971585895},{"text":"Tommy, good on you. Awesome, mate.","start_word":3847,"end_word":3852,"sentiment":"positive","sentiment_score":0.5468505024909973},{"text":"It Anything was else I can do for you before I let you Tommy. go? Yeah. Yep. No. That's Sorry. yep. No. It's alright. I just thought, did you get that right? No, Tommy. That's it, mate.","start_word":3853,"end_word":3889,"sentiment":"neutral","sentiment_score":0.07044206116650556},{"text":"I'm all good. Perfect. I'm all good. You you go ahead and make me more money.","start_word":3890,"end_word":3905,"sentiment":"positive","sentiment_score":0.5614449381828308},{"text":"Okay. Please.","start_word":3906,"end_word":3907,"sentiment":"neutral","sentiment_score":0.24323488771915436},{"text":"Well done, Tony. Well done.","start_word":3908,"end_word":3912,"sentiment":"positive","sentiment_score":0.4266604483127594},{"text":"You leave it with us, Yeah. mate. Look.","start_word":3913,"end_word":3920,"sentiment":"neutral","sentiment_score":0.1443791687488556},{"text":"I'll Thanks let very much for your time today.","start_word":3921,"end_word":3929,"sentiment":"positive","sentiment_score":0.5465211272239685},{"text":"no worries.","start_word":3930,"end_word":3931,"sentiment":"neutral","sentiment_score":0.2951037287712097},{"text":"Thank you. And, mate, best of luck with all the surgery and settling.","start_word":3932,"end_word":3944,"sentiment":"positive","sentiment_score":0.4794396758079529},{"text":"It's not fun, but I'll try and make sure that we're the the least annoying of the three, and we'll get a few things sorted here in the background.","start_word":3945,"end_word":3973,"sentiment":"neutral","sentiment_score":0.13550537824630737},{"text":"Good on you, Tommy. Thank you very much. Awesome. Have a great week. You too. Bye now. Cheers.","start_word":3974,"end_word":3991,"sentiment":"positive","sentiment_score":0.6749657988548279},{"text":"Bye.","start_word":3992,"end_word":3992,"sentiment":"neutral","sentiment_score":0.2895231544971466}],"average":{"sentiment":"neutral","sentiment_score":0.05799169773008765}}}}