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We can go ahead and supply you a services from Gigafy Network, and I'll be more than happy to take note all the details that I need. In that way, we can go ahead and ask our team to proceed. Okay? Just bear with me here. May I have your first name? Thank you. Nice to have you in the line, Vanessa. And may I have your address, please? Mhmm. Mhmm. How do you spell it? Okay. Thank you. So Commercial Road, Newstead. Queensland 4006. Okay. Perfect. One moment. Just check here. So I can confirm that your... The network of the device available on our end. And then what speed are you eyeing for, or how many people will be using the Internet? Is there any gamer or just for regular web browsing, WhatsApp, Messenger? Mhmm. YouTube, the the the standard usage. Mhmm. Yeah. Thank you so much. And, usually, what we have here... Actually, we have a lot of plans. The 25 MBPS is $70, and then 50 MBPS is $85. 100 MBPS is $95. So... Mhmm. Yeah. MBPS is the speed of the Wi Fi or Internet service, and then this is unlimited, no cap. And it is also symmetrical. It means to say you're getting the same 50 MBPS download and 50 MBPS upload. And then for Gigafy... But nothing to worry. I understand that this might be a technical side, but if you need any further clarification, we do have our dedicated technical representative to further assist you. Alright? So for... Mhmm. But I would suggest if you're just using it for a standard streaming, surfing the web, Messenger, YouTube, Netflix, TikTok, the 100 MBPS will do. Actually, the 50 MBPS will work, but to have it premium, you can go to 100 and b p s. You're just adding $10. And, also, I just wanted to tell you, if you are opting for twelve month or twenty four month contract, we do have a current promo as we have a new site right now. You're getting 15% discount for your first six months, and then no router required. Have you seen any device that mounted on the wall from your premises? Yeah. It's a little black box. Okay. So no worries. Here's what I'm going to do. I don't want you to provide any hard time. I'll go ahead and endorse your phone number to one of our technical representative, and then they will call you back shortly. In that way, they can confirm if there's any... Actually, it's not an NTD, but it's a box that's being connected to the Internet services. And then once the services has been activated, they will just provide you, like, the password, and you can you can be connected to the Internet as soon as possible. It might not need a router, but they will go ahead and confirm this because they are the one who has an access and check this for you. You found something? Mm-mm. Okay. Thank you. So it might be this one, but they will go ahead and confirm. Is it okay to call you for about twenty minutes? Okay. Thank Okay. Yeah. No worries. Yeah. Correct. Yeah. Yeah. Definitely, Vanessa. Our tech rep will go ahead and call you, and they are the one who is... Can further assist you. Just to confirm, your address is Unit 50227 Commercial Road, Newstead, Queensland 4006. Thank you so much. So, yeah, please keep your line open. They will go ahead and get in touch with you after their meeting. They're just on a meeting right now. Okay. Yes. Definitely. Yes. After... Within fifteen to twenty minutes, they are about to wrap up the meeting. Okay? Okay. You're welcome. Have a good one. 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Good afternoon. Thank you so much for calling your Tel account. How may I help you today? Mhmm.\n\nOh, Gigafy. That's great to hear. We can go ahead and supply you a services from Gigafy Network, and I'll be more than happy to take note all the details that I need. In that way, we can go ahead and ask our team to proceed. Okay?\n\nJust bear with me here. May I have your first name? Thank you. Nice to have you in the line, Vanessa. And may I have your address, please?\n\nMhmm. Mhmm. How do you spell it? Okay. Thank you.\n\nSo Commercial Road, Newstead. Queensland 4006. Okay. Perfect. One moment.\n\nJust check here. So I can confirm that your... The network of the device available on our end. And then what speed are you eyeing for, or how many people will be using the Internet? Is there any gamer or just for regular web browsing, WhatsApp, Messenger?\n\nMhmm. YouTube, the the the standard usage. Mhmm. Yeah. Thank you so much.\n\nAnd, usually, what we have here... Actually, we have a lot of plans. The 25 MBPS is $70, and then 50 MBPS is $85. 100 MBPS is $95. So...\n\nMhmm. Yeah. MBPS is the speed of the Wi Fi or Internet service, and then this is unlimited, no cap. And it is also symmetrical. It means to say you're getting the same 50 MBPS download and 50 MBPS upload.\n\nAnd then for Gigafy... But nothing to worry. I understand that this might be a technical side, but if you need any further clarification, we do have our dedicated technical representative to further assist you. Alright? So for...\n\nMhmm. But I would suggest if you're just using it for a standard streaming, surfing the web, Messenger, YouTube, Netflix, TikTok, the 100 MBPS will do. Actually, the 50 MBPS will work, but to have it premium, you can go to 100 and b p s. You're just adding $10. And, also, I just wanted to tell you, if you are opting for twelve month or twenty four month contract, we do have a current promo as we have a new site right now.\n\nYou're getting 15% discount for your first six months, and then no router required. Have you seen any device that mounted on the wall from your premises? Yeah. It's a little black box. Okay.\n\nSo no worries. Here's what I'm going to do. I don't want you to provide any hard time. I'll go ahead and endorse your phone number to one of our technical representative, and then they will call you back shortly. In that way, they can confirm if there's any...\n\nActually, it's not an NTD, but it's a box that's being connected to the Internet services. And then once the services has been activated, they will just provide you, like, the password, and you can you can be connected to the Internet as soon as possible. It might not need a router, but they will go ahead and confirm this because they are the one who has an access and check this for you. You found something? Mm-mm.\n\nOkay. Thank you. So it might be this one, but they will go ahead and confirm. Is it okay to call you for about twenty minutes? Okay.\n\nThank Okay. Yeah. No worries. Yeah. Correct.\n\nYeah. Yeah. Definitely, Vanessa. Our tech rep will go ahead and call you, and they are the one who is... Can further assist you.\n\nJust to confirm, your address is Unit 50227 Commercial Road, Newstead, Queensland 4006. Thank you so much. So, yeah, please keep your line open. They will go ahead and get in touch with you after their meeting. They're just on a meeting right now.\n\nOkay. Yes. Definitely. Yes. After...\n\nWithin fifteen to twenty minutes, they are about to wrap up the meeting. Okay? Okay. You're welcome. Have a good one.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.32,"sentiment":"positive","sentiment_score":0.3358459174633026},{"text":"Good afternoon.","start":0.32,"end":0.98,"sentiment":"positive","sentiment_score":0.5286607146263123},{"text":"Thank you so much for calling your Tel account.","start":1.04,"end":3.04,"sentiment":"positive","sentiment_score":0.7197088532977634},{"text":"How may I help you today?","start":3.04,"end":4.26,"sentiment":"positive","sentiment_score":0.552069624265035},{"text":"Mhmm.","start":12.4,"end":12.9,"sentiment":"neutral","sentiment_score":-0.011506895534694197}],"sentiment":"positive","sentiment_score":0.587971467181648,"num_words":19,"start":0.08,"end":12.9},{"sentences":[{"text":"Oh, Gigafy.","start":21.794998,"end":22.775,"sentiment":"neutral","sentiment_score":0.21487823128700256},{"text":"That's great to hear.","start":22.835,"end":23.794998,"sentiment":"positive","sentiment_score":0.6914612650871277},{"text":"We 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the standard usage.","start":126.945,"end":130.085,"sentiment":"neutral","sentiment_score":-0.00760811660438776},{"text":"Mhmm.","start":136.465,"end":136.965,"sentiment":"neutral","sentiment_score":0.04155494645237923},{"text":"Yeah.","start":137.585,"end":137.97,"sentiment":"neutral","sentiment_score":0.032516561448574066},{"text":"Thank you so much.","start":140.61,"end":141.91,"sentiment":"positive","sentiment_score":0.7273014783859253}],"sentiment":"neutral","sentiment_score":0.22604251506093603,"num_words":13,"start":126.705,"end":141.91},{"sentences":[{"text":"And, usually, what we have here...","start":142.69,"end":145.35,"sentiment":"neutral","sentiment_score":0.14304710800449053},{"text":"Actually, we have a lot of plans.","start":145.89,"end":147.75,"sentiment":"neutral","sentiment_score":0.080634491784232},{"text":"The 25 MBPS is $70, and then 50 MBPS is $85.","start":148.21,"end":156.13501,"sentiment":"neutral","sentiment_score":0.05910161035982045},{"text":"100 MBPS is 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four month contract, we do have a current promo as we have a new site right now.","start":236.49501,"end":247.34,"sentiment":"neutral","sentiment_score":0.2372828835950178}],"sentiment":"neutral","sentiment_score":0.15783491704080785,"num_words":84,"start":212.17499,"end":247.34},{"sentences":[{"text":"You're getting 15% discount for your first six months, and then no router required.","start":247.34,"end":255.36,"sentiment":"neutral","sentiment_score":0.3138940706849098},{"text":"Have you seen any device that mounted on the wall from your premises?","start":256.46,"end":263.455,"sentiment":"neutral","sentiment_score":0.0015618193608063918},{"text":"Yeah.","start":290.555,"end":290.955,"sentiment":"neutral","sentiment_score":-0.0963130220770836},{"text":"It's a little black 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Hi. I've just moved into a building, and I was just reading through my tenancy building sort of thing. And it said that it's an embedded... We go through altogether group. It said embedded, and it said to the Internet, it's gotta be Gigafy. Yeah. Thank you. Vanessa, v a n e s s a, Unit 502, Number 27, Commercial Road, Newstead, Queensland... Oh, N E W S T E A D Road, Tenerife. No. Sorry. Newstead. Sorry. Commercial Road. Sorry. Newstead, not Tenerife. That's around the block. Yep. 4006 Queensland. Two. No. No. No. No. No gamers. Just web browsing and Internet so we can do Netflix, things like that. Oh, yeah. YouTube. So my daughter my daughter will go on, like, you know, Snapchat. She'll go on YouTube, TikTok, Internet, but no games. Yep. I don't understand the technical side. Could you run that through me, please? Mhmm. Mhmm. Yeah. Because... Yeah. Because I I don't I don't know what the forty five eighty five... I I don't know what the I don't know what I need. Like, I don't want it slow, obviously. Yep. And they they... I mean, I've got from my... I've got a Telstra, like, I think it's... I can show you what I've got that I bought over from my old place, but I don't know if it's gonna work here. I don't know how any of this works. I can see in my bedroom, there's this, like, little white thing and it's got apple on it. It's a little turn thing. It... No. It says on off... I don't know where it is. No. It's a little... It says on and off. I just thought it was Apple, but maybe it's not. Sorry. It's not Apple. It's this little white little circle thing, and it's it's just sitting on the wall. I don't know what the hell it is. Mhmm. I don't know what that is. Let's have a look. So I'll go out to the lounge room. I really could possibly get all the... Oh, there's a Apple TV box? Mhmm. Yes. Oh, come on. I found something. I found something. N b NNBN CO box. I've just found love. And then it's got a number. 4N for November, W for whiskey, F for foxtrot, 06025N for November, T for tango, D for dog, 0026. Yeah. Yes. Of course. Plus I also have... I've also got a Telstra box I took from my last house that it plugs in. It's got Telstra on it, and it it says power, five g, mobile signal, Wi Fi, Internet, and phone. I have no idea. But maybe I just use the one that I've got. Maybe somebody call me back down because I really don't know what's happening. Thank you. Correct. Thank you. Okay. No problem at all. Do you think it will be able to go on today? Or okay. Okay, love. No problem. Thank you so much. Thank you. Bye bye. Bye. Thank you. 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Hi. I've just moved into a building, and I was just reading through my tenancy building sort of thing. And it said that it's an embedded... We go through altogether group.\n\nIt said embedded, and it said to the Internet, it's gotta be Gigafy. Yeah. Thank you. Vanessa, v a n e s s a, Unit 502, Number 27, Commercial Road, Newstead, Queensland... Oh, N E W S T E A D Road, Tenerife.\n\nNo. Sorry. Newstead. Sorry. Commercial Road.\n\nSorry. Newstead, not Tenerife. That's around the block. Yep. 4006 Queensland.\n\nTwo. No. No. No. No.\n\nNo gamers. Just web browsing and Internet so we can do Netflix, things like that. Oh, yeah. YouTube. So my daughter my daughter will go on, like, you know, Snapchat.\n\nShe'll go on YouTube, TikTok, Internet, but no games. Yep. I don't understand the technical side. Could you run that through me, please? Mhmm.\n\nMhmm. Yeah. Because... Yeah. Because I I don't I don't know what the forty five eighty five...\n\nI I don't know what the I don't know what I need. Like, I don't want it slow, obviously. Yep. And they they... I mean, I've got from my...\n\nI've got a Telstra, like, I think it's... I can show you what I've got that I bought over from my old place, but I don't know if it's gonna work here. I don't know how any of this works. I can see in my bedroom, there's this, like, little white thing and it's got apple on it. It's a little turn thing.\n\nIt... No. It says on off... I don't know where it is. No.\n\nIt's a little... It says on and off. I just thought it was Apple, but maybe it's not. Sorry. It's not Apple.\n\nIt's this little white little circle thing, and it's it's just sitting on the wall. I don't know what the hell it is. Mhmm. I don't know what that is. Let's have a look.\n\nSo I'll go out to the lounge room. I really could possibly get all the... Oh, there's a Apple TV box? Mhmm. Yes.\n\nOh, come on. I found something. I found something. N b NNBN CO box. I've just found love.\n\nAnd then it's got a number. 4N for November, W for whiskey, F for foxtrot, 06025N for November, T for tango, D for dog, 0026. Yeah. Yes. Of course.\n\nPlus I also have... I've also got a Telstra box I took from my last house that it plugs in. It's got Telstra on it, and it it says power, five g, mobile signal, Wi Fi, Internet, and phone. I have no idea. But maybe I just use the one that I've got.\n\nMaybe somebody call me back down because I really don't know what's happening. Thank you. Correct. Thank you. Okay.\n\nNo problem at all. Do you think it will be able to go on today? Or okay. Okay, love. No problem.\n\nThank you so much. Thank you. Bye bye. Bye. 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Queensland.","start":85.58,"end":87.28,"sentiment":"neutral","sentiment_score":0.016595132648944855}],"sentiment":"neutral","sentiment_score":-0.012252866205844011,"num_words":11,"start":76.985,"end":87.28},{"sentences":[{"text":"Two.","start":113.97,"end":114.47,"sentiment":"neutral","sentiment_score":-0.011984171345829964},{"text":"No.","start":116.85,"end":117.35,"sentiment":"neutral","sentiment_score":-0.053436070680618286},{"text":"No.","start":118.93,"end":119.33,"sentiment":"neutral","sentiment_score":-0.1005122810602188},{"text":"No.","start":119.33,"end":119.409996,"sentiment":"neutral","sentiment_score":-0.0980404019355774},{"text":"No.","start":119.409996,"end":119.729996,"sentiment":"neutral","sentiment_score":-0.10033555328845978}],"sentiment":"neutral","sentiment_score":-0.07286169566214085,"num_words":5,"start":113.97,"end":119.729996},{"sentences":[{"text":"No gamers.","start":119.729996,"end":120.63,"sentiment":"neutral","sentiment_score":-0.10296846926212311},{"text":"Just web browsing and Internet so we can do Netflix, things like that.","start":121.215004,"end":127.155,"sentiment":"neutral","sentiment_score":-0.014878691102449711},{"text":"Oh, yeah.","start":128.735,"end":129.295,"sentiment":"neutral","sentiment_score":0.0007627839222550392},{"text":"YouTube.","start":129.295,"end":129.795,"sentiment":"neutral","sentiment_score":-0.004371963441371918},{"text":"So my daughter my daughter will go on, like, you know, Snapchat.","start":130.015,"end":134.035,"sentiment":"neutral","sentiment_score":0.0965784564614296}],"sentiment":"neutral","sentiment_score":0.025224505302806694,"num_words":30,"start":119.729996,"end":134.035},{"sentences":[{"text":"She'll go on YouTube, TikTok, Internet, but no games.","start":134.335,"end":139.31,"sentiment":"neutral","sentiment_score":0.056444556969735354},{"text":"Yep.","start":139.45,"end":139.95,"sentiment":"neutral","sentiment_score":0.2262091338634491},{"text":"I don't understand the technical side.","start":160.315,"end":162.63501,"sentiment":"neutral","sentiment_score":-0.1560117801030477},{"text":"Could you run that through me, please?","start":162.63501,"end":164.735,"sentiment":"neutral","sentiment_score":-0.05251656898430416},{"text":"Mhmm.","start":172.14,"end":172.64,"sentiment":"neutral","sentiment_score":0.13105595111846924}],"sentiment":"neutral","sentiment_score":-0.018267523574953277,"num_words":24,"start":134.335,"end":172.64},{"sentences":[{"text":"Mhmm.","start":185.895,"end":186.395,"sentiment":"neutral","sentiment_score":0.03306148201227188},{"text":"Yeah.","start":200.56,"end":200.88,"sentiment":"neutral","sentiment_score":-0.005364866927266121},{"text":"Because...","start":200.88,"end":201.38,"sentiment":"neutral","sentiment_score":-0.012140987440943718},{"text":"Yeah.","start":201.52,"end":201.76001,"sentiment":"neutral","sentiment_score":-0.012984782457351685},{"text":"Because I I don't I don't know what the forty five eighty five...","start":201.76001,"end":206.0,"sentiment":"neutral","sentiment_score":-0.14242324691552383}],"sentiment":"neutral","sentiment_score":-0.1087606685126529,"num_words":17,"start":185.895,"end":206.0},{"sentences":[{"text":"I I don't know what the I don't know what I need.","start":206.0,"end":209.325,"sentiment":"neutral","sentiment_score":-0.22465981294711432},{"text":"Like, I don't want it slow, obviously.","start":209.325,"end":211.505,"sentiment":"neutral","sentiment_score":-0.20253685968262808},{"text":"Yep.","start":221.645,"end":222.145,"sentiment":"neutral","sentiment_score":0.07390397787094116},{"text":"And they they...","start":263.51,"end":264.975,"sentiment":"neutral","sentiment_score":-0.039291299879550934},{"text":"I mean, I've got from my...","start":265.11502,"end":266.635,"sentiment":"neutral","sentiment_score":-0.019574918473760288}],"sentiment":"neutral","sentiment_score":-0.1474170760604842,"num_words":29,"start":206.0,"end":266.635},{"sentences":[{"text":"I've got a Telstra, like, I think it's...","start":266.635,"end":269.67502,"sentiment":"neutral","sentiment_score":0.0042428618762642145},{"text":"I can show you what I've got that I bought over from my old place, but I don't know if it's gonna work here.","start":269.67502,"end":274.55502,"sentiment":"neutral","sentiment_score":-0.041350206515441336},{"text":"I don't know how any of this works.","start":274.55502,"end":276.69,"sentiment":"neutral","sentiment_score":-0.30298609659075737},{"text":"I can see in my bedroom, there's this, like, little white thing and it's got apple on it.","start":276.93,"end":282.87,"sentiment":"neutral","sentiment_score":-0.023168925661593676},{"text":"It's a little turn thing.","start":284.37,"end":286.07,"sentiment":"neutral","sentiment_score":-0.04681311249732971}],"sentiment":"neutral","sentiment_score":-0.06402312791241067,"num_words":63,"start":266.635,"end":286.07},{"sentences":[{"text":"It...","start":286.21,"end":286.37,"sentiment":"neutral","sentiment_score":-0.044126152992248535},{"text":"No.","start":286.37,"end":286.61002,"sentiment":"neutral","sentiment_score":-0.22168630361557007},{"text":"It says on off...","start":286.61002,"end":288.31,"sentiment":"neutral","sentiment_score":-0.1649394892156124},{"text":"I don't know where it is.","start":288.85,"end":290.175,"sentiment":"neutral","sentiment_score":-0.2577758952975273},{"text":"No.","start":293.13498,"end":293.375,"sentiment":"neutral","sentiment_score":-0.13310235738754272}],"sentiment":"neutral","sentiment_score":-0.20040985712638268,"num_words":13,"start":286.21,"end":293.375},{"sentences":[{"text":"It's a little...","start":293.375,"end":294.01498,"sentiment":"neutral","sentiment_score":-0.10042101393143336},{"text":"It says on and off.","start":294.01498,"end":295.29498,"sentiment":"neutral","sentiment_score":-0.11362732350826263},{"text":"I just thought it was Apple, but maybe it's not.","start":295.29498,"end":297.53497,"sentiment":"neutral","sentiment_score":-0.16128476411104203},{"text":"Sorry.","start":297.53497,"end":297.775,"sentiment":"neutral","sentiment_score":-0.26673460006713867},{"text":"It's not Apple.","start":297.775,"end":298.57498,"sentiment":"neutral","sentiment_score":-0.21395848194758096}],"sentiment":"neutral","sentiment_score":-0.15412987937981432,"num_words":22,"start":293.375,"end":298.57498},{"sentences":[{"text":"It's this little white little circle thing, and it's it's just sitting on the wall.","start":298.57498,"end":302.97498,"sentiment":"neutral","sentiment_score":-0.18756672739982605},{"text":"I don't know what the hell it is.","start":302.97498,"end":304.595,"sentiment":"negative","sentiment_score":-0.45002469420433044},{"text":"Mhmm.","start":304.97998,"end":305.47998,"sentiment":"neutral","sentiment_score":-0.0954495221376419},{"text":"I don't know what that is.","start":305.62,"end":306.84,"sentiment":"neutral","sentiment_score":-0.2334426095088323},{"text":"Let's have a look.","start":307.06,"end":307.94,"sentiment":"neutral","sentiment_score":-0.01588252978399396}],"sentiment":"neutral","sentiment_score":-0.23450981655760722,"num_words":34,"start":298.57498,"end":307.94},{"sentences":[{"text":"So I'll go out to the lounge room.","start":307.94,"end":310.12,"sentiment":"neutral","sentiment_score":0.0018200099002569914},{"text":"I really could possibly get all the...","start":311.78,"end":315.3,"sentiment":"neutral","sentiment_score":-0.09360079786607198},{"text":"Oh, there's a Apple TV 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love.","start":373.31,"end":374.45,"sentiment":"positive","sentiment_score":0.42506061494350433}],"sentiment":"neutral","sentiment_score":0.10978941438305709,"num_words":18,"start":366.11002,"end":374.45},{"sentences":[{"text":"And then it's got a number.","start":374.51,"end":375.89,"sentiment":"neutral","sentiment_score":0.26404209434986115},{"text":"4N for November, W for whiskey, F for foxtrot, 06025N for November, T for tango, D for dog, 0026.","start":377.20502,"end":396.03,"sentiment":"neutral","sentiment_score":0.08321486158590567},{"text":"Yeah.","start":406.225,"end":406.725,"sentiment":"neutral","sentiment_score":0.010324819013476372},{"text":"Yes.","start":407.105,"end":407.425,"sentiment":"neutral","sentiment_score":0.056494031101465225},{"text":"Of course.","start":407.425,"end":408.065,"sentiment":"neutral","sentiment_score":0.06315013766288757}],"sentiment":"neutral","sentiment_score":0.1158087607473135,"num_words":29,"start":374.51,"end":408.065},{"sentences":[{"text":"Plus I also have...","start":408.065,"end":409.605,"sentiment":"neutral","sentiment_score":0.0636783828958869},{"text":"I've also got a Telstra box I took from my last house that it plugs in.","start":409.825,"end":416.225,"sentiment":"neutral","sentiment_score":0.01965843525249511},{"text":"It's got Telstra on it, and it it says power, five g, mobile signal, Wi Fi, Internet, and phone.","start":416.225,"end":423.65,"sentiment":"neutral","sentiment_score":-0.0062905364718876386},{"text":"I have no idea.","start":423.65,"end":424.71,"sentiment":"neutral","sentiment_score":-0.11969076469540596},{"text":"But maybe I just use the one that I've got.","start":425.33,"end":428.13,"sentiment":"neutral","sentiment_score":-0.015362364798784256}],"sentiment":"neutral","sentiment_score":-0.003446384983242683,"num_words":53,"start":408.065,"end":428.13},{"sentences":[{"text":"Maybe somebody call me back down because I really don't know what's happening.","start":428.13,"end":431.35,"sentiment":"neutral","sentiment_score":-0.10930834008524051},{"text":"Thank you.","start":435.905,"end":436.805,"sentiment":"neutral","sentiment_score":0.07812649384140968},{"text":"Correct.","start":447.185,"end":447.685,"sentiment":"neutral","sentiment_score":0.10509365797042848},{"text":"Thank you.","start":447.745,"end":448.44,"sentiment":"positive","sentiment_score":0.336797833442688},{"text":"Okay.","start":457.88,"end":458.28,"sentiment":"neutral","sentiment_score":0.06497301161289215}],"sentiment":"neutral","sentiment_score":-0.02216279457666372,"num_words":19,"start":428.13,"end":458.28},{"sentences":[{"text":"No problem at all.","start":458.28,"end":459.24,"sentiment":"neutral","sentiment_score":0.12871004827320576},{"text":"Do you think it will be able to go on today?","start":459.24,"end":461.74,"sentiment":"neutral","sentiment_score":0.0604202002286911},{"text":"Or okay.","start":461.88,"end":465.085,"sentiment":"neutral","sentiment_score":0.11237883195281029},{"text":"Okay, love.","start":466.98502,"end":467.885,"sentiment":"positive","sentiment_score":0.423877015709877},{"text":"No problem.","start":469.465,"end":470.185,"sentiment":"neutral","sentiment_score":0.31846895813941956}],"sentiment":"neutral","sentiment_score":0.1375672384386971,"num_words":21,"start":458.28,"end":470.185},{"sentences":[{"text":"Thank you so much.","start":470.185,"end":471.145,"sentiment":"positive","sentiment_score":0.5440807938575745},{"text":"Thank you.","start":471.145,"end":471.70502,"sentiment":"positive","sentiment_score":0.47315753996372223},{"text":"Bye bye.","start":471.70502,"end":472.445,"sentiment":"neutral","sentiment_score":0.21921230107545853},{"text":"Bye.","start":473.305,"end":473.805,"sentiment":"positive","sentiment_score":0.4342045783996582},{"text":"Thank you.","start":474.025,"end":474.665,"sentiment":"positive","sentiment_score":0.7430192530155182}],"sentiment":"positive","sentiment_score":0.49830054017630493,"num_words":11,"start":470.185,"end":474.665},{"sentences":[{"text":"Bye.","start":474.665,"end":475.165,"sentiment":"neutral","sentiment_score":-0.09528160840272903}],"sentiment":"neutral","sentiment_score":-0.09528160840272903,"num_words":1,"start":474.665,"end":475.165}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your Tel account. How may I help you today?\n\nChannel 1: Yes. Hi. I've just moved into a building, and I was just reading through my tenancy building sort of thing. And it said that\n\nChannel 0: Mhmm.\n\nChannel 1: it's an embedded... We go through altogether group. It said embedded, and it said to the Internet, it's gotta be Gigafy.\n\nChannel 0: Oh, Gigafy. That's great to hear. We can go ahead and supply you a services from\n\nChannel 1: Yeah.\n\nChannel 0: Gigafy Network, and I'll be more than happy to take note all the details that I need. In that way, we can go ahead and\n\nChannel 1: Thank\n\nChannel 0: ask our\n\nChannel 1: you.\n\nChannel 0: team to proceed. Okay? Just bear with me here. May I have your first name?\n\nChannel 1: Vanessa, v a n e s s a,\n\nChannel 0: Thank you. Nice to have you in the line, Vanessa. And may I have your address, please?\n\nChannel 1: Unit 502,\n\nChannel 0: Mhmm.\n\nChannel 1: Number 27,\n\nChannel 0: Mhmm.\n\nChannel 1: Commercial Road, Newstead, Queensland...\n\nChannel 0: How do you spell it?\n\nChannel 1: Oh, N E W S T E A D Road, Tenerife. No. Sorry. Newstead. Sorry.\n\nCommercial Road. Sorry. Newstead, not Tenerife. That's around the block.\n\nChannel 0: Okay. Thank you. So Commercial Road, Newstead.\n\nChannel 1: Yep. 4006\n\nChannel 0: Queensland\n\nChannel 1: Queensland.\n\nChannel 0: 4006. Okay. Perfect. One moment. Just check here.\n\nSo I can confirm that your... The network of the device available on our end. And then what speed are you eyeing for, or how many people will be using the Internet? Is there\n\nChannel 1: Two.\n\nChannel 0: any gamer or just for regular\n\nChannel 1: No.\n\nChannel 0: web browsing, WhatsApp, Messenger?\n\nChannel 1: No. No. No. No gamers. Just web browsing and Internet so we can do Netflix, things like that.\n\nChannel 0: Mhmm. YouTube, the the the\n\nChannel 1: Oh,\n\nChannel 0: standard\n\nChannel 1: yeah. YouTube.\n\nChannel 0: usage.\n\nChannel 1: So my daughter my daughter will go on, like, you know, Snapchat. She'll go on YouTube, TikTok,\n\nChannel 0: Mhmm.\n\nChannel 1: Internet,\n\nChannel 0: Yeah.\n\nChannel 1: but no games. Yep.\n\nChannel 0: Thank you so much. And, usually, what we have here... Actually, we have a lot of plans. The 25 MBPS is $70, and then 50 MBPS is $85. 100 MBPS is $95.\n\nSo...\n\nChannel 1: I don't understand the technical side. Could you run\n\nChannel 0: Mhmm.\n\nChannel 1: that through me, please?\n\nChannel 0: Yeah. MBPS is the speed of the Wi Fi or Internet service,\n\nChannel 1: Mhmm.\n\nChannel 0: and then this is unlimited, no cap. And it is also symmetrical. It means to say you're getting the same 50 MBPS download and 50 MBPS upload.\n\nChannel 1: Mhmm.\n\nChannel 0: And then for Gigafy... But nothing to worry. I understand that this might be a technical side, but if you need any further clarification, we do have our dedicated technical representative to further assist you. Alright?\n\nChannel 1: Yeah. Because...\n\nChannel 0: So\n\nChannel 1: Yeah.\n\nChannel 0: for...\n\nChannel 1: Because I I don't I don't know what the forty five eighty five... I I don't know what the I don't know what I need. Like, I don't want it slow, obviously.\n\nChannel 0: Mhmm. But I would suggest if you're just using it for a standard streaming, surfing the web, Messenger, YouTube, Netflix, TikTok,\n\nChannel 1: Yep.\n\nChannel 0: the 100 MBPS will do. Actually, the 50 MBPS will work, but to have it premium, you can go to 100 and b p s. You're just adding $10. And, also, I just wanted to tell you, if you are opting for twelve month or twenty four month contract, we do have a current promo as we have a new site right now. You're getting 15% discount for your first six months, and then no router required.\n\nHave you seen any device that mounted on the wall from your premises?\n\nChannel 1: And they they... I mean, I've got from my... I've got a Telstra, like, I think it's... I can show you what I've got that I bought over from my old place, but I don't know if it's gonna work here. I don't know how any of this works.\n\nI can see in my bedroom, there's this, like, little white thing and it's got apple on it. It's a little turn thing. It... No. It says on off...\n\nI don't know where it is.\n\nChannel 0: Yeah. It's a little black box.\n\nChannel 1: No. It's a little... It says on and off. I just thought it was Apple, but maybe it's not. Sorry.\n\nIt's not Apple. It's this little white little circle thing, and it's it's just sitting on the wall. I don't know what the hell it is. Mhmm. I don't know what that is.\n\nLet's have a look. So I'll go out to the lounge room. I really could possibly get all the... Oh, there's a Apple TV box?\n\nChannel 0: Okay. So no worries. Here's what I'm going to do. I don't want you to provide any hard time. I'll go ahead and endorse your phone number to one of\n\nChannel 1: Mhmm.\n\nChannel 0: our technical representative,\n\nChannel 1: Yes.\n\nChannel 0: and then they will call you back shortly. In that way, they can confirm if there's any... Actually, it's not an NTD, but it's a box that's being connected to the Internet services. And then once the services has been activated, they will just provide you, like, the password, and you can you can be connected to the Internet as soon as possible. It might not need a router, but they will go ahead and confirm this because they are the one who has an access\n\nChannel 1: Oh,\n\nChannel 0: and check\n\nChannel 1: come\n\nChannel 0: this\n\nChannel 1: on.\n\nChannel 0: for\n\nChannel 1: I found\n\nChannel 0: you.\n\nChannel 1: something. I found something. N\n\nChannel 0: You found\n\nChannel 1: b\n\nChannel 0: something?\n\nChannel 1: NNBN\n\nChannel 0: Mm-mm.\n\nChannel 1: CO box. I've just found love. And then it's got a number. 4N for November, W for whiskey, F for foxtrot, 06025N for November, T for tango, D for dog, 0026.\n\nChannel 0: Okay. Thank you. So it might be this one, but they will go ahead and confirm. Is it okay to call you for about twenty\n\nChannel 1: Yeah.\n\nChannel 0: minutes?\n\nChannel 1: Yes. Of course. Plus I\n\nChannel 0: Okay.\n\nChannel 1: also\n\nChannel 0: Thank\n\nChannel 1: have... I've also got a Telstra box I took from my last house that it plugs in. It's got Telstra on it, and it it says power, five g, mobile signal, Wi Fi, Internet, and phone. I have no idea.\n\nChannel 0: Okay.\n\nChannel 1: But\n\nChannel 0: Yeah.\n\nChannel 1: maybe\n\nChannel 0: No\n\nChannel 1: I\n\nChannel 0: worries.\n\nChannel 1: just use the one that I've got. Maybe somebody call\n\nChannel 0: Yeah.\n\nChannel 1: me\n\nChannel 0: Correct.\n\nChannel 1: back down because I really don't know what's happening.\n\nChannel 0: Yeah. Yeah. Definitely, Vanessa. Our tech rep will go ahead and call you,\n\nChannel 1: Thank\n\nChannel 0: and they\n\nChannel 1: you.\n\nChannel 0: are the one who is... Can further assist you. Just to confirm, your address is Unit 50227 Commercial Road, Newstead, Queensland 4006.\n\nChannel 1: Correct. Thank you.\n\nChannel 0: Thank you so much. So, yeah, please keep your line open. They will go ahead and get in touch with you after their meeting. They're just on a meeting right\n\nChannel 1: Okay.\n\nChannel 0: now.\n\nChannel 1: No problem at all. Do you think it\n\nChannel 0: Okay.\n\nChannel 1: will be able to go on today? Or\n\nChannel 0: Yes. Definitely. Yes. After...\n\nChannel 1: okay.\n\nChannel 0: Within fifteen to twenty minutes,\n\nChannel 1: Okay,\n\nChannel 0: they are\n\nChannel 1: love.\n\nChannel 0: about to wrap up the meeting. Okay?\n\nChannel 1: No problem. Thank you so much. Thank you.\n\nChannel 0: Okay.\n\nChannel 1: Bye\n\nChannel 0: You're\n\nChannel 1: bye.\n\nChannel 0: welcome. Have a good\n\nChannel 1: Bye.\n\nChannel 0: one. Bye bye.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.08,"end":0.32,"sentiment":"positive","sentiment_score":0.3358459174633026},{"text":"Good afternoon.","start":0.32,"end":0.98,"sentiment":"positive","sentiment_score":0.5286607146263123},{"text":"Thank you so much for calling your Tel account.","start":1.04,"end":3.04,"sentiment":"positive","sentiment_score":0.7197088532977634},{"text":"How may I help you today?","start":3.04,"end":4.26,"sentiment":"positive","sentiment_score":0.552069624265035}],"sentiment":"positive","sentiment_score":0.6212758206658893,"channel":0,"num_words":18,"start":0.08,"end":4.26},{"sentences":[{"text":"Yes.","start":4.96,"end":5.2,"sentiment":"neutral","sentiment_score":0.09759445488452911},{"text":"Hi.","start":5.2,"end":5.44,"sentiment":"neutral","sentiment_score":0.037646181881427765},{"text":"I've just moved into a building, and I was just reading through my tenancy building sort of 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right","start":456.44498,"end":457.88498,"sentiment":"neutral","sentiment_score":0.06821031433840592}],"sentiment":"neutral","sentiment_score":0.1904975331077973,"channel":0,"num_words":30,"start":448.55,"end":457.88498},{"sentences":[{"text":"Okay.","start":457.88,"end":458.28,"sentiment":"neutral","sentiment_score":0.06497301161289215}],"sentiment":"neutral","sentiment_score":0.06497301161289215,"channel":1,"num_words":1,"start":457.88,"end":458.28},{"sentences":[{"text":"now.","start":457.88498,"end":458.38498,"sentiment":"neutral","sentiment_score":0.060063354671001434}],"sentiment":"neutral","sentiment_score":0.060063354671001434,"channel":0,"num_words":1,"start":457.88498,"end":458.38498},{"sentences":[{"text":"No problem at all.","start":458.28,"end":459.24,"sentiment":"neutral","sentiment_score":0.12871004827320576},{"text":"Do you think it","start":459.24,"end":459.88,"sentiment":"neutral","sentiment_score":0.053206104785203934}],"sentiment":"neutral","sentiment_score":0.09095807652920485,"channel":1,"num_words":8,"start":458.28,"end":459.88},{"sentences":[{"text":"Okay.","start":459.72498,"end":460.22498,"sentiment":"neutral","sentiment_score":0.06793724000453949}],"sentiment":"neutral","sentiment_score":0.06793724000453949,"channel":0,"num_words":1,"start":459.72498,"end":460.22498},{"sentences":[{"text":"will be able to go on today?","start":459.88,"end":461.74,"sentiment":"neutral","sentiment_score":0.06454254048211235},{"text":"Or","start":461.88,"end":462.38,"sentiment":"neutral","sentiment_score":0.06324716657400131}],"sentiment":"neutral","sentiment_score":0.06438061874359846,"channel":1,"num_words":8,"start":459.88,"end":462.38},{"sentences":[{"text":"Yes.","start":462.60498,"end":462.925,"sentiment":"neutral","sentiment_score":0.1047285571694374},{"text":"Definitely.","start":462.925,"end":463.425,"sentiment":"neutral","sentiment_score":0.16167020797729492},{"text":"Yes.","start":463.72498,"end":464.205,"sentiment":"neutral","sentiment_score":0.14002671837806702},{"text":"After...","start":464.205,"end":464.705,"sentiment":"neutral","sentiment_score":0.1321079134941101}],"sentiment":"neutral","sentiment_score":0.13463334925472736,"channel":0,"num_words":4,"start":462.60498,"end":464.705},{"sentences":[{"text":"okay.","start":464.585,"end":465.085,"sentiment":"neutral","sentiment_score":0.16151049733161926}],"sentiment":"neutral","sentiment_score":0.16151049733161926,"channel":1,"num_words":1,"start":464.585,"end":465.085},{"sentences":[{"text":"Within fifteen to twenty minutes,","start":464.845,"end":466.785,"sentiment":"neutral","sentiment_score":0.19896834194660187}],"sentiment":"neutral","sentiment_score":0.19896834194660187,"channel":0,"num_words":5,"start":464.845,"end":466.785},{"sentences":[{"text":"Okay,","start":466.98502,"end":467.385,"sentiment":"positive","sentiment_score":0.4194618761539459}],"sentiment":"positive","sentiment_score":0.4194618761539459,"channel":1,"num_words":1,"start":466.98502,"end":467.385},{"sentences":[{"text":"they are","start":467.20892,"end":467.68893,"sentiment":"positive","sentiment_score":0.5081500709056854}],"sentiment":"positive","sentiment_score":0.5081500709056854,"channel":0,"num_words":2,"start":467.20892,"end":467.68893},{"sentences":[{"text":"love.","start":467.385,"end":467.885,"sentiment":"positive","sentiment_score":0.4282921552658081}],"sentiment":"positive","sentiment_score":0.4282921552658081,"channel":1,"num_words":1,"start":467.385,"end":467.885},{"sentences":[{"text":"about to wrap up the meeting.","start":467.68893,"end":469.20892,"sentiment":"neutral","sentiment_score":0.15590597440799078},{"text":"Okay?","start":469.20892,"end":469.70892,"sentiment":"neutral","sentiment_score":0.11136038601398468}],"sentiment":"neutral","sentiment_score":0.14954231892313277,"channel":0,"num_words":7,"start":467.68893,"end":469.70892},{"sentences":[{"text":"No problem.","start":469.465,"end":470.185,"sentiment":"neutral","sentiment_score":0.31846895813941956},{"text":"Thank you so much.","start":470.185,"end":471.145,"sentiment":"positive","sentiment_score":0.5440807938575745},{"text":"Thank you.","start":471.145,"end":471.70502,"sentiment":"positive","sentiment_score":0.47315753996372223}],"sentiment":"positive","sentiment_score":0.4699470214545727,"channel":1,"num_words":8,"start":469.465,"end":471.70502},{"sentences":[{"text":"Okay.","start":471.44894,"end":471.92892,"sentiment":"neutral","sentiment_score":0.10942932218313216}],"sentiment":"neutral","sentiment_score":0.10942932218313216,"channel":0,"num_words":1,"start":471.44894,"end":471.92892},{"sentences":[{"text":"Bye","start":471.70502,"end":471.945,"sentiment":"neutral","sentiment_score":0.13342393934726715}],"sentiment":"neutral","sentiment_score":0.13342393934726715,"channel":1,"num_words":1,"start":471.70502,"end":471.945},{"sentences":[{"text":"You're","start":471.92892,"end":472.32892,"sentiment":"neutral","sentiment_score":0.23795747756958008}],"sentiment":"neutral","sentiment_score":0.23795747756958008,"channel":0,"num_words":1,"start":471.92892,"end":472.32892},{"sentences":[{"text":"bye.","start":471.945,"end":472.445,"sentiment":"neutral","sentiment_score":0.3050006628036499}],"sentiment":"neutral","sentiment_score":0.3050006628036499,"channel":1,"num_words":1,"start":471.945,"end":472.445},{"sentences":[{"text":"welcome.","start":472.32892,"end":472.82892,"sentiment":"positive","sentiment_score":0.7030670642852783},{"text":"Have a good","start":472.96893,"end":473.52893,"sentiment":"positive","sentiment_score":0.6494897603988647}],"sentiment":"positive","sentiment_score":0.6628840863704681,"channel":0,"num_words":4,"start":472.32892,"end":473.52893},{"sentences":[{"text":"Bye.","start":473.305,"end":473.805,"sentiment":"positive","sentiment_score":0.4342045783996582}],"sentiment":"positive","sentiment_score":0.4342045783996582,"channel":1,"num_words":1,"start":473.305,"end":473.805},{"sentences":[{"text":"one.","start":473.52893,"end":473.76892,"sentiment":"neutral","sentiment_score":0.23453128337860107},{"text":"Bye bye.","start":473.76892,"end":474.50894,"sentiment":"neutral","sentiment_score":0.21947906911373138}],"sentiment":"neutral","sentiment_score":0.22449647386868796,"channel":0,"num_words":3,"start":473.52893,"end":474.50894},{"sentences":[{"text":"Thank you.","start":474.025,"end":474.665,"sentiment":"positive","sentiment_score":0.7430192530155182},{"text":"Bye.","start":474.665,"end":475.165,"sentiment":"neutral","sentiment_score":-0.09528160840272903}],"sentiment":"positive","sentiment_score":0.46358563254276913,"channel":1,"num_words":3,"start":474.025,"end":475.165}]},"summary":{"result":"success","short":"The customer called the Tel account to inquire about their internet speed and the cost of their new device. The representative confirmed the device availability and provided the customer with a discount for their first six months and a new internet speed promotion. The representative also confirmed the customer's address and promised to call back with further assistance."},"intents":{"segments":[{"text":"And then what speed are you eyeing for, or how many people will be using the Internet? Is there Two. any gamer or just for regular No. web browsing, WhatsApp, Messenger? No. No. No. No gamers. Just web browsing and Internet so we can do Netflix, things like that. Mhmm.","start_word":224,"end_word":273,"intents":[{"intent":"Assist with internet connectivity","confidence_score":0.006700076}]},{"text":"Have you seen any device that mounted on the wall from your premises?","start_word":568,"end_word":580,"intents":[{"intent":"Confirm device functionality","confidence_score":0.037816286}]},{"text":"It might not need a router, but they will go ahead and confirm this because they are the one who has an access Oh, and check come this on.","start_word":847,"end_word":875,"intents":[{"intent":"Confirm access","confidence_score":0.48129618}]},{"text":"Is it okay to call you for about twenty Yeah. minutes?","start_word":937,"end_word":947,"intents":[{"intent":"Schedule meeting","confidence_score":0.03175023}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. Thank you so much for calling your Tel account. How may I help you today?","start_word":0,"end_word":17,"sentiment":"positive","sentiment_score":0.6014435887336731},{"text":"Yes. Hi. I've just moved into a building, and I was just reading through my tenancy building sort of thing. And it said that Mhmm. it's an embedded... We go through altogether group. It said embedded, and it said to the Internet, it's gotta be Gigafy. Oh, Gigafy.","start_word":18,"end_word":65,"sentiment":"neutral","sentiment_score":0.029558999463915825},{"text":"That's great to hear. We can go ahead and supply you a services from Yeah. Gigafy Network, and I'll be more than happy to take note all the details that I need.","start_word":66,"end_word":97,"sentiment":"positive","sentiment_score":0.43354666233062744},{"text":"In that way, we can go ahead and Thank ask our you. team to proceed. Okay? Just bear with me here. May I have your first name? Vanessa, v a n e s s a, Thank you.","start_word":98,"end_word":134,"sentiment":"neutral","sentiment_score":0.11155223101377489},{"text":"Nice to have you in the line, Vanessa.","start_word":135,"end_word":142,"sentiment":"positive","sentiment_score":0.4356040060520172},{"text":"And may I have your address, please? Unit 502, Mhmm. Number 27, Mhmm. Commercial Road, Newstead, Queensland... How do you spell it? Oh, N E W S T E A D Road, Tenerife. No. Sorry. Newstead. Sorry. Commercial Road. Sorry. Newstead, not Tenerife. That's around the block. Okay. Thank you. So Commercial Road, Newstead. Yep. 4006 Queensland Queensland. 4006. Okay. Perfect. One moment. Just check here. So I can confirm that your... The network of the device available on our end. And then what speed are you eyeing for, or how many people will be using the Internet? Is there Two. any gamer or just for regular No. web browsing, WhatsApp, Messenger? No. No. No. No gamers. Just web browsing and Internet so we can do Netflix, things like that. Mhmm. YouTube, the the the Oh, standard yeah. YouTube. usage. So my daughter my daughter will go on, like, you know, Snapchat. She'll go on YouTube, TikTok, Mhmm. Internet, Yeah. but no games. Yep.","start_word":143,"end_word":306,"sentiment":"neutral","sentiment_score":0.012162082903825382},{"text":"Thank you so much.","start_word":307,"end_word":310,"sentiment":"positive","sentiment_score":0.7171913981437683},{"text":"And, usually, what we have here... Actually, we have a lot of plans. The 25 MBPS is $70, and then 50 MBPS is $85. 100 MBPS is $95. So... I don't understand the technical side. Could you run Mhmm. that through me, please? Yeah. MBPS is the speed of the Wi Fi or Internet service, Mhmm. and then this is unlimited, no cap. And it is also symmetrical. It means to say you're getting the same 50 MBPS download and 50 MBPS upload. Mhmm. And then for Gigafy... But nothing to worry. I understand that this might be a technical side, but if you need any further clarification, we do have our dedicated technical representative to further assist you. Alright? Yeah. Because... So Yeah. for... Because I I don't I don't know what the forty five eighty five... I I don't know what the I don't know what I need. Like, I don't want it slow, obviously. Mhmm. But I would suggest if you're just using it for a standard streaming, surfing the web, Messenger, YouTube, Netflix, TikTok, Yep. the 100 MBPS will do. Actually, the 50 MBPS will work, but to have it premium, you can go to 100 and b p s. You're just adding $10. And, also, I just wanted to tell you, if you are opting for twelve month or twenty four month contract, we do have a current promo as we have a new site right now. You're getting 15% discount for your first six months, and then no router required. Have you seen any device that mounted on the wall from your premises? And they they... I mean, I've got from my... I've got a Telstra, like, I think it's... I can show you what I've got that I bought over from my old place, but I don't know if it's gonna work here. I don't know how any of this works. I can see in my bedroom, there's this, like, little white thing and it's got apple on it. It's a little turn thing. It... No. It says on off... I don't know where it is. Yeah. It's a little black box. No. It's a little... It says on and off. I just thought it was Apple, but maybe it's not. Sorry. It's not Apple. It's this little white little circle thing, and it's it's just sitting on the wall.","start_word":311,"end_word":707,"sentiment":"neutral","sentiment_score":0.005021146941995741},{"text":"I don't know what the hell it is.","start_word":708,"end_word":715,"sentiment":"negative","sentiment_score":-0.4335642457008362},{"text":"Mhmm. I don't know what that is. Let's have a look. So I'll go out to the lounge room. I really could possibly get all the... Oh, there's a Apple TV box? Okay. So no worries. Here's what I'm going to do. I don't want you to provide any hard time. I'll go ahead and endorse your phone number to one of Mhmm. our technical representative, Yes. and then they will call you back shortly. In that way, they can confirm if there's any... Actually, it's not an NTD, but it's a box that's being connected to the Internet services. And then once the services has been activated, they will just provide you, like, the password, and you can you can be connected to the Internet as soon as possible. It might not need a router, but they will go ahead and confirm this because they are the one who has an access Oh, and check come this on. for I found you. something. I found something. N You found b something? NNBN Mm-mm. CO box.","start_word":716,"end_word":891,"sentiment":"neutral","sentiment_score":0.03638278610411693},{"text":"I've just found love.","start_word":892,"end_word":895,"sentiment":"positive","sentiment_score":0.4120998680591583},{"text":"And then it's got a number. 4N for November, W for whiskey, F for foxtrot, 06025N for November, T for tango, D for dog, 0026. Okay.","start_word":896,"end_word":921,"sentiment":"neutral","sentiment_score":0.12537242472171783},{"text":"Thank you.","start_word":922,"end_word":923,"sentiment":"positive","sentiment_score":0.35474443435668945},{"text":"So it might be this one, but they will go ahead and confirm. Is it okay to call you for about twenty Yeah. minutes? Yes. Of course. Plus I Okay. also Thank have... I've also got a Telstra box I took from my last house that it plugs in. It's got Telstra on it, and it it says power, five g, mobile signal, Wi Fi, Internet, and phone. I have no idea. Okay. But Yeah. maybe No worries. I just use the one that I've got. Maybe somebody call Yeah. me Correct. back down because I really don't know what's happening. Yeah. Yeah. Definitely, Vanessa. Our tech rep will go ahead and call you, Thank and they you. are the one who is... Can further assist you. Just to confirm, your address is Unit 50227 Commercial Road, Newstead, Queensland 4006. Correct. Thank you.","start_word":924,"end_word":1066,"sentiment":"neutral","sentiment_score":0.017190588638186455},{"text":"Thank you so much.","start_word":1067,"end_word":1070,"sentiment":"positive","sentiment_score":0.4835929572582245},{"text":"So, yeah, please keep your line open. They will go ahead and get in touch with you after their meeting. They're just on a meeting right Okay. now. No problem at all. Do you think it Okay. will be able to go on today? Or Yes. Definitely. Yes. After... okay. Within fifteen to twenty minutes, Okay, they are love. about to wrap up the meeting. Okay? No problem.","start_word":1071,"end_word":1138,"sentiment":"neutral","sentiment_score":0.1540878415107727},{"text":"Thank you so much. Thank you.","start_word":1139,"end_word":1144,"sentiment":"positive","sentiment_score":0.5136308670043945},{"text":"Okay. Bye You're bye.","start_word":1145,"end_word":1148,"sentiment":"neutral","sentiment_score":0.2187086120247841},{"text":"welcome. Have a good Bye.","start_word":1149,"end_word":1153,"sentiment":"positive","sentiment_score":0.5877290368080139},{"text":"one. Bye bye.","start_word":1154,"end_word":1156,"sentiment":"neutral","sentiment_score":0.22637037932872772},{"text":"Thank you. Bye.","start_word":1157,"end_word":1159,"sentiment":"positive","sentiment_score":0.5734062194824219}],"average":{"sentiment":"neutral","sentiment_score":0.06144478081831883}}}}