{"metadata":{"transaction_key":"deprecated","request_id":"019f59f8-3473-7a40-a890-4542218c7b1e","sha256":"0122a318642cc51395398111971390e9244fe5593bcbc92e1fd62c264e8a17dc","created":"2026-07-13T05:34:27.511Z","duration":7.2719374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":23,"output_tokens":23},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":23,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Isn't available right now. Please leave a detailed message after the tone. When you have finished","confidence":1.0,"words":[{"word":"isn't","start":2.08,"end":2.48,"confidence":0.9941406,"punctuated_word":"Isn't","sentiment":"negative","sentiment_score":-0.7516400814056396},{"word":"available","start":2.48,"end":2.96,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.7060815095901489},{"word":"right","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.7849594950675964},{"word":"now","start":3.1999998,"end":3.6799998,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.738368570804596},{"word":"please","start":3.6799998,"end":4.08,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4985213875770569},{"word":"leave","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.3567560613155365},{"word":"a","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4135605692863464},{"word":"detailed","start":4.4,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"detailed","sentiment":"negative","sentiment_score":-0.352810263633728},{"word":"message","start":4.7999997,"end":5.2999997,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.36392080783843994},{"word":"after","start":5.3599997,"end":5.6,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1762004792690277},{"word":"the","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3209744691848755},{"word":"tone","start":5.7599998,"end":6.24,"confidence":0.99560547,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.288472056388855},{"word":"when","start":6.24,"end":6.48,"confidence":0.99902344,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.13863584399223328},{"word":"you","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.18003693222999573},{"word":"have","start":6.64,"end":6.72,"confidence":0.9941406,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.13939708471298218},{"word":"finished","start":6.72,"end":7.22,"confidence":0.99609375,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.10611234605312347}],"paragraphs":{"transcript":"\nIsn't available right now. Please leave a detailed message after the tone. When you have finished","paragraphs":[{"sentences":[{"text":"Isn't available right now.","start":2.08,"end":3.6799998,"sentiment":"negative","sentiment_score":-0.7452624142169952},{"text":"Please leave a detailed message after the tone.","start":3.6799998,"end":6.24,"sentiment":"negative","sentiment_score":-0.34640201181173325},{"text":"When you have finished","start":6.24,"end":7.22,"sentiment":"neutral","sentiment_score":-0.14104555174708366}],"sentiment":"negative","sentiment_score":-0.39477799739688635,"num_words":16,"start":2.08,"end":7.22}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Isn't available right now. Please leave a detailed message after the tone. When you have finished","paragraphs":[{"sentences":[{"text":"Isn't available right now.","start":2.08,"end":3.6799998,"sentiment":"negative","sentiment_score":-0.7452624142169952},{"text":"Please leave a detailed message after the tone.","start":3.6799998,"end":6.24,"sentiment":"negative","sentiment_score":-0.34640201181173325},{"text":"When you have finished","start":6.24,"end":7.22,"sentiment":"neutral","sentiment_score":-0.14104555174708366}],"sentiment":"negative","sentiment_score":-0.39477799739688635,"channel":1,"num_words":16,"start":2.08,"end":7.22}]},"summary":{"result":"success","short":"Isn't available right now. Please leave a detailed message after the tone. When you have finished"},"intents":{"segments":[{"text":"Please leave a detailed message after the tone.","start_word":4,"end_word":11,"intents":[{"intent":"Leave message","confidence_score":0.77775276}]}]},"sentiments":{"segments":[{"text":"Isn't available right now. Please leave a detailed message after the tone.","start_word":0,"end_word":11,"sentiment":"negative","sentiment_score":-0.5368014574050903},{"text":"When you have finished","start_word":12,"end_word":15,"sentiment":"neutral","sentiment_score":-0.16503356397151947}],"average":{"sentiment":"negative","sentiment_score":-0.4721461586330248}}}}