{"metadata":{"transaction_key":"deprecated","request_id":"019f58ae-8a2d-7922-b7f9-352ab50f8fe1","sha256":"48f3d316d7dc3061c452dbec552781532338fb214a16b07d98341f02c57df44a","created":"2026-07-12T23:34:22.471Z","duration":5.4719377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":31},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello. You've called Gus McCray. I can't take your call right now, so please leave a message. Thank you.","confidence":0.99902344,"words":[{"word":"hello","start":0.96,"end":1.1999999,"confidence":0.8366699,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":-0.04255522042512894},{"word":"you've","start":1.1999999,"end":1.52,"confidence":0.99365234,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.19172829389572144},{"word":"called","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.2408989667892456},{"word":"gus","start":1.68,"end":2.0,"confidence":0.9902344,"punctuated_word":"Gus","sentiment":"neutral","sentiment_score":-0.20607233047485352},{"word":"mccray","start":2.0,"end":2.48,"confidence":0.75911456,"punctuated_word":"McCray.","sentiment":"neutral","sentiment_score":-0.22162297368049624},{"word":"i","start":2.48,"end":2.56,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.644818902015686},{"word":"can't","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7072550058364868},{"word":"take","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7622095942497253},{"word":"your","start":3.04,"end":3.1999998,"confidence":0.9951172,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7685668468475342},{"word":"call","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7483513951301575},{"word":"right","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.6996035575866699},{"word":"now","start":3.52,"end":3.76,"confidence":0.9057617,"punctuated_word":"now,","sentiment":"negative","sentiment_score":-0.6098881959915161},{"word":"so","start":3.76,"end":4.0,"confidence":0.99902344,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.5401346683502197},{"word":"please","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.5463443994522095},{"word":"leave","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.45075491070747375},{"word":"a","start":4.4,"end":4.56,"confidence":0.99902344,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4849867820739746},{"word":"message","start":4.56,"end":4.96,"confidence":1.0,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.4541557133197784},{"word":"thank","start":4.96,"end":5.12,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.22286824882030487},{"word":"you","start":5.12,"end":5.4719377,"confidence":0.97924805,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.054257676005363464}],"paragraphs":{"transcript":"\nHello. You've called Gus McCray. I can't take your call right now, so please leave a message. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":-0.04255522042512894},{"text":"You've called Gus McCray.","start":1.1999999,"end":2.48,"sentiment":"neutral","sentiment_score":-0.2150806412100792},{"text":"I can't take your call right now, so please leave a message.","start":2.48,"end":4.96,"sentiment":"negative","sentiment_score":-0.618089164296786},{"text":"Thank you.","start":4.96,"end":5.4719377,"sentiment":"neutral","sentiment_score":0.13856296241283417}],"sentiment":"negative","sentiment_score":-0.42330641221058996,"num_words":19,"start":0.96,"end":5.4719377}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. You've called Gus McCray. I can't take your call right now, so please leave a message. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.1999999,"sentiment":"neutral","sentiment_score":-0.04255522042512894},{"text":"You've called Gus McCray.","start":1.1999999,"end":2.48,"sentiment":"neutral","sentiment_score":-0.2150806412100792},{"text":"I can't take your call right now, so please leave a message.","start":2.48,"end":4.96,"sentiment":"negative","sentiment_score":-0.618089164296786},{"text":"Thank you.","start":4.96,"end":5.4719377,"sentiment":"neutral","sentiment_score":0.13856296241283417}],"sentiment":"negative","sentiment_score":-0.42330641221058996,"channel":1,"num_words":19,"start":0.96,"end":5.4719377}]},"summary":{"result":"success","short":"Hello. You've called Gus McCray. I can't take your call right now, so please leave a message. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":17,"end_word":18,"intents":[{"intent":"Leave message","confidence_score":0.6399276}]}]},"sentiments":{"segments":[{"text":"Hello. You've called Gus McCray.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":-0.17983707785606384},{"text":"I can't take your call right now, so please leave a message.","start_word":5,"end_word":16,"sentiment":"negative","sentiment_score":-0.6106241345405579},{"text":"Thank you.","start_word":17,"end_word":18,"sentiment":"neutral","sentiment_score":0.13143953680992126}],"average":{"sentiment":"negative","sentiment_score":-0.3859516266853579}}}}