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Hello. Tim speaking.\n\nChannel 0: Yeah. Good morning. Tim, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. Good. Thank you. Is this a marketing call? Sorry, Ronald.\n\nChannel 0: Yes, sir. If you can remember, Tim, I was able to talk to you last October. And during that time, I was trying to arrange a meeting with you together with my CTO, mister\n\nChannel 1: Yeah.\n\nChannel 0: Bajit\n\nChannel 1: For Pitch Black\n\nChannel 0: Singh.\n\nChannel 1: Group. Yeah, mate. I've\n\nChannel 0: Alright?\n\nChannel 1: actually resigned I've actually resigned from Pitch Black Group. So I'm now, like, working as an IT manager. I've gone out on my own doing AI consultancy. So, yeah, if you could remove me from your list, Ronald, that'd be appreciated. Thank you.\n\nChannel 0: Alright. No. No worries.\n\nChannel 1: Cheers.\n\nChannel 0: Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Good luck. Thank you. 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consultancy.","start":47.245,"end":49.344997,"sentiment":"neutral","sentiment_score":-0.12131681500209703},{"text":"So, yeah, if you could remove me from your list, Ronald, that'd be appreciated.","start":49.484997,"end":52.864998,"sentiment":"neutral","sentiment_score":-0.15765223731952055},{"text":"Thank you.","start":52.925,"end":53.585,"sentiment":"neutral","sentiment_score":0.20637249946594238}],"sentiment":"neutral","sentiment_score":-0.13153794503142668,"channel":1,"num_words":43,"start":43.004997,"end":53.585},{"sentences":[{"text":"Alright.","start":54.15894,"end":54.63894,"sentiment":"neutral","sentiment_score":0.0921078324317932},{"text":"No.","start":54.63894,"end":54.95894,"sentiment":"neutral","sentiment_score":0.07675302773714066},{"text":"No worries.","start":54.95894,"end":55.518936,"sentiment":"neutral","sentiment_score":0.11021402478218079}],"sentiment":"neutral","sentiment_score":0.09732222743332386,"channel":0,"num_words":4,"start":54.15894,"end":55.518936},{"sentences":[{"text":"Cheers.","start":55.405,"end":55.725,"sentiment":"neutral","sentiment_score":0.2648084759712219}],"sentiment":"neutral","sentiment_score":0.2648084759712219,"channel":1,"num_words":1,"start":55.405,"end":55.725},{"sentences":[{"text":"Thank you.","start":55.518936,"end":55.918938,"sentiment":"positive","sentiment_score":0.40320052206516266}],"sentiment":"positive","sentiment_score":0.40320052206516266,"channel":0,"num_words":2,"start":55.518936,"end":55.918938},{"sentences":[{"text":"Bye.","start":55.725,"end":56.225,"sentiment":"neutral","sentiment_score":0.28949984908103943}],"sentiment":"neutral","sentiment_score":0.28949984908103943,"channel":1,"num_words":1,"start":55.725,"end":56.225},{"sentences":[{"text":"Good luck.","start":55.918938,"end":56.47894,"sentiment":"positive","sentiment_score":0.42671385407447815},{"text":"Thank you.","start":56.47894,"end":56.878937,"sentiment":"positive","sentiment_score":0.39654381573200226},{"text":"Alright.","start":56.878937,"end":57.378937,"sentiment":"neutral","sentiment_score":0.09487500041723251}],"sentiment":"positive","sentiment_score":0.34827806800603867,"channel":0,"num_words":5,"start":55.918938,"end":57.378937}]},"summary":{"result":"success","short":"The customer, Ronald, called Cloud Solutions IT and spoke with Tim. Tim asked about Ronald's name and reason for calling, and Ronald explained that he had previously worked as an IT manager. Tim asked to remove Ronald from their list and they ended the call politely."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ronald.","start_word":1,"end_word":17,"intents":[{"intent":"Record calls","confidence_score":0.003994573}]},{"text":"If you can remember, Tim, I was able to talk to you last October. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Yeah.","start_word":49,"end_word":81,"intents":[{"intent":"Arrange meeting","confidence_score":0.7677236}]},{"text":"So, yeah, if you could remove me from your list, Ronald, that'd be appreciated. Thank you.","start_word":119,"end_word":134,"intents":[{"intent":"Remove from list","confidence_score":0.78724766}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Ronald. Thanks. Hello. Tim speaking. Yeah.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.04107600823044777},{"text":"Good morning.","start_word":22,"end_word":23,"sentiment":"positive","sentiment_score":0.400488942861557},{"text":"Tim, it's Ronald from Cloud Solution IT. How are you doing today? Yeah.","start_word":24,"end_word":36,"sentiment":"neutral","sentiment_score":0.27530616521835327},{"text":"Good. Thank you.","start_word":37,"end_word":39,"sentiment":"positive","sentiment_score":0.3577131927013397},{"text":"Is this a marketing call? Sorry, Ronald. Yes, sir. If you can remember, Tim, I was able to talk to you last October. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Yeah. Bajit For Pitch Black Singh. Group. Yeah, mate. I've Alright? actually resigned I've actually resigned from Pitch Black Group. So I'm now, like, working as an IT manager. I've gone out on my own doing AI consultancy. So, yeah, if you could remove me from your list, Ronald, that'd be appreciated. Thank you. Alright. No. No worries. Cheers.","start_word":40,"end_word":139,"sentiment":"neutral","sentiment_score":-0.05512602254748344},{"text":"Thank you.","start_word":140,"end_word":141,"sentiment":"positive","sentiment_score":0.39322221279144287},{"text":"Bye.","start_word":142,"end_word":142,"sentiment":"neutral","sentiment_score":0.28949984908103943},{"text":"Good luck. Thank you.","start_word":143,"end_word":146,"sentiment":"positive","sentiment_score":0.4013400077819824},{"text":"Alright.","start_word":147,"end_word":147,"sentiment":"neutral","sentiment_score":0.12670749425888062}],"average":{"sentiment":"neutral","sentiment_score":0.02372413007622091}}}}