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You've reached Andrea Lockett. I'm sorry. I'm unavailable at the moment. But if you can leave me your name, number, and a message, I'll certainly call you back.\n\nThank you. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.05804840847849846},{"text":"You've reached Andrea Lockett.","start":0.64,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.05118570476770401},{"text":"I'm sorry.","start":2.3999999,"end":2.96,"sentiment":"neutral","sentiment_score":-0.10635805875062943},{"text":"I'm unavailable at the moment.","start":2.96,"end":4.72,"sentiment":"neutral","sentiment_score":-0.2075097680091858},{"text":"But if you can leave me your name, number, and a message, I'll certainly call you back.","start":4.72,"end":8.8,"sentiment":"neutral","sentiment_score":0.12589875696336522}],"sentiment":"neutral","sentiment_score":0.03975190132342536,"num_words":29,"start":0.24,"end":8.8},{"sentences":[{"text":"Thank you.","start":8.8,"end":9.36,"sentiment":"positive","sentiment_score":0.623292088508606},{"text":"Have a great day.","start":9.36,"end":10.42,"sentiment":"positive","sentiment_score":0.6302908509969711}],"sentiment":"positive","sentiment_score":0.6279579301675161,"num_words":6,"start":8.8,"end":10.42}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. You've reached Andrea Lockett. I'm sorry. I'm unavailable at the moment. But if you can leave me your name, number, and a message, I'll certainly call you back.\n\nThank you. Have a great day.\n\nChannel 0: Hi. This is Abby. I'm calling on behalf of Daniel from Pacino One. So we are be based in Springfield, Bristol. Daniel asked me to reach out to you if you do have current ID support or recurring ID issues that don't get properly fixed because we he wanted to reach out to you about it.\n\nAnd, yeah, please let us know. Talk to you soon. Just return this call as soon as you're available. Take care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.05804840847849846},{"text":"You've reached Andrea Lockett.","start":0.64,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.05118570476770401},{"text":"I'm sorry.","start":2.3999999,"end":2.96,"sentiment":"neutral","sentiment_score":-0.10635805875062943},{"text":"I'm unavailable at the moment.","start":2.96,"end":4.72,"sentiment":"neutral","sentiment_score":-0.2075097680091858},{"text":"But if you can leave me your name, number, and a message, I'll certainly call you back.","start":4.72,"end":8.8,"sentiment":"neutral","sentiment_score":0.12589875696336522}],"sentiment":"neutral","sentiment_score":0.03975190132342536,"channel":1,"num_words":29,"start":0.24,"end":8.8},{"sentences":[{"text":"Thank you.","start":8.8,"end":9.36,"sentiment":"positive","sentiment_score":0.623292088508606},{"text":"Have a great day.","start":9.36,"end":10.42,"sentiment":"positive","sentiment_score":0.6302908509969711}],"sentiment":"positive","sentiment_score":0.6279579301675161,"channel":1,"num_words":6,"start":8.8,"end":10.42},{"sentences":[{"text":"Hi.","start":12.32,"end":12.559999,"sentiment":"neutral","sentiment_score":0.12409795820713045},{"text":"This is Abby.","start":12.559999,"end":13.285,"sentiment":"neutral","sentiment_score":0.10625677059094112},{"text":"I'm calling on behalf of Daniel from Pacino One.","start":13.285,"end":16.425,"sentiment":"neutral","sentiment_score":0.09867781400680542},{"text":"So we are be based in Springfield, Bristol.","start":16.485,"end":18.744999,"sentiment":"neutral","sentiment_score":0.055669373366981745},{"text":"Daniel asked me to reach out to you if you do have current ID support or recurring ID issues that don't get properly fixed because we he wanted to reach out to you about it.","start":19.205,"end":35.0,"sentiment":"neutral","sentiment_score":-0.03077816984483174}],"sentiment":"neutral","sentiment_score":0.012483707828713315,"channel":0,"num_words":56,"start":12.32,"end":35.0},{"sentences":[{"text":"And, yeah, please let us know.","start":35.3,"end":37.14,"sentiment":"neutral","sentiment_score":0.11791880180438359},{"text":"Talk to you soon.","start":37.14,"end":37.940002,"sentiment":"neutral","sentiment_score":0.16239724308252335},{"text":"Just return this call as soon as you're available.","start":37.940002,"end":40.556877,"sentiment":"neutral","sentiment_score":0.1291023087170389},{"text":"Take care.","start":40.556877,"end":41.196877,"sentiment":"neutral","sentiment_score":0.23602446913719177},{"text":"Bye bye.","start":41.196877,"end":41.856876,"sentiment":"neutral","sentiment_score":0.11834096908569336}],"sentiment":"neutral","sentiment_score":0.1403371060024137,"channel":0,"num_words":23,"start":35.3,"end":41.856876}]},"summary":{"result":"success","short":"The customer's voicemail greets callers and invites them to leave a message. The agent, Abby, from Pacino One is calling on behalf of Daniel to ask if the customer has ID support or recurring ID issues that won't be fixed. The agent asks the customer to return the call and wishes them a great day."},"intents":{"segments":[{"text":"But if you can leave me your name, number, and a message, I'll certainly call you back. Thank you.","start_word":12,"end_word":30,"intents":[{"intent":"Message","confidence_score":0.0015831605},{"intent":"Request call back","confidence_score":0.1799896}]},{"text":"Daniel asked me to reach out to you if you do have current ID support or recurring ID issues that don't get properly fixed because we he wanted to reach out to you about it.","start_word":56,"end_word":90,"intents":[{"intent":"Support id issues","confidence_score":0.00038139577}]}]},"sentiments":{"segments":[{"text":"Hello. You've reached Andrea Lockett. I'm sorry. I'm unavailable at the moment. But if you can leave me your name, number, and a message, I'll certainly call you back.","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":0.03954066336154938},{"text":"Thank you. Have a great day.","start_word":29,"end_word":34,"sentiment":"positive","sentiment_score":0.6093434691429138},{"text":"Hi. This is Abby. I'm calling on behalf of Daniel from Pacino One. So we are be based in Springfield, Bristol. Daniel asked me to reach out to you if you do have current ID support or recurring ID issues that don't get properly fixed because we he wanted to reach out to you about it. And, yeah, please let us know. Talk to you soon. Just return this call as soon as you're available. Take care. Bye bye.","start_word":35,"end_word":113,"sentiment":"neutral","sentiment_score":0.05639944598078728}],"average":{"sentiment":"neutral","sentiment_score":0.08145130041873816}}}}