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Thanks for calling Pete's Pizzas. What can we get you started with? Alright. So that's 10 pepperoni pizzas. Would you like those in small, medium, or large sizes? Great. So that's 10 large pepperoni pizzas. Adding anchovies to two of them. Now six large garlic breads and three cheesy garlic breads. Would you like anything else with that? We have a variety of drinks for you to choose from. Soft drinks in a 375 milliliters can for $3.50, a 600 milliliters bottle for $5, or a 1.25 l bottle for $6.50. We've got Coke, Coke Zero, Sprite, and Fanta. We also have a 500 milliliters San Pellegrino sparkling water for $4.50. What can I get for you? Are you still there? Would you like to add any drinks to your order? Sure thing. One five hundred milliliters San Pellegrino sparkling water for $4.50. Is there anything else you'd like to add to your order? Alright. Let me recap your order. 10 large pepperoni pizzas with anchovies on two, six large garlic breads, three cheesy garlic breads, one five hundred milliliters San Pellegrino sparkling water. Let me calculate the total for you now. One moment, please. The total for your order is $347.50. Is your order for pickup or delivery? Are you still there? Would you like this order for pickup or delivery? Perfect. Could I please have your name and a callback phone number? Thanks, Daniel. Let me confirm your details. Your order consists of 10 large pepperoni pizzas, two with anchovies, six garlic breads, three cheesy garlic breads, and one sparkling water. The total is $347.50. The order is for pickup. Your name is Daniel, and your phone number is 123456789. Does everything look correct? Are you still there, Daniel? 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there. Thanks for calling Pete's Pizzas. What can we get you started with? Alright. So that's 10 pepperoni pizzas.\n\nWould you like those in small, medium, or large sizes? Great. So that's 10 large pepperoni pizzas. Adding anchovies to two of them. Now six large garlic breads and three cheesy garlic breads.\n\nWould you like anything else with that? We have a variety of drinks for you to choose from. Soft drinks in a 375 milliliters can for $3.50, a 600 milliliters bottle for $5, or a 1.25 l bottle for $6.50. We've got Coke, Coke Zero, Sprite, and Fanta. We also have a 500 milliliters San Pellegrino sparkling water for $4.50.\n\nWhat can I get for you? Are you still there? Would you like to add any drinks to your order? Sure thing. One five hundred milliliters San Pellegrino sparkling water for $4.50.\n\nIs there anything else you'd like to add to your order? Alright. Let me recap your order. 10 large pepperoni pizzas with anchovies on two, six large garlic breads, three cheesy garlic breads, one five hundred milliliters San Pellegrino sparkling water. Let me calculate the total for you now.\n\nOne moment, please. The total for your order is $347.50. Is your order for pickup or delivery? Are you still there? Would you like this order for pickup or delivery?\n\nPerfect. Could I please have your name and a callback phone number? Thanks, Daniel. Let me confirm your details. Your order consists of 10 large pepperoni pizzas, two with anchovies, six garlic breads, three cheesy garlic breads, and one sparkling water.\n\nThe total is $347.50. The order is for pickup. Your name is Daniel, and your phone number is 123456789. Does everything look correct? Are you still there, Daniel?\n\nJust checking if everything looks correct for you.","paragraphs":[{"sentences":[{"text":"Hi there.","start":2.56,"end":3.04,"sentiment":"positive","sentiment_score":0.4056948274374008},{"text":"Thanks for calling Pete's Pizzas.","start":3.04,"end":4.66,"sentiment":"positive","sentiment_score":0.6654871463775635},{"text":"What can we get you started with?","start":5.04,"end":6.74,"sentiment":"positive","sentiment_score":0.3939228781632015},{"text":"Alright.","start":15.935,"end":16.255001,"sentiment":"neutral","sentiment_score":0.08320954442024231},{"text":"So that's 10 pepperoni pizzas.","start":16.255001,"end":18.115,"sentiment":"neutral","sentiment_score":0.09846054613590241}],"sentiment":"positive","sentiment_score":0.37358989045023916,"num_words":20,"start":2.56,"end":18.115},{"sentences":[{"text":"Would you like those in small, medium, or large 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delivery?","start":108.2,"end":110.06,"sentiment":"neutral","sentiment_score":-0.004363750240632465},{"text":"Are you still there?","start":111.72,"end":112.86,"sentiment":"neutral","sentiment_score":-0.12369849160313606},{"text":"Would you like this order for pickup or delivery?","start":112.92,"end":115.18,"sentiment":"neutral","sentiment_score":-0.01594075933098793}],"sentiment":"neutral","sentiment_score":-0.007890582457184792,"num_words":30,"start":102.545006,"end":115.18},{"sentences":[{"text":"Perfect.","start":119.88,"end":120.38,"sentiment":"neutral","sentiment_score":0.2988596558570862},{"text":"Could I please have your name and a callback phone number?","start":120.68,"end":123.34,"sentiment":"neutral","sentiment_score":0.08439076590267094},{"text":"Thanks, Daniel.","start":132.365,"end":133.265,"sentiment":"positive","sentiment_score":0.3926710933446884},{"text":"Let me confirm your 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correct?","start":153.80501,"end":155.005,"sentiment":"neutral","sentiment_score":0.03916049562394619},{"text":"Are you still there, Daniel?","start":155.005,"end":156.285,"sentiment":"neutral","sentiment_score":-0.1134230263531208}],"sentiment":"neutral","sentiment_score":0.02365317488355296,"num_words":28,"start":143.62,"end":156.285},{"sentences":[{"text":"Just checking if everything looks correct for you.","start":156.285,"end":158.705,"sentiment":"positive","sentiment_score":0.4329562112689018}],"sentiment":"positive","sentiment_score":0.4329562112689018,"num_words":8,"start":156.285,"end":158.705}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi there. Thanks for calling Pete's Pizzas. What can we get you started with?\n\nChannel 0: Can I get 10 pepperoni pizzas? Can I get two of those with anchovies and six large garlic breads and three cheesy garlic breads?\n\nChannel 1: Alright. So that's 10 pepperoni pizzas. Would you like those in small, medium, or large sizes?\n\nChannel 0: Large.\n\nChannel 1: Great. So that's 10 large pepperoni pizzas. Adding anchovies to two of them. Now six large garlic breads and three cheesy garlic breads. Would you like anything else with that?\n\nChannel 0: Yeah. What soda do you have?\n\nChannel 1: We have a variety of drinks for you to choose from. Soft drinks in a 375 milliliters can for $3.50, a 600 milliliters bottle for $5, or a 1.25 l bottle for $6.50. We've got Coke, Coke Zero, Sprite, and Fanta. We also have a 500 milliliters San Pellegrino sparkling water for $4.50. What can I get for you?\n\nAre you still there? Would you like to add any drinks to your order?\n\nChannel 0: Can I get the last one?\n\nChannel 1: Sure thing. One five hundred milliliters San Pellegrino sparkling water for $4.50. Is there anything else you'd like to add to your order?\n\nChannel 0: No. That's all.\n\nChannel 1: Alright. Let me recap your order. 10 large pepperoni pizzas with anchovies on two, six large garlic breads, three cheesy garlic breads, one five hundred milliliters San Pellegrino sparkling water. Let me calculate the total for you now. One moment, please.\n\nThe total for your order is $347.50. Is your order for pickup or delivery?\n\nChannel 0: Pickup.\n\nChannel 1: Are you still there? Would you like this order for pickup or delivery?\n\nChannel 0: Pickup.\n\nChannel 1: Perfect. Could I please have your name and a callback phone number?\n\nChannel 0: Yeah. Sure. Daniel 123456789.\n\nChannel 1: Thanks, Daniel. Let me confirm your details. Your order consists of 10 large pepperoni pizzas, two with anchovies, six garlic breads, three cheesy garlic breads, and one sparkling water. The total is $347.50. The order is for pickup.\n\nYour name is Daniel, and your phone number is 123456789. Does everything look correct? Are you still there, Daniel? Just checking if everything looks correct for you.\n\nChannel 0: Yep.","paragraphs":[{"sentences":[{"text":"Hi there.","start":2.56,"end":3.04,"sentiment":"positive","sentiment_score":0.4056948274374008},{"text":"Thanks for calling Pete's Pizzas.","start":3.04,"end":4.66,"sentiment":"positive","sentiment_score":0.6654871463775635},{"text":"What can we get you started with?","start":5.04,"end":6.74,"sentiment":"positive","sentiment_score":0.3939228781632015}],"sentiment":"positive","sentiment_score":0.4925918238503592,"channel":1,"num_words":14,"start":2.56,"end":6.74},{"sentences":[{"text":"Can I get 10 pepperoni pizzas?","start":7.3599997,"end":9.04,"sentiment":"neutral","sentiment_score":0.12063840279976527},{"text":"Can I get two of those with anchovies and six large garlic breads and three cheesy garlic breads?","start":9.04,"end":14.5,"sentiment":"neutral","sentiment_score":0.09562894060379928}],"sentiment":"neutral","sentiment_score":0.10188130615279078,"channel":0,"num_words":24,"start":7.3599997,"end":14.5},{"sentences":[{"text":"Alright.","start":15.935,"end":16.255001,"sentiment":"neutral","sentiment_score":0.08320954442024231},{"text":"So that's 10 pepperoni pizzas.","start":16.255001,"end":18.115,"sentiment":"neutral","sentiment_score":0.09846054613590241},{"text":"Would you like those in small, medium, or large sizes?","start":18.575,"end":21.955,"sentiment":"neutral","sentiment_score":0.06280852556228637}],"sentiment":"neutral","sentiment_score":0.07522484567016363,"channel":1,"num_words":16,"start":15.935,"end":21.955},{"sentences":[{"text":"Large.","start":24.525,"end":25.025,"sentiment":"neutral","sentiment_score":0.26999014616012573}],"sentiment":"neutral","sentiment_score":0.26999014616012573,"channel":0,"num_words":1,"start":24.525,"end":25.025},{"sentences":[{"text":"Great.","start":27.23,"end":27.630001,"sentiment":"positive","sentiment_score":0.6942665576934814},{"text":"So that's 10 large pepperoni pizzas.","start":27.630001,"end":30.29,"sentiment":"positive","sentiment_score":0.4179454247156779},{"text":"Adding anchovies to two of them.","start":30.75,"end":32.75,"sentiment":"neutral","sentiment_score":0.29080719004074734},{"text":"Now six large garlic breads and three cheesy garlic breads.","start":32.75,"end":36.05,"sentiment":"neutral","sentiment_score":0.1538364551961422},{"text":"Would you like anything else with that?","start":36.27,"end":38.05,"sentiment":"neutral","sentiment_score":0.20615986841065542}],"sentiment":"neutral","sentiment_score":0.26427552923560144,"channel":1,"num_words":30,"start":27.23,"end":38.05},{"sentences":[{"text":"Yeah.","start":40.92,"end":41.32,"sentiment":"neutral","sentiment_score":0.06678476184606552},{"text":"What soda do you have?","start":41.32,"end":42.86,"sentiment":"neutral","sentiment_score":0.04727891534566879}],"sentiment":"neutral","sentiment_score":0.05052988976240158,"channel":0,"num_words":6,"start":40.92,"end":42.86},{"sentences":[{"text":"We have a variety of drinks for you to choose from.","start":45.204998,"end":47.364998,"sentiment":"neutral","sentiment_score":0.19763553548942914},{"text":"Soft drinks in a 375 milliliters can for $3.50, a 600 milliliters bottle for $5, or a 1.25 l bottle for $6.50.","start":47.364998,"end":57.37,"sentiment":"neutral","sentiment_score":0.10957017066803845},{"text":"We've got Coke, Coke Zero, Sprite, and Fanta.","start":57.909996,"end":60.649998,"sentiment":"neutral","sentiment_score":0.15292823128402233},{"text":"We also have a 500 milliliters San Pellegrino sparkling water for $4.50.","start":60.789997,"end":65.925,"sentiment":"neutral","sentiment_score":0.13411599087218443},{"text":"What can I get for you?","start":66.165,"end":67.045006,"sentiment":"neutral","sentiment_score":0.11662463843822479}],"sentiment":"neutral","sentiment_score":0.13757796977031028,"channel":1,"num_words":59,"start":45.204998,"end":67.045006},{"sentences":[{"text":"Are you still there?","start":67.045006,"end":67.925,"sentiment":"neutral","sentiment_score":-0.03599200677126646},{"text":"Would you like to add any drinks to your order?","start":67.925,"end":70.265,"sentiment":"neutral","sentiment_score":0.09435411840677262}],"sentiment":"neutral","sentiment_score":0.05711236835590431,"channel":1,"num_words":14,"start":67.045006,"end":70.265},{"sentences":[{"text":"Can I get the last one?","start":71.265,"end":72.485,"sentiment":"neutral","sentiment_score":0.04135210998356342}],"sentiment":"neutral","sentiment_score":0.04135210998356342,"channel":0,"num_words":6,"start":71.265,"end":72.485},{"sentences":[{"text":"Sure thing.","start":75.605,"end":76.345,"sentiment":"neutral","sentiment_score":0.08738034404814243},{"text":"One five hundred milliliters San Pellegrino sparkling water for $4.50.","start":76.565,"end":80.985,"sentiment":"neutral","sentiment_score":0.09664400517940522},{"text":"Is there anything else you'd like to add to your order?","start":81.17,"end":83.42999,"sentiment":"neutral","sentiment_score":0.09179421378807588}],"sentiment":"neutral","sentiment_score":0.09351900398083356,"channel":1,"num_words":23,"start":75.605,"end":83.42999},{"sentences":[{"text":"No.","start":86.229996,"end":86.47,"sentiment":"neutral","sentiment_score":-0.19073382019996643},{"text":"That's all.","start":86.47,"end":87.369995,"sentiment":"neutral","sentiment_score":-0.11091598868370056}],"sentiment":"neutral","sentiment_score":-0.13752193252245584,"channel":0,"num_words":3,"start":86.229996,"end":87.369995},{"sentences":[{"text":"Alright.","start":89.09,"end":89.59,"sentiment":"neutral","sentiment_score":0.1292668581008911},{"text":"Let me recap your order.","start":89.649994,"end":91.189995,"sentiment":"neutral","sentiment_score":0.14250976592302322},{"text":"10 large pepperoni pizzas with anchovies on two, six large garlic breads, three cheesy garlic breads, one five hundred milliliters San Pellegrino sparkling water.","start":91.649994,"end":100.705,"sentiment":"neutral","sentiment_score":0.054690656485036016},{"text":"Let me calculate the total for you now.","start":100.705,"end":102.545006,"sentiment":"neutral","sentiment_score":0.07039908552542329},{"text":"One moment, please.","start":102.545006,"end":103.605,"sentiment":"neutral","sentiment_score":0.03959523389736811}],"sentiment":"neutral","sentiment_score":0.06917975193298445,"channel":1,"num_words":41,"start":89.09,"end":103.605},{"sentences":[{"text":"The total for your order is $347.50.","start":103.665,"end":107.64,"sentiment":"neutral","sentiment_score":0.04475769666688783},{"text":"Is your order for pickup or delivery?","start":108.2,"end":110.06,"sentiment":"neutral","sentiment_score":-0.004363750240632465}],"sentiment":"neutral","sentiment_score":0.020196973213127682,"channel":1,"num_words":14,"start":103.665,"end":110.06},{"sentences":[{"text":"Pickup.","start":111.145,"end":111.645,"sentiment":"neutral","sentiment_score":-0.027806788682937626}],"sentiment":"neutral","sentiment_score":-0.027806788682937626,"channel":0,"num_words":1,"start":111.145,"end":111.645},{"sentences":[{"text":"Are you still there?","start":111.72,"end":112.86,"sentiment":"neutral","sentiment_score":-0.12369849160313606},{"text":"Would you like this order for pickup or delivery?","start":112.92,"end":115.18,"sentiment":"neutral","sentiment_score":-0.01594075933098793}],"sentiment":"neutral","sentiment_score":-0.04909698464549505,"channel":1,"num_words":13,"start":111.72,"end":115.18},{"sentences":[{"text":"Pickup.","start":116.47,"end":116.97,"sentiment":"neutral","sentiment_score":0.08753969520330429}],"sentiment":"neutral","sentiment_score":0.08753969520330429,"channel":0,"num_words":1,"start":116.47,"end":116.97},{"sentences":[{"text":"Perfect.","start":119.88,"end":120.38,"sentiment":"neutral","sentiment_score":0.2988596558570862},{"text":"Could I please have your name and a callback phone number?","start":120.68,"end":123.34,"sentiment":"neutral","sentiment_score":0.08439076590267094}],"sentiment":"neutral","sentiment_score":0.10226317339887221,"channel":1,"num_words":12,"start":119.88,"end":123.34},{"sentences":[{"text":"Yeah.","start":124.79,"end":125.11,"sentiment":"neutral","sentiment_score":0.058369651436805725},{"text":"Sure.","start":125.11,"end":125.51,"sentiment":"neutral","sentiment_score":0.0596994012594223},{"text":"Daniel 123456789.","start":125.51,"end":129.355,"sentiment":"neutral","sentiment_score":0.061283208429813385}],"sentiment":"neutral","sentiment_score":0.0601588673889637,"channel":0,"num_words":4,"start":124.79,"end":129.355},{"sentences":[{"text":"Thanks, Daniel.","start":132.365,"end":133.265,"sentiment":"positive","sentiment_score":0.3926710933446884},{"text":"Let me confirm your details.","start":133.405,"end":134.785,"sentiment":"neutral","sentiment_score":0.24641046226024627},{"text":"Your order consists of 10 large pepperoni pizzas, two with anchovies, six garlic breads, three cheesy garlic breads, and one sparkling water.","start":135.245,"end":143.16,"sentiment":"neutral","sentiment_score":0.12781193446029315},{"text":"The total is $347.50.","start":143.62,"end":146.6,"sentiment":"neutral","sentiment_score":0.09346361272037029},{"text":"The order is for pickup.","start":146.74,"end":148.04,"sentiment":"neutral","sentiment_score":0.031273362785577775}],"sentiment":"neutral","sentiment_score":0.1410389031822744,"channel":1,"num_words":38,"start":132.365,"end":148.04},{"sentences":[{"text":"Your name is Daniel, and your phone number is 123456789.","start":148.26,"end":153.80501,"sentiment":"neutral","sentiment_score":0.05425407811999321},{"text":"Does everything look correct?","start":153.80501,"end":155.005,"sentiment":"neutral","sentiment_score":0.03916049562394619},{"text":"Are you still there, Daniel?","start":155.005,"end":156.285,"sentiment":"neutral","sentiment_score":-0.1134230263531208},{"text":"Just checking if everything looks correct for you.","start":156.285,"end":158.705,"sentiment":"positive","sentiment_score":0.4329562112689018}],"sentiment":"neutral","sentiment_score":0.13317471563264174,"channel":1,"num_words":27,"start":148.26,"end":158.705},{"sentences":[{"text":"Yep.","start":160.465,"end":160.965,"sentiment":"neutral","sentiment_score":-0.09033047407865524}],"sentiment":"neutral","sentiment_score":-0.09033047407865524,"channel":0,"num_words":1,"start":160.465,"end":160.965}]},"summary":{"result":"success","short":"The customer calls Pete's Pizzas to place an order for 10 pepperoni pizzas, 10 large garlic breads, and a 500 milliliters San implementations sparkling water. The agent recaps the order and provides the total for the customer, who chooses pickup. The agent confirms the order and asks for the customer's name and callback number."},"intents":{"segments":[{"text":"Can I get 10 pepperoni pizzas?","start_word":14,"end_word":19,"intents":[{"intent":"Order pizza","confidence_score":0.21527636}]},{"text":"Is there anything else you'd like to add to your order?","start_word":182,"end_word":192,"intents":[{"intent":"Add items to order","confidence_score":0.121601224}]}]},"sentiments":{"segments":[{"text":"Hi there. Thanks for calling Pete's Pizzas. What can we get you started with?","start_word":0,"end_word":13,"sentiment":"positive","sentiment_score":0.512364387512207},{"text":"Can I get 10 pepperoni pizzas? Can I get two of those with anchovies and six large garlic breads and three cheesy garlic breads? Alright. So that's 10 pepperoni pizzas. Would you like those in small, medium, or large sizes? Large.","start_word":14,"end_word":54,"sentiment":"neutral","sentiment_score":0.09817800670862198},{"text":"Great. So that's 10 large pepperoni pizzas.","start_word":55,"end_word":61,"sentiment":"positive","sentiment_score":0.4378674030303955},{"text":"Adding anchovies to two of them. Now six large garlic breads and three cheesy garlic breads. Would you like anything else with that? Yeah. What soda do you have? We have a variety of drinks for you to choose from. Soft drinks in a 375 milliliters can for $3.50, a 600 milliliters bottle for $5, or a 1.25 l bottle for $6.50. We've got Coke, Coke Zero, Sprite, and Fanta. We also have a 500 milliliters San Pellegrino sparkling water for $4.50. What can I get for you? Are you still there? Would you like to add any drinks to your order? Can I get the last one? Sure thing. One five hundred milliliters San Pellegrino sparkling water for $4.50. Is there anything else you'd like to add to your order? No. That's all. Alright. Let me recap your order. 10 large pepperoni pizzas with anchovies on two, six large garlic breads, three cheesy garlic breads, one five hundred milliliters San Pellegrino sparkling water. Let me calculate the total for you now. One moment, please. The total for your order is $347.50. Is your order for pickup or delivery? Pickup. Are you still there? Would you like this order for pickup or delivery? Pickup. Perfect. Could I please have your name and a callback phone number? Yeah. Sure. Daniel 123456789.","start_word":62,"end_word":281,"sentiment":"neutral","sentiment_score":0.09161129221320152},{"text":"Thanks, Daniel.","start_word":282,"end_word":283,"sentiment":"positive","sentiment_score":0.3926711082458496},{"text":"Let me confirm your details. Your order consists of 10 large pepperoni pizzas, two with anchovies, six garlic breads, three cheesy garlic breads, and one sparkling water. The total is $347.50. The order is for pickup. Your name is Daniel, and your phone number is 123456789. Does everything look correct? Are you still there, Daniel?","start_word":284,"end_word":338,"sentiment":"neutral","sentiment_score":0.08811721205711365},{"text":"Just checking if everything looks correct for you.","start_word":339,"end_word":346,"sentiment":"positive","sentiment_score":0.41211867332458496},{"text":"Yep.","start_word":347,"end_word":347,"sentiment":"neutral","sentiment_score":0.19617538154125216}],"average":{"sentiment":"neutral","sentiment_score":0.1233203846921203}}}}